Name: Quality Inn Jacksonville - Orange Park
Address: 4580 Collins Road, Orange Park (jacksonville), 32073, US

10/10

Exceptional

11 Jul 2026

Caleshia

The staff was friendly. The place was great & breakfast yes yes thank you.

Family_with_children

4/10

Poor

11 Jul 2026

Maurecia Zulema

The cost was the best thing about the property. The room was also nice, the bed not comfortable at all. The front desk assistance was average I had to wait on them to appear a few times. The hotel is filled with ppl that live there. They were extremely noisy all hours of the night. The kids were asking me for money. There were kids out front riding around on scooters and just walking around barefoot. The kids werent supervised at all. The pool area was not clean and the ppl that lived there treated it like it was their back yard with a full size grill and folding chairs. O boy the pets were also ridiculous.Dogs EVERYWHERE! Im sorry it wasnt the worst place I've stayed so ill give it a 6 out of 10

Partner

2/10

Poor

08 Jul 2026

Michael

Crackheads all around the area . Junkies bbq at entrance . Very unsafe and dimly lit environment. Property wreaked of marijuana and bleach . This place needs to be CLOSED PERMANENTLY .

Partner

4/10

Poor

05 Jul 2026

Rylee

The shower curtain was stained and ripped, and it took an unreasonably long time for it to be replaced. The shower head was also loose and hanging out of the wall.
The hotel was constantly out of towels. I requested additional towels and was told they would be sent to my room. Later, the same employee explained that the laundry had been finished, but other guests kept taking the towels, leaving them out of stock again. Unfortunately, I never received the towels I requested.
The pool was dirty and had sand covering the bottom. The bed was also uncomfortable, and you could easily feel the springs through the mattress.
This keeps the review factual and professional while clearly describing the issues you experienced.

Partner

2/10

Poor

02 Jul 2026

desmond

Its moldy in the rooms its not safe for anyone

Family_with_children

10/10

Exceptional

01 Jul 2026

Liliana

Excelente y relajado muy buen limpieza

Business

10/10

Exceptional

01 Jul 2026

brittney

Amazing oerfect

8/10

Excellent

28 Jun 2026

Nicole

My room was clean and my clerk that checked me in was nice and my stay was great for my family it was my son birthday

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

taurus i

I originally booked for 2 nights in the King Suite with the Jacuzzi. Amazing stay. And the jacuzzi was a lovely bonus. Room was spacious. Bed was huge and comfy. Jacuzzi got nice and hot. Breakfast was simple. Didnt have many options but something is better than nothing,right? Was still pretty decent. After original booking was completed,i was able to rebook another night in the King Suite thanks to the helpful front desk agent. Then i booked another night (King Suite wasnt available due to last minute booking) in the “Queen” room which was ALOT smaller. Bed definitely wasnt a Queen and seemed less comfortable but it served its purpose for the one night. Overall would stay again but would definitely get the King Suite with the added jacuzzi

Partner

6/10

Pleasant

25 Jun 2026

Eduardo

The staff was very helpful and friendly. The property is older and needs some updating.

Partner

2/10

Poor

25 Jun 2026

Wilson

Filthy place from the second you walk in. Nobody cares about the appearance of this hotel. The smell is horrendous, and it slaps you the second you walk through the front door. People live here as well, so you will be seeing the same faces using the lobby amenities like it’s the living room of their house! Save your time and money!!!

4/10

Poor

23 Jun 2026

Earnest

The room was nice but the bed was to soft the toilet didn’t flush and when I told the lady at the front it seemed like she didn’t care

6/10

Pleasant

21 Jun 2026

Sidney

The 4th floor smelled like smoke, the carpet and walls were dirty. The room was clean but it did not smell fresh. The breakfast selection was terrible for someone who doesn’t eat pork.

Partner

8/10

Excellent

14 Jun 2026

Andrea

Breakfast was great and staff very friendly and helpful.

Friends_and_family Family

2/10

Poor

13 Jun 2026

Elizabeth

The room had a damp smell. The hallways smelled of weed. The floors were sticky and trash overflowing. The bathroom had mold .

Self

6/10

Pleasant

13 Jun 2026

Laura

There was a leak as soon as you walk into the area of getting food. A huge leak. The tile was not mopped and the carpets in the rooms really need to be cleaned and vacuumed. The hallways were so humid, there we 3 dehumidifiers that I emptied 2 times daily during my 5 day stay. Made a Big difference. Also the washer and dryer amenities do not work. The maintenance man just smokes cigarettes all day and walks his dogs in and out. (Those poor things need a bath.) He should really be replaced. He doesn’t maintain anything. Maybe they need to hire more help. The cleaning ladies were so sweet and so was the front desk woman, Diamond. However like I said the hotel is falling apart and needs a lot done. I feel like the staff is doing the BARE minimum. The owner needs to stop being so cheap. And a staff meeting. That’s what it falls down too.
*BUT* My room was nice and cool and the tv worked. The beds were comfortable and the pillows were fluffy!

Self

2/10

Poor

11 Jun 2026

Alexandria

The towels were dirty brown stains all over. Will not stay there again. Even though staff was very kind and accommodating. Staff 10/10 overall hotel 1/5

Partner

4/10

Poor

05 Jun 2026

Kameron

Dryer was broken, found roaches several time in the bathroom.

10/10

Exceptional

02 Jun 2026

Tiarra

Very accommodating ! Just wish they had more towels in the bathroom !

Pet

10/10

Exceptional

31 May 2026

Tanya

The staff was absolutely amazing. Each and every one of them were extremely helpful and kind. We will be back!

Family_with_children

6/10

Pleasant

30 May 2026

Jacob

Get what you pay for

Partner

6/10

Pleasant

29 May 2026

Wilson

A

Friends

6/10

Pleasant

25 May 2026

Raymond

Front desk staff was amazing.. Outside of that rest was ok..Rooms definitely need a makeover..

Partner

6/10

Pleasant

24 May 2026

Mohammad shaker

Very bad service

Business

6/10

Pleasant

19 May 2026

Kendall

No problems for an overnite

4/10

Poor

18 May 2026

Kathy

Hotel was very rundown and outdated. Our room had a musty smell, damp floor. I would not stay here again

Friends_and_family Family

2/10

Poor

17 May 2026

gail

Disgusting hotel. The mattresses were stained brown. Lights flickered constantly. The TV screen was burnt with 3 bright lights on the screen. There were stains on the walls, carpet, and shower. No shampoo was provided, and the conditioner bottle was rusted. The entire room smelled musty and mildewy.
The internet would only connect to one device only. You could not disconnect and connect another device ever.
There were air conditioning units sitting in the hallway — one plugged in and one not plugged in.
The pictures online were false advertising. It showed a bench by a lake, but there is no lake anywhere near the property. The pool was extremely tiny, and the grounds were covered in trash.
They advertise as pet-friendly, but there was nowhere clean or safe for pets to use the bathroom because trash was everywhere. There were also around 10 mattresses piled up against the dumpster out back.
The only good thing about this hotel was the location.

Friends_and_family Family

4/10

Poor

15 May 2026

Debbie

The staff was excellent. The carpets were dirty. There was a pile of old mattresses in the backyard, and it was very dirty looking there was floors were all dirty. The carpets were all dirty.

Pet

8/10

Excellent

14 May 2026

Christal

I chose this hotel because my daughter lives on the same road but I was concerned it would be outdated or neglected due to the price and the 3 star rating. However, nothing felt outdated. The rooms were large and clean with a fridge & microwave. Beds were clean and comfy. Plenty of towels & counter space. Staff was Great, all of them! Breakfast was decent. Good amenities. Every single encounter with other occupants was friendly. And I was surprised at how quiet the property is considering the interstate runs directly behind the building.
My only complaint is the air conditioner was noisy and the room got a little warm at night (but I'm a hot sleeper and like the room very cold). I don't know why there's only 3 stars. I guess people are just too nitpicky. I would definitely recommend this location and I will for sure stay here again.

Family

4/10

Poor

14 May 2026

Kok Kun

Room not clean in 2 days .

Partner

10/10

Exceptional

08 May 2026

Jan

Room was clean good breakfast

Family

10/10

Exceptional

07 May 2026

Jody

The front desk lady was awesome. We traveled from the Mackinaw Bridge.

Partner

8/10

Excellent

05 May 2026

Mitchell

Yes

Friends_and_family Family

4/10

Poor

05 May 2026

Henry

Didn't wait to eat breakfast.

2/10

Poor

03 May 2026

Preston

The staff at the front desk was never at the desk, when she was at the desk, she was VERY RUDE. Housekeeping was horrible and they were VERY RUDE as well. I will NOT come back to this hotel.

Partner

8/10

Excellent

01 May 2026

Diana

The bathtub needs to be replaced or fixed.
Everything else was great.

Self

6/10

Pleasant

30 Apr 2026

Todd

While the property claims to be smoke free there was an Oder of smoke in the air. The parking was sketchy, seemed like there were homeless people sleeping in the parking lot every night we were there.

Partner

2/10

Poor

22 Apr 2026

Silvia

The hotel stinks

Family_with_children

8/10

Excellent

21 Apr 2026

Tibrisha

The staff were very kind . My coworker and I stayed to the weekend. Breakfast is free and coffee and tea are served throughout the day. The room was moderately clean but I always travel with my own cleaning supplies to do a thorough cleaning. The rooms and hallways did wreak of weed which was an inconvenience as I am not a fan of the smell. Otherwise, everything was okay.

Business

2/10

Poor

21 Apr 2026

Anna

Room smelled of urine. Checked in for two nights and left after a few hours. Didn’t get a full refund

6/10

Pleasant

19 Apr 2026

Peter

The staff was friendly; the room / bed was fine but the bathroom scruffy, worn, dated. Everything worked but I would not go back there. The pool was okay, the \"fitness center\" had a broken treadmill, a (working) elliptical and a (also working) stepping machine, did not use either some free-weights, which I used. Small but nobody there, so no problem. Breakfast is plain and uninspired. We were going out for breakfast.

Partner

6/10

Pleasant

19 Apr 2026

John

Needs to be updated

2/10

Poor

18 Apr 2026

Shatomi

Unfortunately I will never stay here again. The picture provided on here and on the site doesn’t match. You can tell by looks and smell that this place is not properly maintained. The hallyways had no air and they have portable ac unit in the hallway that don’t seen do be doing anything. The hallways smell but at least the room was clean but the bathroom/ room need a complete makeover. Couldn’t hardly sleep due to the bed and pillows being extremely uncomfortable. Breakfast looked playover. Left early because I just couldn’t do it no more.

Partner

8/10

Excellent

17 Apr 2026

RADHEEKA

The egg was too dry, but everything else was good

Business

10/10

Exceptional

17 Apr 2026

Julee

we had a nice King suite on the 4th floor. plenty of space to hang out and watch tv when we had family come over. The kids got to swim in the pool. We used the facility's bbq grill and cooked for family. Staff is nice. Breakfast is nice. The coffee bar is great (just wish they'd leave the coffee going longer). Our room was clean...no funky smells.
My only complaint would be when the housekeeper came into the elevator with us w/ her cart and vacuum. Her vacuum stunk so bad we nearly puked. That smell lingered in the elevator for hours. And there's only one elevator in the building.

Partner

2/10

Poor

16 Apr 2026

Lamont

Room was horrendous i had to go purchase my own comforter set and broom and cleaning products. The bathrom had urine all on the toliet and hair all behind it. Mattress had a horrible smell. The carpet was disgusting and filthy there were to big red spots on the carpet and it nasty. The floor and ceiling and ceiling fans were dusty. The worst place i have ever stayed.

2/10

Poor

14 Apr 2026

Celeste

saved in room 320. I am new to the area out of town and was attending a funeral. If i was not cash strapped; i woukd have left immediately. I am totally upset with the my room. The best thing about place is the breakfast buffet, parking, and staff.
. The 320 room stinks, musty, fishy smell, there was a roach and bigs flying in the bathroom.
rust on the heating cooling unit, rust at the base of the lamp that does not work, rust on the light fixtures
. Water spots on the ceilings and in the bathroom ceilings
. Mold on the corners of the tub
. The hallways have a very strong musty, damp, fishy smell. It actually made me choke and nausea.
. The drawer between the beds doesnt close.
Someone had wrapped the telephone cord around the drawer handle to keep the drawer close.
I can provided photos if you want them.
I am requesting a refund. I will NEVER stay at a Quality Inn EVER again!!

Family

4/10

Poor

14 Apr 2026

Patricia

They kept my deposit for no reason. BEWARE!

Self

2/10

Poor

12 Apr 2026

Monica

The bed was very uncomfortable box spring was hanging one way and the mattress another way bed was crackling like the box spring was broken and the room wasn’t ready at 3:00 it wasn’t ready until after 4:00 pm I really wouldn’t recommend this hotel to anyone and they only clean the rooms every 3 days !!! I was very disappointed in my stay there.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Jaunell

Everything was very clean. For me the toilet is to low and the AC not cool enough.

Family

8/10

Excellent

12 Apr 2026

Winnie

A couple of places you can drive to

Self

8/10

Excellent

12 Apr 2026

Winnie

Did not have a variety and friendly staff.

Self

8/10

Excellent

12 Apr 2026

Winnie

Parking felt safe and the staff were very friendly and helpful.

Self

2/10

Poor

12 Apr 2026

Russell

Check in was very late and messed all plans up. Purchased insurance and room wasnt ready. Very inconvenient

Partner

10/10

Exceptional

08 Apr 2026

Paul

The property exceeded our expectations. Rooms were clean, and the staff was extremely friendly and helpful.

10/10

Exceptional

04 Apr 2026

Julee

breakfast was decent. Parking is easy

Partner

6/10

Pleasant

03 Apr 2026

Joshua Ryan

Shouldn’t have carpet in an animal friendly hotel. Staffs dog peed on the floor next to me, the dog smell was horrendous in the lobby.

Self

6/10

Pleasant

29 Mar 2026

Angel

Breakfast was only served until 9 on the weekend so I didn’t make it down in time but others in our party said it didn’t offer much and quality was not great. When I checked in the property wreaked of skunk weed. Hallway to room stunk really bad. Moldy smell. By morning the lobby smelled better but 2nd flood still smelled really bad. Hotel room was musty smelling but once the air was turned on and it cooled down it wasn’t as bad. Top sheet had a nasty stain on it so I swapped it out, also found hair in the bed. Day staff was very friendly just not a great location as far as housekeeping goes. Won’t stay at this location again.

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Amber

Breakfast was amazing , room was perfect , staff was fantastic

Partner

8/10

Excellent

24 Mar 2026

Brandon

N/a

Friends

10/10

Exceptional

19 Mar 2026

Wanda

Great place for a stay..

2/10

Poor

19 Mar 2026

Grace

Appreciated Mayo Clinic having the ability to accommodate me for three days out of my spouse’s recovery period. The traumatic experience of reserving four nights at Quality Inn has left a disturbing impression on me that will never forget, unfortunately had to return once discharged. Location is within JAX industrial zone, upon arrival it seems as if power bill has gone unpaid, NOTHING close to pictures posted. Room 311 should be condemned, three steps out of elevator and it feels as if everyone (in-out) are heading towards your dated room. Bed bugs are prevalent, the bath tub had two small-unnoticed pet turds between the shower curtain and tub (main reason why I didn’t stayed the first 3 nights), shower faucet is off grid because curtain rod was forced onto wall, out of curiosity pull out sink stopper and it’s full of grime and clogged with hair (ITS NEVER BEEN CLEAN), door to bedroom is missing ALL bottom hinges and screws, the one window in room has NEVER been cleaned either, dismal view to -CLOSED- pool is one full of algae’s. Add to insult upon checking out the one (shared by staff & guests) elevator was out of order. Imagine going down three flights of stairs with a disabled person, medical equipment and luggage? I AM TRAUMATIZED!!! Staff is oblivious of deficiencies. Quality Inn do better. Never been to a QI and will never recommend such low quality brand.

Family

10/10

Exceptional

18 Mar 2026

Kimberly

Excellent 👍

Family

8/10

Excellent

15 Mar 2026

Jose L

Although it is 100% smoke-free. There is a strong smell of cigarettes. the room furniture is deteriorated. Service staff are attentive and helpful.

Family_with_children

2/10

Poor

14 Mar 2026

Mark Luis

Breakfast was ok , property needs updating, pool closed

8/10

Excellent

13 Mar 2026

Mark

Good hot breakfast, clean pool, good value.

Self

8/10

Excellent

13 Mar 2026

brieanna

Good price hotel. The room was decent. No complaints.

Partner

6/10

Pleasant

12 Mar 2026

Heather A

Old hotel. One elevator which everyone needs if going to floors 2-5. Stairwells aren't marked clearly. Very thin room entry doors with light seeping in at night. Nights were noisy. Room wasn't cleaned well. No fruit at breakfast, just carbs. Staff was friendly.

Self

2/10

Poor

11 Mar 2026

Eloy A

The bathroom had stains on the toilet, like if it was rusted the countertop in the room 409 looked as if it was gonna fall apart in the bathroom we didn’t get any room service the three days that we were there I was just extremely disappointed with the cleanliness and the way the bathroom and room looked.

Partner

2/10

Poor

09 Mar 2026

Luis

The photos are not as the rooms and hotel actually is, the hotel has a smoke and weed smell all over the hallways and the bathroom and rooms are not updated as it shows on the pictures.
People on the room above is were fighting late at night, and screaming. Our kids were afraid.
Talking to the staff they offered to cleans the room better and they did even the hallway smelled better but again late afternoon, all the smoke and weed smell came back. The actual hotel has a sign saying that they are smoke free.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Natalie

Dirty, water leaks, mold, hallways smell like marijuana and stained up sheets and towels, lots of openings around windows and doors, crack in wall and very dirty floors. Staff on Friday night once I checked in and seen the horrid conditions after dealing with my daughters asthma due to the extreme smoke smell everywhere! She offered Friday night free due to the inconvenience & said to speak to management on Saturday for a room change. Once spoke to supervisor was informed I cannot have Friday free and only can have 50% off but the inconvenience was their fault ! They put me with my daughter into a Smokey room that wasn’t ever ready to have tenant stay in. Mostly the whole hotel needs work. Then it also shows a pool yet it’s not in service . A lot of false advertisement and I have photos and videos to show for proof if needed. Even the new room had mold and a water leak from the AC which I complained and asked for maintenance and they never came.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Juan

When we got to the hotel the room 206 was in bad conditions. Rusty toilets mildew on bathroom walls bad smell.
Got moved to 308 which the front door was not closing properly not lock on the door and the smell was bad as well
Definitely not a good experience
They told me I am getting some type of refund

Family_with_children

8/10

Excellent

08 Mar 2026

Tracy

Overall a good stay for 1 night in transit. The room was nice, bed was very comfortable. 5th floor had some issues with a couple wasps, which I left alone and just told the front desk and they took care of it. Fitness center had 2 machines and weights so better than nothing. Pool did not look appealing so I passed on that.

Self

2/10

Poor

08 Mar 2026

Kristina

We found bed bugs when we went to go to bed,and had to change hotels at almost midnight

Family_with_children

8/10

Excellent

05 Mar 2026

LaKesha

The room we had was nice. Not from Florida, Im starting to think that all hotels will have dead or alive roaches. Which we found one by the plugs near the bed and a dead one in the draws. The room we had was pretty dark, not enough lights or natural lights. And abone checking in the was a pile of food outside our door. I had to ask for the wifi password as they dont just give it out. And for some reason I could not find a ice machine.

Family_with_children

8/10

Excellent

02 Mar 2026

CHUCK

I didn't use the pool

Family

10/10

Exceptional

22 Feb 2026

Brandon

Great value, large room, helpful staff. Clean.

Self

8/10

Excellent

18 Feb 2026

Zoey

Clean room, friendly staff. I enjoyed my 2 night stay here. I was out and about all day so I was only here to sleep and the room got the job done. I would stay here again.

Partner

10/10

Exceptional

16 Feb 2026

Mike

Yes

4/10

Poor

16 Feb 2026

Tigra

The front desk staff was excellent but when I arrived at 3 neither on of my rooms were ready due to them not being cleaned, so my rooms were switched to two that were ready but on was half cleaned and didn’t have bedding in which I had to go down stairs and ask for a broom and dust pan to sweep up the floors because there was physical evidence that the previous guest had a dog so there was dog hair, broken half eaten dog treats and paper the dog had torn under the chair and near the fridge area.

Leisure Family

2/10

Poor

15 Feb 2026

Claudio

Unfortunately, this was not a good experience. The hotel is very old and clearly needs a major update. As soon as we entered the room, there was an unpleasant smell that never went away. The bathroom smelled terrible, and the toilet was loose, which was very uncomfortable.
The elevator was literally held together with tape, which gives a very poor impression and makes the property feel poorly maintained. Overall, the entire place felt neglected and not up to the standards you would expect when staying at a hotel.
I would not recommend staying here.

Business_and_leisure

2/10

Poor

15 Feb 2026

Larry

The stay was bad the door to the bathroom didn't work.also t.v was broken and the tried to take my deposits for it do not stay found somewhere else

8/10

Excellent

15 Feb 2026

Diane

Checking in was good, but we had problems with the room. The TV did not work, and stains on the comforter. I let the staff know and she said to make it right she would return $51.00 of the rate . She said to contact Expedia for my refund. .

Leisure Pet

4/10

Poor

14 Feb 2026

Kristina

There was a dog that kept barking , bed was in rough shape as far as the mattress. Breakfast was good.

Leisure Family_with_children

8/10

Excellent

03 Feb 2026

William

Very nice, the staff, very clean, everything and the spectacular breakfast

Leisure Self

10/10

Exceptional

02 Feb 2026

Kelly

Juliette was awesome in helping us change to a different room. Very helpful with the TV. It wasn't working. She was just amazing.

Leisure Family

8/10

Excellent

02 Feb 2026

Julee

Our room very clean. The queen bed felt more like a full size bed. Breakfast was good. Staff was okay, nothing notable.

Leisure Partner

2/10

Poor

30 Jan 2026

rodney

I didn't stay at the room tried to request a refund and got denied I told them ahead of time that I had car problems and couldn't make it

4/10

Poor

26 Jan 2026

Damien

No hot water in the shower

Business Self

6/10

Pleasant

24 Jan 2026

Teondra

Very affordable, the room was bug free, the room also had an odor but it wasn’t too overwhelming. There was trash on the elevator and crumbs for almost a whole day. Wouldn’t be my first choice again, more like the last resort

Leisure Partner

10/10

Exceptional

22 Jan 2026

Pamela

The bed was a bit firm, but it was serve it purpose for what I needed. I needed a place to rest after work and had some business in Jacksonville the next morning. I didn’t want to drive 45 minutes home and then turn around. Since I worked close by, I booked a room. Thanks for your hospitality! The staff was so nice, and I really appreciated the breakfast the next morning.

Business

6/10

Pleasant

06 Jan 2026

Cedric

Had to be moved from my room due to a broken shower rod & shower head, just to be moved to another room

Self

4/10

Poor

03 Jan 2026

Ardell

No cable TV. Or Internet

10/10

Exceptional

01 Jan 2026

rebecca

Rooms need some attention. Mold in bathroom. Toilet is very wobbly not attached to the floor. Bed wasn’t bad but new mattresses (no springs) would be better. We had 2 stays in a week different rooms same issues. one of the rooms we discovered live roaches the last night and we discovered many dead ones around the fridge cubbie.
Staff was so nice! I might try it again but not soon.

Leisure Friends

6/10

Pleasant

29 Dec 2025

Charles

The room was clean and staff very friendly. Yhe problem is they advertise they have a hot tub, but actually they have some rooms with a Jacuzzi bath, one of which I reserved. When Igot there Hotels.com had reserved me a room which did not have a hot tub. You should stop listing a ho tub as one of the amentied.

Partner

8/10

Excellent

23 Dec 2025

Lloyd

Really liked room, wish I could specifically reserve the one provided. Met my needs and would stay there again.

Leisure Self

8/10

Excellent

20 Nov 2025

Larry

Easy to find and close to project, will stay there again