Name: TownePlace Suites Jacksonville Butler Boulevard
Address: 4801 Lenoir Ave, Jacksonville, 32216, US

4/10

Poor

07 Jul 2026

Denis

The breakfast was amazing, the pool was amazing and at an amazing temperature. But stayed for approximately 5 days, house keeping didn’t come and do their annual check ups on the room except for 1 day.

Family_with_children

10/10

Exceptional

21 Jun 2026

Vincent

It's a no frills place, but it was clean and comfortable and the location is convenient. The staff was friendly and helpful. The breakfast was more than the \"continental\" that's advertised. Overall, a pleasant experience and good value.

Family

2/10

Poor

15 Jun 2026

Manoj

Not clean

10/10

Exceptional

10 Jun 2026

Lasondra

I stay in town once or twice a week and this was my first time staying here.The Staff was amazing and my stay was very comfortable. I will definitely stay here again in the future.

Partner

10/10

Exceptional

08 Jun 2026

Dournell

I got major muscle recovery, in my sore muscles from the jet pressure in the hotel hot tub!👏 My main reason for booking, plus a superbly furnished, clean & spacious room. The customer service, is top notch, can’t wait to invite all my friends!

Self

10/10

Exceptional

06 Jun 2026

Dournell

Excellent room, I had more than I needed, a little home away from home. Very friendly & helpful customer service, the hot tub has sufficient jet pressure. The breakfast fruit was delicious. My room was upgraded without me asking. I genuinely felt welcome here!

Self

10/10

Exceptional

20 May 2026

princess

check was fast and easy. The check-in clerk was very nice, welcoming and friendly. The breakfast had many varieties and was really good. One of the breakfast workers name Tabitha was amazing. She made sure that the guests was comfortable. She went beyond to satisfy the guest.

Partner

4/10

Poor

13 May 2026

Shawn Christopher

Prior to our arrival, we asked for an early check-in and we were told to come earlier the day to see if it were possible. We get there and spoke to an elderly woman who said they never do early check-ins. Mind you we had our exhausted 17 month old with us and it was 2:30pm. They couldn't accommodate to let us in 30 minutes earlier? She never said the room wasn't ready. There was an empty bottle under the couch and the utensils and plates were dirty. They confirm we would have a crib, which was in writing, but it wasn't on the reservation. Not only that, it wasn't an actual crib. It was a pack n play. First one they gave us was completely broken that it wouldn't even lock in. If you're you're advertising cribs, you should provide cribs. If you don't have them then you should advertise, pack n play. It's pack and play right. Place is old and run down. Way too over priced for what it is. Also the air conditioner and the open area wouldn't work all the time and when it would it was so loud it would wake our baby up.

Family_with_children

10/10

Exceptional

26 Apr 2026

John

The Staff was very helpful.

4/10

Poor

16 Apr 2026

Corneshea

Room service was TERRIBLE and the view is awful

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Linda

Very nice staff to check in after staff unavailable. No heat in 2 rooms when it was 30 degrees putside

10/10

Exceptional

12 Mar 2026

James

The staff really made the stay enjoyable! Every one of them was so super nice! The room was way nicer than I expected and well worth the money!

We were in town for the Gate River Run and had to leave at 5:30am. Breakfast, of course, wasn't open yet but the staff when out of her way to make that we had something to eat and brought us food. How awesome is that??!!!

We will definitely come back to stay next year!

Friends_and_family Friends

4/10

Poor

15 Feb 2026

Chan

the shower head wasn't tight on the wall, the room wouldn't cool down, there wasn't extra blankets in the rooms, and we had to keep asking for towels since their wasn't enough in the room.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Jerry

Clean and a quiet place to stay.

Friends_and_family Friends

10/10

Exceptional

16 Jul 2025

Roshandra

They cut off the water on the last day and the garbage disposal didn’t work, but the hotel room was nicely remodeled and it was very clean. The lady at the front desk was professional and proficient. We will definitely use the hotel again.

Business Family

2/10

Poor

23 Jun 2025

Alicia

From the moment we arrived to the hotel the service was bad Debbie at the first desk was all but pleasant our room didn’t have ac or internet then the pool was dirty and the breakfast was gone by 8am we weren’t giving any towels or was our room serviced while we were there. I would not recommend this place to anymore until renovations are complete.

Friends_and_family Family

6/10

Pleasant

13 Jun 2025

Michelle

The rooms were nice and clean, the pool area isn’t great and the pool is dirty. The breakfast election is not that great..

Leisure Family_with_children

8/10

Excellent

13 Jun 2025

David

We enjoyed staying at Towneplace due to location and suite option, and price.

Friends_and_family Family

4/10

Poor

02 Jun 2025

Tammy

This pictures are very misleading. The pictures look like there is a separate sitting room. The pull out couch is right in front of the bed and barely extends all the way out without hitting the bed. Leaving no room in between. It was a tiny room, dirty and very dated. Breakfast was ok. Pool was full of leaves and the hot tub wasn’t working. Pillows were a joke. We wont stay here again. They shouldn’t call these suites. This is not a Marriott worthy property.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Taylor

It was a great experience. 10/10 would recommend this hotel to anyone.

Friends_and_family Family

4/10

Poor

25 May 2025

Shantell

My room was extremely dirty. The dishwasher had sewage water in it, and it stunk really bad. There was leftover throw up from a previous guest on the sink. I feel like it was false advertising. I was excited to use the pool and Jacuzzi, but the pool was dirty and the Jacuzzi didn’t work.

Leisure Partner

10/10

Exceptional

17 May 2025

Michaela

Absolutely wonderful

Aldo and rachel were amazing. So helpful and so nice. Ill definitely be staying at this hotel every time i go to Jacksonville.

Friends_and_family Family

4/10

Poor

11 May 2025

Antoine

Furniture was aged, carpet could be replaced cause it’s make the room look and feel dirty. Other then that the bathroom made up for the look and feel of the room in general. The pool and spa look as if there’s no maintenance up keep and the spa was not working the temperature was cold as the pool. I wouldn’t recommend staying here it’s over price for your comfort.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Anton

Excellent place

Leisure Family

10/10

Exceptional

20 Apr 2025

Juan

Prefer Town Suites By Marriott

Business Friends

2/10

Poor

09 Apr 2025

Gregory

BIG Problems

The bathroom sink was plugged and water standing after use. Went to take a shower at 10pm and there was No Hot
Water. Called front desk and they said All the rooms are without hot water but working to fix the issue. Then the music that plays in the hallways is too loud. In the still of the night I could hear it from inside my room while I was trying to go back to sleep. They are getting ready to remodel the rooms and have giant shipping containers in the parking lot taking up 50% of the parking spots.

Business

2/10

Poor

27 Mar 2025

Christine

The room was unacceptable. We had no where else to go because it was 1:30am, but we left first thing in the morning. Completely disappointed and would love my money back if possible. I have never been in such a terrible environment.

Leisure Family

10/10

Exceptional

04 Mar 2025

Mary Alice

The staff was by far the friendliest I’ve had to pleasure of having in an insanely long time. Made you feel welcomed and brightened everyday!
House keeping was okay. I had to ask a couple times for them to actually change my bed sheets instead of just making the bed. Also, they never did fix the bathroom light.

Business

10/10

Exceptional

20 Feb 2025

Jean

We really appreciated the helpful, friendly staff. The free breakfast is about the best we have experienced. Great coffee and a variety of good food. We used the grill and made our reservation to stay there again in a few weeks. Thanks to everyone there who helped us and made us feel at home!

Leisure Partner

4/10

Poor

09 Feb 2025

Leothan

The TV channel was very limited, no hot water in the kitchen and not very clean

10/10

Exceptional

06 Feb 2025

Robert

Friendly staff.

Leisure

8/10

Excellent

03 Jan 2025

Elias G

We had stayed at this same location about 7 or 8 yrs ago it was better then. Now it was ok, but definitely needs updating. T V channels were pretty weak, I couldn’t even watch FOX network. As well not having any steaming channels. What to me was bad, was that the wall sockets were in need of replacement. When any of us would try to plug in our phone to charge, socket holes so loose it barely held the plug. Only good one was on the kitchen counter or the one by the kitchen table. Not an expensive fit. Thanks for asking because I was intending to write a review anyway.

Leisure Family

2/10

Poor

27 Dec 2024

William

Room fr the 60’s

Room is totally dated. Needs an exterminator. Bugs… spiders

6/10

Pleasant

26 Dec 2024

Joshua

Ok

Business Self

10/10

Exceptional

15 Nov 2024

Elias

Very comfortable

Leisure Partner

10/10

Exceptional

13 Nov 2024

Jeffery

Was very nice staff and good area price was good bed too

Leisure Family

8/10

Excellent

05 Nov 2024

Shequita

There was blood on the toilet, curtains, and shower curtain.

Business Family

8/10

Excellent

18 Oct 2024

julian

Breakfast could have been better. Only one ice machine that did not work. Hotel is aging and in need of a remodel.

Overall, good hotel for the value.

10/10

Exceptional

13 Oct 2024

Christy

The manager couldn’t have been any more accommodating. It is an older property but clean and tidy. We were caught without a place due to hurricane evacuation. We had 1 night’s reservation and thought we were going to be out on the street. The manager assured us he would find something. He did and it was perfect. It made our time so much less stressful. We are so grateful to him. His assistants were, as well, the best! They eased the stress - I would never stay anywhere else when in Jacksonville.

Business_and_leisure Pet

2/10

Poor

12 Oct 2024

Larry

We booked a king 1 bedroom
With private bathroom, because there were 3 of us, was told we booked a queen studio even though I had a picture of my itinerary of what was booked, which was a 1 bedroom king suite with a private bathroom. That is a bedroom with a door and a separate area with a pull out couch. Man at desk would not help us and put us in what was reserved. We also had support dogs and was charged for them which is wrong. It’s pretty discouraging the clerk at front was unwilling to put us in the room we actually booked and paid for. So my question is, are you false advertising what you have available? What happened to top customer service? Very disappointed in this hotel and customer service we received.

4/10

Poor

14 Aug 2024

Kevin

Stains on couch, cabinets old and nasty, carpet gross. Needs major overhaul. The bed was ok but hot- likely memory foam and bedding very nice. Bathroom good- lots of amenities. Breakfast ugh- everything was microwaved , lousy selection. Omelets those microwaved kind- fruit old and over ripe - just go to Cracker Barrel and skip this “free breakfast “. I would not stay here again.

Leisure Partner

8/10

Excellent

28 Jul 2024

Jennifer

The property was overall good. For having the Marriott name the property needs work. The AC was leaking in the lobby and the pool was down due to maintenance. The property needed updating as they bathroom light fixtures were rusting and the room doors had chunks missing. Our room had to be switched after the first night because the hot water stopped working in the shower. The staff was great but the property needs updated.

Leisure Family

4/10

Poor

11 Jul 2024

Elizabeth

The pool was out of order our entire stay. They said they couldn’t get the chemicals right but I think it was more than that. They were very evasive about it.

Leisure Pet

10/10

Exceptional

25 Jun 2024

joesph

Big room

Leisure Family

10/10

Exceptional

20 Jun 2024

Jennifer

Super grateful for Debbie, she made sure our stay was wonderful.

Leisure Family_with_children

6/10

Pleasant

02 Jun 2024

Anissa

Needs Updating

I stayed at this hotel while getting radiation and chemo treatment at the Mayo Clinic. The staff were amazing. The room was very outdated and had a terrible smell. I had to go buy plugins to deter the smell. In addition, the pool was out of order the entire stay. Marriott needs to be ashamed!

Friends_and_family Family

10/10

Exceptional

27 May 2024

Berlinda

Nice as always

Leisure Family_with_children

4/10

Poor

24 Apr 2024

Michael

Staff a bit rude as we entered, Place is very dated and a little on the dingy side. They try to keep it clean but rust in bathroom fixtures etc. Needs to be updated!

I would avoid it if possible but last resort ok.

8/10

Excellent

15 Apr 2024

Michelle

N/A

Business Family

10/10

Exceptional

09 Apr 2024

Jimmy

Very nice staff. Excellent service.

Leisure Friends

6/10

Pleasant

05 Apr 2024

Derick

The property was clean. The older staff lady at the front desk was very nice at checkin and informed us as where to go. The pool was being drained and in process of refilling it. The hottub was working but needed to be screened out. The room was clean. Beds were comfy. Liked that the offer a 2 bedroom suite with a kitchen and small livong room was the highlight. Would stay again for space. Just wish the outside grounds were better maintained. No major complaints.

Leisure Family_with_children

10/10

Exceptional

04 Apr 2024

LaShawn

Nice experience

The room was nice and comfortable. The only thing that was different was you had to let them know you wanted you room cleaned. When they clean a room they do it fast and efficiently.

Partner

8/10

Excellent

31 Mar 2024

Brandy

Good for the price.

We really liked the room, but we were in 224 the curtains in both the main living space and the master bedroom are in severe disrepair, torn and stained in need of replacement.. The carpet in the main living space was torn and poorly patched. Otherwise we enjoyed the stay.

Friends_and_family Family

10/10

Exceptional

30 Mar 2024

Erin

Sweet suites!

We are a family of six and have always tried to fit in a standard hotel room with 2 queen beds. The last could trips we realized that no longer worked for us but we didn’t want to pay the high cost of 2 rooms. The 2 bedroom suite, complete with separate living room, full kitchen and full bathroom! We were all so comfortable. The staff was nice, just no one was around when we were trying to get snacks. The continental breakfast had many many options and my 4 hungry boys left full. The price was so great too! Cheaper than 2 hotel rooms and better! Will definitely look for these suites in the future!

Friends_and_family Family

10/10

Exceptional

06 Mar 2024

Christopher

I checked in very late, the staff was very friendly and accommodating. The room was better than advertised. A lot of amenities in an amazing room. The location was great, with a lot of great restaurants near by. Overall, a great experience.

Friends_and_family Family

10/10

Exceptional

27 Feb 2024

Latasha

Very nice & relaxing I will definitely be staying here again

Self

10/10

Exceptional

30 Jan 2024

Rebecca

Great experience

The kitchen was great. The hotel was very clean

Business

10/10

Exceptional

26 Jan 2024

Dr. Shontell

Very clean and quiet. Staff was courteous and professional.

Business Self

8/10

Excellent

08 Dec 2023

Norma

Overall good stay. Property could use a face lift. Carpet rips in it, making it trip hazard. Curtains are torn as well. We had no hot water arrival date.
Staff was very polite.

Leisure Family

10/10

Exceptional

24 Nov 2023

Freda

The staff and front desk clerks behavior was superior

Leisure

2/10

Poor

07 Oct 2023

John

Was offered “complimentary “ mini bottles of water in a mini fridge on check in which I accepted only to find was later charged for them (or something else, don’t know what). Separate from “pay items market area” Day staff refused to credit charges and was told to call back later (no answer) so I cancelled rest of stay went to Holiday Inn. Not up to Marriott standards, holes in walls, damaged baseboards, dirty, stained couch. Hot tub outside with large body of standing water nearby, not ideal. Glad I could cancel rest of weekly stay.Bye bye Marriott!

Leisure Partner

10/10

Exceptional

27 Aug 2023

Fadi

Good

4/10

Poor

26 Aug 2023

charles

Most employees I interacted with were not friendly. The room was fair, yet the bathroom was not clean. I’m

Business

10/10

Exceptional

01 Aug 2023

Adele

The staff was amazing and very friendly on our PCSing stay for a week.

Business_and_leisure Family_with_children

6/10

Pleasant

28 Jul 2023

Alexis

there was no room service every day .

Business Self

10/10

Exceptional

08 Jul 2023

Lisa

I liked everything about this property.

Leisure Partner

2/10

Poor

07 Jul 2023

Jonathan

Terrible

Business Self

10/10

Exceptional

07 Jul 2023

Jacqueline

Easy parking for work vehicles in a nice safe place. Rooms were big and roomy. Easy for family and friends to stay in the suites without multiple rooms. Staff was nice.. no complaints.

10/10

Exceptional

06 Jul 2023

Tammy

Very nice hotel

The hotel staff was nice.The rooms were very comfortable. There were some things that needed attention but no big deal.The breakfast was awesome.My family loved our 5 night stay,a little pricey but was worth it.Loved the fact that coffee,tea was available all the time.I didnt want to leave.Thank you staff and thank you Richard nice people,nice stay,very nice hotel.The only thing I say some stuff needs to be fixed or upgraded but overall very nice.

Friends_and_family Family

10/10

Exceptional

28 Jun 2023

Paige

Okay stay

It was an okay stay. The rates are a bit high for the upkeep of the room. Breakfast is very simple and not a hot one.

Business Family

8/10

Excellent

11 Jun 2023

Michael

Hotel was fine. Breakfast was okay. 3/4 fridge and the the stovetop was a plus. I'd stay again.

Business

8/10

Excellent

23 May 2023

Rhonda

Nice but pool wasnt available to use

This is an amazing place to stay. Love it! The beds are sooo comfy and the breakfast was amazing! The only reason I rated it lower is because the pool was not in working order and they didnt mention it on their website at all. We had some unhappy kids. Luckily the hotel next to us let us use their's.

Friends_and_family Family

4/10

Poor

17 May 2023

MaryAnn

Room needs help

The employees are first rate. Friendly and helpful.
The room needs help. It was a 2 bedroom suite on the side of the hotel with only one water heater. The person at the desk told us we needed to run the water for about 10 minutes for it to heat up-it worked but what a waste of time and water. There had been damage to the lower wall in a couple of places. It looked like a toddler patched them. The dishwasher didn’t work (or maybe it was waiting for hot water 😂). The carpets felt sticky. The light fixtures were rusted like they had been left outside. The drapes were torn. The a/c barely kept up with the humidity. Fortunately we weren’t in the room much.
One bright spot is the beds were comfy and again the staff were very nice.

Friends_and_family Family

10/10

Exceptional

12 May 2023

Justin

Fantastic stay while I was moving to FL from Sandiego for military.
Room had enough space to not keep our dogs cramped and we were able to walk them and play and basically have some semblance of a “home” away from home. It was nice

Business Pet

10/10

Exceptional

30 Apr 2023

Manuel

Excellent stay and price

Leisure Family

10/10

Exceptional

23 Apr 2023

Verified traveler

It was very nice, but too bad the pool and hot tub were getting resurfaced. That should have been on the web site.

Friends_and_family Family

10/10

Exceptional

10 Apr 2023

pounds

great stay

6/10

Pleasant

06 Apr 2023

Jakeline

Good but not good

It was good great setvice clean place great amenitiesthe only thing was the pool was close and the gym was close so was kind of nothing to do for a families entertainment

Friends_and_family Family

8/10

Excellent

24 Mar 2023

TeNeah

Very clean and everything you need in a room. I will definitely stay again!!

Leisure Self

8/10

Excellent

19 Mar 2023

Frances

Good choice for us

My husband and I loved the location.the hotel is a little wirn in places but we were completely satisfied with our room, the hotel including our breakfast.

Friends_and_family Family

2/10

Poor

28 Jan 2023

Srikanth

Not recommended for family stay

Very old hotel. Shower heads doesn’t work properly. Room service need to be informed 24 hrs before for room cleaning. Front desk staff is hostile, does not cooperate for anything you ask. I was charged extra than what was booked. They doesn’t seem to listen to me and no patience to listen to their customers. This is my experience as valued Bonvoy member.

Friends_and_family Family

2/10

Poor

17 Jan 2023

Cynthia

Awful!

Awful! Can’t believe Marriott puts their name on this hotel. From awful rooms/beds to running out of breakfast before 9:00 and didn’t care in fact they laughed. Also saw a child not getting breakfast and crying and nobody cared!!

Partner

6/10

Pleasant

13 Jan 2023

Fernando

The location is great with restaurants and shopping walking distance. Unfortunately the rooms need updating, you can see rusted fixtures, dirty paint, broken molding and the room had a distinct smell, not a bad one but it smelled old or something. Next time I would probably stay at any of the other hotels on same road.

Leisure Self

8/10

Excellent

08 Jan 2023

Laura Martha

The room was great , very clean. I had to bring my towels down every day to exchange. As well as trash & trash bags I had to get on my own. They don't come clean your room unless you ask.
DO NOT USE THE LAUNDRY! To this day I am being charged from the laundry room SCAM! I tried to do laundry, it said insert card, I than got a notification that a scam was trying to go through on my card from my bank . Lucky for me I have the extra insurance for my bank account or I would have been stranded with no way to pay and locked out of my account.
The front desk lady deb didn't even care.
Since being home they have tried to charge my account 4x! I called the property they don't care.
DO NOT USE THE LAUNDRY service there. It's a scam!
( scanned the qr code on property and it was a scam. )
Very clean property other wise. Easy access from main roads.

Business Family

8/10

Excellent

27 Dec 2022

Maria

Great place to stay.

Great place, clean, staff wonderful. Carpet in room needed repair but they stated they are planning to renovate soon. Breakfast was good. Didn’t use pool or hot tub because it was 20-40 degrees out.

Friends_and_family Family

8/10

Excellent

18 Dec 2022

Dona

Great staff. Front desk person, Carrie, was friendly and welcoming.

Leisure Family

10/10

Exceptional

07 Dec 2022

Holley

NICE VACATION SPOT

NICE LOCATION, VERY COMFORTABLE BEDS

Friends_and_family Family

10/10

Exceptional

23 Oct 2022

Verified traveler

Happy Tech Guy!

Check-in was awesome. The staff working were very friendly and helpful.

Business

8/10

Excellent

30 Sep 2022

Melissa

Easy check in, great staff, the property could use some updates in the bathrooms. But comfortable, quiet, nice place to stay for families.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jul 2022

Laila

Only inconvenience was that one of the elevators was not working.

Self

8/10

Excellent

14 Jul 2022

Alan

Disappointed fitness center was not open Breakfast offering was satisfactory

Leisure Family

6/10

Pleasant

06 Jul 2022

Ramona

Front desk staff were kind. Breakfast was better than expected! Hard to identify other hotel staff from guests. Sofa bed has no mattress!!!!! It had no softness at all. Box spring with wood down the middle. Our room door appeared to be crowbar opened so much that you could see in and out when the door was closed. Other doors were the same. I was a little worried. Why hasn’t this been fixed? COVID is now the convenient excuse for not wanting to provide housekeeping, open pool, open gym. I will not choose this hotel again.

Leisure

8/10

Excellent

04 Jul 2022

Marilyn

Decent hotel, inconvenient location, would stay again

Generally a pleasant stay. Unfortunately the pool and hot tub were disgusting,shade torn so light came in non stop, carpet in 1 bedroom smelled like a wet dirty dog, trash can in kitchen under sink overflowing when we checked in, 1 of the 2 elevators were torn up & outside of a secondary door apparentlypeople use it for dogs to go to bathroom becauseit was overpowering. Employees were very polite, loved the layout of the room, convenience of 2 washer/dryers... we were there 4 nights.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2022

John

Well worth the money. The staff was fantastic. The only negatives were the broken elevator and the workout area. I will stay here again.

Business Self

10/10

Exceptional

21 Jun 2022

Brian

Great location. Clean property. Helpful and friendly staff

Leisure Family_with_children

2/10

Poor

30 Apr 2022

Steven A Harris

This was the worst time ever “attempting” to book a stay at this property. I received an email an hour before checking in after I drove all the way there only to be told that my booking was canceled. Not so much as a courtesy call or a rebooking or anything. Just completely terrible customer service. Extremely disappointed with this property’s practice of not accommodating in any way regardless of the circumstances.

Leisure Family

10/10

Exceptional

13 Apr 2022

stephanie

I was honestly pleasantly surprised by the quality of. It’s the lady who checked me in, and then one who checked me out. In an era where it seems like no one wants work, and businesses are short handed, these two ladies were above and beyond.

Leisure Family_with_children

10/10

Exceptional

24 Mar 2022

Stephanie

This place is amazing it’s very cozy I recommend it 8 out of 10 in my book

Leisure Partner

4/10

Poor

06 Mar 2022

Patricia

Staff very pleasant, first five minutes found a big bug (not roach) but unsettling. Couch had stains all over it. Everything was old. Not worth anything like what we paid for it. Happy we were only staying one night. Thought because it was a Marriott we could count on it. Think I will stick with Hilton’s going forward.

Leisure Family

6/10

Pleasant

05 Feb 2022

Marcia

Mediocre

It was a very disappointing property. Not very clean and the room had mold in the shower. The staff, however, were very nice and went out of their way to be friendly and welcoming.

Partner