Residence Inn Jacksonville Butler Boulevard

United States , Jacksonville Area - FL
JACKSONVILLE, 10551 Deerwood Park Blvd
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100 reviews shown

10/10

Exceptional

27 May 2026

Karen

Staff was very friendly and helpful

Family

4/10

Poor

25 May 2026

Sarah

No working lights in the bathroom hall way or bedroom, alarm clock didn’t work, side lights didn’t work, hot tub was luke warm at best.
Staff unfazed by reported issues.

8/10

Excellent

12 May 2026

Jessica

Key card reader not working for pool area or gym

Limited parking and you are not guaranteed a spot even if you book here
I wasnt notified of the card reader not working at the pool when I checked in.
Oatmeal toppings were not labeled and neither were the beverages in the pitchers

Friday bfast
6:30-9am
Scrabble eggs, turkey sausage, spinach and cheese quiche, sausage sandwich bagel,
Bagels, cereal, nonfat white and chocolate milk and 2% white milk,
Med and decaf coffee, oat milk available,
Boiled eggs were uncovered in the fridge, yogurt, NO FRUIT, condiments, NO WAFFLE MACHINE.

Breakfast area was clean and organized just not labeled properly. No straws for coffee.

Room had a weird odor like the carpet and the sofa needs to be shampooed and cleaned.
No ice machine.
Fridge started leaking water underneath the 2nd day I had the ice machine turned on. (Staff was notified)
Loved the size of the luggage carriers and how they are easy to use. Small elevators. DISSATISFIED about the room being locked before 12 noon. I was unable to get back into my room at 1130am to get the rest of my things inside my room and was shocked if I had small children inside with me keeping them safe inside the hotel instead of inside my vehicle while loading my personal items I was unhappy about this incident and staff should take into consideration about this matter.
Room odor, dirty bathroom tiles, cracked tile, open access to power box. Loved the size of the TV and the personalized greeting

Self

4/10

Poor

07 May 2026

Scott

Property is older and needs to be remodeled.

Family

8/10

Excellent

27 Apr 2026

Michael

breakfast was rarely ready on time. I planned my stay around being able to eat and leave early for work but had to make other arrangements on most days.

Self

8/10

Excellent

26 Apr 2026

Lynn

Friendly helpful staff

Family

8/10

Excellent

26 Apr 2026

Angela

We have stayed a few times becuz it is close to our grad student. Somehow everything this trip changed, u had to pay for parking from a sign $5.00 a day & 2 cars were broken into!?! When u empty bathroom trash cans don't leave them empty on the bathroom counter u r supposed to clean. When u take dirty towels, put clean ones back immediately. Good Luck, cuz things have changed.

Family

2/10

Poor

23 Apr 2026

Shelley

Terrible experience for my family. When we checked in late Monday night with three children, we discovered bed bug fecal matter under a pillow in the bedroom. We left for a different hotel the next morning.

I am currently fighting with Hotels.com for a refund, Marriott said they can’t give me a refund because I didn’t book my stay through them. Terrible customer service with Hotels.com so far.

Pros of this hotel: pool and spa were a lot of fun for the my kids, pretty courtyard, central location, nice breakfast, relatively cheap price.

Cons of this hotel: bed bugs, buildings smell, some rooms are worn down, too close to the highway (loud at night), very loud HVAC system.

Don’t book this hotel, not worth it. No offense to the staff, they are trying their best I think.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Jeffrey

Good hot breakfast 😋

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Vanessa

Clean room friendly staff

Partner

10/10

Exceptional

05 Apr 2026

Wendy

Clean , clean smell, spacious rooms. Lady at breakfast was great. She was on top of everything & very friendly.

Family_with_children

6/10

Pleasant

02 Apr 2026

Jannette

Room needs improvements. Kitchen stove was damaged and some bathroom tiles were broken. Pool was dirty. Breakfast was good no complaints. Staff was friendly and kind.

Family_with_children

8/10

Excellent

30 Mar 2026

George

Breakfast was just OK, Staff was Friendly and courteous. Room was clean and towels were soft and not scratchy. Overall a very nice experience

2/10

Poor

29 Mar 2026

Chris

Went up to room, looked around, walked back down and turned in keys and left. Things were broken and dirty.

Family_with_children

4/10

Poor

27 Mar 2026

Andrew

Unfortunately, we had a bad experience. Both fire detection systems in our room were faulty - one bedroom unit just crackled all night and the other bedroom unit crackled and the light flashed. Kept our family up. Less critical but still important, the TV in one bedroom didn't turn on.

I told the front desk about this, and they said they knew about the problem and that someone was coming to fix the fire detection later this week. This means they knew about it, and sold us the room anyway? The desk told us they couldn't refund us, but would compensate us with Marriott points- I still haven’t seen those...

Disappointing stay!

6/10

Pleasant

23 Mar 2026

Michelle

The pool area has wasps flying all over and hot tub is green
Hotels.com has a picture of the room under studio as having a door between the bedroom and living room but our room didn’t. When I questioned at desk they said that was 1 bedroom suite only. Your site needs to change their pictures

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Scott

Great place extremely helpful. Will stay here again

10/10

Exceptional

08 Mar 2026

Stephen

Self

8/10

Excellent

01 Mar 2026

Maria

Yes

Partner

8/10

Excellent

25 Feb 2026

Leslie

Clean room, staff at front desk was very helpful. We stayed in a suite with 2 king beds (there were 4 women), and the bedrooms and bathrooms were great but the living space could have used more chairs for just hanging out. We had a bad experience on 2/21and 2/22 in the am at breakfast - the staff person kept loudly telling guests to close the lids of the warming bins, then the next day she came up to our table x2 asking if we needed anything but essentially telling us that we needed to move along. She was rude. On Monday morning 4/23 the staff at breakfast were helpful and nice.

Friends

10/10

Exceptional

25 Feb 2026

Laurie

Our room was clean, stocked and well kept. The fitness center was adequate and the breakfast was appreciated. My only complaint was the bed pillows were very used and need to be updated.

10/10

Exceptional

22 Feb 2026

David

Yes, the staff was courteous.

2/10

Poor

12 Feb 2026

Lisa

I booked the room using Hotels.com for a business partner of mine that was visiting our corporate office. It was a two night stay. Upon arrival, her room had a malfunctioning AC/heat unit and the temperature would not go below 83°. I understand mechanical issues happen, but it was disappointing that they couldn’t fix the issue or switch her room that night.
The next morning they offered her a different room… And when she was moved to the new room, her and her husband were greeted with a large pile of dog waist in the middle of the new room. Literally, a pile of dog crap in a hotel room that was supposedly cleaned.
Since the rooms had been prepaid through Hotels.com, the front desk, staff suggested that I call Hotels.com so they could request a refund. When the agent at Hotels.com contacted the property, she talked to two different people at the hotel, one being the manager, and they both declined the refund… And instead offered $20 in snack vouchers, and some Marriott points. I can’t imagine what type of conditions qualify for a refund… But I would hate to see what it takes to have that hotel really care enough about customer service to offer a refund… I guess feces on the floor isn’t a big deal to them.

Business

8/10

Excellent

08 Feb 2026

Angela

Clean room & staff was helpful with door issues. We had the 2 bedroom suite w/ 2 King beds & 2 bath accessible room. Only problem was the buzzing / humming sounds from the security room. Wewill be back in a few months for another visot to my grad student.

Leisure Family

6/10

Pleasant

05 Feb 2026

Deborah

The room had some issues. I notice the shower tiles had mold on them, that I wiped off...the floor molding in the shower area had mold on it and it looked like no one had ever cleaned behind the door. The shower head was a rain shower so you couldn't really adjust it that well. When I first turned it on, the water was spilling out the open area onto the floor and I had to get towels to mop it up. It was a very old place. When I came in the side door, there was a strong mold smell. The breakfasts were great each morning and the maintenance staff was quick to fix my tv that kept loosing a signal. The last two days it went out again and I didn't bother to contact them because they had been to my room three times by then.

Self

6/10

Pleasant

02 Feb 2026

Nancy

Check in was perfunctory and not too helpful. The property has several detached buildings. When I tried to get in the door I was advised by the staff to use, the electronic door didn’t open. I had to move tho e car 2x to find a door that worked. After a long walk to get to my room, I opened the door and found the heat roaring up to 78 degrees. I had to turn the a/c on to make the room habitable. The room was very basic and had scuffs on the walls. Not terrible but not very comfortable overall.

4/10

Poor

01 Feb 2026

Stephen

The staff was very accommodating. The ownership of that particular hotel clearly has tried to maintain the standards of a residence inn, however, the reality is that it is a very old and dated property and it shows.
In my room in particular, the stove top was cracked in half and they tried to glue it back together.

The faucet in the shower required an enormous amount of pressure to turn, and there was metal to metal scraping noise.

The sofa was old, tattered and sagged quite ridiculously.

The breakfast looked so un appetizing that I went to a restaurant for breakfast

The idea that this has an 8.8 rating on hotels.com makes me wonder if they weren't counting ratings from when it was built in the 90s.

I paid for two nights and left after one

Business

10/10

Exceptional

27 Jan 2026

Roger

The room was nice

Partner

10/10

Exceptional

25 Jan 2026

Nychol

Great room great stay

6/10

Pleasant

15 Jan 2026

Jason

The property and rooms are in need of updating and show their age. The bathroom and shower are inadequate to other properties, as are the bed and linens. There are better choices in the area.

Business Self

8/10

Excellent

12 Jan 2026

Jeffrey

room was clean. lobby area for the 100 building is worn, needs new carpeting and front door.

Leisure Self

8/10

Excellent

08 Jan 2026

Angela

Room was okay. Staff was very friendly.

Leisure Family

6/10

Pleasant

07 Jan 2026

Autumn

More options for breakfast would have been nice.

Friends_and_family Family

2/10

Poor

04 Jan 2026

Quontavis

My room was infested with bugs 🐛

Business

8/10

Excellent

04 Jan 2026

William

The room had a coffee maker, but lacked a coffee pot to brew the coffee. It has a nice TV, but it didn't have any cable channels or working APPs that could be used. So, the TV was more like a paper weight. Also there was definite human fluid stains on the couch that could pull out into a sleeper.

Partner

8/10

Excellent

01 Jan 2026

Richard

Perfect for our short trip to Jacksonville.

Partner

6/10

Pleasant

01 Jan 2026

Dana

Staff was kind and responsive. Rooms were not bad Older and showers did not have full doors so the floor was flooded with water every day.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

marty

Clean

Partner

8/10

Excellent

29 Dec 2025

Katrina

it was a close choice while visiting family. it was comfortable and employees were reachable and friendly

Friends_and_family Family

4/10

Poor

29 Dec 2025

Thomas

There was no kitchen, pre package breakfast sandwich and cold cereal

4/10

Poor

29 Dec 2025

Jorge

We got to hotel at 2pm. Our room was ready. But could not check in. MARRIOT wanted $25 to check in since it was not 3 pm It was an early check in. Ridiculous

Leisure Partner

8/10

Excellent

28 Dec 2025

Abdullah

It was great, though the layout was a little bit odd and the furniture was old.

Business Family

10/10

Exceptional

27 Dec 2025

James

Amenities, room was clean and staff was great.

Leisure Family

8/10

Excellent

24 Dec 2025

Donna

The room was very clean and the staff was very helpful

Self

10/10

Exceptional

19 Dec 2025

Michael

Just fine.

10/10

Exceptional

12 Dec 2025

Astrid

Spacious suite

Friends_and_family Friends

10/10

Exceptional

09 Dec 2025

Shauna

The two bedroom/two bath suite with kitchen was absolutely perfect and the staff was friendly and helpful.

Leisure Family

10/10

Exceptional

04 Dec 2025

Donna

Room was great and customer service was wonderful

Leisure Partner

8/10

Excellent

01 Dec 2025

Rebecca

Towels, povided daily and trash automatically removed daily

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Dennis

Old

Business Partner

10/10

Exceptional

25 Nov 2025

Pamela

This is my second stay. Each time I have enjoyed being there.

Business_and_leisure Family

10/10

Exceptional

19 Nov 2025

Daphne

The room was spotless and Blake was great. Will definitely stay here again.

Self

8/10

Excellent

02 Nov 2025

Leslie

It was decent

Leisure Family

4/10

Poor

21 Oct 2025

Speros

Usually residence inns are clean. This one not so much. Inside the room the kitchen was pretty dirty and the dishwasher broken. Oven pretty old and dirty. People used the court yard to smoke marijuana. If you travel with a dog this place is ok otherwise stay somewhere else.

Leisure Pet

10/10

Exceptional

12 Oct 2025

cindy

Wonderful

10/10

Exceptional

10 Oct 2025

Jan

No breakfast needed

Self

8/10

Excellent

06 Oct 2025

Julio

It was raining. Didn't get to enjoy. Very short on wash cloths and towels. Got tired of asking and waiting. Went to the store and purchase some

Leisure Partner

10/10

Exceptional

28 Sep 2025

William

Very nice and less than ten minutes from shops and food.

10/10

Exceptional

19 Sep 2025

Michelle

It feels like home. The rooms are complete with kitchens.

Business Family

10/10

Exceptional

18 Sep 2025

Sheree

I like the location/area; not far from restaurants, etc.

Leisure Family

10/10

Exceptional

17 Sep 2025

Phil

Spacious rooms

6/10

Pleasant

06 Sep 2025

Manjeet Kaur

Accomodation was average

Leisure Family

10/10

Exceptional

04 Sep 2025

Mykeia

Everything about this property was excellent

2/10

Poor

03 Sep 2025

Rachael

No sleep here

Right next to highway which was super loud and hard to sleep. People smoking right outside hotel all the time where we had to enter. Room smelled like fish or something cooked. Room had tons of lights that stayed on at night and made it hard to sleep and the blackout curtains are never blackout enough…what is the deal with hotels and their blackout curtains.

10/10

Exceptional

02 Sep 2025

Hunter

Quiet location near shopping and restaurants.

10/10

Exceptional

01 Sep 2025

Verified traveler

RELAXING stay!!

I was only there for one night, but the studio suite was BEAUTIFUL!! Lots of room, an almost full stocked kitchen(-ette), wonderful bathroom area, comfy bed. I'll be looking for this hotel when I stay in other cities.

Partner

10/10

Exceptional

01 Sep 2025

jason

Wish could have deaf friendliest in build alarms

Enjoy stay there very nice place

Self

10/10

Exceptional

31 Aug 2025

Trista

Rooms were clean and Samantha at the front desk was amazing!

Friends_and_family Family

6/10

Pleasant

27 Aug 2025

Girlie Evelyn

This is our second time to stay in this branch..The first time was great but last wknd was good..For both times, we have our chihuahua with us as they allow pets in the facility.We requested for ground floor room the very end accessible to the exit door but around 2 am , there were guest arriving and our dogs were startled and started barking, moreover once the dogs are barking , the guests that arrived whistled so the dog bark again then the guest whistled again..It’s like taunting. After that front desk called us and said we need to control our dogs..We requested the end room for easy access and also less people coming in and out and less bothersome to others..In all these years that we have stayed in a motel that are pet friendly, this was the first time we were reprimanded to control our dogs..If your hotel had problem with dogs barking when awaken by other guests then you should not allow dogs to begin with plus you should have let new guests know that there’s a dog in the end room ..There should have a designated rooms for guests with pets because it’s not fair for guests in front of our room to hear barking when they arrived.Why didn’t you put the new guests that arrived early in the morning at a different wing of the hotel? How exactly do you control the dog because at that very moment we cuddled them and reassured them that it’s okay but they are PETS. They bark when startled.Will never stay there again.

Business_and_leisure Pet

10/10

Exceptional

21 Aug 2025

Cordellia

Great place to start!

Business_and_leisure

10/10

Exceptional

16 Aug 2025

Virginia

Relaxing Stay

I had procedures at the Mayo Clinic on Thursday and Friday. The room was a much needed place to totally relax and rest. It was both comfortable and clean and spacious, too! We'll definitely stay here again next time.

Partner

10/10

Exceptional

15 Aug 2025

Amy

Rooms were very nice

Leisure Friends

4/10

Poor

10 Aug 2025

Alan

Charged me $500 for smoking when I don't smoke. Had a pot of tea on to boil and while waiting for it I fell asleep and the burning smell woke me up. When I got up realized automatically what happened the water evaporated and burnt the tea bags I called and they sent maintenance down to assist me in cleaning the smoke out of the room but to charge me $500 and to tell me smell like cigarettes in the room when they knew what it was is ridu

Business

8/10

Excellent

09 Aug 2025

Katrina

My family and I stayed at the Residence Inn by Marriott and the location was great. The staff was very friendly and welcoming when we arrived and throughout our stay. My kids enjoyed the pool and the continental breakfast was good as well.

Leisure Family

6/10

Pleasant

09 Aug 2025

Nicolas

This hotel needs a good cleaning

Business Family_with_children

10/10

Exceptional

03 Aug 2025

Alejandro

Overall good hotel!

Leisure Partner

8/10

Excellent

03 Aug 2025

Laura

Decent location, clean but a few annoyances

Pros: Good location, really close to a big shopping center with lots of dining and shopping
Only 10 min from Mayo Clinic
Good price for the rooms
Clean and nice that that the rooms have small kitchenettes

Cons: $5 a day for parking, give me a break, it’s not like this place is in such a premium location that it warrants charging for parking
Also the ice machine was broken the entire week we were here and I was told to just go buy my own ice, not a huge deal but kind of annoying, breakfast was subpar

Partner

8/10

Excellent

02 Aug 2025

Dion

Room size

Leisure Family

10/10

Exceptional

27 Jul 2025

Harold

Great 48 Hour Getaway

The location was great, peaceful and quiet, my wife and I got some needed rest

Partner

8/10

Excellent

25 Jul 2025

Charles

Had a surprise parking fee!

Was surprised to have to pay an additional $5 to park. Seems like an add on that was unnecessary.

Business

10/10

Exceptional

22 Jul 2025

Tracie

Only thing i didn't like was not only are u paying for a room u also pay for parking

Business Family

8/10

Excellent

21 Jul 2025

Cynthia

An alright stay, Nothing to Praise

The stay was good. Staff nice. As much as I paid for 2 nights and 3 days, I got the room they had left that was the size I requested, although I had booked way ahead of time. I don’t like accessible rooms, I didn’t pay for an accessible room but that’s all they so called had left. And I paid for my room. They hold $50 per night in incidental fees. You pay $5 a night for parking. Comfy and but I won’t book here again in fear I’ll get a room I don’t want. The only part of breakfast that was good was the eggs and bacon and coffee. I didn’t see any toast options the 3 days there.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

stephanie

Comfortable but having children jumping and running all over the room above our room all 4 nights was torture and lost sleep noise till 1am every night. Only called front desk once to complain then gave up

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Kim

Great room!!

10/10

Exceptional

13 Jul 2025

Ana

El hotel es excelente limpio, excelente ubicación el personal muy amable, el desayuno muy bueno y variado caliente y con muy buena presentación. Recomendado

10/10

Exceptional

13 Jul 2025

Arthur

Great place for large families.

10/10

Exceptional

11 Jul 2025

Kimberly

Everything is nice

10/10

Exceptional

11 Jul 2025

Marie

Love !!! Will be back

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Pana

Best location, services good. Great free breakfasts.

Leisure Family

8/10

Excellent

02 Jul 2025

Lisa

They never mentioned a $5.00 parking fee… which is ridiculous as this place has plenty of property for parking.

Business Partner

10/10

Exceptional

29 Jun 2025

Amber

Great convenient location

Leisure Family_with_children

8/10

Excellent

29 Jun 2025

Ashley

It was a lovely, cozy room for the price.

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Karla

Simply amazing!!

Business Partner

10/10

Exceptional

24 Jun 2025

Khatijah

Staff was friendly, helpful and polite

Leisure Family

8/10

Excellent

24 Jun 2025

Nicole

Did not know that we had a kitchen till in the room. Convenient but not used. Did not know of the pay for parking. Check in times should not be so late and checkout so early. Not even paying for a full day of stay.

Leisure Family

6/10

Pleasant

22 Jun 2025

Robert

Great staff at front desk. Housekeeping is not detailed oriented

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Mark

Room was clean and well equipped. Staff was very friendly and helpful.

10/10

Exceptional

16 Jun 2025

Samuel

Everything I love about Marriott, I was not disappointed, nice area, clean, great staff very helpful and kind. As always, it's like being home away from home.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Alexis

Our day was very comfortable and we were able to be by everything

Partner

10/10

Exceptional

15 Jun 2025

Theresa

Great property