Embassy Suites by Hilton Jacksonville Baymeadows

United States , Jacksonville Area - FL
JACKSONVILLE, 9300 Baymeadows Road
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100 reviews shown

2/10

Poor

25 May 2026

Whitney

I can overlook a certain amount of upgrades not being done, but our room literally smelled aweful. It was the worst every time the air clicked on. The room was mostly clean otherwise. The breakfast was a negative, too. The omlet line was long being a holiday weekend...wish we would have waited anyways because the other food was not good...we were there within the last hour of breakfast, so likely it had just sat out a long time. Still disappointing though. The pool seemed nice, but was closed. I will say that all of the personel we spoke with were very helpful and pleasant though.

Family_with_children

6/10

Pleasant

24 May 2026

Angelia

We have been staying at the Embassy suites in Baymeadows, since 2004. The cleanliness changed and the smell of the rooms is not good either. Breakfast would be much better if they kept the area clean and kept the food stocked.

Friends_and_family Family

4/10

Poor

23 May 2026

David

The couch in our room was all ripped up. The outlets in the bedroom had to be fixed to work when we arrived. This hotel really went downhill

Family

6/10

Pleasant

20 May 2026

Mark

Carpet in room torn, couch cushions torn, had an older building smell in hallway and room, breakfast and coffee were not ready on time, might stay again but it would have to be a much lower price

10/10

Exceptional

20 May 2026

Clint

Clean room, convenient to Mayo

Partner

10/10

Exceptional

18 May 2026

Harold

Darius was very helpful and friendly

Partner

10/10

Exceptional

17 May 2026

Brooke

We always enjoy your stay at this hotel. The breakfast is AMAZING!

4/10

Poor

17 May 2026

Cecilia

The room : The dead bolt didn’t work, the air vent was completely covered in dust and it smells very musky . Several of our team with us had issues as well , I would not stay here again .

Family_with_children

8/10

Excellent

16 May 2026

Michael

Room was really nice and comfortable, very clean.

10/10

Exceptional

12 May 2026

Clarence

great stay
grits were bad

Partner

10/10

Exceptional

10 May 2026

Jonas

Great food and drinks 😋

Partner

10/10

Exceptional

09 May 2026

Lawanda

Very nice

Family_with_children

10/10

Exceptional

08 May 2026

Rebekah

Joseph a gentleman that was working the breakfast area and bussing was an absolute delight while he worked.

Family

10/10

Exceptional

08 May 2026

Shantaul

Breakfast was fresh fo the two days I was there

10/10

Exceptional

06 May 2026

Clarence

grits needed help

10/10

Exceptional

06 May 2026

Jennifer

We really had a very nice stay. It was only one night. Breakfast was excellent thanks to the custom omelets. Beds were comfortable.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Effie

Includes a variety of breakfast options and free drinks when checking in.

Partner

10/10

Exceptional

05 May 2026

Alexander

The breakfast was regular hotel breakfast. The pool was gorgeous and had a hot tub. You are located off a main road full of restaurants and fast food. The staff are friendly and the space was very well clean.

Family_with_children

10/10

Exceptional

03 May 2026

Kristie

The room was clean. The staff were very friendly. I loved the “no kids in the pool area after 10pm” rule! It was great to get an hour with only adults in the pool! Will definitely stay again!

Partner

10/10

Exceptional

01 May 2026

Celia

Everything was great. The cook for the omelets was so funny and kind, they were delicious.

Partner

4/10

Poor

29 Apr 2026

Jasmine

The fridge did not work. The door would not lock.

Self

10/10

Exceptional

28 Apr 2026

Savannah

The stay was nice.

6/10

Pleasant

26 Apr 2026

Dawn

Breakfasts were great. The whole property felt like it needed updating. I had an iron that dint work. When I asked for another they brought one right away and it was old and in its last leg. Everything was kind of like that.
While staff was great.

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Vivian

Breakfast was cold. Swimming pool area not taken care of.
I have stayed here before, it used to be amazing.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

nichole

We loved everything about our stay. The bed was extremely comfortable, and the amenities were great as well. Breakfast was the best. One of the best omelet's I have ever had.

Partner

10/10

Exceptional

26 Apr 2026

Lashonna

Hotel exceeded my expectations. Definitely my go to spot now when I visit Jacksonville.

Self

4/10

Poor

23 Apr 2026

Morgan

We usually love staying at Embassy suites however this location significantly let us down. Staff were not very helpful and check in process/reception took a very long time. Atmosphere was much more chaotic than we are used to with non-stop noise coming in through the walls into the room.

Partner

10/10

Exceptional

21 Apr 2026

Ella

Excellent⭐️⭐️⭐️⭐️⭐️

10/10

Exceptional

19 Apr 2026

Joseph

The room is nice and roomy.Cleaning need some work.

Partner

10/10

Exceptional

13 Apr 2026

Paquina

Yes one of the best breakfast ever, room was very clean and staff was very helpful and professional especially the guy at the front desk.

Family_with_children

4/10

Poor

13 Apr 2026

Richard

Breakfast was great, made to order omelets. We were supposed to have a room with an atrium balcony, but it has no rooms with atrium balconies, none. Outside balconies only. The first room they put us in had no balcony, had to move us

Partner

10/10

Exceptional

12 Apr 2026

Terrance

Breakfast was great indoor pool also

10/10

Exceptional

10 Apr 2026

Jordhal

Staff was pleasant and hotel was clean

Family_with_children

8/10

Excellent

09 Apr 2026

Maurice

The restaurant is good the inside pool is heated everything was fine

8/10

Excellent

07 Apr 2026

Bonita

Property had nice open atrium, good food in restaurant and slow elevators. Rooms were clean, large and with table for dining, microwave and sink (Kitchenette)

Self

4/10

Poor

07 Apr 2026

Katie

I put 4 stars for the staff, however we only had any interaction with one employee and he was pleasant. As for everything else, if only I could choose negative 5 stars, then it would be more accurate regarding this property. I’m going to say this, it would have to be FRESH after a FULL renovation and a FREE stay for me to ever book here again. There is absolutely no reason why any property should be this filthy. Poor management is the only thing that could explain this ridiculous mess. Anyway, enjoy the pictures. This is probably the last room I book on Expedia. I’m tired of being robbed because of their AI generated photos making the property actually look decent when it’s truly very run down.

Family_with_children

10/10

Exceptional

06 Apr 2026

Kristen

I think everything was great and close to a lot of things. I just didn’t like the $100 misc charge it was not explained at all or deposit.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Dulce

Staff

10/10

Exceptional

05 Apr 2026

Chrishonda

No complaints except the pool they need to include pool times for teenagers.. it was so many little ones the teens couldn’t enjoy themselves

10/10

Exceptional

01 Apr 2026

Edo

Breakfast is great!

Family_with_children

10/10

Exceptional

29 Mar 2026

Donovan

Food, was hot and Fresh. Staff was quick with the cleaning despite having a busy Breakfast area.

8/10

Excellent

28 Mar 2026

Charles

room was clean and staff was friendly

Friends_and_family Friends

6/10

Pleasant

27 Mar 2026

Frances

Breakfast was very good, room needed a refresher as the wallpaper was coming off. Pool was dirty

10/10

Exceptional

27 Mar 2026

Bianca

Room was big enough for 6 people. Breakfast was fresh hot and delicious. Staff was Nice and friendly

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Celene

Everything was perfect

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Guy

Nice hotel

Self

8/10

Excellent

26 Mar 2026

Guy

Very nice hotel.

Partner

10/10

Exceptional

25 Mar 2026

Victoria

Amazing facility… The rooms and facilities was clean. The breakfast 10/10. Pool 100/10.. Bar 10/10

Family_with_children

10/10

Exceptional

23 Mar 2026

Shatonna

Yes, amazing.

8/10

Excellent

23 Mar 2026

Jessica

Rooms were clean. Nice quiet area.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Parker

Great location, clean room, very well maintained hotel

Family_with_children

2/10

Poor

23 Mar 2026

Yaritza

The front desk staff was very friendly upon check-in. However, once we got to our rooms, I inspected the beds and discovered dried bloodstains that had penetrated all the way to the mattress. I immediately went to the front desk and the manager apologized and granted my request to check out and be refunded. I honestly was so disgusted I didnt want myself or my family staying there.

Family_with_children

10/10

Exceptional

22 Mar 2026

LaShanda

This is my go to hotel for a quick getaway. Love Embassy Suites..

8/10

Excellent

21 Mar 2026

Antonio

The hotel is very nice, the staff is absolutely wonderful. We loved the kitchen staff the most.. Ms Mattie and Mr Joseph B were so kind. The chefs making those delicious omelets were friendly and great as well. We will be back. The only issue we had was our first room wasn't cleaned when we arrived so they put us in another no issues.

Partner

10/10

Exceptional

21 Mar 2026

Brody

Goo

10/10

Exceptional

20 Mar 2026

Juan

Amazing breakfast, great location!

Family_with_children

2/10

Poor

20 Mar 2026

Regi

The hotel needs major upgrades which can be smelled throughout the hotel. The rooms were icky to the point we felt sick and that was probably due to l of the water (mold and mildew). There were water stains everywhere (pics were taken), but I forgot to get them as they were even on the lamp shades. The tub was disgusting, had rust or some black stuff coming from the drain. The balcony door was rotted, the staff was meh and Lawrence during checkout lacked any type of customer friendliness. This felt closer to what I imagined a motel would be like and the should be categorized as a 1 star hotel.

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

PAUL

The gym lacked a versatile universal gym. I wasn't able to do my normal workout. Elliptical was fine.

Partner

4/10

Poor

13 Mar 2026

Amy

Have stayed here twice and I dont think I will ever come back. There is always something wrong with the elevators, the kickbacks are usually just chips and salsa and not everybody can have tomato. And always loud.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Norma

Front desk check in very helpful and quick. Clean/fresh room.

10/10

Exceptional

02 Mar 2026

lyniesha k

Clean great!!

Family

2/10

Poor

01 Mar 2026

RUTH

Broken lamp and bed. Dirty linens room was nit cleaned

4/10

Poor

01 Mar 2026

Macedonia

Our check-in process was rather hectic. I called to check in over the phone and notify the front desk we would be arriving late. Guest services pulled my reservations and said they have notated that and we will be all set. Once we arrived we were informed that the attendant failed to check us in and secure our room and cards. We waited close to 45 min while the desk clerk had staff physically check which rooms were empty from a printout due to the system not being accessible before we could check in a room. The room we were provided was not the originally selected and paid for. I do want to thank the gentleman as he tried his best to work with us. The young lady who was there Milany or similar to that I believe was the one who failed to follow through with checking us in and left him to hang while she walked away and ignored the situation, offered no help or assistance.
The hospitality staff were awesome and accommodating. They were always cheerful and offered assistance. Embassy has and will always be my go to when traveling. Check-in always sets the tone for the stay. This could have been a major failure with loyal patrons who planned in advance, paid for the room a week in advance and confirmed before traveling. Please do better.

4/10

Poor

26 Feb 2026

Scott

Reserved a balcony and atrium room. The room had neither and simple said they had no empty rooms. What is the point of a prepaid reservation in advance then?

6/10

Pleasant

23 Feb 2026

Emily

Staff was curtius

10/10

Exceptional

23 Feb 2026

James

Everything about my stay was excellent, plus that breakfast was fire‼️

10/10

Exceptional

22 Feb 2026

Craig

Yes great room and very clean.

Partner

8/10

Excellent

16 Feb 2026

Sarah

Amazing decor.

6/10

Pleasant

14 Feb 2026

TERRI

They charge random fees!!

10/10

Exceptional

13 Feb 2026

Orlando

Excellent

Leisure Family

8/10

Excellent

13 Feb 2026

Bruce

Staff was great along with the breakfast. Didn’t like the street noise in the front rooms

10/10

Exceptional

08 Feb 2026

Tony

Excellent place to stay while in town for NIN🤘

Friends_and_family Friends

8/10

Excellent

07 Feb 2026

Amber

Staff was great and room was clean, (but the shower ceiling looked like it is need of repair).
Good food at breakfast. Only real negative thing was that the room next to us were smoking marijuana so much that you couldn’t step out into the hallway without getting a secondhand high. I was there with my daughters and didn’t appreciate being in a non-smoking area and having to deal with that.

Leisure Family_with_children

4/10

Poor

06 Feb 2026

Julio Angel

The hot tub ain’t work n I had roaches

10/10

Exceptional

06 Feb 2026

Richard

Great rooms and great service.

8/10

Excellent

06 Feb 2026

Linda

Our room was very clean and the staff was helpful and courteous. The breakfast was also good.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Jamie

Beautiful hotel beautiful room

Leisure Family

10/10

Exceptional

02 Feb 2026

Elizabeth

No issues

6/10

Pleasant

02 Feb 2026

Nicole

Beds were uncomfortable.

6/10

Pleasant

31 Jan 2026

Steven

They removed the tray of free “Happy hour” snacks right as we were literally walking up with our plates (exactly @ 7:30 to the minute). The staff person said “sorry I have to take this away”. We would have been there in plenty of time if there wasn’t a long line @ check in desk.
Pooper service!

Friends_and_family Friends

6/10

Pleasant

29 Jan 2026

Henry

This hotel used to be top of the line, but unfortunately, at this present time it is not. It’s not near as well kept as in the past. The hallways are not vacuumed on a regular basis my room had furniture they looked like it was 30 years old and patched up as much as it could be the air flow in the suites was not balanced. There is no coffee in the lobby excepted breakfast. It just needs attention like it used to have and upkeep.

Business_and_leisure

10/10

Exceptional

27 Jan 2026

David E

Great!!! We Loved the Stay!

10/10

Exceptional

26 Jan 2026

Mekhriddin

Excellent

Leisure Family

8/10

Excellent

26 Jan 2026

Holee

Clean room, just need more help up front.

Business_and_leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Ryan

Perfect

8/10

Excellent

22 Jan 2026

Michael

Good

10/10

Exceptional

17 Jan 2026

Robin

Great room and location and breakfast

Partner

8/10

Excellent

16 Jan 2026

thomas

Room was ok. Staff was friendly

Leisure Family

8/10

Excellent

11 Jan 2026

Joy

The staff was excellent and very accommodating. The daily breakfast was excellent with multiple choices and the made-to-order omelet station was worth waiting in line for. Our room was great, and clean, very comfortable mattresses on the queen sized beds. The onl

10/10

Exceptional

10 Jan 2026

Jeffrey r

Very nice hotel will stay there again

Leisure Partner

10/10

Exceptional

10 Jan 2026

Terrance

Everything was great

Leisure Family

10/10

Exceptional

09 Jan 2026

Nicholas

Always enjoy my stay

10/10

Exceptional

09 Jan 2026

Lisa

Yes

Leisure Family

10/10

Exceptional

07 Jan 2026

Melissa

I loved that the rooms had a living area separate from the bedroom which gave my family of 4 room to spread out. The breakfast is wonderful with freshly made omelets. Be sure to go early!

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Gina

the chef making the omelets was extremely fast and very pleasant attitude! The rest of the breakfast was satisfactory but lacking in variety. The only negative about the breakfast was the coffee. I wasn't able to drink any because the didn't have any cream at all. That is a staple for coffee. I was there for 4 nights and never once had a cup of coffee. The free cocktails is a fantastic perk! The bar staff went above and beyond with service! We plan to stay again at Embassy Suites! The hotel points are another bonus to help with the cost of traveling. Thank you Embassy Suites for a most memorable stay with our family!

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Shannon

The bathroom had hair on the tissue box and dust in the corners where it hadn't been cleaned. The air condition didn't work very well, it felt more like a fan. The room was spacious and breakfast was good.

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

CARLOS

Todo Excelente

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Jess

Liked this hotel a lot! The managers reception was a lovely touch when we arrived as well.