Extended Stay America Jacksonville Baymeadows

United States , Jacksonville Area - FL
JACKSONVILLE, 8300 Western Way
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100 reviews shown

2/10

Poor

26 May 2026

Yuliana

Todo el servicio en general pesimo

Self

8/10

Excellent

22 Apr 2026

Michael

The staff were friendly. The room was very spacious but in need to an update.
Good value for money

8/10

Excellent

20 Apr 2026

Zaivyon

It took a while to check in. The service was slow but other than that my stay was good.

Partner

2/10

Poor

19 Apr 2026

quamesha

The property needs more attention to detail when it comes to the cleanliness. There were stains in the carpet in the hallway leading up to the room. The front desk attendant wasn’t so friendly and seemed like she was very rushy. The bathroom had toothpaste stains on the mirror. The showerhead need to be cleaned the toilet and the floor needed to be mopped. The sheets in the bags were clean. They also didn’t have any rags or hand towels in the bathroom. After I tried to request to get some apparently it was too late at night and they don’t have anyone working at the front desk after hours so anytime after 10 PM, you’re basically screwed. I even tried to call in the morning and their front desk attendance doesn’t arrive until 10 AM so imagine trying to rush to leave to catch a flight and I had to go and buy my own hand rags and washcloths to take a bath. They also do not have any complementary items to wash your hands or anything with so if you come there, you need to bring everything that you would need to take a bath and wash your hands or dishes with.

2/10

Poor

17 Mar 2026

Jenny

When we entered our first-floor level room the window was wide open and the air conditioner was on. There was no seating except two bar type stools at the counter. The kitchen was not furnished with anything at all. No coffee maker no hair dryer. There was a cabinet door missing. The room was tiny and you barely had room to walk. The bathroom was bare minimum useable. We have had previous stays at Extended Stay that was pleasant but not this time. Also the TV remote did not work, and we asked for batteries for the remote. We had to ask for washcloths. When I told them the window was wide open she said someone must have wanted fresh air. My response someone wanted to let others in for free. We managed to get the bar lock back in place on the window to feel safe. We were going to ask for compensation for poor conditions but the front desk has a sliding barrior and no one was to be found anywhere. People had stuck their keys in the side of the sliding wall! We were only there one night thank goodness.

6/10

Pleasant

14 Mar 2026

Carlos

No me han regresado aún el dinero del depósito y luego de las 10 de la noche nadie más atiende en la recepción y mucho escándalo en las habitación y olor a marihuana asombrosamente demasiado olor necesito que me regresen mi depósito de 100 dólares de una ves por todas!!

Friends

2/10

Poor

13 Mar 2026

Brian

Kitchen had a stove but no pots, pans, or utensils. Had to buy my own. No shower curtain, no miŕrors, smoke detector had bag over it. You can smell wèed before you get to front door. If you need fresh linens, they charge you for them. Save your money. Do not ever come here. I DO NOT FEEL SAFE HERE!!!

Self

2/10

Poor

10 Mar 2026

Nicole

Horrible experience. I’ve never been stranded by hotel reservation that was already paid for. I arrived at 1:30am and they had all the doors locked, with no one at the front desk available to check me in. There was a phone to call someone for after hours, I spoke to a human being whom apologized for not being able to check me in. Imagine the horror of driving around at that time trying to find an alternate accommodation, and all hotels were full. I’ve never experienced this, and hope no one ever has to either.

2/10

Poor

03 Feb 2026

Trent

It allowed me to make a reservation the night of after ten pm when the staff was not there for check in. I found somebody there who was able to check me in but told me there was an additional one hundred dollars for third party booking and I needed to have the physical copy of the card I used which I don’t have a physical copy. It is the coldest day of the year and the coldest this Floridian has ever experienced in Florida. Last time I felt weather this cold was at least a year ago but in a different state and I had somewhere to stay. Before that I was in snowy Lake Tahoe. My friend sent me money to help me with this so they basically screwed him over too. I found another place though. I feel like this lady was bs-ing me.

Business Self

10/10

Exceptional

14 Jan 2026

Shawna

Excellent

Business_and_leisure Partner

10/10

Exceptional

10 Jan 2026

Shawna

Perfe t

6/10

Pleasant

09 Jan 2026

Robert

The room was just OK, it needed some repairs in the bathroom. The hallway carpet was not vacuumed during my seven-day stay. The next-door neighbors smoked marijuana daily, and it seeped through the bathroom vent very strongly. The lady who checked me in named Charmaine, was absolutely spot on with customer service skills. Rosie at the front desk was never helpful. I stayed on site for seven days, and the process is to ask for new towels and bedding. Every time I asked for new towels, Rosie stated, "we don't have any, it's the beginning of the month," as if that is supposed to mean something to a guest. I finally asked, "Don't ya'll plan for this every month?" She just looked at me LOL. On my last night (1/8/26), I finally got fresh towels from a lady (who I failed to get her name) with a great personality and presence! Maybe Charmaine trained her.

Business Self

6/10

Pleasant

29 Dec 2025

Graciela

Upon arrival lady was super nice and helpful! Hotel was ok.

Leisure Family

2/10

Poor

28 Dec 2025

Donna

There was no one at the front desk (the metal door was closed and locked) and I could not get my room. I called to get assistance, I was put on hold for 20 minutes and then disconnected…after waiting for 20-25 minutes for someone to show up at the property. All of this was AFTER I had called earlier in the day to let them know that I would be a late arrival (after the Gator Bowl).
You should reconsider listing this property on your website.

Partner

6/10

Pleasant

27 Dec 2025

Will

The only thing appealing is the rate. The staff ignored multiple phone calls and most of the time is nowhere to be found.

I called the front desk while waiting in line to check in and the girl behind the desk ignored my call while chatting and laughing with some guest. Another employee meanwhile just stood behind the counter around and did nothing.

The entire place was also dirty and smelled bad.

Business_and_leisure Self

4/10

Poor

27 Dec 2025

Valerie

Stopped for the night on our drive to Florida. Late night check in wasn’t ideal and took a fair amount of time. Upon arriving in the room we noticed sticky fluids on some of the dressers, a toilet that wasn’t cleaned and had left over fecal matter in the bowl. There was gum on the bathroom floor. The room in general looked very worn. The sheets were clean me we crashed for 6 hours then got out. Location to highway was why we chose it but I’d look for another place if you need to stop.

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Tracy

Staff was not welcoming. Lots of wandering people around the area. Room was fine. Could only get 1 key they wanted double ID for the other.

Leisure Partner

4/10

Poor

14 Dec 2025

Katrina

First room smelled like cigarettes and had to get another one which was a little better than the first one. Toilet wouldn't flush right and kept backing up. Went to check out and no attendant was on duty. The front desk was covered by a metal door. No drop off box for room keys. I will not book this one again.

Friends_and_family Family

2/10

Poor

13 Dec 2025

Jenecia

The kitchen had roaches the tub was dirty and it smelled like onions and the other room they first gave was the light in the bathroom didn’t work and it was just dirty

Partner

10/10

Exceptional

08 Nov 2025

Kathryn

Nice air conditioning, Hot water and it got hit quickly! Kitchen was clean but no utensils (we didn’t need or request any). Staff was very polite and friendly. Building is a bit older but kept up well. We stayed here a few months ago because we like the Deermeadows area.

Leisure Family_with_children

4/10

Poor

30 Oct 2025

Albert

Arrived around 9:30 was told i had to put a $100 deposit on the room after we paid everything on the app. Then we had to wait 5hrs before we got our money back to go somewhere else

10/10

Exceptional

13 Oct 2025

Johnny

Friendly and helpful staff members.

Leisure Self

10/10

Exceptional

09 Oct 2025

tyler

It was a great quiet unique property very very very professional

Business_and_leisure Self

2/10

Poor

03 Oct 2025

Kayla

THE HOSTESS WOULD NOT CHECK ME IN! It’s a crack hotel and reaked of smoke!

Business

2/10

Poor

10 Sep 2025

Lou

Very dirty facility. Tub was filthy. The first room they gave us was not even made up. No sheets on bed. Used glove in bathroom sink. Switched us to another room. But, it was not good. Guess you get what you pay for!

Leisure Partner

6/10

Pleasant

01 Sep 2025

Sandra M

Needs a lot of renovation, especially the bathroom

Friends_and_family Family

6/10

Pleasant

21 Aug 2025

Devin

Bathroom had smoke stains on countertop

Leisure Self

6/10

Pleasant

14 Aug 2025

Elizabeth

Door was hard to open. Good thing my strong husband was with me otherwise I would have had to get a new room. I could not open the door without him. He has to throw his shoulder into it Everytime. Has to ask for toilet paper.

Friends_and_family Family

2/10

Poor

08 Aug 2025

Chad

Will never book there again

2/10

Poor

12 Jul 2025

Charlene

Did not stay at this hotel. Reserved it by accident after 6 pm, so could not formally request refund since it was after 6 pm. Asked about refund, none was given.

Family

4/10

Poor

27 Jun 2025

Summer

Heads up you will have to pay an additional $100 deposit upon arrival. Rooms are dirty. Staff are rude. Stay somewhere else! I posted pictures on my google review if you want to go see.

Leisure Self

6/10

Pleasant

09 Jun 2025

Kathryn

No towels, added fees if you use a third party (we used Orbitz so it was a $100 deposit) room had some damage but we reported it on our arrival. Staff was very kind and tried to clean some towels for us that took a few hours. Overall I’d rate this hotel a 3/5 but it was nice having a kitchen (you have a $40 fee if you need cooking utensils and pots/pan. I didn’t like the unexpected fees but hotel was still worth the money.

Leisure Partner

2/10

Poor

08 Jun 2025

Mohamad

Horrible Room No AC no bathroom tissues. No roll.
The room smells bad. The pillows are in bad shape.
The soap and the shampoo are bad.
The worst experience ever had.
I’ll never come back

Leisure Self

6/10

Pleasant

08 Jun 2025

Bruce

Value for the money

Basic extended stay hotel at the low end of the market. A little tired but basically functional kitchen.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Shamieka

It was comfortable and great

4/10

Poor

31 May 2025

Terry

The moment I walked in the lobby it smelled liked straight weed. One of the staff members had her family members or friends outside chilling with her the entire time I stayed there. When I opened the door to our room it stunk so bad I wanted to throw up. Most of the outlets did not work as well. The air barely worked too it did not feel like 70 degrees. Never staying at a extended stay again. Yes it was cheaper but not worth it. Every morning we woke up congested and I feel like it was because of the air filter not being clean.

Leisure Family_with_children

2/10

Poor

25 May 2025

Jenny

Horrible

It was horrible the toilet it was broke for a whole night we were there and nobody would fix it or bring us a plunger or try to do anything and he AC went work properly it was really hot and miserable and muggy in the room and the front desk was horrible the customer service was nothing but nasty I will never ever rent from that extended stay again I'm kind of scared to go to the other ones because of how this one was I do not recommend by any means

Partner

2/10

Poor

20 May 2025

Leonel

Sketchy Roach Motel!

I NEVER STAYED AT THAT PLACE!

I arrived to that roach motel on a very rainy day / night, traveling all the way from Naples, FL. I was thrown out from that place by the nasty Indian woman at the front desk. She did not even had my room ready and threatened to call the police on me because according to her: "I was nasty and trespassing the place." I was a guess, I paid for that room at the roach motel in Hotels.com's website!

That Extended Stay America Select Suites is actually a Welfare Hotel. The people that stay there are sketchy and the place is old, loud, dingy, dirty, and smelly! Don't believe the beautiful pictures they post online.

I ended booking a room at another hotel. Extended Stay America Select Suites stole my money even though that nasty Indian woman told me "there was nothing to refund because I never signed anything." The cowards at Hotels.com did not get me a refund, even after they "escalated it."

I am now contesting that money with my Credit Card.

Self

10/10

Exceptional

16 May 2025

Amanda

Great stay

It was great hosts were great! Very clean and safe.

Business Self

10/10

Exceptional

13 May 2025

Penny

I wish I had gotten the woman at the front desks name because she was so kind! Very patient, one of the nicest check in experiences I’ve had. Hotel has suite style rooms which was great for us, showers have very hot water and good water pressure. Very good budget hotel for the area

Leisure Partner

10/10

Exceptional

08 May 2025

Elisabeth

Not too

My stay here was actually pretty pleasant. They had kitchens but you had to rent pots and pans for $40 smh I had to go to Walmart.

Business Family

4/10

Poor

06 May 2025

Mike

Dirty, lights didn't work

2/10

Poor

07 Apr 2025

Zandaleia

This was the worst experience l've ever experienced with a hotel booking!
The first room we were given was filthy and funky!! The bath tub and toilet was peeling horribly and the knobs and shower head was rusted! I asked for another room, when we arrived at the second room THE DOOR WAS ALREADY OPEN WHEN WE GOT THERE!! The hostess would not change the room again but instead she went to observe the room for herself coming back saying
"it's nothing wrong with that room and nobody is in there, I don't know why that door would be open but the room is fine." That was the most uncomfortable night my family has ever endured out of town! We slept with chairs to the door not knowing if someone would come back trying to get in or not! With all of the no smoking signs it smelled like straight cigarettes burning!! The people were so loud it sounded like as if they had their doors wide open! It was horrible and scary!

Leisure Family_with_children

2/10

Poor

13 Mar 2025

Kathryn

Not good

Nobody was there to let us in. Tge lobby entrance smelled like a hot box.

Friends_and_family Family

2/10

Poor

11 Mar 2025

Arturo

Urine smell at the entrance of the room. No one at the front desk upon checkout at 0800.

2/10

Poor

08 Mar 2025

Chardea

I immediately checked out. The room had a smell that made me sick to my stomach

Self

8/10

Excellent

03 Mar 2025

Michelle

Some things need a little work and pests control. But otherwise a good property.

Business_and_leisure

2/10

Poor

18 Feb 2025

Michael

Blood on bed left and found another room

Self

2/10

Poor

16 Feb 2025

Verified traveler

Worse experience ever

I booked a room and when I showed up to the hotel and I was told they are sold out and don’t have a room available for me. I still have not received a refund.

2/10

Poor

16 Feb 2025

Derek

This hotel is an absolute dump amd needs to be shut down or majorly worked on.
Filthy and incredibly smelly.
Rooms are moldy and smell like urine and weed. Not cleaned properly and falling apart.

Leisure Family_with_children

2/10

Poor

16 Feb 2025

Zach

First room was completely under construction, next room was full of mold and mildew and had all the cabinets open like someone ransacked the place. Looked to be dried blood in the bathtub

Leisure Friends

2/10

Poor

08 Feb 2025

Robert

Waited almost 40 minutes for someone to check me in. Supposed to be smoke free, room smelled like smoke

Business_and_leisure Self

2/10

Poor

08 Dec 2024

Aaron

A real nasty place. Two dogs near fought in the lobby during check in. Looked n smelt like a low income housing facility. Slept with the chair against the door and both pistols by the bed.

Business Self

2/10

Poor

02 Dec 2024

Jennie

Did not like anything about this property! I will be writing corporate and let them know how miserable this place is !

Leisure Self

2/10

Poor

08 Nov 2024

DWAN

There were no rooms available even with me having a reservation 2 weeks prior before coming. They still tried to charge my card twice and I NEVER stayed there.

6/10

Pleasant

29 Oct 2024

Robert

Only one person to run the place. Desk was frequently unattended. No coffee in room or lobby. Room smelled and I got attacked by a flea. Bathroom needed repair and caulking. Area was of questionable character.

Business Partner

10/10

Exceptional

20 Oct 2024

Jig

Great

10/10

Exceptional

15 Oct 2024

Samarie

Todo fue excelente

Leisure Partner

10/10

Exceptional

13 Oct 2024

BROOKE M

It was great

8/10

Excellent

29 Sep 2024

Christina

Staff at check in was extremely nice and helpful, especially since there had just been a hurricane. There was a small problem that housekeeping forgot to leave pillowcases and towels, but that was immediately resolved by the staff. Given the stress of the weather and increased guests, I would say that was small in the grand scheme of the situation. Thank you for a great night sleep, electricity, and a hot shower. The beds are great!

Leisure Family

2/10

Poor

15 Sep 2024

OLIVER

I liked NOTHING and there was NOTHING UNIQUE about the place

Self

4/10

Poor

01 Aug 2024

Verified traveler

Smelled pretty bad. The listing said it included grab and go breakfast which apparently means a nutri grain bar only. No coffee maker in the room or lobby.
I paid the same price for a room the night before at a different hotel that was nicer, cleaner, 24 hour coffee, full breakfast, bigger rooms and didn’t smell.
Either get better, or charge less.

Friends_and_family Family

4/10

Poor

01 Aug 2024

carlos

The whole looks form the 70’s needs renovation and it didn’t look safe

2/10

Poor

08 Jul 2024

Marco

Dirty room, pillows on the floor. Requested a second room. The second room was a mess also. Left the hotel to go to another hotel

Self

8/10

Excellent

06 Jul 2024

donald

Residents smoking near the entrance

Business_and_leisure Self

10/10

Exceptional

03 Jul 2024

Yamira

Good

Business Partner

2/10

Poor

01 Jul 2024

Nick

Not impressed!

Worst experience is when they tell you there is breakfast but only have muffins and coffee. hot water wasn’t working. How do u call this a free breakfast on hotel amenities with only few muffins? Also the bathtub has an excessive rust. Refrigerator is not as cold as it should be.

Partner

10/10

Exceptional

28 Jun 2024

Yamira

Good

Business Family

10/10

Exceptional

02 Jun 2024

Chrissy

No roaches ❤️

Leisure Partner

6/10

Pleasant

22 May 2024

Kellie

Leisure Family

4/10

Poor

15 May 2024

Verified traveler

Not very clean.

The condition of the room could use some work. The bathroom curtain was too short, the area around the tub was looking bad due to water damage. There was hair and needed alot of cleaning. The room smelt so bad like cigarettes or some kinda odor. The sheets had stains on them and the floor in kitchen was sticky. The nightstand was nasty and i had to wipe it myself after seeing some kinda liquid on it. I been to theses hotels before and this was pretty bad.

Self

6/10

Pleasant

16 Apr 2024

Verified traveler

I was on a trip back to No VA. I made a stop due to requiring urgent care. Decided to stay in Jacksonville, FL. I had difficulty in accessing my room with key card... 3 times. It finally worked. Accommodations were basic as I was staying just overnight.

Self

8/10

Excellent

07 Apr 2024

Victor

The only thing I found wrong here in my room 103 was the bad smell of chemicals and dirty ,sticky floor in some areas specially around the beds.Even you could some shoeprints of previous clients.

Business Family

2/10

Poor

03 Apr 2024

Suresh

Don’t go to this hotel, front desk staff was rude the black girl was not polite and not knowledgeable about the billing process to extend my stay. The black man at front desk was even more rude. Not to mention hotel hall way dark and scary.

Business Family

8/10

Excellent

27 Mar 2024

Walter

Great hotel.

Business Self

2/10

Poor

17 Mar 2024

Robert

Stay Very Far Away From This Property

This hotel was horrible. Room was disgusting and had not been cleaned. Staff refused to change the room so we left and booked a different hotel. This hotel refused refunding my money despite the fact that we did not stay there. Staff did not know what they were doing and stated “I only know how to make keys.”

Friends_and_family Family

2/10

Poor

16 Mar 2024

Thomas

Horrible conditions. Need refund

Business_and_leisure Family

2/10

Poor

15 Mar 2024

Clark

Booked this property because I knew that I would be arriving in the middle of the night and needed a room for a few hours. Claimed to have a 24/7 front desk, but was charged $15 for a late arrival. Called ahead to confirm late arrival and when I arrived at 2am, was told they couldn’t give me a room. Stole my money and told me tough sh*t when I complained that I had no where to go. Booked at another hotel for full price since I had no options.

Business Family

2/10

Poor

13 Mar 2024

Etta

It was really disgusting. We were only planning on being there for a couple hours as we had an early morning flight, so we toughed it out but not a place for people traveling.

Leisure Partner

2/10

Poor

10 Mar 2024

Kimberly

The room was clean. But the hotel smelled like smoke throughout the room and hallways. Some guest had dogs and you can smell the dog odor walking through the hallways. Our room was non smoking but the heavy smoke smell is all through out the hotel. Our beds faced each other and the tv was in the middle. So only one person could watch tv.

Business Family_with_children

4/10

Poor

08 Mar 2024

Kenneth

Horrible in all aspects

$100 deposit for incidentals in which they have on hold but when you check out they run the charge and tell you the will redund it witjin 5 business days. They should not run the hold as a charge ans redund it, thats essentially stealing your money and deciding when to give it back. The rooms are old, dirty, the floor had water leaked from the sink. The floors were sticky, the toilet did not flush, hair in the sink, all the cabinets have ware and obvious water damage as they are peeling, the sprinkler for the fire alarm was covered with a plastic bag... need i go on? It was horrible and i want my $100 incidental back not stolen from me!

Friends_and_family Family

10/10

Exceptional

03 Mar 2024

keri

seteria wingard was awesome very kind and sweet.met my needs 100% made sure me and my family had a good stay i enjoy my time at this hotel once again ms. seteria had the best customer service!!! she would be the reason i choose this hotel again

Friends_and_family Family

6/10

Pleasant

29 Feb 2024

Herbert

It’s looks unsafe and dirty

Leisure Family

4/10

Poor

18 Feb 2024

David

Totally unsatisfactory

Upon check-in, I was informed the room I had reserved was dirty and unavailable so I was up charged $28 to stay in another room that was clean, but somewhat rundown in need of renovation. The lightbulb in the reading light was burned out so I took it to the front desk to see if they had another lightbulb And was told no. They could’ve gone to the room that was still dirty and taking a lightbulb out of that one but they didn’t when I went for breakfast at 6 AM. There was no breakfast and there was no one at the front desk at all the post had been abandoned , when the next shift came in at seven, they were dismayed to find the disarray. They discovered that I had been wrongly up, charged and eventually got the grab and go breakfast up by 7:30 AM the morning crew did their best to try to compensate for the inconvenience, but I will not be staying here again And I will probably not stay at an extended stay in anywhere when I called Hotels.com I spent 56 minutes on the phone on several holes and was partially compensated for the inconvenience

Partner

4/10

Poor

06 Jan 2024

David

The hallway and stairwells were littered and dirty. The dogs were loud and incessant and water was not remotely hot (might not even melt butter). The toilet was clogged and required multiple plunger maneuvers with every flush. This is not a hotel for travelers with any experience or qualms. It seemed to work well for locals who may have been homeless, and we laud that!. We will not stay in an Extended Stay again as the quality of the properties has almost hit the bottom compared to years back when the brand was a ready choice for us when on trips requring a kitchen or a few days stay.

Leisure Partner

2/10

Poor

14 Dec 2023

anthony

I had Expedia book me 3 rooms. I get there and they only had 2 room booked for me. But then the clerk said oh I don’t think they are clean!!! He said do you want to walk with me and we will see if they are cleaned. Went up and Bothe where dirty so he says I have no rooms for you. So after 2 hrs calling Expedia one girl put me on hold then hung up on me. So eventually we had to go to another place to get a room. Will never use Expedia again. They told me 3 rooms were booked only had two rooms booked. Very very bad experience from both parties. Never again with Expedia or comfort suits. Terrible service on both ends !!!!!!

Business

2/10

Poor

11 Dec 2023

Carlos

They cancel my reservation because they oversold the hotel capacity.

They left us without a reservation despite having made it in advance and with a reservation code

2/10

Poor

25 Aug 2023

Bryan

Sofa bed was extremely dirty with no sheets. The sink in the bathroom was leaking underneath. We got moved to a different room and the sofa bed was also very dirty and the staff was never at the front desk. We had to call them through a phone in the vestibule and sometimes wouldn’t even answer after like 5 tries. It was overall a bad experience and would not recommend this stay to anyone.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2023

Shacqueline

The location, it’s close to the beach, shopping, food stores. The staff was friendly.

Leisure Family

6/10

Pleasant

12 Aug 2023

farron

15 minutes to check in says something.

Business Self

2/10

Poor

26 Jul 2023

James

The room was dirty and had roaches i spent $30 on cleanin products to clean the room and the staff was nowhere to be found when i went to the front desk.

Leisure Family_with_children

2/10

Poor

15 Jul 2023

Quintel

This place was filthy and still had evidence of the last person that stayed in the room. The only reason we didn’t leave is bc we had two toddlers that was over the road trip.

Leisure Family_with_children

10/10

Exceptional

09 Jul 2023

Joycelyn

enjoy my stay

Business Self

4/10

Poor

14 Jun 2023

Daniel

The night we checked in there was no one at the desk. The buzzer did not work. Another guest had to let me in. Checkin was fine. The room smelled like smoke and there were some bugs. The next day none of our keys worked. And again no one was at the desk to let us in. I had to dial 0 on the phone and someone finally answered but never showed up. Another guest let me in. The next evenin when we arrived it smelled like someone was smoking in our room it was so bad. Also we asked for a late check out and she said we could check out at noon the next day. At 11 am in check out day a very mean lady knocked on the door and insisted that we leave even though we were told we could stay until noon. I was very disappointed in this location and I’m not particularly picky. From walking around the room our feet were black with dirt. I do not recommend this location.

Leisure Family

2/10

Poor

28 May 2023

Teralyn

Dont waste your money

They didnt have room at first. Then he got one. Whole hotel in terrible condition. No hot water in 1 bathroom. A basket of muffins, and a basket of granola bars does not make breakfast. Out of coffee. Scum all over floor, no blankets.

Friends_and_family Family

10/10

Exceptional

04 May 2023

Josh

The staff were all great, friendly and accommodating. See y'all again soon

Leisure Family

6/10

Pleasant

16 Mar 2023

Jevon

If you don’t like smoke, please don’t go there. There is cigarette and weed smell everywhere. Breakfast is not breakfast. There are granola bars, dry packs of oatmeal, water and coffee.
Very out dated.
The staff is amazing they really are. However there are only two. The lady in the morning had to answer the phone, checks people in and out and had to make the rooms. All that and she still is super friendly The guy in the evening is very friendly and helpful too. But the property has a lot of people that live there so I guess they would be homeless if they didn’t stay in the hotel. One lady told me that she been staying there over one year and another guy said he was there for years.
The windows are very thin so you will hear the cars from the freeway flying by all night long

Leisure Family

8/10

Excellent

16 Mar 2023

Nancy

Well, considering the hotel that accepted my reservation was completely CLOSED and there were very few rooms available, I was thrilled with this place. But objectively, it's what I would expect. Room was fine, but the bed was small. Mattress was comfortable, pillows not so much. The towels were not nice, but they did what we needed them to do. We had no problems or issues at all and just needed a place to stay. I have no reason to tell someone to NOT stay here, and I would if in need again in the area.

Business_and_leisure Friends

2/10

Poor

12 Mar 2023

David

Stay away from this hotel.

Business Family_with_children

2/10

Poor

11 Mar 2023

Dustin

In regards to this facility the images do not potray the facility. Upon arrival after receiving the room key and going to my room the hallways were filthy with people laying down sleeping, and smoking in the hallway. Upon walking into the room the appliances were all rusted and dirty, along with the room being dirty. The bedding in my room had been used and smelled. I asked for new bedding which was acomodated. During my week stay which i would have left but the hotels in the area were fully booked every night there was physical fighting, screaming, and police at the facility nightly. When speaking with the officer he stated they are frequently there after unfortunately having an individual trying to break into my room. It was a very unpleasant stay and there is large amounts of drug activities going on sadly. With this facility only being 3-4 years old which was stated by locals it is disappointing to see this going on. It is claimed to have a breakfast and they only offered instant coffee which was stirred with bare hands and a large wood spoon with no hygeine in place while doing so. The breakfast was 1 granola bar that was offered.

Business Self