Extended Stay America Jacksonville Southside St Jo

United States , Jacksonville Area - FL
JACKSONVILLE, 10020 Skinner Lake Drive
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100 reviews shown

2/10

Poor

25 May 2026

Aayush

Mold in rooms, cobwebs on walls, brown water in taps, disgusting smell in room and bathroom.staff wasn’t taking any accountability

Friends

2/10

Poor

23 May 2026

Susany

The only thing that was working there was the 100 deposit, the bathroom were old and looks dirty, the bed and air conditioning was fine but in general is the worst hotel I’ve ever stayed in Florida, I don’t recommend this to anyone.

Self

6/10

Pleasant

13 May 2026

Emille

Basic accommodations. George was great though.

Self

10/10

Exceptional

28 Apr 2026

Yvaquito

Excellent staff

10/10

Exceptional

28 Apr 2026

Jose

It was quick and easy and clean

Partner

10/10

Exceptional

05 Apr 2026

Yvaquito

All was good

10/10

Exceptional

01 Apr 2026

Eloida

Good

6/10

Pleasant

18 Mar 2026

yanaira

the room was decent but the people next door with their trash on front of their door I didn't like. Looks like they live long term and not the best conditions.

2/10

Poor

13 Mar 2026

Zachary

When I showed up they said it was $70 extra for a room type change (I never changed the type and it was downgraded from 1 queen to 2 full beds). There were spider webs and wasps at the entry door. There was mold around the fan in the bathroom and window by the AC unit. The bathroom countertop was stained and it wreaked of smoke despite being a “no smoking” room. There were also 10 mattresses sitting by the dumpster. My wife and I immediately checked out and found another hotel.

Partner

6/10

Pleasant

10 Mar 2026

Matthew

No utensils in kitchen, room was beat, needs paint badly, cabinet doors hanging off axis

2/10

Poor

06 Mar 2026

Nelson

No AC, stained bed, ac grills with mold, bathroom tub completely chipped, bathroom door completely bent. We left the following morning because had no place to go since we arrived late.

Partner

10/10

Exceptional

01 Mar 2026

Robert

Yes

6/10

Pleasant

22 Feb 2026

Harold

Room had a smell to it. Staff was great

Partner

10/10

Exceptional

15 Feb 2026

Franyer

Good place

10/10

Exceptional

11 Feb 2026

Samantha

Staff was great.

2/10

Poor

06 Jan 2026

Steve

Room was dirty with blood in the bathtub. Nothing like the pictures. Lobby closed from 10pm-9am. Place is gross, would never stay again. Terrible management- called to complain and get a refund and was denied- they didnt care

Business Partner

10/10

Exceptional

01 Jan 2026

Wayne

Lots of stores nearby

Partner

10/10

Exceptional

21 Dec 2025

Alan

Great friendly people I have a hip problem and they were able to give me a room on ground level at last minute notice. Very accommodating to needs of their clients

Business

4/10

Poor

15 Dec 2025

Eric

The rooms are clean but \"tired.\" Rust stains around the tub and plumbing fixtures. The hotwater in the shower didn't work in the 1st room, but they were able to move us to another.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

chris

Evee at the front desk is awesome.

2/10

Poor

18 Oct 2025

Andrew

Never received deposit back

2/10

Poor

10 Oct 2025

Ingrid

I received a call at around 730pm, asking if I was going to check in that night. Once we get there the lady locked the door, said they close the front desk at 10pm. We asked the lady what would happen if someone showed up after 10pm, she said they would have to wait at least 30 minutes before I can come to the desk, I live here so I’m on call.
The tub in the room was dirty, the bathroom had mold in the ceiling, cabinet door was hanging by a screw,the room has seen better days.
Not the best place to stay at all.

4/10

Poor

25 Sep 2025

Annie

The room had a loud smell, the carpet was dirty, the microwave didn’t work

Self

6/10

Pleasant

09 Sep 2025

Tammy

Ok for on overnight stay you got what you paid for just basic for a no frills stay

Business

10/10

Exceptional

07 Sep 2025

Ireneo

Family friendly

2/10

Poor

03 Sep 2025

Anush

Old property, bed bugs on my bed, the room smells very bad like carpets are dipped into urine.

2/10

Poor

31 Aug 2025

Aye

Checked in was given a room with a leak in the ceiling, and a puddle in the room, then they moved me to another room. Which smelled like sewage,
And the toilet has caked on feces in the toilet, finally I was given a working room, and I have the picture to prove it

Business_and_leisure Partner

2/10

Poor

30 Aug 2025

Carol

The toilet was stopped up and the front desk had the nerve to give me a plunger. That did absolutely nothing. Then had the nerve to say that I couldn't get a refund because I was there for 2 hours. Idc how long i was there if i can't use the bathroom and there isn't any more rooms. I want my money back. Luckily I found 1 3 miles away. Never again.

Business_and_leisure Family

2/10

Poor

27 Aug 2025

Jaime

RUN FAR AWAY!!!!

Walked in and said I had an online reservation. Workers first words to me were “Why are you here?” With a dirty look on his face instead of nicely saying something like “what brings you to Jacksonville”. I travel with two emotional support dogs after loosing two children. I have all the documents with doctor letters. He wouldn’t even look at it and said they weren’t support animals and charged the pet fee. Room was disgusting with lots of damage. Area felt unsafe. Called the main number to report problems. Was offered an apology but nothing else. Was kindly told support animals were not free. Perfectly fine with that. I realize they aren’t the same as a service animal. If the front desk employee had handled it that way I would’ve been just fine,but instead I was treated like dirt and like I was a liar who was trying to work the system. He made me feel horrible.

Friends_and_family Family

2/10

Poor

16 Aug 2025

Anthony

Room was disgusting. Like I have stayed at some

2/10

Poor

22 Jul 2025

April

Our first impression was pleasant as the female hotel staff member was very professional and accommodating. However, the experience took a nose dive after that. The outside elevator made a terrifying noise every time it moved. We were always scared to use it and we had to since we were \"older\" and couldn't carry bags to a second floor room. The beds were clean and comfortable but the kitchen was a wreck! There was massive evidence of water damage, a white piece of particle board covered where a cabinet door was supposed to be. There was NO Coffee maker, no trash can in the bathroom, and no ice. We asked the front desk for some plastic cutlery and were advised by a rude man at the front desk that we could walk to the nearest gas station to get some. Eight minutes before our checkout, we were rudely bullied by that same male employee that we needed to vacate. I do not recommend this place to anyone!

Leisure Family

10/10

Exceptional

20 Jul 2025

William

In a great area with a lot of shopping and restaurants

Business Partner

4/10

Poor

03 Jul 2025

Verified traveler

Hotel and room are very out dated. Beds were very uncomfortable. Carpet was dirty.

Business

2/10

Poor

05 Jun 2025

Denys

This place is not expensive. However it's not worth it. Motels in some 3-d world countries will have better accommodations. Checked out after my first night. Never received the refund for 5 nights I didn't stay. The hotel staff says it should be done trough Expedia. Expedia says the hotel manager should approve. So think twice before booking a room here.

2/10

Poor

16 May 2025

Verified traveler

Urine smell inside the room

Urine smell inside the room and had mask all night.
No hand soup , no trash cans , no napkins
Had to wait 30 min outside to check in and 30 min to check out as the front door was closed

Business

10/10

Exceptional

07 May 2025

WAI YAN

I really like this hotel

absolutely comfort

Self

6/10

Pleasant

04 May 2025

Luis

The place is ok for a quick reservation, but I probably wouldn't stay there if I had a better timeframe.

Business Self

2/10

Poor

04 May 2025

Ana

Horrible

2/10

Poor

14 Apr 2025

Joshua

The lady at the desk is a complete grouch and makes it hard for you to ask anything without her getting an attitude

Business Partner

2/10

Poor

13 Apr 2025

Kwanesha

I love the over night staff worker she was pleasant. But after checking in and getting to my room the room had a bad smell the tub was filthy. it smelled like piss I will not be coming back to this location

Leisure Partner

6/10

Pleasant

06 Apr 2025

Verified traveler

Easy check in. Friendly office staff. Room was in the 200 building. Unfortunately, 1:36 am rolled around and 6 people returned from the bar to their room which was next to us. They slammed every drawer there was. They finally calmed down at 2:15. At 2:40 am there was someone bashing on their door let me in, she says. I belong here too, she says. They let her in and they proceeded to party until 5 am. We tried calling the office but the room phone didn’t work. We tried calling the main number but they wouldn’t pick up, it just hung up on me. We emailed the hotel directly, twice, explaining what we were dealing with. We had an appointment at 8:45 so we were gone by 8. There were five wet and dirty towels outside of their room along with a bag of food. I called the office at 9, when they opened, and explained our horrible night and asked if we could be moved. She asked if this was such and such room and I said it is. I explained I don’t want to cause trouble and just want to know if we could be moved. They had already moved our room. They read our emails at 6 am and wanted to help us then but also didn’t want to intrude too early. I went back to the hotel at 9;15 and picked up our keys. In the meantime they called the sheriff’s department and asked them to be removed because they were refusing to leave. Upon the deputy arriving they promptly left. I say all of this so you know that staff took care of us. They went above and beyond which made the rest of our stay great!!

Partner

10/10

Exceptional

03 Apr 2025

Robert

Plenty of food options nearby.

Business_and_leisure Family_with_children

6/10

Pleasant

03 Apr 2025

Karla

Won’t be back,

Business Partner

10/10

Exceptional

01 Apr 2025

Robert

The staff is awesome, nice place to just get away. I learned, you can't pay cash. Lol

Business_and_leisure Family_with_children

10/10

Exceptional

30 Mar 2025

Robert

Mr. Skip was very professional. The property was clean and quiet as well.

Leisure Family

6/10

Pleasant

27 Mar 2025

April

I loved the two ladies that worked the front desk. The property could use better cleaners.

Business_and_leisure Partner

2/10

Poor

25 Mar 2025

Gloria

I would not recommend

Not worth the money at ALL. The best thing in the room was the new appliances. The carpet need cleaning or replaced, the shower had a dip in it that a roach drowned in, shower head had so much grim on it surprised the water came out. Mold on the chair and wall BUT the ladies at the front were very nice and friendly.

Business

10/10

Exceptional

09 Mar 2025

Jamilah

It was an easy stay

Leisure Partner

8/10

Excellent

09 Mar 2025

Verified traveler

My door would not lock. Went to front desk and she came to room and moved me immediately

Self

4/10

Poor

07 Mar 2025

Brad

Very unclean

I booked these rooms for some employees. The bathrooms and sheets were so dirty in one room, the employees had to notify staff immediately. They changed rooms for us, but the second room was only marginally better. When clean sheets were requested, staff stated the sheets can not be changed mid stay unless the stay exceeds 14 days despite the complaint was regarding the initial condition of the sheets. My employee slept in his car as a result for the extent of the stay since he could not return home.
I will not stay nor have my employees stay at this hotel again.

Business

4/10

Poor

02 Mar 2025

Gary

They place another hundred dollars on a card after already paying online, no reason other than to try and keep it later on some ridiculous claim. Place obviously not kept up well and the people around the place only lend a thought that you or your belongings are not safe while there.

Business Self

8/10

Excellent

17 Feb 2025

Michelle

Other than it’s sad they started charging for pots and dishes which I get the cost as a business. Still a very nice place to stay.

Business_and_leisure

2/10

Poor

06 Jan 2025

Edward

reeked of weed was out dated and poorly cleaned

Leisure Partner

2/10

Poor

01 Jan 2025

Ronald

I checked in. A friend stopped by to see me. I was called by manager and told my friend was banned from the premises. I said no problem and told him he had to leave. I was told I had to leave also and I wouldn’t receive a refund. I had done nothing wrong and once I was informed, I informed them and him that he would have to leave.

10/10

Exceptional

26 Dec 2024

BERTINA

CLEAN

Business_and_leisure

10/10

Exceptional

17 Dec 2024

stacy

Good

6/10

Pleasant

14 Dec 2024

Nicole

Won't stay here again

Pics in the listing are inaccurate. There is no longer any type of coffee or food available in the lobby, nor is there any way to make cofee in the rooms now.
Upon check-in, I was given a room that smelled like an ash try. I asked the person at the front desk if I could have a non-smoking room and was advised they're all supposed to be non-smoking. Thr clerk was incredibly friendly and helpful. She ended up upgrading me to another room since they didnt have anything smaller and clean available.

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Shannon

It was clean and quiet. The staff was friendly. I will definitely be staying there again.

Leisure

4/10

Poor

09 Dec 2024

Clay

Wellllll it's a 2 star after all...

The room was overrun with the smell of bleach upon arrival. Maybe that's reassuring to some level in hopes the room was clean. We had to leave the door open and use our fan to air the room out for a couple hours. The elevator sounded like an absolute death trap and it's certification was expired. Other than those things it was what you expect at a 2 star motel I guess.

Partner

6/10

Pleasant

06 Dec 2024

Sharon

Meh

The room was dirty. The front desk person was nice and helpful.

Friends_and_family Family

10/10

Exceptional

27 Nov 2024

Jared

Honestly one of the Best Extended Stays around.
Safe area No loitering all night or foolishness
Staff is Great.
Slept Great

Business_and_leisure Self

6/10

Pleasant

16 Nov 2024

Anita

My door lock was broken

The front desk did not know what services the hotel offered and our room lock was broken. Am checkout front desk did nit seem to care

Partner

4/10

Poor

04 Nov 2024

John

Won't let me add photos without erasing my comment. Nothing was provided at this location.... Nothing! Didn't even have an ice machine. No hangers, no toiletries, only two small towels. Not a coffee maker, iron or board (however there was a place to hang both) no bag to put dirty clothes in, broken furniture and saw a few roaches! Microwave was so rusted on the inside, not feasible for use. Had to go to the nearest convenience store for all needs. Never going back to this location! Was a good price for a Sunday night stay, but still was not worth it!

Friends_and_family Friends

4/10

Poor

01 Oct 2024

Jaceguay

The hotel needs remodeling and do a better job when they clean the facility.

Friends_and_family Family

2/10

Poor

16 Sep 2024

Joseph

Not convenient and rooms are not usable. Smells funny and not cleaned at all

Business_and_leisure Friends

2/10

Poor

11 Sep 2024

Richard

Room smelled of cigarette smoke, had dead roaches in areas of the room. Also had bed bugs, we got bit at night, didn’t even stay. Next day we moved hotels.

Business

8/10

Excellent

11 Sep 2024

Edward

Property was clean and appeared to have been updated within the last the past. It is still old but it was clean appeared to be safe.

2/10

Poor

04 Sep 2024

Rasheda

Although this hotel is in a good area that’s convient tk shopping etc.. it was super dirty and nasty- not sure what type of cleaning they do but from the looks it’s the bare minimum

2/10

Poor

29 Aug 2024

Carolina

They had a fridge that sounds like a drill. It woke me up at 6 am

Leisure Self

2/10

Poor

18 Aug 2024

Gage

There is no breakfast or coffee available even though it says it online. We also waited outside for 20 mins because the lobby closes at 10pm and we showed up at 11. I also tried to speak to someone the next morning and no one would answer the phone or come up to the front. All I heard was someone on their phone in the back eating potato chips. The rooms are also damaged and we were not provided any soaps.

Leisure Family

2/10

Poor

16 Aug 2024

Rabeea

I would never come again here

Business Self

6/10

Pleasant

11 Aug 2024

Verified traveler

Average

You all told me breakfast would be included but there was no breakfast available. In addition, the bathroom door needed repaired or replaced and the tub needed a \"good\" scrub or new glazing on it.

Friends_and_family Friends

2/10

Poor

22 Jul 2024

Isa

Was requested a non-smoking room and as soon we get in to the room the smell of smoke was strong. Has a water leak on the bathroom.

Leisure Family_with_children

2/10

Poor

24 Jun 2024

Verified traveler

I STAYED IN A DUMP,AND PAID FOR IT,

this was my first time staying in extended stay america suites,and my last time,i have never stayed in a motel with such bad conditions uncleanliness,the room had spiderweb over the bed, the carpet was so dingy ,we would not walk on it without shoes,the bathroom shower did not work with any pressure, the maintenance man had to come to the room because their was no power to the TV or the LAMP, WE had two room for my family, the other rooms was not satisfactory either. the walk way was so unclean, you could not believe that this was a motel, YOU NEED TO GIVE ME MY MONEY BACK, THIS PLACE WAS A DUMP!

Friends_and_family Family

6/10

Pleasant

21 Jun 2024

Richard

Facility is showing its age. Room was a non smoking room yet it smelled like stale smoke. Elevator was questionable and shook and vibrated as it reached the second floor It smelled like burning hydraulic oil. Air conditioner was not working well. Bathroom light barely worked required repair request that resulted in a better performance but still a flickering condition. Grab and go breakfast was not worth the effort.

Leisure Partner

2/10

Poor

13 Jun 2024

Georgia

First Impressions

I did not stay, I walked in and knew this was not my place to lodge.

Business

2/10

Poor

05 Jun 2024

Micaela

Manager thought there was someone \"suspicious\" going in and out of our room. My son had to be at Mayo Clinic for professional duties as a medical student, tried kicking me out of my room when my son left and threatened to call the police to remove me from the room. Didn't have to call police, I no longer felt safe at the site and did not want to stay there longer. It's cheap but the price is not worth the headache they may give you.

Business_and_leisure Family

4/10

Poor

01 Jun 2024

Verified traveler

Check i was great, room not so clean there were still pee stains on the bathroom floor from previous renter. There were numerous bugs in the room stale smell in the room and this morning before the check out room service knocked on the door at 10am and demanded i open the door for cleaning so i had to tell her to go away. Definitely not worth the money.

Partner

4/10

Poor

31 May 2024

gaston

Feedback

The bath tub surface was worn out plus the soap dish broken . The sink faucet in the bathroom was corroded. The bathroom itself seemed to be cleaned .
The armchair had wear and tear . Small holes.
The floors and refrigerator and the kitchenette seemed to be clean .
Office staff were polite and helpful.

Friends_and_family Family

8/10

Excellent

27 May 2024

PAVEL

Everything was good except the smell/odor inside the room can really smell when walking in. Bathroom door was also broken had hard time opening the door ones is closed.

Leisure Family_with_children

6/10

Pleasant

26 May 2024

Verified traveler

Bad service

Bathtub water drain slow. Not much water pressure. The hotel had brochure stating if you need anything just let them know. We asked for towels twice and never received them. I needed a coffee maker. Never received it. We just gave up.

Friends_and_family Family

2/10

Poor

25 May 2024

Susan

The staff was very friendly. It seems most of the guests are more like extended residents and several people are sitting outside on various curbs smoking. In my room, a bar stool had one of the legs chewed up badly, likely by a dog and I found a small blood stain on one of the pillows. The bottom of the tub also had some sort of stains that I could not distinguish. I was safe in my room but it did not feel like a safe place to me as a single woman. It was the cheapest option in the area so there’s that.

Business Self

2/10

Poor

24 May 2024

Kevin

I only stayed one night and just needed a bed to sleep. The room smelled of marijuana I had to go to Target and get an air freshener. The bathroom sink was dirty and didn’t appear to be cleaned very well. The fridge was in excellent condition. The hallway was very dirty and I had to dodge at least 4 wasps. The elevator is fine going down but going up feels like it was going to fall. I would not recommend this hotel I have stayed at an extended stay hotel in Orlando and did not have these problems.

Self

8/10

Excellent

23 May 2024

Kristine

Pretty scetchy area, and not a very impressive motel.

6/10

Pleasant

23 May 2024

said

It is just okay

2/10

Poor

12 May 2024

Revonda

I am so very upset over this room. It was nasty, The bathtub was terrible, the soap dish was broken off. The carpet was nasty and there is no way I would walk on it without shoes. The chair in the room the ripped and looked like cats had. Even on it. I have pictures that I will be glad to send if I can get an email address. Had the bed not been clean we would have left. We did go to the office and the nice receptionist moved us to another room. One was as bad as the other. I am requesting compensation please. This is twice we have had problems with Expedia. Thank you Revonda Pringle

Leisure Partner

8/10

Excellent

02 May 2024

Jairo

Good

Friends_and_family Family

6/10

Pleasant

01 May 2024

DeSounthia.

The countertop didn't work ,rack was falling down in the closet, the tub was not clean good, sheets had stains
The refrigerator still has other items. Overall I didn't enjoy my stay. Oh well, what do you expect when the hotel is cheap.

Leisure Self

2/10

Poor

25 Apr 2024

Danielle

Terrible experience

Would not allow person to check in !

2/10

Poor

16 Apr 2024

Scott

This property required a $100 deposit when we checked in. We came back from a cruise and found they only returned 49 of it. I called and said there was feces on the bed and the bed spreed was damaged. My wife is one of those people that even clean hotel rooms. We have stayed at extended stays before and never had an issue and never have we had to pay a deposit.

Leisure Partner

10/10

Exceptional

13 Apr 2024

Susannah

Nice quiet spot, check in was easy, rooms were clean, would stay here again.

Business_and_leisure

8/10

Excellent

13 Apr 2024

Donald

Average at best

Average at best cheap but not worth any more

Friends_and_family Friends

10/10

Exceptional

09 Apr 2024

DeSounthia.

The property was in a quiet area and the location was excellent. I also like the fact that a stove top was in the room.

Leisure Self

2/10

Poor

07 Apr 2024

Verified traveler

Disgusting hotel!

One of the worse hotel I have stayed in! The room was so dirty and disgusting that I only stayed 1 night. I had ended up booked another hotel. Don't believe what you see on the Internet.

Partner

2/10

Poor

05 Apr 2024

Monisha

Team are a con artist

Friends_and_family Family

10/10

Exceptional

31 Mar 2024

James M

Great staff

Leisure Pet

2/10

Poor

25 Mar 2024

Lawrence

Hard No

The room smelled so bad. It was either the carpet or people actually smoked in it. The counter wasn't clean and the bed was raggedy.

Business

10/10

Exceptional

24 Mar 2024

DeSounthia.

The property was clean , the bed was very comfortable that I didn't want to check out. I wanted to cook in the room and the stovetop was not getting hot. The shower knob was very confusing on how to get the water hot/cold.The only thing I was not satisfied with was, they didn't advertise the deposit of $100.00 on the website or with the third party.

Leisure Self

2/10

Poor

22 Mar 2024

Oliver

The property was not very well maintained. I was also not checked in at a room for a very long time and spoke with the manager and it was a hassle. I do not recommend this hotel in Jacksonville.

Leisure Friends

2/10

Poor

18 Mar 2024

Luis

They charged me $100 for incidentals and failed to refund,

Business Self