Sonesta Simply Suites Jacksonville

United States , Jacksonville Area - FL
JACKSONVILLE, 4990 Belfort Road
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100 reviews shown

2/10

Poor

06 May 2026

Nikia

Nothing like in the pictures stay was horrible

Family_with_children

8/10

Excellent

03 May 2026

Brittany

A clean comfortable budget suite with a nice updated kitchenette. Just what I needed.

Partner

10/10

Exceptional

01 May 2026

Nakia

EXCELLENT Customer Service; especially front office staff including Katharine and the gentleman that worked overnight. They are a HUGE reason we had a fantastic stay. Thank you so much to all of you!

Pet

6/10

Pleasant

30 Apr 2026

Rebecca

Mediocre accommodations. Reminds me of a glorified Extended Stay America. You get what you pay for. It works for a short trip, or if you prefer to travel inexpensively.

\"The Store\" is empty, and looks like it has been abandoned for quite some time.
Small kitchen appliances are locked away, and good luck getting assistance with borrowing one at off hours.
The laundry and the gym are connected, causing the gym area to be saturated with laundry detergent fragrances (not good for asthmatics).

Elevator rattles loudly when operating. Elevator floors could use a good scrub.
Floor trash cans are right next to the elevator, and are always overflowing.
Paint and ceiling texture are peeling in places in rooms (have stayed here twice).
Laminate flooring is coming up in places in kitchen and bath - a panel stuck to my foot when walking on it.
Beds are on old metal frames that creak every time you move (not good for light sleepers).
One stay included a recliner in the room. Shabby would be a compliment for its condition.
Air conditioning units are loud and sound like they are original to the build.
Refrigerators are loud.

Overall, the property needs a thorough deep clean, new carpets, new laminate, fresh paint, new beds, updated bathrooms, and

2/10

Poor

23 Apr 2026

ricardo

I found a german roach next to coffee maker, curly hair in the bath tub and hand sink and a plastic lid from a container next to the bed I left after I found all of the above and I communicate everything to the nice lady in front desk.

Self

8/10

Excellent

23 Apr 2026

Akram

During my three‑week stay, my room was not cleaned at any point, even though I requested it several times. I was informed that housekeeping occurs every two weeks, but this service was never provided. On the positive side, replacement linens and towels were available upon request. The night staff tended to be unfriendly, while the daytime staff were warm and professional. The location is quiet, safe, and overall enjoyable, making the trip mostly positive despite the issues.

Self

2/10

Poor

18 Apr 2026

Ladi

Smelled like cigarettes

2/10

Poor

18 Apr 2026

Miyuki

Body soap and lotion bottles are both empty. Bath tub was not clean.

Family_with_children

10/10

Exceptional

16 Apr 2026

Akram

À nice hotel calm and safe even for a long period

Self

10/10

Exceptional

14 Apr 2026

Matthew

Clean room

Self

2/10

Poor

13 Apr 2026

Jennipher

Place smelled clean on the first floor and when I got to the third it smelled like old curry spices. The room was clean on walk in but the sheets for the sofa bed had body hair in them and the dishwasher had dirty dishes in them. Thank God my son had a sleeping bag in the car, as the sofa bed mattress had stains all over it.

Family

4/10

Poor

12 Apr 2026

John

The room we stayed in smelled AWFUL, and that smell did not go away. Night stand and lamp were visibility dirty to the point we cleaned them ourselves for peace of mind. Overall staff was nice, but we did overhear one yelling at another about how they’re “late everyday” which went on for several minutes.

It was a safe place to stay. But it was stinky and mildly gross.

Partner

4/10

Poor

12 Apr 2026

Kirsten

The common areas were very dirty like they never vacuumed, and our room was dirty. The bed sheets did look clean. The kitchen didn't have enough items to use to cook. Everything on the property is run down except the entryway. The desk staff was not available.

Friends_and_family Friends

6/10

Pleasant

11 Apr 2026

Johnnie

We were kind of disappointed on our choice with this place. There was such a weird smell in the hallways. The cleanliness was not very good. There were some pubic hairs in the shower when we arrived. But the staff was very friendly. Bed would be comfy if it didn’t make so much noise when rolling over.

Partner

2/10

Poor

10 Apr 2026

Justin

They Sold my room RESERVATION to someone else, had no other rooms available, and had no explanation of how it happened. I had to find another hotel after I drove 2 and a half hours there.

Family_with_children

6/10

Pleasant

09 Apr 2026

Janet

The room smelled like wet dog. The sink was cracked and the tub was 90% stopped up. Nice area. Glad it was just a layover for 1 night.

Partner

2/10

Poor

06 Apr 2026

dwyann

I requested a refund and no one responded back.

2/10

Poor

30 Mar 2026

Kathleen

kept screwing up our rooms carpet in hallways were never clean didn’t have silverware or pans in our rooms no toilet paper

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Scott

Basic amenities, nice little gym. Several places to eat nearby.

Pet

2/10

Poor

29 Mar 2026

Nyasia

Room was just filthy, I couldn’t even stay the night.

2/10

Poor

23 Mar 2026

Solyan

Theu cleaned one time weeks

10/10

Exceptional

15 Mar 2026

Michael

Nice location and clean modern room

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

robin

Nice easy location

Self

4/10

Poor

09 Mar 2026

Heather

The only complaint that my husband and I have is that they do not service your room. The gentleman at the counter told us that they don’t clean the rooms for two weeks (we were there for a work trip and was there Thursday- Monday). If we wanted clean bedding or clean towels, we would have to bring the dirty items down and they would swap them out for clean ones. The chair in our room was also dirty and the leather on the chair was coming off. There was something sticky on the head board and it looked like the tv hadn’t been cleaned or dusted in months. The staff was friendly though and check in was easy.

Partner

8/10

Excellent

08 Mar 2026

Brittany

The room was clean and comfortable. Hall areas were noticeably fresh smelling. The bed was very comfortable and I loved the soft pillows.

Partner

10/10

Exceptional

06 Mar 2026

Matthew

Great place if you want amenities like cooking and free laundry!

10/10

Exceptional

05 Mar 2026

Denisse

Very clean room.

10/10

Exceptional

04 Mar 2026

William

Great location, reasonably priced and friendly staff

2/10

Poor

04 Mar 2026

Jasmin

The property is okay but the cleanliness is not okay. My room smelled like smoke and old house combined and I seemed like it was coming from the a/c. We asked for more towels to shower and the only way they let us have more towels is if we brought the old towels down to the front desk. Never had an experience from a property like this.

Partner

8/10

Excellent

28 Feb 2026

Hope

The staff were friendly, helpful and pleasant.
The room was well cared for and clean.

Simple ways to ‘update’ the rooms some would be to reprint and add color to the information sheets on the wall board. Mine was very old and faded.
A list of eateries within walking distance, and the nearest grocery stores. Something that says ‘welcome’ and something that explains the cleaning room policies (I dont know that I should need to ask)

It’s those small items that seem to make the difference between this being ‘cheaper’ vs a good value

Thanks 😊

Self

10/10

Exceptional

26 Feb 2026

Chasity

Amazing.

2/10

Poor

22 Feb 2026

Alexis

found a baby roach in the bathroom, but they were nice and refunded me my money back.

10/10

Exceptional

17 Feb 2026

Jaxson

The room was spotless and the staff was amazing!!! Will be booking my next stay here soon!! XOXO

Partner

6/10

Pleasant

16 Feb 2026

Verified traveler

The room was dusty, the bed side lamps didn’t work.I turned the ice machine on in the freezer and there were black specks on the ice.I was there for work so I left early and came back late

4/10

Poor

09 Feb 2026

Robert

Staff was friendly at front desk.
The first room we were given the toilet was running, and the leather chair was filthy and cracked and damaged. We went to the front desk and they did reassign us another room.
Bathroom floor was not clean and room a bit dated and dingy. We stayed for four nights housekeeping never came in to empty the garbage, give new towels or give us more coffee. There was only one on the counter when we arrived.

Business_and_leisure Partner

4/10

Poor

08 Feb 2026

Robert

Room was dirty and old.

Self

8/10

Excellent

08 Feb 2026

Nicodemus

Decent stay decent price

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Ann

Yes

Business_and_leisure Partner

8/10

Excellent

30 Jan 2026

Valerie

The room was clean, staff was great, but, I was hacked while using Sonesta's wifi.

Business_and_leisure Self

4/10

Poor

26 Jan 2026

Ana

Our original room had roaches and it smelled like a roach house, the toilet paper had mold build up from wet. There was trash in the cabinet. The hallway smelled like weed/pot idk… it came from a specific room. We requested another room on another floor & we were accommodated (points for that).
All Im going to say is the pictures look nicer than what it is. The rooms do have a funny smell.

4/10

Poor

25 Jan 2026

april

Very scary, and they charge an extra secure fee of 100.00 and it takes 10 days to get back. No dishes to use dishwasher broke and alot of hanging outside building issues. Plus they had half parking lot blocked off due to painting

Business Self

8/10

Excellent

21 Jan 2026

Delaina

Room and bathroom was clean. Good water pressure in bathroom. Furniture still needs updating. Supplies in the kitchen have dwindled since our last stay.

Partner

6/10

Pleasant

20 Jan 2026

Robert

The hotel itself is very dated. The common area had sticky floors and the carpets looked like they needed a good vacuuming. The room itself was adequate, but the bathroom had sticky floors that my shoes stuck to constantly. The bathroom counter also had a residue that made it feel dirty. The bed was horrible and creaked every time you moved. The outlets did not hold plugs very well and were very loose. Overall, I personally would not stay here again.

Leisure Partner

8/10

Excellent

16 Jan 2026

Richard

Conveniently located and good value for a suite.

Partner

10/10

Exceptional

14 Jan 2026

Carole

Clean room good customer service

Business Partner

4/10

Poor

14 Jan 2026

Tina

The room itself was okay but needed updating. The bed was AWFUL!!! It should have been thrown out twenty years ago! It sank in the middle and the springs which were so worn out that it creaked and popped with every movement. You could feel the springs which was terrible. The pillows were pancakes. Did not sleep at all. I asked the front desk about replacing the mattress and was told they could try to move us to another room but they probably wouldn’t have any available. That never happened yet the parking lot was half full??? Asked about replacing the pillows and was told they didn’t have any. I WOULD NOT RECOMMEND STAYING HERE UNLESS YOU AREN'T WANTING TO SLEEP.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Licelot

My Stay was pleasant, loved that the hotel is in a quiet area and easy to find. Loved that the room had a separate kitchen, desk area. It is also pet friendly!

Leisure Pet

10/10

Exceptional

12 Jan 2026

Takasia

Decent room

8/10

Excellent

14 Dec 2025

Racheal

Older but room was clean

Business

10/10

Exceptional

12 Dec 2025

Joan

My room was Very Clean, Employees were Very Nice and Professional. I will stay again in the future.

6/10

Pleasant

06 Dec 2025

Akshay

Partner

10/10

Exceptional

18 Nov 2025

Tony

This was by far, hands down the best Comfort Suite we have stayed in ALL are travels. Model for all the rest.

Leisure Family

8/10

Excellent

07 Nov 2025

Troy

The room was clean. The staff was friendly. They did have a lot of fans running in the hallways. I don't know if they had a flood issue. It did not smell or anything like that.

Business Self

6/10

Pleasant

12 Oct 2025

Steven

Stayed here several times years back...however the hotel is a lot more work now.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Timothy

Thank you for a good experience

2/10

Poor

08 Sep 2025

roberto

Bad that cracks
When you move restroom was liking water on the floor and roaches on the kitchen. Staff was not friendly and did not explain anything.

6/10

Pleasant

22 Aug 2025

Eylen

2/10

Poor

16 Aug 2025

Mimose

The carpet in the hallway and also in the room dirty and smell bad. Bad odors almost everywhere. Never again

Business Self

10/10

Exceptional

18 Jul 2025

Lawrence

The property was extremely convenient to the Mayo Clinic. The staff were extremely pleasant and helpful. The accommodations were very comfortable and made us feel like home.

Business Family

10/10

Exceptional

15 Jul 2025

Aldona

Great location, convenient kitchen and great staff. Alex and Kyla were extremely helpful!

10/10

Exceptional

14 Jul 2025

Cindy

Good for an extended stay

The room was very comfortable and perfect for the type of stay that I had. Having laundry service available was very handy. However, the parking lot had a lot of garbage in it, and the lobby itself was very small and not very welcoming. But the room was perfect for my needs.

Self

10/10

Exceptional

14 Jul 2025

TONYA

Get Customer Service

Leisure Family_with_children

6/10

Pleasant

13 Jul 2025

Rita

Nice room, staff a bit aggressive. All guests should be treated like guests, not everyone is living there and knows hotel rules. Needed new towels, upon request was asked wheere are dirty towels. After returning to front desk, was then asked to bring towels 2 doors down.

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Kevin

Going away Fast

I’ve stayed here multiple times over the past year and am still pleased with service and cleanliness. However as of late there has been a decline in the atmosphere of the hotel. There has in my view been a decline in patronage screening which has added to drug users hanging around.

Business

10/10

Exceptional

22 Jun 2025

Timothy

Kitchen

Self

10/10

Exceptional

14 Jun 2025

Brandon

Great room.

8/10

Excellent

12 Jun 2025

Alveria

Best SLEEP ever in a Hotel

4/10

Poor

03 Jun 2025

Angela

There was urine on the bottom of the commode with hair stuck in it. They also did not refill the shampoo so when I got in the tub to take a shower, I had no shampoo. I took it off of the holder so maybe they will refill it for the next guest. I also only got one washcloth.

Leisure Family

6/10

Pleasant

01 Jun 2025

Kam

the rooms and bathroom were unclean. overall though it was a nice stay very quiet and the AC works amazing.

Leisure Partner

2/10

Poor

01 Jun 2025

Hannah P

This was the worst experience ever. I absolutely DO NOT recommend this place. Bad bed, no Ac and it smell bad.

10/10

Exceptional

31 May 2025

david

From reserving the room thorough checkout, front desk and hotel supporting staff were wonderful. About 20 minutes from Jax Beach and Pier. Lots of places to eat 2 miles out and closer. I'll definitely stay again if in the area. I almost forgot. The main reason for staying there is they are pet friendly. Plenty of walking area and a lake/pond behind the hotel with easy access from within the hotel. Great place!

Friends_and_family Family

10/10

Exceptional

29 May 2025

Tracey

It was a great stay, very nice staff

Business

10/10

Exceptional

26 May 2025

Curtis

Every thing clean and tidy

Partner

4/10

Poor

22 May 2025

Mitch

The layout was nice in the room but the wash cloths had some nasty spots, bed was very loud when you'd move around, rusty metal on light that overhangs bathroom sink, looked like some kind of leak by the window trim next to door entries of bathroom and front door as well.

Leisure Partner

2/10

Poor

17 May 2025

George

booked this hotel for 2 nights and couldn't stay more than one night because of the smell, dirty and the noise. The night shift staff was rude and not helpful. even they charged me for 2 nights even though i checked out a night before. Never coming back to this hotel. Not recommended

Business Self

8/10

Excellent

13 May 2025

Shelean

From the time I walked in

Self

10/10

Exceptional

11 May 2025

Richard

Everything went smoothly

Leisure Partner

10/10

Exceptional

10 May 2025

tim

Great Room

Great room! I would definitely stay there again

Friends_and_family Family

10/10

Exceptional

10 May 2025

Craig

Pleasantly surprised. Quality furnishings, in particular as concerned extended stay.

Business Self

10/10

Exceptional

04 May 2025

Charles

Friendly staff

Business

8/10

Excellent

04 May 2025

Katt

Sad they didn’t have a breakfast dining for the morning other than that everything was good. There were a few female entertainers with a male but I mean it’s a hotel that will happen anywhere. Other than that the staff is as nice and room was clean and definitely will go back.

Leisure Partner

6/10

Pleasant

02 May 2025

Angie

Noisy next door person. Children screaming down the hallway. Suspicious activity next to me.

Leisure Pet

8/10

Excellent

01 May 2025

Latasha

Very quiet stay. Ice maker only made ice once in a 12 hour period. If you intend on staying for a while, you need dish cloths and dish detergent.

Leisure Partner

8/10

Excellent

27 Apr 2025

Steven

Solid property. I actually really enjoyed the studio aspect of it. The kitchen was extremely nice to have, as well as the FULL size fridge. We had lots of snacks and drinks, so it was nice to be able to keep it all chilled. As well as an ice maker in the freezer, it was a nice touch. The only thing that did bother me was the sticky floor when we got in, and the musty smell from the AC. Also, at no fault of the hotel but, the people that were staying above us… my god. They may as well have been elephants because they were stomping around back and forth for HOURS. And we were barely able to sleep our last night/morning there.

Business Partner

8/10

Excellent

27 Apr 2025

Karen

Clean by me.

It could've been cleaner. The bathroom area: I reclean the floor, clean hair from around the tub and sink counter, and the toilet area.
I also reclean the kitchen sink and the bedroom windowsill.

Business

10/10

Exceptional

27 Apr 2025

manuel

Very clean staff is amazing ac works great room smells good great location we loved this place price was very good for what we got

Business

10/10

Exceptional

23 Apr 2025

Michael

Amazing stay again

2/10

Poor

14 Apr 2025

Amely

Room was not cleaned. The hotel has refunded my money.

Leisure Self

6/10

Pleasant

07 Apr 2025

Gladys

The man I checked in was very helpful. no pool no coffee or dining and outside is not cleaned up.

Leisure Self

10/10

Exceptional

06 Apr 2025

Tony

Please put guess with dogs away from others.

Set aside rooms specifically for dogs to minimize flea infestation.

Leisure Family

10/10

Exceptional

06 Apr 2025

Nelson

Everything was very good,

Leisure

10/10

Exceptional

06 Apr 2025

William

It was very clean.

Business_and_leisure Family

8/10

Excellent

31 Mar 2025

David

The staff were very accommodating and the room was a nice suite with a full size refrigerator. I stayed here for a week recuperating from a surgery and I had everything I needed for a comfortable and quiet stay.

Leisure Self

6/10

Pleasant

13 Mar 2025

Olga

I’m planning another stay at the Sonesta is very convinced when you are staying for long staying

Business_and_leisure Self

8/10

Excellent

13 Mar 2025

Shelley

Having a kitchen to make meals was very nice. Housekeeping only came to clean my room once. I asked for additional towels twice and did not receive them. The third time I asked I did receive 2 additional towels.

Leisure Self

6/10

Pleasant

10 Mar 2025

Kanedria

There was a lot of hair in our bathroom shower & the air never got cold. Other than that everything was nice.

Leisure

10/10

Exceptional

10 Mar 2025

Frank

It was unique to have a kitchen, but it would have been better with more utensils, but overall was great a big counter was very useful as well.

Leisure Family_with_children

8/10

Excellent

06 Mar 2025

CRAIG

Great location, older hotel

Friends_and_family Family

2/10

Poor

04 Mar 2025

Jennifer

Staff was friendly but our room had a strong dog smell. Staff never came to clean the room or refresh towels. One morning when we had the do not disturb sign on, someone walked in. I thought it was my husband so i called out to him and then i heard the door close. They didnt come when the sign was on to clean the room but then they key in when the do not disturb was on. We had many appointments to get to so we didnt have the chance to voice our concerns. They never had the chance to rectify anything since it wasnt brought to their attention.

Business_and_leisure Partner

8/10

Excellent

03 Mar 2025

Brandon

Great little place to stay