Name: Sonesta Simply Suites Jacksonville
Address: 4990 Belfort Road, Jacksonville, 32256, US

2/10

Poor

20 Jul 2026

Chris

Mold in hotel.
Shower handle fell off was unable to use the shower. No staff on site to fix it
Part of ceiling plaster fell during the first night of stay due to a leak
Staff and managers are refusing to address the issues and refund me for the inconvenience during my stay. I have been waiting for a response the last 2 weeks. Would not recommend at all.

Family_with_children

4/10

Poor

19 Jul 2026

Timothy

Would not recommend. Lady w/ glasses and short hair at desk was best part about the place. She was a ray of sunshine. I do not like writing negative reviews but this is to save others trouble. Bottom line place was dirty, smelled terrible, and the trash was overflowing in the halls Daily! None of the kitchen amenities were clean or working properly. I chose to go purchase extra towels bc we were only allowed 1 towel per person at a time. Cabinets were filthy. I had to clean bathroom floor bc after showering my feet were black from filthy bathroom tiles. I will be posting another review on google with a ton of pictures.

Partner

4/10

Poor

18 Jul 2026

Peter

I was woken up by the police this afternoon, who were very apologetic. An hour prior, a belligerent employee named Joe tried to force his way into my room to get me to leave. I told him that it wasn’t my day to check out and locked the door (I had extended my stay for another week two days prior). The police said he was offended by that, so he went downstairs, checked me out himself, and called the police. The police apologized and said that the hotel manager said it was a mistake. I’m in hotels six months out of the year, and this is the only property who has had an issue. Furthermore, the unit comes with a dishwasher and ice machine, neither of which work. I reported this to the front desk, and they said they would send maintenance. They never did.

8/10

Excellent

13 Jul 2026

Alvonia

Upon checking in once we made it to our room the floor hallway it was under construction. The

2/10

Poor

12 Jul 2026

Jacqueline

I will be sending all my concerns to management

No towels
Not enough silverware
No pots
Laundry lady cursed at me in Spanish
Sad situation and don’t expect more than I paid for.. I WANT A REFUND. Thank you

Family_with_children

2/10

Poor

11 Jul 2026

John

Never would come back

4/10

Poor

10 Jul 2026

Aline

Hotel needs a serious TLC, old furniture. Dirty bathtub, walls are cracked with grease in the kitchen area. Microwave and dishwasher were dirty when we arrived. Carpet smells like mold.

Family

2/10

Poor

30 Jun 2026

Eric

Horrible experience and will never go back. I could say more but would not want employees to lose jobs over this. The owners need to fix the mess that was created. I have been traveling for work the last 22 years and this is the worst experience I have had.

Self

4/10

Poor

23 Jun 2026

Jasmine

I moved rooms the first night, and then just accepted the second room because I had nowhere else to go. It was so dirty. Nothing wiped off, swept anything. The staff were nice though and helpful. Majority of the amenities were closed due to construction but opened up a few days before I checked out.

Self

10/10

Exceptional

23 Jun 2026

Melissa

Great stay

2/10

Poor

22 Jun 2026

Michael

The entire stay was awful really deserved my money back in full from bugs to improper cleaning to just down right disgusting

Family_with_children

10/10

Exceptional

21 Jun 2026

Shykeem

Very clean

10/10

Exceptional

18 Jun 2026

Ottis

Great place to stay. Staff was great, rooms was clean and the amenities were nice.

10/10

Exceptional

18 Jun 2026

Nilesh

Overall great experience, however staff needs to be trained up, they don’t know anything about how to check in after hrs !
If you call at 2 pm and ask I am gonna check in late, they tell you, you can’t check in that late! Even if you can !
So, staff sucks overall! They need to be trained up and get geared up for right information.

Self

6/10

Pleasant

13 Jun 2026

Deborah

The property was well maintained but the house keeping staff did not do a detailed cleanup the toilet had pubic hair on the toilet urine stains, arou the rim was not cleaned and the bath tub looked like a member of the staff just wiped out the bathroom tub

Self

2/10

Poor

09 Jun 2026

Chris

Needed a late check
The lady at the desk agreed. The next day at 11 a.m. the manager and staff were telling me to leave.
No internet
Convenience store wasn't staffed

I haf to call to get pillows in the room when I checked in!
Stains on the carpets I can document.
The stains still stunk from vomit

The bathrooms are new. However the floors are at least 1 inch higher causing a tripping hazard. I almost headed face first into the sink twice

Poor.water pressure and hot water was a problem

I have pictures.

Self

8/10

Excellent

09 Jun 2026

Raul

Everyone at the front desk were amazing from the manager to Katherine and Joe. Thank you.
There are renovations at the hotel and I believe they are expanding those renovations to the hotel entirely.
The room was very clean and we appreciate it that, however there was a very unpleasant smell in the hallways.
I will go back to this hotel. We really did like the staff.
Thank you...

Partner

4/10

Poor

08 Jun 2026

Joann

Very run down and not clean. No hand soap in the bathroom or kitchen. No vending. Front desk was still closed at 8:30 am so couldn't return the room key and check out. Room had an odd smell and furniture was scratched up like a cat had stayed in the room. First floor room and window locks did not work. Very disappointing.

Partner

4/10

Poor

08 Jun 2026

Valerie Marie

I've stayed at this hotel several times in the past, but this hotel has gone down - especially since Sonesta took over sometime last year! The room was decent, but upon check-in a notice was posted that renovations were underway in the laundry & gym. Too late for me to change or make other arrangements for a 4 day stay! This was not mentioned or stated in the reservations. The first floor hallway was blocked off & the air conditioner was off. The carpets were disgustingly dirty from construction traffic on top of the dirt & grime that was already there before construction started. The garbage was overflowing from all the receptacles causing a horrible stench throughout all 3 floors and the hallways. No one performed any hotel maintenance or cleaning over the weekend. The phone service does not work, and this Sonesta self-service hotel has no one working the front desk between 11 pm - 9 am. When Ispoke with the hotel manager about how nasty the hotel is, she offered no compensation, refund, or apologies for the hotels deplorable condition or my experience. This Jacksonville Sonesta hotel in particular is worthy of a -5 stars - that's a NEGATIVE FIVE STARS.

Self

6/10

Pleasant

05 Jun 2026

Justine

Not at all what I was expecting based on the pictures. The carpeted floor felt very sticky, we had to put blankets down to walk on it.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Stephanie

Staff was great, room was great room was clean and spacious. Very pet friendly.

Friends

4/10

Poor

02 Jun 2026

Bertram

I’ve been to this hotel twice in about 40 days and the elevator has not been working either time. It was a great inconvenience to have to take my bags up the stairs.

Business

2/10

Poor

25 May 2026

Curtis

Absolutely the worst experience I have ever had at any hotel ever. I was charged a hold 2 times for a room they never could put me in and never got to stay there. I ended up having to secure another place to stay. The staff pretty much did not care to help and just wanted to charge deposit after deposit blaming the system for not seeing the deposit hold. At 2:30 am we finally secured another place to stay. All calls to them have been ignored at this time

Partner

2/10

Poor

23 May 2026

Dandre

Room was dirt when checked in and a harsh smell

Partner

10/10

Exceptional

18 May 2026

Darline

Everything was ok

Self

6/10

Pleasant

17 May 2026

Robin

Safe. Clean bed. Hot bath.
It was not at all like the Sonesta Suite in Flagstaff Az which had more amenities and was a higher quality.
Was disappointed . I only stayed one night.

Self

4/10

Poor

11 May 2026

Viki

Although the kitchen was somewhat remodeled, the carpet was old. The couch was old. The chairs were old and dirty. They did not do a good job cleaning the floors. Was not satisfied with the room. The outside of the hotel was well maintained.

Partner

10/10

Exceptional

10 May 2026

Betty

Room was very clean and was surprisingly very quiet. I am someone who does not sleep well, but I got a good night's rest while I was there.

2/10

Poor

06 May 2026

Nikia

Nothing like in the pictures stay was horrible

Family_with_children

8/10

Excellent

03 May 2026

Brittany

A clean comfortable budget suite with a nice updated kitchenette. Just what I needed.

Partner

10/10

Exceptional

01 May 2026

Nakia

EXCELLENT Customer Service; especially front office staff including Katharine and the gentleman that worked overnight. They are a HUGE reason we had a fantastic stay. Thank you so much to all of you!

Pet

6/10

Pleasant

30 Apr 2026

Rebecca

Mediocre accommodations. Reminds me of a glorified Extended Stay America. You get what you pay for. It works for a short trip, or if you prefer to travel inexpensively.

\"The Store\" is empty, and looks like it has been abandoned for quite some time.
Small kitchen appliances are locked away, and good luck getting assistance with borrowing one at off hours.
The laundry and the gym are connected, causing the gym area to be saturated with laundry detergent fragrances (not good for asthmatics).

Elevator rattles loudly when operating. Elevator floors could use a good scrub.
Floor trash cans are right next to the elevator, and are always overflowing.
Paint and ceiling texture are peeling in places in rooms (have stayed here twice).
Laminate flooring is coming up in places in kitchen and bath - a panel stuck to my foot when walking on it.
Beds are on old metal frames that creak every time you move (not good for light sleepers).
One stay included a recliner in the room. Shabby would be a compliment for its condition.
Air conditioning units are loud and sound like they are original to the build.
Refrigerators are loud.

Overall, the property needs a thorough deep clean, new carpets, new laminate, fresh paint, new beds, updated bathrooms, and

2/10

Poor

23 Apr 2026

ricardo

I found a german roach next to coffee maker, curly hair in the bath tub and hand sink and a plastic lid from a container next to the bed I left after I found all of the above and I communicate everything to the nice lady in front desk.

Self

8/10

Excellent

23 Apr 2026

Akram

During my three‑week stay, my room was not cleaned at any point, even though I requested it several times. I was informed that housekeeping occurs every two weeks, but this service was never provided. On the positive side, replacement linens and towels were available upon request. The night staff tended to be unfriendly, while the daytime staff were warm and professional. The location is quiet, safe, and overall enjoyable, making the trip mostly positive despite the issues.

Self

2/10

Poor

18 Apr 2026

Ladi

Smelled like cigarettes

2/10

Poor

18 Apr 2026

Miyuki

Body soap and lotion bottles are both empty. Bath tub was not clean.

Family_with_children

10/10

Exceptional

16 Apr 2026

Akram

À nice hotel calm and safe even for a long period

Self

10/10

Exceptional

14 Apr 2026

Matthew

Clean room

Self

2/10

Poor

13 Apr 2026

Jennipher

Place smelled clean on the first floor and when I got to the third it smelled like old curry spices. The room was clean on walk in but the sheets for the sofa bed had body hair in them and the dishwasher had dirty dishes in them. Thank God my son had a sleeping bag in the car, as the sofa bed mattress had stains all over it.

Family

4/10

Poor

12 Apr 2026

John

The room we stayed in smelled AWFUL, and that smell did not go away. Night stand and lamp were visibility dirty to the point we cleaned them ourselves for peace of mind. Overall staff was nice, but we did overhear one yelling at another about how they’re “late everyday” which went on for several minutes.

It was a safe place to stay. But it was stinky and mildly gross.

Partner

4/10

Poor

12 Apr 2026

Kirsten

The common areas were very dirty like they never vacuumed, and our room was dirty. The bed sheets did look clean. The kitchen didn't have enough items to use to cook. Everything on the property is run down except the entryway. The desk staff was not available.

Friends_and_family Friends

6/10

Pleasant

11 Apr 2026

Johnnie

We were kind of disappointed on our choice with this place. There was such a weird smell in the hallways. The cleanliness was not very good. There were some pubic hairs in the shower when we arrived. But the staff was very friendly. Bed would be comfy if it didn’t make so much noise when rolling over.

Partner

2/10

Poor

10 Apr 2026

Justin

They Sold my room RESERVATION to someone else, had no other rooms available, and had no explanation of how it happened. I had to find another hotel after I drove 2 and a half hours there.

Family_with_children

6/10

Pleasant

09 Apr 2026

Janet

The room smelled like wet dog. The sink was cracked and the tub was 90% stopped up. Nice area. Glad it was just a layover for 1 night.

Partner

2/10

Poor

06 Apr 2026

dwyann

I requested a refund and no one responded back.

2/10

Poor

30 Mar 2026

Kathleen

kept screwing up our rooms carpet in hallways were never clean didn’t have silverware or pans in our rooms no toilet paper

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Scott

Basic amenities, nice little gym. Several places to eat nearby.

Pet

2/10

Poor

29 Mar 2026

Nyasia

Room was just filthy, I couldn’t even stay the night.

2/10

Poor

23 Mar 2026

Solyan

Theu cleaned one time weeks

10/10

Exceptional

15 Mar 2026

Michael

Nice location and clean modern room

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

robin

Nice easy location

Self

4/10

Poor

09 Mar 2026

Heather

The only complaint that my husband and I have is that they do not service your room. The gentleman at the counter told us that they don’t clean the rooms for two weeks (we were there for a work trip and was there Thursday- Monday). If we wanted clean bedding or clean towels, we would have to bring the dirty items down and they would swap them out for clean ones. The chair in our room was also dirty and the leather on the chair was coming off. There was something sticky on the head board and it looked like the tv hadn’t been cleaned or dusted in months. The staff was friendly though and check in was easy.

Partner

8/10

Excellent

08 Mar 2026

Brittany

The room was clean and comfortable. Hall areas were noticeably fresh smelling. The bed was very comfortable and I loved the soft pillows.

Partner

10/10

Exceptional

06 Mar 2026

Matthew

Great place if you want amenities like cooking and free laundry!

10/10

Exceptional

05 Mar 2026

Denisse

Very clean room.

10/10

Exceptional

04 Mar 2026

William

Great location, reasonably priced and friendly staff

2/10

Poor

04 Mar 2026

Jasmin

The property is okay but the cleanliness is not okay. My room smelled like smoke and old house combined and I seemed like it was coming from the a/c. We asked for more towels to shower and the only way they let us have more towels is if we brought the old towels down to the front desk. Never had an experience from a property like this.

Partner

8/10

Excellent

28 Feb 2026

Hope

The staff were friendly, helpful and pleasant.
The room was well cared for and clean.

Simple ways to ‘update’ the rooms some would be to reprint and add color to the information sheets on the wall board. Mine was very old and faded.
A list of eateries within walking distance, and the nearest grocery stores. Something that says ‘welcome’ and something that explains the cleaning room policies (I dont know that I should need to ask)

It’s those small items that seem to make the difference between this being ‘cheaper’ vs a good value

Thanks 😊

Self

10/10

Exceptional

26 Feb 2026

Chasity

Amazing.

2/10

Poor

22 Feb 2026

Alexis

found a baby roach in the bathroom, but they were nice and refunded me my money back.

10/10

Exceptional

17 Feb 2026

Jaxson

The room was spotless and the staff was amazing!!! Will be booking my next stay here soon!! XOXO

Partner

6/10

Pleasant

16 Feb 2026

Verified traveler

The room was dusty, the bed side lamps didn’t work.I turned the ice machine on in the freezer and there were black specks on the ice.I was there for work so I left early and came back late

4/10

Poor

09 Feb 2026

Robert

Staff was friendly at front desk.
The first room we were given the toilet was running, and the leather chair was filthy and cracked and damaged. We went to the front desk and they did reassign us another room.
Bathroom floor was not clean and room a bit dated and dingy. We stayed for four nights housekeeping never came in to empty the garbage, give new towels or give us more coffee. There was only one on the counter when we arrived.

Business_and_leisure Partner

4/10

Poor

08 Feb 2026

Robert

Room was dirty and old.

Self

8/10

Excellent

08 Feb 2026

Nicodemus

Decent stay decent price

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Ann

Yes

Business_and_leisure Partner

8/10

Excellent

30 Jan 2026

Valerie

The room was clean, staff was great, but, I was hacked while using Sonesta's wifi.

Business_and_leisure Self

4/10

Poor

26 Jan 2026

Ana

Our original room had roaches and it smelled like a roach house, the toilet paper had mold build up from wet. There was trash in the cabinet. The hallway smelled like weed/pot idk… it came from a specific room. We requested another room on another floor & we were accommodated (points for that).
All Im going to say is the pictures look nicer than what it is. The rooms do have a funny smell.

4/10

Poor

25 Jan 2026

april

Very scary, and they charge an extra secure fee of 100.00 and it takes 10 days to get back. No dishes to use dishwasher broke and alot of hanging outside building issues. Plus they had half parking lot blocked off due to painting

Business Self

8/10

Excellent

21 Jan 2026

Delaina

Room and bathroom was clean. Good water pressure in bathroom. Furniture still needs updating. Supplies in the kitchen have dwindled since our last stay.

Partner

6/10

Pleasant

20 Jan 2026

Robert

The hotel itself is very dated. The common area had sticky floors and the carpets looked like they needed a good vacuuming. The room itself was adequate, but the bathroom had sticky floors that my shoes stuck to constantly. The bathroom counter also had a residue that made it feel dirty. The bed was horrible and creaked every time you moved. The outlets did not hold plugs very well and were very loose. Overall, I personally would not stay here again.

Leisure Partner

8/10

Excellent

16 Jan 2026

Richard

Conveniently located and good value for a suite.

Partner

10/10

Exceptional

14 Jan 2026

Carole

Clean room good customer service

Business Partner

4/10

Poor

14 Jan 2026

Tina

The room itself was okay but needed updating. The bed was AWFUL!!! It should have been thrown out twenty years ago! It sank in the middle and the springs which were so worn out that it creaked and popped with every movement. You could feel the springs which was terrible. The pillows were pancakes. Did not sleep at all. I asked the front desk about replacing the mattress and was told they could try to move us to another room but they probably wouldn’t have any available. That never happened yet the parking lot was half full??? Asked about replacing the pillows and was told they didn’t have any. I WOULD NOT RECOMMEND STAYING HERE UNLESS YOU AREN'T WANTING TO SLEEP.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Licelot

My Stay was pleasant, loved that the hotel is in a quiet area and easy to find. Loved that the room had a separate kitchen, desk area. It is also pet friendly!

Leisure Pet

10/10

Exceptional

12 Jan 2026

Takasia

Decent room

8/10

Excellent

14 Dec 2025

Racheal

Older but room was clean

Business

10/10

Exceptional

12 Dec 2025

Joan

My room was Very Clean, Employees were Very Nice and Professional. I will stay again in the future.

6/10

Pleasant

06 Dec 2025

Akshay

.

Partner

10/10

Exceptional

18 Nov 2025

Tony

This was by far, hands down the best Comfort Suite we have stayed in ALL are travels. Model for all the rest.

Leisure Family

8/10

Excellent

07 Nov 2025

Troy

The room was clean. The staff was friendly. They did have a lot of fans running in the hallways. I don't know if they had a flood issue. It did not smell or anything like that.

Business Self

6/10

Pleasant

12 Oct 2025

Steven

Stayed here several times years back...however the hotel is a lot more work now.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Timothy

Thank you for a good experience

2/10

Poor

08 Sep 2025

roberto

Bad that cracks
When you move restroom was liking water on the floor and roaches on the kitchen. Staff was not friendly and did not explain anything.

6/10

Pleasant

22 Aug 2025

Eylen

N

2/10

Poor

16 Aug 2025

Mimose

The carpet in the hallway and also in the room dirty and smell bad. Bad odors almost everywhere. Never again

Business Self

10/10

Exceptional

18 Jul 2025

Lawrence

The property was extremely convenient to the Mayo Clinic. The staff were extremely pleasant and helpful. The accommodations were very comfortable and made us feel like home.

Business Family

10/10

Exceptional

15 Jul 2025

Aldona

Great location, convenient kitchen and great staff. Alex and Kyla were extremely helpful!

10/10

Exceptional

14 Jul 2025

Cindy

Good for an extended stay

The room was very comfortable and perfect for the type of stay that I had. Having laundry service available was very handy. However, the parking lot had a lot of garbage in it, and the lobby itself was very small and not very welcoming. But the room was perfect for my needs.

Self

10/10

Exceptional

14 Jul 2025

TONYA

Get Customer Service

Leisure Family_with_children

6/10

Pleasant

13 Jul 2025

Rita

Be

Nice room, staff a bit aggressive. All guests should be treated like guests, not everyone is living there and knows hotel rules. Needed new towels, upon request was asked wheere are dirty towels. After returning to front desk, was then asked to bring towels 2 doors down.

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Kevin

Going away Fast

I’ve stayed here multiple times over the past year and am still pleased with service and cleanliness. However as of late there has been a decline in the atmosphere of the hotel. There has in my view been a decline in patronage screening which has added to drug users hanging around.

Business

10/10

Exceptional

22 Jun 2025

Timothy

Kitchen

Self

10/10

Exceptional

14 Jun 2025

Brandon

Great room.

8/10

Excellent

12 Jun 2025

Alveria

Best SLEEP ever in a Hotel

4/10

Poor

03 Jun 2025

Angela

There was urine on the bottom of the commode with hair stuck in it. They also did not refill the shampoo so when I got in the tub to take a shower, I had no shampoo. I took it off of the holder so maybe they will refill it for the next guest. I also only got one washcloth.

Leisure Family

6/10

Pleasant

01 Jun 2025

Kam

the rooms and bathroom were unclean. overall though it was a nice stay very quiet and the AC works amazing.

Leisure Partner

2/10

Poor

01 Jun 2025

Hannah P

This was the worst experience ever. I absolutely DO NOT recommend this place. Bad bed, no Ac and it smell bad.

10/10

Exceptional

31 May 2025

david

From reserving the room thorough checkout, front desk and hotel supporting staff were wonderful. About 20 minutes from Jax Beach and Pier. Lots of places to eat 2 miles out and closer. I'll definitely stay again if in the area. I almost forgot. The main reason for staying there is they are pet friendly. Plenty of walking area and a lake/pond behind the hotel with easy access from within the hotel. Great place!

Friends_and_family Family

10/10

Exceptional

29 May 2025

Tracey

It was a great stay, very nice staff

Business