Name: Extended Stay America Jacksonville Lenoir Ave East
Address: 6961 Lenoir Ave E, Jacksonville, 32216, US

4/10

Poor

20 Jul 2026

Patricia

The pictures of the rooms are totally different from what you actually get. You get only the towels that are in the room, you must pay to get clean towels. There were actually bugs and very outdated appliances. You must take your trash outside and walk around the building to get back inside. I was called three hours later to see if I was checking out, I turned my cards in at the desk when I left. Conversations were permitting staff to know if you checked out or not. Parking lot late night argument was also bad. I wish I knew upfront what was the real experience.

Self

6/10

Pleasant

19 Jul 2026

Lakshmanan

The room I stayed in ground floor was kind of okay. Very old model, carpet soiled in few spots. Bathroom was also not great with water stains on the floor. But overall it wasn't a bad experience

Self

2/10

Poor

19 Jul 2026

stacy

This is a joke e

10/10

Exceptional

04 Jul 2026

NANCY

Safe and cleanly

Self

4/10

Poor

02 Jul 2026

Charity

Very bad needs improvement.

8/10

Excellent

01 Jul 2026

quamesha

The lobby needs more attention to detail as far as the doors and the counter was dirty. The room was clean. They probably should look into remodeling and having up-to-date furniture,the place, but other than that everything was OK.

8/10

Excellent

23 Jun 2026

Kia

Clean room air works

Partner

10/10

Exceptional

22 Jun 2026

Deanna

I love this place. Very clean and not over priced. Pretty good location. My stay was great

Family_with_children

8/10

Excellent

20 Jun 2026

Sean

The front desk attendant was very helpful. The room was clean and cozy. I locked my key in my room in the middle of the night, and the same attendant from my check in came down to give me another key without hassle or a charge for it. Her customer service skills are rare today and are the reason I will stay here again in the near future. Definitely a great value in a very safe area. Would recommend to others for sure.

Self

10/10

Exceptional

12 Jun 2026

Verdigo Demarcus

Ok it was fun

10/10

Exceptional

09 Jun 2026

Roobens

Good

2/10

Poor

25 May 2026

Jennifer

I'm a traveling nurse and my phone was stolen at work the night before I had to renew my reservation. I was 1 hour late paying for my reservation cause I had to go in person to get money due to my phone being stolen and deposit it to pay the hotel. The staff was rude about the entire situation telling me I was banned from staying at any of their properties cause I had money issues. Mind you this was my 4th week there and I had never been late before. I have never been treated so badly in the midst of being a victim of theft (we are lost without our phones)

4/10

Poor

24 May 2026

Ashley

Left side of bed had a big dip in it. Needs more soap and towels. Found two (nasty) bugs

Family

8/10

Excellent

22 May 2026

Jabreona

No ice machine, dirty tub, no breakfast

Family_with_children

6/10

Pleasant

17 May 2026

Lateka

Didn't use the kitchen

Partner

2/10

Poor

12 May 2026

Nihad

Dirty shower(hair on the wall), broken dresser, rusted stove, rusted sink faucet, stains all over curtains

Self

6/10

Pleasant

10 May 2026

Letitia

Well, to start off. I did not realize that this hotel required a deposit once I got there, it was very unexpected and I had to borrow the money from family in order to stay because my room fee was already taken out my account. Once I did get the deposit to stay for that weekend I was relieved a bit. But I got into the room it didn't smell too good, the stove top didn't heat up well to warm up or cook my food, the white fridge had spots all over the front, the shower curtain rod wasn't put up right in the wall so the shower curtain kept sliding towards the middle causing water to wet the floor, water for the shower wasn't hot, the water in the bathroom sink was hotter than the shower, my room key wasn't working at times I had to keep working with it for the green light to show so I could enter my room...SMH! I opened the windows to get some air but there were holes in both screens so I closed them back due to bugs may enter through them, the light over the stove did not work. But the A/C worked well the staff was nice, the room overall was clean, the bed was comfortable, the location of the hotel was far off the road I passed it..but anyway I don't think I'll stay there again.

Self

10/10

Exceptional

01 May 2026

Elionai

Excelente

2/10

Poor

23 Apr 2026

Matthew

Staff was real getto

Self

4/10

Poor

22 Apr 2026

Raggie

Your rooms smell like musty dirty clothes, it’s really a nice place, it can use some good cleaning and smell goodness, bed bugs in your rooms, I’m not convinced that it’s beetles, my neck says otherwise.

Self

2/10

Poor

15 Apr 2026

Marcus

Horrible

Self

6/10

Pleasant

05 Apr 2026

Naomi

Bathroom small & dirty . The toilet got clogged and it took an hour to get in contact with someone to bring me a plunger. Floors in room are very dirty. Staff is very rude.

2/10

Poor

14 Mar 2026

Jacqueline

No late check

10/10

Exceptional

17 Feb 2026

Brendan

Very nice experience and I left an expensive pair of sandals in the room which were held for me and returned. Thanks again!!!

Self

8/10

Excellent

15 Feb 2026

Timothy

Yes the room was in good shape everything was nice there needs to be more garbage cans to throw trash in other than the bathroom garbage

Business

6/10

Pleasant

07 Jan 2026

William

No soap or shampoo, ni coffee maker and bed was hard. Many other guests had dogs.

Leisure Self

2/10

Poor

01 Jan 2026

Isaiah

The front desk was rude and went about things as they liked

Business

10/10

Exceptional

31 Dec 2025

Angelia

Was was okay, only thing shower head was broken

Business

10/10

Exceptional

24 Dec 2025

Ariana

Good customer service

6/10

Pleasant

12 Dec 2025

Jenecia

The kitchen was ok the bed was uncomfortable and the pillows was flat.. it gave just throwed together. Could have been a little more clean the wash clothes where dirty as well

Partner

4/10

Poor

29 Nov 2025

Delise

The first room I stayed in smelled horrific. I used so much Lysol. The floor was filthy. I cleaned it up with Clorox wipes. After 3 nights I had to switch rooms. The second room was clean but smelled like a leaking attic. I had to wash all my clothes in my suitcase and air out my suitcase. I have been coughing ever since.

Business Self

10/10

Exceptional

13 Nov 2025

Hailey

Staff was very
Nice

10/10

Exceptional

20 Oct 2025

winson

Nice and quiet

Business_and_leisure Self

10/10

Exceptional

16 Oct 2025

Johnny

Clean rooms and above all the friendly staff.

Leisure Self

10/10

Exceptional

13 Oct 2025

Johnny

Always a friendly staff.

Leisure Self

2/10

Poor

12 Oct 2025

Bernard

Too many things to list

10/10

Exceptional

06 Oct 2025

Johnny

Friendly staff and comfortable beds.

Leisure Self

2/10

Poor

30 Aug 2025

Mikelle

Horrible

Business_and_leisure Self

10/10

Exceptional

12 Jul 2025

Ray

Nice to have a kitchen.

2/10

Poor

06 Jul 2025

Marilyn

Everything

Leisure

2/10

Poor

15 Jun 2025

Leigh

Nowhere on the app does it say once booking through a third party app there is a $100 deposit fee. Mind you my room was paid for in full and then Expedia had to bargain with the hotel on a refund on a fully refundable room for me

Leisure Self

2/10

Poor

07 Jun 2025

Mariangelica

The room keys didn’t work and they gave me another room and the keys didn’t work either. The smell of the hotel is terrible .

2/10

Poor

03 Jun 2025

Antwane

deposit

6/10

Pleasant

09 May 2025

Edward

Nothing

Business_and_leisure

8/10

Excellent

13 Apr 2025

rashad

This has been the only hotel I'll use whenever I'm in Jacksonville. The location is is convenient for getting around proposals places in the city and the staff are always very friendly and helpful.

2/10

Poor

24 Mar 2025

Chris

Absolutely terrible experience with no hot water, missing pillows, dangerously dirty, particles floating in the air, electrical panel in my room wide open and AC not working properly it should be illegal to rent this room I will be calling code enforcement

10/10

Exceptional

18 Mar 2025

Verified traveler

Bring bug spray

Stay was good except for the roaches in the bathroom.

Business

6/10

Pleasant

02 Mar 2025

Larry

Easily located right up of the freeway. The building was safe for the most part.

Leisure Self

2/10

Poor

14 Feb 2025

Verified traveler

Reviews are misleading

I came here on a business trip. The facility is situated in a good location, however, my experience was terrible. I wanted to leave after the first night. My key did not work the entire duration of my stay and it was difficult finding anyone to help me. I came back to the facility to find my door wide open on a few occasions and no worker in sight. My belongings could have gotten stolen and/or my safety jeopardized. I called the help line and they did not answer. I do not recommend this place.

Business

2/10

Poor

12 Feb 2025

Sentora

Better cleaning bad service

Leisure

10/10

Exceptional

09 Feb 2025

Bryan

Stay

I did not realize that they no longer had the continental breakfast I went downstairs about 6:30 this morning and there was no coffee and the clerical deaths or reception desk was closed I didn't realize they had started closing at 10:00 p.m.

Business

10/10

Exceptional

07 Feb 2025

Cylenthia

DIDNT have Breakfast. And folks was filming me showering and rapist was onsite woth drugs.

Business_and_leisure Self

10/10

Exceptional

26 Dec 2024

Chourio

staff was the best part . thanks

Family

8/10

Excellent

12 Nov 2024

Javier Ivan

Good

Leisure

6/10

Pleasant

07 Nov 2024

Melinda

Needs work done but the front desk young guy was a sweetheart on night shift

Business_and_leisure Self

4/10

Poor

28 Oct 2024

Chris

Never again!

We arrived on a Saturday afternoon. The lobby door was locked and required a room key to access the lobby which is where you have to go to get your room key. An employee opened the door for us and then left with no help checking in. 20 minutes later the front desk clerk showed up and checked us in. The room was terrible. It smelled like mildew and the carpet was wet. Tried to open the windows to help air it out but they were broken. The bathroom was nasty! A long chunk of hair was in the shower which had not been cleaned. Burn marks from smokers all over the countertop. The next morning we went to talk to the front desk but the front desk was locked down. (large garage door type shutter). Tried to speak with a rep the following morning and was ignored even after asking for help multiple times. Worst stay I've ever had at any hotel!

Partner

4/10

Poor

25 Oct 2024

Roslyn

My room 208 stink was stopped. Roaches is the room.

Leisure Pet

2/10

Poor

21 Oct 2024

tim

Stay somewhere else

Furniture was busted. Bed was terrible. Room was very noisy.

Partner

10/10

Exceptional

18 Oct 2024

Pergonnias

The environment

Business Self

2/10

Poor

14 Oct 2024

Richard

Worse attitude from the staff

Business Partner

2/10

Poor

14 Oct 2024

Carlton

Worst, most disgusting hotel, ever

The place is extremly run down, and the staff is very rude and condescending. Hidden charges such as having to pay 2$ for towels. And this is is just the tip of the complaints. .

2/10

Poor

08 Oct 2024

Tarjani

Our room we chose was non smoking. But we got smoking smell room. We could not sleep over night because of the smoke smell. It was very uncomfortable to spend a night.

2/10

Poor

04 Oct 2024

isley

They let me book a hotel room and there were no receptionist or anyone to service me when I got there.

Business_and_leisure Partner

2/10

Poor

27 Sep 2024

Darrell

Terrible rooms not remotely like website pictures rude staff

Leisure

4/10

Poor

21 Sep 2024

Timothy

My shower rode was broken,an so water ket getting floor.they only give me I set of towel no bathroom toiletries.

2/10

Poor

09 Sep 2024

Berman

Nothing at this place. bad service with the staff.

2/10

Poor

01 Sep 2024

Jonatas

Very dirty. Smell of vomit and piss in the halls. Loud music and parties in the rooms, there was a man standing outside my door arguing with someone on the phone for 15 mins before I decided to leave.

Leisure Partner

2/10

Poor

31 Aug 2024

Alfredo

Horrible experiencia , la habitación con mucha peste a humo de cigarro , todo muy viejo y asqueroso , todavía tengo peste en mi piel y la ropa la tendré q botar , muy asqueroso todo . No vale la pena , pagué 40 dólares más en cualquier otro lugar y valdra la pena porq estará en un lugar decente y limpio . No ingnore está reseña *.

2/10

Poor

19 Aug 2024

Stephanie

Room was filthy and saw a cockroach in bathroom have photos will be sending in and requesting a refund or will dispute with credit card. Front office notified as well.

Leisure Family

8/10

Excellent

18 Aug 2024

Duane

I liked the room & the price.

Leisure Self

2/10

Poor

13 Aug 2024

Jessica

This place should be condemned by the health department!! The 1st room the put us in was filthy. Full of trash, dirty diapers and blood stain in bathroom, apliances old and gross. We then got moved to a room on 3rd floor. The entire place smells. Our room on the 3rd floor had a dirty, brown scum covered shower, the bathroom floor is lifted and moldy from water damage,filth on the fridge, no pillowcases on the pillows, stained towels, also very suspicious white stain on floor under a handprint on the wall. I have 2 kids, and was traveling for a family trip. I cannot just afford to book a totally new hotel. I should have just drove the 5 hours home at midnight, but I was too exhausted. The outside door was propped open with a beer can and people staying in vehicles in the lot. When we checked out the lady also implied we would not get our deposit back after they inspect the room. I took pictures of the room when we got there and would pursue legal action if necessary.

Leisure Family_with_children

2/10

Poor

12 Aug 2024

Rachel

They said we couldn’t check in till 5 plus wants to charge a 100 deposit plus 40 a day for my dog who I have as an emotional support animal

Leisure Pet

8/10

Excellent

04 Aug 2024

Charles

Our stay

Room was good had A kitchenette with no utensils, but you can get them from downstairs bed was hard shower was supposed to have a seat in it and did not big thing was the trash room on our floor was overflowing five garbage cans, full and trash all over the floor the whole second floor smelled

Partner

2/10

Poor

02 Aug 2024

Rose

Only 1 person could take a shower because the tub took 2 hrs to drain. Air conditioner was extremely loud, carpet was stained. Over all very dark and drab. Also the security deposit had to be made as a separate transaction with a 7 day hold

Business

4/10

Poor

02 Aug 2024

Mary

First of all there was no elevator from one floor to the other supposed that a fire broke out there was lil children in the rooms what would happen to them i cannot even imagine .

Business_and_leisure Family_with_children

2/10

Poor

31 Jul 2024

Regenna

Terrible and staff is very unprofessional

Business_and_leisure Self

6/10

Pleasant

27 Jul 2024

Kayla

This is a hotel intended for weeks plus stays.

Cons: The hotel just isn’t clean. The bathrooms are grungy and very old, the floors are stained and need a solid scrubbing and everything is just run down. The elevator is long term broke as well.

Pros: The beds are comfortable, they have a full kitchen and the staff is very professional.

Leisure Self

2/10

Poor

24 Jul 2024

Ahmad

there were roaches in my room and hair in the shower drain. Otherwise it was fine

Leisure Family

2/10

Poor

18 Jul 2024

Ximena

Todo mal

Leisure Family

2/10

Poor

13 Jul 2024

Shannon

Roaches were crawling into our stuff and us. Had to leave early.

10/10

Exceptional

29 Jun 2024

Bishop

Ccc

2/10

Poor

27 Jun 2024

Verified traveler

Rude Staff. Housekeepers knock door at 10am

The housekeepers knock on your door at 10am when check out is not until 11am. Staff was rude.

10/10

Exceptional

21 Jun 2024

Morikeba

I love it very nice. Good service.

4/10

Poor

14 Jun 2024

jose

The front desk on Monday morning about 9am was extremely rude and unprofessional, hope she never at a front desk ever again. Apparently she was on the cleaning clue but she was running the desk on that day. I’m desabale and she made me go up and down several times, as if it was a joke for her.

Leisure Family

8/10

Excellent

07 Jun 2024

Nishell

The hotel was decent

Leisure Family

2/10

Poor

06 Jun 2024

katiuska

Worst hotel ever!

2/10

Poor

01 Jun 2024

Marcus

I had two rooms both was bad horrible 100 dollar deposit not worth it everything was dirty

Friends_and_family Friends

10/10

Exceptional

01 Jun 2024

Mary

Great experience

Family

4/10

Poor

28 May 2024

Nowshad

The only good thing's it's close to downtown Jacksonville. Other than that it's a cheap 2 star motel. Dirty and stained bed sheets, cigarette burns on toilet and bathroom basin. No breakfast, wrong advertisement stating about real breakfast, at 8:30 everything was out except for some coffee and some grits. Shady people that hang out at night.

Leisure Family_with_children

10/10

Exceptional

28 May 2024

Whitlee

We enjoyed our stay. Staff was accommodating!

Family_with_children

10/10

Exceptional

27 May 2024

huon s

Good enough

10/10

Exceptional

26 May 2024

Kashia

My stay was pretty good. The housekeeper was very nice and sweet. The front desk employees were respectful and knowledgeable also nice. The only thing i didnt like was no breakfast just complimentary coffee. Some fruit or something would have been nice but overall it was a good stay

Partner

2/10

Poor

19 May 2024

Derly

They have roaches

Partner

4/10

Poor

10 May 2024

Keshia

Room had roaches, room smelled, Hair on sheets and all over the bathroom

6/10

Pleasant

07 May 2024

LaUntrice

It was old, check in was slow, just ok at best...

4/10

Poor

03 May 2024

Destiny

Very poor

Leisure

8/10

Excellent

02 May 2024

rashad

The only thing I didn't enjoy was the wifi wouldn't connect to my gaming console but that's a minor thing. My stay overall? Amazing. This is my second time staying at this hotel and the staff and rooms were great. Friendliest staff literally was there 24/7 and was always helpful. The room was clean and very spacious I enjoyed the extra space and quiet. The beds are super comfortable and relaxing.

Leisure Self

2/10

Poor

25 Apr 2024

Jennifer

I did stay because I wasn't informed that on top of the room fee that I booked on Expedia there is also a large deposit per adult due at the same time.

Business Partner

8/10

Excellent

25 Apr 2024

James Robert

OK - appeared to be good for a longer stay - for a quick over night stay lack of breakfast was a negative factor. They had coffee and a few muffins but grab and run options were not very good.

10/10

Exceptional

23 Apr 2024

candace

Great stay

Stay was great .clean room good food and friendly service

Friends_and_family Family