Homewood Suites by Hilton Jacksonville Deerwood Pa

United States , Jacksonville Area - FL
JACKSONVILLE, 8511 Touchton Road
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100 reviews shown

10/10

Exceptional

03 May 2026

Rhonda

The breakfast was good and the staff are great.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Fred

Great breakfast

Partner

6/10

Pleasant

20 Apr 2026

Rene

Der Preis von 6000 Dollar für drei Wochen ist aus meiner Sicht absolut nicht gerechtfertigt. Die Ausstattung der Küche war unzureichend – es gab lediglich einen Kochtopf, keine Pfanne und auch nicht genügend Besteck für vier Personen. Zudem fehlte ein Geschirrhandtuch komplett.

Das angekündigte Housekeeping alle vier Tage hat leider nicht zuverlässig stattgefunden. Wir mussten wiederholt an der Rezeption nachfragen, damit überhaupt gereinigt wurde.

Auch die Zimmer hätten deutlich sauberer sein können, was den Gesamteindruck zusätzlich negativ beeinflusst hat.

Auch der Pool wurde nicht regelmäßig gereinigt. An einem Tag wurde er zwar gesäubert, war jedoch selbst um 12 Uhr mittags noch geschlossen.

Das Frühstücksangebot war ebenfalls enttäuschend, da es täglich die gleiche Auswahl gab: Burritos, Bagels und Waffeln, ohne Abwechslung.

Das Personal war sehr freundlich.

Family_with_children

10/10

Exceptional

15 Apr 2026

Kimberly

Everything was great. However, they need to have someone clean the outside sitting area. I sat out every night for a bit and the tables were never cleaned. Had a bit of a tough time with one of the tvs, but I figured it out!!. I'll definitely stay again.

10/10

Exceptional

14 Apr 2026

Laura Saphorn

Breakfast was so delicious and parking is convenient. This is an awesome place to stay. Staff member are so friendly all through my trip.

Partner

10/10

Exceptional

13 Apr 2026

Rachel

A great place to stay. The hotel was clean and the staff was friendly.

Family

6/10

Pleasant

30 Mar 2026

Nadine

Some of the doors don’t close. Customer Sevice is just OK. If you book for four people don’t expect to find pillows or towels for the other 2 people. You actually have to request them and they’re not always available. Good luck

Family_with_children

10/10

Exceptional

29 Mar 2026

JUAN

Feels at home, safe all around, very clean, excellent breakfast, friendly staff

Business

10/10

Exceptional

27 Mar 2026

Jeffrey Robert

Great place for a couple of night’s stay. Clean, friendly and well-appointed for a an enjoyable stay you can depend on.

Partner

8/10

Excellent

21 Mar 2026

April

Clean room, very nice staff. Check-in was delayed as our room and several others were not ready in time. I think they were short on help? The one cleaning room attendant was very crabby and didn’t bother to say hello or anything after we acknowledged her.

8/10

Excellent

16 Mar 2026

Olasumbo

Yes

Self

8/10

Excellent

09 Mar 2026

Cynthia

Yes

10/10

Exceptional

08 Mar 2026

Patricia

Breakfast was late and made my trip start later.

Friends_and_family Family

4/10

Poor

29 Jan 2026

Connie

The room was o.k. the dishes all needed to be recleaned, since they all had old food on them. There was no sponge, so i washed them all with a bathroom cloth. There was a bad smell coming from the sink, and i found slimy residue on the sink rubber ring. The cleaning is sub-par, which is sad that this is a hilton brand. They charge more for dogs than the other hiltons as well. There were metal bed extenders sticking out of the bed about 4 inches, and we all were hitting our legs on themm all night. There is no trashcan in the room besides the bathroom. Only a small desk one that fits pretty much only your 2 coffee cups and thats about it. There was overflowing trash in the hallways that smelt up the whole floor. Just not a great experience. .

Business Family_with_children

4/10

Poor

25 Jan 2026

Ayman

No cleaning of room except once in the entire 7 days stay, charged twice for room and funds tied up for a week -small room, asked for receipt but front desk printer broken and will email receipt and never did. Overall, not good experience.

Business Self

10/10

Exceptional

11 Jan 2026

Retha

Gteat. Locatio

4/10

Poor

02 Jan 2026

Tatyana

Dirty. Especially the room.

Leisure Family

8/10

Excellent

30 Dec 2025

Josh

The entire staff here was amazing to say the least!! The room,pool and hot tub were all nice and clean.

6/10

Pleasant

27 Dec 2025

Guillermo R

Management should check breakfast quality, variety and quantities.

Leisure

10/10

Exceptional

26 Dec 2025

Felicia

Courteous staff

Leisure Family

8/10

Excellent

26 Dec 2025

Natali

Very good place to stay. Family friendly. I don’t give a 5 stars because on Christmas Day they were doing some fixes in the room next to us and was very noisy

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Blanca

Setup of the room was excellent!! Friendly staff. Delicious breakfast choices.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Navaneethakumar

excellent location, well maintained and lots of choice for breakfast

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Lizbeth

The stay has been amazing , I even extended my stay to an additional day! Breakfast buffet/bar was great & tasty. And room was clean and comfy. Felt like a home away from home !

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Joe

Cleaning staff needs to be more thorough. Found hairs in the tub and what appeared to be sneeze residue on the towel rack. The plumbing was another issue. The toilet rocked on the floor like grandmas rocker and would barely flush. The ice machine on my floor made noises but no ice. I dare say I will find a different hotel to stay in next time in the area. Should have been only a 2 star rating.

Leisure Family

10/10

Exceptional

17 Nov 2025

James

Good breakfast selection. Easy parking. Good restaurants near by. Make sure heat has been tested before using. Our had a smell. Overall, great property

Leisure Partner

8/10

Excellent

08 Nov 2025

Lisa

Didn't eat breakfast

Friends_and_family Family

4/10

Poor

02 Nov 2025

James

Staff was very pleasant and helpful. Room was very disappointing for over $400, TV in \"living room\" did not work, possibly the remote, but it wasn't worth dealing with. Blinds in both rooms could not be closed, not sure what function they serve. And good luck getting from the bed closest to the window to the bathroom. There is less than a foot between the opposite bed and the wall..... The breakfast was descent with fresh fruit, yogurt and a limited breakfast burrito bar. All in all just not worth the money.

Leisure Family_with_children

6/10

Pleasant

09 Oct 2025

Andrew

Dont know how old this property is but its beginning to show some wear and tear. Doors stick and had to shove to get in. Toilet stopped up and it did not appear clean or if so the use of the room could be why it appeared that way. Positives enjoyed the breakfast and the wednesday get together. Hard working and pleasant staff.

Business

10/10

Exceptional

28 Sep 2025

dennis

Nice

Leisure

6/10

Pleasant

24 Aug 2025

Elizabeth

Staff was perfect, food was good. Rooms not so much

Leisure Family

10/10

Exceptional

28 Jul 2025

Richard

Safe

Leisure Partner

6/10

Pleasant

16 Jul 2025

Jacob

They had me in a room near the elevator and it was all i heard all day and night. up and down, up and down. Damn near lost my mind. please invest in sound insulation.

Business Self

6/10

Pleasant

15 Jul 2025

Sally

I was not expecting much and I got less than what I expected. On check-in I got to the room and was about to survey the room and then the front desk person came upstairs and said that our room was double booked. So my kids and I had to go back downstairs to see what was going on. When we got back downstairs it was an error in the system and everything was fine and so my kids and I had to bring all of our luggage back to our room. The A/C in the hallway was not working, which gave it a musty smell. The A/C in the room was great so no issues there. Then I did a survey of the room and it had a lot of imperfections (I.e paint in the tub was peeling, cracks in the ceiling, fire sprinkler in the ceiling weren’t properly covered, outlets not working to charge devices). But there was a strange lollipop under the TV. I brought it down to the front desk (I also found a box of Walmart brand pasta in the cabinet but I was too tired to complain about that too). Best part was the area, it was close to everything, breakfast was good and extra towels given. With everything that went in I would still give it a 3.5 stars. Key, don’t go in with high expectations.

2/10

Poor

12 Jul 2025

ANNATALIE

Stay from hell

Horrible and horrific stay. Booked for a week we were suppose to reconnection
Service ever other day. Only received one, one day we were without water for 8 hours. We couldn’t shower, use the toilets nothing. Tried to use the grill the front desk associate handed me dirty grill utensils was old food on them and mentioned she got them from the kitchen. They also checked someone in the same room as me who checked in during the middle of the night so at 1:30am a total stranger walked in on me and my family and were able to access our room while we were sleep. The burners didn’t work to the stove and the lights didn’t work in the rooms. Everything about the stay was horrific. This was a nasty property with no help. The staff was nice and the happy hour was really appealing but after so much going on I believe they were trying to make it up to the guest.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Maria

It was a good experience really liked this hotel a d the staff was great

Friends_and_family Family

2/10

Poor

29 Jun 2025

Corneshea

Scamming hotel

Gave us the wrong room and instead of jus switching us to the room we wanted the manager gone tell us it’s and extra $135 remind u we already had paid $170 for the night them damn ppl crazy we hurry up and left I don’t recommend staying there they are get overs bad

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Carol

Amazing stay, breakfast and location. 4 star rating due to murky pool and no available towels.

Friends_and_family Family

8/10

Excellent

13 Jun 2025

Harold

Nice place and very friendly staff

Leisure

10/10

Exceptional

07 Jun 2025

Hugh Alexander

Very nice location, my dad was there to celebrate my grandma’s 99th birthday so it was great to be able to find a nice hotel near her home.

4/10

Poor

26 May 2025

Morgan

All of the doors in the room were scraping the floor and difficult to open, we started out not having enough towels for everyone in our room and had a hard time getting more because they were always \"in the laundry\", the entire hotel was way too hot and the AC would shut off in our room at night. The breakfast is not great and there's not a huge selection, the staff was very nice was it took a long time to get a response or any assistance.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Harrinarine

Quiet and close to dining and city

Leisure Family

10/10

Exceptional

03 May 2025

Angerine

Thank you for everything even though we ran into a bit of a problem that I thought would ruin or stay thanks to Ida the Manager/ receptionist 😊❤️ it was resolved promptly thanks again for everything

Business_and_leisure Family_with_children

10/10

Exceptional

03 May 2025

Jesus

The entire stay was very pleasant.

8/10

Excellent

27 Apr 2025

DONALD

Enjoy my stay, but the outside back patio behind the dining area was never cleaned up. Clothing left in tge area , bird poop, was
never cleaned up

Leisure Self

6/10

Pleasant

19 Apr 2025

Brittney

The breakfast was good the first stay , but the second morning the breakfast was nasty and undercooked.

The staff was very nice and attentive and friendly, the down was that bathroom smelled like bad sewage when you flushed. The kitchenette didnt have much to it. 1 pan and 1 pot , the can opener was broken, 4 of everything. The bathroom floor needed to be mopped,
Pillows needed to be replaced, they were very worn down/in and the sheets should be changed ti a different fabric , it was really itchy.
Pool needed to be cleaned, but still not horrible. I think the room could’ve been better given it was a “Hilton”

But it wasn’t horrible.

Leisure Family_with_children

10/10

Exceptional

01 Apr 2025

Raquel

The staff was great and was very accommodating to all my needs.

Leisure Family

10/10

Exceptional

23 Mar 2025

Carmaleta

Short trip

Conveniently located, short trip to the beach and shopping. Kids enjoyed the pool and hotub. Rooms are spacious and well equipped.

Friends_and_family Family

10/10

Exceptional

18 Mar 2025

Bea

Staff was excellent and friendly. Rooms were clean and comfortable

Leisure Family

10/10

Exceptional

14 Mar 2025

DeAnna

Nice place

10/10

Exceptional

15 Feb 2025

Rebeckah

Everything

2/10

Poor

27 Jan 2025

Liam

There was nothing that we liked. We had to switch rooms on our second day due to the stove and sinks not working properly. In our second room, the toilet wouldn’t flush. We had to get maintenance to come by our room twice to fix it. And we were also lied to about room service. We left our privacy sign off our door since we were going out all day and when we came back, our room was not serviced at all. We called the front desk and the girl that was there told us that they don’t service the rooms and the only time they do service the rooms was when you check out. The next day, we left our privacy sign off our door again and our room was serviced. We complained to the front desk and have yet to speak to a manager. Worst experience ever!

Partner

2/10

Poor

24 Nov 2024

Verified traveler

Dirty

Partner

2/10

Poor

20 Nov 2024

Jerald

The first night the water pressure was so low the toilet wouldn’t flush and I couldn’t shower. The next morning the water was not working at all. I was told it was the 4th floor pressure and I would get a new room later in the day. I returned from my jobsite and was told I couldn’t get a new room and the problem would be fixed. The water was finally working in my room at 11 pm, but no hot water. The next morning, no hot water. I spent two days not being able to shower and a dirty toilet.

Business

6/10

Pleasant

15 Sep 2024

Lorena

I booked through Expedia! When I arrived I was charged again . The lady checking me in was on speaker phone with someone else and I never knew when she was talking to me or the phone. I felt this was very rude. The stay was fine. Bathroom wasn’t the cleanest. Carpets dirty. Windows you couldn’t see out of.

Leisure Family

4/10

Poor

17 Aug 2024

Jamie

The staff at the hotel are very nice! The hotel itself is dated and in need of repair. The air conditioning in the room was marginal at best. There are no usb plugs at all in the room I had. I would not stay there again

Business Self

6/10

Pleasant

09 Aug 2024

Jeanette A

Paint peeling off on the tub

Business Partner

10/10

Exceptional

31 Jul 2024

Jacqueline

Great location, close to lots of restaurants a Publix just across the street which comes in handy when you have a full kitchen in your hotel room

Family_with_children

10/10

Exceptional

11 Jul 2024

Vicki J

Feeling safe & felt secure at night while walking our dog.

Leisure Pet

10/10

Exceptional

11 Jul 2024

Vicki J

Plenty of areas to walk safely. Good lighting at night., able to walk our dog without feel afraid.

Leisure Pet

4/10

Poor

07 Jul 2024

Shelly

This hotel definitely needs a deep cleaning. Cabinets and chairs in our room were sticky to the touch and dead roaches were inside where the plates were. The bathroom looked like it was quickly wiped off and not really cleaned. Carpet had not been vacuumed in some time. Hotel never had any wash clothes or towels cleaned. We had five guests in our room and was only given 3 towels and 3 wash clothes. We had to ask for some every single day and was always given the same answer that they didn’t have any and would bring them by later. Hot tub would not get hot and staff had no idea what to do or how to find out. The only good thing about our stay was it was close to our ball tournament location and the lady that checked us in the first night was wonderful. Unfortunately the other staff was not so much. Our room was never cleaned or trash taken out even though we requested that option upon booking.

Leisure Pet

4/10

Poor

31 May 2024

Aaron

the paint was terrible the elevator was scary to get in and the A/C was hard to control on top of that the washing machine broke and we didn’t get notified about it i had to go down stairs twice before they mentioned that and we had to use pool towels..

Leisure Partner

6/10

Pleasant

08 May 2024

Stacy

Not the best

Hotel was ok. Location was great as it was near alot of shopping and restaurants - we booked for a concert at Jaguars Stadium and it was close enough and far enough from the price hikes of hotels. The service was great-check in was quick and easy. The room was very dated and a little dirty. Lots of dust everywhere. Beds are very uncomfortable. There's a bar close by that plays very loud music until about 2 am so just be aware of that. We only stayed a night and that's about all we could of handled. I wouldn't book again.

Partner

2/10

Poor

04 May 2024

Cody

When I attempted to check in they informed me they had overbooked and I didn’t have a room. So I had to find another room.

Family

2/10

Poor

01 May 2024

Trina

Amy Charleboix asst mgr and Lynn branscome mgr of Homewood Suites by Hilton Deerwood Park Jacksonville, FL told me there were no available rooms when I asked to have my room changed because the bathroom toilet didn’t flush, the toilet was filthy and the bathtub appeared to have been unclean. I have my 3 yr old and 1 yr. old grandsons with me and we literally just arrived after a 9.5 hr drive from Virginia. Lynn branscome General mgr. also told me that she has been in this business for 23 yrs and there are no available rooms. Lynn also told me that If I wanted to check out I could, so I did. When I came down after packing up and getting the two grand kids together; as the grands and I were approaching the front desk Amy saw me and she said to the general mgr., Lynn, and Mike the individual whom checked me in “is that her?” I replied “yes, im her, but none of them replied.
Amy did apologize for the matter as she gave me my receipt with a zero balance. She also asked me if the toilet in my room 222 was fixed and I replied “the worker who was attempting to fix the toilet in the room was just here you should have asked him if the toilet was fixed; and the worker should have reported back to you right away since this was a time sensitive matter. The worker did assist me on the elevator and appeared at the counter as I was checking out with Amy, but Amy never asked the maintenance worker if the toilet was fixed.
I felt discriminated against since the hotel was not sold out.

Business_and_leisure Family_with_children

6/10

Pleasant

21 Apr 2024

Shaun

Room was ok for a night. King suite was small, people above us were super loud and we could hear everything until about 2am. Staff were nice.

Leisure

8/10

Excellent

13 Apr 2024

Andrea

Family Trip

3 night family trip. Staff very friendly. Room was big enough to sleep everyone and sit in on a rainy day. Room had minor ‘not clean’ items like clear dusted/not dusted areas. Our family found this insignificant.
Would not recommend the pull out couch bed for an adult, but the kids loved it.

Friends_and_family Family

2/10

Poor

25 Mar 2024

Nick T

Parking lot damaged my car.

The hotel parking lot had metal rods stucking up that ripped out the underside of my vehicle. The toilet also had hairs in it.

Friends_and_family Family

10/10

Exceptional

18 Feb 2024

Michael

Property was great and in a great location.

Leisure Partner

10/10

Exceptional

08 Feb 2024

William

The Front Desk was a Great Start to a Great Stay!

When I was checking in, the lady checking me in let me know that they have a complimentary wine and beer tasting for the customers. How cool is that! The front desk clerk also helped me get onto their WiFi portal and gave me water for my room. Service was a 30 out of 10 rating!

Business

8/10

Excellent

26 Jan 2024

Verified traveler

The female who checked us in was wonderful, but the bed in our room had a visible sag in it and hurt my back to sleep on it. The woman who checked us was not available until we called out for someone to attend the desk, she did not ask about our stay, and was dismissive.

Leisure Partner

4/10

Poor

09 Jan 2024

Kimesha Le

The check in process was seamless. The lobby and breakfast areas were clean.The room however was dirty. Stains on the curtains (looked like blood), walls, heavily stained floors (to the point where a floor runner was placed over a section of the carpeted area), chairs, and sticky door handles shows there is a lack of attention to detail. Additionally, the carpet and furniture smelled poorly. Renovations need to occur on the rooms. I will not be staying here again while staying in Jacksonville.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2023

Clarice

Great hotel! Perfect location!

We stayed at Homewood for one night after a football game. It was perfect. The lady at the front desk was very warm, friendly and welcoming! Our room was great, very comfortable. The location was about 10 mins from St John's Town Center, with an abundance of restaurants and shopping. I will plan to stay again for the hotel comfort and location!

Friends_and_family Family

10/10

Exceptional

16 Oct 2023

Crystal

Just some areas seemed warm down although it was clean.

Leisure Partner

4/10

Poor

07 Oct 2023

John

Used to be nicer. IT NEEDS an update and deep cleaning. Elevator is extremely slow. The service sticker on the elevator was expired. Room service cleaning needs to be done daily. Not every three or four days.

Business_and_leisure Family

10/10

Exceptional

05 Oct 2023

Duc

Great!!!

Leisure Family

2/10

Poor

17 Sep 2023

George

Check in was at 3:00. We had 2 rooms reserved. Only one was available when we arrived. The other was not ready until 5:30. The only explanation was that it was taking a while to clean because the room was “really bad”. Breakfast was horrible so we left and went to Cracker Barrel.

Leisure Family

10/10

Exceptional

29 Aug 2023

Janice

Pleasant staff, great breakast and a good nights sleep!

Business Family

10/10

Exceptional

25 Aug 2023

Kathie

Great

The stay was great

Self

2/10

Poor

21 Jul 2023

Ari

The room was half cleaned, and I woke up to a cockroach crawling on me.

Leisure Family

6/10

Pleasant

15 Jul 2023

Donald

So-so

Staff friendly and helpful. Rooms are outdated, only get cleaned every 4 days. Breakfast was ok.

Partner

4/10

Poor

10 Jul 2023

Verified traveler

The lady at the front desk when we checked in is very pleasant. But this hotel definitely needs to be updated and thoroughly cleaned. We were greeted by a musty smell right when we opened the door to get in the room. Bed linens and shower curtain looked like it hasn't been changed in a while. Bathroom floor is dirty. To top it all, I saw a bedbug crawling in the ceiling right before we checked-out. I told the front desk on the way out, hopefully it'll be addressed. Good thing we only stayed in this hotel for 1 night, a very eventful night at that, we didn't bother having breakfast, we just wanted to get out of there in a hurry. I don't like to leave reviews but I think this horrible experience needs to be shared.

Friends_and_family Family

8/10

Excellent

10 Jul 2023

Danielle

Short on supplies

There were never enough towels or bedding. The front desk never had any during the 3 nights we stayed

Friends_and_family Family

10/10

Exceptional

02 Jul 2023

Tabarak

I loved this property 10/10 this was the most spacious hotel room I've ever stayed in for a decent amount of money. 2 queen beds AND a pullout sofa bed? Yes, please! Also very clean.

Leisure Family_with_children

8/10

Excellent

17 Apr 2023

John

Time for a remodel and update.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Apr 2023

Dorothy

Great place

This is our thirteenth year to return to this hotel for annual medical trip. Clean, comfortable and spacious. Personnel very friendly. Highly recommend.

Partner

10/10

Exceptional

14 Mar 2023

Rico

Great Stay

Great Stay

Business

2/10

Poor

04 Mar 2023

christina

Codes do not work cannot see all checkin . Hotel do not have reservation

Business Self

6/10

Pleasant

24 Feb 2023

etta

Our rooms were not ready until 5:30 and 5:45 but check in was at 3:00. The carpet in one room was destroyed however management did upgrade me to another room. We were rushed to attend our 7:00 event and could not get dressed properly or rest before going since we checked in so late.

Business Family_with_children

10/10

Exceptional

29 Sep 2022

KARLA M SIERRA

GOOD PLACE

Family_with_children

10/10

Exceptional

20 Sep 2022

ilda j

THE BEST

This is my favorite place to stay, by far the best in that area

Partner

6/10

Pleasant

29 Aug 2022

Cydnie

We have stayed here many times over the years. The property is becoming run down. Needs some TLC. I doubt we stay there again.

Leisure Pet

8/10

Excellent

09 Aug 2022

Verified traveler

Enjoyed our stay. Unfortunately, the smoking area is right by the pool. Additionally, no towels at the pool. All in all would stay here again.

Friends_and_family Family

8/10

Excellent

01 Aug 2022

Maricel

The staff was great and friendly, the guy who checked us in was really friendly and gave some recommendations. We had 2 separate rooms one room was more updated than the other but smelled like cigarettes and the garbage cans were a little dingy. The other room the bathroom ceiling above the tub was peeling and lots of dirty spots all around the doors and door frames. It was a decent stay but I won’t stay here again in the future.

Leisure Family_with_children

4/10

Poor

17 Jul 2022

Terrance

Overall, it was a decent hotel. The front desk clerk was pretty rude when I requested an additional towel and rag. She also had the audacity to say, \"you gonna have to come and get it because it's just me here.\" I walk down and get attitude, demanding that i bring my dirty towels with me. Not sure why I had to go through that when there was another gentleman behind the desk with her on the phone wearing a Looney Tunes tshirt. There was large bags of smelly trash near the elevators both days I was there, all day. Lastly, my room smelled like pet urine - very strong pet urine.

Business_and_leisure Family_with_children

10/10

Exceptional

10 Jun 2022

Stephanie

Front desk beyond helpful

Wonderful experience

Friends_and_family Family

4/10

Poor

07 Jun 2022

Tiffiney

There were small roaches in our room, the ceiling looked like they had just threw a patch of paint over it after ripping the ceiling fan down. The customer service was pretty good but rooms need work and pest control

Friends_and_family Friends

6/10

Pleasant

03 Jun 2022

Joan Marie

Came back to JAX for my granddaughter's HS graduation. Was joined by my son, who flew in from Germany for the occasion. The lovely young woman who checked us in apologized profusely because she was unable to upgrade us to a 2 bedroom suite based on my son's active duty military status as the reservation was made via Expedia and not directly with Hilton. He ended up on the very, very uncomfortable and noisy sofa bed. As former Jacksonville residents, we were disappointed in the cleanliness of the room. We expected better from our old hometown. The carpet was very dirty. We didn't dare walk barefoot on it. There was a used washcloth under the bathroom sink. The insides of all the wastebaskets and recycle bins had food residue on them. My son returned to Germany 2 days before I checked out. The night he left, I saw, and killed, 2 roaches in the kitchen near the trash/recycle bins. We had precious little in the way of food containers to throw away, and all were rinsed out before landing in the bins. I found the food residue when I pulled the plastic bags out to dispose of whatever was attracting the bugs. I previously stayed in the Homewood Suites at St. Johns Town Center, and found it to be much nicer as far as the condition of the room furnishings and cleanliness. Daily housekeeping is no longer offered. It must be requested the day before. I don't know if this is a Hilton policy or property management policy. Daily cleaning is essential & should be resumed.

Leisure Family

10/10

Exceptional

16 May 2022

Rachelle

Check in was great.

6/10

Pleasant

26 Apr 2022

Boyd

They stay was pleasant. The room could have been cleaned better. The bathroom cleanliness was not up to par and I had to buy some Lysol wipes from CVS across the street. The room was smaller than I expected but it was overall a decent stay. Pool was a bit dirty but I used the net and cleaned it myself so the kids could enjoy. It was a good location for me so I dealt with the minor issues. The hotel has a lot of potential if it were cared for a bit better

Leisure Pet