Name: Ramada Conference Center by Wyndham Jacksonville
Address: 3130 Hartley Rd, Jacksonville, 32257, US

4/10

Poor

06 Mar 2026

Kenneth

Room was disgusting. Light hanging down from ceiling in bathroom. Toilet backed up when used. Room phone didnt work. Desk clerk on duty was very rude and agressive. Only positive he did give me a plunger so we wouldnt have to change rooms.
Loud partly due to comedy club attached to lobby. Pool dirty. Had no towels but 3 floor mats.
Strong Smell of marijuana mostly in bathroom . Had to pick up air purifier

Friends_and_family Family

2/10

Poor

11 Feb 2026

Joel

Staff was rude, room didn't have towels, phone, tv remote, ice bucket, breakfast didnt happen because the staff called out, lots of weed smoking in the stairways...bad and scary

2/10

Poor

02 Feb 2026

Thomas

Rude front desk staff. No towels or soap. No hot breakfast on last day. Other breakfasts very subpar. No hot water. Heating system broken in room. Room dirty. Ice machines not working. Facility very run down. Poor TV service.

Partner

4/10

Poor

27 Dec 2025

Kyle

Not great.

2/10

Poor

26 Dec 2025

Bob

A very disappointing experience. Do not stay here. The rooms are severely dated. There were no washcloths, the carpet is absolutely gross, the A/C fan did not work, very limited TV stations, the trash recepticles at the side entrances were overflowing with trash, dirty towels were piled up outside the rooms, dirty diapers and trash were outside in the parking spaces, and worst of all, guests were loud and arguing all through the night to the point of yelling profanities and kicking the doors of the rooms. We did not feel safe or valued as customers. In fact, we did not complete our stay and forfeited a night of the charge.

Leisure Family

2/10

Poor

26 Dec 2025

Jennifer

Staff was nice. The hotel itself was a complete catfish. The firsr room we was given hadnt been cleaned. No bedding, trash, drigs.. smell of weed and smoke was horrible. The second room was mildly better, but we had 2 microwave ls... had to unplug the mlfridge to use the microwave. The floors were so dirty it made all of ourbsocks blackon bottom. No landline phone for wmergencies.. and it was a non smokin h room, yet still jad a hint of smoke. The light bulb beside the bed was taped into place and the fixture itself was broken.

Partner

10/10

Exceptional

25 Dec 2025

Stephen

Excellent Breakfast and Polite STAFF

2/10

Poor

14 Dec 2025

Mary

All the services at the hotel are very bad.
The rooms are dirty, the heating doesn't work, and the bathrooms are in poor condition.
I do not recommend it.

Leisure

10/10

Exceptional

12 Dec 2025

Anita

The room was clean and very spacious. The staff was very professional and polite

4/10

Poor

09 Dec 2025

Thomas

Check-in was slow, room was musty, and outdated. Refrigerator needed to be defrosted.
The comedy club was a nice surprise and the breakfast buffet was surprisingly good.

Business

6/10

Pleasant

08 Dec 2025

Janet

After seeing the first room, I requested a different one. It felt unclean. The second was better, but upkeep was poor and carpet was suspect. The Breakfast was very good, saving the overall experience from being worse.

Business_and_leisure Self

4/10

Poor

07 Dec 2025

Barbara

When I checked in the Gentle man was great, the next morning i went and told the night shift lady that my shower needed cleaning as the housekeeper sprayed it down but forgot to clean it, and i needed a working blow dryer, the housekeeper came in but no blow dryer, she wiped down the shower but not cleaned it. This hotel has a comedy club, and when it is going on, hotel guests do not have parking, they need to make sure that their paying guest have parking and not have to park across the street at night to get to their rooms, very dangerous for a single woman staying at the hotel. no coffee maker as advertised, the night shift person is not very customer oriented and seemed to be bothered when i asked about the ice machine, which found out it was out of order. Charlie in the buffet area, is such a delight, he greets all of the guests and is such a pleasure to see every morning of my four night stay. Please help this hotel, I have been coming to it for over 25 years for it's buffet and stay and i see it going down hill, it just needs some updating as the room i stayed in was in need of some work. The complaint is the night shift not being very customer friendly, and the housekeeping needs to be a little better with making sure the rooms are completely clean, and be a little more task oriented as she took the shampoo and conditioner and left two lotions in the place of. all in all i would stay again but would make sure i was treated like i was wanted and their priority.

Leisure Self

2/10

Poor

04 Dec 2025

Greg

The room that I was put in. stunk. and I mean smelt so badly you wouldn't believe it. After surveying the rest of the room, I found. that the bathroom was very dirty. The toilet sheet was very loose. The TV had no cable connection coming into it. so the TV would not play. You can find out the room that I was given. Go check it out and you will see what I mean by stunk. I will never recommend any one to stay. in a Ramada Inn ever. Now going back to the loose toilet sheet. I am disabled and I wear a prosthetic on my left leg all the way up to my ass. So if I wouldn't have checked that toilet sheet and sat down on it and fell, you would be looking at a very nice lawsuit. Let this hotel get in the condition that it is in should be fired immediately. and the top management of Ramada Inn should be reviewing this hotel in person. and possibly shutting it down. I immediately checked out of this room. I immediately checked out of this room and went across the street to La Quinta Inn. That was 100 percent better than the Ramada. And I also did not feel safe on the property because of the homeless people that were around it. I expect a full refund immediately.

Friends_and_family Family

2/10

Poor

03 Dec 2025

Tara

The room was dirty and I didn’t feel safe staying there so I canceled my reservation. I didn’t receive a refund because the hotel wouldn’t respond to Expedia despite them reaching out multiple times and me telling the clerk they would be reaching out to cancel my reservation.

Leisure

2/10

Poor

30 Nov 2025

Kameka

Once entering the room, a VERY BAD STRONG odor was in the room. I had to leave the room door open like 3 hours & use Lysol to TRY to get rid of the smell. The iron broad cover filthy. I went back to the front desk to complain and the guy at desk said was, OH. No apology!! I requested a sheet so I could iron. He promised to come in 5 min to the room & NEVER came.

We never got our bedsheets changed or trashed taken out. Next time I’m in Jacksonville, FL, I will be staying there.

However, the location was perfect to get food or for shopping plus leisure.

Leisure Partner

4/10

Poor

22 Nov 2025

David

I travel often and try to stay at nice hotels that have a bar/lounge. This one has a nice one but it was closed the night I was there. You could get a drink in the “Comedy Club” but I’m not buying a ticket to get a drink. The grounds are filthy, people for a lack of the appropriate term, use the parking lot to get high. The room was decent.

Leisure Self

8/10

Excellent

22 Nov 2025

Angela

Concierge was very nice, very pleasant.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Jenna

Cleaning staff went above and beyond to track me down and give me an item that I almost left behind. The breakfast attendant was more than attentive to our needs. The receptionists were also wonderful and helpful. Very great experience!

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Paul and Barbara

The rooms are the bare minimum that would be acceptable to be considered rentable. Awful smell ( like stale old cigarette smells ). Looks like a lot of homeless stay there and indigent hang out around all of the rooms.
Beds were comfortable if you like soft mattresses. Don’t think I would stay there again.
Like soft

Partner

4/10

Poor

14 Nov 2025

Eric

No wash cloths in the room. No hair dryer even though it had the holder. Breakfast buffet from 6:30-9:30. No hot food brought out till 7:45. The hotel is very outdated and could use some definite refurbishing. Trash all over outside. As if nobody cared about the appearance of the property.

Partner

2/10

Poor

13 Nov 2025

OTIS C WHITE Jr

the bathroom shower was terrible, floor was not clean in the room, the only thing good was the breakfast. Staff was Rudd.

Leisure Family

4/10

Poor

27 Oct 2025

Lelia

It appears that this hotel has a contract with the city. Other occupants were clearly in need of housing and some were vagrants. The five days I was there EVERY night there was arguing, and loud talking, even a motorcyle...all right outside my door. The breakfast is not a typical hotel breakfast at all. You have to go to the front desk to get a card and present it to the staff to get the few items available. Again this is to only serve the guest and not those that seem to walk in off the street and it's quite annoying. This property should only service those in need rather than mix reservations with regular travelers who are unaware of what they are getting into.

Leisure Family

4/10

Poor

23 Oct 2025

Yaw

Brrakfast was subpar and the surroundings was dirty

Leisure Family

2/10

Poor

22 Oct 2025

Amber

We came from down south to surprise celebrate my partners birthday and were put into a room that was actively being renovated, walls half painted, bathroom with cabinets taken off, shower full of rust and falling apart. We were offered another room and were unfortunately in a hurry to get to a dinner reservation so we did not inspect it further than now having fully painted walls and a proper bathroom. We got back to our hotel to sleep, and woke up to realize that there was mold everywhere!! The headboard, the night stands, the corner of the walls and the carpet. The trim had black mold behind to the point of growing up the wall. We packed everything up in a hurry and hoped that breakfast would at least be as pictured and promised, but we were left in disappointment once again. The beautiful photos of fully loaded banquet style trays were instead little bowls of milk, apples and cereal. We were once again in a hurry to get to a lunch reservation with family so we just left. To my horror, while at lunch I began to feel very itchy and started having little red splotches and bites under my upper arms and determined they were bed bug bites!!!!!!! We put EVERYTHING in trash bags and sealed them up tightly, took a shower at a family members and threw our clothes away. I wanted to chalk it all up to just a crappy hotel experience but the public needs to know THAT THERE IS MOLD EVERYWHERE AND BED BUGS!!!! I have photos of the mold, as well as my bites!!!

Leisure Family

10/10

Exceptional

21 Oct 2025

Stephen

Absolutely amazing breakfast

6/10

Pleasant

18 Oct 2025

Christina

Room was ok, comfortable bed, dirty room. Pool is gorgeous. Breakfast was old subpar.

Business

2/10

Poor

14 Oct 2025

Charles

Terrible Hotel

I’ve stayed at a lot of Ramada hotel over the years. This is the worst one I’ve ever been in service is absolute terrible. The rooms are dirty. Carpets are filthy no Maid Service. They need to lose their franchise. It is really a bad hotel..

Business

2/10

Poor

14 Oct 2025

Darrell

Mildew, mold, nasty carpet

Leisure

2/10

Poor

13 Oct 2025

Marsha

Room had peeling areas on the ceiling and it was moist/damp feeling to the point of the linens even feeling damp by night 3. No coffee maker in room.
If it had not have been that we were only there to sleep and shower we would have requested a different room or gone to another establishment altogether.

Partner

2/10

Poor

04 Oct 2025

Jonathan

We arrived at 7 pm...there was no one at the Check in counter for 10 minutes. Someone was there before me...it was 20 minutes before I had the key cards. We went to the room to find a running toilet...it would fill up...leak down...fill up...leak down...every minute or so (I have video of it). There was mold on the cover of the ironing board (Room 111) and the ceiling above the ironing board (I have pictures of the mold). It took the lady at the front desk another 45 minutes to check the room and give us a key card to another room where we found rust on the closet door frame and and a musty smell (Rm 137). While we were waiting for her to get the new key card so we could inspect the next room we (my wife, 24 yr old daughter and myself) we noticed 4 people loitering under one of the stairways. They did not seem to be motel/hotel guests...they were loud and pulling stuff out of the closet under the stairway. My wife said, \"I don't feel safe here.\" I agreed and asked for a refund. The lady at the Check in desk...Stephanie...said she couldn't refund us anything because we made the reservations through Expedia.
PLEASE REFUND OUR MONEY. We did NOT stay either night at the Ramada...we went to the LaQuinta Inn next door and their room was clean...the property was friendly and comfortable and we were so grateful to stay. I can provide you with the pictures of the mold, the video of the running toilet and our receipt for our stay at the LaQuinta.

Leisure

6/10

Pleasant

27 Sep 2025

Annalee

Was given an initial room at 4, room wasn't cleaned. Check in was over 20 min, clerk was either ill or smoker cough really bad. Light in bathroom was very dim but the AC was great and the new mulch and inside pool area looked great

Business Self

4/10

Poor

16 Sep 2025

Tanera

S

2/10

Poor

07 Sep 2025

Paul

Very dirty room. Floor, countertops covered in grime. AC didn’t work. Had trouble getting towels. Prostitution going on. Dirty needles outside the rooms.

Friends_and_family Friends

2/10

Poor

04 Sep 2025

Rick

DO NOT STAY HERE

No wash clothes, hand towels or shower mat provided (even after request). I left my gold bracelet on the nightstand when I checked out. I called few hours after I checked out. They had already cleaned the room and stated they did not find any bracelet. I called the hotel for days, each time asked to speak with a manager. Each time a person got on the phone, claiming to be a manager/supervisor. They all said the exact same thing “no one has turned anything into me” I was told I would need to speak with the housekeeper manager, then was transferred to their extension, the phone just rang. I was told multiple times by different managers that they would call me back, they never did. Every time I spoke to a manager, they would tell me they never heard anything about a missing bracelet. I even called corporate customer and opened up customer service claim. I was advised by corporate that they couldn’t do anything because the hotel I stayed at was privately owned. When the housekeeper manager finally called me, she stated that no one had turned any bracelet into her. She stated that there is a lot of drug users that walk around that property, that could have broken into the room. I finally had to get law enforcement involved. Whoever entered the room after I checked out, took the bracelet that I know for fact, was left on the night stand in plain view. Even after week from when I checked out, the hotel manager claimed that she knew nothing about a missing bracelet. Horrible

Self

2/10

Poor

27 Aug 2025

Christopher

Smoke and Mold battle With Flea referee!

The lobby was catfished. It looked pretty decent. Stephanie who helped us was nice. We went to our room and it was horrible! It smelled like cigarette smoke and mold battling which was going to stink more. First thing we checked was the bed. Sheets were white and clean. Carpet was Nasty. Bathroom was old but somewhat clean. Had flip flops on looked down had FLEAS on me. Went out and went to desk. She offered to move us and I said NOPE! She said they would refund me. We will see.

Partner

2/10

Poor

24 Aug 2025

Gerard Nicolson

I rated this place on their website. Man, I was appalled by the state of the room. The bed had big hole in the middle of it, we had to go to Walmart to get vinegar and clean the shower head. So I don’t even need to tell anything else. The tub was just nasty. We were supposed to start 2 nights, but checked out the next day. We booked it for convenience because we had a comedy show in the same building, never again.

Leisure Partner

6/10

Pleasant

22 Aug 2025

William

Check in was a horrible experience. It took 55 minutes to check in. 55 minutes to get a key. That's horrible service. Also checking out there was no customer service either, although I did not have to wait 55 minutes to check out.

Self

2/10

Poor

19 Aug 2025

Edward

The doors don’t work … the floors was leaking by the a/c & wet some of my expensive shoes

2/10

Poor

19 Aug 2025

Tina

I should have read the reviews! The worst thing about my stay was the smell and then i took a clorox wipe to the nightstand and it was literally black with my hand print on the wipe . Thats bad ! All the surfaces were the same.The best thing was the shower which was ablessing after staying here.Sorry Ramada we wont be staying again.

Leisure Partner

4/10

Poor

18 Aug 2025

Marcelo

My check-in experience was confusing, as the lobby had very loud music and there was no one at the reception desk. I had to look around to find someone to assist me. The room I received had a bad smell, probably due to the old and stained carpet. The bathroom was outdated, with a bathtub that had a dirty bottom and black grout. It was impossible to take a shower without wearing sandals. For the price charged, I wasn’t expecting luxury, but at the very least, the place should be clean and have a more pleasant appearance. I will not return to this hotel.

Leisure Partner

2/10

Poor

16 Aug 2025

Kevin

Room key didnt work so they had s maintenance man try to open it with a screwdriver!

2/10

Poor

15 Aug 2025

Robert

The staff was rude mold in the room locks on doors did not work musty smelling rooms drug addicts walking the property

Business

2/10

Poor

14 Aug 2025

Kaneskia

By far the WORST hotel experience

There were no room keys for any rooms , we had to be let in via screw driver as well as all other rooms.
We had to switch rooms multiple times due to power outage in room and backed up toilet. There was stains on the bedding , we were told there were no replacement sheets or bedding available.
We couldn’t attend the comedy show due to the fact we felt unsafe to leave anything in the room unattended.
In fact while standing outside at car , someone walked in our room and shut the door with our belongings inside.

2/10

Poor

11 Aug 2025

ryan

Usually I stay here a lot. The second time I've stayed there recently and once again the AC did not work in my room , keys did not work. Anytime you had to get into your room you had to call main so they could come in and break into your door to let you into your room

Business

2/10

Poor

11 Aug 2025

Laverne

Doors did not work...they had to use screwdrivers to enter the rooms

Leisure Partner

2/10

Poor

06 Aug 2025

Uri

Nasty

I tried three different rooms. Key wasn’t working at none of the rooms. When the key did open . It was a one time use, meaning someone has to stay in the room. It took 2hours with all of this. Rooms was nasty. One room had roaches. It’s time for them to remodel and fumigate this hotel.

Friends_and_family Family

2/10

Poor

03 Aug 2025

WALISON

I didn't really like the doors that open with the keys.

Business

8/10

Excellent

01 Aug 2025

Perry

Good food, and comfortable rooms.
Well attended by staff. good amenties.

Business Self

10/10

Exceptional

29 Jul 2025

Edward

Breakfast buffet every morning… good beds

Leisure Self

2/10

Poor

26 Jul 2025

Gisela

Horrible experience. Was nobody in the front desk when we arrived, they didn’t know about my reservation, room key didn’t work, have to wait for another room, no rollaway as requested, one towel in the bathroom (we were 5), leaking ac, wet carpet, moldy smell, roaches.
I’m still waiting for a refund!!!!

Leisure Family_with_children

10/10

Exceptional

24 Jul 2025

Steven

The

2/10

Poor

21 Jul 2025

Aisha

No one was at the front desk to check me in had to wait over 10min to get check-in. Once I get to my room my room key DID NOT work at ALL. Had to go back to the front office, she rekeyed the card and came with me to see if the key would work. But no luck with the key. The lady at the front desk said she would bring me back my card in a few min. Well she did not. If the keys are not working why rent the rooms OUT.

Leisure Partner

2/10

Poor

19 Jul 2025

Ariel

There was mold in the property, the keys didn’t work so we had to wait for maintenance to let us in in 95 degree weather and I’m pregnant. Rooms smelled of cigarette and marijuana, walls and doors were dirty, there was trash in the floor and could not get hand towels the front there was no soap lotion shampoo conditioner at the sink and in shower. Room had to be disinfected before sitting breathing in it.

Leisure Partner

4/10

Poor

23 Jun 2025

Errol

Key card entry failed, wasn’t able to enter room, & had to leave property to a different hotel.

Self

2/10

Poor

23 Jun 2025

dave

Absolutely horrible. Key and computer system so old the clerk could not program a key for the room I reserved. We set off on a 45 minutes long tour of the place while she tried key after key in room after room. Once she finally did get one to open she couldn't give me my own key to the place. Room was a biological disaster. Stains. No smoke detector. We ran away and now await Expedia to get me a refund. will also be calling Jacksonville fire department to report the fire trap.

Leisure Family

4/10

Poor

23 Jun 2025

Jackie

Great service, but no room available.

Our manager was great and helpful, but we showed up to no rooms available and no key cards working. It took about an hour to troubleshoot everything before we had to go find another place to stay. The upside was that Morgan the manager did everything she could do and stayed very patient. Her calmness helped the situation stay smooth even though it was a real upset for all of us.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Bradley

Staff was excellent. Very easy going.

Leisure Partner

2/10

Poor

17 Jun 2025

javier

Bad service

Partner

6/10

Pleasant

16 Jun 2025

Clayton

It was not good we had to towels the whole weekend and our trash was over flowing in

Friends_and_family Friends

6/10

Pleasant

06 Jun 2025

Ho

need house keeping i was there 3 days no house keeping was done need alot of work around property

Business_and_leisure Self

2/10

Poor

05 Jun 2025

Dawn

The Door keys don’t work unless staff let you in. Mold under sink an where towels placed. Mold under refrigerator area an in lots of places. No ventilation in entire room. The toilet chain was off twice. The carpet was never vacuumed an needs replaced. The manager Stephanie is long over due an needs to be replaced with a professional attitude towards her staff an customers. The hotel is very old an rusted literally. The fee is overpriced extremely for good an service. The maintenance man that helped us after the one who couldn’t bend down was helpful but overworked an under appreciated it seemed. The structure is shameful by the owners an

2/10

Poor

04 Jun 2025

Kianna

The problem was mainly the cleanliness of this place and to see not 1 but two roaches in our room was unacceptable

Leisure Family_with_children

6/10

Pleasant

03 Jun 2025

Hisini

First off when I got there at 3:00 p.m. my room was not ready came back at 3:30 they gave me a key that didn't work I tried three different keys and the same room didn't work they sent me to another room it did not work I did not get into my room until 5:30 6:00 and then when I got in that room my toilet was messed up they came n plunged it but didnt clean up the mess.. I had a 2 day stay. The only good thing was the pool. Called the so call manager but she bever answered or called me back. Please do better..

Leisure Family_with_children

8/10

Excellent

31 May 2025

Christopher

I don't usually write reviews.. I run a company in the UK auditing customer service so it's too much like work.

The hotel is a little old and tired, but it's clean and has everything you need.

What does need mention is the breakfast. I didnt have high expectations, but the food was excellent... It was fresh, tasty and well presented. What really impressed me was the lady running the restaurant. She was welcoming, friendly, helpful and kind. We saw her wiping tables that looked perfectly clean and constantly checking the food supply was topped up from the kitchen. She spoke to all guests checking they had everything they need and was a perfect host.

Her pride in her job wasnt driven by a pay check or because \"the boss\" was watching, but because this was HER domain and she really cared for it.

It shows that job satisfaction can be found in any job if you do it well.

Even though she was doing a great job, if I ran Ramada I would take her out of there and put her in charge of staff training!

Partner

6/10

Pleasant

30 May 2025

Kenneth

Stairways were slippery when the children came out of the pool and the breakfast was very poor

Business_and_leisure Family

4/10

Poor

29 May 2025

Patrick

poorly maintained

Leisure Pet

2/10

Poor

27 May 2025

Donald

We didn't like anything about the property. Not well represented by website photos. Very old with dirty carpet, mold in bathroom, toilet leaking onto floor, and door would not seal (could see daylight next to door jam). My wife put towels on the floor to cover the stains.

Leisure Family

2/10

Poor

25 May 2025

Melody

This property was nasty. Not in a good part of town. It felt unsafe. We stayed for an hour in our room and then we left. It was very outdated. Stains on the bed.

Leisure Friends

6/10

Pleasant

25 May 2025

Verified traveler

Fleas

Had to switch roo.s at 11pm due to fleas in our room. Every time we thought we were rid of the., they were jumping all over me and my 7 yr old.

Self

8/10

Excellent

21 May 2025

Richard

Nice place, nice area

10/10

Exceptional

19 May 2025

Steven

Staff at the front desk are excellent. Kitchen staff are clueless and never know when they’re expecting more products or shipments

Business_and_leisure Self

2/10

Poor

18 May 2025

Charles

The rooms were extremely terrible. Our first room reeked of cigarette smoke. We changed rooms and the second smelled of strong urine and cigarette smoke, with no towels and orange gel like goo coming out of the bath tub drain. The rooms were listed as non smoking, but people obviously still smoked in them. The service was slow, but due to only one agent working. The website listing is very deceiving. The pictures showed beautiful high class rooms with a hotel rating of 4.1. It is clearly only a 1 star at most. I would not recommend this hotel to anyone!! We canceled the reservation and requested a full refund due to the poor conditions of this hotel.

Leisure Family

2/10

Poor

11 May 2025

Alexander

Take the next, filled with prostitutes and drug de

Worst experience I've ever had in my life. The motel is somewhere you should not go. There is people selling drugs prostitutes. We had people trying to open our door at nighttime i forgot my wallet on the bed and when we went to get it back, it was gone had over $1500 in cash in it, and they made a big deal about it that it was my fault. I left it, they were even trying to get physical.
Go somewhere else, do not stay there.

Partner

6/10

Pleasant

08 May 2025

Steven

The breakfast was unacceptable. They never had milk and multiple other items. The room was hit or miss based on the cleanliness

8/10

Excellent

04 May 2025

Tim

Nothing

Leisure Self

2/10

Poor

28 Apr 2025

Steve

People sleeping on sidewalk outside, don't feel safe, and room has mold on bathroom ceiling

Leisure Family

2/10

Poor

26 Apr 2025

Margo

Our room (150) was absolutely filthy. I had to cover the chair before I even let my dog sit on it. I had to sleep on top if the comforter it was gross. Didn’t want to take any chances. A/C wasn’t working and the entire ambiance was one of a seedy motel used for hourly services. We booked 3 nights. Left after one. Take this place off of your list.

Leisure Pet

8/10

Excellent

18 Apr 2025

Bobbie

Property is dated but clean

Leisure

4/10

Poor

16 Apr 2025

Mirjana

Very poorly maintained and not clean.Linen was ok .Terrible smell th

10/10

Exceptional

10 Apr 2025

Stephen

The staff is extremely FRIENDLY!

Leisure Pet

10/10

Exceptional

04 Apr 2025

Garland

Room 100 floors needs a lot of work. Also the toilet needs water repair a lot of mold.

Leisure Self

4/10

Poor

04 Apr 2025

Kia

So so

The hotel is not as updated. The rooms smell like smoke even if it's a non smoking room. However the room was clean just old smelling. Very basic Continental breakfast. Be prepared to go out for breakfast. The staff was accommodating and friendly. This hotel is for a quick stop if you need a place to sleep for the night while traveling.

Partner

2/10

Poor

29 Mar 2025

gary

location was good and beds were comfortable. pool was filthy. the pool was our main reason for booking when we asked about it was told it would be cleaned but wasnt done til 3 days in. this was our reason for booking we didnt get to use it.
requested room to be serviced 2 x and was never completed. 1st day room wasnt cleaned walked to the deskfor fresh towels was told to bring towels to the desk. walked back to the room and took dirty towels to desk to trade for clean towels was told to take them back to the room and housekeeping would pick them up. received new towels at desk and one bath towel had dark blackish spot that looked like poop.when i said something immediately the clerk was bothered that i didnt want to accept that towel. the next day when we requested service and didnt receive we brought the towels to the desk and were made to take them back to the room. was told service needed to be requesyed although we saw the girl write our room number down to be cleaned. also lacking security side doors says u need a key to get in but in reality u just open the door with no key. we ended up checking out a day early because it was so bad was told we would be refunded for last night and a small discount but either have yet to be received. do not recommend stay far away there are many hotels in that area do yourself a favor book elsewhere .

Leisure Family_with_children

2/10

Poor

25 Mar 2025

Holly

The room was extremely dirty. Was non smoking but smelled like an ash tray. Never again!

Friends_and_family Friends

8/10

Excellent

22 Mar 2025

Deodrick

Nice

It’s was okay but the staff very nice

Partner

2/10

Poor

22 Mar 2025

Kim

Very horrible experience

This hotel was not worth the money!
The first room get gave us, the air conditioner unit was falling apart, the tv did work, and the room was filthy and not it in a very good condition.

The second room was right above us, the bathroom door would not shut and it was loud outside and not very clean! I have never have felt so uncomfortable.

The only good thing was the breakfast

Friends_and_family Family

2/10

Poor

22 Mar 2025

Philip

Do not stay here

Extremely terrible stay. The first room I was given was actively being painted. The second had no AC. I had to settle with a room with food growing in the freezer. When I sent a complaint through the website, the manager replied with an attitude.

Business

2/10

Poor

21 Mar 2025

cristiano

The smell and condition of the carpet was disgusting and smelly, a dump! Very unhygienic

Leisure Family

10/10

Exceptional

20 Mar 2025

Deodrick

Nice employee here

Great hotel

Friends_and_family Friends

2/10

Poor

17 Mar 2025

Roxanne

Keep scrolling on this one

The room looked so run down and not just normal wear and tear. No AC the 1st night after speaking to the front desk 2 times. Finally AC but the cleanliness of the place was so poor. I would not recommend anyone ever to go there.

Friends_and_family Family

2/10

Poor

15 Mar 2025

Ravita

We found lot of mosquitoes in our room , everything in the room had debris and were sticky , toilet was not flushing properly , shower curtain was very dirty .overall it felt very risky and unsafe staying there but as it was already late and we were with could , so we’re not able to change the hotel. Expedia should. It recommended this even for free specially with the kids

Leisure Family_with_children

8/10

Excellent

15 Mar 2025

Paul

It was ok
The overnight staff are very rude
A simple hello from the staff at the front desk would be nice

Business_and_leisure

4/10

Poor

13 Mar 2025

robert

This property probably was good in the day, but is overdue for a remodel. Glad the bedding was clean, but everything else very dirty.

Business Self

2/10

Poor

08 Mar 2025

Carlos

The hotel has fallen into disrepair. There were crackheads with fema vouchers sprawlimg about the property as long term guests. I saw a girl shooting up under a stairwell too. I had to check in to 3 different rooms becaus ethe first one hadnt been cleaned the secind one didnt have a functioning air conditioning and the third one looked ok until i cale to find out ij the middle of the night the toulet didnt flush. Id rather sleep outside next to my motorcycle than ever book here again.

Friends_and_family Friends

8/10

Excellent

05 Mar 2025

Angel

This is a very lovely hotel. However, the rooms really need updating and remodeling. Tiles are cracked and are musty. The lobby is not a representation of the rooms.

Several issues with my room:
No phone in the room. Had to call the desk from my cell phone.
Installed power bar did not work. Had to unplug the only working lamp to plug in my surge protector.
No coffee maker in the room. Micro and fridge worked fine but dated.
Blow dryer didn't work.
No toiletries in the room. Not even hand soap. Not something I've ever had to pack, used body wash to wash hands
The courttard/pool area is beautiful.
The entry doors into the buildings should really be key entry.
My biggest \"pet peeve\" is beds that are not sitting on boxes but bed rails, leaving that space open.
No extra blankets or pillows available.

I do like the hotel, will likely stay there again. A coffee maker would be nice though, it's a long trip between the room and the coffee in the lobby.

Leisure Self

10/10

Exceptional

02 Mar 2025

Barb

A lot of sketchy people hanging around outside

Leisure Partner

10/10

Exceptional

02 Mar 2025

James

Would star there again in a heartbeat

Yeah, so I booked here because it was moderately priced and didn't read the reviews first. Some negative reviews made me anxious, but I already booked.
I don't know what those other people were smoking, but it lived up to my expectations. Friendly staff, great beds and bedding, soft towels and lots of 'em.
Included breakfast was a REAL breakfast with scrambles, sausage, bisquits and gravy, juice, etc. and not a waffle or a bannana.
Even had a bar and a comedy club right inside the facility. So, when I need to come back to this area, this is the place for me.

Business

2/10

Poor

22 Feb 2025

Verified traveler

Pool not operational. Room smell of smoke

Friends_and_family Family

4/10

Poor

18 Feb 2025

Jeffrey

Our room air conditioning wasn’t working that well. The room was cleaned and breakfast buffet was great.