Name: Novotel Avignon Centre
Address: 20 Boulevard Saint Roch, Avignon, 84000, FR

4/10

Poor

25 Jul 2026

Alexander

Unfortunately our 2 night stay was not pleasant, our room’s air conditioner was not functioning properly. The hotel did not have any other rooms supposedly from July 22-24. The only solution that Jimmy had was to use fans, it did help but no one came to look at the rooms (310) air conditioner. Our shower had an issue with the water pulsing hot and cold, with a loose drain. The good thing of the hotel is the location and very close to the Centre 5 min walk, unfortunately we just did not have good luck this time and our nights sleep was unpleasant especially in summer.

8/10

Excellent

14 Jun 2026

Anne

The pool area was lovely. The room was spacious and comfortable. The fridge was useful.

Partner

10/10

Exceptional

09 Jun 2026

Rebecca

Would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Louise

Clean room. Great location. Friendly staff

Partner

8/10

Excellent

02 Jun 2026

Melissa

The room was clean and the breakfast was good. Very easy to park - we stopped on the way from Paris to Nice for the night. Staff was very helpful and made good recommendations for food.

10/10

Exceptional

23 May 2026

Elizabeth

Staff were helpful, quick and kind

Self

8/10

Excellent

10 May 2026

Lori

It was clean and comfortable

Partner

8/10

Excellent

03 May 2026

Pamela

Convenient location.

8/10

Excellent

20 Apr 2026

Géraldine

Bien mais hotel vetuste, decoration a revoir

Partner

10/10

Exceptional

15 Apr 2026

Milagros

Perfect

10/10

Exceptional

14 Apr 2026

Lori

Well located just outside the old city walls. Great for families. Excellent breakfast. Very clean room. Property is under renovation but that did not interfere with our stay.

Partner

6/10

Pleasant

14 Apr 2026

Angele

Room was ok but had many marks on the wall. Very small side tables. Could only fit a phone on it. Powered milk and no water. Had to request the room be cleaned. We were told that service ended at 2 pm even though we had put out the clean room sign at 11 am. Did have a beautiful court yard although we weren’t able to use due to the weather conditions.

Partner

6/10

Pleasant

30 Mar 2026

Richard

The property was under construction and I was not notified until after I booked the stay. I would have chosen a different option if I was aware or at least I would have been more understanding. Not disclosing the construction prior to booking is unacceptable and why I can't give the location a higher rating.

Family_with_children

6/10

Pleasant

02 Jan 2026

Diana

Breakfast was not good

Leisure Family

8/10

Excellent

24 Aug 2025

Marc

Great family stay. About 20 min walk from Avignon center.

Did not have laundry facilities despite advertising such.

Leisure Family

6/10

Pleasant

18 Aug 2025

Douglas

Property is located just outside the ramparts of the medieval walled city of Avignon. The location is excellent for exploring this historic area.

Leisure Family

8/10

Excellent

12 Aug 2025

Jang

Globalement, ça s’est bien passé.
La personne a laure

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Phillip

Our family had a very comfortable two night stay. Kids enjoyed the pool. Breakfast buffet had everything we needed. Just need to replace the Fußball table! 😉

Leisure Family

10/10

Exceptional

06 Aug 2025

Ricardo

I was impressed by this room. It’s extremely clean and was beyond our expectations.

10/10

Exceptional

14 Jul 2025

Judith

Loved having the Medieval walls just outside of the hotel so that all you had to do was cross the street and enter the center of Avignon

Leisure Family

6/10

Pleasant

07 Jul 2025

Peder Gellert

Great location but slightly tired

Great location just outside the city walls and very friendly and helpful welcome at the reception.

The hotel appears somewhat tired and the cleanliness is not what you could expect from an Accor hotel

Partner

10/10

Exceptional

06 Jul 2025

David

Close to the Papal Palace. The staff was very friendly and helpful. Highly recommended.

Leisure Partner

10/10

Exceptional

04 Jul 2025

Vlad

Right in front of the old city walls, but yet outside. Walking proximity from the reason to be there at all. Just a few restaurants around, but there is plenty in the old city. Parking garage for a fee

Leisure Partner

8/10

Excellent

17 Jun 2025

Rohini

My best friend and I really enjoyed staying at this conveniently located property which was walkable to the train station and all the restaurants. The breakfast was included and was really good! Overall the rooms are great, spacious.

Leisure Friends

10/10

Exceptional

16 Jun 2025

Mher

Good stay next to train station recommended

10/10

Exceptional

20 May 2025

Fiona

This hotel is in a great location to be able to walk to the town centre. Parking on site was easy and affordable. The staff were particularly friendly and helpful and pleasant. Ideal for a quick stopover to see the sites.

Leisure Partner

8/10

Excellent

07 May 2025

Lydia

A nice stay and pleasant enough. Staff was accommodating.

Friends_and_family Family

6/10

Pleasant

25 Apr 2025

Steven

The rooms would benefit of a deep clean, very dusty, evident the basics had been done for too long without a decent weekly

8/10

Excellent

20 Apr 2025

Srinidhi

Biggest issue was the lack of warm water for showers. It was lukewarm at best. Certainly not enjoyable when staying at a hotel and you expect hot water and a shower.

Leisure

4/10

Poor

06 Apr 2025

Renata

The worst hotel that I've ever experience. Dirty and falling apart furniture. I felt very uncomfortable. Only the bathroom was nice and clean. From the window I was only dirty roofs, even I book the most expensive room on Expedia.
Next time please provide better description of the rooms.
Very bad experience through our 3-week vacation in the south of France.

Leisure Partner

10/10

Exceptional

02 Apr 2025

Vikram

Had a great stay at Novotel - the staff ass super friendly and allowed us to leave our luggage for 2 days. Very good location , rooms are clean and service is great !

Leisure Family

8/10

Excellent

31 Dec 2024

Emma

The staff are friendly and the room is clean.

Leisure Family

4/10

Poor

23 Dec 2024

Marilia

Não recomendo.

Longe de ser 4 estrelas. Nos colocaram num quarto cuja janela estava quebrada. Solicitei alteração e a recepcionista simplesmente nos deu a chave de outro quarto pior e disse q estava atrasada pra ir embora. Outra pessoa nos mudou de quarto novamente. O secador de cabelo é péssimo. Leva- se 40 minutos pra secar. Café da manhã bom porém serviço péssimo. Atendentes com MTA má vontade. Não são preparados pra atender turistas. Mal falam inglês.

6/10

Pleasant

22 Dec 2024

Ning

Very convenient, only 4 min walking to the Avignon Center railway station. And it's just out of the old city wall.
The room looks old, furniture, carpet, etc. AC/heater didn't work very well, so the room was cold. It should be 3 star instead of 4 star.

8/10

Excellent

22 Sep 2024

Dan

Good value, nice convenient location to old city. Parking available

Leisure Partner

8/10

Excellent

13 Sep 2024

Simon

Was good room for work lots of plugs and had a useful gym.
Reception are was odd but would rebook again if came back for work.

Business

8/10

Excellent

04 Sep 2024

Joann

Hotel, clean, rolms good and service good.

Leisure Partner

8/10

Excellent

24 Aug 2024

John

I was worried this hotel would be a worn down Novotel, but instead it was a very nice, clean, up to date hotel which was perfectly located next to walled city. We parked in the basement and walked everywhere from the hotel. The rooms were surprisingly well-sized, they were clean, and they were quiet. Check-in was strange; they have stand-alone check-in desks and as you might imagine, it doesn't encourage folks to wait in line; so that's a minor issue. Parking was tight, but plentiful. Surprisingly, the restaurants in the walled city stop taking new customers around 9:00-9:30 pm, so if you're used to a late dinner you'll have to adjust your schedule. That said, it's probably for the best because the wall-city gets a little seedy at night; you don't want to walk down the sidewalks without other people around. Hence, recommend you go to eat dinner around 7:00 to 7:30. Oh, the pool is a nice as well. It is large, it has a nice deck area, and it's a welcome site on hot summer days. The bar area is nice as well, and for better or worse, the bartenders leave you alone--you have to interrupt their conversations if you need anything. I would definitely stay here again in the summer months.

Leisure Family

10/10

Exceptional

19 Aug 2024

Yumi

Staff wonderful
Rooms clean and comfortable

10/10

Exceptional

10 Jul 2024

Timothy

Good location close to the train station and only a few blocks from town. Property in good shape with nice pool.

Leisure Family

8/10

Excellent

07 May 2024

Derek

Really quiet!

Leisure Partner

8/10

Excellent

07 May 2024

Graham

Nice location

Leisure Partner

4/10

Poor

18 Apr 2024

Peter

The air conditioning did not work. Room was very hot and uncomfortable.

Leisure Partner

8/10

Excellent

29 Mar 2024

Rodrigo

Overall good, can do a better job in cleanness and food quality. Breakfast and dining poor and basic.

Leisure Family_with_children

8/10

Excellent

26 Oct 2023

Yang

Friendly staff

10/10

Exceptional

15 Oct 2023

Tracey

Convenient, super clean and great staff.

Leisure Family

10/10

Exceptional

08 Oct 2023

M

Easily walkable to city center with plenty of parking spaces if you have a rental car

Leisure Family

6/10

Pleasant

17 Sep 2023

Vanessa

Fantastic location - within walking distance to the city central city and main Avignon sites and very close to the Bus and Train station handy for day trips.

Leisure Partner

10/10

Exceptional

11 Sep 2023

Don

The hotel is so nice and pleasant when we come to Avignon for work each time. Everyone is so friendly and helpful each time too.We will continue to stay there many many more times.

Business

2/10

Poor

23 Aug 2023

Nilanjan

We had two stays here within a few days. The property is nice but I would say it didn’t seem there seems to be a person I charge. Everywhere we ran into problems — from checkin, to quality of room ( first room had no ac or soaps and despite us complaining it took 3 hours to rectify). The restaurant manager on night shift was rude and wouldn’t let us sit with our kids at 9:45 pm in the lobby area ( despite us getting permission from the hotel reception). Even though checkout is at noon, we had cleaning crews constantly knocking on our doors starting at 11 am and expressed annoyance that we haven’t left yet. Talking to the front desk it appeared we shouldn’t have experienced any of this but of course the hotel doesn’t seem to have a manager who can help solve these issues. We felt employees were doing what they could with very little supervision or coordination from anyone. It was a terrible experience considering it is a Novotel and we wouldn’t recommend this place to others with family( maybe okay if you are single in business)

Leisure Family_with_children

4/10

Poor

23 Aug 2023

Nilanjan

Staff was great but room ac was not working, soap in bathroom was missing and not refilled and restaurant manager wouldn’t let us use a table at 9:45 pm when we tried to sit in lobby and have pizza. He was pretty rude. Probably not a hotel we are coming back to

2/10

Poor

28 Jul 2023

Ruben

AC don’t work anywhere , very small rooms , dirty mats .

10/10

Exceptional

19 Jun 2023

Marin

Easily reachable location on the ring road, at the edge of the old town.
The hotel has its own subterranean parking.
We had a large Executive Room, with an excellent bed and bathroom, and we were offered free water and soft drinks.
Very good breakfast

Partner

10/10

Exceptional

19 Jun 2023

Polina

Great location. Very nice, modern and updated hotel. Clean and comfortable. Excellent pool, kids enjoyed their swim time. Breakfast was included. Huge variety, fresh fruit and vegetables. Would definitely recommend staying here.

Friends_and_family Family

8/10

Excellent

11 Jun 2023

Linda

Stay in Avignon

Lovely hotel in great location

Friends_and_family Friends

6/10

Pleasant

10 Jun 2023

Susan

A big plus is the parking €12 per 24 hours and free charging for our hybrid vehicle

The air conditioning was not cooling the room and with temperatures of over 25c it was very uncomfortable to sleep.

There was a fowl order coming from the bathroom sink
The staff were generally helpful

Leisure Partner

10/10

Exceptional

15 May 2023

Christopher

Very good hotel 4 location & comfort for tourists

This hotel was in a very good location to everything you need to experience while staying in Avignon. Just outside the city wall, easy walking to many sites and restaurants. Safe neighborhood, quality hotel, friendly staff, and the breakfast was healthy and fulfilling for a day of touring. Highly recommend it for any age.

Friends_and_family Friends

8/10

Excellent

12 May 2023

Michele

Réception staf were excellent and extremely helpful. Bar staff were ok but didn’t really go out of their way to help. Area was so close to the town. Parking was underneath and secure. Lift from car park. Nice size rooms. Would stay here again

Leisure Partner

10/10

Exceptional

07 May 2023

William

Excellent location - walked to city center, great restaurants.

Business Partner

10/10

Exceptional

05 May 2023

Sue

The staff was very friendly and helpful. Our room was very clean and modern. We really enjoyed our stay.

Leisure Partner

8/10

Excellent

28 Nov 2022

frederick

Front Desk Staff were amazingly professional and helpful.

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2022

Michael

Close to city and train station. Large room. But funky shower.

Leisure Partner

8/10

Excellent

04 Sep 2022

Barry

Avignon comfortable and modern

Outside the walls of the old city and an easy stroll to the main tourist attractions and restauarants. On site parking/ Overall a great stay. The rooms while only tw years old and still ok are showing a lot of wear and tear, but it was still comfortable and clean. Breakfast was good with lots of choices and decent coffee.

Friends_and_family Family

10/10

Exceptional

30 Aug 2022

Jinghao

Nice and clean

Business_and_leisure Family

10/10

Exceptional

20 Aug 2022

Durin

Friendly and helpful staff. Great facilities and location

Leisure Family

10/10

Exceptional

19 Aug 2022

Amnerys

The hotel is very new and pretty but what i liked the most is that the staff is very attentive and helpful.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2022

Drew

Fantastic location, nice pool, very clean and modern, large rooms

Leisure Partner

6/10

Pleasant

08 Aug 2022

Jaime

Nada

10/10

Exceptional

20 Jul 2022

Dana

This modern hotel with nice amenities was a lovely stay for two nights as we bike toured down the ViaRhona cycling path along the Rhone river. We appreciated the clean and modern rooms, the restaurant/bar, and the beautiful pool. Just a short walk across the street into the old city for sightseeing and restaurants, and another short walk to the train station for easy day trips or other destinations.

Leisure Partner

10/10

Exceptional

06 Jul 2022

Christina

Great location. Enjoyed the pool. Clean room, very comfortable mattress. Didn’t try the breakfast buffet, it was a little pricey.

Leisure Partner

4/10

Poor

30 Jun 2022

Roya

overal not too happy. unable to sleep because of extreme heat

Leisure Family

8/10

Excellent

19 Jun 2022

Ronachai

The property was nice, refreshingly modern. All things were positive, except when we asked for two pool towels about one hour before closing time, we were told that they had no more towels, sorry. So we just use our room towels, problem solved! Kind of a weird answer as the hotel shoukd have enough ckean towels to serve their guests...

Business_and_leisure Partner

10/10

Exceptional

18 Jun 2022

Michael

The air conditioning system was not able to comfortably cool the room. However, Avignon was experiencing an unusual heat wave. Everything else with the room, staff and facilities was fine.

Leisure Family

10/10

Exceptional

01 Jun 2022

Philip C. Williams,

Excellent

Leisure Partner

10/10

Exceptional

21 May 2022

Roberta

Clean, quiet no complaints except a little hot in the room

Leisure Partner

10/10

Exceptional

17 May 2022

Rodica

Staff was super friendly and helpful

Leisure Partner

10/10

Exceptional

17 Apr 2022

Elaine

Great location with modern facilities

Partner

10/10

Exceptional

19 Feb 2022

Alina Mariana

-

Leisure Family

2/10

Poor

24 Jan 2022

Léa

Café en poudre dans les chambre (dans un 4 étoiles??)
Impossible de régler la température dans la chambre
Senteur de cigarette sur toute l'étage
Propeté chambre à désirer
Novotel ''Centre'' mais l'hotel est situé à l'extérieur de l'enceinte de la ville.

Friends_and_family Family

10/10

Exceptional

30 Dec 2021

Céline

Topissime

Valeur sûre, literie au top et chambre très moderne.

Friends_and_family Family

10/10

Exceptional

26 Nov 2021

Verified traveler

Très bien

Un très bel établissement et du personnel accueillant

Business

6/10

Pleasant

31 Oct 2021

Ken

Property a little tired. Staff was excellent. Location is ok but a little out of the center and somewhat tired location.

Leisure Family

10/10

Exceptional

29 Sep 2021

Ian

All the staff were very approachable and helpfulness.

Leisure Partner

8/10

Excellent

14 Sep 2021

PAMELA

Air conditioning and fan did not cool

Leisure Family

4/10

Poor

04 Aug 2021

Verified traveler

카운터 서비스, 위치 만족했지만 청소상태는 지금껏 다녔던 노보텔 중 최악입니다. 우선 베개부터 쉰냄새가 나서 전체 다 교체했지만 교체한것도 마찬가지였고 베개를 오래 사용해서인지 베개 자체에서도 냄새가 났어요. 결국은 4명 식구 베개 안쓰고 잤습니다. 변기 청소 깨끗하지 못했고 요청했지만 하우스ㅔ이트다 없어서 다음날에야 청소가 됐네요.. 아비뇽에서는 어쩔수없는 선택이었지만 이틀 묵는동안 불쾌했습니다

Friends_and_family Family

8/10

Excellent

23 May 2021

Stéphane

Bon dans l’ensemble

Friends_and_family Family

6/10

Pleasant

20 Sep 2020

Laury

Bof

L'hôte l et la chambre étaient convenable mais le prix est très exagéré rapport aux prestations

Friends_and_family Family

10/10

Exceptional

25 Aug 2020

Ad

Very accommodating staff. Good parking and location, close to the city center and shopping area. Cleanliness of the rooms could be slightly improved, as well of supplies of tea and coffee. At a small cost investment, the hotel should consider including vegetables in their breakfast options. Having no vegetables for breakfast is definitely something we were not accustomed to. But overall good choice for styaing in Avignon!

4/10

Poor

09 Jul 2020

Yves

Lack of comfort

Extremely uncomfortable beds and pillows. Extremely.

Greet staff at reception. Modern.

Not as clean as it should.

Partner

10/10

Exceptional

14 Mar 2020

Fred

Clean and modern. A very nice room for the price. Located about a block from Avignon’s central rail station (the other is a TGV station). There is a 5 minute shuttle train to the other station. Hotel is just across the street from the walled city center. Everything is easily walkable from this hotel. Very friendly and helpful English speaking staff. I highly recommend this hotel for Avignon and I highly recommend Avignon as a base to explore Provence. Take the “Best of Provence Tour” with Gordana.

Leisure Family

10/10

Exceptional

13 Dec 2019

Verified traveler

Great hotel, great service, great value. I would recommend staying here.

Leisure Partner

10/10

Exceptional

20 Oct 2019

Melody

the service is pretty good.room is clean.Also I love the restaurant, the food is so good.

Leisure Self

10/10

Exceptional

15 Oct 2019

Verified traveler

Nice place, clean and great location, good parking

Leisure Family

4/10

Poor

14 Oct 2019

Verified traveler

It terribly smells in this Hotel. You should clean it!

Leisure Partner

10/10

Exceptional

13 Oct 2019

Verified traveler

It's location, its cleanliness, nice staff, and great breakfast.

Leisure Friends

8/10

Excellent

03 Oct 2019

Verified traveler

Pleasant stay

Partner

10/10

Exceptional

23 Sep 2019

Vahid Reza

hotel with great service

We really enjoyed our stay at the hotel. Staff were very nice and helpful. Hotel is situated just outside the walls of old town with free parking spaces nearby.

Partner

8/10

Excellent

18 Sep 2019

Phil

Close to city center

Nice hotel, went there 4st time, close to city center, good parking

Family

8/10

Excellent

17 Sep 2019

Verified traveler

The location was good. The swimming pool was too cold.

Leisure Family

8/10

Excellent

15 Sep 2019

Susan

Was a wonderful place to stay, awesome pool and also gaming lobby that would be great to keep kids entertained. Breakfast was also very good and lots of different options for anyone. My only critique is that the A/C wouldn’t cool down very much so visiting at the end of August when EU experiencing abnormal heat waves is beyond the capacity that the A/C system was built for.

Friends_and_family Family