Best Western Frodsham Forest Hills Hotel

United Kingdom , Liverpool
Frodsham, Overton Hill
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100 reviews shown

8/10

Excellent

04 May 2026

ADRIAN

We arrived late in the evening and the welcome was a little underwhelming (must have been a long day). The only slight issues with the room were a downlighter hanging from the ceiling and the plug not sealing the bath properly, so we were time limited in the bath before all the water escaped! These were minor issues and not deemed worthy of reporting. Room cleanliness and comfort was very good and slept well.
Day 1 breakfast was a bit of a let down, in as much as mugs supplied were all dirty and when we selected plates for the buffet, the first 6 were also dirty. The staff on that day were behaving like school kids and clearly waiting to go home!
I did mention the cleanliness as I left.
Breakfast day 2 was like we'd walked into a different restaurant. Much more professional and clean cups! Our final advice we gave them on food (we both work in catering) was that they didn’t have any clear allergy information displayed for breakfast. As it is a buffet there are no menus and we were not asked about allergies.
During our stay, I managed to lose my room key. I was anticipating an ordeal over it, but quite the opposite. We were assisted by a very friendly gentleman on reception.
Also on checkout we were greeted in a very warm welcoming manor. Would have been nice to have had that on arrival!
All in all. A good stay. Nothing in life is perfect and despite those few issues, we would happily stay there again.

Partner

6/10

Pleasant

03 May 2026

Rebecca

Whilst the lobby, dining area looks lovely other areas of the hotel are dated. Especially the family room we stayed in.
Old fixtures and fittings, beds that moved when you moved. It needed a total update.
Toilet didn't flush properly, extractor fan didn't turn off - hummed all night. Bath panel broken and of the two windows that opened one didn't have a safety catch.
I don't like to leave as such reviews but the price we paid doesn't justify the room
On the plus side the breakfast set up was brilliant.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Sally

Overall a nice hotel highlighted by Bri on reception and many other helpful and friendly staff. Their was no TV remote (should have been checked I think by house staff) however the staff did all they could to find another and sort the problem. Our family room had lots of space and everything was clean. Breakfaat was good as were the facilities of pool, sauna, jacuzzi. Our only change would be not to have dogs staying; one dog howled for a good while at 7.30 am on the sunday: I think guests had left it alone in the room.

Family_with_children

10/10

Exceptional

22 Apr 2026

Tereza

Breakfast very good. Both English and continental
Rooms are dated but clean and comfortable
Views from restaurant very nice
Good on evening very good and good value for money

Partner

6/10

Pleasant

19 Apr 2026

Mark

Room was very dated, there had obviously been a leak from the ceiling above and they hadn’t bothered to change the wall light lamp shade as it had big water marks. Pedal bin was broken and not sure if the extractor fan was running to full capacity in the bathroom. Didnt get the chance to eat in the restaurant or use the leisure centre. Plenty of parking which was good. Hotel was nice and quiet. Staff were functional but not particularly welcoming, no welcome on arrival and no how was your stay when we checked out. Room was tired and needs a makeover to bring up to modern standards

Partner

8/10

Excellent

17 Apr 2026

Stuart

There was no one at the reception when I arrived. Apart from that, everything was fine.

Self

10/10

Exceptional

15 Apr 2026

Colin

Great room. Food was very good too

Self

2/10

Poor

04 Apr 2026

Joe

Didnt even stay, checked in went to roo. Found mould, damp walls holes in carpet, broken TV dust everywhere.
Went to reception, gave us option of room next door had a look holes in bed linen room smelled.
Was asked to make a decision on what room as another family was coming soon and would have other room.
Also had to pay extra to use swimming pool
Ended up leaving and paying for another hotel

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Maxine

Not enough staff in the restaurant or hotel generally. Was often waiting around for service. Lovely staff however. I dont think we should have been charged for the spa. I booked initially because of the spa and the steam room was not working.

Partner

2/10

Poor

19 Feb 2026

Colin

I paid £130.00. For a room which was very cold and not clean. It had two radiators in it when b were cold when I checked in at 4.00pm. Spoke to receptionist who was clueless and told me they were on a centrally controlled system that came on at 5.00pm. They still hadn’t come on when I checked out next morning. Never stay at this hotel.

Self

4/10

Poor

08 Feb 2026

Jody

Tired rooms with layers of dust on surfaces, uncomfortable beds, stressed staff, no availability for dinner despite being told there was by reception ( I ate crisps for dinner) and when the fire alarm went off three times in the night (at 3am, 3.30am ) the staff were wholly unequipped to deal with it

Business

4/10

Poor

07 Feb 2026

Luke

Rooms were very outdated. They look nothing like the pictures. Breakfast was poor not much choice.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Emily

The room was clean, lots of space

Friends_and_family Family

6/10

Pleasant

05 Feb 2026

Paul

Dated decor

Business

8/10

Excellent

29 Jan 2026

Ian

Clean comfy room, didn’t use any facilities but room was great.

Business

8/10

Excellent

15 Jan 2026

Steve

6/10

Pleasant

14 Jan 2026

Alan

Rooms needs lots of up dating. Shower, deco, TVs. Staff was very nice.

Partner

10/10

Exceptional

12 Jan 2026

Leon

It was absolutely amazing

2/10

Poor

11 Jan 2026

David

1980's hotel with dirt covered stair and corridor carpets. Coloured 40+ year old bathroom suite!

In fairness room was perfectly clean and bed comfortable and night porter friendly and efficient.

Be aware that they promote the leisure facilities online as all being included and once you book your non refundable booking send a welcome email that does not welcome but says they now charge for the pool etc!!

Totally ignore all communication!

I will not be returning, far better options in area.

Self

8/10

Excellent

05 Jan 2026

Kathryn

Nice stay - room temperature was a bit hot and couldn’t find anywhere to adjust

2/10

Poor

05 Jan 2026

Linda c

Room dirty carpet heavily stained. Toilet seat had 50cm crack in it. Ceiling mounted lights hanging from ceiling. Curtains could not be closed curtain track or hooks broken.
There was an overall musty and dusty smell in the room we don't think this room had been used for a long time and should definitely not have been allocated to us on the 27/12/25.
My husband and I both suffered from blocked noses and sneezing constantly.
We were moved to another room on our third night but by this time the damage had been done and we didn't enjoy our stay at all.
Lastly we will definitely not be booking into any Best Western Hotel in future.

Business

6/10

Pleasant

03 Jan 2026

Yvonne

Curtain hanging off the rail in room. Looks like 3 rd world country
Poor room servicing

Receptionist Alexandra was lovely. V welcoming but obviously run ragged

Restaurant hierarchy sniffy when we asked for coffee post 10 pm but waitress was nice & delivered to us.

In my overall opinion ? Poor management & min wage staff left to run this place with little support. Just an observation but v common !
However good value & will return.
You asked my opinion & gave it.

Leisure Family

10/10

Exceptional

31 Dec 2025

Edward

Clean hotel, friendly staff, surprisingly nice, wasn’t really expecting much but the room

6/10

Pleasant

31 Dec 2025

Cheryl

Stayed a few times, need taxi to high street as too far to walk

Leisure Friends

8/10

Excellent

24 Dec 2025

Helen

Staff friendly, hotel is good, food is very good, would visit again.

Leisure Pet

4/10

Poor

12 Dec 2025

Paul

Tired isn't the term. Exhausted

8/10

Excellent

11 Dec 2025

James

Gd selection for buffet breakfast

Partner

10/10

Exceptional

10 Dec 2025

Geoffrey

Great staff very friendly

Business

8/10

Excellent

08 Dec 2025

Darren

Gret hotel, lovely views and great service.

10/10

Exceptional

26 Nov 2025

Tim

Cannot fault it! Great experience start to finish.

4/10

Poor

25 Nov 2025

Louise

My answers reflect the room, the bed, room clean, but the bathroom was old, tired and dirty

Leisure

10/10

Exceptional

25 Nov 2025

Sam

Excellent hotel

Partner

8/10

Excellent

22 Nov 2025

Jacqueline

Lovely hotel. Christmas decorations lovely.

8/10

Excellent

19 Nov 2025

Alan

Friendly staff, ample parking, good restaurant,. Room was clean and spacious, though there was a dripping tap (I felt it too late to report)

Self

8/10

Excellent

16 Nov 2025

Danielle

Food was lovely at the grill . However the bath was mouldy and room.was dusty

Friends_and_family Family

8/10

Excellent

13 Nov 2025

joanne

Clean room. Domestic staff made our stay extra special with kind gestures.

10/10

Exceptional

09 Nov 2025

Phil

Great hotel in a very nice spot - the larger rooms are excellent as is the quality of the breakfast

Business

6/10

Pleasant

07 Nov 2025

Mark

Hotel was fine. Pretty dated now and showing its age. Staff were very good through.

Business

10/10

Exceptional

02 Nov 2025

tia

lovley stay,nice and clean but bathroom could do with a little refurb.parking is very convenient and staff are lovely and welcoming.definitely will stay again

Leisure Partner

8/10

Excellent

01 Nov 2025

Colin

Staff professional and friendly, nice hotel, nice room, only problem was that room was bit chilly and had to ask for a heater. Great breakfast. Good location

Partner

10/10

Exceptional

30 Oct 2025

Jane

The room was lovely and clean, clean towels every day, the staff are all lovely, friendly and helpful, I recommend this place to anyone.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Kayleigh

The staff member who welcomed us to the hotel was lovely. Really polite and friendly. He told us all we needed to know about the hotel, leisure facilities etc... made sure we were okay for food, and told us we could order a takeaway, too. We chose a takeaway over the restaurant but the hotel menu looked great. The room was immaculate, it had a kettle along with various teas, coffee, milk, sugar & biscuits. The beds and bedding were a dream, so comfy, I wanted to bring them home! Shower gel available in the bathroom. Breakfast was spot on, hot buffet and continentals, too. Plenty choice, really nice. Would definitely recommend and would like to stay again. We didn't have time to use the leisure facilities this time round, but would make sure we did next time :) seamless checkout, again by the same staff member.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Comfortable room and bed. Good breakfast and an enjoyable quiet stay.

Partner

6/10

Pleasant

26 Oct 2025

Sweta

Great parking
Clean large room

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Emmanuel

Brilliant

Business

8/10

Excellent

12 Oct 2025

Mark

Just a one night stop over so didnt use or see much of the hotel but it was good for my needs. Guy on reception was very friendly & helpful

Self

10/10

Exceptional

11 Oct 2025

Carly

Very spacious and welcoming reception area and the staff were very pleasant. The room was also a good size - a bit dated but clean and very comfortable.

Self

10/10

Exceptional

09 Oct 2025

Paul

I’ve stayed at this hotel in five occasions and will be returning, it is in a lovely location, facilities are great and staff are always friendly and welcoming.

Business Self

10/10

Exceptional

09 Oct 2025

Paul

Great location, rooms were cleaned everyday and, all staff are friendly and welcoming but particular praise goes to the young girl Olivia, who works in the bar and restaurant, she is always smiling and happy, and never seems to rest constantly being attentive to customers, a real credit to the hotel.

8/10

Excellent

05 Oct 2025

Peter

Hotel was OK - nice and clean.
Bed, though, was a bit uncomfortable

Self

10/10

Exceptional

01 Oct 2025

Paul

I have stayed at this hotel three times over the last month, and will be staying again over the next couple of months. The hotel is in a nice location surrounded by countryside and is very quiet, the leisure facilities are excellent as are the dining options, but best of all it’s the staff who make this hotel well worth the visit, all staff are welcoming and helpful and are always available if you need anything, and a special mention to Olivia the young lady who works in the bar and grill of an evening, she is always smiling and happy, she literally never stops, constantly making sure guests and patrons have everything they want, a lovely hotel with lovely staff.

Business Self

8/10

Excellent

01 Oct 2025

Fiona

The initial reception check in wasn't ideal, I'd arrived a little early, the room wasn't ready which is fair, but there wasn't particularly a warm welcome or a suggestion of have a cuppa somewhere whilst you wait, I'd asked if the rugby was on anywhere as I'd been keen to watch the second half of the world cup semi final but was just told no. I'd ended up leaving and returning later. Again it wasn't particularly a warm welcome, I was checked in then advised if I wanted to use the spa I needed to pay for that, when I queried it I was advised that was cheap. However it's disappointing that the use isn't inclusive of the hotel stay, which it has been in the many years I've stayed at this hotel before, and given that there are other similar hotels in the area it would make me choose more carefully in future.
That aside the leisure facilities are perfect for a short break and the hotel offers a great location for exploring the area.
The restaurant has been updated and has a lovely view, the food was pricey but delicious.

Self

6/10

Pleasant

30 Sep 2025

Steve

Mehhh

Very dated room, wanted a room with a bath and was not an issue on arrival, swapped my room for me, however you would expect a shower where you can stand up. Being 6ft and sitting in a bath because the shower is attached to the bath and it reaches 60cm from the bath wasn’t ideal. Dusty lamps at the side of the bed

Business

8/10

Excellent

30 Sep 2025

Simon

Good spacious room and facilities

Leisure Friends

8/10

Excellent

26 Sep 2025

Paul

Nice property, a little bit dated but staff made it a comfortable stay.

Leisure Partner

8/10

Excellent

23 Sep 2025

Helen

2 night stay. Hotel is a little dated in the rooms, shower could have been a bit more powerful, but overall bed was comfy, there was a fan provided which was welcome in warmer weather. Staff at h

Self

8/10

Excellent

18 Sep 2025

Paul

Hotel is in a lovely setting with views over the river mersey. Staff were friendly and helpful.

Business Self

4/10

Poor

16 Sep 2025

Raigo

Very run-down place. Bathrooms were old and tacky. The restaurant floor was sticky and smelled weird. The food was great, although, during breakfast the plates were dirty and the cutlery also.

Business

6/10

Pleasant

15 Sep 2025

Karl

The setting of the hotel was great but the hotel requires updating and modernisation. I booked the executive suit , the decor ,paintwork and room seem all to be an off yellow colour. The carpets spelt off and dogs smells were off putting. The button on the jacuzzi fell off and the steam room smelt unclean and the sauna wasn’t working. Reception was very nice and welcoming.

Partner

10/10

Exceptional

14 Sep 2025

Jean

We really enjoyed our stay.
Lovely quiet position. Didn't get chance to experience the swimming pool, will have to come back to try it out.

Partner

4/10

Poor

08 Sep 2025

Daniel

Liked the staff, the area and the building itself. Though found it to be dated, the room was a bit too warm and dated. We were given a disibility room for some reason despite not booking one. The plug hole in the shower was grotty and the hot tap was scorching hot and the cold tap was warm.

Leisure Partner

6/10

Pleasant

06 Sep 2025

George

The breakfast was terrible sausages were cremated no toast butter or jam
Bacon swimming in oil. Egg without a yolk it was really terrible.\"…..george

Business

6/10

Pleasant

05 Sep 2025

Myra

Liked the pool. Layout of the room (disabled facilities).
No warning note for hot water being extremely hot.

Leisure

10/10

Exceptional

04 Sep 2025

Thomas

The area that the property is located is nice and quiet, with a great view nearby. Everything about the hotel was perfect and completely acceptable, no complaints.

Leisure Friends

10/10

Exceptional

17 Aug 2025

Mark

Gkt here at the hotel on friday evening and staff were very helpful. The room was clean and well presented. The only thing is that it could of done with some air conditioning as the room was very hot and the fan didnt do much. But otherwise it was a perfect stay

Self

10/10

Exceptional

08 Aug 2025

Andrew

A very nice stay

Nice and clean hotel. Nice looking too. Nice views at the back and from the restaurant. Food reasonable and well priced.

Business

10/10

Exceptional

06 Aug 2025

Phil

Great location with fantastic views and good pool and spa

Business

10/10

Exceptional

01 Aug 2025

Robert

Nice stay

Maybe not the smartest hotel I have stayed in but it was clean and the staff were lovely.

Self

8/10

Excellent

29 Jul 2025

Gilly

Beautiful views and the staff are very good and efficient. Room service was quick, food hot and very tasty. It is a quiet location and in a rural location. Suited us very well.

Leisure Family

8/10

Excellent

25 Jul 2025

Geoffrey

Some areas require refurbishing

Areas within the hotel have been improved over last couple of years ie restaurants and reception. However the room I stayed in on the second floor was in need of refurbishment. Especially the bathroom reminded me of my modern pink bathroom suite in 1980

Business

10/10

Exceptional

23 Jul 2025

Damian

Hotel is in a great quiet area. Very nice lobby.
Good gym and pool. Toilet cluld do a refurb but but nothing major.
Overall very happy with my stay.

Leisure Family

6/10

Pleasant

21 Jul 2025

Verified traveler

Disappointing

When booking it says there is a pool in the facilities, when already booked got an email to say pool is chargeable extra - it doesn't say that anywhere on the listing, this was why we booked the hotel and it was a great dissapointment to learn we would have to pay extra on top of the already expensive room to use it. When we arrived at the hotel, the receptionist advised that we have breakfast included and explained what times and where to go. However, in the morning we were turned away from breakfast as apparently it wasn't included in our room and they wanted £15.99 per person?! Thats the most expensive breakfast I've ever seen! Looked to me as if they tried to get more people in the restaurant under pretenses that you have breakfast but end up paying this extortionate price because you are already there and there is nowhere alse to eat close! In addition to the pool situation there was a massive sign at reception to say the pool is out of order what was not mentioned on any of the emails I was getting prior to coming. Overall a dissapointing stay although the room was big and the bed comfy. Generally it was dated and smelled of damp. No air con, just some lousy fan which did nothing but made us feel like were back in the 90s.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Paul

Business trip stop over

I stayed for one night on a business trip.

It was very hot and there was no air conditioning. My room was next to the pool plant room and boiling hot.

Location though is great, the nature area was amazing to go running in and made the stay really worthwhile

Business

6/10

Pleasant

17 Jul 2025

Neil

It's alright.

Overall not a bad stay. The hotel have heavily focused the refurb effects on the public areas. Nice floors but sadly where the refurbs seems to have stopped.
The rooms haven't had any money spent on them since the 90s atleast. Plaster on the ceilings coming away. Paint peeling off. Very tired and outdated. No USB ports anywhere.
Shower had no pressure control so it was either nothing or blasting a hole in your back. Didn't bother trying the bath.
Bed comfortable.

Business

8/10

Excellent

12 Jul 2025

Mark

Staff super friendly! We stayed in the family room, the beds were super comfy and there's plenty of space, sheets and towels. Room and bathroom little dated, Breakfast was amazing. Such good value for money to stay here and have breakfast. Would stay again.
We stayed on one of the hottest days of 2025, fans were provided which helped. Bar open late so no issues if you fancy a late night drink.

Leisure Family

8/10

Excellent

08 Jul 2025

Jackie

Budget hotel

All staff were very friendly. Rooms very dated & incredibly hot & stuffy.

Friends_and_family Friends

8/10

Excellent

01 Jul 2025

Verified traveler

A little dated and the bed wasn’t the comfiest, however, the vent on the reception was so lovely and welcoming!
Location was absolutely gorgeous too!

Partner

8/10

Excellent

28 Jun 2025

Derek

We have stayed at the Forest Hills before as it is close to family.
It's a nice stay, the proerty is starting to look a little dated in some areas.
It's disapointing that thet are now chargimg residents for the use of the pool on top of a stay.

Leisure Partner

6/10

Pleasant

28 Jun 2025

Peter

Decent size room

Nice size room for a family. Little tired but good for price.

8/10

Excellent

25 Jun 2025

Adrian

Nice hotel with good amenities. Decor was dated and room was roasting hot

8/10

Excellent

19 Jun 2025

Vanessa

Lovely hotel. Rooms a bit dated and no air con so very hot. Room.did have openable windows and a fan which helped. Cannot comment on restaurant or breakfast as did not use / have.

Friends_and_family Friends

2/10

Poor

14 Jun 2025

Kathryn

When we checked in our 1st room had most of the lights not working & the bathroom was very dated. After we were moved we still had one light out & there was a continuous drowning noise which made it hard to sleep. Would not recommend this hotel & surprised it nets the Best Western standards

Leisure Family

6/10

Pleasant

11 Jun 2025

Paul

Average.. pointless corner bath and no shower.. not great. Expected better for the price.

Business

10/10

Exceptional

09 Jun 2025

Becky

The hotel and facilities are really nice. We used the pool which was great too! The only thing I would say which wasn’t obvious for us on booking is there’s an extra charge to use the pool facilities.

Business Family

10/10

Exceptional

27 May 2025

Ovidiu-Iuliu

Good accomodation.

Leisure Partner

10/10

Exceptional

18 May 2025

Phil

Lovely location and very helpful staff

Business

8/10

Excellent

18 May 2025

Verified traveler

Easy access and nice clean facilities.
Check in staff was friendly and helpful.

Partner

10/10

Exceptional

15 May 2025

Lesley

Lovely peaceful dog friendly hotel ( doggies even got a welcome pack) with amazing views, walks and helpful staff.
There are no local amenities though and you need to drive for alternative dining etc.
Very restful at a stressful time

Leisure Pet

10/10

Exceptional

12 May 2025

Jon

Fantastic value for money - last stayed here 18 years ago and it is still as good as it was. Price was also surprisingly low and much much better price and quality than the Holiday Inn a few miles away

Leisure Family

6/10

Pleasant

11 May 2025

Gemma

Uncomfortable

Rooms were too hot, no air con, fans provided but still too hot and uncomfortable in the hot weather barley slept all night

Partner

8/10

Excellent

11 May 2025

Leanne

Nice hotel with good service

The hotel is in nice grounds and the restaurant/bar area is nice. The rooms could do with updating but we couldn't complain with the price we paid

Friends_and_family Friends

6/10

Pleasant

08 May 2025

matthew

Good stay but poor service checking in and difficult checking out with no receipt available and not emailed as promised

Preauthorisation taken from debit card and money left my account - nor returned despite paying with American Express before leaving

Also felt the hotel advertised with a gym and swimming pool stating residents need to pay extra once booked isn’t appropriate

Business

6/10

Pleasant

05 May 2025

Andrew

Tired rooms need refresh
Lound electrical humming, had to turn off all electric over night to sleep better

Leisure Partner

10/10

Exceptional

27 Apr 2025

paul

only a one night stay but really friendly staff, excellent size standard bedroom, comfy as well. Evening meals were excellent and well presented. Buffet breakfast was usual hotel fayre but there was plenty of choice and we particularly liked the Danish pastries, let down slightly by cold plates and only one hot drink machine

Leisure Partner

8/10

Excellent

27 Apr 2025

sharon

Great stopover hotel

Great location, lovely staff, pool area great

Friends_and_family Family

8/10

Excellent

27 Apr 2025

Deb

Nice location

Reception very helpful and immediately changed me to a ground floor room when asked. (I’m on crutches).
Room Clean but seemed a little tired, ready for a refurb. Surprised there are no usb charging sockets.
Very peaceful location and plenty of parking.

Self

6/10

Pleasant

25 Apr 2025

Mark

Older property that had the necessities and was local to our needs.

Leisure Family_with_children

8/10

Excellent

19 Apr 2025

Mark

3 star type property. Location was the selling point for us. We had two different rooms. If I based this review on the first one it would be less than favorable as the room was unbearably hot. The second room we had was much nicer and temperate.

Leisure Family_with_children

10/10

Exceptional

18 Apr 2025

Faith

Very friendly staff

We paid extra and had the breakfast in the morning, we ate in the conservatory area and the views were stunning. The room was clean and the bathroom was a little small but the shower was really large and fully accessible. The staff were really friendly, great customer service 🙂

Partner

6/10

Pleasant

03 Apr 2025

Ashley

I have stayed here a few times now and I really like it. Usually staff are very polite and friendly but when I checked in last night the woman behind the desk literally ignored me for 3 minutes! She was working on something which I understand but a quick - I will be with you inn a minute would have done but nothing, not even eye contact. When she did manage to speak, no apology and said can you speak to one of the others, is there a man around the corner!! Disgraceful. A young chap eventually checked me in and he was very good but as for the woman…I’m not sure a customer facing role is for you.

Business Self