DoubleTree by Hilton Hotel & Spa Chester

10/10

Exceptional

22 Apr 2026

GEORGE

the airport shuttle and the ease of checkin / check out made this worth the money paid especially when a traveler has an early flight to catch.

Friends

2/10

Poor

17 Apr 2026

Juan

Horrible. Old Hotel and not clean. I do not know how this hotel is still in business.

10/10

Exceptional

17 Apr 2026

Krista

great!

Partner

10/10

Exceptional

17 Apr 2026

Gerardo Antonio Siqueff

Nice hotel. Very good breakfast. Clean and spacious rooms. Nice gym. Nice bar

4/10

Poor

12 Apr 2026

Fausto

Restaurant Poor
Check In Slow

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Cecilia

Excellent

10/10

Exceptional

10 Apr 2026

Jarmila

Late check in was fast and they accommodated us to have an easy late check out! Thank you so much for that! And for the delicious cookies!!

Friends_and_family Family

4/10

Poor

10 Apr 2026

Sunanda

It is an older property and has not been maintained well. We arrived late at night and had requested 2 king size room with a pull out bed in each (it's an available option). The pull out bed were not available in one of the rooms while the other one had a very dirty mattress. I had to request bedding and a bed. While after a conversation with the reception who could not believe that the room did not have a pull out bed, finally accommodated a wheeled bed for my daughter. Since they did not have housekeeping while I was complaining about the dirty mattress they gave me sheets for both rooms to carry back to the rooms. The only helpful person in all of this was the bellboy who at least tried to help mitigate the circumstances . To top it all, the bathrooms in one of the rooms had a large hole behind the toilet! We were too tired to argue about that after a long flight anda long day and especially after managing the fiasco with the beds. Spend your money elsewhere.

Family_with_children

10/10

Exceptional

06 Apr 2026

Jeremy

Great staff and amenities.

Family_with_children

10/10

Exceptional

05 Apr 2026

DOMINICK

Clean Room many amenities in area with shopping ect

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Jacqueline

Older rooms, faulty equipment, not well cleaned

Family_with_children

10/10

Exceptional

05 Apr 2026

merlyn

The hotel need upgrade

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

marjorie

WE DID NOT EAT BREAKFAST AS WE HEADED EARLY TO THE AIPORT

Family_with_children

10/10

Exceptional

04 Apr 2026

Ben

Great room, nice pool area, nice shuttles. Check-in was extremely slow. Stood in line for 20 minutes. Something about cruise crew members needing vouchers and long check in process. Maybe have a second attendant for standard check-in guests.

Friends_and_family Family

2/10

Poor

04 Apr 2026

Yanlong

This might the worst hotel I have ever stayed , it is dirty and old , the staff is rude and extremely over priced based on what they have comparing to other similar hotels . Will never visit double tree in my life anymore

Family_with_children

4/10

Poor

02 Apr 2026

Zakia

Leaky toilet. Random hair in the bathroom. Outdated. Filthy hallways that look like the have not been vacuumed in weeks. By far, the worst DoubleTree that I have ever stayed at.

Family

6/10

Pleasant

30 Mar 2026

Verified traveler

Breakfast that was included, every morning they all wanted to make me pay for it again, so I I did not speak up for myself they would’ve make me pay for sure . As well as the parking. They literally make hotel guest pay for parking even though they’re already paying for their stay in the hotel.

Partner

10/10

Exceptional

30 Mar 2026

Brittany

Didn’t use it.

4/10

Poor

30 Mar 2026

Loretta

Yes

6/10

Pleasant

29 Mar 2026

Troy

Food was very delicious for a hefty price, but it's miami, so get used to it.
Old building with very dated rooms. No way to adjust temperature in the room. Access to pool and hot tub. The hot tub was incredible! Good customer service. However no way to call front desk from the room.

Partner

10/10

Exceptional

28 Mar 2026

Crystal

Breakfast should have been provided free for what room cost.

Family

2/10

Poor

28 Mar 2026

JoAnne

I was in room 830 and the people in 828 loudly argued until 3am and started again at 6am. I was traveling most of the day and didn’t get to my room until 10:30pm. I was exhausted and couldn’t sleep due to the noise. I called the front desk at 2am to complain about the noise however, the arguing continued for another hour.

Self

4/10

Poor

28 Mar 2026

Kaeli

The parking situation was a hurdle, have to pay for the adjoining lot and walk through the mart to find the lobby. The pool and hot tub were the highlight, very nice set up. Room was clean and bed was comfortable but hallway carpets have seen better days. There was a hiccup with getting our prepaid breakfast because we checked out prior to dining. This lead to an uncomfortable confrontation with the staff in understanding what the word prepaid meant when we asked the front desk for a refund and they condescendingly said you didn’t have breakfast yet so nothing to refund. Eventually we got there and she resolved the matter. Overall it was fine for a one night stay to catch an early flight, close to airport.

2/10

Poor

27 Mar 2026

Shantel

Old and outdated

Friends

4/10

Poor

26 Mar 2026

Annette

Coffee maker didn't work, called front desk and no one answers. Asked for another one and took an hour and the maid didn't speak English, she brings another and it didn't work either. Thermostat didn't work, was freezing all night long! They told us the are renovating and didn't get to our room yet....lol....won't stay there again!

Partner

10/10

Exceptional

24 Mar 2026

Lillian

Great ! Staff was great

2/10

Poor

24 Mar 2026

Cearina

Property was very dirty and old.

Partner

10/10

Exceptional

23 Mar 2026

Raquel

Great Service and clean

Family

10/10

Exceptional

23 Mar 2026

Dominique

convenient one night stopover before cruise.

6/10

Pleasant

23 Mar 2026

Murray

Carpets need replacing
No Kleenex had to use toilet paper to blow nose
Maid stuffed 2 sheets of Kleenex in box to make it look like it had some

Partner

8/10

Excellent

23 Mar 2026

Lakiya

I love it the only thing I didn’t like they dnt have microwaves in the rooms but other then that I love this hotel

Family_with_children

10/10

Exceptional

22 Mar 2026

Andrew

Good value

Family_with_children

4/10

Poor

21 Mar 2026

Isabella

Must be bilingual if you want to communicate with the housekeeping staff. Room was extremely cold. Room was not properly cleaned.

Family

10/10

Exceptional

20 Mar 2026

Christophe

Very nice room. The shuttle from the Airport took over 30min to arrive after we called the front desk.

Partner

10/10

Exceptional

17 Mar 2026

Cassandra

Great service. Just wished the shuttle started earlier in the morning 😊

2/10

Poor

17 Mar 2026

Michael

I typically give positive reviews but this one set me back. Started with HOT WATER. Needed to actually run the shower for 30 minutes before any hot water would come out. 2nd was a credit card overcharge on my AMEX where I paid for parking for 2 nights then they billed me for another 2 nights. I went back and forth texting with staff and hotel with no action. Even got a text with General Manager Winston who asked about my stay and any feedback. When I asked him to help me NO RESPONSE. The staff would say they are looking into it but NO RESOLUTION. This took 2 days of nothing so I finally called AMEX opened up dispute and they credited me back. The hotel is nice but if you want any attention to your affairs just forget it. They don’t care and it appears they have SELECTIVE HEARING.

Partner

10/10

Exceptional

15 Mar 2026

Meranda

Drinks in the bar are expensive

Friends

4/10

Poor

09 Mar 2026

Kirtus

Was initially told they may not have a room for us due to late check in. Then given a room that was already occupied. Finally got a room that smelled like Marijuana smoke.

Partner

4/10

Poor

08 Mar 2026

Jimmy

Room are veery outdated, pool area is not good to.

Lobby, bar and restaurant are ok

Friends

10/10

Exceptional

08 Mar 2026

Darryl

Was awesome!

Partner

2/10

Poor

07 Mar 2026

Joseph

Room was NOT what we reserved. Staff didn’t care. Breakfast was HORRIBLE! Used tissues in the bathroom. This was one of the WORST hotels. Pictures are so out of date. This hotel is old!!!! No microwave or mini fridge. Had to throw away a lot of food because of this. Honestly, if I could get my money back I would.

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Carlitos

needs improvement

4/10

Poor

06 Mar 2026

marc

Hotel needs to be renovated, old looking rooms , dirty carpet , poor water pressure , no hot water !!

Self

10/10

Exceptional

06 Mar 2026

Teundria

Staff was so nice and amazing

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

Eric

Clean room, shops nearby

Partner

10/10

Exceptional

03 Mar 2026

Christine

Small mall is attached to the hotel - but it was Sunday and they were closed. Not many chaise loungers at the pool.

8/10

Excellent

02 Mar 2026

Deborah

Checked in late staff was great. Called earlier to speak to someone about late check in and the manager was rude and less than helpful.
If you book their shuttle through concierge be careful I was told different pricing and almost impossible to get through to the hotel to arrange return trip
If you don’t mind a few hassles it’s ok

8/10

Excellent

02 Mar 2026

Laurie

Would have been nice to have a small breakfast included - no restaurants close by

6/10

Pleasant

01 Mar 2026

Maureen

The staff was very patient. when you have a convention of over 2000 attending, you need more than 2-3 people at check-in. The rooms were not cleaned in time for 4 pm check-in. No microwave or refrigerator. The nobs on the bathroom sink are about to come off. There are two huge spots on the carpet in front of the television. Room 631

Partner

10/10

Exceptional

01 Mar 2026

MARISOL

Clean room, friendly staff

Friends

4/10

Poor

27 Feb 2026

Beth

The staff was very nice the room not so much. We paid for a room for 6 because we needed to use the pull out sofa. The mattress was falling apart the springs were exposed all the way around it. I've never seen a mattress in such bad shape. The bathtub had a constant drip and there were some bugs crawling around, I assume cockroaches. I asked to change rooms but of course they were full and there were no other rooms. The staff was friendly but the only way to get ahold of them was to go downstairs and wait at the front desk. I was never able to get an answer when I tried calling. I would not reccomend staying there for the price I paid.

Family

6/10

Pleasant

27 Feb 2026

Michael

Room needs updating. Soiled furniture, torn curtains ect.
Your employees were all terrific !

Partner

10/10

Exceptional

26 Feb 2026

Seronda

The room was spotless, but the tub leaked.

Self

6/10

Pleasant

25 Feb 2026

Brandi

Everything at this particular hotel cost no complimentary breakfast, the airport shuttle hours should be extended in the mornings since it’s offered.
Other than those things the staff was good except for one of the ladies at the restaurant possibly Indian older lady possibly manager. She was really aggressive when we were trying to look around and see what was available. The desk staff did a good job with accommodating early arrivals I give them 5 stars. Those 3 only.

Partner

4/10

Poor

25 Feb 2026

Shannon

The room was dirty. We had to go buy Air freshener so that we could stay in the room. The smell was horrible. the carpet was stained. The refrigerator was off and smelled terrible when we went to use it. I called and ask for Coffee packet refill and waited 12 hours and still did not receive it. We did enjoy the cookies. We have stayed at many Double Tree hotels and this was a huge let down compared to others.

Family

4/10

Poor

24 Feb 2026

Carlos A.

NUNCA NOS HICIERON LIMPIEZA EN TODA LA ESTADIA. HABIA QUE ESTAR PIDIENDO LAS TOALLAS Y NO CAMBIARON NUNCA LAS SABANAS. EL AIRE ACONDICIONADO ESTABA FIJO. A PESAR QUE SUPUESTAMENTE CUANDO COMPRE EN LA APP HOTELS.COM DECIA DESAYUNO INCLUIDO, YA EN EL HOTEL DIJERON QUE NO Y NOS COBRARON 30 DOLARES POR DESAYUNO.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

chanelle

Great stay!

Family

10/10

Exceptional

22 Feb 2026

Joanna

Yes

Partner

6/10

Pleasant

22 Feb 2026

MaryBeth

The staff was very friendly and helpful. The rooms were perfect. Loved having a restaurant at the hotel. The only problem we had was getting the shuttle from the airport to the hotel. There was a significant miscommunication about where we were getting picked up. We called several times and no one picked up the phone or we would call and immediately get disconnected. After 2 hours, we were finally picked up.

10/10

Exceptional

20 Feb 2026

Blake

Beautiful hotel. Great staff.

10/10

Exceptional

19 Feb 2026

Canice

Room was clean, spacious, quiet, and comfortable. Restaurant food delicious, staff attentive, seated quickly.
Front Desk staff was very helpful…I needed to hem two pair of pants and they dug out lots of sewing kits for me.
My only issue was the airport shuttle. I arrived at the airport around 4:30 pm and it seems like lots of planes arrive then. Two shuttles were already full by the time they reached stop 22 near United airlines. I ended up trudging all the way to the international arrivals section at shuttle stop 4 to make sure to get an empty shuttle so I could get a seat and bag storage in back. More shuttles needed at that timeframe, with some bypassing the first couple of stops in order for domestic flight passengers to have a loading chance at shuttle stops 21, 22, 23.

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Antonella

Great stay

8/10

Excellent

17 Feb 2026

Carl Yvo

All was great except for the shuttle. We had to pay a taxi

Leisure Family

4/10

Poor

16 Feb 2026

Jing

No airport pick up due to arrive later at 11:10 pm

2/10

Poor

15 Feb 2026

Kay

Rooms and common areas are all dirty

10/10

Exceptional

15 Feb 2026

Jamie

Yes

Partner

6/10

Pleasant

15 Feb 2026

Lauren

We only needed a room for one night before our cruise, but I would not recommend for more than that. The bed was not comfortable and the

6/10

Pleasant

13 Feb 2026

Tyaka

The staff was great however the hotel needs major repairs and updates

Leisure

6/10

Pleasant

12 Feb 2026

Jalal

Outdated hotel

Partner

8/10

Excellent

11 Feb 2026

James

yes

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2026

Santiago

Excellent

Business_and_leisure Friends

10/10

Exceptional

07 Feb 2026

Mark

Had to wait for a room long time

10/10

Exceptional

07 Feb 2026

Cassey lee

The staff were awesome and so so friendly! The room was very clean and the name welcoming you in was such a great personal touch! Oh and the best cookie I’ve ever had!!

Leisure Partner

8/10

Excellent

07 Feb 2026

Cheryl

Good breakfast

Leisure Partner

6/10

Pleasant

06 Feb 2026

Jim

Hundreds of convenient parking spaces roped off for valet. Forced to go to pay parking next door for parking. Mediocre breakfast for $27. Friendly staff and nice room.

Business Self

10/10

Exceptional

05 Feb 2026

Jean-Michel

Location

Friends_and_family Family

8/10

Excellent

04 Feb 2026

Carm

The staff was nice and moved quickly. The room was clean and perfect for our stay.

Leisure Family

6/10

Pleasant

02 Feb 2026

yousuf

The room wasn't up standards..
Very

6/10

Pleasant

02 Feb 2026

Sophea

The person that checked us in says that our room isn’t ready even though it was almost 3pm and that if we signed up for Hilton reward she could give us another room for free, which she gave us two queens instead of our king. The room had a broken toilet, so we had to get another room. And she didn’t even give us cookies.

Leisure Family

10/10

Exceptional

01 Feb 2026

Harold

We had a great stay. Room was spotless, the food was good and, as always, the cookies warm. We will be back.

Leisure

4/10

Poor

29 Jan 2026

Cody

Lobby was nice, room was musty, shower was very strong and power control didn’t work, couch was dirty, microwave was showing error codes, Wi-Fi couldn’t even play streams from their smart tv. Breakfast was expensive for standard fare.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Robert

Great

6/10

Pleasant

27 Jan 2026

Valerie

The room had odd scrapping and creaking sounds at intervals all night, the first night of our stay. The housekeeping staff, even after requesting that our room be cleaned, never cleaned the room. The front desk staff were very helpful in assisting our needs to add an extra day because of flight delays however.

I would only recommend this hotel as a last resort for travelers.

Business Family

8/10

Excellent

26 Jan 2026

Dominisha

Great stay

Leisure Partner

10/10

Exceptional

26 Jan 2026

Lynette

Clean! beautiful! The beds are amazing!

Leisure Partner

2/10

Poor

25 Jan 2026

Trang

Room is not same as what we booked and paid for.

Leisure Family

6/10

Pleasant

25 Jan 2026

brett

Hotel out of date. Probably was nice 20 years ago. Breakfast was good! Also good shower

Leisure Family

8/10

Excellent

25 Jan 2026

Dirk

It met our needs - a shuttle from the airport, a room for one night, a restaurant for one dinner and one breakfast. The staff, especially Kamari, were helpful and pleasant.

Partner

10/10

Exceptional

24 Jan 2026

Mark

Room was fine, desk clerks friendly. The van driver from the airport, Ariel, was excellent. He was helpful in getting everyone on the van and helped my wife on and off the van. He was creative in finding a way to get her wheelchair on board too

Partner

10/10

Exceptional

23 Jan 2026

Feliza

Awesome 🙌🙌🙌

Leisure Family_with_children

8/10

Excellent

22 Jan 2026

Felisha Carley Marlena

Clean. Friendly staff. Restaurant food very pricey and not very good.

Leisure Self

6/10

Pleasant

17 Jan 2026

ANTONI

Hotel was di

6/10

Pleasant

17 Jan 2026

Trace

The pool water was clear, but the hot tub was a greenish color.

Self

10/10

Exceptional

15 Jan 2026

Brian

Great to work with

4/10

Poor

14 Jan 2026

YUMIKO

The room was dusty. It look like nobody has cleaned for a while. They don’t clean the room unless we ask them to clean. The hairdryer was old and denaturing. I didn’t want to touch it.

Friends_and_family Friends

4/10

Poor

12 Jan 2026

Dan

Rooms smells of mold, Hidden cost, No shuttle service till 6 in the morning, Breakfast cost 4 adults almost $150.00 per day.

Leisure Friends

6/10

Pleasant

12 Jan 2026

Amit

Dated rooms. Water temperature was Luke warm at the best and with low pressure. We complained but after a day or two gave up as it was not getting rectified.
Close to the airport is the plus point but for what they charge, was expecting better quality rooms and amenities

Leisure Family

2/10

Poor

12 Jan 2026

Sameera

Room had a weird musty smell. I booked a junior suite for a family of 5, requested extra comforter and pillow, took them forever after calling multiple times. Guy at the front desk during check in ws rude. Parking is not free. And expedia messed up my booking to include breakfast. Overall, it ws inconvenient and a terrible experience.

Business_and_leisure Family

10/10

Exceptional

11 Jan 2026

Fervanus

It was good overall

Leisure Self

10/10

Exceptional

11 Jan 2026

Lisebo

Reception staff was very friendly and helpful.