DoubleTree by Hilton Hotel & Spa Chester

United Kingdom , Chester
CHESTER, Warrington Road, Hoole
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100 reviews shown

8/10

Excellent

27 Jun 2026

Whitney

The room need improvement bathroom especially

Partner

10/10

Exceptional

23 Jun 2026

Quintel

Good

Partner

2/10

Poor

17 Jun 2026

Stacy

Besides the dust from construction the place was not clean or kept up. Our room was dirty and outdated. We were given the old bait and switch. When booking they show a very clean and updated room but left with a dirty outdated room.

Family_with_children

6/10

Pleasant

16 Jun 2026

Odecca

The construction was unexpected annd jackhammer interrupted my sleep on the day I tried to have a late start to my day, and the parking was not free. If I had paid more attention, I would not have selected this flight/hotel package.

Self

2/10

Poor

16 Jun 2026

Ashley

I was accused of smoking and i wasn’t. They didn’t ask. Just accused me and i was barely there for an hour.

6/10

Pleasant

15 Jun 2026

Stephanie

The staff was really helpful and nice. Not sure if it was because the hotel is very old, but it had a very musky smell to the room that really interfered with us staying in the room for very long other than just to sleep. The amenities were OK there was a small fridge in the room.

Partner

10/10

Exceptional

14 Jun 2026

Jean Herold

Good

Partner

10/10

Exceptional

10 Jun 2026

Olga

Very helpful staff

Family

10/10

Exceptional

10 Jun 2026

diego

Todo perfecto

Family_with_children

6/10

Pleasant

08 Jun 2026

Herimina

Showers continue leaking thy move us to another room
When I booked on line it says breakfast included but it’s not Expensive breakfast buffet

Family

2/10

Poor

07 Jun 2026

Felipe

The room was filthy, it had dust everywhere, as soon as I entered the room
It had a moldy smell. I didn’t want to call the reception as I was exhausted from a long flight. Next morning I found rat droppings under the desk and by the entrance door. As I was doing the check out I told the front desk and they didn’t seem surprised to heard about this… what a waste of money.

Partner

10/10

Exceptional

06 Jun 2026

Henry

Style of lobby and tropical landscaping.

Staff was helpful
Coffee was wonderful
Best cookies ever

Family

4/10

Poor

06 Jun 2026

Ernesto Lingat Miclat

I usually don't write reviews, but this experience warrants one. Don't be fooled by the picture; in person, the property appears old, dark, and somewhat eerie, with worn-out furniture and dim lighting that contribute to its uninviting atmosphere. It has a strong, unpleasant odor that persists throughout the space, clearly indicating it needs a major update and thorough cleaning. Some of the staff members are rude and expect tips even when simply asked for towels or basic assistance. Due to these issues, I will not be booking here again.

Self

10/10

Exceptional

04 Jun 2026

Elke

No breakfast, airport shuttle, good location

Friends_and_family Family

2/10

Poor

02 Jun 2026

Aja

Breakfast was $35 for a cold buffet ,

10/10

Exceptional

31 May 2026

Demetria Carolina

The room was so clean! The staff very nice and helpful, the breakfast was great, it’s so close to the airport and they have a shuttle without any extra charge the guys were so kind and friendly! I will definitely be back to this hotel! The cookies are delicious! We stayed two nights before and after our cruise! The price was great! 😊

Friends

10/10

Exceptional

31 May 2026

Stephanie

This hotel was very well kept staff were polite & helpful. A few of my favorite things about this hotel was the room was very clean, the pool area was gorgeous with a nice jacuzzi & pond within the area. Also there was a shopping center/mall on the premises which had multiple items u can get if forgotten at home or unable to bring through TSA. Many restaurants to choose from room service was also 10/10. The front desk even checked to see if our room was ready ahead of time & they definitely delivered. They were able to check us in early with beautiful King sweet deluxe. They even gave us freshly baked cookies. I would recommend & definitely will rebook.

Partner

8/10

Excellent

29 May 2026

Regina

Pleasant staff. Very helpful. Rooms clean. Bar Attendants were welcoming and nice. Food tasty and plenty of choices.

Friends_and_family Family

2/10

Poor

26 May 2026

Levonn

Nothing was terrible

Self

2/10

Poor

25 May 2026

Yudelca

Es muy desagradable hospedarse en un hotel en remodelación y, encima de eso, que las habitaciones estén en mal estado y ni siquiera las limpien adecuadamente.

8/10

Excellent

25 May 2026

Patrick

if I had known, the place was going to be that good I would have stayed longer.

Family_with_children

8/10

Excellent

24 May 2026

Shamroz

Hotel staff and property is good. But be careful of the valet parking staff. Ask for receipt each time you pay because they may ask you to pay when you ask for your vehicle.

Partner

10/10

Exceptional

24 May 2026

David

Despite the heavy renovations going on that closed the restaurant, it was a nice stay.

8/10

Excellent

24 May 2026

Jim

Lobby and much of the first floor was being painted. But the workers did all they could to not interfere with the flow of people.

The shower could use caulking. Was not an ADA complaint toilet.

The towels, the bed sheets were comfortable and there were sufficient numbers of towels.

Self

8/10

Excellent

22 May 2026

Saori

It’s old but clean. I just couldn’t reach toilet paper …. Stay there for event at convention center. It was convenient.

Family

4/10

Poor

18 May 2026

Sheraye

They are in the middle of remodeling so they don’t really attend to their guest. The property looks a mess and the rooms were not that clean. Need to be updated ASAP.

Family_with_children

6/10

Pleasant

18 May 2026

Princess Dianna

No washer and dryer, water had to be off a few hours, we didn’t know the place was under construction.

Partner

10/10

Exceptional

17 May 2026

Kia

The room was clean neat smelled fresh and I enjoyed my stay there.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Donny

They need the improve the cleaning and odors inside the rooms

Family_with_children

6/10

Pleasant

14 May 2026

Byron

The photos gave a misleading impression. The hotel looked much better in the pictures—reality was nowhere close.”

Partner

10/10

Exceptional

13 May 2026

Chanmatie

Clean room
Staff was helpful
Need convenience store near by.
Breakfast was good, but you have to pay for it.

Partner

10/10

Exceptional

08 May 2026

Jose

Very good

10/10

Exceptional

08 May 2026

Nicholas

Clean room, friendly staff

Friends_and_family Friends

2/10

Poor

05 May 2026

Aeryka

I will never stay here again

Self

2/10

Poor

03 May 2026

Robert

The place was very ghetto. The bed had a weird smell and in the middle of the night, there were two huge cockroaches crawling around the hotel!

10/10

Exceptional

02 May 2026

Adrian

The DoubleTree by Hilton Miami Airport is an excellent, practical choice for travelers, especially those arriving on late night flights. Our room was impressively spacious, providing plenty of comfort after a long day of travel. The close proximity to the airport was a major plus, and the complimentary shuttle made the transition from the terminal to the hotel seamless. While the front desk staff seemed a bit overwhelmed, they remained extremely friendly and efficient in getting my friends and me checked in. Of course, the signature warm chocolate chip cookies at arrival were the perfect welcoming touch. I would definitely recommend this hotel for its convenience and welcoming service.

Friends

6/10

Pleasant

29 Apr 2026

Karen

Old property. Needs updating. Only stayed overnight. Will try another hotel next time.

Family

10/10

Exceptional

27 Apr 2026

Lori

Fantastic place very clean

2/10

Poor

26 Apr 2026

Ivan

The hotel needs some serious updates. Also, the front desk staff needs additional training on how to handle difficult situations.

Business

10/10

Exceptional

26 Apr 2026

Angella

I was disappointed that there was no turkey nor chicken sausage options available at the breakfast buffet. I am allergic to pork.

Self

10/10

Exceptional

25 Apr 2026

Berkay

10/10

Exceptional

22 Apr 2026

GEORGE

the airport shuttle and the ease of checkin / check out made this worth the money paid especially when a traveler has an early flight to catch.

Friends

2/10

Poor

17 Apr 2026

Juan

Horrible. Old Hotel and not clean. I do not know how this hotel is still in business.

10/10

Exceptional

17 Apr 2026

Krista

great!

Partner

10/10

Exceptional

17 Apr 2026

Gerardo Antonio Siqueff

Nice hotel. Very good breakfast. Clean and spacious rooms. Nice gym. Nice bar

4/10

Poor

12 Apr 2026

Fausto

Restaurant Poor
Check In Slow

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Cecilia

Excellent

10/10

Exceptional

10 Apr 2026

Jarmila

Late check in was fast and they accommodated us to have an easy late check out! Thank you so much for that! And for the delicious cookies!!

Friends_and_family Family

4/10

Poor

10 Apr 2026

Sunanda

It is an older property and has not been maintained well. We arrived late at night and had requested 2 king size room with a pull out bed in each (it's an available option). The pull out bed were not available in one of the rooms while the other one had a very dirty mattress. I had to request bedding and a bed. While after a conversation with the reception who could not believe that the room did not have a pull out bed, finally accommodated a wheeled bed for my daughter. Since they did not have housekeeping while I was complaining about the dirty mattress they gave me sheets for both rooms to carry back to the rooms. The only helpful person in all of this was the bellboy who at least tried to help mitigate the circumstances . To top it all, the bathrooms in one of the rooms had a large hole behind the toilet! We were too tired to argue about that after a long flight anda long day and especially after managing the fiasco with the beds. Spend your money elsewhere.

Family_with_children

10/10

Exceptional

06 Apr 2026

Jeremy

Great staff and amenities.

Family_with_children

10/10

Exceptional

05 Apr 2026

DOMINICK

Clean Room many amenities in area with shopping ect

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Jacqueline

Older rooms, faulty equipment, not well cleaned

Family_with_children

10/10

Exceptional

05 Apr 2026

merlyn

The hotel need upgrade

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

marjorie

WE DID NOT EAT BREAKFAST AS WE HEADED EARLY TO THE AIPORT

Family_with_children

10/10

Exceptional

04 Apr 2026

Ben

Great room, nice pool area, nice shuttles. Check-in was extremely slow. Stood in line for 20 minutes. Something about cruise crew members needing vouchers and long check in process. Maybe have a second attendant for standard check-in guests.

Friends_and_family Family

2/10

Poor

04 Apr 2026

Yanlong

This might the worst hotel I have ever stayed , it is dirty and old , the staff is rude and extremely over priced based on what they have comparing to other similar hotels . Will never visit double tree in my life anymore

Family_with_children

4/10

Poor

02 Apr 2026

Zakia

Leaky toilet. Random hair in the bathroom. Outdated. Filthy hallways that look like the have not been vacuumed in weeks. By far, the worst DoubleTree that I have ever stayed at.

Family

6/10

Pleasant

30 Mar 2026

Verified traveler

Breakfast that was included, every morning they all wanted to make me pay for it again, so I I did not speak up for myself they would’ve make me pay for sure . As well as the parking. They literally make hotel guest pay for parking even though they’re already paying for their stay in the hotel.

Partner

10/10

Exceptional

30 Mar 2026

Brittany

Didn’t use it.

4/10

Poor

30 Mar 2026

Loretta

Yes

6/10

Pleasant

29 Mar 2026

Troy

Food was very delicious for a hefty price, but it's miami, so get used to it.
Old building with very dated rooms. No way to adjust temperature in the room. Access to pool and hot tub. The hot tub was incredible! Good customer service. However no way to call front desk from the room.

Partner

10/10

Exceptional

28 Mar 2026

Crystal

Breakfast should have been provided free for what room cost.

Family

2/10

Poor

28 Mar 2026

JoAnne

I was in room 830 and the people in 828 loudly argued until 3am and started again at 6am. I was traveling most of the day and didn’t get to my room until 10:30pm. I was exhausted and couldn’t sleep due to the noise. I called the front desk at 2am to complain about the noise however, the arguing continued for another hour.

Self

4/10

Poor

28 Mar 2026

Kaeli

The parking situation was a hurdle, have to pay for the adjoining lot and walk through the mart to find the lobby. The pool and hot tub were the highlight, very nice set up. Room was clean and bed was comfortable but hallway carpets have seen better days. There was a hiccup with getting our prepaid breakfast because we checked out prior to dining. This lead to an uncomfortable confrontation with the staff in understanding what the word prepaid meant when we asked the front desk for a refund and they condescendingly said you didn’t have breakfast yet so nothing to refund. Eventually we got there and she resolved the matter. Overall it was fine for a one night stay to catch an early flight, close to airport.

2/10

Poor

27 Mar 2026

Shantel

Old and outdated

Friends

4/10

Poor

26 Mar 2026

Annette

Coffee maker didn't work, called front desk and no one answers. Asked for another one and took an hour and the maid didn't speak English, she brings another and it didn't work either. Thermostat didn't work, was freezing all night long! They told us the are renovating and didn't get to our room yet....lol....won't stay there again!

Partner

10/10

Exceptional

24 Mar 2026

Lillian

Great ! Staff was great

2/10

Poor

24 Mar 2026

Cearina

Property was very dirty and old.

Partner

10/10

Exceptional

23 Mar 2026

Raquel

Great Service and clean

Family

10/10

Exceptional

23 Mar 2026

Dominique

convenient one night stopover before cruise.

6/10

Pleasant

23 Mar 2026

Murray

Carpets need replacing
No Kleenex had to use toilet paper to blow nose
Maid stuffed 2 sheets of Kleenex in box to make it look like it had some

Partner

8/10

Excellent

23 Mar 2026

Lakiya

I love it the only thing I didn’t like they dnt have microwaves in the rooms but other then that I love this hotel

Family_with_children

10/10

Exceptional

22 Mar 2026

Andrew

Good value

Family_with_children

4/10

Poor

21 Mar 2026

Isabella

Must be bilingual if you want to communicate with the housekeeping staff. Room was extremely cold. Room was not properly cleaned.

Family

10/10

Exceptional

20 Mar 2026

Christophe

Very nice room. The shuttle from the Airport took over 30min to arrive after we called the front desk.

Partner

10/10

Exceptional

17 Mar 2026

Cassandra

Great service. Just wished the shuttle started earlier in the morning 😊

2/10

Poor

17 Mar 2026

Michael

I typically give positive reviews but this one set me back. Started with HOT WATER. Needed to actually run the shower for 30 minutes before any hot water would come out. 2nd was a credit card overcharge on my AMEX where I paid for parking for 2 nights then they billed me for another 2 nights. I went back and forth texting with staff and hotel with no action. Even got a text with General Manager Winston who asked about my stay and any feedback. When I asked him to help me NO RESPONSE. The staff would say they are looking into it but NO RESOLUTION. This took 2 days of nothing so I finally called AMEX opened up dispute and they credited me back. The hotel is nice but if you want any attention to your affairs just forget it. They don’t care and it appears they have SELECTIVE HEARING.

Partner

10/10

Exceptional

15 Mar 2026

Meranda

Drinks in the bar are expensive

Friends

4/10

Poor

09 Mar 2026

Kirtus

Was initially told they may not have a room for us due to late check in. Then given a room that was already occupied. Finally got a room that smelled like Marijuana smoke.

Partner

4/10

Poor

08 Mar 2026

Jimmy

Room are veery outdated, pool area is not good to.

Lobby, bar and restaurant are ok

Friends

10/10

Exceptional

08 Mar 2026

Darryl

Was awesome!

Partner

2/10

Poor

07 Mar 2026

Joseph

Room was NOT what we reserved. Staff didn’t care. Breakfast was HORRIBLE! Used tissues in the bathroom. This was one of the WORST hotels. Pictures are so out of date. This hotel is old!!!! No microwave or mini fridge. Had to throw away a lot of food because of this. Honestly, if I could get my money back I would.

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Carlitos

needs improvement

4/10

Poor

06 Mar 2026

marc

Hotel needs to be renovated, old looking rooms , dirty carpet , poor water pressure , no hot water !!

Self

10/10

Exceptional

06 Mar 2026

Teundria

Staff was so nice and amazing

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

Eric

Clean room, shops nearby

Partner

10/10

Exceptional

03 Mar 2026

Christine

Small mall is attached to the hotel - but it was Sunday and they were closed. Not many chaise loungers at the pool.

8/10

Excellent

02 Mar 2026

Deborah

Checked in late staff was great. Called earlier to speak to someone about late check in and the manager was rude and less than helpful.
If you book their shuttle through concierge be careful I was told different pricing and almost impossible to get through to the hotel to arrange return trip
If you don’t mind a few hassles it’s ok

8/10

Excellent

02 Mar 2026

Laurie

Would have been nice to have a small breakfast included - no restaurants close by

6/10

Pleasant

01 Mar 2026

Maureen

The staff was very patient. when you have a convention of over 2000 attending, you need more than 2-3 people at check-in. The rooms were not cleaned in time for 4 pm check-in. No microwave or refrigerator. The nobs on the bathroom sink are about to come off. There are two huge spots on the carpet in front of the television. Room 631

Partner

10/10

Exceptional

01 Mar 2026

MARISOL

Clean room, friendly staff

Friends

4/10

Poor

27 Feb 2026

Beth

The staff was very nice the room not so much. We paid for a room for 6 because we needed to use the pull out sofa. The mattress was falling apart the springs were exposed all the way around it. I've never seen a mattress in such bad shape. The bathtub had a constant drip and there were some bugs crawling around, I assume cockroaches. I asked to change rooms but of course they were full and there were no other rooms. The staff was friendly but the only way to get ahold of them was to go downstairs and wait at the front desk. I was never able to get an answer when I tried calling. I would not reccomend staying there for the price I paid.

Family

6/10

Pleasant

27 Feb 2026

Michael

Room needs updating. Soiled furniture, torn curtains ect.
Your employees were all terrific !

Partner

10/10

Exceptional

26 Feb 2026

Seronda

The room was spotless, but the tub leaked.

Self

6/10

Pleasant

25 Feb 2026

Brandi

Everything at this particular hotel cost no complimentary breakfast, the airport shuttle hours should be extended in the mornings since it’s offered.
Other than those things the staff was good except for one of the ladies at the restaurant possibly Indian older lady possibly manager. She was really aggressive when we were trying to look around and see what was available. The desk staff did a good job with accommodating early arrivals I give them 5 stars. Those 3 only.

Partner

4/10

Poor

25 Feb 2026

Shannon

The room was dirty. We had to go buy Air freshener so that we could stay in the room. The smell was horrible. the carpet was stained. The refrigerator was off and smelled terrible when we went to use it. I called and ask for Coffee packet refill and waited 12 hours and still did not receive it. We did enjoy the cookies. We have stayed at many Double Tree hotels and this was a huge let down compared to others.

Family

4/10

Poor

24 Feb 2026

Carlos A.

NUNCA NOS HICIERON LIMPIEZA EN TODA LA ESTADIA. HABIA QUE ESTAR PIDIENDO LAS TOALLAS Y NO CAMBIARON NUNCA LAS SABANAS. EL AIRE ACONDICIONADO ESTABA FIJO. A PESAR QUE SUPUESTAMENTE CUANDO COMPRE EN LA APP HOTELS.COM DECIA DESAYUNO INCLUIDO, YA EN EL HOTEL DIJERON QUE NO Y NOS COBRARON 30 DOLARES POR DESAYUNO.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

chanelle

Great stay!

Family

10/10

Exceptional

22 Feb 2026

Joanna

Yes

Partner

6/10

Pleasant

22 Feb 2026

MaryBeth

The staff was very friendly and helpful. The rooms were perfect. Loved having a restaurant at the hotel. The only problem we had was getting the shuttle from the airport to the hotel. There was a significant miscommunication about where we were getting picked up. We called several times and no one picked up the phone or we would call and immediately get disconnected. After 2 hours, we were finally picked up.