DoubleTree by Hilton Hotel & Spa Chester

4/10

Poor

09 Mar 2026

Kirtus

Was initially told they may not have a room for us due to late check in. Then given a room that was already occupied. Finally got a room that smelled like Marijuana smoke.

Partner

4/10

Poor

08 Mar 2026

Jimmy

Room are veery outdated, pool area is not good to.

Lobby, bar and restaurant are ok

Friends

10/10

Exceptional

08 Mar 2026

Darryl

Was awesome!

Partner

2/10

Poor

07 Mar 2026

Joseph

Room was NOT what we reserved. Staff didn’t care. Breakfast was HORRIBLE! Used tissues in the bathroom. This was one of the WORST hotels. Pictures are so out of date. This hotel is old!!!! No microwave or mini fridge. Had to throw away a lot of food because of this. Honestly, if I could get my money back I would.

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Carlitos

needs improvement

4/10

Poor

06 Mar 2026

marc

Hotel needs to be renovated, old looking rooms , dirty carpet , poor water pressure , no hot water !!

Self

10/10

Exceptional

06 Mar 2026

Teundria

Staff was so nice and amazing

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

Eric

Clean room, shops nearby

Partner

10/10

Exceptional

03 Mar 2026

Christine

Small mall is attached to the hotel - but it was Sunday and they were closed. Not many chaise loungers at the pool.

8/10

Excellent

02 Mar 2026

Deborah

Checked in late staff was great. Called earlier to speak to someone about late check in and the manager was rude and less than helpful.
If you book their shuttle through concierge be careful I was told different pricing and almost impossible to get through to the hotel to arrange return trip
If you don’t mind a few hassles it’s ok

8/10

Excellent

02 Mar 2026

Laurie

Would have been nice to have a small breakfast included - no restaurants close by

6/10

Pleasant

01 Mar 2026

Maureen

The staff was very patient. when you have a convention of over 2000 attending, you need more than 2-3 people at check-in. The rooms were not cleaned in time for 4 pm check-in. No microwave or refrigerator. The nobs on the bathroom sink are about to come off. There are two huge spots on the carpet in front of the television. Room 631

Partner

10/10

Exceptional

01 Mar 2026

MARISOL

Clean room, friendly staff

Friends

4/10

Poor

27 Feb 2026

Beth

The staff was very nice the room not so much. We paid for a room for 6 because we needed to use the pull out sofa. The mattress was falling apart the springs were exposed all the way around it. I've never seen a mattress in such bad shape. The bathtub had a constant drip and there were some bugs crawling around, I assume cockroaches. I asked to change rooms but of course they were full and there were no other rooms. The staff was friendly but the only way to get ahold of them was to go downstairs and wait at the front desk. I was never able to get an answer when I tried calling. I would not reccomend staying there for the price I paid.

Family

6/10

Pleasant

27 Feb 2026

Michael

Room needs updating. Soiled furniture, torn curtains ect.
Your employees were all terrific !

Partner

10/10

Exceptional

26 Feb 2026

Seronda

The room was spotless, but the tub leaked.

Self

6/10

Pleasant

25 Feb 2026

Brandi

Everything at this particular hotel cost no complimentary breakfast, the airport shuttle hours should be extended in the mornings since it’s offered.
Other than those things the staff was good except for one of the ladies at the restaurant possibly Indian older lady possibly manager. She was really aggressive when we were trying to look around and see what was available. The desk staff did a good job with accommodating early arrivals I give them 5 stars. Those 3 only.

Partner

4/10

Poor

25 Feb 2026

Shannon

The room was dirty. We had to go buy Air freshener so that we could stay in the room. The smell was horrible. the carpet was stained. The refrigerator was off and smelled terrible when we went to use it. I called and ask for Coffee packet refill and waited 12 hours and still did not receive it. We did enjoy the cookies. We have stayed at many Double Tree hotels and this was a huge let down compared to others.

Family

4/10

Poor

24 Feb 2026

Carlos A.

NUNCA NOS HICIERON LIMPIEZA EN TODA LA ESTADIA. HABIA QUE ESTAR PIDIENDO LAS TOALLAS Y NO CAMBIARON NUNCA LAS SABANAS. EL AIRE ACONDICIONADO ESTABA FIJO. A PESAR QUE SUPUESTAMENTE CUANDO COMPRE EN LA APP HOTELS.COM DECIA DESAYUNO INCLUIDO, YA EN EL HOTEL DIJERON QUE NO Y NOS COBRARON 30 DOLARES POR DESAYUNO.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

chanelle

Great stay!

Family

10/10

Exceptional

22 Feb 2026

Joanna

Yes

Partner

6/10

Pleasant

22 Feb 2026

MaryBeth

The staff was very friendly and helpful. The rooms were perfect. Loved having a restaurant at the hotel. The only problem we had was getting the shuttle from the airport to the hotel. There was a significant miscommunication about where we were getting picked up. We called several times and no one picked up the phone or we would call and immediately get disconnected. After 2 hours, we were finally picked up.

10/10

Exceptional

20 Feb 2026

Blake

Beautiful hotel. Great staff.

10/10

Exceptional

19 Feb 2026

Canice

Room was clean, spacious, quiet, and comfortable. Restaurant food delicious, staff attentive, seated quickly.
Front Desk staff was very helpful…I needed to hem two pair of pants and they dug out lots of sewing kits for me.
My only issue was the airport shuttle. I arrived at the airport around 4:30 pm and it seems like lots of planes arrive then. Two shuttles were already full by the time they reached stop 22 near United airlines. I ended up trudging all the way to the international arrivals section at shuttle stop 4 to make sure to get an empty shuttle so I could get a seat and bag storage in back. More shuttles needed at that timeframe, with some bypassing the first couple of stops in order for domestic flight passengers to have a loading chance at shuttle stops 21, 22, 23.

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Antonella

Great stay

8/10

Excellent

17 Feb 2026

Carl Yvo

All was great except for the shuttle. We had to pay a taxi

Leisure Family

4/10

Poor

16 Feb 2026

Jing

No airport pick up due to arrive later at 11:10 pm

2/10

Poor

15 Feb 2026

Kay

Rooms and common areas are all dirty

10/10

Exceptional

15 Feb 2026

Jamie

Yes

Partner

6/10

Pleasant

15 Feb 2026

Lauren

We only needed a room for one night before our cruise, but I would not recommend for more than that. The bed was not comfortable and the

6/10

Pleasant

13 Feb 2026

Tyaka

The staff was great however the hotel needs major repairs and updates

Leisure

6/10

Pleasant

12 Feb 2026

Jalal

Outdated hotel

Partner

8/10

Excellent

11 Feb 2026

James

yes

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2026

Santiago

Excellent

Business_and_leisure Friends

10/10

Exceptional

07 Feb 2026

Mark

Had to wait for a room long time

10/10

Exceptional

07 Feb 2026

Cassey lee

The staff were awesome and so so friendly! The room was very clean and the name welcoming you in was such a great personal touch! Oh and the best cookie I’ve ever had!!

Leisure Partner

8/10

Excellent

07 Feb 2026

Cheryl

Good breakfast

Leisure Partner

6/10

Pleasant

06 Feb 2026

Jim

Hundreds of convenient parking spaces roped off for valet. Forced to go to pay parking next door for parking. Mediocre breakfast for $27. Friendly staff and nice room.

Business Self

10/10

Exceptional

05 Feb 2026

Jean-Michel

Location

Friends_and_family Family

8/10

Excellent

04 Feb 2026

Carm

The staff was nice and moved quickly. The room was clean and perfect for our stay.

Leisure Family

6/10

Pleasant

02 Feb 2026

yousuf

The room wasn't up standards..
Very

6/10

Pleasant

02 Feb 2026

Sophea

The person that checked us in says that our room isn’t ready even though it was almost 3pm and that if we signed up for Hilton reward she could give us another room for free, which she gave us two queens instead of our king. The room had a broken toilet, so we had to get another room. And she didn’t even give us cookies.

Leisure Family

10/10

Exceptional

01 Feb 2026

Harold

We had a great stay. Room was spotless, the food was good and, as always, the cookies warm. We will be back.

Leisure

4/10

Poor

29 Jan 2026

Cody

Lobby was nice, room was musty, shower was very strong and power control didn’t work, couch was dirty, microwave was showing error codes, Wi-Fi couldn’t even play streams from their smart tv. Breakfast was expensive for standard fare.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Robert

Great

6/10

Pleasant

27 Jan 2026

Valerie

The room had odd scrapping and creaking sounds at intervals all night, the first night of our stay. The housekeeping staff, even after requesting that our room be cleaned, never cleaned the room. The front desk staff were very helpful in assisting our needs to add an extra day because of flight delays however.

I would only recommend this hotel as a last resort for travelers.

Business Family

8/10

Excellent

26 Jan 2026

Dominisha

Great stay

Leisure Partner

10/10

Exceptional

26 Jan 2026

Lynette

Clean! beautiful! The beds are amazing!

Leisure Partner

2/10

Poor

25 Jan 2026

Trang

Room is not same as what we booked and paid for.

Leisure Family

6/10

Pleasant

25 Jan 2026

brett

Hotel out of date. Probably was nice 20 years ago. Breakfast was good! Also good shower

Leisure Family

8/10

Excellent

25 Jan 2026

Dirk

It met our needs - a shuttle from the airport, a room for one night, a restaurant for one dinner and one breakfast. The staff, especially Kamari, were helpful and pleasant.

Partner

10/10

Exceptional

24 Jan 2026

Mark

Room was fine, desk clerks friendly. The van driver from the airport, Ariel, was excellent. He was helpful in getting everyone on the van and helped my wife on and off the van. He was creative in finding a way to get her wheelchair on board too

Partner

10/10

Exceptional

23 Jan 2026

Feliza

Awesome 🙌🙌🙌

Leisure Family_with_children

8/10

Excellent

22 Jan 2026

Felisha Carley Marlena

Clean. Friendly staff. Restaurant food very pricey and not very good.

Leisure Self

6/10

Pleasant

17 Jan 2026

ANTONI

Hotel was di

6/10

Pleasant

17 Jan 2026

Trace

The pool water was clear, but the hot tub was a greenish color.

Self

10/10

Exceptional

15 Jan 2026

Brian

Great to work with

4/10

Poor

14 Jan 2026

YUMIKO

The room was dusty. It look like nobody has cleaned for a while. They don’t clean the room unless we ask them to clean. The hairdryer was old and denaturing. I didn’t want to touch it.

Friends_and_family Friends

4/10

Poor

12 Jan 2026

Dan

Rooms smells of mold, Hidden cost, No shuttle service till 6 in the morning, Breakfast cost 4 adults almost $150.00 per day.

Leisure Friends

6/10

Pleasant

12 Jan 2026

Amit

Dated rooms. Water temperature was Luke warm at the best and with low pressure. We complained but after a day or two gave up as it was not getting rectified.
Close to the airport is the plus point but for what they charge, was expecting better quality rooms and amenities

Leisure Family

2/10

Poor

12 Jan 2026

Sameera

Room had a weird musty smell. I booked a junior suite for a family of 5, requested extra comforter and pillow, took them forever after calling multiple times. Guy at the front desk during check in ws rude. Parking is not free. And expedia messed up my booking to include breakfast. Overall, it ws inconvenient and a terrible experience.

Business_and_leisure Family

10/10

Exceptional

11 Jan 2026

Fervanus

It was good overall

Leisure Self

10/10

Exceptional

11 Jan 2026

Lisebo

Reception staff was very friendly and helpful.

10/10

Exceptional

11 Jan 2026

Debra

The check in staff was amazing and so accommodating. Nayarid helped us! The room was surprisingly large and the beds were comfy. The pool was nice and I enjoyed watching the bearded dragons!!

Friends_and_family Family

4/10

Poor

10 Jan 2026

jacob

Shuttle did not show up from airport, and there is a strange mall area of the hotel. Rooms look pretty worn out, but staff seems friendly enough.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

christopher

Staff are great and the pool is amazing

Leisure Family

2/10

Poor

09 Jan 2026

Debbie

I called the front desk and let them know that I did not have a microwave nor a refrigerator. I went to the front desk and told them the same thing and they gave me a email to email someone about the situation. I am back home resting and I sent out five emails and no one responds to me not yet that was the worst experience I ever had in my life at a hotel.

8/10

Excellent

09 Jan 2026

Cheryl

We had an issue with the shuttle because of airport charges. The staff was very helpful and worked to satisfy us.

Leisure Partner

8/10

Excellent

08 Jan 2026

ERIC

I only spend one night

Leisure Partner

6/10

Pleasant

07 Jan 2026

Adianna

The lobby was nice and the room was clean. The halls were scary with cracks on the wall, stains, and old carpet. The knobs on the doors appear extremely old. The elevator was dark and old. It was good for a quick stay but definitely outside of the room was a bit scary.

4/10

Poor

05 Jan 2026

Lauren

Yes I paid for a microwave and fridge I did not receive it in my room as well as the toilet tissue I as an issue.

Business_and_leisure Partner

6/10

Pleasant

05 Jan 2026

karla

Housekeeper never came to room to clean had to go to front desk to get towels ran out of toilet paper my stay was from Friday to Monday other than that the hotel irself was excellent

Leisure Family

10/10

Exceptional

05 Jan 2026

Samuel

My room was clean, no issues with my room at all. They gave me the option to have a room on the highest floor which was a first for me. The staff was very polite and made me feel like home to be honest. Thank you so much for a great time!

Business_and_leisure Self

6/10

Pleasant

04 Jan 2026

Michael

Tile floor in bathroom wasn't clean in our room.

Leisure Family

2/10

Poor

03 Jan 2026

Shaniqua

I am extremely disappointed with my stay at this hotel and would not recommend it, especially to families with children.
The room was freezing cold (below 60 degrees), and despite reporting the issue, there was no resolution. I was told by staff that this was “just the way it is” because the hotel is old. I had my minor child with me, and we were forced to endure the cold all night using extra blankets just to get through it.
To make matters worse, I was informed that because I booked through Expedia, there was “not much that could be done,” leaving us with no assistance and no alternative solution. Since the stay, both my child and I became sick with runny noses after sleeping in such unsafe conditions.
I also reached out directly to the hotel manager via email to address this issue and request a resolution, but I have not received any response. After contacting Expedia, I was informed that the hotel is refusing to issue a refund despite the circumstances.
The lack of accountability, concern, or basic hospitality was shocking, especially given the amount of money paid for this room. This experience was uncomfortable, unsafe, and handled with complete disregard.
If you are traveling with children or expect basic temperature control, I strongly advise booking elsewhere.

Business_and_leisure Family

10/10

Exceptional

03 Jan 2026

Brian

Clean room, nice staff!

10/10

Exceptional

03 Jan 2026

Ruben

The property itself was well kept and clean. However, I was disappointed by several aspects of our stay.
Paid parking did not make sense, as there were plenty of parking spots available. It felt like an unnecessary way to charge guests extra.
We asked about early check in and were told there were zero rooms available. We were also informed that even if early check in were possible, there would be a fee. This was surprising. In the end, we were not allowed to check in early at all.
The pool and hot tub was nice and enjoyable.
Breakfast was included in our package and the restaurant itself was good. However, if breakfast were not included, I would not pay for it. The cost was $50 for two people. The waitress double checked our room number and confirmed that our breakfast was free. At the end of the meal, she returned with a bill. I had to explain that breakfast was part of our package before the charge was removed. It made the experience uncomfortable and felt a bit sneaky.
Overall, while the property has some positives, the extra fees and billing confusion took away from the experience.

Partner

8/10

Excellent

03 Jan 2026

Elizabeth Maritza

The staff is very courteous and assisted a lot. The breakfast had a great variety, the staff was great, and the area was clean. There were a few short comings with the hotel. I requested on my second day, shower gel to be refilled and it was never done. The room was cleaned twice during our stay where I had asked for extra towels and those were removed. I had to continue asking for towels. We are a family of four and need an ample amount of towels. We also ran out of tissues and Ieft the emp[y container in the bathroom. That was not refilled. At the time of check out the state taxes were placed on my deposit instead of my room stay. This was fixed the next day, but not sure how this would occur. Our family have come to this hotel for over 15 years and we like to continue being a loyal customer. Appreciate the time to express my thoughts.

Leisure Family

8/10

Excellent

03 Jan 2026

Fervanus

I didn't receive a package that i sent to the hotel because it was delivered next door

8/10

Excellent

02 Jan 2026

Steven

Nice room, good location next to airport. Great value for the money. I bit dated hotel if your looking for a new one. Nice bar and restaurant.

Self

6/10

Pleasant

02 Jan 2026

Jennifer

The room was good checking in early came with a fee! There is a menu (not affiliated with the hotel) in the room DONT ORDER FROM THEM!!! The food is nasty and will be cold and the delivery fee is high for no reason. Other than that no issues with the hotel. Clean nice room.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Maria

The room was huge and quiet. Everything in the room worked, and it was fairly clean. The staff was polite and helpful. Having a restaurant downstairs was a huge plus. We didn't make it to see the other amenities.

Leisure Partner

4/10

Poor

31 Dec 2025

Rajesh

The first room had a leaky shower. The second room had shells of bed bugs on the sheets. The telephone in the room always goes to voicemail. Checking in and out was easy and staff was friendly.

Family

6/10

Pleasant

31 Dec 2025

Jeffrey

Yes

10/10

Exceptional

31 Dec 2025

Shanese

This is a beautiful hotel. The rooms are a little dated but still warm and inviting. The other spaces throughout the hotel more than compensate for the dated rooms. There are shops and boutiques attached to the hotel, and it seems that they always have some type of event going on when I visit. I would definitely stay again.

Leisure Partner

6/10

Pleasant

31 Dec 2025

Thomas

Overall not bad but can be way better, I had to ask several times for toilet paper, we had just one roll, no spare and we were 4.
I have been charged during my stay 320 USD and did not have a clear explication why…
In fact our breakfast which was included has been charged during our stay.
Fortunately it has been refund once we checked out.
You need a car if you go there otherwise you won’t do anything in this area as it is not down town Miami.
I won’t use Hilton’s property again.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Myrtle

Yes. Great

2/10

Poor

30 Dec 2025

David Wayne

Front desk staff did not care to assist calling a taxi to catch our flight in the morning due to their shuttle not starting till 6 am. Required transportation at 5 am to the airport. Had no data plan on my phone and the hotel staff were less than helpful and rude to the idea of myself asking for them to call a taxi. For an airport hotel I do not recommend pay the extra 20 bucks for a better hotel. Rooms also had dirty floors and the common area smelled like water damage musk.

Business_and_leisure Partner

2/10

Poor

30 Dec 2025

Jinping

i messaged the hotel as my flight got cancelled. I asked if there is any chance I can get a credit for the future stay. They said they cannot do anything as I booked via Expedia. Expedia said they would request a refund. However, I finally made it to the hotel in the middle of the night and hotel refused to check me in said the room got cancelled and a refund might be processed. Later on. I found they refused to refund me even though they refused to check me in that night! BTW, the check in for my friends was so awful, took 20 minutes to check them in and they were the only guests at that time.

Business_and_leisure Family

6/10

Pleasant

30 Dec 2025

Summer

Ehh.

Business Self

4/10

Poor

29 Dec 2025

Wilma

We did not eat early flight. It would truly help to have a microwave and refrigerator in the room.

The bathroom was dirty, floor was sticky. No extra blanket in room the desk attendant was rude.

Partner

8/10

Excellent

29 Dec 2025

Aris

room was clean. Check in time late and uncomfortable.

10/10

Exceptional

29 Dec 2025

Wendell

Room was in excellent condition, staff was friendly. Only issue was they didnt bring extra towels or take trash out. Went down and asked and they took care of it.

10/10

Exceptional

29 Dec 2025

Elizabeth

Spacious rooms

Self

10/10

Exceptional

29 Dec 2025

Mozella

Great customer service

Leisure

10/10

Exceptional

28 Dec 2025

Carol

Great

Partner

8/10

Excellent

28 Dec 2025

YOU JIN

The breakfast was excellent! Although the shuttle location was confused the front staff was very calm and kind. I always love their chocolate chip cookie. Hotel looks old and not clean but comfortable enough to stay before cruise.

Leisure Family

2/10

Poor

28 Dec 2025

Vernon

The room was not clean and the manager and supervisor on shift promised to get it cleaned. Did not get it clean and then they had to move my room because the air-conditioning was making a lot of noise.

Partner

6/10

Pleasant

28 Dec 2025

William

The cost to park my car was ridiculous

8/10

Excellent

27 Dec 2025

Victor

Good..