Name: The Chester Grosvenor & Spa
Address: Eastgate Street Chester, N/A, Chester, CH1 1LT, GB

10/10

Exceptional

03 Aug 2026

Kevin

Was great accommodation such a shame closing down at end of September for 2 years

6/10

Pleasant

03 Aug 2026

Caryn

The property is clearly aged and is not being maintained, we appreciate it is shutting in late September but this has been happening over an extended period of time.
We enjoyed a lovely Sunday lunch but breakfast was a tad disappointing with quite limited options and the fruit salad was meagre and limited in content and variety.
The air con was like a plane taking off continually and so we were not able to sleep with it being left on so we were quite hot at night.
Having worked here in the 1980s the level of service has reduced and standards have sadly dropped.
Look forward to seeing what the new reincarnation looks like post RAAC removal and update.

10/10

Exceptional

30 Jul 2026

Cheryl

Great location. Staff were both professional and friendly. Continental breakfast was a brilliant option within the price of the booking. Will be sad to the doors close in September.

10/10

Exceptional

28 Jul 2026

Jason

Amazing hotel very upmarket

2/10

Poor

27 Jul 2026

Lynden

Repeat customer, stayed here without any issue multiple times. Breakfast is particularly good which is one of my reasons for booking. Stayed on 20 July at a cost of £175.

The room provided was beyond disgusting. The carpet was stained throughout, the rug by the bed was covered in some sort of red substance. Not vacuumed, either. The sort of Travellodge-type place you'd wipe your feet on the way out. I thought I'd relax with a drink from the mini bar... To find that caked in dirt and grime on it, on top of it, by the side of it.

Reported to reception, who were sympathetic, who suggested it was the issue of the outsourced cleaning team. The problems in this room were not caused by one guest, it's clear the hotel management don't check these rooms often.

I had agreed a refund, but days later I learn I have been given... £66 back.

Advice: There are plenty of fantastic hotels in Chester. Don't be fooled by the fake five stars of this one - your money would be better spent elsewhere.

10/10

Exceptional

27 Jul 2026

Heather

Staff and location was excellent. Spacious bedroom and ensuite.

6/10

Pleasant

25 Jul 2026

John

The Staff were very helpful including finding us a new room when the first was too noisy (David). Including a complimentary breakfast to make up for our inconvenience.
Sadly the hotel has become dated needing refurbishment of bathrooms, plumbing and general modernisation within its historic and lovely interior.
Very sad to hear of all the Staff being made redundant.

10/10

Exceptional

24 Jul 2026

Barry

Everything about the Grosvenor Chester was excellent food staff and cleanliness

10/10

Exceptional

24 Jul 2026

Sean

Clean room excellent staff all over

10/10

Exceptional

21 Jul 2026

Victoria

Great hotel

Friends

10/10

Exceptional

20 Jul 2026

jonathan

Na

Partner

10/10

Exceptional

19 Jul 2026

Lynne

Always a good stay. Love it here

Partner

10/10

Exceptional

18 Jul 2026

colin

A shame the hotel is going to be closed for refurbishments from Sep26. Great staff who really make the hotel.

Partner

10/10

Exceptional

17 Jul 2026

Lynne

Always a lovely experience staying here. Staff are very pleasant, do their job with pride and great ability. Bedrooms are very comfortable. Breakfast is delicious. Hotel is central yet peaceful,. Always our first choice in Chester

Partner

10/10

Exceptional

15 Jul 2026

Kevin

The reception staff were excellent so polite and helpful. Great classy hotel. Service is excellent in all areas. Room was very quirky but in a nice way . Very dark wallpaper lovely huge bed and linens. Breakfast was ok for free. Capuccino was delicious. Would we go back? Definitely just not for a long while as it is being restored in September so closed for a long time. Cant wait to see refurbed hotel .

Partner

10/10

Exceptional

15 Jul 2026

Margaret

From the moment of arriving to leaving i could not fault my stay at the Grosvenor Hotel Chester ..from the warm welcome to the accommodation
and amazing upgrade to celebrate 50 + years as a nurse in the NHS...thank you!

Family

10/10

Exceptional

13 Jul 2026

Sofia

Beautiful, clean and centrally located. Perfect for exploring Chester. The staff were so pleasant and helpful to us whenever we called on them for help.

Family

2/10

Poor

12 Jul 2026

philip

Unfortunately we had to go home at 10 pm as the air conditioning in our room was not working it was so hot we were sweating in the room. There were no other rooms available

Partner

10/10

Exceptional

12 Jul 2026

Karen

.

8/10

Excellent

11 Jul 2026

Lisa

The hotel is in the middle of center city about an 18 minute walk (uphill) from the train station. It's a grand old hotel with incredibly helpful and professional staff. The hallways might need a refresh sometime soon but are spacious and well maintained. Our room was also spacious with a true king size bed and fresh, crisp linens. There were two closets and a full size desk. The bathroom was also great size but alas has very old taps (separate hot and cold water) which we had a very difficult time turning on and off (they need to be repaired/replaced). The bathtub (large) had a rain shower but no hand held sprayer. The drain would not hold water in the tub. Breakfast is included with a nice offering of coffee/teas, cereals, porridge, granola, yogurt and breads but can also be upgraded to egg offerings for a very reasonable cost. The staff at the hotel are just wonderful - helpful, pleasant, patient and very professional. Daily housekeeping is top notch. I would definitely return but do consider a taxi if you're walking to/from the train station with luggae.

Partner

10/10

Exceptional

10 Jul 2026

Matthew

Beautiful hotel in a great location. The building is historic but still maintains a level of grandeur. The rooms are big and comfortable, and the breakfast is excellent.

Partner

10/10

Exceptional

09 Jul 2026

David

This lovely 5 star hotel is worth the stay. Staff are very attentive and our room (while a long way from the lift was very nice, more a suite than a room. (332). It is looking a little old fashioned which is probably why it is closing this Autumn so go while you can or wait maybe two years! The included continental breakfast was ample.

Partner

10/10

Exceptional

08 Jul 2026

Lance

Beautiful hotel, nice rooms, great location.

Partner

10/10

Exceptional

07 Jul 2026

Michael

Incredible hotel, staff could not be more helpful and attentive to your needs, lovely experience from start to finish.

Partner

10/10

Exceptional

04 Jul 2026

peter

Excellent hotel as always. Will be better after it closes for modernisation- usb sockets required etc but this is a very minor point.

This is our favourite hotel in Chester, service and quality are second to none

10/10

Exceptional

04 Jul 2026

Kayleigh

Perfect night stay and one for the bucket list as a local to Chester. Staff were extremely helpful and the continental breakfast was perfect , which we had in our room. Would definitely stay again!

Partner

10/10

Exceptional

02 Jul 2026

Margaret

Really helpful polite and courteous staff, excellent service, and lovely food.
Absolutely recommend this place to stay 5 star all the way.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Beverley

.

6/10

Pleasant

30 Jun 2026

Karen

Great location. Very helpful staff.
Room very very tired and dated. Bathroom awful with shower over bath . Water didn’t drain away so had to stand in the water.
Good continental breakfast.

Partner

10/10

Exceptional

28 Jun 2026

Julie

Stayed 2 nights in a deluxe room. As did our daughter and son in law. Both rooms were lovely.
Clean, well equipped and comfortable. The hotel is in a great central location. We had room service for breakfast both mornings. Our daughter ate breakfast in the restaurant. Both were very nice.
The only downside was that we couldn’t get the room cool enough during the heatwave but the hotel were quick in providing us with a fan to help. We would highly recommend a stay at The Chester Grosvenor. We certainly look forward to staying there agin.

Family

10/10

Exceptional

26 Jun 2026

gareth

Stayed here before, always happy with the hotel. Great value for money during the week.

Self

2/10

Poor

26 Jun 2026

Usman

I was in this hotel for four nights, terrible air con not maintained properly. Air intake filters were clogged in the room, and eventually whole hotel’s aircon broke down leaving me no choice except to leave the hotel and book another one with aircon.

Self

6/10

Pleasant

25 Jun 2026

HEATHER

Hôtel is closing in September for major repairs

10/10

Exceptional

22 Jun 2026

Siew Hoay

Had a lovely couple of night stay at The Grovesnor Chester. The room was lovely. We had the continental breakfast which was served beautifully.
Really enjoyed the stay. Such a shame it’s closing on the 30th September

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Sandra

Excellent hotel, right in the centre of Chester. Lovely spacious room. Would stay here again.

Partner

8/10

Excellent

15 Jun 2026

Tracy

Lovely staff & good spacious room , breakfast was really tasty but could’ve been warmer , are checking time was 3pm but the room wasn’t ready till 3.45 which was unfortunate

Partner

8/10

Excellent

15 Jun 2026

Richard

Great location being central, not the cheapest but I was on business. Staff all very helpful and friendly. Room was very nice. Believe the hotel is up for a refurb and construction work in September 2026, so be mindful of that if booking near then.
Was only there one night but would definitely recommend based on the experience.

Business

8/10

Excellent

14 Jun 2026

Rod

A pleasant enough stay. The staff are helpful, but the hotel is surprisingly impersonal. Didn’t feel particularly welcome. Minor problems with the room - toilet difficult to flush and no socket near the kettle. Major problems with was access. The front of the hotel is inaccessible by car. The way in is via a public car park, but this is not obvious from the address. There were no directions offered when booking, and no indication at the car park entrance. A frustrating half hour trying to find the place.

Partner

10/10

Exceptional

13 Jun 2026

Diane

A shame that the hotel is closing. It’s perfectly located in the centre of Chester. The staff couldn’t have been more attentive and helpful.

My treatment in the spa was excellent.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Lynda

Excellent stay, beautiful hotel, helpful, friendly staff. However, very disappointing continental breakfast, which had to be ordered rather than a buffet, help yourself option. Just cereal, over ‘cooked’ toast and croissants don’t constitute a continental breakfast in a 5* hotel in my view. It didn’t detract from a lovely stay in Chester though!

Partner

10/10

Exceptional

11 Jun 2026

paul

Amazing place. Staff excellent. Location couldn’t be better

10/10

Exceptional

09 Jun 2026

James

Charming hotel at the centre of beautiful Chester

10/10

Exceptional

08 Jun 2026

AMANDA

Beautiful hotel in the city centre. We had the best room with an amazing and unusual view of the Eastgate clock.
Very warm welcome on arrival. Room spacious. Excellent breakfast, cooked to order. Staff at breakfast friendly and very attentive. Couldn’t fault the hotel or the staff.

Partner

10/10

Exceptional

08 Jun 2026

Lisa

Lovely hotel, our stay was amazing as always!

Partner

10/10

Exceptional

07 Jun 2026

Tracey

Just returned from a girls weekend. Great central location. Rooms spacious, very comfy beds and Elemis products in the bathroom.

10/10

Exceptional

06 Jun 2026

Todd

Wonderful place to stay. Beautiful hotel in a fantastic location. Staff were exceptional and I wish I had longer than one night in my luxurious room! I hope to be back one day.

Self

8/10

Excellent

06 Jun 2026

Jayne

Lovely welcome, staff very attentive.
Brasserie food was delicious, breakfast and lunch.
Very sad to learn that the hotel is closing in September.
TV sound is set too low and a coffee machine in the room would have been appreciated. Feel that entry to Spa should be included for guests.
Very glad we stayed. Lovely note wishing us happy anniversary from Reception.

Partner

10/10

Exceptional

03 Jun 2026

Angus

This was our second stay at the hotel and once again it was fabulous. A great place to stay in Chester. Everything is walkable.

Partner

2/10

Poor

01 Jun 2026

Nolene

Was ok. Fresh fruit was very tart.

10/10

Exceptional

01 Jun 2026

Brian

Nice room.Really helpful staff.

Partner

10/10

Exceptional

29 May 2026

Donna

Professional, helpful and friendly staff and always a joy to stay in this beautiful hotel ❤️

Partner

10/10

Exceptional

24 May 2026

Julie

Fabulous

Family

10/10

Exceptional

22 May 2026

Andrew

The Grosvenor is well located, near the Eastgate clock. Everything is within walking distance. The hotel was very comfortable, continental breakfast was more than enough.

Partner

10/10

Exceptional

18 May 2026

Dawn

Stayed here several times and eaten many times, staff always helpful and cheerful. Room as always spotless towels and products lovely as ever. Sorry to hear its closing for a couple of years, however it will be on my list to go back, really look forward to seeing the refurbishment.
Thank you

Partner

6/10

Pleasant

14 May 2026

Tina

Unfortunately my experience in room 414 last night was not good, there was an annoing continuous sound all night up above the room( not the air conditioning unit ss this was off) also the bed was unsteady. Each time my husband or i moved it disturbed the other person. This resulted in myself not having a good nights rest . Shame as all previous visits to the Grosvenor have been amazing .

Partner

6/10

Pleasant

14 May 2026

Shirley

Great old hotel, sadly now deteriorating. Staff in restaurants very surly and rude. Reception staff very helpful and manager doing a good job.

Partner

8/10

Excellent

08 May 2026

pam

Continental breakfast - the bread wa

6/10

Pleasant

07 May 2026

Gerald

The hotel is closing this Sept for a two year renovation. Some staff have already left for other city jobs. Both sink and bathtub did not drai well. The room tv was so small it was almost impossible to see. No bar soap provided. Asked for a one hour late checkout and it was granted but almost begging. Good location. Dave in the
restaurant was good as well as both doorman.
Possible maybe second stay but only after renovation.

8/10

Excellent

07 May 2026

Julie

Room was lovely and clean comfortable bed
Bar not open Kate but great service earlier in the night
Breakfast very good had continental and it was filling lots of toast and pastries when requested more

Friends

8/10

Excellent

06 May 2026

Matthew De

Hard to access the hotel between 15:00pm and 16:30pm the road outside becomes a walk path, got to enter the hotel via the car park on the 2nd floor, Also the pool and spa are not open on Tuesday & Wednesday. Hotel and service was beautiful.

Self

10/10

Exceptional

03 May 2026

Peter

Wonderful, indulgent, historic and comfortable stay with lovely staff.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Jayne

Very comfortable stay and staff were very helpful and friendly. Perfect location and excellent breakfast.

Partner

10/10

Exceptional

25 Apr 2026

Pamela

Outstanding Hotel and amenities door men and breakfast staff can't do enough for you. The reception team are not quite as good! However, we had an amazing stay.

Partner

10/10

Exceptional

24 Apr 2026

Dean

A high class hotel with excellent staff.

10/10

Exceptional

24 Apr 2026

Steve

It was nice.

6/10

Pleasant

24 Apr 2026

Chris

Indifferent - poor presentation of cooked food.

6/10

Pleasant

22 Apr 2026

Nadine

Booked for 1 night stay whilst in Chester, check in was smooth and very friendly staff on reception. We requested a late check out of 1pm and this was accommodated without any issues. We were escorted to the room which was an Executive room but it was extremely dated and curtains needed to be fixed (which we did ourselves). The bathroom had silicone everywhere and just needed to be brought up to date. Did not look like the photos on line at all. It was clean overall and the bed was very comfortable. Breakfast in the morning was delicious and all of the food was fresh although the restaurant furniture where we were sat did have cosmetic issues with damaged sofas that were ripped etc. Following breakfast we went back to the room but were startled by the fire alarm which was a test but we were not advised this during check in.
At 11:30 the cleaning staff pressed the door bell and entered into the bedroom despite a late check out being booked. When we advised we had a late check out booked she left but then proceeded to bang the hoover against the door and was rude to us so much so that we packed up and left the room and the cleaner was rude once again! We did make a complaint to reception on check out who did credit the late check out fee but this kind of treatment from the cleaning staff at a hotel of this rating is really not acceptable and tarnished our stay. In essence the hotel could be out of this world but it needs investment and better cleaners!

Partner

10/10

Exceptional

21 Apr 2026

Rachael

Room was excellent, bed very comfortable. Unlimited continental breakfast was also excellent. Staff were very friendly and helpful. I would definitely recommend this hotel and am looking forward to staying there again when I return to Chester.

Partner

4/10

Poor

21 Apr 2026

marc

Someone rang the bell on our room then walked in 5 seconds later without any approval to ask if we wanted some milk. No hotel worker should be able to let themselves in to your room unannounced. Also had people banging on our door and screaming in the hall at 1-2am. Had some really nice stays here previously but this stay was really uncomfortable.

10/10

Exceptional

20 Apr 2026

Stephen

Good

Partner

10/10

Exceptional

20 Apr 2026

Nicola

Great location right in the centre of Chester. Friendly quick check in. Room spacious with everything you need. Have stayed before. Continental breakfast really good choice of quality food, great service. Thanks to all for an enjoyable stay.

Partner

10/10

Exceptional

19 Apr 2026

Matthew

Excellent stay, first class hotel in a prime location. Worth the money A+

Partner

10/10

Exceptional

18 Apr 2026

Kylie

Fantastic location, a few steps to begin the city walls walk. Comfortable beds,good size room, helpful staff.Breakfast included,but hot breakfast was an extra charge.

Partner

10/10

Exceptional

17 Apr 2026

Gary

The staff was professional and accommodating. The room was very comfortable. Breakfast was very good. The bar was limited. The exercise room was better than most, but small. Location is perfect. Value for money is good.

Partner

10/10

Exceptional

13 Apr 2026

Brendan

Excellent property and great location. Great service, food and staff. Would definitely stay again.

Self

10/10

Exceptional

11 Apr 2026

Andrea

Breakfast was beautiful. The bed was very comfortable. Staff were extremely approachable and very helpful and friendly. I worry for their future

Partner

10/10

Exceptional

09 Apr 2026

Katrina

Cooked breakfast is extra and was delicious. Scrambled eggs are scrumptious.
Staff friendly and professional. Clean room, comfortable bed and very clean bathroom. Bathroom toiletries ie shower gel, shampoo & conditioner and hand and body lotion all provided and all Elemis products. Large fluffy bath towels, hand towels and face cloths very good quality. Evening dinner the food was exceptional. Thoroughly enjoyed my mini break to Chester and staying in the Grovesnor hotel. I will definitely be returning.

Self

8/10

Excellent

05 Apr 2026

Simon

Breakfast was good although late with my wifes Breakfast

Partner

10/10

Exceptional

29 Mar 2026

DAVID

GOOD SELECTION FOR BREAKFAST. A BIT SLOW ON THE SERVICE - HAD TO GO LOOKING FOR STAFF ON A FEW OCCASIONS AFTER WAITING FOR BUTTER, MORE TOAST, MORE JUICE. WOULD HAVE LIKED TO JUST REMAIN SEATED WITH A MUCH QUICKER RESPONSE FROM STAFF.

8/10

Excellent

25 Mar 2026

Judith

The breakfast was lovely.

Family_with_children

10/10

Exceptional

25 Mar 2026

Anja

Staff absolutely superb, beautiful traditional hotel, they don't make them like this anymore! Room generous and room amenities excellent. Food superb although coffee iffy.

10/10

Exceptional

18 Mar 2026

shaun

Service excellent
Staff friendly and helpful cant do enough for you

Walk out side and shops, restaurants so close
Food 10/10
Will be booking again soon

Partner

8/10

Excellent

18 Mar 2026

james

Chilled

Self

8/10

Excellent

17 Mar 2026

David

Breakfast was freshly cooked with what felt liked quality ingredients.

Partner

6/10

Pleasant

16 Mar 2026

Andrew

Dusty room issues with grout , tablet on floor ? Extension lead faulty noisy cistern noisy air ductwork… during night .generally old fittings.

Request renovated room .

Most staff are ok . Breakfast good and brasserie still nice .

Partner

10/10

Exceptional

13 Mar 2026

GAIL

Had a very relaxing time, really comfortable bed, nice mini bar, excellent food and drinks and the staff could not have been more helpfull.

Partner

10/10

Exceptional

10 Mar 2026

Rachel

Brilliant

Friends

10/10

Exceptional

09 Mar 2026

Ross

Absolutely superb stay as always! Beautiful ‘Prince William Suite’, delicious food, wonderful breakfast and amazing staff who were all courteous, friendly and kind, and very accommodating of our 2 month old!

10/10

Exceptional

09 Mar 2026

John

Excellent overall,amenities right on the door step

8/10

Excellent

05 Mar 2026

Nicholas

Very nice hotel in the centre of Chester. Great restaurant and a spacious room. Very comfortable bed. Only complaint was the show was a shower and tub combo which didn’t drain well and was not easy to shower in. I think that’s more of a cultural thing with the UK preference vs American. All in all this is the best hotel in Chester that I have stayed in (stayed in a lot over the years).

10/10

Exceptional

04 Mar 2026

Jane

This is a hotel with great charm, history and a welcoming, classy atmosphere. The staff were all outstanding, warm, friendly, professional and keen to provide high standards of hospitality and service. Our room was well appointed, well equipped and comfortable. The breakfast was excellent. The location is perfect. Bar and restaurant extremely good. Only slight downside was that some aspects of the room would benefit from a refurb/refresh, a bit of investment needed. We would not hesitate to return, we thoroughly enjoyed our stay. Special thanks to the day and evening bartenders, check in team, breakfast team, concierge and night manager (wish I’d got their names). Be careful re the carpark, register before you go to pay online as if you try to register after leaving you face a fine as we found to our cost. For us we wouldn’t stay anywhere else in Chester now and look forward to our next visit.

Partner

10/10

Exceptional

02 Mar 2026

Caroline

very comfortable. friendly and helpful staff. good food and good beverages options. we'll return.

Partner

8/10

Excellent

01 Mar 2026

Gerard

Beautiful room and great service

Partner

10/10

Exceptional

25 Feb 2026

Sandra

Every aspect is well thought out. The welcome from the lovely man opening the door. Valet parking Smooth check in. Bags being taken to our rooms. Opulently decorated rooms. Definitely a 10/10

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

bev

Friendly staff

Business

10/10

Exceptional

22 Feb 2026

Peter

Great hotel in fantastic location with lovely staff…

Partner

10/10

Exceptional

22 Feb 2026

Jan

Everything was perfect!

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Ian

Excellent hotel - but what made it special was the staff - they are all so down to earth and extremely friendly… THIS is definitely what makes the hotel - we will be back again.

Partner

8/10

Excellent

18 Feb 2026

Harry

Staff were extremely friendly, lovely hotel

Partner

6/10

Pleasant

16 Feb 2026

Janet

Room was not up to standard also continental breast was very poor as previous stays there was perfect. Sorry very disappointing