Name: Grosvenor Pulford Hotel & Spa
Address: Pulford, Chester, Uk, Chester, Cheshire, CH49DG, GB

10/10

Exceptional

22 Jul 2026

Andrew

Very nice

10/10

Exceptional

17 Jul 2026

DIANE

Lovely as always

Partner

10/10

Exceptional

14 Jul 2026

Jane

We had a lovely time, just a few things that slightly dampened the experience.
Need black out blinds in the family room as the light was streaming through until late and with the heat as well the children couldn't get to sleep until it went dark.
The gastro pub food l would give a miss in future, very bland, dry and of poor quality but high prices.
We would 100% come back though.

Family_with_children

10/10

Exceptional

13 Jul 2026

Cris

'Twas a perfect stay. Thanks to all the staff.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Hilary

We arrived late at night and the staff had everything ready for us. Beautiful hotel

Partner

10/10

Exceptional

12 Jul 2026

Peter

OMG, what a hotel, it’s 5* star, it’s one of the best hotels in the UK, I cannot recommend this hotel enough, the restaurants and the staff are fantastic.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Arnie

Restaurant and Bar were fantastic, friendly staff with great food and beverage options.
Hotel itself was very clean, well air conditioned (including in your room) and relatively modern throughout.

Partner

10/10

Exceptional

06 Jul 2026

Jemma

Perfect stay, will find a reason to return

Partner

10/10

Exceptional

06 Jul 2026

Jayne

The hotel was beautiful and clean, staff went out of their way to be helpful. The spa was great and I loved the pool. Breakfast was ok but after choosing the fish option at an extra cost I found the fish to be rather overcooked. Otherwise excellent.

Family

8/10

Excellent

05 Jul 2026

Siobhan

A birthday visit, v enjoyable

Friends

6/10

Pleasant

05 Jul 2026

Amy

We were in room 3 with a window that went straight into the restaurant, no natural light or privacy. The music was playing right outside our window until 11pm. We did complain and got told well it was supposed to go off at 10pm. Not a very good relaxing stay as planned.

Partner

8/10

Excellent

05 Jul 2026

Lois

Lovely stay, great room with fab set up, only downfall with family room was there was no black out curtains only shutters which left light in when it was bed time for the kids. Otherwise lovely stay with great food!

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Paul

Spotlessly clean, friendly staff. Food:-lunch, evening meal and breakfast really nice. Only drinks are quite expensive

Partner

10/10

Exceptional

04 Jul 2026

PETER

Great location to celebrate special occasions.

Partner

10/10

Exceptional

03 Jul 2026

Alison

Our second stay at this lovely hotel. It’s elegant without being stuck up. All the staff were lovely. I had the most fantastic green curry in Drakes restaurant; a good nights sleep in very comfortable bed; a great breakfast (yogurt, fresh pineapple and fruit coulis especially appreciated!); and a nice dip in the pool before leaving. Thanks!

Partner

10/10

Exceptional

03 Jul 2026

jacqueline

What a wonderful hotel. I highly recommend it! I went with my 4 year old and she kept saying it was the best day ever because we went swimming in their pool, relaxed in the tranquil area, had room service and enjoyed the AC in what was one of the hottest days ever.

Family_with_children

10/10

Exceptional

01 Jul 2026

sharon

Lovely breakfast and slept well

Partner

8/10

Excellent

28 Jun 2026

Richard

Food was good in bar and breakfast excellent. Pool and facilities were great

Family_with_children

8/10

Excellent

24 Jun 2026

Patricia

Breakfast a bit disappointing coffee cold

Partner

10/10

Exceptional

21 Jun 2026

Melissa

Beautiful hotel in pleasant surroundings.
Staff were excellent and the food was amazing at Palm Court.

Partner

8/10

Excellent

20 Jun 2026

Paul

Air conditioning in the room was terribly loud. Could not sleep with it in and too warm when it was off.
Hotel was a bit loud doors banging all night.

Partner

10/10

Exceptional

19 Jun 2026

Robert

Hotel has clean and tidy rooms with very good health facilities. Staff were outstanding being polite, efficient and friendly. Some of the best we have had the pleasure of meeting.

Partner

10/10

Exceptional

15 Jun 2026

Lara

We have eaten at this hotel many times, however, the first time staying over I should have done it sooner. Wonderful hotel and the staff were all extremely attentive.

Partner

8/10

Excellent

08 Jun 2026

JEREMY

A lovely property with tasteful decor. All the staff are very pleasant. Palm Court restaurant was really nice, and the gym and swim facilities were good. The Sunday carvery is excellent and complimentary products in the room a nice touch.

Not a lot of seating in the bar if wanting drinks only, most of it is for eating. Similarly, car parking is at a premium with a wedding on. Changing rooms are quite small, and could do with a spin machine for drying trunks (many have these now).

Partner

8/10

Excellent

07 Jun 2026

Lyndsay

We stayed in a quadruple room, which had a large double bed and two pull out beds, not very comfortable at all.

Lovely spacious room, but the window opened / looked out into the Palm restaurant, so no fresh air.

Spa / pool and sauna area very nice.

Food in The Nelson pub was lovely.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

adrian

Excellent service on reception and a room upgrade was very much appreciated

10/10

Exceptional

04 Jun 2026

Tom

Lovely hotel, great staff and a lovely stay

8/10

Excellent

03 Jun 2026

James

Good breakfast excellent swimming pool good choice of restaurants for evening meals modern rooms tastefully decorated whole hotel well maintained

Partner

10/10

Exceptional

02 Jun 2026

Piers

This is a great hotel for a travelling stop over. Super rooms, staff and restaurant. Pool and saunas very nice. Easy and safe parking for cars and motorcycles.

Self

8/10

Excellent

01 Jun 2026

Lisa

Lovely stay with my two children.
Family room was great, nice and spacious.

The pool facilities were ok, however the family swim times had changed from the original email sent by the hotel. There were only a few relaxing beds by the pool which were took up. My girls enjoyed the pool despite this.

Nice breakfast in the morning. Lovely lady who greeted us asked about allergies and everything was labelled.

About 25 mins drive to get into Chester gir shopping.

Relaxing stay and safe for me and my children. Would return.

Friends_and_family Family

8/10

Excellent

31 May 2026

Lisa

Nice spa hotel, above average food but not outstanding. Spacious quadruple room with good bathroom - although a faulty tap. Dinner was above average. Breakfast was average - limited choice if gluten and or dairy free - only small amount of fruit and no dairy free yogurt, poor quality gluten free bread.

Friends_and_family Family

10/10

Exceptional

31 May 2026

David

Gem of an hotel, location, amenities, rooms and staff. No complaints at all.

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Gary

Brilliant stay at the hotel

Friends_and_family Family

6/10

Pleasant

29 May 2026

Deborah

Lovely Hotel with very helpful staff.
Unfortunately we had a night of no sleep. I informed the hotel that I was celebrating my Mother's 80th Birthday. I paid for a deluxe quadruple room for myself my Mother and my Daughter. The room was pleasant but smaller than images on the website and I feel overpriced for the size of room.Also we were kept awake by wedding guests right outside our window making lots of noise and swearing until the early hours! The hotel jnow my mum was celebratin her 80th Birthday and still put is in a room backing onto the car park and Grosvenor suite were roudy wedding gusts were outside arguing amd swearing and being very noisy. I informed the staff the next morning and they said sorry. The staff were lovely but didn't seem to be any managers around to escalate any issues. Lively hotel but very disappointed in the amount i paid for smaller room with Unfortunately no sleep due to other guests.

Family_with_children

10/10

Exceptional

28 May 2026

Linda

Went to the Spa for my sisters birthday. The moment you walked in you felt calm as the decor was stunning. Staff so polite always smiling and helpful. Massage fantastic and professional. Massage room serene low lights soft music. Lovely pool. Garden absolutly amazing, tranquil lots of seating. We stayed at the hotel which was ultra clean and tidy. Room fantastic, coffee maker, tea snacks magazines fridge. Decor throught hotel beautiful. Hotel staff always smiling and helpful. Nelsons restaurant Huge portions, fast service. Palm court outstanding food and decor. Also noticed outside pond and picnic area which was beautifully maintained. Great stay. Thankyou

Family

8/10

Excellent

26 May 2026

James

Rooms clean and tidy. Lots of complimentary tea and coffee. Friendly staff. Perfect for access to Chester, Cheshire oaks and Chester Zoo.

Family_with_children

10/10

Exceptional

26 May 2026

Lorraine

Lovely hotel and spa. Great facilities and welcoming staff

Friends_and_family Family

10/10

Exceptional

25 May 2026

Karen

Beautiful place in a lovely part of the world. Lakes and ponds with gardens. On-site spa with its own peace gardens with loungers (and waterfall!). The spa is worth a visit alone.

Nice room, nice catering (we were at a wedding held onsite). Room had great air on/heating and good brew facilities. The shower and bath was epic for the price we paid. Will absolutely return.

Only downside was checking in. I was not acknowledged, so began checking myself in electronically- then I was acknowledged - when I was already half way through. There were no other customers around.

Partner

10/10

Exceptional

19 May 2026

Elliot

Great room and wonderful experience

Friends_and_family Friends

10/10

Exceptional

19 May 2026

Robert

We had a wonderful stay for our anniversary & also booked spa treatments which were amazing! The meal was delicious & we sat near Andy the pianist who was fantastic & really made our night special. The room was gorgeous & the bed was really comfortable.
The only disappointment was the breakfast buffet, most of the hot food was overdone as it had been sat there too long & needed a top up but even after half an hour, there was no top up. Then when we had finished breakfast, we noticed that a lot of people were having food made to order, eg omelettes, eggs Benedict etc… we did not have a menu on our table & none of the waiters informed us of this?…

Partner

10/10

Exceptional

18 May 2026

Sharon

What a lovely stay,we had our wedding reception here 33 years ago and returned to celebrate our anniversary.
Can not fault the staff,room or food.
Thanks

Partner

8/10

Excellent

09 May 2026

Nana

Not enough lift facilities at the premises

Family_with_children

8/10

Excellent

03 May 2026

Chris

The hotel was very good. I would recommend it for anyone looking to visit Chester as it was a 10 minute drive away.

Family_with_children

10/10

Exceptional

29 Apr 2026

Rosita

Clean snd goid breakfast choice.

Friends

10/10

Exceptional

20 Apr 2026

Faith

Lovely breakfast and peaceful environment food at the hotel was the best and it is beautiful overall

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Paula

Great hotel.
The hotel is lovely, the staff are amazing and the food was delicious.

Partner

8/10

Excellent

15 Apr 2026

Charlotte

I had a nice stay but we felt the property carpets were outdated and felt unclean and we tried to use the spa and there was no loungers and have to sit at the side of the pool, we had booked a “spa weekend” but due to lack of loungers and then being busy everytime we came down to the spa we ended up going into the local city which was not really our plan as we wanted a chilled weekend

Friends_and_family Friends

8/10

Excellent

14 Apr 2026

Irene

N

10/10

Exceptional

13 Apr 2026

John

We had a good stay at the hotel. Our room was clean and comfy and we slept well. Our evening meal and breakfast were delicious. We thoroughly enjoyed our stay at the hotel.

Pet

10/10

Exceptional

12 Apr 2026

Dean

Always enjoy staying at the Grovesnor for a short break away.
Pleasant staff, nice/clean spacious rooms, lovely Palm restaurant

Partner

4/10

Poor

11 Apr 2026

Reena

Breakfast was good as was service in hotel. However I wouldn't recommend if going with children/babies. Limited facilities (no fridge in room, limited storage space for unpacking) and pool depth is 1.1m only in small section of pool with limited usage times for children, rest is 1.4m. Location itself was decent -15/20 mins from main centre. Didn't eat lunch/dinner at hotel so can't recommend. Hotel garden was nice. Free parking on site.

Family_with_children

8/10

Excellent

07 Apr 2026

Karen

Pool crowded wit

10/10

Exceptional

06 Apr 2026

Karen

Very enjoyable overnight stay on a dinner, bed and breakfast package. The room was lovely, as was the facilities and food.

Partner

8/10

Excellent

05 Apr 2026

Georgia

Room was recently renovated, modern and clean which overlooked the spa gardens. Staff were friendly and helpful. Breakfast was great. Only downside was unfortunately, likely due to the age of the property the room directly above had very squeaky floorboards which disrupted our sleep.

Partner

10/10

Exceptional

04 Apr 2026

Michelle

Room was tastefully decorated and clean.

Family

10/10

Exceptional

04 Apr 2026

Michelle

Stayed overnight as we were attending a wedding. Everything was great - food, room, breakfast etc we didn’t have time to use the spa. The room was tastefully decorated and clean.

Family

10/10

Exceptional

04 Apr 2026

David

Excellent visit again, brilliant hotel

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Susan

Staff all so pleasant and welcoming. Food and service lively. Room comfy and clean. Hiyel interior spotless clean

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Angela

The spa changing rooms could do with a revamp - they are small, .cold and they don't smell great. More loungers around the pool area would add to the experience too. The corridor leading to the toilets off reception smells terribly and it was the same last time we stayed too,
Other than that, the hotel is lovely, the food in the Palm Court is great and the breakfast great too. The treatments in the spa were also amazing. Bathrooms great in the rooms too.

Friends

10/10

Exceptional

29 Mar 2026

Karen

Absolutely fantastic stay, staff were exceptional, place is beautiful. We will be back

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

kathleen

Lovely hotel

Partner

10/10

Exceptional

15 Mar 2026

Carl

The hotel's location is excellent, and the property itself is beautiful. The staff members are friendly and create a welcoming atmosphere.

Self

10/10

Exceptional

10 Mar 2026

Gareth

Fantastic stay for my muns birthday

The food in Palm Court was excellent, great service from Ollie and a perfect evening we had

10/10

Exceptional

09 Mar 2026

Simon

Lovely hotel great location

Partner

10/10

Exceptional

01 Mar 2026

Phil

Everything was top class and the breakfast wow !!!

10/10

Exceptional

25 Feb 2026

Paul

Great stay, lovely pub attached, great facilities, lovely room, clean tidy with fantastic decor. Lovely breakfast

Self

10/10

Exceptional

23 Feb 2026

Jessica

Clean room, friendly and welcoming staff. Very nice food in Nelson's pub. Will be returning

Partner

8/10

Excellent

21 Feb 2026

Kathryn

Lovely hotel, room was very clean (although not as advertised on Hotels.com so maybe check on the hotel site before booking).
Food was decent, nothing particularly fancy. Breakfast was ok.
It’s a stunning venue so very popular for weddings… the bass from wedding receptions reverberated though the room until midnight ish. Our room also backed on to an office, which was incredibly busy as the door banged shut almost constantly one day.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Nicola

We have stayed here many times and have never had cause for complaint. Everything is excellent. What draws us back time after time is the high quality of the food.

10/10

Exceptional

21 Feb 2026

julia

Excellent all round for service, food and facilities

Partner

6/10

Pleasant

19 Feb 2026

Frank

Room was very good staff were efficient and friendly enough.The food in both restaurants was the usual standard fare very overpriced for plates of food with chunky chips and bowls of peas. Dog friendly means the chance of a pampered pooch yapping in the bedroom next door whilst trying to go to sleep.The hotel is fine as hotels go but we left a bit underwhelmed with our experience.Wont be booking a hotel on Expedia again that allows dogs to stay.Very good breakfast selection though.

Family_with_children

10/10

Exceptional

18 Feb 2026

Lee

The room was very spacious and clean. Great pool. Lovely food and welcoming staff. Def stay again!

10/10

Exceptional

18 Feb 2026

Mark

Fantastic hotel with comfortable
Rooms & lovely Spa/pool facilities.
Ate at both restaurants and the food was excellent.
Staff very courteous and helpful, nothing was too much trouble.
Would highly recommend.

Family_with_children

6/10

Pleasant

18 Feb 2026

JANETTE

Standard of room was sub-par. Blinds didn’t close fully, dust on lamps, coffee splashes, cleaning fluid, cups and teaspoons not clean, mark in toilet bowl, soap dish and pedal bin not cleaned properly.
All minor housekeeping issues and not serious enough for me to want to move rooms.

Family

10/10

Exceptional

16 Feb 2026

Charles

Staff dog friendly

10/10

Exceptional

08 Feb 2026

Mitchell

Room was lovely and the bar was a nice atmosphere with good food, swimming pool was nice and clean

Partner

10/10

Exceptional

08 Feb 2026

Rob

Lovely room... great evening in the Palm Restaurant... fabulous food. Excellent breakfast and lovely spa facilities

Partner

10/10

Exceptional

08 Feb 2026

Nina

Staff were all lovely and helpful

10/10

Exceptional

05 Feb 2026

janette

Beautiful hotel and surrounding area. Once again room fabulous with great view over the gardens. Palm court restaurant is superb...v nice spa facilities etc.

Leisure Partner

8/10

Excellent

05 Feb 2026

Moyo

The spa was nice and spacious. The room was comfortable. Dinner and breakfast were good quality. Staff were efficient and helpful.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Jon

Well appointed charming room, good spa facilities, delicious food

10/10

Exceptional

30 Jan 2026

Dean

Excellent 👍

Partner

10/10

Exceptional

27 Jan 2026

Eilian

Great staff and, clean room, good food, great location

Partner

4/10

Poor

27 Jan 2026

Hayden

Shame as it’s actually a fairly nice hotel, decor is a bit chintzy, trying so hard it’s actually a little tacky

Most of the staff were great but let down but a sulky moody and unhelpful receptionist on check in who didn’t seem to really care that they had made a mistake with the booking just shrugged her shoulders and said “what you booked isn’t available now so you will just have to make do with what we have” no apologies just take it or leave it attitude

Room was grubby, we had to move furniture to accommodate family and it was filthy behind / under with debris from previous guests food etc

Swimming pool area also grubby and dated

First impression set the tone so we only ate breakfast at hotel

Wouldn’t stay again

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Julie

Room was really big. Very clean

Spa was lovely, not too busy very clean.
All staff were very polite friendly and helpfull. Our waiter in the palm court was excellent. Olly.
All food was delicious and beautifully presented. Breakfast and evening meal at the palm court.
The hotel was very luxurious and beautiful decor. We like bed celebrating our friends 60th birthday there and will definitely be back.

Leisure Friends

10/10

Exceptional

25 Jan 2026

Elaine

We had a lovely stay. The meal in the palm restaurant was amazing throughly enjoy it.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

Jonathan

Room was fantastic as were the staff and the hotel as a whole

Partner

10/10

Exceptional

21 Jan 2026

Eberhard

Very nice, modern, and still in English style.
Great breakfast
We also had a great dinner. Very friendly and helpful staff

Partner

8/10

Excellent

20 Jan 2026

Sean

I enjoyed my stay. The room was clean & tidy, the staff was friendly & helpful, food great and the amenities was second to none

Leisure Family

10/10

Exceptional

18 Jan 2026

Tim

Great spacious clean room, friendly helpful staff, super pool and spa. Nelsons bar was excellent All in all a great stay and will be going back

Partner

10/10

Exceptional

18 Jan 2026

Peter

Room excellent. Staff attentive.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Merve

Perfect

Friends_and_family Friends

10/10

Exceptional

17 Jan 2026

Georgina

Staff & amenities fabulous as always.

10/10

Exceptional

13 Jan 2026

Abby

Our expectations were by far exceeded with this lovely hotel. All the staff that we came across was helpful, friendly and so efficient. We spent the afternoon on Saturday in the Nelson and enjoyed a delicious lunch. The receptionist was welcoming and warm and very helpful with queries and organising a little suprise in our room. The room was clean, well equipped and very nicely presented. The bed was bit on the hard side but this is probably down to personal preference more than anything else. We had a meal in the palm court which was so beautiful and felt very special with the pianist playing and singing.
The pool and changing rooms could do with a bit of updating but it was clean and warm so would happily use again.
On the whole this place is an absolute gem where you are made to feel special, would happily stay again.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Lynda

Room, food , facilities & staff all excellent

Friends_and_family Friends

10/10

Exceptional

07 Jan 2026

margaret

Great room

Partner

10/10

Exceptional

03 Jan 2026

Toni

Great food at breakfast with a good choice. Excellent meal and reasonably priced at Nelson’s with very attentive staff. Rooms very clean, lovely bathroom products available and well stocked tea/coffee tray with hot chocolate and shortbread biscuits. Spa area great, good sized pool. Hot tub, sauna and steam room. All staff were very pleasant from reception, spa and dining room staff. A brilliant stay.

Leisure Family

10/10

Exceptional

28 Dec 2025

Matt

Lovely stay, room was one of the best we've stayed in. Staff were friendly and efficient. Food in the Palm Court restaurant was spot on. Will definitely be looking at staying there again.

10/10

Exceptional

27 Dec 2025

Hannah

Helpful staff - lovely stay

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Rachel

Such a beautiful hotel and looks fabulous at Christmas. Rooms are very tastefully decorated, with all mod cons. Both Nelsons Bar and Palm Court are lovely to eat it, with the food being exceptional. Staff are always really pleasant and helpful, this is our fifth stay. Can’t wait to go back again next year. 10/10

Friends_and_family Family