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The Hotel Chester

Chester · United Kingdom

19 Newgate StView location

9.6/10Excellent219 Reviews
Cleanliness9.8/109.8
Service9.8/109.8
Comfort9.6/109.6
Condition9.6/109.6
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Hotel Chester

Located in the heart of Chester, The Hotel Chester offers luxurious accommodations within a 15-minute walk of Chester City Walls and Chester Racecourse. The hotel features 16 guestrooms equipped with kitchenettes (including stovetops and microwaves), Select Comfort beds, and 32-inch Smart TVs. Enjoy complimentary Wi-Fi, minibars, and daily housekeeping.

Concierge services and a cozy lobby fireplace add to your comfort. Chester Zoo is 3. 6 miles away, and Cheshire Oaks Designer Outlet is 6. 9 miles from the hotel.

Read more about this hotelShow less

A stay at The Hotel Chester places you in the heart of Chester, within a 15-minute walk of Chester City Walls and Chester Racecourse. This luxury hotel is 3.1 mi (5 km) from Chester Zoo and 7.2 mi (11.6 km) from Cheshire Oaks Designer Outlet.

Make yourself at home in one of the 16 guestrooms, featuring kitchenettes with stovetops and microwaves. Your room comes with a Select Comfort bed. 32-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected.

Conveniences include minibars and electric kettles, and housekeeping is provided daily. Featured amenities include express check-out, a 24-hour front desk, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 10 Pet max weight (per pet) in lb is 22 Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: GBP 1 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nIf you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a debit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • Property Registration Number 00000000
  • Minimal age
    18
  • Optional fees
    • Pet deposit: GBP 1 per stay
    • Pet fee: GBP 30 per pet, per stay
    • Service animals are exempt from fees
    • Late check-out fee: GBP 30

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Welsh

    English

    Italian

    Spanish

Nearby attractions

Newgate 0.1 km / 0.1 mi
Chester Roman Gardens 0.2 km / 0.1 mi
Roman Amphitheatre 0.2 km / 0.1 mi
St John the Baptist Church 0.3 km / 0.2 mi
Grosvenor Park 0.4 km / 0.2 mi
Grosvenor Museum 0.4 km / 0.2 mi
Eastgate Clock 0.4 km / 0.2 mi
The Rows of Chester 0.4 km / 0.3 mi
Old Dee Bridge 0.5 km / 0.3 mi
Chester Cathedral 0.5 km / 0.3 mi
Chester Town Hall Square 0.6 km / 0.4 mi
Chester Town Hall 0.6 km / 0.4 mi
Chester Castle 0.6 km / 0.4 mi
Storyhouse 0.7 km / 0.5 mi
Chester Market 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 16
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Hotel Chester

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • HOUSE TWO BEDROOMSHOUSE • TWO BEDROOMSCTG.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–8 • Adults: max. 8 • Children: max. 4
    Room type
    HOUSE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Hotel Chester

    HOUSE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–8 • Adults: max. 8 • Children: max. 4
    Room type
    HOUSE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: CTG.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Hotel Chester

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH JACUZZIRoom • WITH JACUZZIROO.JA

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Hotel Chester

    Room WITH JACUZZI

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JA

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Hotel Chester

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Hotel Chester

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Hotel Chester

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Hotel Chester

9.6
Excellent
219 Reviews
Cleanliness
9.8 /10
Service
9.8 /10
Comfort
9.6 /10
Condition
9.6 /10
Amenities
9.0 /10
75 reviews shown
10/10
Exceptional
04 May 2026
Justina
Our room was very modern, clean and spacious.
We loved our stay . The staff are excellent, very friendly. Great location. This room would need air conditioning for the summer.
Partner
10/10
Exceptional
03 May 2026
Ivor
Great place
10/10
Exceptional
27 Apr 2026
Richard
Very comfortable and well equipped facility. Staff were first rate. Would certainly use again if in the area
Partner
10/10
Exceptional
12 Apr 2026
Jessica
Loved it - the room
Might be too warm in summer!
8/10
Excellent
09 Oct 2025
Caroline
Firstly the good things: the common areas & my suite (the Secret Garden) were in many ways very impressive in terms of design & everything was beautifully clean. On the downside the suite wasn’t quite as practical/efficient as I’d have hoped. Eg the fridge was just a minibar so v small; the bathroom basin was tiny, the mirror above it with built in light didn’t work & flashed all the time; the wet room arrangement was impractical as the water flooded the area between the shower area & the towel rail. So still a good experience staying here & if design’s your thing then absolutely terrific, but not quite right for me.
Business Self
10/10
Exceptional
14 Sep 2025
Laura
Lovely stay, would definitely visit again. Central location, friendly staff and very clean and has described.
10/10
Exceptional
30 Aug 2025
Toni-Marie
Room and staff were amazing would highly recommend
Friends_and_family Family
8/10
Excellent
30 Aug 2025
anil
Nice hotel located next to a main car park and not the safest location but overall a nice place to stay.

Would of been convenient to have a fridge/freezer with the kitchen.
Leisure Family_with_children
10/10
Exceptional
11 Aug 2025
Verified traveler

Amazing all around!

Highly recommend, unique rooms and brilliant staff, in the heart of Chester! Got upgraded to the Secret Garden and it was great! Stayed before in the Safari room which has its own jacuzzi bathtub which was brilliant! This time opted for another room as it safari was booked, but the upgrade was great! Staff very friendly and brilliant! Cannot complain in the slightest! Can’t wait to go again!
Partner
10/10
Exceptional
06 Aug 2025
Laura
Great hotel. Had a nice upgrade. The room had a comfy bed and was very clean. There was an ac unit in the bedroom which helped cool the room down. The only thing was the shower pressure was very low and cut out a couple of times.
Leisure Partner
10/10
Exceptional
10 Jul 2025
Pamela

Beautiful boutique hotel

Beautiful rooms and very friendly staff. A little gem of a hotel in the centre of Chester close to restaurants and bars.
Partner
8/10
Excellent
12 Jun 2025
Daniel
Great boutique type hotel, attention to detail in the rooms and reception.
Business
10/10
Exceptional
24 May 2025
Judith

Great place

Fabulous stay! Upgraded to Moneypenny and didn’t disappoint. Gorgeous room … loads of space.
Felt totally spoilt
Partner
10/10
Exceptional
17 Mar 2025
Abdirisak
Very beautiful. Helpful staff. Beautiful city.
Business_and_leisure Partner
10/10
Exceptional
05 Jan 2025
Sian
Loved staying here and got a free upgrade!
Leisure Partner
10/10
Exceptional
21 Dec 2024
Andrew
Absolutely stunning stay from arrival to departure. We will definitely be visiting again
Friends_and_family Family
10/10
Exceptional
24 Nov 2024
Nigel
Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Leisure Partner
10/10
Exceptional
15 Nov 2024
Andraya
Amazing property and staff
Leisure Family
10/10
Exceptional
03 Nov 2024
Sue
Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
Leisure Partner
10/10
Exceptional
27 Oct 2024
HARVEY

Amazing! The place to stay in Chester!

What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
Partner
10/10
Exceptional
24 Oct 2024
David

Enjoyable luxury room in the heart of Chester

The receptionist was very friendly and helpful. Given a free upgrade to the spa room which was a nice treat, the room had high-quality furnishings and the spa shower was fun, could do with some instructions on how to use. A little noisy outside in the evening due to location but quiet enough at night. Overall an enjoyable experience
Partner
10/10
Exceptional
05 Sep 2024
Victoria

Romantic break

Stayed in Polo room. Absolutely gorgeously done out. Perfect location. Nice amenities with little complimentary snacks. Loved the sweetie jar!
Room was at top of building and it was a hot day. Sadly tho no air con so had a noisy seperate air con unit in room that needed to put on as too hot without. On a less warm day you wouldn’t need air con.
Would definitely recommend and stay again!
Partner
10/10
Exceptional
04 Sep 2024
Gary
Lovely stay in the tree house, amazing living area with huge chill out sofa and tv, lovely rooms and huge copper bath in one of the bathrooms.

We will be returning
8/10
Excellent
29 Aug 2024
Verified traveler

Classy only inside

I only gave 4 star, not 5, due to the area around the hotel. Once you are inside it is lovely, but outside being next to car park entrance and a shopping mall, it looks pretty run down. Chester is fantastic for Roman history and well worth a visit. I would say to the hotel owners keep your eye on the ball and don't let things slip.
Partner
10/10
Exceptional
28 Aug 2024
Lynsey
Great location with parking next door in the shopping centre for £10 for 24 hours.
Check in was quick and friendly.
We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults.
Bed was comfortable and room was very warm but air con unit and fan provides so not an issue.
Location is spot on for the town centre.
Leisure Partner
10/10
Exceptional
27 Aug 2024
Sian
Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.
Leisure Family
10/10
Exceptional
25 Aug 2024
Helen

Great place to stay in central Chester.

Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Friends_and_family Family
10/10
Exceptional
22 Aug 2024
Paul
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
Leisure Family
10/10
Exceptional
20 Aug 2024
J G

Fabulous hotel

Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too.

Will certainly stay here again and maybe try a different room next time 🙂
Partner
4/10
Poor
16 Aug 2024
Tracey
We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.
Partner
10/10
Exceptional
14 Aug 2024
Huw

I’ll be back!

Extremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Business
10/10
Exceptional
06 Aug 2024
Andrew
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Leisure Family
8/10
Excellent
26 Jul 2024
Verified traveler

Overnight stay

Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Friends_and_family Family
10/10
Exceptional
25 Jul 2024
Angus
Excellent hotel and great staff
10/10
Exceptional
22 Jul 2024
Brett
Great hotel in the city centre the room was fantastic, modern and clean,
All the staff were fab.
Partner
10/10
Exceptional
13 Jul 2024
Philip
Great location, stayed in a suite which had everything we needed
Leisure Partner
10/10
Exceptional
12 Jul 2024
Damien
This place is AMAZING!
Spotlessly clean, comfortable and everything you need.
Staff are brilliant and great value for money!
Business
10/10
Exceptional
24 Jun 2024
John

A Gem in Chester

On arrival I was upgraded to the spa room which had a steam room, it was fabulous
The room was very clean and spacious. The staff very friendly and welcoming. I would highly recommended this hotel
Business
6/10
Pleasant
24 May 2024
Hannah

Fairly disappointing

I booked for a night away to celebrate getting a new job, so decided to book a slightly better room than would usually choose, however I was left really disappointed.
The bed was lumpy and uncomfortable, and the room was absolutely boiling, I tried to open the window however they didn't stay open, there was an air conditioning unit in the room, however when I turned this on at 12/1am it was so ridiculously loud it woke my partner up.
The jacuzzi bath was nice enough, but the shower wasn't powerful enough and took a long time to wash my hair
Was pretty disappointed since it was to celebrate and the room wasn't worth the money
Partner
10/10
Exceptional
13 May 2024
Emily

Fabulous

We came here after we got married for a little mini-moon. The room had rose petals on the bed which was a nice touch from the hotel - thank you!

We stayed in the Flamingo room and made the most of the lovely copper bath. It was gorgeous. Big room with a seperate area with sofa tv and kitchenette. Perfect for one night but could also be good if you were staying longer.

Couldn’t fault the hotel, had everything we needed and staff were super friendly and attentive.

We will definitely be back and look forward to trying other rooms too!
Partner
8/10
Excellent
07 May 2024
Neil
Great location and comfortable, quirky room / apartment. Poor signage from the car park to the hotel, which could be worked upon but to be fair a nice place for the city. Very hot room but portable air con offered, which helped second night.
Partner
10/10
Exceptional
04 May 2024
Christopher
We loved this hotel. It was roomy, comfortable, and nicely decorated. The staff were friendly and helpful.
Partner
10/10
Exceptional
30 Apr 2024
Sara

Amazing

Look no further if you looking for somewhere to stay in Chester, the rooms are amazing, we had a upgrade on our room and was blown away, the smell as you walk into The Hotel hits you as pure luxury, the staff cannot do enough for you, special thanks to Rhiannon. We will be back soon
Partner
10/10
Exceptional
25 Apr 2024
Thomas
Very nice and comfortable hotel with a great location.
Business Self
8/10
Excellent
24 Apr 2024
Verified traveler

Good

It was a nice quirky hotel, very comfortable bed, lack of water included. Food left on floor from previous guest. Overall, it was good but not a 5 star!
Business Self
6/10
Pleasant
13 Apr 2024
Stephen
Staff were friendly and nice. Decor on room was quite nice but it was absolutely roasting which meant neither my wife or i were able to sleep. It was only April and not warm outside, can't imagine how hot the room is in the middle of summer! We had booked and paid for 2 nights but left after 1 night as a result.
10/10
Exceptional
13 Apr 2024
AJ
Great staff and room
Partner
10/10
Exceptional
25 Mar 2024
Verified traveler
Second time staying here now and always amazing. Checked in and got upgraded which was a lovely surprise. Room was extremely clean top to bottom. Can’t fault this place will definitely be returning.
Partner
10/10
Exceptional
24 Mar 2024
ROBERT
Wonderful overnight stay received as a birthday present. Couldn't fault anything. Look forward to staying again in another room as they all look amazing. We stayed in Ralph, would highly recommend.
Leisure Partner
8/10
Excellent
20 Mar 2024
Verified traveler

Enjoyable stay in the Tropical Room

I stayed in the Tropical Room which is a beautifully decorated room and slightly quirky with an amazing shower located behind the bed. The layout of room was ideal for me as I was travelling for work and found the kitchenette a great addition, as mentioned on other reviews there is a minibar/fridge which is stocked with soft and alcoholic drinks and chocolates. The toiletries are the White Company brand and smell wonderful. It was very thoughtful to have complimentary coffee, tea, hot chocolate sachets and plenty of sweets!

However there were some cons - I found it difficult to refrigerate my non dairy milk, water bottle and vegan foods as there was very limited space available in the fridge as you are competing with the minibar and chocolates. The room was hot overnight and although the windows open they cannot propped open. The bed was a little too soft for me but a firmer mattress in my personal preference, it was great to lay back and watch TV. Lastly the door to the room is very stiff and requires a good amount of pressure to open it.

Overall I really enjoyed my stay!
Business
10/10
Exceptional
10 Mar 2024
Emily

Wonderful Hotel!

My partner and I stayed here for our anniversary. My partner brought some things to add to the room for the occasion and they were more than happy to help! The room was gorgeous, it was lovely and clean and the staff’s communication was excellent. Wouldn’t stay anywhere else in Chester now!
Partner
10/10
Exceptional
22 Feb 2024
Suzanne
Great facilities, very clean and great location for restaurants.
Leisure Partner
10/10
Exceptional
11 Feb 2024
Neil

Fantastic place

Fantastic staff. Superb room. Definitely the only place we’ll stay next time we’re in Chester.
Partner
10/10
Exceptional
08 Feb 2024
Geraint
Faultless stay, great staff and will certainly return. Highly recommended.
Leisure Partner
10/10
Exceptional
29 Jan 2024
Michael
Really nice studio with its own steam room. Perfectly located in the centre of Chester. Ideal for a city break.
Partner
10/10
Exceptional
16 Jan 2024
Lauren
We stayed in \"The Zoo\". If the other rooms are anything like this one then there isnt a bad room in the hotel. All staff that we spoke to on the front desk were friendly and helpful. Really easy text system if you need anything further from them. Lights, heating and music on when we got there. Beautifully decorated.
Leisure Partner
10/10
Exceptional
17 Dec 2023
Bethan

Beautiful Hotel

Absolutely amazing stay! We stayed in the flamingo room and it was lovely, spacious and had everything you would need!

The only problem I had was when the window was open there was a generator noise booting up every 2 minutes, while this was annoying I just put white noise on my phone to drown it out and slept like a baby!

The bath was a lovely addition to the room and the bed was extremely comfy. The bathroom was a great size and lovely and clean and the kitchenette was perfect for the short stay!

Also, the car park is seconds away so no worries about parking. It’s in the best area possible.


Staff were lovely!
Partner
10/10
Exceptional
16 Dec 2023
John

Simply excellent

Contemporary themed room - loved Zoo. From the friendly helpful staff to the superb room everything was excellent. Right in centre of Chester superb location superb hotel.
Partner
10/10
Exceptional
15 Dec 2023
Paul

Tremendous Hotel!

From the first welcome to the last goodbye the staff were so friendly, they were happy to see our 2 Labradors, the room was very clean and had everything that was needed. Fantastic hotel with fantastic staff!
Partner
8/10
Excellent
24 Nov 2023
Malcolm
SOME SORT OF AIR CONDITIONING UNIT ON BEDROOM EXTERIOR WALL MAKING A NOISE ALL NIGHT AND COSTANTLY SWITCHING ON AND OFF
Leisure Partner
10/10
Exceptional
20 Nov 2023
Sarah

Flamingo room

Really enjoyed our stay in the Flamingo room. Loved the copper bath and super comfortable bed
Partner
10/10
Exceptional
28 Oct 2023
Ryan
Probably the best hotel room we've ever had the privilege of staying in. The Safari room exceeded our expectations and was almost perfect!

The only downside was the hotel room tended to get quite hot, even with the AC on full blast! But no reason to mark it down from a 5 star review. Will definitely be staying again.
Leisure Partner
6/10
Pleasant
15 Oct 2023
Clare

Not as good as we expected

This hotel is nice but the apartment we stayed in didn’t have a dishwasher which was disappointing. Also there was just a mini fridge not a full size one. The most off putting thing was There was no privacy in the room whatsoever. We were overlooked by groups of smokers from the shopping precinct balcony opposite. The noise at night was also super loud even with all the windows shut. The room smelt a little musty and we missed not having aircon.
Partner
10/10
Exceptional
12 Oct 2023
Jake
Amazing facilities really clean and very fancy
Only thing i didn’t like was the front door to the hotel was able to be left open the front desk wasnt manned after a certain time so these 2 things together mean surely anyone can just waltz in?
Partner
10/10
Exceptional
28 Sep 2023
Pam

Great value for money

Excellent Hotel, lovely and clean, great value for money
Partner
10/10
Exceptional
26 Sep 2023
Matt
The hotel and our apartment were beautiful, the facilities lovely and the staff very friendly and helpfuly, though we did struggle a little to find the reception - hint, it's near the car park entrance, green doors, you don't need to go through the glass doors!.
The only gripe, if you can call it that, was that the room didn't seem to have any instuctions for the wifi or how to use the fire.
Leisure Partner
10/10
Exceptional
10 Sep 2023
Maureen
Excellent in all aspects. Everywhere was absolutely spotless and the staff were second to none. We weren't expecting to get into our room untill 3pm but the room was ready earlier and we got a phone call at 12pm to say the room was ready and we could go earlier. Really couldn't be happier with the hotel and will be back at earliest convenience. Definitely lives up to five star rating, well done.
Leisure Partner
8/10
Excellent
05 Sep 2023
Gary
The room was spacious and clean with fresh linen and a kitchenette with tea & coffee provided.

The reception staff was super friendly and efficient.

Very close to the shops and Main Street which is awesome for tourists.

Unfortunately the “city” view is the back of the shopping centre and a car park.

Leisure Partner
10/10
Exceptional
14 Aug 2023
Alaina

The Bouquet Room

The reception staff were so welcoming and helpful. Our room was ready when we checked in. It was adorable and the bed was so comfy. The only downside was the noise, we had to have the window open due to the air conditioning tube, and the Friday night revellers were a bit loud lol. We had earplugs and that drowned the noise out :-)
Partner
8/10
Excellent
10 Aug 2023
Hannah
Wi-Fi was very slow
Leisure Family
10/10
Exceptional
09 Aug 2023
Steve

Great place to stay centrally and in comfort

Well situated apartments right in the centre. Quality fixtures and fittings. Good service. Really enjoyed our stay. Would use again most definitely of I were to stay in Chester. Parking in grovenor shopping centre right next door so convenient
Friends_and_family Family
10/10
Exceptional
23 Jul 2023
Marnie
One of the best hotels I have stayed in, from the text in the morning asking when we will be arriving to the message from hotel advising that I have left my glasses and they will send them out the communication was first class. The girl on reception upon our arrival was amazing, showed us to our room which was stunning - the flamingo room -advising us where to go to get something to eat.
Leisure Partner
10/10
Exceptional
16 Jul 2023
Karl

Lovely serviced apartment rooms.

Exceptionally well located serviced apartments on the doorstep of all Chester centre has to offer with copious restaurants, bars, cafes and bistros.

The Safari room had a kitchenette which was useful with mini bar, coffee and tea making facilities. There was a large comfy bed, small dining table and also an air-con unit which was most welcome. The bathroom was large with a walk in shower and twin jacuzzi bath with rooflight over.

The staff were very friendly and helpful and we would defifinately use again.

Note that the room we had was geared to short stay as there was minimal hanging space, which was not a problem for us.

For a more five-star feel we'd recommend maybe a few more toiletries, shaving kit, gowns etc

Overall we really like this place.
Partner
10/10
Exceptional
07 Jul 2023
Luke
Great hotel and value for money
Service was fantastic
Leisure Partner
10/10
Exceptional
28 Jun 2023
Verified traveler
Clean, friendly and all we needed it to be for a happy one night stay. Would definitely return again should we want to stay in
Chester
Partner

Location & surroundings

The Hotel Chester
19 Newgate St, Chester, United Kingdom

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The Hotel Chester

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