Name: Brook Mollington Banastre Hotel & Spa
Address: Parkgate Road, Mollington, 1, Mollington, CH1 6NN, GB

10/10

Exceptional

28 Jul 2026

Lea

The staff are all polite and very helpful, place is cosy. We truly enjoyed our stay.

2/10

Poor

27 Jul 2026

Jeremy

The hotel is made out to be luxurious but when you get there you realise how run down it is the owner isn’t looking after the true beauty of the building.The windows in the bedrooms are shocking with poor locks and old frame works.The room had cobwebs and dead spiders hanging from the edges of the coving. The bedroom wall paper old and worn and splash marks on the wall at the top of the bed.The house keeper wouldn’t take the cups and used glasses the work surfaces on cabinets and side board tables sticky and never cleaned.The mattress was stained and the clean towels in the bathroom would constantly smell of grease or food .The dining room chairs on the tables appeared soiled with food and drink and the windows and blinds stinking with dust and grime.The cleaner was never seen hoovering up the carpets in the living room area and there would always be food crumbs on the floor in the dining room and leaves were blown in from outside into the lounge and always left.The general condition of this hotel needs a lot to be desired on the price being asked it’s all very well having a swimming pool but the main hotel needs a refurb and the owner some guidance.

10/10

Exceptional

17 Jul 2026

Trevor

Really nice chilled 2 days here with my wife. What an amazing space this is, beautiful gardens, good gym and pool.

A bit old fashioned but oozing character, huge open spaces everywhere you look. Food was nice.

Definitely would recommend 👌

Partner

10/10

Exceptional

12 Jul 2026

Lisa

The hotel was clean, spacious room, dated decor but didn't affect stay, the pool is a good size & nice facility.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Yves

Plenty parking space, friendly staff and quick check-in but with this heat, the hotel does not offer air conditioning so the corridors aswell as the room were unbearable to be in! A small plastic fan was available in the room. Other than that, there was very little option to deal with the temperature unless you want to spend your night in the shower. Also, our mattress was awful and had a big hole. See pictures.
What a shame as the hotel offers a very beautiful garden.

Friends_and_family Friends

2/10

Poor

19 Jun 2026

George

Greeted by a run down room with stained carpets, stained sheets, filthy headboard and damaged amenities in the room. I left the hotel shortly after checking in and eventually received a refund from Hotels.com

Partner

10/10

Exceptional

19 Jun 2026

Deborah

Staff here very helpful, comfortable stay and the amenities very useful

Partner

4/10

Poor

17 Jun 2026

Steven

Staff were very friendly and location was close to Chester, only 8 minutes into the town centre.
Unfortunately the hotel could do with a big refurbishment. Floor boards were creaky everywhere and especially bad in our bedroom. The changing rooms for the pool smelt. The pool itself is ok although the water wasn't very clear. I was also annoyed that I had booked 2 rooms as there 3 adults in our group, only to find in our room a double bed and then a separate bedroom with a further 2 single beds!

Family

6/10

Pleasant

28 May 2026

Claire

The staff we amazing and couldn’t do enough to help me and my children.

The bathroom wasn’t perfectly clean and the hotel was quite run down.

The pool/gym area was tired looking and needed some TLC.

We ordered room service and the food was very good.

Friends_and_family Family

8/10

Excellent

18 May 2026

andrew

what a great hotel and spa, is to locate and easy parking, a brilliant warm welcome and the staff and manager were brilliant and credit to the company. we stayed for 2 nights and really impressed and definitely will be coming back.
room was clean and tidy and a great bed, got a lovely sleep.

Partner

8/10

Excellent

05 May 2026

Ben

The hotel was clean and welcoming. The staff were very all very helpful and welcoming.

Dinner was exceptional, it was hot tasty and you got a decent plate of food rather than a taster of food.

The pool and gym amenities were a great addition to the stay.

With the hotel only 10 minutes from Chester Zoo it was a great place to stop to be able to spend the day there and then the pool, hot tub and sauna were great to rest the legs after a long day of walking.

Definitely recommend staying here.

Partner

8/10

Excellent

03 May 2026

Jeremy

staff brilliant

8/10

Excellent

05 Apr 2026

Francis

The staff were wonderful, and went above and beyond to correct an issue from booking a twin room, which wasn't suitable for 3 travellers.
The swimming pool and breakfast were very nice, and soon accommodated my dietary restrictions. Thank you ! Was particularly amazed by the hotel manager, who really did everything he could to help make our stay comfortable.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Dan

Easy parking, dated but clean room and felt secure

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Rebecca

We stayed two nights. The room was perfect, with a seperate room for the kids meaning we all got some peace! All of the staff were lovely and friendly, saying hi to the kids and asking if we needed anything. They even got me a coffee when we'd officially checked out but the children were using the pool. The facillities are good, if in need of a bit of tlc. At the pool there was plenty of space and hair dryers for everyone, however you can't seal the lockers. We'd definitely book here again, plenty to keep the kods entertained when raining and a perfect hub to visit Beeston Castle, Chester centre, the zoo and there's a pub with a playground a short wall away.

Friends_and_family Family

6/10

Pleasant

14 Feb 2026

Kathryn

Decor was poor. Beds were clean but very uncomfortable.
The overall appearance was nice but it had the feel of a HMO.

8/10

Excellent

02 Feb 2026

Richard

lthough the front of the hotel in late January looked uninspiring (mainly 70s building with wisteria growing on it), the bar area and lounge were much nicer than we thought. Staff very friendly, and as we had booked for a murder mystery event on the Saturday followed by my wife's birthday on the Sunday, we were given clear instructions about the use of the hotel faciliies, where the murder mystery event would take place / timings and it was a lovely welcome to an upgraded room, complete with small bottle of wine, balloon flowers on the bed and a birthday card from the hotel to make the experience unforgettable.

There were a couple of minor issues with the room, which the manager dealt with in a professional manner and left us with the assurance that these would be addressed.

Meals and food were very good value, although the breakfast is rather basic (as other reviewers have said). We are both coeliacs, and staff appeared confident when recommending what was suitable for us and guiding us to a hassle free gluten free dining experience. Only slight disappointment was the lack of any gluten free bread for soup or breakfast.

Partner

4/10

Poor

26 Jan 2026

Leila

During our recent stay at the hotel, the double bed was awful, as it was made up of two separate single mattresses pushed together, which was very uncomfortable.

8/10

Excellent

25 Jan 2026

Louise

Pros: lovely staff, £5 uber to Chester centre, big room for 3
Cons: very tired and dated, corridor to room 19 absolutely stank of smoking which drifted in to our room, breakfast was basic

Friends_and_family Family

8/10

Excellent

20 Jan 2026

Nicky

The staff were lovely. the room was ok, was offered a family room with seperate bedroom which was great for the kids, aswell as a lovely surprise of a large selection box on their beds for christmas. (I didnt get one though :( )
Suggestions:
I would suggest maybe a small fridge in the rooms.
The changing rooms in the Pool area were freezing.
Maybe a continental choice for breakfast as there was only fried or cereal, no ham/cheese/croissants etc and for a high end hotel it was rather poor for breakfast.
The lights on the road and signage was not very clear, maybe a large, lit sign as late at night on a country road it was very hard to see the entrance.

The Overall experience was good though over Christmas.

Leisure Family_with_children

4/10

Poor

03 Jan 2026

Julie

Room very dated with old furniture, oold carpet & old stained headboard. Breakfast was poor. Not a lot of choice

10/10

Exceptional

28 Dec 2025

Sugnesh

We came to visit Chester and the Hotel Manager- didn’t catch his name sorry but he welcomed us with warmth and made our stay special, checking with us whether everything was alright with our stay, he had some veggie sausages especially made for us for breakfast,

The place is very convenient if you are visiting Chester, short drive into the city. We did the City Walls as suggested by the Manager, which covered pretty much the city followed by beautiful scenery.

Leisure Partner

4/10

Poor

26 Dec 2025

lee

Freezing communal area . No atmosphere and the food was sub standard especially breakfast . No black pud and the bakon was rancid. The staff are ok like but cant turn the heeting on , not great for an overnight spa break . Pool was nice though but thats about it .

4/10

Poor

26 Dec 2025

Kathy

No atmosphere in the bar /restaurant area's. Nothing at all going on and it was Christmas. The management wouldnt even put the heating on and the communal area's were freezing. Didnt feel like a nice hotel spa break .more like an hostel. Not a good experience.

Friends_and_family Family

4/10

Poor

13 Dec 2025

Louise

Shower was so dirty - couldn’t use it
Bathroom had blood stains all over the wall and door
Light switch’s didn’t work
Floor was dirty
Whole hotel was dated needs a massive clean

Partner

4/10

Poor

08 Dec 2025

Clair

The room windows overlooked a stairwell with rubbish at the bottom of it. The curtains were threaded and mouldy stains on and wouldn’t close properly as not on runners properly. We were phoned the day before to be told as they had a function on we couldn’t dine in the hotel that night. We travelled with our 10 year old son and went there at 8pm to go to our family room. We found out it was directly above the functions and when we phoned about this to reception due to loud noise from disco told would finish around 10pm. It didn’t finish at 10 and we were not able to get to sleep until nearly 12. The rooms are basic and furniture is outdated and very worn.

Friends_and_family Family

2/10

Poor

07 Dec 2025

John

Photos are misleading. The main entrance looks like a 1970 council building, tired, old and dirty. Over night a large concreate mound appear.
Rooms were tired with very cheap Dunlem fixtures. No glasses in the room, but this is likely to be a safety issue. Room was fair too warm. Opening the window wasn't an option as the noise coming from the car park was loud until 430 in the morning. The car parking lighting was on until 5AM so our bedroom was lit until then and the cheap and nasty black up curtains where not fit for purpose. The bathroom fan would not turn off, solution found for this.

I made a massive mistake booking this hotel at £120 per night, it was worth a £10 and I would have enjoyed sleeping in my car. The noise from the other rooms was off the hook and I had the waste night sleep in over 10 years. It is easier to sleep on a Ryanair flight to Benidom stag weekend.

The restaurant was close due to a wedding and there were a number of Christmas parties taking place. To be fair I did receive a phone call the day before advising me of this and upon arrival. Check in took 20 mins as the staff had to deal with a number of room booking issues. I wish now that they had turned me away so I could rebooked someone else.

The only positive feedback was the staff who were great and all deserve to work in a better hotel. How they do this day in day out I have no idea. The owners need to look after their people and try new revenue schemes.

Please do not stay here

Partner

8/10

Excellent

19 Nov 2025

Stephen

Yes

8/10

Excellent

06 Nov 2025

James

All great except minor points; attention to detail for room extras, small choice on breakfast but perfectly ample, place is a little tired out and they need a lit sign on roadside imo. Staff friendly and attentive.

Business Self

2/10

Poor

05 Nov 2025

Martina

Booked for 2 nights as local to Chester zoo & outside of city centre. Travelling alone with young child. The corridor to our room distinctly smelt of cannabis clearly coming from one of the rooms, I did not raise this as felt this was strong enough for the hotel staff to recognise themselves. We had our evening meal on 1st night in the restaurant, the food was not great for the price, and had to move as we were initially seated under a dripping conservatory overhead window. The bar area next to the restaurant was loud and felt rough. I did not feel safe in this environment with my child. We went back to our room but did not sleep due to paper thin walls and the noise being unbearable due to drunken rumblings, banging and music from the room above and a child screaming throughout the night from the same room, understandably. Additionally the mattress had a hole in it the size of a small football. At 6am I raised my concerns with staff and were given a different room for night 2. We had ordered room service for breakfast, this never arrived. We were subsequently offered a complimentary breakfast for the 2nd morning however due to our unsettling experience in the restaurant for our evening meal on the first night I did not wish to put my child in that same environment again and checked out at the earliest opportunity. During our stay it was made known to me that this hotel is a halfway house for local council waiting list and is widely known locally for this. Awful experience.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

danny

Great value for money. Clean and spacious. Would stay again

Friends_and_family Friends

2/10

Poor

28 Oct 2025

Jonathan

Everything was old and tatty

Business

10/10

Exceptional

28 Oct 2025

Linda

Good room and did what we need.. Clean and tidy room.. The pool and spa was good

Friends_and_family Family

2/10

Poor

17 Oct 2025

Phil

The whole hotel is in really poor condition. The room was tired and not very clean. Everything is poorly maintained and fusty smelling. The pool had some sort of plastic floor and the water was a weird green colour. The changing room floor is slimy and unclean. Didn't try the food - given the general vibe we thought it safer to eat in town. Generally it just all felt very shabby and not worth the price. Would not recommend and will not be back.

Leisure Family

2/10

Poor

09 Oct 2025

Keisha

room was nothing like the photo. Looked like it hadnt been updated since the 80s.

2/10

Poor

26 Aug 2025

Verified traveler

Gordan ramsay needed

Booked this hotel as we were visiting chester zoo. We chose it as it had a pool & would be ideal as we have kids. The hotel phoned 10 mins after booking the room and we asked would we have full use of the pool when we got there. So we arrived to be told the pool was out of use for today even though we had a phone call 90 mins before telling us we had full use. The hotel looked clean but had a smell like and older persons house and the decor was still in the 1940s. We had a rubbish nights sleep as some kind of commotion was going on in the room next to us. We got the vibe this place put people up that had been evicted and had nowhere else to stay. The guy must have left the room a million times during the night and everytime the door slammed shut the full room shook and with the bed attatched to the connecting wall to his door the full bed shook like a bomb had gone off. Would not reccomend staying here as it would be cheaper and would probably get a better nights kip sleeping in your car. Breakfast wasnt worth the money also

Friends_and_family Family

2/10

Poor

25 Aug 2025

charlotte

The rooms need a complete refurbishment as looks like stuck in the 60s old furniture toilet door falling off beds were so old and bad we left after 1st night booked for 2 nights our backs were hurting sleeping on the beds we left

Leisure Family

6/10

Pleasant

23 Aug 2025

Sharon

Dated but clean

Room dated but clean.
Unfortunately pool was closed which was reason we chose this hotel.
Lovely gardens.
Staff were friendly helpful and efficient!

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Marcu

Fabulous

10/10

Exceptional

17 Aug 2025

Michelle

Really nice

Lovely and clean we didn’t eat there but it looked nice and great menu, had a great night sleep

Partner

8/10

Excellent

13 Aug 2025

Natalie

Stayed here for 2 nights. We had room 8. Very large, spacious room. Some updating could be done, however, everything did the job. Pool was good size and had a small area for toddlers. Only complaint we had was the room was very hot. We stayed during the heatwave, so expected warm weather, but the only opening window was in the bathroom, and upon arrival the towel heater in the bathroom was switched on. If traveling with toddlers please check this, because it is extremely hot and can be a burn risk for little hands. Overall, would stay here again.

Leisure Family_with_children

2/10

Poor

11 Aug 2025

Christopher

The whole stay was unsatisfactory to be honest. Hotel was out dated and needed a make over. Food and drink was over price and of poor standard
We did request and room with double bed but was given a room with 2 single beds pushed together which was not comfortable at all

Partner

4/10

Poor

05 Aug 2025

Katarzyna

Not recommend

Hotel location is very good, staff are very nice but all the rest is terrible- breakfast wasn't good, hotel and rooms were dirty -we changed room, spa facilities needs some upgrades

Friends_and_family Family

4/10

Poor

04 Aug 2025

Helen-Corinna

Nice staff

We stayed in a triple room with a dog and were all made very welcome. It may have been the fact that we were in a dog-friendly, but the hotel

Friends_and_family Family

6/10

Pleasant

23 Jul 2025

Robert

ROOMS IN MUCH NEED OF UPDATING

Friendly, helpful staff but don't seem to have many. First room we were given (Rm 14), the springs of the mattress were visible under the duvet!! Told the guy on Reception we wanted another room. Mattress was rock hard but no springs (Rm 70). No side lights or table lamps in this room. Shower was great. Quite large walk in shower & rainbiw shower. Tea, coffee, kettle in room. Very basic decor and very basic room. Evening meal was delicious and breakfast was full English, toast, cereals and fruit. Again, very nice. Just a shame about the rooms.

Partner

6/10

Pleasant

21 Jul 2025

Kayley

It was ok, we dont think we will stay again.

Leisure Family_with_children

6/10

Pleasant

13 Jul 2025

Tanya

Stayed after a night at the races just to sleep basically.
Hotel feels like it needs modernising; room although big was very dated with its furnishings and amenities.
It was very hot that day and the aircon was non existent.
I also forgot my shampoo and there wasn’t any provided that a lot of hotels do and the toilet had a very old fashioned handle that needed attention when it fell off!
Other than that it was an ok bolthole to stay!

Leisure Family

4/10

Poor

30 Jun 2025

Kevin

Beds very uncomfortable bath is too small the rooms in general need a major update carpet filthy no air con and TV has no channels

Partner

6/10

Pleasant

29 Jun 2025

Donna

Poor quality

Unfortunately im glad it just a 1 night stay. Out dated,poor quality and also used as emergency council accommodation.

Friends_and_family Friends

6/10

Pleasant

29 Jun 2025

David

Room was in need of improvement. Mattress was in need of replacement, and lighting poor. Reception and public areas were good. Swimming Pool good. Breakfast and Evening meals very good.

Leisure Partner

6/10

Pleasant

27 Jun 2025

Richard

The hotel was conveniently located for the work I was in Chester for.
The bed was really uncomfortable and the room i general would benefit from a refurbishment.

Business Self

8/10

Excellent

29 May 2025

Karen

Staff very friendly and helpful. Double bed very comfy, single bed far too soft for an adult, fine for a small child.

Rooms would benefit from a deep clean. The building is looking tired (visible bubbling on the walls, discoloured plug holes, tatty bed bases) and needs refreshing.

For a spa day I would be disappointed, for a base to explore the area it was fine. The pool was a key factor in choosing this hotel.

Friends_and_family Family

6/10

Pleasant

28 May 2025

Jasbinder

Good

Leisure Family

4/10

Poor

27 May 2025

Keegan

The rooms were outdated and filthy. We had to lay bath towels on the floor to walk around the carpet was so stained and dirty. Curtains hanging down half off their hooks, the mattress had to have been as old as I was. Staff were friendly and the grounds and pool were nice but would never stay there again.

Leisure Family_with_children

4/10

Poor

27 May 2025

Michelle

Leisure facilities were filthy
Walls were paper thin and I had to knock next door and tell them to shut up
Beds need new mattresses as they were so uncomfortable and you need more than 1 pillow per bed

Friends_and_family Family

8/10

Excellent

27 May 2025

Gary

A nice hotel with friendly staff

A nice hotel with friendly staff.
A restaurant and bar, a grassed garden area and a large parking area. Rooms Comfortable, with a shower and bath.
Minor maintenance issues in our room with loose toilet seat, curtain off of rail and dirty carpets that need sorting.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Sandra

Our chilled retreat!!!!

We had a great weekend at the hotel.really chilled and relaxed will def return and this will be our relaxing retreat!!!! Lovey garden nice hrd working staff cant fault it and will return soon!!!!

2/10

Poor

22 Apr 2025

Susan

We didn’t stay it was Shockley bad. Manager was rude

Friends_and_family Family

6/10

Pleasant

21 Apr 2025

Melissa

Our stay was ok

Our stay was ok. We enjoyed sitting in the garden and using the swimming pool. Didnt eat in the restaurant as wasnt much choice so had to order a takeaway. Service was ok. Had to wait a while to be served at the bar. Not enough staff. Drinks extremely over priced, £19.50 for 1 beer and a double gin and tonic. Shocking.

Friends_and_family Family

4/10

Poor

18 Apr 2025

Liam

Photos online are not what you see on arrival

Last minute stop and photos don’t match the reality, staff were pleasant and evening meal and breakfast were ok.

Corby trouser press from the 1970’s is an indication of the time warp this hotel is in.

Fire alarm sounded at 2:30am nobody explained what was going on.

Over charged by £19 for my evening meal which I luckily saw on the bill and have removed.

Use Hotels every week and this was not what I experience as a norm.

Business

4/10

Poor

15 Apr 2025

Katrina

You would have to pay me to stay here!

The outside of the hotel looked dated, the inside had a moldy stale smell. We were put in room 7. It was a large twin room. The floor boards creaked and the interior was incredibly dated. Although the water was hot, The cold tap only dibbled and so it took
Forever for the bath to cool. The view was over the staff quarters and so we had to keep the curtains closed. The gym was very dated, rusty machines, most were broken, and very dirty. They were not safe to use. The Jacuzzi was broken and the swimming pool was freezing. It was not safe to use, and even when I aired my concerns, it was shunned away!! The hotel needs to be cleaned, serviced, and upgraded. I would need to be paid a lot to stay here again!!

Friends_and_family Family

4/10

Poor

14 Apr 2025

Jackie

Disappointed

Hotel staff friendly. Hotel itself is shabby and in need of updating. Heating not on in certain areas, pool changing area was freezing, I would recommend treating the jacuzzi with chemicals overnight so people can actually use it from early morning after all it is what is included in the price. Breakfast not too bad but the teabags they use are awful ( cheap) and the milk was going off ( didn’t drink) so overall apart from staff being friendly I won’t be returning.

Friends_and_family Family

6/10

Pleasant

13 Apr 2025

Hannah

For the price we paid it was sufficient for one night. It was clean and convenient however it is very dated and the furnishings look like they have not been changed since it originally opened. The mattress i

10/10

Exceptional

24 Mar 2025

Philip

Perfect venue for murder 57 game

Leisure Partner

2/10

Poor

23 Mar 2025

Mark

We checked out before staying the night as we didn't feel that the hotel was safe to keep our children in.

The hotel condition is extremely dated and in a poor state which wasn't ideal; however, our decision to check out early came when we walked down the hotel corridor to our room at 7:30 and smelt cigarette smoke and marijuana coming out of the rooms and heard a dog whimpering in the room next door.

The guests who were staying in the rooms near us were extremely loud.

As we were leaving the hotel we are fairly sure that we witnessed a drug drop-off outside the hotel.

It is worth noting that the staff were trying their absolute best to be welcoming and helpful. They were apologetic when we explained why we were checking out early. The hotel manager called me the following day and offered a free of charge stay at either this hotel or their sister hotel new Drayton Manor. We declined but appreciated the gesture.

Leisure Family_with_children

6/10

Pleasant

23 Mar 2025

Peter

Faulty shower head, faulty light in bathroom and light not working in main part of room. Generally, quite run down.

6/10

Pleasant

19 Mar 2025

Paul

Ordinary hotel, with some areas looking a little tired, but ok for the price

Business

8/10

Excellent

03 Mar 2025

Joseph

the young lady who checked us in was really good explained everything and we were in our room within minutes ,pool and gym are great hot tub not very hot and saunas not working ,breakfast was ok nothing special offered nothing other than buffet breakfast ,bed was to soft for me

Leisure Partner

8/10

Excellent

22 Feb 2025

Anthony

Chester stay

A pleasent stay friendly staff pool nice and steam room and jacuzzi good hotel is a bit outdated and needs money spending on it,but otherwise a friendly and pleasent stay

Friends_and_family Family

4/10

Poor

20 Feb 2025

Claire

Disappointed overnight stay!

Really lovely staff, dealing with a worn out hotel. Great size room, very very dated and in need of some TLC. The bed was hard and sank in the middle. Hearing sounded like your room was next to a bus station.

The TV did not work!!!! It was ok until the evening and then lost signal. We took my grandson (10 months) so was in the room from 8pm. Couldn’t watch a thing!

Sud standard tea and coffee, no biscuits, corridor ceiling tiles going black with mould.

Pool, gym and spa excellent quality, the pool could have been 2oc warmer to counter balance the cold from the conservatory windows. Changing rooms freezing!!!!!

In all it would
Make an amazing stay if there was more thought to customer comfort, and a refresh.

It is a shame as the staff were great and helpful, but there is only so much that you can do.

Friends_and_family Family

2/10

Poor

07 Feb 2025

SABRINA

The rooms are in desperate need of refurbishment and from the room you can hear every single noise like someone snoring all night , loud TV, disrespectful customers banging doors and yelling in the night. Shame as the pool is really nice, but apart from that I didn’t enjoy my stay.

Business

10/10

Exceptional

07 Feb 2025

Roger

relaxing stay

Needed some chill space so stayed here. Good choice.

Self

10/10

Exceptional

03 Feb 2025

Kathleen

Lovely venue, full of character. The spa facilities are amazing, and probably worth a visit just for that! Friendly, helpful staff add to the great overall experience of staying at this hotel.

Business_and_leisure Partner

10/10

Exceptional

31 Jan 2025

Pamela

Extremely friendly and welcoming check in . The room was perfect and my dog was catered for too with access to walks nearby. Business trip and will definitely return soon
Thank you

Business Pet

4/10

Poor

30 Jan 2025

Jon

Great staff but…….

Friendly, efficient staff, but the owner is milking a dead cow with this hotel. It was ready for a good refurb about 30
Years ago. Cold , dated rooms, lots of lights not working around hotel and health club threadbare and tatty.

Business

4/10

Poor

15 Jan 2025

Mark

The property was very dated and in need of some serious decoration and renovation. The hotel was deadly quiet and had little life. The room itself was in need of refurbing. The bed was old and uncomfortable, the shower didn’t work properly, no ironing facilities in the room. I had to ask for a kettle which should how long the room had been unused. Great location for where I needed to bed but the place needs a serious facelift to attract returning customers.

Business Self

10/10

Exceptional

01 Jan 2025

Regina

I really enjoy it

Leisure

6/10

Pleasant

28 Dec 2024

Sara

Needed more staff!

Room was very nice. Originally hadn’t booked for breakfast but decided for £10 each we would add it to the stay. Unfortunately the hotel was very understaffed and breakfast was quite chaotic. The breakfast was ok but we had to wait for clean plates, glasses, food to be replenished. A bit disappointing. Staff were lovely and did well under such circumstances

Partner

6/10

Pleasant

21 Dec 2024

Holly

Lovely staff! Just outdated accommodation but good enough for a cheap, safe place to stay.

4/10

Poor

04 Dec 2024

Natalie

Disappointing

Disappointing. Room was ok but quite cramped.
Went to reception to get towels for the pool and was told they'd run out but they would bring wine down to us. No towels turned up Pool was icy cold. Jacuzzi was dirty and the steam room was out of order. Ladies changing rooms were so cold I couldn't get changed in there.
We had to dress over our wet costumes and get sorted in our room.
Glad we were only there for the one night

Friends_and_family Family

4/10

Poor

25 Nov 2024

Sophie

Bedding was clean, bathroom was clean but dated. Rest of room looked to be hoovered/wiped but years of stains and dirt made it feel grubby.

The bed was broken and unusable until we saw that a perfectly sized log had fallen over; once we propped the log back up the bed was fine for our 1 night stay.

This hotel was fine for a cheap place to sleep for the night. If we were staying for more than 1 night or planned to spend more time at the hotel we would look for alternative accommodation.

Leisure Partner

4/10

Poor

11 Nov 2024

Paul

Hotel very dated, restaurant heating very poor, people eating breakfast/dinner with coats on

Partner

6/10

Pleasant

11 Nov 2024

Jamie

Great pool and sauna, rooms were dirty and out dated like most of the hotel, beds were not really comfy.
It needs new carpets throughout and new beds, sink hot water tap did not work, the hand shower was leaking all over the bathroom.
Did not try the food.
Staff were helpful.

6/10

Pleasant

04 Nov 2024

Paul

On arrival the hotel is very dated and needs a refresh
Guess explains why so cheap
Heavy smell of weed in the corridors and outside
Was unable to upgrade the room as fully hooked but no cars in car park and only 6 guests in the restaurant
Was unfortunately next door to a person who screamed out songs all night and was possibly on something, but could not change rooms
Pool was good
Sauna fitted 2 people in only so be careful if on a group away weekend
Food was ok but not much taste

Partner

4/10

Poor

15 Oct 2024

SARAH

Dated and in need of a revamp, smell isn't great.

Business

10/10

Exceptional

13 Oct 2024

Michael

Good Stay!

Slightly dated but nothing to complain about. Clean, comfy, friendly staff.

Partner

2/10

Poor

03 Oct 2024

Kenny

Dreadful guests

People in the next room screaming and fighting all night and nothing done even though I complained

6/10

Pleasant

02 Oct 2024

Sarah

The staff were nice the reception area was lovely the garden at the back was really nice. Then I go to my room to find the filthiest carpet I have ever seen the I see I have a double bed when I paid for a queen mould round the windows and they looked like they hadn’t been cleaned in years and if that wasn't bad enough a black bug ran across my bed I was furious went to complain and ask for another room only to be told they don’t even do queen beds at the hotel they have no other rooms left and someone will come and vac the bug up what an absolute joke I booked four rooms for my guests for my birthday and they were all filthy I certainly will not be going back

Leisure Family

6/10

Pleasant

02 Oct 2024

Sarah

The carpet in the room was filthy there were crumbs all on the window sill paid for a queen size bed ended up with a double because the hotel don’t even do queen beds apparently the staff were nice the spa could do with an up grade overall I will not be returning to this hotel

Leisure

2/10

Poor

22 Sep 2024

Sarah

Avoid at all costs

Hotel smells musty from entering the door. Greeted by leftovers from room service outside the door of a room a few doors away that was still there the following day. The room had a blood stain on the carpet as you cross the threshold. The toilet didnt flush and no hot water at 7am. Didn't want to chance the breakfast. Young girl on reception with a very painful looking black eye totalled 3 staff members we saw during our stay. The first being the receptionist on arrival who was smoking by the front door. I was really looking forward to my stay a this 'spa' hotel. Shocking is the only word i can use

6/10

Pleasant

17 Sep 2024

mark

No wow factor, but a very reasonable place to stay. A couple of small issues that's couldn't be resolved but the breakfast was good, the staff pleasant and the room clean, the power shower was great

Friends_and_family Family

6/10

Pleasant

17 Sep 2024

Phillip

The Mollington Banastre is a once-grand property in sore need of renovation in some areas. The reception, and downstairs areas were in good order, but the bedroom we stayed in was scruffy! It was a pet-friendly room, so I didn't expect it to be plushly furnished, but I also didn't expect the curtains to be in tatters!
On the flip side, the breakfast was good and the staff were pleasant and welcoming.
At £100/night on average, plus a per surcharge of £15, it was a bit steep!

Leisure Partner

6/10

Pleasant

15 Sep 2024

Charlotte

We stayed at this hotel for our trip to Chester zoo and the location is great for the zoo. Check in was easy despite our late arrival. However, as per other reviews the hotel is quite old and could do with being revamped. When we woke up Saturday morning we unfortunately didn’t have an hot water for a shower. The spa / pool also looks like it needs some tlc. The walls were quite thin that we could hear people at 2am returning home and coughing next door. However, for the price we paid for the two nights we couldn’t argue too much.

Leisure Partner

6/10

Pleasant

13 Sep 2024

John

Since my comments yesterday, we were moved to a better room, Room 6. This was a lot better than 14. Still right hand curtain ripped, and bed valance also ripped. Carpets stained. Again bed was uncomfortable you can feel the springs.
Had a good breakfast yesterday for £10, should have pre ordered scrambled egg, but it was ok. Think the whole place generally in need of a refurbishment if they want to compete with the Holiday Inn Express and Premier Inns of this world.
Once again unable to add photos on this app !!

Business Partner

4/10

Poor

12 Sep 2024

John

Very run down, how this has changed from 30 years ago. We are in Room 14, curtains are ripped and hanging off, radiator has no control valve and is Cold during day and very Hot at night. TV reception is poor. Very disappointed and regret having booked a secong night. Will not let me add photos.

Business Partner

6/10

Pleasant

08 Sep 2024

Matthew

Nice, just tired...

Had a family suite for one night to stay with my 2 boys.

The hotel was probably once a thriving, quite impressive hotel however it was let down by being very (very!) over-due a refit!

I have no particular complaints as it was very clean (other than the mugs in the room looked like noone had washed them since the last guests!), just very tired.

The pool area was good. Nice large pool with a childrens section.

Friends_and_family Family

10/10

Exceptional

03 Sep 2024

Jane

Convenient location and good value

Leisure Partner

2/10

Poor

01 Sep 2024

stuart

Absolutely disgusting, the worst hotel I’ve ever stayed at

Leisure Family

8/10

Excellent

30 Aug 2024

Sarah louise

Lovely hotel amazing food . Only issue pool was out of order.

10/10

Exceptional

23 Aug 2024

Dawn

Lovely hotel, really nice staff couldn't done enough for you. Really enjoyed swimming pool and jacuzzi. Rooms are clean and ours was big separate room for our grandchildren. Lovely meal in the evening couldn't fault it.breakfast was ok. Definitely would return

Leisure Family