Name: Indigo Chester
Address: Grosvenor Park Road, Chester, CH1 1QQ, GB

10/10

Exceptional

29 Jul 2026

Jane

Lovely hotel, staff really helpful and friendly, beautifully decorated bedroom and bathroom, lovely toiletries. Would definitely stay again

10/10

Exceptional

27 Jul 2026

oliver

Clean, attractive, great breakfast, and with genuinely helpful and interested staff, thankyou!

10/10

Exceptional

21 Jul 2026

Thomas

Only really slept there due to timings but the room was well decorated and maintained and cleaned. Got a drink at the bar which was nice and parked offsite which was discounted by the hotel. Would stay there again.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Eileen

Staff were extremely welcoming. Our room was clean with adequate amenities.

Partner

10/10

Exceptional

08 Jul 2026

Benjamin

Great hotel. It did the basics very well - clean, helpful staff, comfortable and nicely furnished rooms, great breakfast.

We'll be back again soon.

Partner

10/10

Exceptional

06 Jul 2026

Debra

.

10/10

Exceptional

05 Jul 2026

Connie

Very comfortable and clean. Walking distance to all the main sights in Chester. Validated parking (£12 per day) is about 8 min walk away, you’ll walk by an ancient Roman amphitheater and a beautiful church. Breakfast is tasty with good variety. Concierge very helpful. Would recommend!

Family

10/10

Exceptional

01 Jul 2026

Richard

Good hotel in good location and great place

Partner

10/10

Exceptional

30 Jun 2026

Paul

Very efficient check-in. Breakfast lots of choice.

Partner

10/10

Exceptional

25 Jun 2026

Joanne

Clean modern room, air conditioned. Beds were really comfy.

Partner

10/10

Exceptional

24 Jun 2026

Thomas

Hotel was comfortable, clean, quiet, and well-appointed. Love the location - within easy walking distance to the train station, across from Grosvenor Park, two blocks to the Roman amphitheater, and then another block or two to the historic Chester wall and remarkable two-tier shopping district with terrific restaurants, cafes, shopping. This is a lovely city and well worth spending time exploring.

Family

10/10

Exceptional

24 Jun 2026

Sarah

Nothing negative to say about this very comfortable and clean hotel with a decent breakfast.

Partner

10/10

Exceptional

23 Jun 2026

Joanne

The bedroom and bathroom are very smart and well maintained. Good quality bedding and fittings

Partner

6/10

Pleasant

19 Jun 2026

Johann

We were disappointed with our stay. Parking was not included as expected and confirmed and at check-in we were told there was no option for a larger vehicle, so we had to arrange alternative parking ourselves. We later spoke to someone at reception who assured us we would be refunded at checkout.

In the end, we paid around £65 and only received £48 back, which was frustrating and unclear. We will be following this up with Hotels.com.

Breakfast was also below expectations, with poor quality overall.

Business

8/10

Excellent

15 Jun 2026

Michelle

The property was fairly new and well maintained.
Close to most dining options and in a very walkable neighborhood.

Partner

8/10

Excellent

15 Jun 2026

leonard

Very nice hotel with helpful smiling staff. Excellent breakfast.

Partner

10/10

Exceptional

08 Jun 2026

William

Great hotel excellent staff and food

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Matthew

Lovely stay, this hotel is perfect. Clean and comfortable. Sophie on reception was lovely 😁

Partner

10/10

Exceptional

08 Jun 2026

Ruth

The bed was lovely and comfortable, and I had one of the best nights' sleep I've ever had in a hotel.
The front-of-house staff were friendly, down-to-earth, and highly professional, with a genuine \"nothing is too much trouble\" attitude that made me feel very welcome.
My only minor niggle was that the shower gel dispenser was empty, but as I had my own with me, it wasn't an issue.
Overall, I had a great stay and will definitely be back. See you again soon!

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Philip

Great location. Hotels decor is beautiful and the staff are helpful and professional.

Partner

10/10

Exceptional

04 Jun 2026

Chris

Great location and lovely staff!

Friends

8/10

Excellent

02 Jun 2026

Gareth

Check in was quick and easy and the receptionist was very polite. The room itself was to a good standard. There were just a few things that let it down. A cleaning cloth was left in the room on the dress table. Some for the fixtures in the room still had a layer of dust on. It did feel like the cloth had been left as the cleaner was supposed to come back and dust but had forgotten. The toilet also leaked

Partner

10/10

Exceptional

01 Jun 2026

Julia

Great location to all the things to see in Chester! Staff very friendly and helpful.

Friends

10/10

Exceptional

01 Jun 2026

stephen

Being going to chester for years and this is by far the best one..everything was excellent, had a little problem in the first morning, new chef so was advised to order from the breakfast menu instead.. Second day breakfast was amazing ( different chef ) … overall this will be the hotel where I will be staying.. Did get an email with upgrading but on arrival it wasn’t available.. Overall Brilliant

Partner

10/10

Exceptional

30 May 2026

Natalie

Lovely hotel. Only stayed for one night. But staff were very helpful. Hotel was very well kept and clean. Rooms were lovely and very modern.
Ate at the forge restaurant the night we stayed. Was lovely but I’d say it’s over priced for what it is. Breakfast was very nice in the morning and plenty of choice. Would stay again.

Partner

10/10

Exceptional

28 May 2026

Pauline

Helpful staff and good amenities

Family

10/10

Exceptional

26 May 2026

Paul

Clean well laid out and comfortable room. Good sized fridge, lots of well placed sockets and a large bathroom made it an easy stay. We found easy parking nearby in public car parks. Helpful staff and we would stay there again.

Partner

10/10

Exceptional

24 May 2026

Amelia

Lovely clean room, staff very friendly especially the chef at breakfast. Good choice of hot and cold breakfast options regularly topped up so everything is nice and fresh. 5 minute walk to tourist attractions, bars and restaurants however still in a quiet. Only tiny thing for me is that I like bread rolls and cheese slices with my breakfast and they only had sliced bread (brown and white) but that was a tiny point :)

10/10

Exceptional

24 May 2026

Donna

Stayed in a standard king room which was very clean and comfortable with more than enough room for two staying for one night. Large bathroom with huge walk in shower. All staff we interacted with were very friendly and helpful. Bar area was very nice but didn’t not use the restaurant. Very good location just enough away from the hustle and bustle but everything just close by. Next to the beautiful Grosvenor Park which leads to the river Dee.

Partner

8/10

Excellent

22 May 2026

linda

The entire hotel was very clean. The staff were professional, friendly and helpful. Breakfast was very good with plenty of choice. pleasant bar/lounge area.
Parking, as with most Chester hotels is not on site, the only downside of our trip.
Well located meaning you can visit most of the centre and the riverside, all within walking distance.

Partner

10/10

Exceptional

20 May 2026

Ying-He

Did not buy breakfast. Too expensive.

Partner

10/10

Exceptional

16 May 2026

Eva

Lovely hotel in a walking distance from the town centre, highly recommend. Comfy beds, quiet area, lovely brekafast. The only thing I wasn't happy about it the fact that you can't open window at night and you have to sleep under AC.

Self

10/10

Exceptional

09 May 2026

Julie

Beautiful hotel with spacious, well-decorated rooms. Ten minute walk from the train station and steps away from a lovely park.

Friends

10/10

Exceptional

05 May 2026

Andy

Best nights sleep i have had in a hotel in years. Room was clean and modern with everything needed.

Down point was breakfast, ran out of most items, food was hard.

8/10

Excellent

05 May 2026

Trevor

The Bar. Needs extra, more trained staff, especially when restaurant is open. The service was really slow and tables were not cleared in a timely manner. However, the staff were very pleasant and courteous even though they could have worked a bit faster. The bar phone rang out without being answered. A senior member of staff tried to get to it but was annoyed it wasn't answered. Maybe put her in charge of bar staff training! Overall it did not stop our enjoyment and will return.

Partner

10/10

Exceptional

05 May 2026

Kaya Naomi

Beautiful boutique style hotel, stunning rooms with super comfy beds, amazing steak meal with super helpful friendly staff working, we will definitely be back!

Partner

10/10

Exceptional

03 May 2026

Alison

Another great stay always our favourite

Partner

10/10

Exceptional

03 May 2026

Paul

This a great value for money hotel in striking distance of the city centre, bars, shops and facilities. The staff are excellent, friendly and knowledgeable.
If you are into history culture, sport or music you are only a short distance away from whatever you are looking for.
I recommend the Boat House for non-expensive great food and a bar at the far end of the strip on the left called the Assembly Room for some cracking live music.

Partner

8/10

Excellent

28 Apr 2026

Steve

There was no storage for some clothing items. pants, socks, t shirts etc.

There was no window opening presumably due to safety reasons and the air conditioning was very difficult to set correctly.

Family

10/10

Exceptional

26 Apr 2026

David

Great location, good facilities. Parking not easily accessible for those with walking difficulties- we were so lucky to get the only disabled bay.
Staff were the most amazing attentive people we’ve met in a long time - can’t wait to return!! Even the housekeepers knew who we were - best hotel experIence ever!

Partner

10/10

Exceptional

26 Apr 2026

Kevin

Hotel staff really welcoming and helpful.
Very nice room.
Breakfast excellent

Friends

10/10

Exceptional

24 Apr 2026

Elaine

We loved our clock themed room, the helpful team and excellent breakfast.

Partner

8/10

Excellent

21 Apr 2026

Agbe

Great location
Very helpful staff
Good breakfast
BUT no parking. Drivers beware

10/10

Exceptional

17 Apr 2026

David

Lovely hotel with very friendly staff.
Smallish but very comfortable rooms that were very nicely decorated.
Immaculately clean and tidy throughout.
Perfectly located a short walk from the station and the centre of town.
Highly recommended.

Partner

10/10

Exceptional

12 Apr 2026

Tom

Lovely spacious rooms, very good breakfast. Not a bad word to say about this hotel.

Partner

10/10

Exceptional

07 Apr 2026

Charley

.

Partner

10/10

Exceptional

04 Apr 2026

Linda

Didn't have breakfast

10/10

Exceptional

04 Apr 2026

Keiron

*****

10/10

Exceptional

03 Apr 2026

Darryl

All of the staff were kind and helpful during our stay!

Partner

10/10

Exceptional

01 Apr 2026

Neil

Super welcome at reception and food was really nice. Rooms funky and well appointed.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Anne

Spotlessly clean, lovely reception and bar staff

Partner

10/10

Exceptional

22 Mar 2026

Amelia

Excellent breakfast, fresh hot and cold food with great choice of options. Staff were really helpful and friendly. Room was lovely and clean as was the rest of the hotel. Nice cozy bar. Excellent location for as we like to be near tourist attractions, restaurants and bars (all were 4-10 min walk from hotel) but off the main bit so it was quiet at the hotel. Close to railway also.

Partner

10/10

Exceptional

19 Mar 2026

Nancy

Staff were lovely especially the man on reception who was there until about 11pm. Food at the forge was great and again the staff were fab

Self

10/10

Exceptional

15 Mar 2026

Kim

Excellent breakfast, very friendly and helpful staff. Lovely atmosphere, beautifully decorated.
Nothing was too much trouble. Highly recommended.

Partner

10/10

Exceptional

14 Mar 2026

Christina

The hotel was ideally placed for the station, shops and restaurants and all the staff were friendly and efficient

Family

10/10

Exceptional

12 Mar 2026

Irene

We arrived by train and the hotel is any easy 10 minute walk from the station and then just under 10 minutes to the town centre.

The hotel was lovely. I cannot think of anything to be negative about. The room was quiet, the bed comfy and I loved the decor. (We were in a 'clocks' room.) All the staff were pleasant and helpful and there is both a restaurant and bar food. The food in both was very good and slightly unusual.

Chester itself is a great place to visit and it is easy to go into Liverpool on Merseyrail. Chester has a lot of history, shops and restaurants!

Partner

10/10

Exceptional

11 Mar 2026

Belinda

The rooms at this hotel are always immaculate, not just in terms of cleanliness, but the decor, too. Beds super comfy. Staff helpful. Pleasant ambiance in bar area.

Partner

10/10

Exceptional

28 Feb 2026

Per

Excellent room, excellent breakfast. Overall a pleasant experience!

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Mark David McLelland

Beautiful looking boutique hotel. Staff and service was excellent.

10/10

Exceptional

21 Feb 2026

Catherine

Absolutely everything was amazing! Room was spotless and beautifully decorated

10/10

Exceptional

15 Feb 2026

Stuart

Clean, spacious room. Staff all great and very attentive. Breakfast was fantastic!

Partner

10/10

Exceptional

14 Feb 2026

Ivars

Friendly helpful staff, lovely room, great restaurant.

Partner

10/10

Exceptional

07 Feb 2026

Lee

Hotel itself and staff all absolute excellent. Room was fantastic, so clean, comfortable and funky design, brilliant. Will be booking Hotel Indigo again when we stay again in Chester

Partner

10/10

Exceptional

04 Feb 2026

angela

Beautiful room and. Service, staff can't do enough to help, lovely touches such as coffee bags. Coke and popcorn in room .. all included.

Leisure Family

8/10

Excellent

31 Jan 2026

joanne

Really lovely room, wasn’t sure why drinks in the fridge but no water and if they were complimentary? Water x 2 bottles would be a good choice

Ate at the Forge - ribs looked delicious - sharing steak not the best - veg delicious !

Main issue only flavoured expensive vodka - Finlanda isn’t my choice of vodka and although checked there was no plain vodka in grey goose or absolute and no spiced or dark rum either ?

Bed was super high but comfy and toiletries are very luxurious

Friends_and_family Friends

10/10

Exceptional

29 Jan 2026

Clare

Friendly staff, nicely designed rooms, nice bar, comfy beds (albeit quite high… I struggled to get on let alone my little boy). Good value breakfast.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

John

My partner and I had a lovely weekend at the Hotel Indigo. I particularly liked the very friendly staff who seemed to go out of their way to be helpful. We are already planning another weekend in Chester, a really interesting and delightful city.

Partner

10/10

Exceptional

24 Jan 2026

Ian

Yes staff and room was great

Partner

10/10

Exceptional

22 Jan 2026

Gary

Room clean, facilities great, great staff

Business

10/10

Exceptional

20 Jan 2026

Vicki

Beautiful hotel & wonderful rooms. Would 100% recommend.

Partner

10/10

Exceptional

17 Jan 2026

Kasinda

I had a lovely 6 night stay at the Indigo Hotel. My room was clean with very comfortable beds. The bathroom was large and had a wonderful spa shower with full size toiletries and a robe & slippers upon request. The complimentary snacks were great! My room was a bit cold and I was unable to adjust the heat. I did ask about it and was told it would be adjusted, but did not notice a difference and just wore more clothes at night. Overall it was a very comfortable stay and I would love to stay there again!

Leisure Self

10/10

Exceptional

16 Jan 2026

Natasha

Perfect Room for a Special Occasion

The room was perfectly clean and ideal for a special occasion. Slippers and a dressing gown were provided, along with lovely, beautifully scented toiletries. The wardrobe was spacious and easily accommodated all our belongings for the weekend.

We stayed in a Deluxe Room with a King Size Bed and balcony, which was perfect for sitting outside in the crisp January weather with a nice cup of tea. The beds were very comfortable, and breakfast offered a great variety of choices.

Highly recommend — we would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

12 Jan 2026

Peter

Couldn’t fault it. Very good standard all round.

Partner

10/10

Exceptional

12 Jan 2026

Lorna

Couldn’t fault the stay, great room, great breakfast, great location

8/10

Excellent

03 Jan 2026

Georgina

The hotel overall was very nice and stylish. All staff were extremely friendly and helpful. The Breakfast was delicious and the Steak was superb but very pricy for the amount received. It cost just short of £100 as a sharing meal for 2 which included 2 sides but the sides portions were only enough for one person.
The room was great, comfy bed and pillows, hair dryer, ironing board & iron, great shower pressure but a few areas needed a deeper clean such as the shower shelf and screen. The mirror also had dirty makeup finger marks on it. This is the reason for 4 stars rather than 5 plus the room was quite cold even though we adjusted the thermostat.

Partner

6/10

Pleasant

02 Jan 2026

Nick

Room was dusty and the heating kept switching off.
The bathroom had a leak from the toilet and noise from both taps which were reported but not fixed.
Our room wasn’t ready and we waited in the bar area for about an hour with a free drink.

10/10

Exceptional

01 Jan 2026

Helen

Clean room, very helpful staff, great experience

Leisure Friends

10/10

Exceptional

29 Dec 2025

C

Very clean and modern hotel very close to the town centre bars shops and restaurants.

Partner

10/10

Exceptional

29 Dec 2025

paul

Excellent service and surprise suite upgrade was a lovely touch. Great clean rooms and quality furnishings.

Partner

10/10

Exceptional

29 Dec 2025

Gareth

Christmas Day dinner and stay

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Fiona

Good clean hotel with friendly staff, ideally placed for city centre. Comfortable modern room and bathroom, and nice little touches such as complementary soft drinks in fridge, and popcorn to nibble on. Would definitely recommend and return.

Partner

10/10

Exceptional

20 Dec 2025

Mrs Jackie

Clean room ,comfy bed,
Had to wait for pancakes thought 20mins was probably a bit to long, lovely staff all round

Partner

10/10

Exceptional

14 Dec 2025

Karen

Room spotless, and staff extremely helpful and polite. Excellent couple of days in Chester, and would definitely stay in the Hotel Indigo again.

Partner

10/10

Exceptional

14 Dec 2025

Carole

Staff friendly and courteous.

8/10

Excellent

13 Dec 2025

Shelbey

Room was nicely decorated and breakfast was great

Leisure Partner

10/10

Exceptional

12 Dec 2025

Katie

Great room, super helpful staff. Excellent all round experience

Leisure Partner

4/10

Poor

08 Dec 2025

James

Check in was really poor, slow and unfriendly staff.

Breakfast was a complete shambles!!!

Nothing was ready everywhere was a mess just not great at all!

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Karen

Clean, spacious room. Very nice breakfast. Bar area had a nice ambiance.

Partner

8/10

Excellent

07 Dec 2025

Thomas

The hotel was beautiful and excellent staff on arrival great location for train station and shops
Unfortunately after an evening out we arrived back at hotel and waited patiently at bar whilst staff stood and moaned about other colleagues with not very desirable language we then tried to order a cocktail but were told they didn’t serve them after 10 even though we had been stood there from 9.55 so tip for everyone the Moxy sell beautiful cocktails till 1am the next morning the cleaners where very pleasant as was the lady at checkout breakfast was a little chaotic but got there in the end

Leisure Friends

8/10

Excellent

06 Dec 2025

Peter

Modern, new clean room, comfy bed and nice bathroom. Excellent rainfall shower

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Emma

Such a lovely hotel with very friendly staff. Rooms were very clean and the bed was very comfortable. Excellent hotel.

Partner

10/10

Exceptional

26 Nov 2025

James

Brilliant hotel in Chester, close to main areas and the river walks. Lovely room & bathroom with a good shower. All the staff were super friendly and efficient. Breakfast was great with lots of choices. Highly recommended!

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Gillian

Perfect

Leisure Partner

6/10

Pleasant

25 Nov 2025

Christopher

The hotel and room were very good but the service was poor. Upon arrival we were left waiting to check in as 3 members of staff were chatting. Last night my fiancé and I returned from a wake we had been to and went to the hotel bar around 8.30pm. The tall thin young gentleman on the bar was so rude. As he approached us he looked at me and said “yes”. Not how are you, good evening, what would you like or even yes please. Upon ordering he dropped the payment machine in the bar, I tapped it and he picked it up without a please or thank you. This followed 5 minutes later when we ordered a bar snack of chips and bread. He brought the food out with no cutlery, no napkins and the garlic and rosemary mayo never appeared. We have stayed at your hotel before and enjoy the location but the service this time was poor.
Chris Surfleet

Partner

10/10

Exceptional

22 Nov 2025

Lucy

Staff were always very pleasant and helpful. Room was lovely and comfortable.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Rachel

Fabulous hotel! The room was spotless and unique, the staff were all so helpful, and we really appreciated the extra touches for our anniversary. It made it such a special stay.

Partner

10/10

Exceptional

13 Nov 2025

Greg

What a great place to stay. Staff were incredible, cheery, polite and very helpful. Room was spacious, had everything we needed including free cookies! Location was perfect, short stroll to train station and short stroll to the main street. Would highly recommend.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Joy

We only stayed one night so didn't really use amenities but the room was amazing with everything we needed and was immaculate, the staff were lovely and very helpful and the location was spot on for everything, would definitely return and recommend

Partner

10/10

Exceptional

09 Nov 2025

Matthew

Friendly staff, nice atmosphere, great location

Partner

8/10

Excellent

08 Nov 2025

DAVID

Generally speaking, everything was excellent. My only criticism would be the weight of the duvet in our bedroom which was extremely heavy and we also found the mattress to be quite hard. Fully appreciate that these aspects do come down to personal choice however neither of us got a particularly good nights sleepand that is my reason for giving comfort only three stars.

Partner