Name: Mercure Chester Abbots Well Hotel
Address: Whitchurch Road Christleton, Chester, CH35QL, GB

10/10

Exceptional

31 Jul 2026

John

Lovely location to walk along the canal to Chester . Lovely staff and nice clean hotel

6/10

Pleasant

31 Jul 2026

Richard

This is a basic but comfortable hotel, with very helpful and attentive front of house / reception staff. We found the staff really polite and welcoming. The hotel is very tired, and needs freshening up. The rooms are old, and some of the electrical sockets blew in our room when we plugged in a hair dryer. Frustratingly our handwash & body wash bottles in the bathroom were empty when we checked in, we didn’t mind too much as we thought when the room attendant came the following morning they would get filled… but sadly this was missed a second time. Not great attention to detail from housekeeping sadly. The swimming pool is a nice addition and we enjoyed a swim. If you’re looking for a comfortable short stay with no extras or luxuries, this hotel will be fine.

We stayed during the summer and the room was very hot. I understand the hotel does not have air conditioning, but our room only had one very old fan - that was incredibly noisy! I understand the heat wouldn’t be an issue at other times of the year.

10/10

Exceptional

22 Jul 2026

Lliane

Beautiful hotel ,short taxi ride from Chester Centre.Great staff,lovely rooms.

6/10

Pleasant

20 Jul 2026

Simon

It was okay, fair. Clean enough. Room was a bit dated and dog eared and ready for a refurb. Stayed in better hotels for much less money. Breakfast was good. Struggled a bit with the bar and waiting staff and their poor command of the English language.

Friends_and_family Friends

2/10

Poor

15 Jul 2026

Eva Maria

Room dirtyand extremely hot with no AC

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Georgia

The staff were all lovely and helpful. The room and the hotel itself was very clean, however a bit tired but there was workmen in during our stay so looks like they are getting some work done.
We'd definitely be back

Family_with_children

10/10

Exceptional

14 Jul 2026

David

100% recommend this property, excellent value, clean and tidy, room great, spa facilities lovely, breakfast well provided and attentive staff especially the lady working on both mornings. Would highly recommend this hotel. Thank you to all the hard working staff during this hot weather!

Self

10/10

Exceptional

12 Jul 2026

Dan

We enjoyed the 2 night stay in the hotel, staff were polite, breakfast was lovely and kids loved the swimming pool. Nice place

Family_with_children

8/10

Excellent

09 Jul 2026

Paul

No air conditioning in rooms (just in bar and lounge. ) rooms need updating . Rest all good

Partner

6/10

Pleasant

09 Jul 2026

Benjamin

We took a room on a budget which was small as described. In bath shower needs a grab handle for older or less able patrons. It's dangerous without.
Breakfast was a mediocre affair with many hot goods obviously sitting for long periods. Pet friendly should not mean dogs running g about and barking in the dining room.

Partner

6/10

Pleasant

05 Jul 2026

Tammy

The staff are amazing and the location is convenient. The room was clean enough but nothing special. The TV remote didn't work properly which drove us mad and there wasn't much coffee provided. We had drinks in the bar but they were very expensive and we ate in the Brasserie one evening. The food was okay but again, nothing special. Not sure we would stay here again.

Partner

10/10

Exceptional

24 Jun 2026

Ruby

It was are fourth time staying here and I would not choose a different hotel lovely hotel nice clean all the staff are nice and helpful just a great experience every time we’ve been

Friends_and_family Friends

2/10

Poor

21 Jun 2026

Eleonora

Room not clean, dirty bed sheets and bathroom. We actually didn’t stay the night in the end as it was that bad.

6/10

Pleasant

21 Jun 2026

James

The staff at reception, bar and restaurant were all very friendly, welcoming and helpful.
Room was spacious but I did have a family room for myself and my son.
Room was a bit dated and the cleanliness was just ok. Flooring in the bathroom room was lifting along the edges of panels so had to be careful the my 4 year old so didn’t go in with bare feet

Family_with_children

10/10

Exceptional

20 Jun 2026

Sheila

Had bed and breakfast. Breakfast excellent. If I have to be hypercritical, it was a long walk to the bedroom

Partner

8/10

Excellent

16 Jun 2026

Stephen

Nice hotel with a modern feel. Friendly staff. Main disappointment was the evening meal which was on the pricey side and took a long time to arrive

Partner

4/10

Poor

16 Jun 2026

James

Don't stay in summer, the rooms are way too hot and don't have air con. Even with the windows open and a fan going it was a very uncomfortable temperature.

Self

8/10

Excellent

16 Jun 2026

Andrew

Good location, clean rooms

Friends_and_family Friends

4/10

Poor

28 May 2026

Rebecca

This is not a 4 star hotel. The rooms are dated and definitely not as clean as you would like. The bathroom was in terrible condition with the bath all stained and the sink chipped. The walls are so thin you can the conversations of the people in the room next door. The pool and changing rooms were so dirty and poorly maintained. The breakfast was so bad, nothing felt fresh and all the food had clearly been sat out for a while.
The only saving grace for this hotel is the staff, all of whom were really friendly and helpful.

Self

10/10

Exceptional

27 May 2026

Thomas

Perfect for what we needed for an overnight stay in Chester, plus loads of great amenities. However it was very warm in the rooms but it was an exceptionally hot day

Partner

10/10

Exceptional

27 May 2026

David

Staff are a credit to the hotel.

Partner

8/10

Excellent

27 May 2026

Princy

Decent room and good breakfast ..

Family_with_children

8/10

Excellent

26 May 2026

Miss S

Clean rooms and pool was good.
No air conditioning in the rooms and fire alarms kept going off in the evening. Overall was a good stay.

8/10

Excellent

25 May 2026

Carole

The room was nice and clean. Bed was comfy and lots of lovely pillows. Good bathroom only small but perfectly fine. If this was a compact room it wasn't that small really and a huge TV.
My only complaint would be the lift could not be used for customers. Luckily I only had a small case otherwise I would have struggled.
The pool itself was lovely and warm. But the changing rooms really need updating. Quite smelly and dirty.
Overall quite good value with the use of the pool. And the park and ride is extremely convenient

Self

8/10

Excellent

24 May 2026

Tim

Nice room, clean and well looked after. Could have done with more tea and coffee, that felt a bit stingy. Only real problem was a persistent fire alarm on one night, which I'm sure was a straightforward fault, but it was disruptive.

Partner

8/10

Excellent

22 May 2026

Natalie

Clean and tidy room. Could use some updating but very comfortable.

Partner

8/10

Excellent

20 May 2026

Marie

We were only overnight as had to leave early for ferry but found it fine staff friendly and helpful. Would stay again on my next trip

10/10

Exceptional

17 May 2026

Christopher

Only stayed night so did not manage to get in to the gym or pool. Room was nice and clean, although a little noisy at times from other guests passing the room. Easy to get too and close enough to Chester

Friends

6/10

Pleasant

17 May 2026

Mark

Saturday morning breakfast was average warm food
Sunday a bit better
Room 164. was in a poor state ,old furniture, chipped and units not levelwalls not cleaned opposite the bed
No shower curtain so floor was soaking wet
The window had only a half net curtain ,so as we were near the swimming pool complex so we had to keep the curtains shut for privacy
The young man behind the Bar was absolutely fantastic ,great service and welcoming chat and a credit to him
Also the reception colleagues were very obligation in everything we asked

Partner

10/10

Exceptional

15 May 2026

Jenna

Lots of parking, which was great! Our room was lovely and spacious. The spa facilities were great and the staff on front desk were amazing. 100% would go back again.

Partner

10/10

Exceptional

12 May 2026

Mishal

The room was clean (dated)

Business

8/10

Excellent

04 May 2026

Sean

Just an overnight stay but the staff are very friendly and a tentative. Room was very clean the bed was very comfortable a good choice of breakfast. I’ll be staying again when I’m in the area

8/10

Excellent

04 May 2026

Nicolette

All good

4/10

Poor

28 Apr 2026

Abigail

The rooms was really really hot. Used the air con and it spewed dust and dirt all over the bed and anything near it (including some of our belongings).
USB ports were mostly broken with only 1 by the bedside working. Dimmer switches for the lights didn’t dim - only on or off.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Ruby

my second stay at the Mercure, and it was even better than the first! The rooms are consistently spotless, The pool area is fantastic super clean, with plenty of space to relax. And the hot tub? Absolutely perfect after a long day the staff were incredibly friendly
The room was spotless and so comfy Everything felt really modern and well-maintained, which made my stay feel extra special.
Seriously, between the amazing pool and hot tub, and the fantastic location I can't recommend it enough if you're looking for a relaxing and convenient getaway!

Friends_and_family Friends

6/10

Pleasant

25 Apr 2026

Diez

I paid just under £100 for one night, which felt a bit high for what was offered. The first thing I noticed was the bed — it was quite small, especially for two adults, and not particularly comfortable.

There were also some maintenance issues. The drawers were broken or missing, so there was nowhere to store belongings. In the bathroom, the bath itself was very small, even for someone of a smaller build, and the layout was awkward — opening the door would hit the toilet, and it wouldn’t shut properly.

Additionally, some of the bathroom tiles were broken, which made the space feel a bit worn and in need of repair. Overall, the stay was okay, but there’s definitely room for improvement, particularly considering the price.

Friends_and_family Friends

8/10

Excellent

23 Apr 2026

ROBERT

This is our second visit to this hotel and we will return next time we are in Chester. The location with the Park & Ride next door is very handy for visiting the city. The large on site parking is ideal. Food purchased was very good. The pool of course is a bonus. All members of staff we met from the receptionists to the room attendants were friendly and professional. The only thing missing was a fridge in the room.

Partner

6/10

Pleasant

22 Apr 2026

Tracy

We went for breakfast at 9 am, it closed at 10 and the hot food that was out needed replenishing. What was there had been sitting a while.
Staff in reception, spa and restaurant were excellent and the best part of the stay. The hotel needs updating, rusty pipes in the pool area, padlocks given to lock lockers, dated decor in rooms etc. It isn’t a 4* property.

Family

4/10

Poor

15 Apr 2026

Lisa

Hotel was run down , facilities need updating, there was a damp smell throughout the hotel that hit you as soon as you enter reception.
Very disappointing

Self

10/10

Exceptional

14 Apr 2026

Michael

Ideal position for a stop en-route north. Easy parking for my motorcycle. Breakfast really good. Staff amazing

Self

10/10

Exceptional

13 Apr 2026

Ailsa

Perfect hotel for a few nights no frills stay. Staff were very friendly and welcoming. Room was clean. Hotel is dated but very reasonable price.

Pet

10/10

Exceptional

13 Apr 2026

Helen

Rooms were clean. Breakfast was very good and staff was very helpful.

Partner

10/10

Exceptional

12 Apr 2026

Irina

Absolutely great service, amazing breakfast, room and swiming pool. Definitely recommend.

6/10

Pleasant

09 Apr 2026

Chris

Nice cooked breakfast, lots of choices, staff a bit weird but otherwise fine

Self

4/10

Poor

03 Apr 2026

Mark

.

10/10

Exceptional

02 Apr 2026

Janet

Room was clean and tidy , staff were welcoming and polite. Breakfast was very good with plenty of choice. Spa was very good and we used all facilities. Overall we were very happy with our time at the hotel . Its position relative to Chester suited us as we like to walk and we walked the canal path that was only a few minutes away from the hotel. Would use this hotel again .

8/10

Excellent

31 Mar 2026

Denise

Room was clean and comfy, breakfast was nice,and plentiful with polite staff

Friends_and_family Friends

8/10

Excellent

30 Mar 2026

Nelson

Vlean and nice view, the staff are good and very helpful

10/10

Exceptional

30 Mar 2026

David

Comfortable, clean and well situated hotel. Free parking for guests. Excellent value for money.

Partner

6/10

Pleasant

29 Mar 2026

Mark

Bathrooms very tired lots of lights out

Business

8/10

Excellent

28 Mar 2026

Jacob

Room was nice and spacious, very accommodating, breakfast had plenty of options the hash browns could do to be a bit more well done but otherwise it was good! There was an event on whilst we stayed there which could have been better organised so all the people attending the event stay at one part of the hotel so that drunk attendees weren’t shouting and screaming and playing loud music at 1am in the morning!

Partner

10/10

Exceptional

27 Mar 2026

Michelle

The staff were all amazingly professional, polite and pleasant at all times throughout our stay. Breakfast was lovely, fresh and delicious. The hotel is a short taxi ride (or even a longer walk) from Chester Centre and we noted pubs all along the route we took in a taxi. The pool was lovely but often children were in - perhaps have a child free couple of hours mid day. Very very happy with our stay.

Partner

2/10

Poor

26 Mar 2026

Victoria

Room was really dirty, pillow had black marks that looked like someone had stood on them, like black foot prints, Big piece of glass on the side table that came loose, we had to move it as travlleing with a toddler is was so dangerous. Everything was covered in dirt. Radiator dident come on at all. Room smelt really bad. Wouldent stay again.

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

R D

And mid aged receptionist was slow. Was not to bothered that people were waiting in a queue waiting to be attended too. Too busy talking about personal life.
Bar and breakfast staff were really pleasant and helpful
Overall the property can do with an update. Had creaky floors in my room . Squeaky mattress and a loose toilet.

Self

8/10

Excellent

17 Mar 2026

Tommy

Good stay and great location

Self

10/10

Exceptional

13 Mar 2026

Adrian

Had a great stay staff are very friendly and helpful

6/10

Pleasant

09 Mar 2026

Christopher

Convenient for Wrexham away

Friends_and_family Friends

6/10

Pleasant

03 Mar 2026

Tracey

The hotel was dated and is in need of updating however the rooms were clean and the staff were very Friendly

But I couldn’t moan for the price we paid.

Partner

4/10

Poor

02 Mar 2026

Steven

Shower was cold, dirt on air vents.

Self

8/10

Excellent

02 Mar 2026

Michael

Breakfast was amazing and so hot and fresh and nice flavours and had a large option of choice for everyone , room was so clean and nice shower was red hot and lovely and the room was quiet

Partner

10/10

Exceptional

25 Feb 2026

Peter

Clean bed and bathroom

2/10

Poor

20 Feb 2026

Joan

The manager was very good and agreed to us having a refund as I am disabled and the room was not accessible for my needs

8/10

Excellent

18 Feb 2026

Peter

Very clean very good staff

2/10

Poor

17 Feb 2026

Caroline

Very basic & not in any way pleasant. A tired looking room. Decor in need of refurbishment, paint chipped & scuffed skirting boards. A small room with window attracting condensation. It was very oppressive. We wouldn't wish to stay with same hotel chain again. The hot tap didn't dispense any water as seized up so no bath only shower. Disappointed.

Partner

4/10

Poor

15 Feb 2026

Natalie

Withon half an hour of being there we had a power cut then at half 2 in the morning the toilet started naking weird noises and leaking sll over bathroom floor we were given a different room in the end.

Partner

10/10

Exceptional

14 Feb 2026

Alan

Yes

Partner

8/10

Excellent

14 Feb 2026

Lesley

I have stayed at the Mercure several times this year and find it absolutely lovely..Good clean rooms, Stella Breakfast and very efficient and good natured staff.
Spa is rather busy with swimming lessons in the day but peaceful after 7.30pm
I would rate the hotel 5 star except that the bar food is poor. Overpriced, meagre standard and quality.. so bring your own sandwiches but certainly sign up for breakfast

Leisure Partner

8/10

Excellent

10 Feb 2026

Yves

Room was comfortable and warm. Problem was the shower but managed to have a bath instead...

10/10

Exceptional

09 Feb 2026

Alan

Room clean staff helpful

Partner

10/10

Exceptional

08 Feb 2026

Sarah

Friendly staff clean room and great facilities

Partner

6/10

Pleasant

02 Feb 2026

John

The room, whilst adequate for sleeping in, was tired and dated, decor was old and run down. We were there for 2 days and paid an extra for an upgrade to the privilege room, which meant bath robes, slippers, coffee machine with 4 pods, a tin of fanta and pepsi and 2x 2 finger kit kats 2 bottles of water. Drinks used up on first day along with kit kats but didnt get replaced for second day, room wasn't even serviced on the Sunday so I was miffed at paying for upgrade for two days as it was a waste of money. Staff were friendly and attentive although noticably absent when I was trying to check out on Monday morning. There is an over reliance on powerful air freshners the sort used in old peoples homes to mask bad smells, these repugnant air freshners catch your breath and could be an issue if you have a breathing illness. Corrugated paneling lining the corridor walls, bouncing, creeky first floors and corridors that thunder as you walk to your room are an issue when trying to get to sleep.
But as this was not an expensive hotel, and it has a swimming pool, sauna and steam room you take the rough with the smooth and accept the poor decor and noisy floors as overall it does what it says on the tin. We had an enjoyable break at this hotel, it didn't break the bank and was conveniently located.

Leisure Family

10/10

Exceptional

02 Feb 2026

Glenden

The room was clean and the bed was comfortable. The staff were attentive and friendly and the food was very good. Basically everything you want from a hotel.

Leisure Partner

10/10

Exceptional

27 Jan 2026

David

Excellent stay, staff excellent and helpful, great breakfast, fantastic pool facilities, thanks

Leisure Self

10/10

Exceptional

26 Jan 2026

Claire

All staff at this hotel and associated health club are super friendly and helpful and really made our stay pleasant. Great value for money and cracking breakfast.

Friends_and_family Family

6/10

Pleasant

25 Jan 2026

Kay

There was awful banging noise outside our room that went on for hours, late into the night. It woke us up again in the morning. We reported it to reception who said they would look into it but didnt seem to care.
We investigated ourselves and discoveded a set of steps behind the wall that our bed was on and the noise was people banging cases and bags up and down the steps.
It wasnt a great experience or relaxed stay that we expected.
Very disappointed as we rarely get a chance to grab time away and it was supposed to be special.

Leisure Partner

2/10

Poor

24 Jan 2026

Stewart

Shocking hotel. We paid £48 for 2 course each. My fish was one of those supermarket battered fillets, really bad. Worse than that was the room. Worst night sleep we have ever had, the bed was very uncomfortable the pillows were lumpy and bedding was as pld as me! In truth, it was a cheap last minute stay and if we had not beed travelli g all day we would have walked at 3am to find another hotel

8/10

Excellent

11 Jan 2026

daniel

Easy going kind and friendly atmosphere. Close enough to travel in to city centre o. Cheap public transport

Partner

10/10

Exceptional

04 Jan 2026

Kelly

Clean and tidy, good breakfast

Friends_and_family Friends

8/10

Excellent

29 Dec 2025

Zaber

Decent stay. Highlight for me was the access to the swimming pool and jacuzzi

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Angela

This hotel is a little tired. There has been a makeover of sorts to the room. However there was a funky smell through the corridor and room.
The pool was nice to have but again showing its age.
The hotel was quiet so breakfast suffered from being kept warm under lamps.
The Staff were all helpful and friendly. Hence the 3 stars.

Partner

6/10

Pleasant

14 Dec 2025

Lee

Overall the room was ok, the bed was very firm for our taste.

The duvet had seen better days though the linen was clean and white.

Partner

6/10

Pleasant

07 Dec 2025

Pauline

Staff were very nice . Could of done with some form.of lamp.in the room.. ees the room was fine. Thank you 😊

6/10

Pleasant

07 Dec 2025

Simon

Wasn’t impressed

8/10

Excellent

06 Dec 2025

CLINTON

A well appointed room, while fit for purpose room 202 needs a little love - blinds & bath.

10/10

Exceptional

05 Dec 2025

Dinesh

Breakfast needs more warm options for vegetarians ands vegans.

4/10

Poor

05 Dec 2025

Sandra

Bed, rock hard, very uncomfortable. TV thinks it’s yesterday, when the guide comes up it’s showing what was on the day before!

Leisure Partner

10/10

Exceptional

02 Dec 2025

ian

Room was clean and spacious and all the staff were extremely frienfly and courteous

2/10

Poor

30 Nov 2025

Paul

Check in - rooms not ready when we arrived after 3pm. Told to wait at the bar, no drink offered.

Room - we were in 354. Horrifically dated, blank plates over old sockets, heating doesn’t work so there was a plug in oil radiator for us, toilet takes about 30 mins to fill between flushes. The shower - worst I’ve ever had in my life! Takes about 10 mins (no exaggeration) for hot water to come out, and it’s literally just a dribble.

Staff were good, can’t fault them. Breakfast was good, but on the whole it was a let down considering we paid £225 for the night.

Very disappointing stay overall, we only went there as another couple we know had already booked for the same night. Should have just stuck to the Hilton, which was available for slightly less per night that this. My honest opinion is that even a Travelodge puts this place to shame.

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Dawn

Yes

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Chris

Great room great price good food friendly staff

Leisure Partner

6/10

Pleasant

23 Nov 2025

Jayne

The staff lacked experience and confidence, especially dining room staff. The pool areas were very good. The food was ok but nothing special. The rooms and beds were fine and the location was good - very easy to use the park and ride into chester

Leisure Friends

10/10

Exceptional

23 Nov 2025

Karon

Great location a few minutes walk from Chester Park & Ride. The staff are all great, reception were really friendly every time we passed the desk and made sure we had the best room for our needs and breakfast staff went out of their way to be helpful

Friends_and_family Family

2/10

Poor

16 Nov 2025

Scott

Worst stay i have had in over 20 years rooms dated with mould on windows and bathroom carpet dirty walls marked food was horrendous and my wife chipped her tooth on a burger which could not be even broken in half with a knife complained and nothing done about room I have complained to hotel spent over £340 on hotel food and drinks and left after one night

Leisure Partner

10/10

Exceptional

16 Nov 2025

James

Phil at check in very helpful

8/10

Excellent

03 Nov 2025

Matthew

The front desk staff were so incredibly friendly, they really made us feel welcome. The room was great, really comfortable bed and the bathroom was amazing! We stayed in the suite and it was worth it! The only thing is that it's a bit run down in places in the room and there was no plugs next to the bed but nothing major, overall had a really pleasant stay!

Partner

8/10

Excellent

02 Nov 2025

Jonathan

Staff good and helpful

Partner

10/10

Exceptional

02 Nov 2025

Terri

Clean rooms friendly staff had a really nice stay here thank you

8/10

Excellent

02 Nov 2025

Lewis

Polite staff

Self

10/10

Exceptional

29 Oct 2025

Angela

Staff were very helpful and courteous, the room was clean tidy and warm, the only downfall is that the shower could of done with a handle and not just the fosset from the ceiling.

Partner

8/10

Excellent

25 Oct 2025

James

We enjoyed our stay in Chester. Our room was clean and well cared for. Staff were pleasant and helpful.

Leisure Partner