Crabwall Manor & Spa BW Signature Collection

8/10

Excellent

03 Mar 2026

Fergus

Lovely hotel and extremely clean. We were in the club house room which is in a separate building from the main hotel. The room was very clean and modern. My only complaint was there were 2 small bottles of water put out for us like most hotels do but they were half full and the seals were broken so were not new. Also they provide fresh milk in a fridge in the reception area which is really nice but the one I had which was well in date was sour so I think the fridge was not cold enough. Also the ice machine was not working. I did mention this to the reception and it was all rectified immediately. Also the hand wash and shower gel bottles in our room were empty but I brought my own so that was fine. I would suggest that housekeeping do a more thorough check on these things in the future as it is little things like this that can let a lovely hotel like this down. We had an evening meal and breakfast and both were delicious and excellent staff. Although we had a few small problems we would definitely stay here again as the standard is very high.

Partner

6/10

Pleasant

23 Feb 2026

Mindy

The new part of the hotel is spectacular. Room was luxurious.

Staff are friendly and responsive.

Please note - not only is access to the pool/ sauna etc additional cost, you have to book a time slot. It is also at the other end of the hotel if you have mobility restrictions.

Partner

10/10

Exceptional

22 Feb 2026

Nicola

Really good value for money. Very clean room. Nice food. Nice welcome at check-in & check-out.

Partner

8/10

Excellent

07 Feb 2026

Ian

The Reception Staff were excellent and friendly.

The Room was spotless and loved the drinks facilities, especially fresh milk but an Ice Bucket could have been provided for the Ice.

The Spa is excellent but should be included in the price, instead of having to pay an extra £10.

The room was slightly noisy, either traffic or a generator.

The 'help yourself' breakfast was plentiful but looked like it had been sitting in the keep warm trays for some time and in fact the food was tepid cold.

Business

10/10

Exceptional

02 Feb 2026

Carl

The

8/10

Excellent

01 Feb 2026

Michelle

Staff friendly and helpful. Good good in restaurant. Pool got quite busy and quite a few kids in so not peaceful

8/10

Excellent

26 Jan 2026

Verified traveler

The room was clean and refreshed each day and the staff are always very friendly and happy to help.
Overall this is a great hotel.

My only disappointing 'niggle' is that I visited the same hotel a year ago and was given free access to the sauna/pool. This time there was an unexpected £10 charge and a pre-booking process which wasnt clearly indicated on the booking page. I really only booked the hotel for access to these amenities and didnt mind paying the extra compared to other hotels because of this being available. I will think twice before booking next time.

10/10

Exceptional

25 Jan 2026

Sarah

Room was immaculate. Staff were amazing and went above and beyond. Pool was nice and warm. Food was delicious. Excellent stay! Thankyou!

Friends_and_family Family

8/10

Excellent

15 Jan 2026

Ann-Marie

Room on the service was clean but under the bed hadn't been cleaned in months. Coffee stain on cup.
Poor quality sausage. Asked for a pot of coffee which i didn't recieve.

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Steven

Service, evening meal, comfort all very good
Room very small and drinks pricey

Partner

10/10

Exceptional

10 Jan 2026

Declan

Very welcoming the lady on reception was very helpful

6/10

Pleasant

04 Jan 2026

Diane

Breakfast options were good

Partner

10/10

Exceptional

02 Jan 2026

Deborah

Lovely room, staff friendly and helpful. Third time I have stayed and will be coming again.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Robert

the room was ok, small but we expected that, bed was comfortable and there was everything you needed in the room. However there was a dreadful smell throughput the hotel - like a drains issue. After a while you got used to it, well accustomed to it, but still there.

the lady on reception when we booked in was lovely, bless her she was dealing with what seemed like a tricky customer on the phone when we arrived and didn't seem to get much support from her manager when she tried to put the call through to them, she was very apologetic about us having to wait and witness that. She herself was brilliant, helpful, professional and friendly, I am only sorry we didn't catch her name. On the whole the hotel is okay, warm and comfortable, but if I honest I am not sure the inside is on par with the flashy new exterior.

Leisure Partner

4/10

Poor

29 Dec 2025

Gillian

Staff were all nice but room was horrible, carpet coming away from wall, extractor fan full of dust, bathroo

10/10

Exceptional

26 Dec 2025

Diane

A Special Christmas Getaway: The \"Kelly\" Review
Date of Stay: December 14th - 16th, 2025
Guests: Diane & Chris
Planner: Kelly
🏨 The Hotel: Barton Manor Hotel & Spa (Preston)
Booking Strategy:
I initially booked a standard double room for Mum and Chris via Hotels.com. Knowing this was their first big trip together after 12 years of being single, I wanted to make it special. I used my status as a Level 4 Google Local Guide (with 15,000+ views!) to send a \"cheeky\" request email to the hotel manager, Kajal.
The Result (My \"Win\"):
The hotel was incredible!
• Upgrade: They upgraded them from a Standard Room to a Classic King Room with a Garden View for FREE.
• Romantic Touches: They agreed to arrange rose petals on the bed in a heart shape with \"D & C\" in the middle (Complimentary!).
• Leisure Access: They threw in free access to the Pool & Leisure Club for both days (normally a paid extra).
• Check-in: They added a note to allow Chris to check in early if he arrived first.
Verdict: The hotel staff went above and beyond. The \"cheeky email\" strategy worked perfectly, saving money on the upgrade and spa access while adding huge value.
❄️ The Activity: Preston on Ice
The Plan:
For Monday evening (15th Dec), I booked them a session at the \"Preston on Ice\" skating rink in the city centre.
• Booking: 18:00 Off-Peak Session.
• Smart Saving: I booked a standard ticket for one and used the \"Carer goes Free\" option for the second ticket, saving £18! I also found a student discount code (STU

Partner

6/10

Pleasant

24 Dec 2025

Diane

Our room was very clean and looked to be nrely decorated. The Bed was very hard and couches also extremely hard and quite uncomfortable. Bathroom adequate but needed a few shelves to put toiletries on. Room stifling hot through the night even with heating down and window open
Woken at 6am with a terrible noise outside? Was told ot wss air conditioning Vety disappointed to be told that a hotel of this size had no non alcoholic gin, wine, or mocktails??? We wete told they had sold them all and had none left!!??? Our evening meal was delicious though. The waiter at breakfast was clearing our table whilst I was still eating which I thought was rude
.perhaps a wee bit more training here??

Leisure Partner

10/10

Exceptional

22 Dec 2025

Nicola

Lovely room, enjoyed the pool area. Great service. We had a fabulous night away.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Wai Lan

The shower drain clogged a bit and flooded the shower floor until i removed the cap

Leisure Family

10/10

Exceptional

17 Dec 2025

John

Friendly staff lovely room great evening meal and lovely breakfast

Business

6/10

Pleasant

16 Dec 2025

julie

staff were all friendly, when they were there, nobody came to the bar despite numerous press of buzzer, same at reception, spa was nice, room had stained carpets and awful view but was spotless otherwise, new parts of hotel were lovely, old parts need upgrade, was awful smell in several of the rooms in old part of hotel, breakfast was okay, items missing and not replenished.

Leisure Partner

8/10

Excellent

15 Dec 2025

Paul

Clean room, good meal in the walled garden

10/10

Exceptional

14 Dec 2025

Christopher

Room was lovely. Bed very comfortable and the room was quiet and spotlessly clean. Amenities were excellent and the staff very welcoming.

Partner

10/10

Exceptional

13 Dec 2025

Sally-Ann

Nice room, bet friendly and helpful staff

10/10

Exceptional

01 Dec 2025

Julian

Check in was excellent and very smooth, service from the reception staff was very helpful. The room was very clean and comfortable and quiet. A very nice hotel which i recommend....

Business

8/10

Excellent

28 Nov 2025

Deborah

Staff were very helpful and friendly. Room was clean and tidy.

Leisure Partner

8/10

Excellent

23 Nov 2025

Martin

Everything was adequate, but the staff were helpful and friendly

Leisure Self

10/10

Exceptional

22 Nov 2025

Ann

Great facilities, top quality breakfast and attentive staff … pity that due to on line gitches on line- I double booked and was charged twice . Once with you which I thought had not completed and then with the direct booking which was glitch free ……

Friends_and_family Friends

4/10

Poor

14 Nov 2025

Dumebi

The room was very small and there was very poor lighting in the room. The only lighting was from the bathroom.

Leisure Self

10/10

Exceptional

11 Nov 2025

Chris

Wow myself and my partner stayed 2 weeks ago. What can we say. Excellent with very friendly and welcoming staff. It was our first visit but definitely be one of our favourites. Lovely hotel with spa and pool very clean all round. Breakfast and evening meal was spot on with lovely food, restaurant not badly priced. Note £10 for the pool swim and spa but well worth it. Would definitely recommend

Partner

10/10

Exceptional

29 Oct 2025

Chris

Excellent overnight stay. Clean rooms and good spa facilites

Business Self

8/10

Excellent

28 Oct 2025

Karen

Pleasant stay, room as described, good facilities

6/10

Pleasant

26 Oct 2025

Martin

Ok hotel, average, nothing special.

Business Self

10/10

Exceptional

12 Oct 2025

Peter

Food was great as were staff. The room was very hot and no AC so relied on opening window. The radiator in the room didn’t seem on. Made for a difficult sleep. But overall the hotel was great and spa nice. Great with my 3.5yo son too!

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Christopher

Lovely updated room! Charming staff, thoroughly enjoyed our evening meal in the Walled Garden restaurant.

Partner

10/10

Exceptional

02 Oct 2025

Solomon

Very nice

4/10

Poor

01 Oct 2025

Sophie

Our room was next to the lift. It wasn’t until we turned the lights off to sleep that we heard the noise of the lift every time someone used it.
We were kept awake till 1am and then woken up at 5.30am by it.
I thought about contacting reception but the thought of moving rooms in the middle of the night in my pjs was not an option.

Partner

10/10

Exceptional

30 Sep 2025

Neil

Amazing room and great staff and service.

Business

10/10

Exceptional

29 Sep 2025

Carl

As always, greeted by friendly professional team.
Usual, consistent, high standard of room presentation.

Business Self

6/10

Pleasant

27 Sep 2025

Carl

Hot and noisy room, little sleep

Didn't feel four star to be honest. Restaurant evening meal was good, if pricey, but breakfast wasn't great. Our room was very hot on arrival, but did have printed instructions on how to work the thermostat. Sadly there wasn't a thermostat in our room, so we had to sleep on top of the duvet. Walls were very thin, and we got very little sleep thanks to the noise. I asked to move to a quieter room where we might get some sleep, but was told I'd have to pay another £25. Not impressed, and won't be back.

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Robert

A1 stay

6/10

Pleasant

25 Sep 2025

Douglas

Decent food

Business

6/10

Pleasant

22 Sep 2025

Chris

The hotel was very good and the overall experience was okay.
Lobby bar was not great service.
Restaurant food was good quality but overstaffed and very slow serving.
Bedroom was very nicely set up but walls are very thin. Could clearly hear neighbors until 2am in the morning so not a good sleep and an early start for a long drive.
Did not use spa facilities as was just a one night stay.

Leisure Friends

10/10

Exceptional

21 Sep 2025

Carl

Essential R&R

Great welcome on arrival. Reception very busy but made my check-in as simple as possible.
My visit was part of an extended business trip and the stay was a welcome R&R stop.
Didn't get chance to use all the facilities on offer, but the restaurant provided a relaxing, enjoyable hour or so to unwind.
Compliments to the Chef(s) the food was excellent and the attentive restaurant staff completed my dining experience.
Will be making this venue a regular stop-over when I'm next in the area.

Business Self

10/10

Exceptional

17 Sep 2025

Catherine

We had a very pleasant stay,breakfast very good, and our evening meals on both nights very good,staff were very friendly

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Martin

Pleasant stay but could do with some upgrading.

Stayed here before several years ago. The restaurant needs upgrading as it hasn’t changed and tables are old and worn. Older rooms are also looking dated.

Partner

10/10

Exceptional

10 Sep 2025

Neil

Outstanding

The staff were excellent and the room was absolutely fantastic. Dinner was lovely with a beef salad that was outstanding.

Business

10/10

Exceptional

04 Sep 2025

jacqui

Lovely stay and really good upgrade of hotel. Staff are awesome and so helpful

4/10

Poor

02 Sep 2025

Karen

Tables left untidy

Leisure Partner

10/10

Exceptional

01 Sep 2025

Glenn

A gem of a hotel

Have stayed at this hotel a number of times over the last few years and they’ve had some renovations since I last stayed which look great. Friendly attentive staff, great food in the restaurant and very clean and tidy as always.

6/10

Pleasant

01 Sep 2025

Madeline

Perfectly fine, just very corporate. Looking at the name and the default picture on the listing made it seem more cozy, but the rooms are as pictured. The bathroom had outdated plumbing, but was clean. They had room service.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Peter

Great Hotel, staff are very helpful and approachable

Partner

10/10

Exceptional

27 Aug 2025

Yvonne

My friends and I lived the place. Very clean. Staff very professional but friendly. There were a common ice machine in the corridor and tea facilities in the room. Food was superb.
We wished we were staying longer as it was so nice and peaceful.
Would definitely use this hotel again. Thank you.

Leisure Family

8/10

Excellent

26 Aug 2025

Paul

Standard rooms should be called budget.

I really didn't like my first room 201 it was.a standard rooms but for me it wasn't up to the price tag. It was too hot not enough power points.But I did get upgraded to the club house which is much nicer. I was also disappointed the swimming pool you have to pay per session. When I chose the hotel based on a swimming pool I expected to use all the time. As a result from what I saw in the gym the pool was mostly not used.

Business Self

10/10

Exceptional

24 Aug 2025

Tobias

Convenient for a night whilst travelling north

Comfortable and convenient for breaking a trip north.
The hotel is located within easy reach of the m6, providing a warm welcome, to the weary traveler.
The room was fairly basic but comfortable.
Breakfast was good.

Partner

10/10

Exceptional

24 Aug 2025

Angela

great venu

Would stay again.convenient and accessible location

Partner

10/10

Exceptional

19 Aug 2025

Matthew

Best, Best Western!

Probably one of the best Best Westerns I have stayed in.
Modern, comfortable rooms with great amenities.
A lovely restaurant area with great food and staff!

Business

10/10

Exceptional

17 Aug 2025

Sean

Fantastic two night break

Stayed here for a couple of nights and can not complain.
The spa was very relaxing, I had a massage and a swim/sauna afterwards.
The food was superb, breakfast and dinner were both amazing.
My room was quiet and had everything I needed, blackout curtains and comfy bed meant a great night's sleep.
The staff are incredible and really made my stay that much more enjoyable.
I will definitely stay again.
Thank you Barton Manor.

Self

6/10

Pleasant

11 Aug 2025

James

Bad WiFi and pool access now charged at £10 breakfast ok, v cheap

10/10

Exceptional

07 Aug 2025

Jane

Evening away

Lovely room plenty of room. Comfy bed. Good shower

Self

10/10

Exceptional

06 Aug 2025

Benjamin

Family friendly, seriously comfortable rooms

We're a family of five with three young children and finding comfortable rooms to house all five of us are usually hard to come by. I was delighted to find a large room waiting for us with central partition; all the children's beds (one double one sofabed) all made up. There was plenty of room to fit us all. I normally sleep poorly in hotels and in particular usually find a lack of pillows but can honestly say I had the best night's sleep I have ever experienced in a hotel. Access to the pool was included in our package which we utilised in the morning and the breakfast was super. I'd have no problem in recommending this hotel for all families.

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Wayne John

Would happily stay again

Check in was very quick and professional, the room was what you'd expect it to be I.E Clean & tidy. Tea and Coffee were on hand with some welcome biscuits.
Evening meal was very acceptable with a decent choice on the menu and the food at breakfast was fresh and had plenty of choice. I didn't use the gym or spa facilities so cant comment on those aspects, but all in all, it's a nice place to stay

Business

8/10

Excellent

04 Aug 2025

Timucin

So many good things about this hotel but the service in the restaurant was charmless at breakfast and non-existent when we wanted to eat last night. We waited several minutes to be seated without so much as a nod, so I asked at the bar for a table. Three staff then went back and forth past us without acknowledging us at all. It was a Sunday night, there were only two other tables busy, that I could see. I gave up and left.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Ashley

The hotel and staff seemed amazing and very helpful unfortunatley the bedding wasnt in the cleanest conditions

4/10

Poor

25 Jul 2025

peter

Even though we had a great check in the evening meal was not great so we didn’t stay for breakfast and we asked 3 times for milk as it’s not in the room and i had to go to reception and get it myself.

Leisure Partner

10/10

Exceptional

25 Jul 2025

Lee

A very welcome stay

Very comfortable hotel stay, with lits of amenities to take advantage of. Breakfast was excellent with great service and lots of options.

If the weather is good, take advantage of the gardens to relax with a cool drink from the bar. Well worth considering if stating in the area.

Self

10/10

Exceptional

19 Jul 2025

Guy

Always an enjoyable stay.

Business

10/10

Exceptional

07 Jul 2025

Mark

Julie on Reception was Brilliant! Polite, professional, helpful and funny.

The walls of room 101 are a bit thin! We heard people talking and their morning alarm!

We didn’t know we’d have to pay £10 EACH to use the pool!! For 90 minutes.

Leisure Partner

8/10

Excellent

05 Jul 2025

Ross

A one

Ok

Business

10/10

Exceptional

04 Jul 2025

john

Staff were excellent Very helpful and accommodating

Leisure Partner

10/10

Exceptional

02 Jul 2025

Craig

Great hotel. Just needs Aircon for those stuffy summer nights.

Partner

10/10

Exceptional

01 Jul 2025

Jonathan

Fantastic staff, very welcoming. Spa was excellent and fantastic stay

6/10

Pleasant

20 Jun 2025

Derek

It was a nice looking hotel but i would not have awarded it 4 stars. We stayed for 3 nights and had 3 breakfasts, all of which were mediocre. The cooked food was cold and a bit undercooked and the choice of continental was very poor. We were shocked when asked to pay £10 person for 90 minute use of the pool and spa which in any other 4 Star hotel would have been included. The staff were lovely but the room was tired and needed upgraded. We would not consider staying at this Hotel again.

Leisure Partner

10/10

Exceptional

17 Jun 2025

Christine

Lovely hotel. Plenty seating areas inside and outside in the gardens. Well kept hotel and gardens. Room was clean and welcoming. Reception staff were very upbeat and friendly.

Partner

6/10

Pleasant

16 Jun 2025

Verified traveler

Warning spa and gym no longer free to hotel guests

I have stayed at this hotel several times over the past few years, primarily due to the excellent spa and gym facilities that were free to hotel residents. However they have now started charging residents for these facilities at £10 for 90 minutes. Otherwise hotel is very comfortable, staff are friendly, and the food is good.

Business

2/10

Poor

11 Jun 2025

Sanjay

Blocked toilets never fixed
No hot water

Business Self

6/10

Pleasant

09 Jun 2025

MaryAnne

A little underwhelming. Asked for a non slip bath mat twice in 2 days it never arrived. Had to wait 8 minutes for car park barrier to be raised. No lemon for G&T. Seemed to charge extra for everything. Just disappointing.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2025

William

Great room but like on every hotel on this trip the air conditioning wasn't grest

Partner

10/10

Exceptional

06 Jun 2025

Paida

The food from the restaurant was top tier

Leisure Partner

10/10

Exceptional

04 Jun 2025

richard

You won't be disappointed

Without any other thoughts, it's been a while since I have stayed in a hotel that maintains high standards and service that is reasonably priced. Especially reception day and night, customer service second to none. If you can stop even for a night you won't be disappointed especially the value for money side.

Self

10/10

Exceptional

25 May 2025

Tracy

Good place to stay for wedding

Booked to stay as we were attending the wedding of our nephew. Early wedding so had to leave our bags in the car until after 2pm check-in. Not really a problem but would have been nice to hang my extra clothes earlier. Staff polite and helpful. Room OK but no aircon so quite warm. There was a desk fan in the room so that helped. Breakfast was good with a variety of continental and cooked breakfast. Refreshed regularly

Partner

10/10

Exceptional

21 May 2025

William

Very welcoming and good value too.

What a warm welcome we received on arrival, with smiling, helpful staff who provide useful information without being asked. The food was very nice too, both dinner and breakfast, with good nice relaxing pool and sauna facilities to relax in as well. We will be back, as a good place to stop for a break to a long journey south from Scotland.

Partner

6/10

Pleasant

19 May 2025

Philip

The bedrooms are very small

Leisure Partner

10/10

Exceptional

10 May 2025

Jonathan

Lovely new room, friendly staff

Partner

10/10

Exceptional

08 May 2025

Hetal

What a nice hotel and great value!!

amazing staff and great hotel.

Business

10/10

Exceptional

05 May 2025

Calum

Absolute hidden gem. Consistently good

Partner

10/10

Exceptional

05 May 2025

Stephanie

Lovely clean, comfortable bed.

Very comfortable bed and a well appointed room with good facilities.

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

samantha

v day stay

the stay was lovely , it was booked for valentine’s day and all the facilities where all top notch and working well , food was amazing as well as the live entertainment !!!

Partner

10/10

Exceptional

22 Apr 2025

Liyaaqat Ali

Wedding Weekend Made Better with a Great Pool!

Stayed here for a nearby wedding and had a great experience. The hotel was clean and had good facilities. The highlight was definitely the pool — my son absolutely loved it! It made the stay extra enjoyable. We also appreciated the on-site parking and had fun playing pool in the leisure area. Would stay again.

Friends_and_family Family

8/10

Excellent

19 Apr 2025

Laura

Nice hotel but wouldn’t book gatehouse again

Our first time staying here as an overnight stay to break up a journey from Edinburgh to London, I had booked the gatehouse. The accommodation itself was lovely with interconnecting rooms for our children, however I hadn’t appreciated the gatehouse would be situated right by the main road (which is a pretty busy road) and my children found it hard to sleep with the noise.
Main hotel is nice, kids enjoyed the pool (but it is now apparently £10pp which feels a lot on top of your room) and breakfast was okay.

Friends_and_family Family

4/10

Poor

18 Apr 2025

Peter

Usually stay here to

Business

10/10

Exceptional

15 Apr 2025

Trevor

Pefect cycle touring stop...

We had a single night as we were cycle touring. The rooms and hotel were clean and pleasant, but the staff really set it apart. They were very accommodating, especially with making sure that our bikes were secure. We ate dinner in the pub across the road, which was OK..

Friends_and_family Friends

4/10

Poor

12 Apr 2025

callum

Dated room, unclean carpets, poor facilities in the “spa” no jacuzzi, generally dated accommodation.

10/10

Exceptional

11 Apr 2025

Lyse

Food good and comfortable bed , would go again .

Business

6/10

Pleasant

07 Apr 2025

Huw

New upgraded bedrooms excellent. Restaurant food Poor standard which was a shame. Beer and wine served warm. Small improvements would make this a lovely place to stay.
Considering the new investment a quality head chef and restaurant manager would make a big
Difference.

Business Friends

10/10

Exceptional

05 Apr 2025

Bruce

Stop over

Great stop over .. pool was good size .. staff were excellent.. food was amazing

Partner

4/10

Poor

21 Mar 2025

Eileen

Disappointing

The room was tiny with only just room for a bed that was too small
We waited ages in the dining room, to be seated and for food - which was OK when it finally arrived but the portions were inadequate and we are both skinny

Partner

8/10

Excellent

18 Mar 2025

Amanda

For a long weekend stay it was a great location. However, was not made aware that there was building works being done. The pool was on the cold side and only two loungers. That said the room was fine, with coffee machine and tea facilities. Clean and tidy and the staff were friendly and polite.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Madeline

Perfect stay. Great location, lovely hotel and great facilities
Staff excellent

Partner

8/10

Excellent

02 Mar 2025

Julie

Pretty good stay

We had a nice stay. The rooms were lovely and clean. Bed comfy. Had a good rest. Staff very helpful. Just the restaurant experience not to good. It was really cold and no atmosphere. Could of done maybe with a candle on table.

Friends_and_family Family