Name: Macdonald New Blossoms
Address: Saint John Street, Chester, CH1 1HL, GB

10/10

Exceptional

26 Jul 2026

Layton

Whole experience was great

2/10

Poor

19 Jul 2026

DEBRA

A terrible stay here, a tiny room, very hot with no windows to open, just a small fan that was no use. Also the heated towel rail was on full heat, I asked the receptionist to get someone to fix it, 3 times during the course of the weekend , but nobody came. It was still.on full when we were checking out after 3 days. We couldn't stay in the room at all because of the heat, so we stayed out all through the days, then went back just to sleep, but that was impossible because of the hot air, I asked for an extra fan or to get the windows opened , but was refused both. I'll never return there and it totally ruined our trip to Chester.

Partner

8/10

Excellent

19 Jul 2026

Dale

Fantastic location, unfortunately no aircon in the room and the windows are permanently locked, so the room was uncomfortably hot throughout the night and morning when getting ready. I’d stay here again but not in the summer.

Friends_and_family Friends

8/10

Excellent

17 Jul 2026

Ian

Very central hotel for my one night stay

Self

2/10

Poor

17 Jul 2026

Dermot

The room was clean and the staff were friendly and tried to be helpful. We were however in the middle of a heatwave and the temperature In the bedroom was unbearable. Eventually, around 1:00 a.m., I went down to reception and asked if we could move, purely for the bed and a decent night's sleep. I was told that the hotel was fully booked and there were no available rooms. I was offered a fan, which I accepted but this had no effect and merely churned the air In the room. There were two windows in the room, neither of which would open, and no air conditioning was available. I was just glad that my wife and I were only booked in for the one night. Anyone staying in similar conditions should review their booking and look elsewhere given the opportunity. We were booked into a deluxe double, room 115.

Partner

4/10

Poor

16 Jul 2026

Alison

The weather was extremely hot, you could not open any windows. A fan was provided but didnt help much at all.
The linen was clean and fresh the room was clean. The bathroom washbasin plug was blocked up meaning the the water took ages to drain away. It needed attention.
The breakfast was acceptable however the staff were not visible for most of the time. No orange juice, hardly any milk on 2/2 mornings. Coffee also required topping up on 1st morning. No hot water for tea on 2nd morning. No variety of fruit, only water melon which i dont like. Cob webs on staircase railings. Definately not as good as previous visits

Partner

10/10

Exceptional

12 Jul 2026

Carlos

Very cozy hotel, makes me feel like home

Self

2/10

Poor

11 Jul 2026

Aaron

Too hot no air con and windows locked shut

Self

4/10

Poor

11 Jul 2026

Victoria

Too hit no air on windows locked shut

Self

2/10

Poor

11 Jul 2026

Marlene

Too hot no air con and windows locked shut.

Self

6/10

Pleasant

11 Jul 2026

george

Parking and comms are the issue. Hotel is well located for walking but terrible for cars and web phone number wasn't answered resulting in 2 x 15 minute walks with luggage to and from the hotel.
Shame as staff were great, especially at breakfast.

Self

2/10

Poor

10 Jul 2026

Victoria

No air con. Windows locked shut. Sauna

6/10

Pleasant

09 Jul 2026

Adam

Front of house on check in were great, no air con in room and windows were screwed shut. Service this morning on check out when needing a receipt was poor after waiting 20 minutes after speaking to staff in the breakfast area to assist I eventually walked out still needing a VAT receipt

Business

6/10

Pleasant

09 Jul 2026

Linda

The hotel is in an excellent position for exploring Chester. Breakfast was cooked to order and there's plenty of choice. There was a problem with one of the two rooms booked which was not fixed during our stay but we received a partial refund quickly.

Friends

10/10

Exceptional

07 Jul 2026

Jacqueline

Yes had an excellent stay however they do not have evening meal facilities at the hotel. But plenty of restaurants near by.

Friends_and_family Friends

8/10

Excellent

06 Jul 2026

Bernice

Ideal location in centre of town, staff very friendly and quick to react to any needs or concerns
Does need a refurb but is clean
Did not rate the full breakfast on the first morning, on second morning not able to do full breakfast due to problems with gas supply to the hotel, had cereals and toast and was refunded for the charge of the full breakfast

Partner

4/10

Poor

03 Jul 2026

Peter

There is no air-conditioning in this hotel. The room was too hot and so it was impossible to sleep and the windows would not open so the room was stifling. The bar was the same - very hot and uncomfortable.

Family

8/10

Excellent

22 Jun 2026

Rondell

No hair dryer in room, only one bath robe, no bar downstairs and if and when it opens , no draught beer and the facilities are in welcoming.

Partner

4/10

Poor

21 Jun 2026

Julie

The room was ok but rest of hotel needs upgrading as old & dated. Main issue was too noisy from pub/club next door with music blaring till 4am. We could have been put in a room further away from source of noise as dont believe hotel was full.

Partner

4/10

Poor

19 Jun 2026

Rhys

Windows were sealed shut. Room was hot with no ventilation. Bed linen was stained. 2x plug outlets didn't work. Shower seal broken so leaked onto the floor. Left before I went to bed as couldn't stand the heat in the room.

Self

6/10

Pleasant

18 Jun 2026

John

Entering the property you have high hopes, reception is lovely as is the staircase. rooms are not as in the photos. stain on ceiling. looked out onto a very grotty back building. It is a reasonable hotel for workers/business men but would not recommend for a couples weekend break

Business

10/10

Exceptional

10 Jun 2026

Gillian

Close to city centre river and park.

Self

8/10

Excellent

08 Jun 2026

David

We have stayed here a few times before, so not the first visit. Prior to attended i called 8 times on the day before and day of travel and never had reception answer a call as i had a question to ask, some calls were well over 15 minutes . On getting in our room there is a QR code to add contact for sending SMS messages to reception as we wanted a fan but we also were running tight on time and had a table at a restaurant booked else where i thought when i got back the request would have been dealt with. On arriving back around 10:30 pm to our room we saw no fan so we had to go back down stairs to obtain one, not ideal. Then noticed no sockets at the bedside tables to had to go down again and request an extension lead. ON our second night at 9.30 the bar in the hotel was all locked up so could not get a drink.

Partner

6/10

Pleasant

04 Jun 2026

David

This is a lovely looking hotel in need a major refurbishment. It’s clean but tired. It is however in an excellent location

Friends_and_family Friends

6/10

Pleasant

29 May 2026

Andy

The room was very tired, and also needed a good dusting

6/10

Pleasant

27 May 2026

Kathi

Air conditioning, toilet and sink had some sort of maintenance issue. However, the front desk clerk moved us to another room where things were much better.

Partner

8/10

Excellent

24 May 2026

Diana

Ok

4/10

Poor

18 May 2026

Anthony

The room needed a bit of TLC the socket in the wall was loose as so was the back of the door handle. The bathroom needs re grouting and reselling as there was parts missing or stained. The bed was comfortable but was woken up at 6am due to the pigeons on the roof.

Self

4/10

Poor

10 May 2026

Sarah

The room was extremely shabby e.g. threadbare carpet, light bulbs not working.

Partner

8/10

Excellent

07 May 2026

Duncan

Excellent location, right on the main shopping road, near to most of the City attractions. 15 ish minute walk to the racecourse. Grand entrance and reception. Room was a little tired, but it was clean and suited me for one night. Excellent breakfast.

Self

8/10

Excellent

04 May 2026

Clive

Located convenientlly for Chester city centre, close to the Eastgate wall.
Not too far from either the railway station or bus terminal if travelling by public transport.
Stayed over bank holiday weekend for a wedding at the Town Hall with the reception away from the city.
If have large or heavy luggage, there are some steps into the hotel. I offered to assist one guest who was leaving whilst I was waiting to check in.
Property could do with some care & attention with flacking paint. The shelf above the room toilet had marks/peeled paint. Didn’t look like the room windows had been cleaned for a while, & anyway are closed shut.
Did not use the catering facilities.

Self

8/10

Excellent

04 May 2026

Sharon

Check in was good And quick. Room was ok but could do with a good clean

Partner

10/10

Exceptional

01 May 2026

Bryan

Lovely hotel. I always stay there when I visit Chester.

Partner

6/10

Pleasant

21 Apr 2026

Brenda

The bedroom was clean but could not see outside as the window as it had frosted class. Bedroom was cold.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Paul

Lovely hotel in the centre of chester, cooked breakfast was good and rooms were spotless

Partner

8/10

Excellent

15 Apr 2026

Ian

A nice long wknd break in Chester. Staff were friendly. Loved the water dispenser in corridor. Hotel’s location was perfect. The rooms are a nice size with a large bed. Felt comfortable during our stay. Occasional noise from other guests returning to their rooms in early hours of morning; but that happens. Seal on the shower door had come away and so water poured onto bathroom floor during shower & the shower controller was coming away from the wall, which lent to the feeling the rooms were a little tired in places. This didn’t impact our stay and would happily book again.

Partner

8/10

Excellent

15 Apr 2026

David

A very nice room which could probably do with an update. Very comfortable bed. Quite noisy in the evenings with comings and goings from the pub next door, but not too bad. Staff were very pleasant and helpful.

Partner

4/10

Poor

14 Apr 2026

James

Last minute trip so I can't complain about the price however, this is a very below average hotel. Needs some good TLC. Bathroom was usable but very run down and unserviced. Room was very hot overnight with windows that open around 20cm (however fans provided but no plugs next to the bed). We had dead wildlife hanging on the bird net outside our window on the 2nd floor. Overall it was a bed for the night but we won't be returning here anytime soon. Avoid for the time being and spring for The Grosvenor.

Partner

8/10

Excellent

08 Apr 2026

Lianne

Central location, perfect for a visiting the City to see at show at the Storyhouse.

Self

8/10

Excellent

07 Apr 2026

Kate

Fantastic location, rooms are a little dated but clean.
Bathroom was a little snug could do with re configuring as sink was too big for the room had to squeeze past to get to the toilet

Partner

4/10

Poor

04 Apr 2026

Chris

Hotel was way to hot that hot we couldn’t sleep even with windows open and aircon on

10/10

Exceptional

30 Mar 2026

Rondell

Very pleased with our stay’
Room wonderful
Staff most obliging

Only problem was the bar was not open which was disappointing.

8/10

Excellent

28 Mar 2026

william

Ok

10/10

Exceptional

23 Mar 2026

Richard

Gave a good impression on arrival, receptionist friendly and efficient. Room was good size, facilities good, comfortable bed for a good sleep. Bedroom needs some updating to give power/USB near bed.

Self

2/10

Poor

21 Mar 2026

Jonathan

Do not stay here. Everything that could be bad was. The heating was on maximum in the room which we couldn't control, maybe 30c in there when we arrived? The air con did not work and the window would not open. The wallpaper was coming off the walls and ceiling and the bathroom paint was peeling all over the ceiling. There was also rust and mould everywhere in the bathroom. I did ask for assistance at reception but they just said the air con was broken. I asked for a fan but it didn't arrive before we decided we could not spend the night there and sought alternative accommodation for the night. This hotel needs urgent refurbishment before it should be open to the public.

Partner

10/10

Exceptional

12 Mar 2026

kevin

Friendly staff very pleasant and went the extra mile with our room. We had a suite which was very nice and very convenient for all the town has to offer

10/10

Exceptional

10 Mar 2026

Margaret

Very central for historical sites and shops.
Price was a bargain

6/10

Pleasant

23 Feb 2026

Lee

Room was ok. Bed was two beds together so you kept falling down the gap in the middle. Needed a thick mattress topper that covers both beds so you couldn’t go down the gap. The hotel was a little tired inside with doors needing painting as it made the experience feel cheap. Staff were polite and helpful. Room was big but tv only had shopping channels so couldn’t watch anything. The room was also on the high street so all night we heard shouting and commotion so didn’t get much sleep. Some better glazing would help

Partner

6/10

Pleasant

22 Feb 2026

Michelle

Twin room needs a makeover. One small bedroom window very high up so you couldn’t see out and not much light getting through. Gave the sense of a prison. Very tired decor and furniture. The cheapest toilet paper on the market. One small residents bar which was under stocked. Didn’t try breakfast so can’t comment on the food. Won’t be staying again. Not worth the money.

Friends_and_family Friends

6/10

Pleasant

22 Feb 2026

Tracey

Nice hotel. Room was too hot, very dated and floors too creaky. Could do with some modernisation.

6/10

Pleasant

21 Feb 2026

Vrbo

The room was ok but very tired. One piece of wallpaper was literally hanging off the wall.

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Karen

Our room was ready early
Lovely clean and spacious room
Staff were friendly and helpful
Breakfast was good but no fruit
Very central location
Would recommend to others and would return when visiting Chester again

Partner

8/10

Excellent

14 Feb 2026

Kayleigh

Room was lovely and clean and very spacious! Good facilities and very good location for our dinner reservations. Polite staff on reception and lovely reception area. Only giving 4 stars because of the noise as we were on the Main Street, lots of noise throughout the night, but I know that’s beyond the hotels problem.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Charlie

The room was clean,Staff were great we had a great stay, we will be going back soon thanks.

Leisure Family

6/10

Pleasant

12 Feb 2026

Pauline

ok not bad service they need stair lift they cant have one its listed building

8/10

Excellent

01 Feb 2026

laura nejude

The Room was spotless and the staff were all absolutely wonderful to deal with. My main issue was that outside my window had pigeons cooing all night and I unfortunately am a very light sleeper. Other wise great stay and I am happy to stay again but in a different part of the hotel.

Leisure Family

6/10

Pleasant

27 Jan 2026

Gail

The reception staff were not overly helpful. Seemed a bit of a bother to check us in. I had to ask where the lift and breakfast would be .
Room and breakfast good .

Partner

6/10

Pleasant

26 Jan 2026

Reece

The hotel location was fabulous however we faced disappointment with certain aspects of the stay:
- the hotel bed had two hairs in the sheets / pillows on arrival which is quite disgusting
- there were no towels in the room so we had to get some from the maid before showering causing an inconvenience
- the room was incredibly hot and when we tried to use the air conditioning unit there was no remote in the room to actually turn it on so we had restless sleep every night

I’d expect these issues not to arise considering the price paid for the 2 night stay. What can hotels.com do to compensate this?

6/10

Pleasant

25 Jan 2026

ken

Room was a bit tired. The shower was hanging off the wall & the towel radiator was disconnected so didn't work. Otherwise good nights stay.

6/10

Pleasant

24 Jan 2026

Neville

Staff courteous and very friendly. Location excellent.
Hotel needs refurbishing, toilet difficult to flush properly, stains on seat upholstery, stained paintwork on wood doors and skirting boards. Did not meet my expectations so it is unlikely that I would stay there again.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Michael

N/A

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Laura

The room was very comfortable and beautiful. The staff were very friendly and helped me when I forgot my items back in the room when I had already checked out.

Friends_and_family Friends

6/10

Pleasant

12 Jan 2026

Keeley

Very dated room in need of a refurb & a proper clean
Bed clean & comfortable but windows, frames & skirting boards very dirty
The room we had was also extremely noisy, you could here everything outside

Partner

6/10

Pleasant

29 Dec 2025

Diane

We have been staying at this hotel on and off for over 10 years .we can see a massive deterioration. For example. No dressing gown.no slippers ..we always had them ...bathrooms : probably need upgrade. Due to windows age ..i can see reason for the windows being bolted shut but there isnt any air in the room .
Staff are very friendly. Breakfast...all fried ... variety not as it was .very poor
We will probably book another hotel next year.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Ian

Staff were nice, very helpful.

Partner

4/10

Poor

18 Dec 2025

Nicholas

Had better stays, although pleased I had the option to upgrade to a suite.

However, hotel looked very tired, old fashioned, no air con unit in suite.

Self

8/10

Excellent

13 Dec 2025

peter

Everything was good

Leisure

8/10

Excellent

12 Dec 2025

Jean

clean rooms needs updating

10/10

Exceptional

10 Dec 2025

Heather

Clean room, lovely staff

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

June

Beautiful hotel...lovely cosy room

Friends_and_family Family

6/10

Pleasant

09 Dec 2025

colin

Rooms good price. Great location.
Poor breakfast

Business

10/10

Exceptional

06 Dec 2025

sandra

Very quiet no complaints

6/10

Pleasant

30 Nov 2025

Joanne

Disappointing room, very tired looking, lots of mould around bath/screen in bathroom. Not what i expected for a 4*

Leisure Family_with_children

2/10

Poor

30 Nov 2025

Amanda

Checking in was on and staff were friendly! Going to our room it got hotter and hotter! On first look to just drop our things the room was ok but extremely hot!
We stayed two night and each night was unbearably hot! At one point I woke at midnight and thought I was going to pass out as it felt about 50 degrees in the room!
On our first morning we had a shower, which was needed after the amount of sweating from the heat! However getting out of the shower over bath the bathroom floor was like a lake! There were two holes in the bottom of the bath so a lot of the water just went onto the floor!
The drain was also FULL of hair so the water in both the bath and sink too forever to drain….i was not picking out someone else’s head of hair!
We did tell reception of our issues after the first night and we were told “we will try and get a maintenance person to take a look”. Well nothing done so we didn’t chance a shower the second morning depite smelling from sweating all night again!
We checked out and we’re not asked at all how our stay was and we put our luggage in the store room to collect later!
We went back later in the day to collect our luggage to find a Que of people who had waited for a member of staff for over 30 minutes,they had tried to call the numbers and the bell but no answer! I just wanted our luggage so I tried the storage door and it was open,I grabbed our stuff! Not very secure!
A cleaner then walked through reception, who didn’t know where all the staff were!

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Anne

Lovely spacious room, impressive water pressure and hot water - filled a bath tub in about 2 minutes! Excellent location and helpful, friendly staff. Can't comment in any of the other aspects as I didn't drink or dine at the hotel.

Friends_and_family Friends

4/10

Poor

23 Nov 2025

Christopher

The staff were welcoming and attentive we arrived late on the room was boiling hot and theradiator stuck on. There were marks in the sink clearly not cleaned the kettle was hidden away in the wardrobe, we decided to have a drink at the bar waited ages for someone to turn up to serve theprices were extortionate £22.95 for large red and diet coke
Then to top it all offvwent to breakfast had a full english turned up missing black pudding had the toughest piece of bacon ive ever seen and a toughmpiece of what ive never seen befire

Leisure Family

4/10

Poor

17 Nov 2025

phil

Hotel isnt particularly well kept, seems a little run down and dated, threadbare carpet on the stairs, windows screwed shut but you can still hear the noise from the street outside, food on the floor in the corridor from a wedding the night before.
We got woken up by a gang of scaffold work

Partner

8/10

Excellent

15 Nov 2025

Andrew

Great location

Leisure Family

8/10

Excellent

14 Nov 2025

Justin

Bathroom was in a wedge shape... i literally had to turn sideways to get to the toilet and im not that chubby.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Dmitri

Fantastic room and service

Self

10/10

Exceptional

11 Nov 2025

Paul

No the carpet had quite a few stains on it.
Staff were excellent
Bar had no gluten free beer and was closed early 10 : 30 pm.

2/10

Poor

09 Nov 2025

Nap wan

They scam .
When I checked it , they need me to fill up online form. The app requires me to pay 30 pounds deposit and claim refundable. The app is not processing if I am not paid anyway.i trusted that i have not captured any screenshot for prove. Of course the kept my deposit and replied me it was non refundable.

They are scammer.
When I first I saw the fitted sheet upper dirty. I messaged them no response

8/10

Excellent

05 Nov 2025

Maria

We stayed in a comfortable room which was serviced every day. Enjoyed the in room tea and coffee . Overall a nice stay.
😃

8/10

Excellent

01 Nov 2025

Jean

Rooms were adequate. A bit short of cooffee, tea and milk. Showere very good but room needs some attention

4/10

Poor

29 Oct 2025

Freddie

Checked in to a dirty room. Not cleaned since previous visitor...unmade bed surrounded by tissues

Business

6/10

Pleasant

28 Oct 2025

Denise

Room dated, cracked tiles in bathroom, mould in bedroom and bathroom, kettle full of limescale, think dust on light fittings. Staff good and good location

Friends_and_family Family

2/10

Poor

28 Oct 2025

Adam

Room Cleanliness: The room was in an unacceptable condition. There was a large, unsightly stain on the carpet beside the bed, the mattress had a prominent red stain, the bathroom ceiling was blackened—presumably due to condensation or mould—and the shower only produced cold water.
Noise Levels: Excessive noise from downstairs persisted throughout the night, making it extremely difficult to rest.
Staff Service: There was no staff presence at the front desk when assistance was needed. Additionally, the dedicated phone line for the Duty Manager went straight to voicemail, leaving no way to escalate concerns.
Breakfast Experience: The breakfast service was chaotic. The chef was unable to fulfil orders, the food that was eventually served was undercooked, and the waiting staff were left to manage a high volume of complaints from other dissatisfied guests.

Partner

4/10

Poor

27 Oct 2025

Jo

Breakfast awful, rooms shabby and dated, mould around bath, ill fitting (and dangerous) lavatory seat, limited hot water

Partner

10/10

Exceptional

26 Oct 2025

David

Sian’s 70

Room was very clean and well equipped Staff were helpful and friendly

Self

10/10

Exceptional

23 Oct 2025

Glenn

Very clean room

Business

10/10

Exceptional

15 Oct 2025

Heather

Spotless room, nice staff

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Thomas

Nice hotel but tired in areas. The bathroom was on a bad state of repair

Partner

8/10

Excellent

12 Oct 2025

James

Room needs some maintenance - threadbear carpet, stained chair, broken bathroom blind, grout missing from floor tiles.

Staff friendly

Partner

4/10

Poor

04 Oct 2025

Gary

Small dark tired room tiny bed , tatty carpet and constant flushing running water noise from adjacent rooms

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Adrian

Right in the centre of town.
Very friendly, helpful staff.
We were very early for our check in, facilities provided to get changed and the stored out bags.
Breakfast was very good.
Room was a good size and clean.

Leisure Partner

2/10

Poor

29 Sep 2025

Steve

Damp on the ceiling. Pigeon feathers and poo all over the outside. Dead pigeon the main view from the window.

Partner

10/10

Exceptional

28 Sep 2025

Duane

We loved the hotel so much. The staff were great. And the bar is lovely. The rooms are very nice. And Reasonably cheap.

Leisure Friends

8/10

Excellent

25 Sep 2025

Helen

Friendly staff lovely building

Leisure

8/10

Excellent

21 Sep 2025

Beverley

Our shower fittings ( room 109) were very loose, and the tiles round the bath were cracked, so the floor was soaking wet when used. No staff at reception or we would have reported this.

8/10

Excellent

20 Sep 2025

James

Needs some tlc

A bit worn, needs some maintenance and upgrading

Partner