Name: Rowton Hall
Address: Whitchurch Road, Chester, CH3 6AD, GB

10/10

Exceptional

23 Jul 2026

Glenn

Lovely hotel, clean - good food, nice helpful staff

10/10

Exceptional

12 Jul 2026

Jennifer

Pool is amazing.

Family_with_children

6/10

Pleasant

11 Jul 2026

Thomas

Reception staff inattentive seemed most interested in selling upgrades and extras
We had an upgraded garden view further upgraded to corner garden view which looked nothing like the photo- quite small with very cramped bathroom also dated
Evening food menu was very limited notably lacking local food. Just ok if you want Indian food.
However the breakfast was very good.
The hotel should make more of the amazing extensive gardens

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Andrew

Our apartment room was one of the best rooms we have stayed. Easily 1500 square feet, and a terrific bathroom with large bath and shower.
The staff in the bar area were all very young and inexperienced. They had to ask what makes up an Aperol Spritz and it looked like the bar tender had never opened a bottle of wine before: once he had eventually located thr requested bottle. But as they were very friendly, it really wasn't an issue for us. If you are looking for a larger room near Chester, you need to consider this hotel.

Partner

10/10

Exceptional

01 Jul 2026

paul

Really nice hotel on the outskirts of Chester. Lovely room with high quality linen ware. Breakfast was excellent and was served promptly which is ideal when having to run off to work in the morning. Will definitely stay here when I’m back in the area

Self

10/10

Exceptional

01 Jul 2026

Steve

Great hotel, helpful check in staff and lovely food

Self

4/10

Poor

09 Jun 2026

Matt

The staff were friendly but very green, during an evening meal and breakfast we had to ask several times for things like water, coffee and toast and some of these things didn't arrive at all. They are pleasant but need more training on staying on top of orders and clearing the tables.

Breakfast is strange with you being charged £17 to have access to the continental and light breakfast menu, and then you having to pay an extra £5 for more premium items like a full English. Why not just say it will be £22 to begin with.

There was an event on at the hotel which lasted until midnight. We were told we couldn't move to another room and nothing but an apology was provided. Things like this need to be communicated at the point of booking or at least the point of check-in. The hotel should have forseen this and moved non event guests to the rooms furthest away from the ballroom.

The spa was nice but overcrowded. More loungers and chairs are needed for when the spa hits it's peak use hours.

Partner

4/10

Poor

05 Jun 2026

maria

Cold food at dinner and when the replacement came the fish was actually raw in the middle. Even though I ate none of it and the polite server told me that it would be deducted from my bill, it wasn't and the receptionist had to go and ask permission to take it off the bill on checkout. It was embarrassing. We ate out of the hotel the following night.
Also the rules have changed so pool entry is prohibited once you have checked out of your room.
All staff used to be wonderful and some remain in this vain but some really cannot be bothered and one was rude.
The place remains very clean and is a credit to housekeeping team.
A disappointing stay after previous good experiences.

Partner

10/10

Exceptional

03 Jun 2026

Alison

This is a cosy little hotel. Staff are friendly and there is a personal touch.
Swimming pool is lovely and well maintained
The stand out for me though are the gardens. They are amazing

Partner

8/10

Excellent

31 May 2026

Georgina

Room was clean and comfortable. The staff were amazing, so friendly, kind and and helpful. Breakfast was okay. Expensive for what you get and wasn’t the best I’ve had. Bar staff great. Sat outside as weather was gorgeous so can’t comment on the inside.

Friends_and_family Family

8/10

Excellent

30 May 2026

Sue

Lovely hotel, staff very friendly and helpful, great spa area
I'd say my only negative is the Sunday roast, felt like it was just plated up, potatoes very dry, and food wasn't hot enough
But overall would recommend and would stay again

Partner

6/10

Pleasant

16 May 2026

Denis

Hotel was disappointing

Friends_and_family Friends

8/10

Excellent

10 May 2026

Ralph

Could do with a bit of love spent on the gardens, they have a gem..but it’s not looked after!

Partner

6/10

Pleasant

08 May 2026

Denis

Not very good property tired and in need of a referb so disappointed I left Chester day early

Friends_and_family Friends

6/10

Pleasant

02 May 2026

JW

Cold welcome. Disgusting bathroom - I ran a bath and it was yellow and scummy. I had to find a cleaner to help me out, because the phone in the room didn’t work (however, the cleaner was lovely). Filthy windows. Tatty bed covering. All in all, it feels like a faded glory kind of situation. In the end I drove home rather than sleep there. The place just has a weird vibe.

Self

6/10

Pleasant

29 Apr 2026

Gareth

Staff were friendly but found breakfast service poor. Had to ask for everything not attended to

Business

8/10

Excellent

26 Apr 2026

Jane

Breakfast was excellent.
The room was spacious and nicely decorated, but needs some updating. Thete was plenty of space for more drawers for clothes, a table/ rack for a suitcase , and a small table between the chairs would have been useful.
The pool and spa area was excellent.
The gardens are lovely.
The restaurant was heavily influenced by spice - too much for older taste buds, but the chef was accommodating!

Family

10/10

Exceptional

26 Apr 2026

Maria

All good

Friends

10/10

Exceptional

24 Mar 2026

Tomos

All good

8/10

Excellent

02 Mar 2026

Gary

The hotel was clean, staff pleasant. The pool was nice. Breakfast is £16.00 for continental a further £5.00 extra for a cooked Breakfast.

Self

10/10

Exceptional

08 Feb 2026

Kerry

Beautiful setting, great food and c v comfy room

Partner

6/10

Pleasant

27 Jan 2026

Nigel

.

Business

10/10

Exceptional

17 Jan 2026

pamela

Lovely clean room. Comfortable bed.

Self

8/10

Excellent

29 Dec 2025

Shaun

Nice spa. Friendly check in.
Lovely dinner and menu choice. Good value

Self

10/10

Exceptional

20 Dec 2025

Brendan

Excellent staff.
Very attentive and professional.
Hotel is a great location, quiet and away from a main road.
Lots of character.
Spa, Gym, and Pool all a great surprise.

Partner

8/10

Excellent

18 Dec 2025

lynsey

The staff are all lovely and a real credit to the hotel, the master suite we stayed in was clean ,comfortable and warm

Leisure Partner

8/10

Excellent

16 Dec 2025

Pete

Nice hotel. Spa area also good.

10/10

Exceptional

03 Dec 2025

Kathie

Very good on the whole.

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Mark

.

10/10

Exceptional

29 Nov 2025

susan

Nice room , friendly staff and tasty breakfast.

Leisure

10/10

Exceptional

20 Nov 2025

Amy

Had a fantastic stay. Staff were incredibly attentive and helpful. Facilities were wonderful. Only issue was that my room was very cold by the time I returned in the evening. I noticed an electric radiator but didn't think I would need to turn it on - a little heads up at reception to turn it on low for a few hours would have been great.

Business_and_leisure Self

8/10

Excellent

17 Nov 2025

Wendy

Breakfast was good and enough choice ..service was good. The room I had did have a drawer that was stuck, window needed the edges cleaning as when I wiped the condensation off the glass the “ putty” was dirty. But it was a lovely size and I loved the configuration of it. The guy on the bar in the evening was great. He made us welcome and laugh. Couldn’t do enough for me.

Leisure Friends

8/10

Excellent

17 Nov 2025

Robert

Nice hotel with good staff.
Mould around the windows and in the bathroom.
Bar and food expensive.

Business

4/10

Poor

14 Nov 2025

Alane Vicki

Tired, dated, cold. First suite radiator not working, changed room, not much better. Single glazed metal framed windows, heating turned off, had to get into bed to keep warm. Only given a broken fan heater to keep warm & advised to keep it on overnight if cold - serious health & safety issue!
Light switches not working, bathroom fan not working.
Bedside lamp broken, replacement had shade balanced on base, not connected. Bathroom very grubby, shower attachment missing from bath. Unable to stream content to t.v. Breakfast selection very poor, staff untrained, portions very frugal.
Beautiful gardens.
Spa o.k.

Leisure Partner

8/10

Excellent

13 Nov 2025

Robert

Nice staff and good gym.
Mould in the room around the windows and shower due to condensation - needs addressed.

Business

8/10

Excellent

02 Nov 2025

Nick

The staff are very welcoming and helpful. The spa facilities are nice and clean although pool is a little cold. We stayed in one of the apartments which are nicely furnished but the bed consisted of two singles which was noticeable and not the most comfortable if you find yourself in the middle of the bed

Leisure Partner

6/10

Pleasant

01 Nov 2025

Tj

Room was ok. Really disappointed about the shower. Barely got any heat or power out of it. Bathroom door didnt open fully and main top light never worked. There was also a wedding in so a live band were pmaying and coukd be heard 2 floors below (but did finish around 11 30pm)

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Susan

Lovely hotel, great location to drive to Chester. Helpful staff

Leisure Partner

10/10

Exceptional

23 Oct 2025

Nicholas

Friendly and welcoming staff, clean and comfortable room, lovely food, especially soft-boiled eggs for breakfast!

Business

8/10

Excellent

20 Oct 2025

Mark

Lovely place

Business

10/10

Exceptional

20 Oct 2025

Sharon

Had a lovely 3 night stay Oct 2025, beautiful hotel. Food including breakfast was lovely, staff really nice, friendly and helpful.

10/10

Exceptional

16 Oct 2025

Tadeusz

No complaints from me, i love the place

Self

8/10

Excellent

10 Oct 2025

Mark

Great value for money

8/10

Excellent

05 Oct 2025

Kim

A nice hotel, quiet and friendly staff. Spa facilities very good.

Partner

10/10

Exceptional

05 Oct 2025

Jason

Rooms seperate from pub so no noise issues

Business Self

8/10

Excellent

24 Sep 2025

Lucy

Very nice stay

Lovely stay at this hotel for 3 nights off-peak. Very peaceful and close to many places to visit. Recommend

Partner

10/10

Exceptional

02 Sep 2025

Phillip

Nice hotel

Great place to stay

Partner

8/10

Excellent

24 Aug 2025

Neil

We love the soa facilities

Leisure Partner

10/10

Exceptional

22 Aug 2025

Jake

Lovely place and staff, breakfast was great too

Business Self

10/10

Exceptional

21 Aug 2025

Paul

Excellent hotel, excellent staff and outstanding facilities.

Leisure

4/10

Poor

19 Aug 2025

Hayley

We Stayed at the weekend, on check in we wasn’t given the garden view room that we paid for.
They had a private party at the hotel, not a problem we don’t mind music.
But when other guests arrive back to their room at 1am shouting down the corridors and you can hear every word they say because the walls are paper thin! Then yes I have a problem. We hardly slept and had a long journey home the next day.
At Breakfast I ordered a bacon cob when it arrived I had a sausage cob and the waitress made a scene instead of just excepting she made a mistake, so I just excepted the sausage even though it wasnt what I ordered.
Overall I wouldn’t stay here again.

10/10

Exceptional

15 Aug 2025

Ian

Excellent hotel

Excellent hotel with good leisure facilities and restaraunt

Self

10/10

Exceptional

10 Aug 2025

Michael

Excellent overnight birthday stay

Had a wonderful night over using the facilities spa swimming steam room jacuzzi and relaxing. Only negative was we had room service breakfast which came with no toast butter or jam for croissants apart from that exceptional and will return

Partner

6/10

Pleasant

09 Aug 2025

LUIGI

Rowton Hall

Beautiful location and excellent service with high quality dinner and service. The only negative aspect is the hotel was advertised as breakfast included with hotels.com and upon check in we were advised at the front desk it was room only. So rather disappointed.

Partner

8/10

Excellent

08 Aug 2025

Verified traveler

Very spacious rooms, quiet, clean and very comfortable bed.
Decor is a bit tired, but spa was lovely and room rates very reasonable for the size and comfort of the room.

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Sean

Easy stay

Everything was fine, breakfast really good. Pool area very good.

Business

10/10

Exceptional

04 Aug 2025

Stephen

Excellent stay. Property had everything we needed and lovely areas inside and out. We will return.

8/10

Excellent

27 Jul 2025

Sarah

I stayed for one night at Rowton Hall and had a lovely stay. The hotel itself is beautifully presented and the gardens were the icing on the cake! The room was comfortable and spacious with all the necessary amenities. The pool area is clean and has a lovely modern, spa feel. A great stay and will return!

Leisure Friends

6/10

Pleasant

16 Jul 2025

Trevor

Only recommend one night stay. Poor.

Our experience was far from satisfactory at Rowton Hall and Spa. The service was very poor, on our first morning for breakfast we were pointed to a table and told ,\"Sit there\".
The reception staff seemed to be the only team who really cared and tried to please the customers.
The wall papers were poorly hung and peeling off. The whole building was just in need of some TLC.
How it has obtained 4 stars is beyond me.
The food in the restaurant was miniscule.
It would do at a push for one night stays. Unfortunately we were there for ten and were glad when we left.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Sheila

Gorgeous

Stylishly elegant property . Excellent dining . Extremely comfortable.

Business

10/10

Exceptional

27 Jun 2025

Verified traveler

Will be back

One night stay following a day at Chester Zoo. Relaxing to have a swim/sauna after walking round for several hours. Good bar food -enjoyed my steak ciabatta which arrived speedily despite a school prom being held in another room at the time, staff remained pleasant and efficient throughout. Breakfast was excellent, nice continental and light breakfast choices and provided in a light airy room. The gardens are always beautiful to stroll round (this was not my first stay) ,particuarly breathtaking at this time of year when in full bloom..

Self

8/10

Excellent

26 Jun 2025

Verified traveler

Would stay again for sure

Amazing staff, great facilities, reasonable cost only let down with a few of the areas showing a little age that would be easily rectified ie blown bath panel trim, grout needed touching in. Good location too

Business

2/10

Poor

19 Jun 2025

Steven

• I checked in and the room wasn’t ready.
• There was a birthday that took up most of the hotel, they were loud in the garden outside my room. I called reception at 22:30 to ask if they could manage it at all. They said it was finishing soon. It finished finally two hours later at around 0:30.
• checking out they tried to charge me for the room for a second time. They also added two breakfasts to my bill that I hadn’t had and disputed this with me when I tried to get them taken off the bill.

Self

10/10

Exceptional

17 Jun 2025

Steve

Lovely stay , staff friendly and very helpful

Business

4/10

Poor

08 Jun 2025

S

Very poor think twice about booking!!!!

Booked for a romantic stay to celebrate our wedding anniversary.

This should be a 4* hotel at best i would stay at best 2*.

This is due to the very poor condition of the room (room 109).

I paid £200 for a Master Suite for 1 night stay.

While the room looked nice at a 1st glance there were some major issues,
Damp on the walls,
Mould in the bathroom around the shower,
Damaged shower screen and shower,
Mould above the window in the bedroom,
Broken window openings,
Cracked window,
Stained carpets,
Several mirror units which have been damaged and either taped over or chipped,
Bed this has been repaired in 2 different areas (opposite corners) and have not been repaired correctly meaning the bed had a diagonal twist in it

YOU DONT EXPECT THIS FROM A 4* HOTEL.

Before I arrived i was asked if I wanted to upgrade my room and name my price for the upgrade.

The following morning at checkout I went to settle my account and also asked when is the room due to be refurbished and the receptionist was aware of most of the problems

What concerns me is they knew about the problems and still put me in there.

The breakfast is extremely over priced and you have to ask for things such as butter for the toast, where are the pastries, additional apple juice as it was empty.

I waited in bar area for an hour wanting a coffee while my mife was having a massage (something she did enjoy) and when she returned i had to go to the reception to ask is anyone serving drinks, another 30mins

Partner

8/10

Excellent

05 Jun 2025

sim

Great spa

Leisure Partner

6/10

Pleasant

05 Jun 2025

Gaz

Spa and bar were beautiful, However the bedroom was awful, carpet stained, paint flaking away in bathroom, smell of drains, curtain broke

Partner

4/10

Poor

03 Jun 2025

Garry

Hotel was very old and tired needs a re decoration .The room was a superior room which had cobwebs on the inside of the windows and a leaking drainpipe outside .Because it was raining it was like a runnng tap all night bouncing off the window ledge .Then the food I ordered was cod @ £23 when it come it literally was a piece of cod in a bowl nothing else .Breakfast was paid for as part of
the stay but if you want a full English it is an extra £5 never have I seen this before overall poor experience and
will not stay again .

Business

8/10

Excellent

07 May 2025

sarah

Characterful hotel with lovely spa & gym facilities. The hotel is a bit dated and in need of some referbishments. Our original assigned room was not made up when we got up to it and had to go back to reception. This seemed like a complete shock to the person on reception but the dirty linens were still on the floor, the un-made duvet and pillows were thrown on the bed and there was rubbish and used items from the tea set about the room. After the receptionist made a few quick phone calls we were assigned a new room. The new room was large with a huge bathroom including a shower and separate bathtub. There were signs of wear about the room, marks on the walls, etc.... but we had a lovely stay and it was comfortable.

Business_and_leisure Partner

10/10

Exceptional

03 May 2025

Ken

Very comfortable rooms and quiet, ideal for our short visit to relatives in adjoining Waverton.

Leisure Partner

10/10

Exceptional

02 May 2025

Dave

Excellent

Lovely hotel and service very friendly. Wouldnt hesitate to stay again

Partner

10/10

Exceptional

02 May 2025

Lai wah

Plenty of parking. Good experience would recommend to friends and family. Not to over priced.

Leisure Friends

10/10

Exceptional

22 Apr 2025

Tadeusz

Solo Trip

Went for 2 nights, room was very good, very comfortable bed, nice view from my room. Spa,was lovely, just what i expected and all in all a very pleasent stay

Self

6/10

Pleasant

27 Mar 2025

Suzanne

It’s in a gorgeous hamlet out of town. The park and ride is handy but if you want to use public transport it’s not so handy. Receptionist says it was a 10 minute walk to the park and ride where you can hop on a cheap bus into Chester, but it’s a much longer trek than that, even for fast walkers like us.
Bed is hard and uncomfortable.
It’s an old place so the plumbing is noisy.
Room overlooks a derelict space, which is a shame.

Leisure Partner

4/10

Poor

05 Mar 2025

Joanne

Honest Review

We stayed for a romantic break away, sadly the hotel is undergoing renovation work, and the room we were given was very outdated and if we'd known ahead we wouldn't have booked.
We found the building quite cold, we did however go in Feb so to be expected.
The pool was ok, again quite cold,
We reported all of this to the hotel, and in fairness they didn't give us a discount,
The hotel will be great when all its rooms look like the pictures.

Partner

6/10

Pleasant

17 Feb 2025

Faye

It was nice don't get me wrong but it did appear to be a bit run down aesthetically. Stains on carpets and walls and I think the place just needs a bit of TLC to be honest. I don't think it would win 4 in a bed if you get me haha the room I did notice quite a few bits that could of been cleaned a bit better and the tv didn't connect to the internet properly so we couldn't watch things without hotspotting my phone to it which was a tad annoying. but overall we enjoyed it and the bed was super comfy!

Leisure Partner

2/10

Poor

15 Feb 2025

Verified traveler

DO NOT STAY HERE

I’m not happy at all with my stay staff we’re very arrogant not approachable at all. I booked a dog friendly room and made sure staff knew this before arrival when I got to my room there were no dog bowls for water or food for my dog. I had to go to reception to ask for a menu as there was none in the room staff sort of brushed me off handed me a menu and ended the conversation. There was no prices on the menu and only set food on there no other options at all! Room was very dirty carpet stains chipped paint everywhere. When arriving I was told my room was not ready yet I then waited a further 20 minutes and went back to reception and room still was not ready! There was lots of rubbish under the bed HEATING TURNED OFF AND GIVEN A BLOW HEATER! I was not happy at all with my stay and am hoping to get a refund as I paid nearly £200 for ONE NIGHT to be looked at asif I was some sort of 3rd class!

8/10

Excellent

15 Feb 2025

Leah

Fantastic hotel would happily come back for a relaxing day/night again

6/10

Pleasant

14 Feb 2025

Gary

Nice room a bit tired looking
Valentines food was good, young staff attentive,
A bit of music, soft lighting would have set the mood better.

Partner

8/10

Excellent

11 Feb 2025

Verified traveler

OK for a few nights.

The 2 nights at the hotel were pleasant, hotel was down a lane and a bit awkward to get to but nice and quiet. Staff were great but let down by the shortcomings of the computer system in the restaurant and bar.
The room we had was ok, bathroom was very small and tired. The Bedroom was ok, could do with cleaning the window frames more regularly though. Otherwise bed was comfortable enough.
Didnt use the Spa or pool.

Partner

6/10

Pleasant

10 Feb 2025

Verified traveler

Disappointing

Easy check in, but room was scruffy with sfa that has seen better days (suggest putting some pillows on it) and heating was ineffective, i had to run the hot tap for several minutes before it got warm. Had a cold night!

Business

10/10

Exceptional

06 Jan 2025

Verified traveler

Beautiful hotel in lovely surroundings

We stayed in the suite which was just perfect. Spacious with excellent furnishings. Idea for a longer stay for visiting Chester. Breakfast was cooked fresh to order along with cereals, pastries and fruit. Definitely recommend

Friends_and_family Family

4/10

Poor

20 Dec 2024

Gurdeep

Disappointed

Extremely disappointed stay. Me and my wife booked to stay to celebrate her birthday and was planning on having dinner but then to be told at check in that the restaurant was fully booked with events. This should have been communicated better before we booked and information on the website or via hotels.com. Check in staff didn’t care and were rude! Told us to have bar food room service! Ended up with an uber eats! Not happy and will not be staying there again! Service at breakfast was slow and food cold given the cook food fresh and charge an over £20!

Partner

6/10

Pleasant

16 Dec 2024

Mandy

The staff were lovely and very friendly, but our room was tired and in need of complete refurb. The paint in bathroom was cracked and peeling. The fold back shower screen at the base was filthy. The curtains in the bedroom looked like they’d been washed and not pressed! Half a dozen hooks were not in the rings and had to stand on a chair and put them in so we could close them! There were no robes/slippers in the room, which meant if you wanted to use spa, you had to go fully dressed! I’ve never been to a hotel spa and have to pay a charge to ‘hire’!!

Leisure Friends

10/10

Exceptional

10 Dec 2024

Jason

Weekend break

We loved our stay at Rowton hall, our room was a master suite with a separate lounge which was great to relax before bed. Breakfast was good plenty to choose from, we had 1 dinner which was very good again plenty of choice.
The locations is secluded but only 10 mins from chester centre very handy for shopping or site seeing. We would stay again.

Partner

8/10

Excellent

03 Dec 2024

Elaine

Radiator didn't appear to work in bedroom but we were warm enough in bed. They did have small plug in heater in wardrobe.

Friends_and_family Friends

8/10

Excellent

01 Dec 2024

Shaun

Parking was nightmare. Had to park in the dark, muddy, wet car park and walk to the reception getting covered in mud. Went for a drink in the bar and the girl who didnt speak very good english had the personality of a dead fish. Then when we tried to sleep the room was boiling and the windows didn't open so had an awful nights sleep. Breakfast took ages and we had to watch a group be sat, served and fed before ours turned up. Won't be back but it wasn't a bad hotel.

Leisure Partner

8/10

Excellent

01 Dec 2024

Verified traveler

Nice hotel but could be so much more.

The hotel needed a good coat of paint inside and out and our bathroom definitely needed upgrading.

It took the restaurant staff 25 minutes to take our ordrr in the evening even though there was only a handful of guests in there.

Partner

10/10

Exceptional

30 Nov 2024

Angela

A lovely hotel for a relaxing break .

Lovely room with everything we needed. Everything was clean . Staff were all pleasant and helpful. Food was very good . The pool area was clean and relaxing. First visit but very impressed and will definitely be staying again.

Friends_and_family Friends

8/10

Excellent

26 Nov 2024

caroline

The hotel was very clean and the room was lovely. The extras I had paid for were in place which was appreciated and my request for a garden room with a door also appreciated. Our disappointments were in the bar, the beer on tap is not cold at all. This was pointed out to the staff evening one but was still the same evening two. You don't sell crisps either which I thought was strange. Ordered room service by mobile as phone didn't work in the room, waited 40 mins then my partner went to ask, order wasn't on. This was rectified and came soon after but was seriously over fried. We were not charged room service charge. Breakfast service was extremely slow and Sunday took nearly an hour. Ratio of staff seemed ample to deal with the amount of covers just lack of organisation. We were not acknowledged for some time. Buffet was very slow to be replenished and took several guests to ask repeatedly. Saturday order was taken and took 25 mins for coffee and toast plus one ask. Really not good. Fire alarm went off three times, twice in the night and once at 9.30am
I am not complaining about this as at least it works, perhaps the fact everyone was tired because of this, breakfast could have been more on point and up to scratch.
Spa area was lovely again spotless and the staff lovely. Miss opportunity to upsell to us, no idea if any availability for treatments during our stay but we could have been pursuaded if it was offered. Last min avaliablity cards under the bedroom door works a treat

Leisure Partner

10/10

Exceptional

23 Nov 2024

John

We went for a mid range room
It was dated with a smaller tv than we had hoped
The room could have been cleaner

Partner

8/10

Excellent

17 Nov 2024

Jeni

Lovely stay

Lovely stay. The building is a little dated in parts. The service was a little lacking at times, it felt like a lot of the staff members were new and inexperienced. We had breakfast and a bar snack and all the food was excellent.

Partner

8/10

Excellent

12 Nov 2024

Janette

We booked a Superior Deluxe Room. Our room
#119 was spacious. The only negative on this room was the carpet, which needed a good cleaning.

We dined in the hotel restaurant and had breakfast in the hotel. Our meals were very good.

We did like that the hotel was dog friendly, even in the restaurants.

Leisure Partner

4/10

Poor

10 Nov 2024

Andrew

3 star hotel in reality - very tired

Had 2 superior rooms both of which were very tired with marks etc and not 4* in standard, no a/c either. The corridors were also showing signs of being worn out. Spa area was the same and cushions all marked. Breakfast needs to be pre-booked for time slots and complimentary free hot options are limited. £5 supplement charge for a full English. Venue also hosts a lot of wedding so be prepared for that. Overall I’d say the hotel is 3 star in reality

Friends_and_family Family

10/10

Exceptional

07 Nov 2024

Marcia

10/10

Leisure Friends

4/10

Poor

25 Oct 2024

Paul

Bar area was nice and comfortable, well furnished. Very poorly run hotel, rude staff at breakfast and in the bar. No draught beer available due to issues. No lift for people on the top floor nor help with luggage. Room was comfortable but in need of painting, tv didn’t work. Plug in the sink was stuck down. Hallway carpets dirty. Disappointed with the place.

Business Self

8/10

Excellent

24 Oct 2024

Christopher

lovely hotel, really comfy bed

Not a lot to stay, arrived late, went to bed...fabulous room very comfy bed...got up, had breakfast and left.

Business

10/10

Exceptional

24 Oct 2024

Mr Huw D

An excellent hotel

An excellent hotel with wonderful leisure facilities. The service from the staff in the bar was top rate. We were able to charge our electric car overnight. A relaxing and comfortable stay.

Partner

4/10

Poor

16 Oct 2024

Paul

Overall good experience spoilt by food order not reaching the kitchen leading to a 40 minute Waite till I raised concern. Offers a refund in cash. Called back at the room by the management to be informed that due to T&Cs I would have to return the cash and accept a card refund. No a good experience. This was the 3rd food order not to be received over 3 stays.

6/10

Pleasant

14 Oct 2024

Richard

Pool was nice. The room we stayed in was very tired, curtains were covered in dust, furniture was old and damaged and it just wasn’t well maintained.

Leisure Partner