Name: Abode Chester
Address: Grosvenor Park Road, Chester, CH1 2DJ, GB

6/10

Pleasant

20 Jul 2026

Alfred

The room I paid for was not what I got

Partner

8/10

Excellent

18 Jul 2026

John

Perfect stay after a night out.

Self

6/10

Pleasant

10 Jul 2026

chris

ok

6/10

Pleasant

05 Jul 2026

ashley

So we turned up to a hotel which said parking available and there was none. The bathroom door was broken, the shower mat was black with mould, there were cigarette butts on the balcony , the bathroom stank like someone's had literally just taken a dump and the shower gels etc were empty.
The view was ok though and the air conditioning worked.

Partner

8/10

Excellent

05 Jul 2026

Jenefer

Good but the room was cold tried adjusting temperature controls but nothing worked could only blow cold air out otherwise everything else was good 👍

8/10

Excellent

05 Jul 2026

Stuart

Everything was fine with the parking

10/10

Exceptional

04 Jul 2026

Russell

Clean and spacious room for time in the city, great choice for breakfast continental or full English

Partner

8/10

Excellent

22 Jun 2026

Kathryn

Ideally located for the city centre, the Abode stands proud between the race course and the centre with a fifth floor bar and restaurant offering fantastic views. Our room was comfortable with a large shower room.
Overnight parking on site was expensive compared to the large public car park just a 3 minute walk away. I didn’t enjoy the continental breakfast, staff served the toast and it wasn’t toasted - also no choice in bread. It was cheap, but I would have preferred to pay more and have a bit more choice.

Partner

6/10

Pleasant

21 Jun 2026

Daniel

Our room was down graded because on an issue with it which was fine but we're not informed beforehand only when we checked it. I would have appreciated been contacted before hand

Partner

10/10

Exceptional

20 Jun 2026

Jane

Great hotel, well situated. Good size well appointed rooms with very comfortable bed. Friendly staff. Definitely use again.

Partner

10/10

Exceptional

18 Jun 2026

ANDREA

great hotel lovely staff , on edge of chester racecourse great room with racecourses view

Partner

10/10

Exceptional

17 Jun 2026

Stephen

Lovely stay

Partner

10/10

Exceptional

17 Jun 2026

Ian

Central to all attractions in chester, friendly staff, has limited parking.

Family

8/10

Excellent

16 Jun 2026

Benjamin

Bed was way too soft

Partner

10/10

Exceptional

15 Jun 2026

Adam

.

10/10

Exceptional

11 Jun 2026

Colleen

High quality accommodation

6/10

Pleasant

09 Jun 2026

John

All good on arrival , room not ready so went for a drink, back at 15.00 room ready(320) looked great but stank of sewage, wife complained ( I can't speak), relocated to room 220, nice room, spotless. All ok until shower time, only one towel, wife complained again, rectified. Went for dinner, all good except tables in bar area not cleaned and had debris on them. Sat down to dinner, ordered food and bottle of chateau neuf de pap, food came, no wine, didn't have any neuf de pap, ordered alternative which arrived as we were finishing our main courses, wife had had enough, sent wine back. Manager came over, wife spoke with her, resolved issues. Meal at no charge.
There were several other minor things, it feels as if hotel is on the brink of failing, eg if we looked out of our window there was lots of patio furniture left out in the rain with filthy tables left in disarray. Wouldn't take much to put them away tidily, showed an air of disinterest. Also down stairs bar not open, dont see why, doesn't make any kind of business sense, it was closed 5 years ago too.
All in all I was very disappointed, I had planned this visit to celebrate my birthday (66) and the end of 6 weeks of radiotherapy, and to treat my wife who has had alot to contend with. Could have been so much better.

Partner

10/10

Exceptional

06 Jun 2026

Julie

It was all great

Family

10/10

Exceptional

05 Jun 2026

Rachel

Reasonable price, good amount of secure underground parking albeit this costs £20
extra which I thought was a bit too steep. The hotel has easy and quick access to the centre of Chester, the race course or to get back out to the motorways. The room and bathroom were large with air con. They were clean, comfy and well equipped. The shower was nice and powerful. The bar/restaurant itself is on the top floor with lovely views and balcony, nice staff and food. My suggestion to the hotel is to have plug sockets near the beds so I can charge my phone and use it more easily as an alarm.

Self

10/10

Exceptional

31 May 2026

Jackie

Convenient hotel for the race course. Very friendly staff. Comfy clean room. Parking on site, which is ideal.

Partner

10/10

Exceptional

30 May 2026

Joy

Lovely hotel. Room was really nice and the staff were so nice and welcoming and extremely helpful.

Partner

10/10

Exceptional

30 May 2026

Julie

Great location & lovely hotel

Friends_and_family Family

8/10

Excellent

29 May 2026

Elizabeth

We stayed here last year and the continental breakfast was excellent, This time however the continental breakfast has been drastically downgraded to a light breakfast, with a very limited choice included, to get a cooked breakfast you have to upgrade, we were very disappointed about this, although we don't eat a huge amount it is nice to have a choice of a small amount different items included.

Partner

10/10

Exceptional

26 May 2026

Emma

Lovely friendly and helpful staff. Breakfast was excellent. Nothing was too much trouble for reception staff. £20 overnight parking is a little extortionate though! Didn't note electric charging points in car park, although I didn't ask either (have hybrid, so not really an issue for me). Could be useful in future though. No tea/coffee making facilities in room- just water.

Business

4/10

Poor

25 May 2026

Kevin

Checked in and staff were lovely and very helpful
Later in the evening we decided to try the roof top bar, unfortunately more training is needed for the bar tenders as the cocktails had to be remade due to them not being made right, and even on the second attempt still not right but more palatable.
One set of towels in the bath room rang reception to be told have you checked the wardrobe, Yes.. did you look in the black bag…… No. Why you would put clean towels in a black bag in the wardrobe is very strange you are more lividly to put dirty towels in a black bag than clean, never see any hotel do this before.
Breakfast 🙃 well continental breakfast is what is advertised which is over sold and under delivered… all you get on the continental is three different cereals limited fruit and tea and coffee
You were then allowed to choose one item from light bites so if you chose the porridge you then could have toast or pastries with out paying another £5.00. You were allowed one glass of juice I asked for cranberry off the menu told there was none so opted for a different one then 10 minutes later a guest on the opposite table ordered cranberry and was served cranberry. You could then order at an additional £10.00 cooked breakfast but no one came to see if we wanted, the napkin and cutlery were dirty on the table also
It is a shame as the hotel has so much potential, staff were doing the best they could but definitely not with the money. This hotel group is now a miss for us..

Partner

6/10

Pleasant

25 May 2026

mark

The location is pretty good and room was a good size but the hotel felt tired generally. Breakfast was quite poor and the breakfast lounge a bit grubby, crumbs still on seats from night before and table tops could be cleaner. The staff were very helpful and the room was nice and clean. Very comfy bed.

Partner

10/10

Exceptional

20 May 2026

Peter

First time staying at the Abode, very impressed with the exception of steam extraction in the bathroom and perhaps brighter lighting in the bedroom .

Partner

8/10

Excellent

16 May 2026

Debbie

We loved the rooms and the hotel. It is in a great location and there is good underground parking albeit £20 pn. Some of the rooms and areas are starting to look a little bit tatty in places. The chair I sat on in the dining area was quite disgusting. It was covered in stains. I would not bother with the breakfast. It is really terrible. We had the continental offering.Porridge tasted like the milk had gone off and took about 30 minutes from order to serving.My husband ordered toast and it was stole cold when it arrived. It didn't even melt the butter slightly the continental breakfast menu had been changed since our last stay 3 weeks prior. We thought it was very bad last time but this is even worse. There were no capuccinos. They were replaced by 2 urns of stale coffee and hot water for the make your own cup of tea. Sliced fruit was replaced by whole fruit. A women on the next table helped herself to 2 bananas and 2 large plums from the fruit bowl and put them in her bag. This falling standards and cost cutting must be loosing the hotel many of it customers.

Partner

6/10

Pleasant

11 May 2026

Lorraine

We have been coming here every year for the last 10 years. Decor hasn’t changed and really is in need of a refurb now.
Breakfast was also really disappointing this year, no decent hot drinks unless you paid for them in addition to a hot breakfast.
Also VERY surprised having to pay for breakfast before leaving the restaurant (rather than at check out)
This used to be the gold standard hotel to stay at for the races but not now I’m afraid.

Partner

10/10

Exceptional

10 May 2026

Amanda

Staff very friendly. Room was ok for one night. Breakfast was very tasty. We love staying here as its not far away from city centre.

Partner

2/10

Poor

09 May 2026

James

Terrible breakfast

10/10

Exceptional

05 May 2026

Julie

Lovely hotel in a good location. Beds and pillows really comfy. Staff welcoming and friendly. Car park was full so used racecourse carpark. Not far to walk and only £10 per night.(Hotel is £20). Didnt have any meals in hotel so cant comment on food.Had a lovely 2 night stay.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Rebeca

The room was very clean and tidy, and I’ve stayed at the property several times before, my last visit being in February, always receiving exceptional service. The Abode is my ho to hotel in Chester. Unfortunately, on this occasion, the check-in experience was not up to the usual standard and was quite disappointing. I also found the staff member to be rude and not at all helpful, which negatively impacted my overall experience.

Partner

6/10

Pleasant

03 May 2026

Natalee

Hotel is in a good place to get into the city and if you want to go to the races. However, apart from that; we found it very disappointing for a 4* hotel.
We checked in at 9pm - got given the key card and told to go in the elevators and nothing else. Had to ask breakfast times and where it was. Didn’t get told check out time.
The continental breakfast is not good. You get an option of 1 item off a set menu - no substitutes/changes to the menu. Only get 1 hot drink provided and then have to pay if you wish for any more; same with a cold drink. Takes ages to turn up which on a city break isn’t helpful. The 2nd item is fruit but only whole fruit from a basket.
Windows in room don’t open and A/C does not keep the room cool so had a couple of hot evenings to sleep through.
Bed was well used and had a large dip in it. You roll sideways to the edge of the bed during the night.
We advised our “issues” on check out but were just told okay thanks for staying.
On a positive note the cleaners did a great job.

8/10

Excellent

30 Apr 2026

Debbie

Breakfast was terrible value. it was offered as a continental breakfast but what actually came were offerings that did not include and cheese or ham or even a boiled egg. My husband discussed it the manager. There is a new menu on its way.Staff were all very friendly.There just seemed to be fewer around than on previous stays over the years.in general the hotel is in a great location. Short walk into centre of Chester, great parking under the hotel for £20 per night. Just think the rooms are maybe getting a little bit tired and we just couldn't work the TV . There was also a lack of general info in the room. It's all on app/site but again not easy to use. Would I go back again? Yes, but only in the Enviable or Most enviable rooms. Never had a suite yet in the numerous stays since it opened.

Partner

6/10

Pleasant

28 Apr 2026

Paul

The staff are fantastic, kind, helpful and attentive.
It is a shame that the breakfast was poor and that it has hidden charges.
The hotel itself needs TLC

Partner

8/10

Excellent

27 Apr 2026

Cecilia

The rooms were clean, and the staff very
Pleasant

10/10

Exceptional

26 Apr 2026

Mark

Clean room lovely shower comfy bed

Partner

6/10

Pleasant

24 Apr 2026

Martin

Quite a strange hotel? Its in a nice spot and not a bad set up. But the doors are banging all hours amd the walls are very thin, so no sleep. At breakfast the service was non existent despite it been wuiet. You can only have one item, so i could have cereal, but toast was extra? I wont be back im afraid.

Self

8/10

Excellent

20 Apr 2026

Ian

Good sized clean room with a decent continental breakfast.

Self

6/10

Pleasant

16 Apr 2026

Carmel

Breakfast was fine

8/10

Excellent

16 Apr 2026

Nicola

Helpful attentive staff
Comfortable bed
Clean room

Friends

8/10

Excellent

10 Apr 2026

catherine

Had no breakfast!

Partner

10/10

Exceptional

09 Apr 2026

Joel

Great location, happy staff. Gym needs updating.

Friends_and_family Friends

6/10

Pleasant

05 Apr 2026

Neil

We have stayed numerous times, but unfortunately they seem to be on a downward slope of decline. Rooms are tired, make up mirror was chipped badly and the handle came off the shower wooden floors scratched really bad. Ordered room service and was asked to pay for it there and then which made me feel as if we were going to do a runner I’m not pay!! Check in at 3pm and only had one member of staff on and was not happy and welcoming at all. She needs to go on a customer service course. We had to wait 20 minutes to check in!! Not really sure if we will return.

Partner

6/10

Pleasant

26 Mar 2026

Steve

Very disappointed with breakfast. Continental breakfast consist of a poor restricted choice and everything is extra. Long wait for service.
Shower screen doesnt work which lwaves water on bathroom floor
Bed uncomfortable
Very few TV channels
Many better hotels in Chester reasonably priced with better service

Self

8/10

Excellent

25 Mar 2026

stephen

Excellent stay

Self

10/10

Exceptional

22 Mar 2026

Joy

Room was nice. Staff helpful.

Partner

10/10

Exceptional

22 Mar 2026

Claire

Great hotel. Walking distance to bars and restaurants

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Jonathan

Lovely hotel

8/10

Excellent

19 Mar 2026

David

Yes, stall great,never used it.

Partner

2/10

Poor

10 Mar 2026

MARTIN

Left an item in the room. Trying to get it back has proved difficult! Very unimpressed

10/10

Exceptional

08 Mar 2026

Ann

Nice clean room very comfy bed with amazing pillows

Friends

6/10

Pleasant

06 Mar 2026

Lisa

Room was excellent, bar was very quiet with grumpy manage. Breakfast staff not so great service, I got eggs florentine without any eggs. Reception staff helpful and friendly.

6/10

Pleasant

03 Mar 2026

Pauline

friendly staff

Self

6/10

Pleasant

03 Mar 2026

Pauline

clean bathroom good size rooms

Self

10/10

Exceptional

28 Feb 2026

Chris

Very nice.

10/10

Exceptional

23 Feb 2026

Susan

Lovely hotel, spacious rooms, spotlessly clean. Beds very comfy and staff warm and friendly.

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Siwan

Great

6/10

Pleasant

21 Feb 2026

Samantha

Room was nice, with a small balcony! Toiletries and shower were also good! Mattress was far too soft for us - my husband likened it to sleeping on a marshmallow! We both woke with aching backs!
Disappointed with the amount of parking spaces available for the size of the hotel - not a chance of parking if you check in later (we arrived at 5:45 and all the spaces were taken).
Breakfast was nice although the breakfast area in the Brasserie could really do with a make over. The table was scratched and worn and really looked like it needed a deep clean. The fabric chair had stains and marks all over it and the decor was frankly shoddy - marked and worn. Not an appealing area to have breakfast.

Partner

10/10

Exceptional

17 Feb 2026

Nicola

Clean rooms and cheerful staff.

Partner

10/10

Exceptional

16 Feb 2026

Thomas

Clean room, staff were great. Duty Manager was very professional when dealing with a difficult customer.

Self

4/10

Poor

15 Feb 2026

Shane

We booked for 2nights 13th & 14th Feb but we checked out on the sat 14th at 2pm as our room was cold we did not use the shower for this reason, the corridor leading up to our room 303 was warm but when we opened our door the room was considerably colder we mentioned this to the receptionist on our exit she did apologise ..
We traveled from York for our valentine w/end away this had spoilt our experience

Leisure Partner

4/10

Poor

10 Feb 2026

Stuart

Poor stay lack of staff at the hotel, toast and coffee took 30 mins to arrive from ordering at breakfast, only 3 people seated for breakfast so no excuse to super slow service. Hotel very cold and felt run down overall would not rush back.

Business

4/10

Poor

05 Feb 2026

Peter

Welcoming reception staff. Greeted with a nice smile upon arrival. Comfortable room, nice to get a complementary upgrade on arrival. Very well placed for walking into the city.

For the evening meal, I asked specifically ‘no cheese’ with my salmon and fries. The fries came coated in truffle and pecorino cheese; not a subtle taste. These are, I was told, their ‘signature’ fries and ‘House fries’ although the menu lists fries, with truffle and pecorino at an extra, added charge!

‘Continental’ breakfast has to be ordered; there is no buffet to select from. So it is porridge OR cereal OR croissant for £16. Even B&Bs do not restrict breakfast like this, nor charge such an extortionate amount for 1 item of food.

Want more than one cup of coffee? That’s £5 extra. Want more than one small glass of juice with your breakfast? That’s another £4. What would our continental friends think of that?

The room had two cartons of water, with a small card headed ‘thirsty?’ The VERY small print advises each (warm) carton of water costs £2.50. They aren’t in a mini bar; at first glance, they appear to be the complementary waters that so many hotels offer.

Air conditioning (as standard now a days) didn’t work, so had to wrap up in our clothes and bed wear just to stay warm.

My advice if staying at this hotel, is only come here if you’re familiar with the person you’re staying with and body confident; as the bath is in the main room itself, separated with a transparent glass panel. The toilet a

Business Partner

6/10

Pleasant

03 Feb 2026

Peter

The breakfast is a disappointment
The lighting in the rooms is dim at best

Business Self

4/10

Poor

01 Feb 2026

PAU

Room was noisy (facing the main road), and also felt quite cold, the balcony door didn't seem to seal properly when closed (so a bit of draft was coming in)

10/10

Exceptional

01 Feb 2026

Peter

Great staff and food was delicious. Room was fantastic

Partner

6/10

Pleasant

27 Jan 2026

George

Room was great, clean and tidy. I really enjoyed how spacious it was. The bed was very comfy.

Few issues:

I couldn’t control my thermostat. It was set to [CENTRAL] temperature. I had to go down to reception to get this changed to a colder temperature, but then I woke up freezing.

The Wifi was hardly usable, the speed was extremely slow.

The service in the restaurant this morning for breakfast was very slow.

Business

6/10

Pleasant

27 Jan 2026

Rollon

Rooms are not so warm and the lack of lights is noticeable; very dark decor.

Business

8/10

Excellent

26 Jan 2026

Barry

Nice hotel in great location with very friendly staff.

Friends_and_family Friends

8/10

Excellent

23 Jan 2026

Steven

Nice room with balcony overlooking Chester race course. Room was clean with selections of teas and Coffee. Mattress was very soft though.

Leisure Partner

8/10

Excellent

19 Jan 2026

Jean

The staff were polite and the room was clean. Had thought we had a separate shower, which we prefer but was over the bath

Leisure Partner

10/10

Exceptional

17 Jan 2026

Vito

Best sleep I’ve had in a while

Leisure Partner

2/10

Poor

16 Jan 2026

birgit

Immediately on arrival I noticed that the entrance areas were not very clean. (We entered via the lift from the car park). This included stains on the lift doors and buttons, as well as hairs on carpet in the lift. The general condition of the suite I had booked was very dissapointing and rather shabby. There were loose skirting boards in the bathroom, the curtains were ripped at the bottom, the furniture/floorboards were marked and damaged, damaged bedding, stains on bathroom walls/tops and yellow stained bathmatts. The stay became even worse when we went for breakfast the next morning and found out that we could only have a continental breakfast and that we would have to pay for a full English Breakfast. This meant that we had to walk into town for the two mornings we were staying at the hotel. The trip was supposed to be a pleasant celebration of our anniversary, but it turned into a truly miserable experience. The suite we had booked was £250 a night and unfortunately what we found was neglect and the lack of attention to detail, which can make a stay special. Some money was refunded after we complained but no amount of money will repay the disappointment me and my partner felt throughout the stay.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Andrew

Very clean room and friendly staff as always.

10/10

Exceptional

09 Jan 2026

Steven

Great hotel in a good location. Food is excellent, room was spacious and clean, modern decor although there seemed to be a lot of wasted space? Staff were pleasant and helpful.

Business

6/10

Pleasant

09 Jan 2026

Peter

Changes to the breakfast menu were disappointing
This was a plus when booking in 2025

Please change back to the old format

10/10

Exceptional

09 Jan 2026

Gill

Really good size room, facilities we needed, very quiet so no disturbances from other guests.

4/10

Poor

08 Jan 2026

aiden

Having stayed at Manchester Abode a number of years ago, we were looking forward to our stay. Sadly this Abode feels like it is on its last legs. We were told by reception upon arrival that there was a company sell off and this is one if two abodes remaining. The property is poorly maintained, and our room has a stench of drains and the breakfast buffet was very limited off menu. Staff seem understandably demoralised. Not recommended. Sad to report as very hapoy memories of Manchester now sold off.

Leisure Partner

8/10

Excellent

06 Jan 2026

Jason

Stayed in the Most Enviable room. Lovely room but needs usable plugs at each side of the bed

Partner

4/10

Poor

04 Jan 2026

Derek

Poor value continental breakfast.

4/10

Poor

02 Jan 2026

Haley

Food & Beverage team were a huge disappointment.

Ignored at breakfast with drinks, condiments and toast.

Standards and attention to deal not acceptable.

Friends_and_family Friends

2/10

Poor

30 Dec 2025

Darren

The room was awful the bed was two beds pushed together and a big gap in the middle killed my back, no soap no lotion and one towel not happy at all

Business

6/10

Pleasant

21 Dec 2025

Louise

Room was nice, and clean however disappointed in the bar closing at 10.30pm even to residents would of been nice to have a nightcap after our evening meal in chester.

the disappointment was the breakfast staff were not very courteous not sure if there staffing issues as most of the staff didn’t seem at all friendly on occasion rude, compared to previous years of staying at the hotel.

Friends_and_family Friends

10/10

Exceptional

20 Dec 2025

Martin

Upgraded to an amazing room. Spotlessly clean and huge comfortable bed. Have stayed here a few times now and each time has been great!

Partner

6/10

Pleasant

20 Dec 2025

rhian

No parking available,a bit of a smell on the floor leading to our room a few cleaning issues ,had to ask again where our breakfast was ..but when it arrived it was lovely.

Partner

6/10

Pleasant

19 Dec 2025

Rosemary

The staff were friendly and helpful and the room was clean. The bed was very comfortable but the room was a little too dark.

6/10

Pleasant

15 Dec 2025

Yachna

No hot water

Business

10/10

Exceptional

15 Dec 2025

Ashley

Excellent

Partner

8/10

Excellent

12 Dec 2025

Martin

All staff were polite and helpful, the room we had was large with a nice view of the racecourse but could do with a little TLC

Partner

4/10

Poor

09 Dec 2025

Yachna

No hot water again

Business

8/10

Excellent

08 Dec 2025

Carol

We have stayed the last four years in December here. This year, the service in the restaurant was not as good as in previous years.

Friends_and_family Friends

6/10

Pleasant

08 Dec 2025

Debra

Room cleaning,
The smoke alarm, flashing red and green all night.
Bed was uncomfortable.
1 towel between the 2 of us the other towel in the extra towel bag had obviously been handled by a previous occupant as it wasnt folded correctly- therefore we weren't comfortable using it.

Partner

8/10

Excellent

04 Dec 2025

Martene

Hotel is very good, nice staff and facilities. Parking is always a struggle and expensive at £20 per night.

Business Self

10/10

Exceptional

03 Dec 2025

Peter

It’s was all good thanks

8/10

Excellent

02 Dec 2025

Martyn

On arrival staff friendly and helpful. Was given choice of bath or balcony. Room was lovely clean and comfortable. Booked for 2 nights with breakfast. First morning for breakfast must say was over run and breakfast was poor. Service was terrible and no organisation due to number of people eating. Must say second morning breakfast was so different and calm, organised and breakfast was very good. Would feel for anyone who only stayed for one night and it would be unfair if people did judge on that experience.

Leisure Partner

6/10

Pleasant

01 Dec 2025

Yachna

This is the third time- I have no hot water for a shower in the morning!
WiFi intermittent- keeps logging you out

Business

4/10

Poor

30 Nov 2025

Gavin

The room was showing its age. Tea and coffee etc not filled up each day. Good location and staff who we spoke to were very friendly. Budget options were probably a better option in the end.

Partner

8/10

Excellent

30 Nov 2025

Lisa

Lovely hotel , very dog friendly.
2 beds and a blanket for our boys , bowls and a goodie bag , was really impressed.
Would have liked a mini bar and a quicker check in experience.
A bin for the poo bags would have been useful!
The only real issue this hotel has is parking, we had to park across a big rd and with 2 dogs not easy with our suitcases, had to do it in 2 go’s , not great when it’s raining ! More parking is needed!

Leisure Pet