Name: Macdonald Craxton Wood Hotel & Spa
Address: Parkgate Road - Ledsham, Chester, CH66 9PB, GB

4/10

Poor

21 Jul 2026

Paul

Unfortunately, the experience in MacDonald Craxton Wood was not the best. Starting with our room not being ready for the 3pm check in. Our room then was not the cleanest. The jug of water was also not fresh with the water from the last guest still being in it, lack of plugs in the rooms and the TV was not smart. We then discovered the next day after returning from a busy day out the rooms aren’t serviced unless you request it. Now reception did give us fresh towels when asked but didn’t take the old ones away. We then had to request more toilet roll and reception handed me one roll. The buffet breakfast was also overpriced costing £15 per adult. All in all a disappointing experience from a hotel that is in dire needed of upgrading.

Family_with_children

10/10

Exceptional

10 Jul 2026

Julie

All staff extremely helpful and pleasant. Breakfast was good though the toaster is a little slow. Room was lovely however in the current heat would have appreciated air conditioning or a fan to cool the room down. Would also have appreciated the room to have a safe available. Extremely enjoyable stay and will definitely visit again.

Partner

8/10

Excellent

09 Jul 2026

Carol

The room was clean but felt a little uncared for. The headboard had clearly been “well used” which was a little off putting.
The hotel itself was lovely, quiet and the staff were very friendly and helpful.

The spa was also great! We spent some time relaxing in there after our long journey and it was excellent!

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Michael

Hotel was let down by a touch of paint. Window sill room 210 needs touching up, swimming pool ceiling by changing rooms entrance badly needs painting.

Friends

6/10

Pleasant

28 Jun 2026

Phil

Was alright I guess, room was well too warm and they had no fans hardly slept

10/10

Exceptional

25 Jun 2026

John

Lovely and helpful staff, great pool facilities for a good price

Self

6/10

Pleasant

07 Jun 2026

Annie

The bedrooms were quite shabby. The carpet was stained, the TV remote didn't work, nor did the bathroom fan and the dressing table chair was worn through.
In my husband's room the bathroom bin hadn't been emptied and the wall heater was very marked and dirty.
Every other guest we spoke to had similar stories.
To be fair, the public rooms were in a better condition.

Pet

10/10

Exceptional

07 Jun 2026

Amanda

Lovely hotel, looking tired in places
Staff were very friendly & professional.
Food was wonderful, thorough breakfast at the weekend was very slow, even when booking a time slot.
Safe & coffee machine didn't work in room & never got fixed over 3 nights stay.
Gym is very well equipped & pool is a great size for a hotel.
Spa reception a bit frosty but the treatment & beauticians were perfect

Friends_and_family Family

10/10

Exceptional

25 May 2026

Andy

We took our grandchildren for the evening. The only downside was we arrived at 6.10 and the pool for the children closed at 6. Had we known, we’d have arrived earlier. The room was a bit dated but clean and big. There were 3 beds so it was comfortable and spotless. The staff were absolutely lovely. We went in the pool the following day and it was gorgeous. The kids loved it. The products throughout were Elemis which was a luxury. We will definitely be going again.

Family_with_children

10/10

Exceptional

17 May 2026

Gary

All good

Partner

10/10

Exceptional

08 May 2026

Susan

Great stay. Nice hotel with great facilities and efficient staff.

Partner

8/10

Excellent

06 May 2026

Matthew De

Nice place to stay, bar area small.

Self

8/10

Excellent

28 Apr 2026

Chris

Spa is lovely. Hotel is quiet, but needs updating.

Partner

8/10

Excellent

23 Apr 2026

Ann

Room was very dated. Holes in blackout curtains letting light in. Bathroom again dated. Water very slow filling bath, soap out of reach when in bath. Bath towels very soft and big.
Tea tray in weird place in wardrobe.
Bed very comfortable and clean.
Breakfast was lovley with lots of choice and full English cooked to order.
Had a nice overnight stay.

Partner

10/10

Exceptional

14 Apr 2026

Kingsley

We have stayed here many times , we love the grounds , the breakfast , the Spa and the staff , beds comfortable but the rooms are a little tired and need some TLC .

Partner

8/10

Excellent

13 Apr 2026

carol

Yes

Self

10/10

Exceptional

12 Apr 2026

Mandy

I wish I could give more than 5 stars for the staff! Everyone was amazing.
Huge, clean room. Beautiful setting. We can’t wait to visit again

Partner

8/10

Excellent

05 Apr 2026

Christmas

Good breakfast. Easy to park. Rooms clean and if a good size

Partner

6/10

Pleasant

24 Mar 2026

Richard

Half the breakfast menu costs extra, the porridge was like tepid mortar, the continental had sliced white and brown bread only, no bread buns, room 207 was baking hot with no way to cool it, the old leaded windows are characterful but completely warped and can't be closed, half the payment terminals didn't work, and the staff were friendly but inefficient.

Self

10/10

Exceptional

22 Mar 2026

Patricia

Very friendly, dog friendly, perhaps the spa could do with being open an hour earlier at the weekend. Had a fantastic stay !

Partner

6/10

Pleasant

22 Mar 2026

Mark

The room wasn't ready at the advised check in time due to awaiting final cleanliness check. Not sure

10/10

Exceptional

20 Mar 2026

David

Nice room, very helpful staff

Self

8/10

Excellent

16 Mar 2026

Katie

Great family get together and pool was great with all the kids on Sunday

6/10

Pleasant

08 Mar 2026

Clive

Did not use spa. Hotel was no doubt a great asset in the past but has been let down by lack of investment in maintenance and cleaning.

Partner

6/10

Pleasant

01 Mar 2026

andrew

Room was very dated and gym and pool too. Expected way better for the price paid.

Friends_and_family Friends

8/10

Excellent

26 Feb 2026

Michael

Room was very tired and stained carpet

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Deborah

I treated my son, his wife and 2 young children (from London) to 2 nights with you, Wednesday and Thursday.
They said the staff were excellent - so helpful and friendly. The pool was a big success! They really enjoyed the breakfasts too.
They are very keen to return!

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Mark

Fantastic old but nice property with lovely staff

4/10

Poor

18 Feb 2026

Dayle

Staff were amazing beds were comfy breakfast was good but when we arrived we were given a room with only 2 beds a single and double but there was 4 of us so I

10/10

Exceptional

15 Feb 2026

rhoda

The welcome was great, the leisure facilities were fantastic. Would recommend to anyone

Friends_and_family Friends

6/10

Pleasant

08 Feb 2026

Natalie

The hotel is in lovely woodland and staff are friendly. Our room was a bit tired but clean. Beds weren’t comfortable unfortunately but the breakfast was excellent.

Friends_and_family Family

4/10

Poor

01 Feb 2026

Ian

Il start by saying if this hotel was minimum £50 cheaper it would have gotten 3 possibly even 4 stars. But very dated, rooms clearly cleaned but just very scruffy. Paint chipped holes in wall and carpets stained and shower leaked. Pool needs a lot of tlc. Booking states you have full access to facilities but you don't as you cannot access the main area with the good steam rooms and sauna etc. For the meal, again if it was significantly cheaper I'd say it was good, but for £130 for the two of us the standard of the food was really really below oar when you compare where else you could spend that kind of money and probably should. Staff were nice, but I definitely would not be returning unless they look at their prices. If I were you and thinking of booking I'd be looking elsewhere where even a travel lodge or premier inn for the much cheaper prices or if wanting to spend over £150 a night there are much much much better hotels out there at that price.

Partner

2/10

Poor

14 Jan 2026

Adrian

room ver

10/10

Exceptional

10 Jan 2026

Paul

Another fabulous visit, great staff, spotless room. Returning again next week !

Business

8/10

Excellent

07 Jan 2026

Christopher

Nice breakfast

Friends_and_family Friends

10/10

Exceptional

03 Jan 2026

Lewis

We stayed as a family of 4 and had a really

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Clare

Staff very friendly.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

David

Perfect and great staff

6/10

Pleasant

15 Dec 2025

Daniel

Hotel looks great. Has so much potential but we were left with a sour taste after our visit. The room was nice looking but the window was broken and wouldn’t shut properly. The shower was a choice between third degree burns or Luke warm as the mixer tap was broken. Not much water pressure either. The bath tub leaked making the floor dangerous.
If you can get the breakfast as part of a deal then it may be worth it. If not then prepare for a crime number for a robbery. £24 for both cooked and continental breakfast. Plus £ 5 extra if you want avocado or eggs Benedict or salmon. The standard “full English” consists of one sausage. Two bacon. Mushroom, beans in a tiny pot. Half a grilled to death tomato. Egg of your choice and black pudding.”chefs special potato” which is a hash brown. Unless the chef has the surname “McCain” then I highly doubt the chef made it and it was far from special. Nowhere near £24 value

Friends_and_family Family

4/10

Poor

05 Dec 2025

Paul

Room was freezing cold and small heater didn’t work. Really hard bed and room just looked tired. Carpark is pitch black.

Business

10/10

Exceptional

23 Nov 2025

Michael

Value for money, peaceful surroundings, great breakfast and amenities.

10/10

Exceptional

22 Nov 2025

Christopher

Clean and comfortable room and friendly helpful staff. Thanks for a pleasant stay

Business

8/10

Excellent

19 Nov 2025

Barry

room change due to bleach and mould remover left in room

10/10

Exceptional

10 Nov 2025

ian

Fantastic breakfast. Great Service.

Business

2/10

Poor

09 Nov 2025

Jess

We couldn't even stay. The leather headboard was ripped and dirty, the radiators were off but the room was about 40 degrees because the large cast iron pipes ran through the room. They had put a fan in the room so knew. You couldn't have stayed in the room due to the intense heat. It felt dirty and run down. Avoid.

4/10

Poor

05 Nov 2025

Daniel

The breakfast menu was fresh however my breakfast was overcooked to which they apologised and made again. However when paying a supplement for certain items when breakfast was shown as included is a little disapointing.

Business

8/10

Excellent

02 Nov 2025

Alison

This good, dog-friendly hotel is in need of tightening its maintenance and operations schedules …
We spent 2 nights here. We were very comfortable in clean and well-designed room, and ate in the bar both nights. Food very good on Friday but by Saturday evening various beers and menu options had run out, so weren’t available. Bar staff were friendly but acted as if this was quite predictable. Room was comfortable but we didn’t spot the kettle, cups and teabags (which were in wardrobe!) until we were leaving. Fizzy water station in hallway is a great idea but wasn’t working. And a water leak in shower seal has obviously been a problem for a while, as bath panel is now really damaged. Apparently no option to take an early breakfast by prior arrangement (as is common in m as by other countries). Dog poo bin in garden was overflowing with beer cans. All are small problems but collectively they project a “don’t care” attitude.
I would give the hotel a higher rating if these kind of minor issues were addressed. Beautiful woodland garden …

Leisure Pet

10/10

Exceptional

01 Nov 2025

Carol

Our room was lovely and spacious with a comfortable bed and clean bathroom. The hotel was clean throughout and sat in pleasant grounds. We found the staff were welcoming on arrival and polite friendly and professional throughout our stay. We enjoyed using the pool, and restaurant.

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Amy

Clean and tidy, fresh towels every day, staff were friendly...most of the time

Leisure Family_with_children

6/10

Pleasant

31 Oct 2025

Andrea

There was a mistake with the room twice, they upgraded us but the room needed an upgrade. I did pass this on departure. This hasn’t happened before at this hotel but I will never pay for an upgraded room.

6/10

Pleasant

26 Oct 2025

mark

hotel look tired and car park requires attention

Leisure Partner

8/10

Excellent

23 Oct 2025

COLIN

couple of Problems with the room that could be improved

very few plug sockets and in poor locations
sink very slow to drain - probably beginning to block up

Elizabeth at breakfast stood out as an excellent example of customer service and a bright lovely welcome in the mornings, she should be rewarded for such good service levels

Business Partner

10/10

Exceptional

21 Oct 2025

Ian

Another great stay, wonderful breakfast and staff

8/10

Excellent

02 Oct 2025

Ruth

Friendly, clean and peaceful. The breakfast was a bit disappointing as very weak coffee and cheap sliced bread, spoiled an otherwise excellent breakfast. The black pudding was exceptional.

Business

6/10

Pleasant

25 Sep 2025

John

Getting a bit dated

We had a nice stay, hotel was clean and we had good service. Hotel rooms are a bit dated now. Cooked breakfast food was overdone. Spa was nice, wife had a good massage, we were disappointed there was no jacuzzi. Overall needs a little TLC.

Partner

10/10

Exceptional

18 Sep 2025

Gareth

Great hotel booked at short notice !

Lovely location, nice and quiet and good food / breakfast, all the staff were really friendly and couldn’t do enough for me! The hotel itself could do with an upgrade as it doesn’t do the location and staff justice! That said don’t let my comment put you off I will definitely stay here again when working in the area

Business

10/10

Exceptional

11 Sep 2025

Anne

Beautiful grounds.
Swimming pool
Water jug and glasses in room.
Nice breakfast

Nice pillows, bed a little firm for my liking but you will never please everyone with beds

Business Self

6/10

Pleasant

01 Sep 2025

Karen

Property is dated. But the bedrooms were large and bed was comfortable. The deco throughout is old fashioned and dark. Corridors are dark and dingy. I can not comment about the communal areas as i didnt really use them. The staff were pleasant polite and very helpful.

Leisure Self

10/10

Exceptional

23 Aug 2025

Kirti

Lovely stay would come again

We had a fantastic stay. Staff super friendly too

Business Family

10/10

Exceptional

23 Aug 2025

Geraldine

Wedding reception and evening do excellent and relaxing from start to finish

Friends_and_family Family

8/10

Excellent

13 Aug 2025

Lorna

The family room was large and comfortable (if a bit tired), however lack of air conditioning was a bit of an issue as it was 30 degrees. However a fan was provided on request.
Breakfast was great with a lot of choice and there were good options for other meals.
It was great for kids due to the large grassy area just outside the restaurant, meaning they could go and play while we finished our food and drinks.
The pool is a good size and is sectioned off for adults and families/ children. There was also a decent amount of time allocated for children to swim.
Location was good for us, being handy for Chester zoo, Chester itself and not too far from the coast.
All in all, we had an enjoyable and comfortable stay and would definitely come back.

Leisure Family

2/10

Poor

11 Aug 2025

Verified traveler

Don’t be fooled by the pretty location

Don’t be fooled by the pretty location or the glossy photos.
The hotel is tired and run-down, with dated rooms and a kitchen that didn’t look clean. The restaurant served the worst food we’ve ever had (even the chips were bad) and breakfast was a sad buffet with a latte so watered down it was undrinkable.

They charged £4 for a cappuccino at an “included” breakfast without warning, and when I complained, there was no attempt to make it right. Staff seemed overstretched and uninterested.

To top it off, we even overheard staff in the kitchen complaining about customers with allergies.

Save your money, this is not a 4 star stay, it’s a disappointment.

Partner

10/10

Exceptional

05 Aug 2025

Myles

Staff were great, room was lovely and big and the bed was comfy. Good breakfast included and all for a very good price.

Leisure Family

6/10

Pleasant

31 Jul 2025

Neeta

This hotel is ok, just needs updating and a little care. There was a distinct smell of cigarette smoke in the reception area and down the corridors. The wardrobe door was off its hinges in our room and the shelves all scratched and tatty. The beds were comfortable and the room was clean.

Business

10/10

Exceptional

28 Jul 2025

Kirti

lovely stay as a group of 16

this was a wonderful saty. We were a family of 16. Occupying 5 rooms. Service was great. Staff were great. Pool steam and sauana super clean. Hotel rooms a little dated but did the job. We had a blast

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Mairwen

Lovely attentive staff. Good food. The property is very tired.

Partner

6/10

Pleasant

18 Jul 2025

Verified traveler

Hotel stay after spa day

Had a lovely day at the Spa with lovely with treatment and afternoon tea. We booked to stay at the hotel overnight. The staff were helpful and professional behind the reception and in the restaurant. We had afternoon tea which was okay, went again for tea, very overpriced and the food wasnt great for the value. Breakfast was excellent lots of choice to chose from and cooked breakfast was good.

Hotel room was very dated. Had booked room with king size bed, but was two single beds pushed together. The beds were okay but didnt find the mattresses the comfiest. The area was quiet which was good, no noise compaints. The room only had one working UK plug socket, one did not work and the rest were EU plugs so not able to use. Decent shower and bathroom.

Overall excellent spa day and breakfast at the hotel, Tea time food overpriced and the rooms are very dated.

Friends_and_family Family

6/10

Pleasant

16 Jul 2025

Andrew

Only half way through stay but arrived and found a very dirty toilet with matter dripping from underneath of toilet seat. Rest of room cleaned perfectly fine so just an unfortunate oversight but Went to reception to ask someone to come help and an hour later no one arrived. We went out for dinner (couldn’t get a table in hotel) and when came back someone had been on and put some bleach down but underneath of seat still dirty !

8/10

Excellent

14 Jul 2025

Keith

It was very quiet and in very nice grounds.
There was black mold on the silicone sea to the bath and wash basin.

Leisure Partner

8/10

Excellent

08 Jul 2025

Verified traveler

Generally good but needs updating

Staff friendly and excellent. Food generally good but breakfast on Tuesday not up to Monday’s standard. Hotel clean but in need of refurbishment.

Partner

4/10

Poor

03 Jul 2025

Robert

No great in anyway

On arrival I was allocated my room tv would not work and room had not been cleaned, the manager came and within seconds agreed to move me .
My next room was clean but had a big fan in it and I was told the room gets very warm.
Out of all the windows only one opened about two inches.
The fan was needed but the main issue was the fan in the toilet was noisy and never went off and at 10.50 that night my door was banged heavily and by another guest shouting for me to turn off the fan .
I had no option but to take my card out which in turn turned all the room power off , it was a very uncomfortable unpleasant night .
Following day the cleaner had said the issue with the fan only started yesterday and she had reported the issue .
On top of all of this I ordered a meal of steak chips and salad , the salad was an embarrassment even the employee serving said he was embarrassed .
Worst of all the managers never seemed to do much to rectify I was still expected to pay for both days stays and my meal .

Self

6/10

Pleasant

16 Jun 2025

DEAN

Nice comfy beds. Hotel in need of facelift and at £24 for breakfast it looks like this is how they plant to fund it !!. Mouldy ceiling in bathroom ☹️

Friends_and_family Friends

8/10

Excellent

15 Jun 2025

Ian

Nice tranquil modern hotel

Lovely hotel in the middle of the countryside, very tranquil, nice modern clean room, quiet at night. Enjoyed the leisure centre, good facilities apart from lack of hot tub.

Partner

10/10

Exceptional

12 Jun 2025

Richard

The domestic staff are wonderfu, very helpful, lovely people and so very kind. All the staff we were in contact with could not of been nicer.
My wife had her 21st some 51 years ago at this hotel!
We were both originally from Heswall.
Our trip was one to help my brother in law who lives in New Brighton who has had a nasty fall booth breaks in his ankle.
Thank you for your help.

Partner

10/10

Exceptional

09 Jun 2025

Richard

Very pleasant stay

6/10

Pleasant

08 Jun 2025

Joanna

Great location with beautiful peaceful grounds to enjoy.
Room comfortable and clean but really outdated and needing some retouches.
Staff friendly.
Dining experience average.

Leisure Partner

8/10

Excellent

05 Jun 2025

Gillian

Peaceful setting. Staff friendly and helpful.

Staff very friendly and helpful.

We had one meal, fish and chips, but they didn't have steak or lasagne? We were both disappointed with our meal! The chips were dry and white! mushy peas looked a little crusty on top, and the sauce
looked like it had been left uncovered for a while.

The pillows do not have a safety case on!!

Also, they do not allow cash or debit payments! Not good if you don't carry a credit card!

The positives its a lovely peaceful setting and energy.
The pool and steam room fab.
The dry room was out of order.

Friends_and_family Friends

8/10

Excellent

04 Jun 2025

David

Nice

Business

6/10

Pleasant

01 Jun 2025

Emma

Tired room - mediocre hotel overall

We have stayed here quite a few times as a family but have to confess we were a bit disappointed this time: the decor is getting shabby (dirty furnishings, holes in carpets, out-dated fixtures etc.), the staff (though polite) in both the spa and in the hotel didn’t seem to be too bothered and, when my husband went to check us in whilst we headed to the pool, they charged us for a room we’d already paid for! This was all cleared up on check-out but the whole experience (which was supposed to be a bit of a treat) felt a bit flat tbh! The location is ideal for exploring the area (Chester Zoo, Blue Planet, Cheshire Oaks, Chester Races etc etc) but I’m not sure we’ll choose to stay here again as I think we could probably get better value for money elsewhere. We chose not to pay for the breakfast as it would have cost almost £100 extra so we headed off early and ate elsewhere.

Friends_and_family Family

6/10

Pleasant

31 May 2025

Talfan

Great hotel. Couple of teething problems during ou

Really good multigym (for a hotel). Loads of machines and free weight. However the swimming pool was a bit cold and the sauna out of action while we were there.
The room was lovely, really nice. Unfortunately they had a problem with the hot water while we were there which was off two mornings in a row at precisely the time I needed to shower and shave before work. When it was on it was scalding and difficult to balance the temperature whilst showering. However I’m sure that was just a temporary hiccup while we were staying.

Business

6/10

Pleasant

30 May 2025

Jacob

Very dated hotel, pictures online look a lot nicer. The queen bed was 2 single beds pushed together. No outlets anywhere near the bed to charge your phone. On the plus side the pool and gym were nice.

6/10

Pleasant

27 May 2025

Anita

It was ok. I think the hotel needs updating and shower facilities needs checking as it is difficult to control temperatures.

Friends_and_family Family

8/10

Excellent

22 May 2025

Scott

Craxton not out of the Woods

Good location for Chester & surrounding area.
Hotel is tired looking in places, and service was sloppy at times.
Spacious room,.dimmer was ok, and breakfast was plentiful with a £5 supplement on all cooked food with the exception of the English Breakfast.

At £99 b&b it was good calue for money.

Business

8/10

Excellent

09 May 2025

Charles

Positive
Great value, excellent food, lovely setting, good pool, attentive helpful staff.
Not so positive
No wifi in room 112.
No sparkle in the sparkling water dispenser outside the room.
ROAM is not a user friendly car charging app.

Business Self

6/10

Pleasant

08 May 2025

R

Beds are horrendous

The beds need attention, the mattresses are worn out and the toppers can’t compensate. This was the second time staying here and both times the beds have been abysmal!
Other than that the decor is dated but doesn’t have an impact on anything really.. the service is good as are the onsite facilities

Business

10/10

Exceptional

08 May 2025

James

Very good

Very good stay, clean and has a pool

Business

4/10

Poor

07 May 2025

Keith

Too expensive

Filthy hotel

Crack in my sink and leaking

Booked doulble bed got 2 singles

Carpets old very old in fact,
Decorations in rooms are late 70s early 80s in my opinion.

Grounds are nice

Very expensive menu for what it is.

Breakfast is £24 over priced again. In my opinion.

No nets up at windows, so walking out of bathroom into room. Children’s play area outside in garden. Not a good idea.

Business

10/10

Exceptional

05 May 2025

Alex

Family friendly hotel

Lovely hotel, hidden gem with good sized pool. Good food and drinks and room were a good size. Staff all friendly and helpful

Friends_and_family Family

8/10

Excellent

04 May 2025

Anita

Easy to park car plenty of room. Nice qrea to sit out in the sun at the back of hotel, small area with childrens play area outside. Loved view from room of the stream and bluebells and trees and sounds of the birds.
Staff were polite and helpful.
Rooms could do with bit of an update .

Leisure Partner

8/10

Excellent

03 May 2025

wayne

Have stayed here twice now when attending meetings in our office in Shotton. The grounds a nice and the rooms large and there is free access to the pool and gym on site.

Business

10/10

Exceptional

02 May 2025

Paul

Absolutely superb hotel. Will definitely book again to stay here

Friends_and_family Friends

10/10

Exceptional

01 May 2025

ian

Great value, outstanding breakfast

Great stay over two nights . Food fresh , well cooked .

Breakfast is always amazing as freshly cooked for you . Good continental aswell.

Business Self

10/10

Exceptional

30 Apr 2025

Verified traveler

Worth a stay

Hotel was great, breakfast was good quality and the gym facilities were good for what is needed when staying away, I will be staying again.

Only downside was no AC in the rooms

Business

10/10

Exceptional

29 Apr 2025

Caroline

liked the spa and large room

6/10

Pleasant

27 Apr 2025

Richard

Make your own mind up !!!!

Hotel out dated, fusty, shower ( I’ve peed quicker ) mattress cheap and nasty

Business Partner

4/10

Poor

23 Apr 2025

philip

Lovely place but foor and ba staff could be better

Staff very slow and table not cleared until i asked. Food was tasteless also no mention of what comes with what you order so i had a portion of chips i didnt need

Business

8/10

Excellent

21 Apr 2025

Judith

Service, food and hotel were great our room was lovely and spacious but it was like a sauna, it made it very uncomfortable to sleep in and was not what you would expect from a suite.
Couldn't fault the breakfast buffet or drink selection in the bar.

Partner

6/10

Pleasant

21 Apr 2025

carol

I stayed here 20 years ago. The hotel hasn’t been maintained well since. Fabric on bedroom chairs was sun bleached and frayed. Plug hole in bathroom sink was rusted. Lovely Elemis bathroom products in shower and hand basin but none available for the bath !
Pool in Spa was unavailable which was disappointing.

Business_and_leisure Family

8/10

Excellent

20 Apr 2025

Nikki

Happy family of 3

Easy checkin, large comfortable rooms with massive bed, free use of the spa and children permitted between certain hours was a bonus, it was a spontaneous two nights away and actually felt like a proper little break with the spa included for us all, our daughter enjoyed it.
Restaurant and bar we thought a little expensive so only ate one night at the hotel however we did enjoy our meal.

8/10

Excellent

17 Apr 2025

David

lovely hotel and spa

decent hotel , good spa ( no hot tub or jacuzzi but lots of hot rooms ) good service , food good quality.

breakfast taste ok but extra (£5) if you want anything but the basic breakfast .
£4 extra for a latte or different coffee or tea

no mushrooms second morning , no offer of replacement or extra options

Business