Name: Village Hotel Wirral
Address: Pool Lane, Bromborough, Wirral, CH62 4UE, GB

10/10

Exceptional

04 Aug 2026

Dane

Nice clean property , staff were great , room was fantastic

10/10

Exceptional

04 Aug 2026

David

Fine stay at The Village. Everything was very smooth

2/10

Poor

31 Jul 2026

Irene

I had a really poor experience at this hotel. I paid for parking during my stay, but still ended up with a parking fine. It took five phone calls and multiple emails just to get the hotel to confirm that I had paid.The staff admitted they are having major issues with their third-party parking operator wrongly fining guests (which isn't mentioned when you book). Despite knowing about the glitch, they told me I have to appeal it myself. Because I was in a hire car, this is costing me a massive amount of extra time, energy, and stress. If the hotel knows their contractor is broken, they should be resolving it for their guests.Aside from the parking nightmare, the hotel itself is in desperate need of an uplift. It felt shabby, grubby, and the reception desk was completely empty when I arrived. Staff were hard to find the entire time.I will never stay at a Village Hotel again after this.

10/10

Exceptional

29 Jul 2026

Liviu Constantin

I have just good words about this hotel. The lady at the check-in was very service minded, quick and wonderful. It was a pleasure to stay at this hotel.

8/10

Excellent

28 Jul 2026

Jane

The room was great, didn’t use any facilities on this occasion but would return.

8/10

Excellent

27 Jul 2026

Joanne

The staff lovely, HOWEVER the rooms have been upgraded/updated but are minimalist. There is nowhere to put your suitcase but on the floor, there is a bar sticking out of the wall to hang your clothes with only 4 hangers, the iron is stored/placed on the floor in the corner. There are only 2 small drawers (one has the hairdryer in it taking up most of the space) in the unit below the tv.

The bathroom updated to a walk in shower is nice. Very clean.

The painted doors and certain walls are very bold (mine was a deep blue) others are bright orange or lime.

Watch out you don’t fall out of bed when turning off the lights as they are very spaced apart, unlike my daughter!

10/10

Exceptional

26 Jul 2026

christina

Polite staff ..

10/10

Exceptional

26 Jul 2026

Zoe

Brilliant stay! The club upgrade was excellent but the thing that sets this place apart is the staff. Nothing was too much trouble - everyone was very welcoming! Thank you - we will definitely use a Village hotel again

8/10

Excellent

22 Jul 2026

Diana

The Staff were so friendly and helpful
Rooms clean and comfortable. Even a Dyson fan in the room to stay cool

Pool a bit busy for me but it was nice to see children enjoying it
I chose the wrong time to use it

As a single female traveller felt welcome and secure
Definitely visit again

8/10

Excellent

18 Jul 2026

LYNN

Half hall not finished other side inside floor without carpet. I had good sleep well.. but I couldn't reach close the window long bay shelf.. lol. Red sofa but bit low.. lol. Disabled shower room is bit old floor & flood toward front door inside bathroom.. toilet seat bit close sink but it ok..other handles hold are brilliant.. lol thanks for stay hotel.

8/10

Excellent

17 Jul 2026

Stan

Some of the rooms are being renovated,so some of the corridors are being worked on,service was good

Friends_and_family Friends

6/10

Pleasant

12 Jul 2026

Teresa

I didn’t look properly when I was making a booking that this four star hotel has no air-conditioning. I would have never stayed there as the heatwave was unbearable.
My daughter, who lives in Port Sunlight suggested that I would be more comfortable in the hotel with air-conditioning. How wrong we both were!
The check-in was very smooth.
When I arrived in the room I discovered that I had only one tiny fan and the second one that was not working at all.
I had no glass or bottled water. The duvet on the bed was very heavy and winter warmth( in the heatwave).
I could not sleep as it was so hot!
Plus the blackout blind sticks out and makes noise when the window is open. The room is not dark and allows street light in, so no decent sleep.

It is not very
Next morning I raised the issue with no bottled water and no glass at the reception and they told me that you don’t get a bottled water in the standard room (in four start hotel!!!).
They said that I will get a glass and they will see what they can do about the duvet, if not I could just get a sheet.
As for fans they said that you only get one fan per room.
However, i never got a glass for water or to put water in the kettle or nobody has done anything about winter weight duvet.
At £125 a night I could have stayed in nearby Travellodge for half price.
I didn’t haven breakfast there as I only have plain yoghurt with fresh berries and some seeds for breakfast so it would not make sense for me to pay for the breakfast.

Self

10/10

Exceptional

12 Jul 2026

Anthony

First time staying at this hotel, on entry the staff were very welcoming, facilities were more than expected. Good food, amazing sleep as our bed was very comfortable. Couldn’t have asked for a better place to stay for the weekend.

10/10

Exceptional

06 Jul 2026

Ian

The staff at check in and throughout our stay we're really friendly and helpful, we felt at ease straight away
The room was a good size, recently refurbished and very comfortable.
The breakfast was delicious, both hot and cold options, and the dining area was well spaced out.
Would definitely return to this hotel if we were in the area again 😊

Partner

2/10

Poor

03 Jul 2026

Lee

We were unable to sleep in the room due to the fact it was too hot and had no air con, so we had to leave.

If a hotel does not have air con it needs to be made clearer when making the booking, especially y in the summer time.

Partner

6/10

Pleasant

28 Jun 2026

Amy

The room was clean, the staff were friendly, and it was convenient having a Starbucks and bar/restaurant on site.

Unfortunately, our stay was let down by the lack of air conditioning during the heatwave. We were on the top floor, so the room became incredibly hot and stuffy, making it very difficult to sleep. Although there was a fan provided, it barely worked so made no difference. The windows only opened slightly due to the safety restrictors, which is understandable, but it meant there was virtually no airflow or breeze.

Overall, it was a pleasant hotel in many ways, but I wouldn’t stay here again during the warmer months unless air conditioning was available.

Partner

10/10

Exceptional

14 Jun 2026

Brad

The reception team were very helpful, friendly and welcoming!!!
Tracy in the Bar and Grill was fantastic! Her enthusiasm and energy really made our evening special!!

10/10

Exceptional

14 Jun 2026

neil

Paying the extra for a club room is worth it as the use of the pool and gym add a nice touch and the jacuzzi and steam room are a great way to chillax before the journey home

Partner

10/10

Exceptional

13 Jun 2026

Annette

Hotel was immaculate and the facilities excellent. The rooms themselves were large and spacious with everything you needed. The only slight issue was there was no plug socket near the mirror in one room and in another there wasn't one by the one bed...but we could get around these.

Family

10/10

Exceptional

12 Jun 2026

Andy

Lovely Hotel, polite and helpful staff on every department.

Clean and comfortable rooms, great food with large portions. Lots of parking spaces available.

Ideal for business use, my only downside was no water in the room.

Self

8/10

Excellent

07 Jun 2026

David

Friendly and helpful staff

Business

8/10

Excellent

25 May 2026

Emma

Everything was fab- rooms clean and spacious, pool lovely. Only thing that let it down was the restaurant. Super loud music and the sports channel being left on really loud after a football match.

We went to eat somewhere else as it would have been too much for my children.

Friends_and_family Family

8/10

Excellent

22 May 2026

Takunda

Very friendly staff

Self

2/10

Poor

17 May 2026

Dawn

Staff, food and the SPA was amazing BUT the noise from a function room right below our room spoilt all.
Did not stop until 1am a constant thump of music, we were there for a relaxing weekend but couldn’t sleep at all until after 1am. When we told the receptionist they were not concerned with no apology. Seemed it was us wrong for not joining the party.

8/10

Excellent

15 May 2026

Philip

Great hotel but room overlooked the sir con unitts which hum all night.

Half the price of staying in liverpool, worth it and just booking am uber for £25-£30

Partner

6/10

Pleasant

15 May 2026

James

great staff - good breakfast - comfortable room - stayed 2 nights and the first night was ok. My room had a window with gaps around creating a draught and during the second night, I was kept awake by a constant whistle form the strong winds. at around 4:30, a noisy lorry arrived to deliver/collect glass (not good) - just bad luck I guess

Business

8/10

Excellent

11 May 2026

tracy

Room was spotless, shower was a bit temperamental. No air con so got a bit hot. Could do with bottles of water in room and glasses. Could do with drawers at bedside.
Buffet breakfast had a good selection of hot and cold food. Bar was spacious with cinema screen and seating. Plenty of parking spaces. Would definitely recommend.

Partner

10/10

Exceptional

09 May 2026

Elizabeth

Everything is a perfect thank you

Partner

10/10

Exceptional

09 May 2026

Caroline

Super helpful and friendly staff. Great room rate for such a spacious room and very clean. On site Starbucks a bonus and a retail park a couple of minutes walk away.

Family

10/10

Exceptional

09 May 2026

Tracey

The bar staff were pleasant and the food was lovely

10/10

Exceptional

06 May 2026

Anne

Lovely stay

Friends

8/10

Excellent

04 May 2026

Martyn

Great bar and restaurant for evening meal. Easy check in but over priced breakfast.

Friends

10/10

Exceptional

30 Apr 2026

Daniel

This Hotel is ideal for a weekend away or over night stay, staff very polite and helpful, rooms are very comfortable and plenty of room, shower excellent, Breakfast plenty of choice, a good atmosphere great for watching football, drink prices competitive and plenty of parking.

Family

10/10

Exceptional

27 Apr 2026

Sarah

Upon checking in, the girl was so lovely, professional and helpful.
Hotel room was nice, outside there was building work, but it didnt impact inside. The guy working in Starbucks inside was really bubbly.

Self

10/10

Exceptional

17 Apr 2026

Lee

Lovely staff

10/10

Exceptional

14 Apr 2026

Aisling

Super friendly and helpful staff. One girl I think with cool purple highlights was so kind and thoughtful, she left a little treat on our pillows for us) overall, a lovely stay. Will come again!

Partner

10/10

Exceptional

13 Apr 2026

Phil

Excellent accommodation and facilities. Evrywhere was clean, rooms were a good size and the pool area was excellent. Bar was good with live sports on. Breakfast was a little disappointing for the cost.

Partner

10/10

Exceptional

12 Apr 2026

Nicola

Stayed 2 nights. Really good hotel. Excellent facilities. Lovely breakfast. Nice rooms. The only negative comment is we had very noisy neighbours on our first night who had people in their room and played loud music from 12.30am until 2.30am which was not what you want for a weekend away. Otherwise would recommend.

Partner

6/10

Pleasant

05 Apr 2026

Trudy

Our room was not clean and the bathroom needed cleaning. The staff were all pleasant and very helpful. We would stay again if the cleanliness gets better but did enjoy the rest of the hotel.

Partner

10/10

Exceptional

28 Mar 2026

Mike

Just an overnight stay whilst at an event nearby - bed was very comfy and room had an opening window!

Self

10/10

Exceptional

26 Mar 2026

CRAIG

Shower was the wrong way round in my room

Self

10/10

Exceptional

25 Mar 2026

Elizabeth

Great all round

Partner

10/10

Exceptional

15 Mar 2026

Sam

Can’t fault at all

Partner

8/10

Excellent

28 Feb 2026

roger

On booking this hotel it should include the gym pass and also breakfast

Friends

8/10

Excellent

22 Feb 2026

Peter

Warm greeting. Nice welcoming hotel with many amenities. 1st night’s original room had a challenging setup and a bathroom that didn’t meet expectations with a tiny tub that made showers uncomfortable and unwelcome. I asked for the possibility of a new room with a walk-in shower and was given a much improved room with a much improved bathroom for the next 2 days and nights. This made the visit significantly better. Great restaurant and pub onsite was a pleasant surprise with great service, staff, food and reasonable prices. Special thanks to the woman at front desk who arranged the upgrade of room and the housekeeper staff and especially Ella who went beyond providing needed room supplies and cleaning with a happy demeanor.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Andrew

Excellent hotel everything was lovely and hope to visit again in the future

Partner

4/10

Poor

10 Feb 2026

Emma

Amenities, jacuzzi was to hot and the chlorine stung my eyes only lasted 5 mins terrible experience.

10/10

Exceptional

03 Feb 2026

Louis

Room was nice and food was good and brilliant value

Business

10/10

Exceptional

25 Jan 2026

Jamie

The venue was really nice with a coffee shop on site and cinema in the bar for the kids i thought was a really good ideaa rwall

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

Barbara

Lovely clean room and bathroom . Very comfy bed . I didn't have breakfast

Self

2/10

Poor

04 Jan 2026

sean

First room we went into TV did not work so they moved us in to a different room would of rather stayed in room with no TV. in the new room we must of been above the utility room or boiler room or something and air conditioning unit outside our room the noise was absolutely horrendous we did not sleep a wink all night left at 6am to go home for some sleep

Partner

10/10

Exceptional

26 Dec 2025

Anisah

The room was clean and the service was amazing.

Partner

6/10

Pleasant

24 Dec 2025

Cheryl

Breakfast offered good choice. Could be clearer that they offered alternative items e.g. poached eggs.

Partner

8/10

Excellent

24 Dec 2025

Simon

Great gym facilities, access to coffee and lovely front desk staff made it easier for a jet lagged traveller to return back to the area to parents before Christmas.

4/10

Poor

22 Dec 2025

ian

Only able to eat breakfast once, as a leisure break to complete service at 9am and not even offer a coffee or piece of toast was terrible

Leisure Partner

10/10

Exceptional

15 Dec 2025

Andrew

Amazing staff!

8/10

Excellent

14 Dec 2025

Darren

Hotel is fine. But as usual with Village hotels, Parking is the main issue.

Business Self

10/10

Exceptional

07 Dec 2025

Ann

Stayed over for a wedding nearby, couldn't fault any part of the service or hotel.

Partner

8/10

Excellent

05 Dec 2025

NORMAN

First time using this hotel and will use it again in my future travel to Belfast. good food and at reasonable prices. Room was clean and excellant bed for a good nights sleep. Easy access to ports and tunnels

Partner

4/10

Poor

30 Nov 2025

Bryan

The hotel itself was good however we were not informed of the potential blasting music that was coming from the bar area. We were also on the top floor in a family room and I don’t think the music needed to be that loud. We went down to complain and to see if we could be moved to a different t room but there was no others free. Also maybe don’t fill the rooms above the bar area if it’s going to be that loud.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Linda

The staff is extremely helpful
Sallie went out of her way to be sure everything g was right, the room was clean amd beds were comfy. Pool was warm and the area was clean
Highly recommend!!

Leisure Family

2/10

Poor

29 Nov 2025

Mark

Booked hotel through hotels. Com when arrived got told they were full. But have still taken my money absolute joke. But hotel could refund me to book somewhere else. Expect full refund and compensation

10/10

Exceptional

29 Nov 2025

Win

Rooms very modern although a bit tired. Could do with some sort of a tumbler in the room although no problem getting one from the bar. Very comfortable beds.

Leisure Self

8/10

Excellent

23 Nov 2025

John

All good

Business

10/10

Exceptional

21 Nov 2025

chris

The EV chargers is a game changer for me and will return

Business

8/10

Excellent

14 Nov 2025

Sam

Room was clean and modern. Check in was quick and easy. Staff were friendly. Only downside we found was no bedside plugs

Partner

10/10

Exceptional

13 Nov 2025

Faye

Very friendly staff, excellent pool facilities and spacious room.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

David

Excellent location. Particularly impressed with the staff's attention and friendliness

Leisure Family

10/10

Exceptional

02 Nov 2025

Steven

All great

4/10

Poor

30 Oct 2025

SHARLENE

The bedding was dirty staff were happy to change, the room smelt damp, the bathroom contained mould and had a potent smell of urine. The staff was nice

Leisure Partner

8/10

Excellent

30 Oct 2025

Robert

Very good stay, excellent staff.

Business

4/10

Poor

30 Oct 2025

OLIVER

Yes room was not great. Noisy from the kettle randomly turning on and radiator randomly making noises all night

8/10

Excellent

26 Oct 2025

paul

Not much choice and expensive food

Business Friends

6/10

Pleasant

16 Oct 2025

James

Given a room with a bank of air conditioning fans outside. Moved to another room which was not quite so nice.

Partner

6/10

Pleasant

13 Oct 2025

Owen

Room felt a bit dated, lack of shampoo and body wash in the dispensers. Had an awful view of several air conditioning units and the TV had a limited number of channels

10/10

Exceptional

11 Oct 2025

Jamie

Eveything was amazing! Definitely staying again

Friends_and_family Friends

6/10

Pleasant

09 Oct 2025

Jeff

clean room, a bit noisy a couple of nights of my stay.

Business

2/10

Poor

08 Oct 2025

Danni

Going downhill fast and they really couldn’t care less about their customers.

I was born on the Wirral but now live abroad and return multiple times a year for extended periods to take care of my elderly parents. Village Hotel has been my go to - there’s not a lot of other options on the Wirral with a gym and on-site dining other than Thornton Hall.

For the past 18-24 months, Village has really been going downhill. I’ve taken to buying a big pack of antibacterial wipes on my drive in from the airport and giving the room a good clean before I unpack everything as I’m finding surfaces and the bathroom sticky and dusty, and not very sanitary. I even bought a hand held vacuum on one trip which I donated to my mum afterwards. But like I said, not many options of places to stay.

The final straw was this trip. My mum was suddenly taken into palliative care with not long left to go. I asked the hotel if I could cancel or change the dates of my next booking due to this and they refused. This is to a loyal customer who stays multiple times a year and cleans their rooms for them as they don’t do it well themselves.

Never ever again.

Leisure Self

6/10

Pleasant

05 Oct 2025

A

Didn’t get to breakfast

Business

10/10

Exceptional

01 Oct 2025

Alistair

Room was excellent and the wet room was ideal for my disabled wife. Drinks were very expensive (£20 for a beer and a large vodka red bull) but couldn’t fault the place otherwise.

Friends_and_family Friends

6/10

Pleasant

01 Oct 2025

Tracy

We were not informed that breakfast was only served until 9am.

8/10

Excellent

30 Sep 2025

Paul

Huge room, lots of space and well ventilated. Breakfast was well cooked though would have been good to serve slightly later?

Self

10/10

Exceptional

29 Sep 2025

Mark

Our Stay was fabulously
Staff great Lucy & Kat were so helpful lucy is an asset to The Village Hotels..
Food was great & again staff helpful & friendly

Partner

10/10

Exceptional

29 Sep 2025

John

Never used it

Leisure Family

8/10

Excellent

07 Sep 2025

John

Ok

10/10

Exceptional

03 Sep 2025

Jacqueline

Great value

Great hotel - comfortable rooms

Partner

10/10

Exceptional

31 Aug 2025

Rachel

Highly recommend 👏❤️

4/10

Poor

26 Aug 2025

Angel

Our room was next to a staff room - not sure if it was a cleaning cupboard or something but every 30 minutes we could hear loud banging coming from this room and/or the heavy door slamming meaning we didn’t get a good nights sleep as this went on way past 4am. There was no air conditioning which I was surprised at as other village hotels I have been to do have this. Red stains (?!) on the ceiling of our room, maybe red wine (I hope). Staff on reception were really friendly, our room was just very run down I feel which let it down for the price. Location is fine to get into Liverpool city centre and the reception area, outdoors and bar looked well looked after.

Leisure Family

10/10

Exceptional

24 Aug 2025

Carrie

Quiet peaceful. Nice pool. Good gym and pool

Leisure Family

8/10

Excellent

14 Aug 2025

David

need to remind the check in staff about entering your car registration number

8/10

Excellent

07 Aug 2025

Roger

Very busy hotel, professional and helpful staff, food was tasty

Business Self

8/10

Excellent

05 Aug 2025

simon

We got there abit early so they looked after our bags whilst we went out shopping etc. staff friendly really looked after us. Would recommend 100%, Just 1 thing the shower gels were all gone apart from that was brilliant.

Friends_and_family Family

6/10

Pleasant

31 Jul 2025

Geeta

The plug sockets didn’t work in the room and I was staying due to a wedding. Only one socket worked between 2 of us. Besides that, the room was fine.

Leisure Family

10/10

Exceptional

31 Jul 2025

Verified traveler

Everything was great although the room was really hot. Even with the window open at night it was a bit much.

8/10

Excellent

26 Jul 2025

Zainab

The building was looking so beautiful and my room was also looking good and well equipped. However the cleaning service for the next day was nit satisfying. We had to call over and over again before we could get our room cleaned. Overall my stay was good. The hotel is well equipped which is one of my best thing about the hotel.

Leisure Friends

8/10

Excellent

20 Jul 2025

Brendan

The health club is excellent

Business

8/10

Excellent

16 Jul 2025

Jonathan

Nice Hotel

Nice hotel and staff room is neat and clean but bed mattresses is to firm for my liking.

Business

8/10

Excellent

29 Jun 2025

lyn

Was a convenient place to stay to visit Liverpool. The local area is lovely. Room furnitire was a bit basic. No plugs near the bed. No air con. Broken fan in room.
However staff were all friendly and food was good.

Leisure Friends

8/10

Excellent

26 Jun 2025

Adriane

The room was warm and we couldn’t open the window far enough to let the cool breeze in. The fan provided did not work.

2/10

Poor

24 Jun 2025

Paul

No air con in the family rooms

£370 for two nights in a family room with no air con on the hottest day of the year. Avoid the place.