Name: Wrexham Llyndir Hotel by Belvilla
Address: Llyndir Lane, Rossett, Chester, LL120AY, GB

2/10

Poor

09 Jul 2026

Eira

Don’t stay here it’s nothing like it says on the web site
Windows falling off curtains falling off and not closing properly
No swimming pool no food no bar
Dirty carpet dirty cups sugar stuck in the pot for tea and coffee no milk

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Chelsie

friendly helpful staff,

2/10

Poor

29 Jun 2026

Peter

What a piss poor hotel this is ,it looks like an asylum hotel ! Padlocks on every door , the whole corridor smelt of weed , piles of sheets and towels in the corners , no bar or restaurant and to top it all Expedia send me an Email asking if we would like to reserve a table for a evening meal and breakfast……. Really was the worst place I’ve ever stayed at !

Friends

2/10

Poor

29 Jun 2026

Sarah

From the outside it looked like a derelict building

Not fit to be a hotel even at the price charged

We had to go to a premier inn the next day as we did not feel safe here

Family

10/10

Exceptional

29 Jun 2026

Rachel

very helpful staff on check in, and a nice quiet location with lots of space to park. Some nice historic features both in the grounds and in the property.

Self

2/10

Poor

28 Jun 2026

lee

Hotel is not of a minimum standard.
aesthetically this property is disgusting. Dirty smelly used bedding in hallways.
No access to hotel after 11 as no staff on site which poses a health and safety risk to all residents which is totally unacceptable.
Two members of staff on site at 14:25 have accepted the below standard and safety concerns and have told us to request a refund

Friends_and_family Friends

2/10

Poor

27 Jun 2026

Nicholas

Advertised as having a bar and restaurant. There is no bar, no restaurant, the swimming pool is derelict. The gardens are a mess. There are no fridges or coolers in the rooms, so no way.to get.amy drinks (previously noted no bar or restaurant)..Also ot is in thr.middle of nowhere so a big.problem in the.current heatwave.. Wholey unsuitable as a hotel. Not recommended.

Partner

6/10

Pleasant

07 Jun 2026

Mark

Slightly odd stay. The hotel is down a little lane. I didn't realise that there was a charge for parking until I arrived. You need to ring a bell to get in to the hotel and then you get let it. As I arrived there were some people who thought they had a room booked but the person working there could not find it. I was then checked in and taken to my room. Nothing about the hotel was explained. As we went to my room, some parts of the hotel looked grand with impressive furishings, others looked like they were still being refurbished. I saw signs for a bar & restaurant - and a health club - and asked about the bar and restaurant but that did not actually exist yet. There was no food or drink in the hotel.

Access to my room was via a pin code rather than a key. I was concerned that the pin for my room was very simple and had a relationship to the room number so it may have been possible to work out the other pins for other rooms if they followed the same format. I wasn't given anything to show that I had checked in.

My room was large and comfortable with a desk, good wardrobe space and a good comfortable bed. There were plenty of sockets but no USBs. The bathroom was a decent size and had a shower over a bath.

The person who had checked me in didn't say much, and when I came to check out at around 7am there were no staff to be found anywhere in the hotel. After searching for some, I left a post it note to say I had checked out.

Self

2/10

Poor

05 Jun 2026

Marc

This is by far the worst hotel I have booked in all my years of travel and is to be avoided by anyone thinking of staying. The pictures on the website are of the hotel 5+ years ago when it actually looked that way. On arrival the place looked derelict, the grounds are overgrown and scattered with rubbish. The outside walls have huge chunks of plaster missing and exposing brickwork. Immediately I contacted Expedia for a refund. They then tried calling the hotel the request it back on the photo graphs I sent over in the support chat. The person who I presume was manning the entrance didn’t even pick up the phone. I then knocked the door and told him Expedia were trying to contact the hotel and he just called someone on a mobile and said I need to speak to them. At this stage the phone was ringing again and he still didn’t answer. The person on the phone told me their customer service would action the e-mail the following day and hung up. The inside was dirty and run down, empty beer cans in the table in what I presume was a lounge area. I then left and found another hotel. After this I found a local news article which highlighted the poor state of the hotel and that trading standards had been to the property due to the volume of customer complaints. This place is absolutely diabolical.

Partner

10/10

Exceptional

05 Jun 2026

Kehinde

Going through some little renovations but it’s a nice quiet hotel to sleep at. Will go back soon

Self

2/10

Poor

02 Jun 2026

Colette

This was the dirtiest hotel I’ve been to in a long time.
It smelled of excrement outside and inside after an argument about the room booked was led to the Bowles of the hotel to an unserviced room. It was so dirty that my elderly mum didn’t want to stay there. I was promised a refund but was obviously being fobbed off as 2 weeks later I still haven’t received it

Friends_and_family Family

2/10

Poor

31 May 2026

Kirsty

This hotel is clearly a shadow of its former self. The service at reception was poor, with the doorbell not answered at all on the morning we checked out, meaning we almost locked ourselves out. Many of the amenities listed are no longer available. The window pane in our bedroom was broken, the curtain did not cover the window, and the carpet in the room was very dirty. The bedding and towels were clean. The car park at the front of the hotel is run by a private car parking company; we were told by the receptionist upon checking in that we did not need to pay if we left a review of the hotel.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Loida

Bed was meant to be double but just okay for one person, too small for a couple.
There was much space for a super king bed instead.
Room was basic but quiet with views to the garden. Unfortunately, some occupants in other rooms were very noisy and slamming doors at early hours.
Good price for location, but a bit sad room.
Customer service needs a lot of improvement and a code on front door for people to make their own way; as we had to wait outside '30 min for someone to open the door to reception! It was rather dissapointing at 14:30 pm.

Self

2/10

Poor

30 May 2026

John

Cheap but not great experience

8/10

Excellent

29 May 2026

Samuel

“The hotel offers a pleasant and welcoming environment, conveniently located for easy access. The room was exceptionally clean, and the staff were outstanding, courteous, and always ready to assist.”

Self

10/10

Exceptional

28 May 2026

Isobel

Lovely hotel in a lovely area & staff were lovely when we needed them. Would happily stay again

Partner

6/10

Pleasant

28 May 2026

JUSTIN

Shower broken and toilet 'well used'

Business

2/10

Poor

27 May 2026

Thomas

The photos and overall rating of this hotel is a lie. I believe it was once a nice hotel but it is no longer. After a long wait at reception ringing the bell we was greeted by a man wearing blue gloves that he had just been cleaning with in scruffy clothes who took us to an uncleaned room with sticky bathroom floor, dead insects and used towels. The bed looked to have collapsed on one side and the code to room was a very secure of the room number followed by 2 zeros. We sought alternative accommodation for the night and will not go back there again

Partner

2/10

Poor

26 May 2026

Josh

Hotel is in a nice location. And that is the only positive. Arrived to be told we have no electric in the room as previous guests caused problem (met another couple who had bene told the same thing about there room too). Rooms dirty with cobwebs and dust. We found empty food wrappers next to our bed. Outside was a mess with litter and beer cans all over. Very outdated furniture and alot of maintence work needed for things falling off walls and electrics exposed

Partner

4/10

Poor

24 May 2026

Phil

There was a loud fan running all night. Despite when booking it saying 24 hour check in I was told it was a good job I was there before midnight as they close. The carpet didn’t fit and had gripper showing at the edge. The bed lamp was rusty. The bathroom door looked new as it still had a piece of paper stuck to it with the size hand written on it. Shame it didn’t fit properly and stuck on the floor. Stains on the carpet and walls (coffee splashes etc) The cables for built in lights were left in junction boxes (safe but there should be lights there) no remote for TV.

Bedsheets & towels were clean

Self

2/10

Poor

23 May 2026

Zac

I arrived in the supposed free car park, signs said we had to pay. No staff in reception, building and interior looked like a plush prison (not in a good way). I left immediately and booked another hotel.

Self

2/10

Poor

22 May 2026

Gary

A joke a scam definitely never going back

6/10

Pleasant

20 May 2026

Janet

Bed not comfortable spring coming out need updating the beds
But it’s fine to stay for 2 nights

4/10

Poor

15 May 2026

Nicola

Staff were very willing to help but the place just isn’t geared up to be a hotel anymore, it’s clearly been taken over by non-hoteliers who are managing it as best they can. Zero amenities you’d expect at a normal hotel like dining, facilities etc. cheap but not very cheerful.

Partner

2/10

Poor

21 Mar 2026

Roberta

Completely not as described. I would avoid this hotel at all costs.

Partner

2/10

Poor

17 Mar 2026

Gary

Arrived for a pre-booked stay. Told they were closed for health and safety repairs and they couldn't honour booking. Refused to refund and took money for a no show reason.

Self

2/10

Poor

15 Mar 2026

Tharushi

The property was closed due to health and safety reasons.

Partner

2/10

Poor

13 Mar 2026

Adrian

This is the worst ever experience I’ve ever had
After ferry delays late at night zero phone signal left half an hr before someone eventually answer the door to be told the hotel had a serious fire risk & waiting on an inspection the next morning
By this time it was past midnight & struggling to get alternative accommodation so had No option but to sleep across my seats leave unable to use my breathing machine
I will never use this booking service again can’t even spk to anyone regarding a refund

Self

10/10

Exceptional

08 Apr 2020

Michelle

It was fantastic staff were amazing they were so kind

Partner

8/10

Excellent

02 Mar 2020

Verified traveler

Our stay was lovely friendly staff when they was around, breakfast was lovely. Down side was sauna not working and was only told about this On the Saturday. The views and grounds where stunning, we will return again at some point.

Leisure Partner

10/10

Exceptional

01 Mar 2020

sharon

1 night stay

Beautiful hotel. Lovely friendly staff. Food was delicious, both evening meal and breakfast.
Our room was lovely.
Our only complaint was the people next door to us who thought it was ok to talk loudly, shout and have the tv on max till gone 2am. This is no reflection on the hotel and would definitely stay again.

Partner

10/10

Exceptional

19 Feb 2020

A S

Great hotel

Great trip with the most helpful & pleasant staff. Will certainly go again.

Partner

2/10

Poor

15 Feb 2020

Verified traveler

Beds were awful Broken and pillows like bricks , cleanliness of pool terrible, no baby changing facilities in swimming are making it difficult.

Friends_and_family Family

10/10

Exceptional

12 Feb 2020

Lee

Fab

Great

Partner

10/10

Exceptional

11 Feb 2020

simon

Mr m

Super value and great feel to the whole place food good and leisure good value all round and friendly service 👍

Partner

8/10

Excellent

31 Dec 2019

Verified traveler

Lovely two nights spent here staff were lovely food great and hotel. Had a problem with our room the first night as radiator wouldn’t turn off so was like a sauna but we were moved and up for added the next day

Leisure Family

10/10

Exceptional

30 Dec 2019

O

A great retreat near Chester

Friends_and_family Family

8/10

Excellent

29 Dec 2019

Verified traveler

Large room layout. Unfortunately no air-conditioning needed updating.

Leisure Partner

10/10

Exceptional

28 Dec 2019

Brian

Better than the image portrayed by the photos great breakfast

Partner

10/10

Exceptional

13 Dec 2019

Laura

Perfection

Wonderful, beautiful place, fantastic staff. Couldn’t have asked for more and we will definitely be back. Can not fault our stay at all. Thank you

Friends_and_family Family

8/10

Excellent

09 Dec 2019

Verified traveler

Room was loverly.check in very easy. Hotel feels a little run down in areas. Staff need more training in making latte coffees. It was cold and far too strong.
Breakfast was loverly but i felt i was in an all inclusive hotel abroad as it was self service. Still it was hot and tasty.

Leisure

6/10

Pleasant

02 Dec 2019

Abbi

Room is smelly

Business

10/10

Exceptional

21 Nov 2019

Deborah

Excellent location. Friendly staff and the food was delicious. Good value.

Partner

4/10

Poor

18 Nov 2019

D

I paid for a spa hotel and was told on arrival both the the pool and sauna wasn't working!!
Scammbled eggs for breakfast were cold.tip heat your warming pans before putting food in them
As for the room ! Bath was dangerous and unsafe

Business_and_leisure Partner

10/10

Exceptional

27 Oct 2019

Nathan

Attentive and polite and friendly staff. Really good atmosphere and lovely hotel, would certainly recommend and will be returning

Partner

8/10

Excellent

19 Oct 2019

Verified traveler

Extended country house, a bit off the beaten track. Room was comfortable, not new, but not tired. Parking was ample, however for some reason there was evidence of a bike being stripped down in the car park the following morning? Breakfast itself was good, with a selection of hot and cold items if booked.
Be careful of satnav when leaving, if you go Right out of the hotel, there will be a few miles of single track lanes which appear to be a rat-run for avoiding congestion.

Business Self

8/10

Excellent

25 Sep 2019

Laurie

Lovely Llyndir

Lovely place to stay. Ample parking, serene looking pool and comfy bedroom. Bathroom showing signs of wear but that is to be expected for a house of this age/busy hotel. Very helpful staff, and fab breakfast. Would stay again.

6/10

Pleasant

22 Sep 2019

Joan

Little tired and not so clean in need of updating would not go back.

Partner

10/10

Exceptional

19 Sep 2019

Duncan

Great hotel very quiet clean rooms would recommend

Friends_and_family Friends

10/10

Exceptional

16 Sep 2019

Melissa

Great hotel

Set in lovely quiet surroundings, this is a lovely hotel with great staff. I was here for business, but will definately come again for pleasure.

Food choice was good and reasonably priced and there is plenty of parking

Business

10/10

Exceptional

01 Sep 2019

Verified traveler

Friendly helpful staff, relaxed atmosphere, wonderful breakfast, comfortable well equipped rooms and beautiful grounds.

Leisure Family

10/10

Exceptional

20 Aug 2019

AM

There is plenty of place for children’s to play. Supermarket and pubs are close by. It is beautiful for long or short walk.

Leisure Family_with_children

8/10

Excellent

11 Aug 2019

Nicholas

Hallmark hotel

I booked this place so I could get away from the city the hustle and bustle. This has a spa has a swimming pool.a few Queen rooms where you can go and sit and relax you can sit in the garden outside.
Something I've not seen before you can get vouchers for a free drink if you request for your room not to be cleaned and the towels changed.
you need to realise that this is an old hotel old property I think it gives it character.
The staff you cannot fool they are fantastic.

Normal breakfast eggs bacon sausage black pudding cereals some yoghurt and fruit juices toast.
I did not have the dinner myself but I have been told it is very very nice.

Partner

10/10

Exceptional

03 Aug 2019

Verified traveler

Lovely overnight stay with the family. Staff were lovely.

Leisure Family_with_children

10/10

Exceptional

01 Aug 2019

Adrian

Lovely hotel and staff

Business

10/10

Exceptional

25 Jul 2019

Elaine

Lovely evening away

Lovely staff food at evening meal was really good. The room was a little tired but very clean. Small but nice pool. Would go again

Partner

10/10

Exceptional

19 Jul 2019

CHERYL

Staff are amazing 😉

On arrival I was shown the spa and restaurant facilities. My room was clean and spacious and there was a personalised card from the manager and housekeeping staff which was a lovely welcoming touch. If staying more than one night and you forgo housekeeping they offer you a free drink as reward and eco friendly incentive which I have never experienced anywhere else and I thought it an excellent idea.

My room also had plenty of wardrobe space and there was additional seating area which was nice.

I had breakfast and evening meal which were tasty and reasonably priced. I used the pool and sauna facilities and these were small but adequate. I didn’t use the gym but it looked well equipped. The reason I didn’t give full marks for cleanliness was because the flooring in the changing room could do with a refurb and the window frames could do with a refresh of paint.

Saving the best for last - i found all staff particularly friendly, helpful and professional - without a doubt they are a credit to the hotel and it’s best asset. Nothing was too much trouble for them even when it was clear that they were very busy during their peak meal service and on one occasion having to deal with a rather rude and unreasonable client who was insisting on having scampi when it was not on the menu.

I would definitely go back if I was staying in the area.

Self

10/10

Exceptional

16 Jul 2019

KEITH

Highly recommended

Attentive service very helpful and polite.high

6/10

Pleasant

16 Jul 2019

Verified traveler

Very quiet with lovely grounds to walk in. The hotel was a nice place to relax.

Friends_and_family Partner

4/10

Poor

14 Jul 2019

Verified traveler

Staff were unhelpful and rude.
Hotel is very basic.
After arriving following a long journey from London we waited 20 minutes to be greeted at reception after having to go and find a member of staff ourselves.
The night check in supervisor arrived, was unhelpful and proceeded to get his manager. On the duty managers arrival the supervisor told him I had been moaning right in front of me. I asked him to elaborate on what his comment meant and he told me he was just trying to explain the situation to his manager.
The manager was equally unhelpful or able to make us feel welcome.
The worst service I have experienced in a long time.

Friends_and_family Partner

8/10

Excellent

12 Jul 2019

Verified traveler

Very friendly, happy to.oblige, made very welcome for my birthday. Wedding parties kept well segregated from other guests. Clean and quiet. Restaurant menu was a bit unimaginative though with a lot of beefburger options

Leisure Partner

8/10

Excellent

08 Jul 2019

Verified traveler

Fantastic setting.
Great to have a pool and a spa.
Rooms are very spacious.
And reception staff friendly and helpful

Business_and_leisure Family

8/10

Excellent

04 Jul 2019

Verified traveler

Lovely peaceful setting staff were excellent the hotel is lovely with lots of original features.

Leisure Partner

10/10

Exceptional

02 Jul 2019

Verified traveler

Staff were very good and the breakfast was excellent value

Leisure Family

6/10

Pleasant

16 Jun 2019

Verified traveler

Very comfortable. Excellent check in service. Breakfast service very lacklustre. Getting a hot cup of tea was a very slow process.

Friends_and_family Family

8/10

Excellent

02 Jun 2019

Michael

Good location for access, nice setting too.

We used the hotel as a base for local activities and it was perfect for what we needed.
The ladies enjoyed their spa treatment and found a nearby pub (Nags head) that served nice food although the hotel also served lunch.
The staff were very nice and friendly. Breakfast was good with a wide selection.
The pool area is a little tired in comparison to the rest of the hotel but generally clean.

Partner

8/10

Excellent

31 May 2019

John

A lovely stay

Nice hotel, lovely breakfast, friendly staff. General indoor appearance and decor of the hotel was very good and well maintained, however bedroom we occupied was rather dated. We will definitely stay there again

Partner

8/10

Excellent

12 May 2019

Phil

comfy

lovely room, bar was a little pricey so ended up going out instead

10/10

Exceptional

27 Apr 2019

Verified traveler

Lovely hotel - lots of character. Very friendly staff. Very helpful.

Leisure Partner

10/10

Exceptional

21 Apr 2019

ken

Very pleasant staff, hotel in a nice location.
Excellent food and service.
Look forward to returning in the future
Would recommend hotel.

Partner

8/10

Excellent

15 Apr 2019

Harald

Wonderful surroundings

Nice old fashion charm

Partner

10/10

Exceptional

12 Apr 2019

Verified traveler

The staff were so lovely and polite. The breakfast was lovely and good selection. Hotel nice location and grounds. Would visit again

Friends_and_family Family

10/10

Exceptional

10 Apr 2019

Verified traveler

Everything about the place and it’s surroundings is just wonderful.

Friends_and_family Partner

8/10

Excellent

17 Mar 2019

Verified traveler

Very friendly reception. Breakfast was good with a selection of cereals / toast / marmalade / jam etc. Although no cold meats / cheese selection. But the usual bacon / sausage / scrambled or fried eggs/ mushroom / tomato & beans Staff very attentive without being overbearing.

Leisure Friends

10/10

Exceptional

08 Mar 2019

Eleanor

Good service, great food!

All staff were very friendly, helpful and polite. The food in the restaurant was fantastic - great selection and excellent standard. The room we stayed in was a little dated however comfortable, warm and clean. Will definitely return - a lovely hotel

8/10

Excellent

26 Feb 2019

Cheryl

Lovely hotel in spacious grounds. Only criticism was no lift & being on 1st floor with small children was awkward with pushchair. Also, booked a cot for room which wasn’t there so had to ask for one.

Family

8/10

Excellent

12 Jan 2019

Anthony

Nice!

Nice food, nice surroundings, nice facilities, nice trip to the office in the morning..... nice!

10/10

Exceptional

30 Dec 2018

Ged

Excellent little break.

Grabbed a couple of nights away in between Christmas and New Year. The hotel is in a lovely quiet setting in Rossett about 7 miles from Chester. Service, food and the room were all very good. Enjoyed it!

Partner

8/10

Excellent

28 Dec 2018

Verified traveler

Lovely staff!! Good value for money! Food was fab, would stay again.

6/10

Pleasant

09 Dec 2018

Verified traveler

Excellent food and staff, average room

The staff here are very warm and welcoming and seem to take their job and customer satisfaction seriously. We had breakfast here and the choice and quality was very good. It is a beautiful hotel in a lovely, peaceful area.

The room was quite disappointing. It wasn’t completely clean on arrival and the beds weren’t particularly comfy. It had all the expected amenities and a good tv which came in handy to keep the kids quiet whilst getting ready.

Overall I was pleased with our stay and would come again but the rooms need to be kept tidy and the beds could do with an upgrade.

Family

8/10

Excellent

18 Nov 2018

Colin

Short stay

Great hotel in a fabulous location. Excellent customer service from very friendly staff. Only down side was the state of the plumbing which necessitated a change of room

Family

10/10

Exceptional

11 Nov 2018

Roger

Could be better signposted from access roads. Good grounds for dogs.

4/10

Poor

24 Oct 2018

Verified traveler

Lack of hot water, again on another visit and no system in place to rectify. Reception staff very helpful. Management need to be more proactive. I've stayed here several times and encountered same issue eavh time. It ruins the whole stay. I dont want discounts just a basic service. Plus side, helpful staff, very goid with pets

8/10

Excellent

19 Oct 2018

Chris

Business trip

Overall the service was good although there were a couple of exceptional staff who made the service feel genuine.
Hotel showing signs wear and tear and could do with an overhaul.
The gym needs a thorough clean as the smell of stale sweat was not conducive to exercising.
Water pressure very poor so unable to use shower in the room I stayed.

10/10

Exceptional

10 Oct 2018

Andrew

Lovely surrounds, clean and well presented. Includes squirrels.
Good on site catering

8/10

Excellent

23 Sep 2018

Verified traveler

Lovely hotel, nice grounds, very peaceful, would definitely go again

10/10

Exceptional

01 Sep 2018

sophie

Excellent stay

Room was beyond our expectations, all staff very friendly and couldn’t do more to help! Restaurant was very good value for money and the food was gorgeous! Will deffinately be back

Partner

8/10

Excellent

25 Aug 2018

Donna

Some improvement needed

Some of the decor a bit tatty and headboards on all the beds would be nice. Friendly staff though and beautiful setting

Family

8/10

Excellent

18 Aug 2018

Paul

Business stay

Great staff, good food.
Poor WiFi connection

8/10

Excellent

16 Aug 2018

Paul

Business stay

Nice hotel, great staff, food is very good,
wifi is not the best of and on had to keep connecting

10/10

Exceptional

08 Aug 2018

Michelle

What a lovely place

Lovely relaxing hotel , perfect base for some fantastic days out pity we only stayed 1 night, room was spotless & very comfortable

Family

8/10

Excellent

04 Aug 2018

jP

Good location

The hotel grounds are beautiful, in a peaceful and relaxing area. Breakfast is ok

10/10

Exceptional

04 Aug 2018

lisa

Lovely relaxing hotel

My husband, myself and our 14 year old son stayed in a family room for 2 nights. The hotel is situated very well for trips into Chester or to visit North Wales. The bedrooms were large and very comfortable. We dined at the hotel both nights and found the food very nice. Beautiful grounds to sit and enjoy a drink.

The swimming pool was lovely and warm, very pleasant morning swim. The staff were very helpful and friendly. I would definitely return again and recommend.

2/10

Poor

08 Jul 2018

Gordon

Unfortunately

Unfortunately when we went to check into this hotel yesterday 7th July we where told the rooms which we booked on the 1st April were occupied by people extending their stay! We were transferred to Hallmarks Queen Hotel Chester,the taxi fares there and back were reimbursed,but this was most inconvenient as we were part of a wedding party.
On our return on the 8th July we took breakfast at the Llyndir Hall which was excellent and the staff very pleasant and courteous at all times.

6/10

Pleasant

07 Jul 2018

Verified traveler

Didn’t have booking details on arrival. Sofa wouldn’t pull out and no air con. Bed very hard and most of the channels didn’t work on the telly. Receptionist very friendly grounds around the hotel nice to look at. Nice pool and sauna

2/10

Poor

13 Jun 2018

Lynne

Welsh Border Hotel

The outside facade and the gardens of this hotel are exceptional. The inside of the hotel was very dated. When we were waiting to check in on what was an extremely hot day I noticed a drinking water station with fresh lemon inside - my first thought was 'lovely' that is until I noticed the lid was off the top and there weren't any clean glasses. Our room was not very clean and in the bathroom along the side of the bath was black mould, when we showered water poured out from underneath and flooded the floor. I booked the hotel because it had a pool - the changing rooms were extremely dirty with mould etc. and there was no signage to the pool reception - which would have told us we needed a token for the lockers as new pound coins didn't work, we would have also have been given towels. My husband, in the male changing room asked a gym member who told him where the reception was. The pool tiled area was very dirty and the foot bath was slimy and disgusting. The pool itself was tiny. One good point - the breakfast was delicious. I would certainly not recommend this hotel and was very thankful it was only one night.

Partner

6/10

Pleasant

10 Jun 2018

Tracey

Nice stay, wouldn’t go back

Nice hotel in a good location, the staff were friendly and courteous. Hotel is a little dated and our room was very hot with only one small window to open

Partner

10/10

Exceptional

04 Jun 2018

Neil

The staff at this hotel were exceptionally friendly and helpful. We would definitely stay again.

Partner

6/10

Pleasant

01 Jun 2018

Lorraiine

Nice comfortable hotel

Lovely room, cleanliness excellent, reveption staff lacking experience

10/10

Exceptional

02 May 2018

ShelbyCobra

Beautiful location with 5 star staff

Staff couldnt be more helpful, had a lovely 1 night break. Would definately recommend. Rooms lovely and spacious and comfy beds. Only thing that niggled with us was the fact the bed was 2 singles put together so a crack appeared in the night. This wouldnt stop me from returning though as i couldnt fault anything else. We decided to have an evening meal at the hotel and were very impressed by the food. This was my first experience with Hallmark Hotels and it wont be the last :).