Grand Mercure Petra

Jordan , Petra
PETRA, Wadi Musa - Petra
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50 reviews shown

2/10

Poor

30 Aug 2025

Baha

Don’t book it!!!! The scam is they let you book this hotel which has a view of Petra from the high mountain, however this hotel is CLOSED, after you book they will send you a separate email prior to checking in that you have been relocated to a hotel downtown next to Petra with no view!!!!, staff advised on check in that we will get compensated however we didn’t see any compensation.

Leisure Family_with_children

10/10

Exceptional

29 May 2025

Saika

Grand Mercure was actually closed for renovation, so we were sent to Mövenpick Petra and our stay was amazing! All Staff were exceptional and we were also upgraded! Mary Ann and all the staff in breakfast were amazing! Chef and all breakfast stations food was great! -evening dinner so much choice and taste was great! Even Ahmed at chocolate hour was really good and attentive- everyone showed love to my daughter and went out of their way to make her happy! Exceptional stay!

Leisure Family_with_children

8/10

Excellent

22 Aug 2023

Emma

A room with a view!

This hotel was the perfect place to base myself for exploring Petra. I received a free upgrade to a bigger room on arrival with a gorgeous view out over the valley. The hotel is out of the way of the hustle and bustle of the main street of Petra which I thought might have been a bit disappointing but proved to be great respite. The Bedouin dinner experience whilst the sun was setting is not to be missed! The hotel staff were very helpful in assisting to organise bus transfers to Aqaba and there is a free hotel shuttle bus that will take you to the other Mövenpick hotel right opposite the Petra Visitors Centre - I left at 7:45am for a morning exploring Petra. A great place to stay!

Self

10/10

Exceptional

18 Jun 2023

Yazan

Alaa J. that works at the front desk was a fantastic help! She was kind, friendly, and professional. The view that the hotel has is Amazing. Everything was almost perfect except, the limited parking spots, the paint job inside the hotel, and the carpet on the 1st floor (the color of that carpet is bizarre) ;)

Leisure Family

10/10

Exceptional

16 May 2023

Aditi

otel

10/10

Exceptional

15 May 2023

Daniel

Excellent stay!

Staff was very kind and provided us a very special experience. It was our wedding anniversary and we received a room upgrade and some wine and fruits in the room. We always felt welcome! Swimming had great temperature. Facilities are beautiful, stunning view outside for sunset and chocolate time is great for children. Special thanks to Muhammed from reception and Khalid restaurant manager.

Friends_and_family Family

4/10

Poor

10 May 2023

Bharath

Definitely not a 5 star property, will be good if they can re brand as a 3 star. Rooms look like converted studio apartments.

Leisure Family_with_children

6/10

Pleasant

22 Apr 2023

Manan

AC broke down. Food wasn't good.

Leisure Family_with_children

6/10

Pleasant

09 Apr 2023

Verified traveler

Ok stay. Not great

It is a very good 4 star not sure if there is a 5 star in Petra. Rooms were very hot. The service was excellent just not a comfortable stay.

Friends_and_family Family

10/10

Exceptional

08 Apr 2023

Richard

Highly recommend this hotel. Rooms, staff and dining are all fabulous and the views are amazing. Great place to stay.

Leisure Partner

2/10

Poor

07 Apr 2023

Adrian

Stay away not a 5 star hotel, everything is outdated the photos are misleading, there is a odd odour through the hotel either they don’t have a good ventilation system, AC in the rooms do not work.

Leisure Family

6/10

Pleasant

08 Jan 2023

Jessica

ehh

There was not much to eat nearby, which we knew when booking. However, we were unaware of the high cost of eating on-site. The dinner was rather expensive for the food provided.

Friends_and_family Family

10/10

Exceptional

29 Dec 2022

David

The description on Expedia is a bit misleading in that it claims to be 1.8 km from Petra, and while that may be true in a \"as the bird flies\" sense, it's an 8 km drive from the entrance. Either way, it's a good hotel for the price and had what we needed.

Leisure Family

8/10

Excellent

16 Dec 2022

Lionel

Good place for one night

Great place to spend one night to visit Petra. Expensive dining option and drinks so have to find alternative. Staff is helpful and even though the rooms are a little dated it is comfortable

Partner

8/10

Excellent

13 Dec 2022

Vishal

Petra stop

Old castle property just renovated and decently comfortable 10mins from Petra has an amazing view of the mountains

Friends_and_family Family

10/10

Exceptional

06 Dec 2022

Shamim

Beautiful and clean hotel
Staff were very helpful

Leisure Friends

10/10

Exceptional

22 Oct 2021

Belinda

I cannot compliment the staff enough they totally made this visit. The hotel is lovely and in the Perfect spot overlooking the valley. It is about 10 min out of Wadi Musa in a taxi, but well worth it as you get to have breakfast and dinner on the terrace overlooking the valley. Some rooms just a little tired but ours was great with a very large king size bed. This was the very best part of our trip to Jordan.

Leisure Partner

10/10

Exceptional

28 Aug 2021

blanca

Bonito hotel, hermosa vista Del Valle de Moisés personal amable un desayuno rico en la terraza todo muy bien!
Excelente

Leisure Self

10/10

Exceptional

30 Jun 2021

Sharon

Magnificent View

Wonderful experience with upgraded room, magnificent view, attentive service (except for lack of Gluten free bread). The pool temperature was a little chilly at 22C but everything else was exceptional.

Friends_and_family Family

10/10

Exceptional

16 Sep 2019

Verified traveler

Clean, luxurious, slippers and gown provided, water provide, iron provided just so well equipped ! Staff at reception so friendly and helpful. It was my sisters anniversary so they provided a cake and even upgraded us so kind and made it extra special. Only downfall was you can only get food room service until 11pm called at 10.50pm no one answered to take order and receptionist said they would get back to me and never did!!! Apart from that everything else wasn’t perfect, view is sensational and we had a balcony. Just a really comfortable stay and bed.

Leisure Family_with_children

8/10

Excellent

01 Sep 2019

Charalambos

Highly recommend this hotel if your purpose is to visit Petra. Clean, comfortable beds, friendly and helpful staff. Breakfast could be better and swimming pool is too cold to enjoy!!

Friends_and_family Family

6/10

Pleasant

22 Apr 2019

Verified traveler

The views from the hotel were lovely however having stayed at Mövenpick’s before I was a bit disappointed by the quality of the food and the facilities

Leisure Family

4/10

Poor

22 Mar 2019

Verified traveler

This is a tired and understaffed hotel which due to the location was and could be fabulous

Leisure

8/10

Excellent

15 Nov 2018

Verified traveler

The staff was helpful and accomadating. Hotel was clean and well laid out. Restaurant staff was the best and was very alert to the needs of everyone.

6/10

Pleasant

16 Apr 2012

Mike

***+

Nice neighbour hood, great design, but the rooms need refurbishment. I would downgrade this hotel by one star.

Family

8/10

Excellent

16 Mar 2012

Byrneseye

Petra Hotel

The Nabatean Castle is not a 5-Star Hotel. At best it scrapes through as a 4 Star. The hotel has old box-type TVs; the room furniture is trashy and the food is only passable.

On the plus side, the beds are comfortable and the hotel has great views. It is located some 8 kms from the Petra gate but we had a rental and so was not at all inconvenienced. In fact, we enjoyed the hotel's remote location.

The price paid was reasonable (USD160 in Mid-March)

Partner

8/10

Excellent

29 Mar 2011

Louise

Cosy hotel with a great view

We stayed at the Moevenpick Nabatean Castle Hotel
for two nights whilst visiting Petra. Whilst this hotel was very cosy and we enjoyed out stay there were a few things that were frustrating. The hotel says that it is a five star hotel however there was no internet in the rooms and the wireless in the lobby was broken so we were unable to use our own computers. There was a business centre but the internet there was incredibly slow at times. They also did not have a concierge, when it was too cold and wet to visit Petra the person behind the desk was unable to offer us any alternative activities or any real advice about anything. The hotel was a bit out of town which suited us fine ad the view was great and we had a car but without a car could be a bit isolated. Overall our stay was fine but I would be inclined to say that this is more four star than five star and if you go with that expectation it would be enjoyable.

6/10

Pleasant

27 Dec 2010

Verified traveler

Moevanpick Nabatean Castle, Petra Jordan

The bedroom linens and furnishings were worn out, dated and dusty respectively. Carpets were very dirty and not secured in certain places. Pillows were not comfortable and too small. Shower roses were not functioning properly.

Restaurant buffet breakfast was well supplied and the staff was helpful and pleasant. The chef, however, was not always readily available for an omlet and one had to wait some time for this service.

8/10

Excellent

09 Nov 2010

bert

The Movenpick Nabatean Hotel is a beautiful old hotel situated on a high mountain road overlooking Petra and the valley area. The view is quite beautiful from the outdoor dining terace. The view from our particular room overlooked the parking lot! and should have been better considering the cost. The food was good and the staff attentive and friendly.

The main problem with this hotel is that it is a 10 minute cab ride and $10-$14 US to town and the Petra entrance. There is nothing close by to walk to.

6/10

Pleasant

08 Nov 2010

Melanie

The hotel did not stock any maps of Petra or information about Petra, there was one copy of a map which the hotel would not part with, lots more printed information needed.

8/10

Excellent

10 Aug 2010

Verified traveler

stay in a unique castle by Petra

we stayed in a standard room with a balcony that overlooked the mountains.
it was spectacular.
the hotel is in need of a new carpet, but other than that, it was a great and memorable stay. it is all about the view.
it is a 5-10 minute drive to town/ the main entrance to Petra, which most cab drivers would happily oblige for 5 JDs or so.

6/10

Pleasant

16 Jun 2010

Rebecca

Great views but too far from Petra park entrance

Old and tired hotel but has beautiful views of the mountains surrounding Petra.
The taxi ride to the Petra visitors centre is exhorbitant and the reason why I would not recommend this hotel.
Much better to rent a car and drive around Jordan than deal with the expensive taxis.

10/10

Exceptional

24 Apr 2010

Ron

Glad we stayed here

Took us a while to find the hotel, since it's outside of town and the directions we had been given (by another party) were misleading. So the hotel is not as conveniently close to the Petra site as some others, but otherwise we found the hotel a very good place to stay and the staff very attentive and helpful. The room we were in had a great view overlooking the Petra valley. We don't normally eat at hotel restaurants, other than breakfasts, but since no eating places are nearby, we had an excellent dinner at the hotel. Lastly we had some minor trouble with our rental car on the last day of our stay--the hotel staff helped us get started and directed to us to a mechanic in town, who took care of the problem and had us on our way in less than hour.

Partner

8/10

Excellent

22 Apr 2010

Maureen

Very pleasant stay

Hotel was very pleasant. Not exactly 5 star, but possibly a low 4-star. The staff were very nice. The rooms are a little spartan for what one pays, but then Jordan is somewhat of a developing nation still.

Family

6/10

Pleasant

15 Apr 2010

Bill

Hotel Over-rated

The hotel was poorest \"luxury\" hotel we have stayed in. Rooms were worn and need updating. Location was OK and builiding was impressive. Seemed to cater more to large tour groups than individual guests.

6/10

Pleasant

07 Apr 2010

anettej

Not impressed -- look at other options in Wadi Musa

We stayed here for two nights while visiting Petra. We checked in around 9pm in the lovely lobby, but the front-desk staff had a really tough time finding my Expedia reservation, a complete drag. Dingy carpet, bathroom with terribly grey-colored tiles and designed to look like a castle or something like that, and musty smell. The hotel overall is tired, but there might be newer parts with better rooms, not sure. The beds were only a sheet and a blanket, but otherwise comfy enough and clean; we slept comfortably. The breakfast buffet was adequate with cheery and friendly staff. Room service food was alright, too, with the BIG exception that on both nights, the tray/cart was left outside the room all night even after we asked them to be taken away -- imagine how onions smelled in the morning.

My main disappointment with this place was the high price we paid for the level of room and comfort overall. Most other hotel options were sold out, and I do realize that Wadi Musa is pricey (second trip for me), but still.

Family

6/10

Pleasant

25 Feb 2010

Alexander

Not a 5 star hotel as rated. Food in the evening was not freshly made but pre-prepared

Generally the hotel was good. The manager assisted when the computer in the business room wasn't available. Staff very courteous. Food in the evening let the hotel down.

Partner

10/10

Exceptional

20 Jan 2010

Roger

Same 'ol Mövenpick, just 10 minutes away from Petra's gate!

Hotel
The property is located 10-15 minutes away from the main gate to Petra. If using the hotel's shuttle service to the site, it is important to keep in mind their schedule; which is rather limited (but functional enough).

Room
Outstanding equipment and cleanliness. After a long day walking around Petra, you will definitely enjoy the huge and comfy beds in the room.

Dining
Not as amazing as the rest of the hotel services. One night we had to wait nearly 30 minutes to get our meal served. Perhaps room service was given a priority; the restaurant phone didn't stop ringing

Parking: Complimentary
Internet access: Supposedly available for a fee in the room and free in the hotel public areas. However, the hotel had problems with its ISP and we couldn't check email during our stay (2 days)

Family

8/10

Excellent

12 Dec 2009

Sharon

Very Nice

The hotel was very nice. The staff were always nice and willing to help out. The view of the mountains from our room at sunrise and sunset were beautiful!

10/10

Exceptional

09 Dec 2009

Tony

Moevenpick Nabatean Castle Hotel - November 2009-Fantastic

The Moevenpick Nabatean Castle Hotel was a delightful stay. We rented a car (which I recommend) so commuting into town was no trouble. Once I got acquainted with the layout around Petra, staying at this hotel a little off the beaten path became a really good choice for us. The immediate Petra vicinity is a kind of bustling place with tourist shops and eateries. At the end of a long day hiking through Petra it was nice to relax in this hotel slightly removed from the hustle and bustle and with gorgeous mountain views. The commute between the Petra entrance and the hotel was approx. 10 minutes by car. We would get to Petra early (no later than 7:30 am) and park near the entrance. This made it very easy for us.

The staff at the Moevenpick Nabatean Castle Hotel was great-extremely courteous and friendly and often asked if we were comfortable and enjoying our stay. We didn't use the pool, but it seemed nice enough. It is glass enclosed with mountain views and adjacent a decent sized gym.

The morning buffet was delightful. It opens at 6:30am and we got there each day exactly at that time-no crowds and an early entry to Petra.

If you don't stay here and you are willing to spend a bit more money, the Moevenpick at the Petra entry is spectacular. It is right at the gate and a beautiful hotel. I still prefer the Nabatean Castle Hotel because I liked retreating at the end of a long day, but the sister hotel is beautiful.

10/10

Exceptional

15 Nov 2009

Don

Outstanding Hotel

This hotel is outstanding in almost every area. Food selection could have been better for Movenpick but the remoteness of the hotel location probably accounted for that minor shortcoming.

10/10

Exceptional

11 Nov 2009

Don

An elegant hideaway hotel

This castle-like hotel is like something out of a Hollywood motion picture. A true getaway nicely situated near some of the best attractions in Jordan.

6/10

Pleasant

23 Sep 2009

\"very disapointed\"

I won´t back to this hotel any more, the only positive thing I found is the landscape view, but the food is very bad and the maintenance conditions of the hotel are very poor, also the Hotel is far from the Petras´s main gate, and the shuttle bus they have is not working regularly. Also the decoration and the general conditions of this hotel look very, so They have to downgrade at least one star.

8/10

Excellent

30 Jul 2009

Rod traveler

Outrstanding value and excellent service

Warmly greeted,I checked in early and had no problem.The room was spotless and quiet and the view over the Petra valley was breath-taking.The buffet was sumptous and varied,and the service was spot on.Check-out was seamless and simple.I heartily recommend this hotewl to anyone considering a stay in (near) Petra.

6/10

Pleasant

22 Apr 2009

Maarten

Near to Petra hotel

This Movenpick location is the smaller, older, less grand and less clean version of the Movenpick right outside the gate of Petra. The lobby is beautiful, the staff was wonderful and the food was great. The views of the desert valley are also fantastic, but the rooms are run down, not very clean and the beds are hard with poor quality sheets and pillows.

10/10

Exceptional

22 Jun 2024

Hélène

Changement d hôtel

Hôtel fermé car faible fréquentation : nous avons été logé au Mövenpick Pétra qui est top

Partner

8/10

Excellent

28 Sep 2023

Verified traveler

Nice property conveniently located 10 minutes from the parking for Petra. Friendly and helpful staff. Good breakfast. Amazing chocolate offering at 16:00 every day. Understaffed at bar during happy hour. Lacking in vegetarian food options.

Partner

10/10

Exceptional

12 Sep 2023

Arianna

Ottimo

Sono molto soddisfatta del mio soggiorno qui. L’hotel è spazioso e ben organizzato, il personale molto gentile e premuroso.
La cena a buffet è molto variegata, così come la colazione.
La hall d’ingresso è bellissima, molto d’impatto. La camera è ampia, ma avrebbe bisogno di essere rinnovata, così come i corridoi e gli ascensori.
Molto comodo il servizio di bus navetta per Petra.
Raccomandato!

Partner

10/10

Exceptional

14 Jul 2023

hicham

Waouh ! mérite ses 5 étoiles

Coup de coeur pour cet hôtel.

Le meilleur hôtel ou nous avons séjourné en Jordanie.
Très propre, chambre magnifique, plateau de fruit pour votre accueil , mini bar, lit tres confortable, magnifique douche à l'italienne avec d'excellent produits.
Climatisation silencieuse.
La vue sur la vallée de Pétra depuis la chambre exceptionnelle.
Les fontaines intérieur et extérieur contribuent à une ambiance apaisante.

Petit déjeuner très bon.
Le dîner à la carte au restaurant est très bon, généreux a un prix correct.

La crème glacé que nous avons deguster au movenpick petra (car plus de choix de parfum) est très bonne également.

Nous avons vraiment apprécié le chocolat time.

Notre seul regret est de ne pas avoir profité de la piscine qui est en cours de rénovation.

Tout était parfait. Continuez ainsi. Merci.

Friends_and_family Family

10/10

Exceptional

16 Jun 2023

Rafael

Sensacional em todos os aspectos.

Incrível em todos os aspectos, acomodação, atendimento, são tenho elogios para esta equipe. Sem contar que o hotel é lindo e tem uma vista sensacional no fim de tarde.

Partner