Dunas Maspalomas Resort

Spain , Gran Canaria
MASPALOMAS, Avenida Touroperador Air Marin, S/N 1
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50 reviews shown

4/10

Poor

02 Jan 2023

Jimmy

The hotel that is falling apart

If you are able to pick another hotel during your stay at Canary Island, I would do so. It is _not_ safe for a stay and certainly not with children. Walls are showing great water damage and have pieces of wall filler and dust falling off everywhere. I am not kidding when I say this was in every room and every wall of our bungalow. What about having electricity socket not being attached to the wall with live electricity still going through it?

This was brought up to the hotel and the customer relations personell was very good talking to about it. I was told compensation could not be done at the hotel as it was booked through hotels.com, but as we since have arrived home they take zero accountability in the matter. To the length that they say this was never brought up with the hotel and refuse to converse further about the subject. Ignoring calls, ignoring emails, ignoring everything. Send us an email and we will reply in 24h is the only thing you can get, while that has been sent and tried over five times now, still no reply on the matter and hotels.com say they cannot do anything until they do.

I sincerely consider this a maximum two star resort until their problems are taken care of. Seeing the janitor running around with a bucket of wall filler and while paint says a lot. Patching a turd is what they are doing.

I hope you will not have any problems if you go here, but I would suggest going elsewhere. Management is not to be trusted.

Friends_and_family Family

10/10

Exceptional

15 Jul 2022

adrian

Overall very good , food was good and plenty to choose from

Leisure Family

8/10

Excellent

14 Nov 2021

John

Entertainment wasn’t the best and indoor arena wasn’t ideal for everyone to see the ‘shows’. Staff were helpful and friendly from reception to restaurant to housekeeping.

Leisure Family

8/10

Excellent

16 Jul 2019

William

Best all inclusive I have been to in the Canarias.

Partner

8/10

Excellent

12 Jul 2019

Julie

Food, resort, quiet pool & cleaning were very good. Found there were too many people and not enough space to accommodate round the pool areas.

Friends_and_family Family

10/10

Exceptional

09 Jun 2019

Verified traveler

Location good and heated pool a bonus, complex kept very clean

Leisure Partner

6/10

Pleasant

16 Apr 2019

Verified traveler

Good size bungalows kept clean in pleasant surroundings..
Mediocre food offering, dismal cocktails. Not enough bar staff at peak times.
Good for young families.

Leisure Family

10/10

Exceptional

24 Jul 2017

Richard

Lovely resort with beautiful bungalows

This is a really lovely resort with beautiful, spacious bungalows. Ours had a lovely large bedroom, a great loving / dining room and kitchen plus a large shower room and an external space to hang towels and clothes to dry. In addition, we had a lovely terrace and large garden to enjoy the glorious sunshine. The restaurants and bars were great with a variety of great food. We went all inclusive and made the most of the great food and beers. The resort is in a great location, just 1 km from Maspalomas lighthouse and the great beaches and sand dunes. The pools at the resort were many and our room was at one end of the send largest pool. It was such a great location as we could have a swim then return to our terrace to relax or use one of the many sunbeds by the pool. Overall, this was a great find and I would wholeheartedly recommend this resort and would definitely return.

4/10

Poor

18 Oct 2014

Doobs

Not quite what we expected

When we arrived it was very late and the staff had left us water and a cold meal. The room was nice, but boiling as there was no air-conditioning. We hired a fan the next day, but the room was still too hot on a night and it would have been nice, if the fan had been included. The toliet was broken when we arrived and we weren't able to flush it. This was promptly fixed after it was reported.

Whilst we understand that cockroaches are common in Canaries because of the climate, the number in the resort was unreasonable. They were in the rooms and my partner saw one in the dinning hall on the food. They did spray to get rid of them, but this just meant that they were all around the pool dying one morning. It didn't seem to make much difference.

There was no entertainment in the part of the resort where we were, we had to go further down to the main resort on an evening. The entertainment wasn't in English, but speaking Spanish this didn't bother us. It wasn't very good, but you could see that the team were trying. Bingo was in German as the majority of guests are German.

10/10

Exceptional

28 May 2014

jason

a tale of two stories

outstanding bungalow . spotless, not a speak of dust or hair to be found very well equipped kitchen , comfy bed , absolutely perfect accommodation, choice of pools is great , fun main pool to the others which are quite and relaxing , nice setting well maintained complex . great location to. such a shame that the restaurant is a big let down , good food ruined by the chefs , huge food poisoning risk by chef using same tongs to handle raw meet then serving cooked meat with the same tongs , a big no no. in the united kingdom restaurants would be shut down using this system , hence never eat there again despite complaining twice.

10/10

Exceptional

30 Sep 2012

Charlie

Very nice for a beach holiday

Hotel itself was very nice. Helpful reception staff (incl good car hire for service), but not as much English as in some places (more German and Spanish!). Lovely garden grounds. Decent size apartments which were in good condition. Food was really quite good too with lots of variety on main courses. Only downside was no air conditioning. Location is 15-20 mins from the beach (and there are bar/restaurants etc near there). But nothing else within comfortable walking distance around it, except one (pricey) mini-supermarket and a restaurant/bar. Overall we had a fantastic holiday there.

4/10

Poor

23 Feb 2012

Elaine

Not for couples

Dunas Maspalonas was a resort for families, mainly Scandanavian. The complex was of a poor standard. The food was simple and fresh, although the dining experience was one of an unsupervised school canteen, with children running around and touching food on the buffet.
This is not the place to take your holidays if you have expectations of a reasonable standard of service. We left the complex each morning and felt that we could not return until the evening so that we did not have to put up with the noise from bars and children.

Family

8/10

Excellent

25 Mar 2024

Hulda

Bæði þetta

Friends_and_family Friends

6/10

Pleasant

09 Apr 2023

Verified traveler

Härligt med bungalow även om de är lite gamla. Hittade dessvärre en kackerlacka på rummet men i övrigt var det väldigt rent. Maten var god. Ganska hög ljudnivå vid poolen och i restaurangen, en del tar dessvärre med bäbisar till Kanarieöarna.
Överlag är det prisvärt tack vare bungalowen och att slippa vanliga hotellrum!

Friends_and_family Family

8/10

Excellent

22 Mar 2022

Karina

Very nice bungalows for families - but poor food

Very nice bungalows. Clean and comfortable. Nice heated pool. Nice area and easy to find. The food though is terrible all times meals. Too overcooked and well done meat/fish/chicken with no taste left in the ingrediens. Even soup or different sauces tasted like cooked water. The staff did not seem vary happy to work there - even though they are able to help and did solve some problems I had. They could be more smiling but didn´t seem to like their job. The wifi was great in the houses but less good at restaurant and by the pool. I would consider going back but that would be without any food included :-). I loved the sorroundings and the facilities (except for the gym which had only few machines).

Self

10/10

Exceptional

31 Dec 2021

Terje

Nice

Very nice and friendly crew. Nice atmosphere. Nice bungalow. Unstable wi-fi for work.

Self

8/10

Excellent

15 Dec 2021

Verified traveler

Standard hotell som är helt ok

Fina bungalows för oss som vill ha eget boende till rimligt pris. Mat och städning är bra. Bra bemötande.
Egentligen bara fyra klagomål: svårt ställa in värmen på duschen, helt plötsligt så blir det skållhett så man gör en liten justering varpå det blir iskallt. Dålig WiFi. Ofta var vattentanken tom för all-inclusive. För hög ljudnivå vid swimming poolen.
Inget som skulle hindra mig att återvända dock.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2021

Andrzej

Hotel gdzie spędzisz udane wakacje

Bardzo miła obsługa. Szybkie zameldowanie. Bungalowy choć trochę stare to bardzo przyjemne i czyste. Otoczenie bardzo ładnie zagospodarowane, piękna roślinność. Przy dużym obłożeniu gości w weekend baseny mocno obłożone jak i restauracja. Po weekendzie dużo wolnych leżaków i w restauracji nie ma problemów ze stolikiem. Jedzenie bardzo dobre. Każdy znajdzie coś dla siebie. Bardzo dobre ryby i owoce morza. Kawa z expresu bardzo dobra - szczególnie przy barze basenowym - czuć moc kawy! Obsługa restauracji rewelacyjna - przyjazna i uprzejma. Blisko hotelu można bez problemu zaparkować auto. Dojście do plaży deptakiem ok. 20 minut. Naprawdę polecam ten hotel i podziękowania dla Pana kelnera, który serwował nam do stolika butekowane winko.

Friends_and_family Friends

8/10

Excellent

22 Jun 2021

Verified traveler

Me encanto el trato del personal, super amable y muy servicial.
Lo unico que no me gusto fue que una de las piscina, estaba turbia

Leisure Family_with_children

6/10

Pleasant

07 Jun 2021

Guayarmina

Mala gestión por parte de la web hoteles.com

Cuando llegsmos al hotel nos enteramos w estsba cerrado y teniamos un traslado. El cualxno reunía las condiciones de la reserva q habíamos hecho. Nos pusieron en habitaciones separadas y íbamos con dos niñas.No nos dieron ningua solución por teléfono, por lo q tuvimos q dividirnos. Lo cual ocasionó que no disfrutaramos de la estancia como hubiésemos querido.

Friends_and_family Family

10/10

Exceptional

12 Jul 2019

Verified traveler

Qué a pesar de estar alojadas cerca de la piscina, comedor ,etc. disfrutábamos de tranquilidad y silencio en el bungalow.El alojamiento era muy espacioso , bonito y bien equipado.El entorno de jardines muy cuidado..La comidas excelente y la organización del personal en el comedor y demás servicios muy efectiva.Nos ha encantado la estancia en el hotel Maspalomas resort by Dunas

10/10

Exceptional

28 Apr 2019

Delphine

Très beau complexe de bungalow calme et familiale

6 nuits dans ce bel établissement avec bungalow. En formule tout compris. Bon emplacement à 15 min à pied des dunes et des plages de Maspalomas. Bien placé pour visiter l’intérieur de l’ile. Complexe dans un très beau parc arboré muni de 5 piscines.

Family

8/10

Excellent

21 Mar 2019

Henrik

Flott anlegg og fint område. God plass ved bassenget i mars, men kan nok bli trangt ved høysesong. Ca 20 min rolig gange til strand og shopping. Maten var bra, men en del støy i restauranten. Hyggelig og behjelpelig personale, men servicen i restauranten var minimum. Helt ok snackbar utenfor restauranten. Rommene var fine, spør om ekstra madrass. Hadde et supert opphold, men ikke forvent luksusfølelse.

Partner

8/10

Excellent

23 Feb 2019

Verified traveler

Ok, men inte mer

Ok, men inte mer

Friends

10/10

Exceptional

03 Feb 2019

Heidi

perfekt for barnefamilier :-)

Family

10/10

Exceptional

11 Sep 2018

Verified traveler

Heerlijk verblijf gehad

Was een fijn complex. Huisje was ruim en voldoende. Eten was gevarieerd. Na een week all inclusief zie je wel veel van hetzelfde. Maar vooral vd grill plaat was heerlijk. Genoeg keuze en ook bij het zwembad was er genoeg te eten. Drinken ook veel keuze ook flesjes water enzo in overvloed. Mini disco superleuk gedaan animatie deed toch veel dingen. Ook superfijn dat we vroeg konden ontbijten op dag van vertrek mogelijk vanaf vijf uur ideaal. Willen zeker nog een keer terug.

Family

10/10

Exceptional

10 Sep 2018

Verified traveler

Det var vackert. Personalen är väldigt snäll och tillmötesgående

10/10

Exceptional

09 Aug 2018

Lars

Bungalows-Anlage in einen schönen Park

Wir waren das zweite Mal in der Hotelanlage - Dunas Suites & Villas (2014) und Dunas Maspalomas Resort (2018).

Wir haben uns wieder super wohl gefühlt und werden bestimmt demnächst wiederkommen.

Die Hotelanlage liegt in einem schön aufgebauten subtropischen Park. Die Bungalows sind entsprechend ausgestattet, wir hatten All-In und haben somit die Küchenzeile kaum genutzt.

Unsere Kinder haben das Animationsteam samt Duni und Dunita geliebt. Die Minidisco und das Unterhaltungsprogramm waren echt super. (Tipp: Neben spanisch und englisch wäre deutsch sehr vorteilhaft, da unsere Kinder vieles nicht verstanden haben.)

Das Personal im Hotel war sehr freundlich und hilfsbereit. Z.B. funktionierte unser Tresor bei unserer Ankunft (nach 18:00) nicht. Hier wurde sofort ein Techniker zu uns geschickt der das Problem behoben hat.
Die Reinigungskräfte haben ordentlich gearbeitet und die Kuscheltierchen unserer Kinder immer wieder in neue Anordnungen auf dem Bett verteilt. :-)

Das Servicepersonal im Restaurant, in der Disco und an der Poolbar waren superfreundlich.

Folgendes könnte man verbessern:
- Getränke am Pool in Plastikbechern finde ich ok, aber abends an der Bar könnte man generell auf Glas umschwenken
- die Säfte im Restaurant verdienen leider das Wort Saft nicht. Hier sind richtige Säfte bei 4 Sternen echt wünschenswert
- wir hatten keine Kakerlaken im Bungalow, aber unsere Reisebegleitung hatte etwas weniger Glück. Hier besteht Nachbesserungsbedarf.

10/10

Exceptional

27 Jun 2018

Patrik

Kanon familje hotell.

Fantastiskt ställe. Mycket bra hotell, bra mat mycket att välja på. Trevlig personal. Fina pool områden. Nära till havet ca 15 minuters promenad, det fanns även gratis buss v

Family

8/10

Excellent

25 Jun 2018

Verified traveler

Tres bon accueil en français, nourriture variée et de bon goût

10/10

Exceptional

11 Dec 2017

Sara

ci siamo sentiti veramente coccolati, il personale è molto disponibile, la tipologia di hotel è molto confortevole per persone con bambini

6/10

Pleasant

05 Dec 2017

Verified traveler

Haben Kurzurlaub für 4 Tage mit 2 Kindern gemacht. Animation war nett und freundlich. Tennisplatz gegen Bezahlung war schade. Gut für Kurzurlaub.

8/10

Excellent

13 Jul 2017

Verified traveler

Estuvimos muy bien durante nuestra estancia. Fuimos con 2 niños y lo pasaron estupendamente. El sitio es muy bonito, y el personal del hotel muy amable y dispuesto a ayudar y facilitar las cosas. En cuanto a la comida, bastante bien para ser un todo incluido.
La única pega es que la animación principal era en francés y para huéspedes franceses, que eran muchos los que allí había; y, aunque no prohibían participar, al no entender nada y no traducirlo, no podíamos disfrutarlo.

6/10

Pleasant

31 Jul 2016

Bengt

Bra boende men stökig pool o långt till strand.

Bra boende i bungalow med fungerande AC efter påpekande i receptionen. Dock var det en himla volym på musiken vid poolen och lekar, volleyboll, vattengympa hela tiden så det var ingen avslappnande poolvistelse, och solstolarna stod tätt tätt. Bokade man inte stol med handduk före 9:30 så var det svårt att få plats. All Inclusive var ordinär med några höjdpunkter. det tog 20 min att gå till stranden vilket kändes långt i värmen så det blev mest poolbad. Det finns ett par mindre pooler på området och där var det lugnare och mer plats. Inget ställe vi åker tillbaka till. Vi var veckan innan på Marina Plaza i Puerto Rico, där var det betydligt bättre även om bokning av stolar var nödvändigt även där.

Family

6/10

Pleasant

18 Apr 2016

PASCAL

Nous n'y retournerons pas

Nourriture exécrable (sauf la soirée barbecue non incluse dans le all inclusive)
Des cafards dans les bungalows

Family

8/10

Excellent

13 Jun 2015

Nieves

Fabulosa la estancia . Repetiré sin duda alguna.

Family

10/10

Exceptional

14 Feb 2015

Jarl

Opphold ikke familievennlig bungalowene på Gran Ca

Vi hadde et hyggelig opphold med mye god og sund mat til måltidene som dessuten var meget varierende (buffet) fra kveld til kveld. Stedet er tydeligvis meget godt egnet for barnefamilier da det vrimlet av småbarn rundt poolene og til frokost. En ulempe merket vi de siste dagene da det flyttet inn en barnefamilie i naboleiligheten: det viste seg å være ganske lytt mellom baderommene i bungalowene vi bodde i.

Partner

10/10

Exceptional

23 Jul 2014

Uti

Divertido y buena comida

La estancia fue muy agradable y muy buena para el descanso.El complejo limpio en general y el personal muy agradable.

Family

6/10

Pleasant

26 May 2014

Monique

Sin Wifi, sin aire acondicionado y bastante basico

Estuve eligiendo hoteles en Expedia, mirando sobre todo si había Wifi en el hotel, media pension y aparcamiento.
Aparcamiento hay en la calle, pero teniendo en cuenta que era temporada baja ya habia poco, pues no sé que pasará en verano si ya faltaba.

La media pension era basico, algunas noches muy buenas o otras bastante decepcionantes. Cartelitos de los platos que ofrecían estaban equivocados. Precios muy altos para las bebidas, 3 euros para un vaso de vino malo..

Mi mayor queja es el asunto del WIFI. Me traje el ordenador de vacaciones,por cuestion de trabajo necesito conectar. Habia una oferta de 18 euros a la semana que me pareció razonable. Pagamos y nos dieron el password. No pudimos conectar asi que llamé a la recepción. No podian explicar el porqué y me preguntaron de ir a la recepcion. Fue mi marido, Ahi todo se conectó asi que devuelta al apartamento. Ahi nada... Pues fui yo...y despues de insistir, se le ocurrió a la recpcionista de preguntar por mi numero de habitacion y resulta que \"ahi tan lejos no llega el wifi\"
Me devolvieron el dinero, pero eso no es un servicio...necesitaba el wifi y eso pues no está bien. No lo pongas o pon un aviso.

Los Bungalows son basicos, tampoco esperaba mas, como no hay rejas, no se puede dejar nada abierto y con el calor que hace, pues era insoportable. Necesita aire acondicionado desde luego. Tambien encontramos todos los dias pequeñas cucarachas. Vienen del jardin o del patio, pero no es agradable.

8/10

Excellent

01 Apr 2014

Verified traveler

Angenehm ruhiges Hotel trotz der Nähe der Häuschen

Der Strand von Maspalomas und die tollen Dünen sind mit einem kleinen aber landschaftlich ansprechendem Spaziergang zu erreichen. Insg. ist Maspalomas um Klassen angenehmer als Playa Ingles oder Puerto Rico.

Partner

8/10

Excellent

15 Feb 2014

sk0306

Gelungener Urlaub

Wir haben uns für das Dunas entschieden, da die Anlage nicht bunkerhaft wirkte und auch ganz gut bewertet war. Unser Eindruck ist zweischneidig: Die Anlage ist schön und gut gepflegt - flache Bungalows, mehrere Pools, viel Grün. Teils lange Wege. Der Bungalow hatte alles, was man braucht: kleine Küche, Bad, Schlafbereich und Wohnbereich, alles gut in Schuss. Die Servicequalität war sehr unterschiedlich. Wir hatten anfangs Kinderkrankheiten - Kaffeemaschine defekt, Fön entpuppte sich als Flammenwerfer. Nach kurzer Rückfrage an der Rezeption alles gelöst. Service beim Abendessen - naja. Wenn der Gast nach 10 min entnervt aufsteht und sich einen Kellner sucht, um endlich ein Wasser zu bekommen, läuft irgendwas falsch. Das Essen an sich war OK, wenn auch nicht herausragend. Deutliche Unterschiede in der Qualität zwischen dem Restaurant im Bungalows Dunas Maspalomas und dem im Suites Dunas Maspalomas zu spüren. In letzterem waren wir mehrfach essen - was auch zum Frühstück offenbar kein Problem darstellt, abends aber jedes Mal zu einer Aufruhr führt. Grund: Gäste aus dem Bungalows Dunas zahlen, wenn sie dort essen wollen, pro Person einen geringen Betrag dazu. Das war uns bewusst und ist auch OK – wenn man es denn handhaben könnte. Kann man dort aber nicht – zumindest nicht in einer für den Gast angenehmen Form. Alles in allem waren wir zufrieden. Für Ausflüge auf der Insel ist das Hotel gut gelegen, Mietwagen ist unserer Meinung nach empfehlenswert.

10/10

Exceptional

06 Dec 2013

salvatore

bello e pulito

si mangia benissimo

6/10

Pleasant

25 Nov 2013

J and T

Reasonable bungalow area

The hotel was as expected and responds the representation of e.g. hotels.com. The hotel area and bungalows are tidy and staff was helpful and friendly. The place is favoured by families with children and of course they are lively. We booked half term. The diverse breakfast was reasonable but the lunch/dinner was not so tempting tourist stuff. The box-like restaurant room was often very noisy. It pays you to note, that you have somewhat of walk everywhere from this hotel and there is nothing but a basic tourist shop next to it. WiFi was subject to a charge - bad.

4/10

Poor

19 Nov 2013

naresh

nicht die gebuchte Hotelkategorie

Wir haben ein 4-Sterne Hotel gebucht und auch in den Unterlagen bestätigt bekommen, leider aber bestenfalls eine 3- Sterne Kategorie erhalten (wurde uns auch vor Ort nur als 3 -Sterne Kategorie bestätigt). Insgesamt sehr enttäuschend, eigentlich eine Frechheit !!!!!!!!!!

10/10

Exceptional

16 Nov 2013

Madeleine

Lyckad semester!

Mycket bra hotellanläggning! Fina, välstädade bungalows, rena pooler, god mat; även de små var nöjda. Trevlig, serviceminded personal. Bra underhållning för barnen; Halloween var mycket uppskattat! Rekommenderar Dunas Maspalomas och åker gärna tillbaka!

Family

6/10

Pleasant

09 Jul 2013

Mikaela

Värt pengarna

Va här i 3 nätter med min dotter och vi tyckte om hotellet. Det enda va hennes bebis säng var trasig med en stolpe som stack upp så den gick inte att använda. Rummet va rent men sand rester på golven eftersom dom inte dammsuger. Synd att dom inte har fläktar på rummen men annars lugnt och tyst på nätterna.
Helt ok för pengarna, maten va ok och dom som jobbar där va trevliga och hjälpsamma

Family

10/10

Exceptional

27 Jun 2013

Verified traveler

Recomendamos por su total tranquilidad

Fantástica, fueron unos días de total relax, tanto físico como psicológico. En general una sorpresa al conocer que tenemos este tipo de instalaciones. LO RECOMENDAMOS.

8/10

Excellent

16 Jun 2013

Juanan

Equilibrado calidad precio

La estación bien e hotel agradable muy equilibrado calidad - precio, no tiene mucho lujo pero es confortable y bueno para familias por el tema de los bongalows .

6/10

Pleasant

10 Apr 2013

Verified traveler

Mysigt hotellområde med flera pooler

Restaurangen var tråkig med hög ljudnivå och tråkig mat. Helt omöjligt att få en solstol vid poolen utan att \"boka\" en tidigt på morgonen, vilket alla verkade göra. Solstolen var var sedan \"bokad\" hela dan. I övrigt var det ett bra område för barnen att springa runt på. Det fanns flera pooler att välja på och trädgårdarna var mycket välskötta. Plus för tillgång till tennisbana.

Family

8/10

Excellent

24 Mar 2013

Verified traveler

Insgesamt 3 Sterne und besser

Gut geeignet für Familien mit Kindern, aber auch Paare und Singles. Gehbehinderte sollten wegen der Weitläufigkeit auf die Lage zu Pools und Restaurants achten; die Weganlagen sind einwandfrei.

Reichhaltiges und abwechslungsreiches Buffett morgens und abends (mittags nicht genutzt).

Sehr gute Poolpflege, auch fürKleinstkinder sind Beckeneinrichtungen vorhanden.

Animationsprogramm für Kinder ngebot.

Family