Name: Lopesan Costa Meloneras Resort & Spa
Address: Calle Mar Mediterraneo, 1, San Bartolomé De Tirajana, 35100, ES

Lopesan Costa Meloneras Resort & Spa

Gran Canaria · Spain

Calle Mar Mediterraneo, 1View location

100 reviews shown

4/10

Poor

21 Jul 2026

Sabeeha

If you want a luxury stay - this is not it.

Dirty sheets, rude staff, never got through to reception.

10/10

Exceptional

18 Jul 2026

Taofiq Folorunsho Gbolahan Stephen

Fancy

Self

10/10

Exceptional

17 Jul 2026

ADRIANA

This hotel is stunning from the restaurants, nightly entertainment, staff, location, etc. i would return!

Family

10/10

Exceptional

05 Jul 2026

Antonela

Room was very clean, breakfast amazing, pools and spa - great.
One of the best places in Gran Canaria for sure!

Family

10/10

Exceptional

27 Jun 2026

Kris

Fantastic hols resort next to numerous restaurants and shops. Bicycle and car hire across the street for further explorations.

Family

10/10

Exceptional

20 Jun 2026

Paul Anthony

Absolutely a stunning property and resort!!

Partner

10/10

Exceptional

18 Jun 2026

Emma

Friends

8/10

Excellent

16 Jun 2026

JUAN

Self

10/10

Exceptional

15 Jun 2026

Jonathan

Beautiful hotel that is huge. Be sure to check how far your room is at check in if you have any mobility issues. The pools are incredible. The food offer is vast - not entirely sure I’d go half board there again as it was too busy. Breakfast was ok

Partner

4/10

Poor

15 Jun 2026

SHAUN

The rooms are very small, and AC does get very cold.

Partner

4/10

Poor

06 Jun 2026

Gurdaver

I booked a superior supreme view of front pool area. What I received was a room too far from elevators and very confusing to find. The view of pool was a little side pool. This was not what I paid for and no staff responded for my request to change. The property is nice but difficult for an older person to get around.

Partner

8/10

Excellent

31 May 2026

Hannah

We stayed only 2 days and one night. Positives were a lovely big hotel with well appointed rooms and delightful shower and bed comfort. Loved the pools but it was extremely busy during our stay and we struggled to find even a single sunlounger even though four of us - didn’t feel great having to put our things on the floor to go for a swim. It was Gran Canaria day though so perhaps this was ann exception. Also parking had run out of space so we had to pay EUR25 to park across from the hotel in a general car park. Staff did not offer much information at check in and I felt like I had to keep popping back to ask for info, towels, where to go for half board meals etc. Bags did not all make it through to room and no one answered a few attempts to phone call through to reception so we ended up having to pop back to reception to ask.
The grounds are beautifully kept and pools really special and we loved the styling of the restaurants but even there it just felt staff lacked training and finesse you get in other 5 star resorts. Eg waiting 7 mins to be noticed and seated in a restaurant that only had 4 other tables used and then having to flag for attention to get a spare plate even though they knew we were sharing a pizza. Food was tasty and was lovely to put on the champions league cup final but rather poor that twice they cut it off mid game and mid penalty shoot out as they were running to pre-programmed timing and it taking about 10 mins to get it back on each occasion.

Family_with_children

10/10

Exceptional

21 May 2026

Alexis

The rook was beautiful as were the amenities. Breakfast was plentiful. Everything was clean and pristine throughout the resort. The bar had great service and we were helped with everything we needed.

Friends

10/10

Exceptional

20 May 2026

Graham

The staff were very friendly and attentive, and addressed any concerns promptly. The grounds, foliage and pools are the
most beautiful and are maintained in top shape. The buffet for breakfast and dinner are fresh, appealing and varied with a huge selection ! There are plenty of pool lounge chairs even late in the day. I recommend this hotel with highest marks and will return again soon to have another great experience !

Partner

10/10

Exceptional

17 May 2026

Alistair

The room was very clean and the rest of the hotel was marvellous. The staff was very accommodating. The variety of pools was impressive. The only thing that could have been better would have been if the outdoor pools would have been more heated.

Family_with_children

10/10

Exceptional

09 May 2026

Vince

A beautiful resort. Plenty of sunbeds. Very efficient service. Very friendly. Good quality food. Modern rooms.

Partner

10/10

Exceptional

02 May 2026

Stephen Graham

Pools and seating areas excellent, buffet and restaurants excellent, large rooms

Partner

2/10

Poor

26 Apr 2026

Michael

Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard.

When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back.

Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone.

The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests.

Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down.

Partner

4/10

Poor

16 Apr 2026

Beatriz

The hotel is supposed to be one of the top hotels in Gran Canaria but is far from being the best. We paid for an ocean front room. Our room was located in the 5th floor of the main building which we thought was a good thing. The balcony door could be open or closed & the noise was the same. The shows started at 10pm and ended at 11pm. Awful noise until 1am. The room temperature can not be controlled by any guest. It is controlled by the property & set to 70o F. We were sweating every night & called the front desk who answered…”we can’t change the temperature for ecological reasons”.
The pool service was pitiful. No waiters to attend any pool chairs. If you wanted anything you had to walk to one of the bars, if they were open, & wait forever to get service.
The kitchen in all outside bars closed at 4pm even for snack/tapas. And no drinks around any pool bar after 5:45pm.
The beach is not hotel front, you have a good walk to get to the sand.
You can only get a dry pool towel between 10am and 12pm, they are closed outside those hours.
We paid for breakfast included with our stay. One morning we had an early tour and they said they would prepare a breakfast to go. The bag we received left a lot to be desired compared to the breakfast buffet at the hotel. It had a cold sandwich with old bread & fruits that were starting to rot.
This is the only hotel were I have stayed and the king bed only had two pillows for 2 people. We had to order two additional pillows.
Stay elsewhere!!

Partner

10/10

Exceptional

09 Apr 2026

ADRIAN EWING

Pools and garden areas are great; also near the beach and walking areas

Family_with_children

10/10

Exceptional

22 Mar 2026

Claire

Another amazing stay. Never been let down by this hotel, immaculately kept. Great for a relaxing break. Got upgraded at check it and loved our room with living room and sea view. Hotel was very busy but was still enough seating indoors and outdoors. Only criticism to note on this occasion was changes to breakfast. Felt there was less options than previous stays and a lot of staff training. Coffee in coffee pots were cold. A lot of staff in training and some not well guided. Will definitely return and highly recommend for great holiday

6/10

Pleasant

26 Feb 2026

Sheila

the bathroom items not always replenished. no towels one day..awful view

8/10

Excellent

21 Feb 2026

Celina

Great outside facilities but the place itself ( rooms, corridors, buffet area) are big but unappealing.

Partner

10/10

Exceptional

30 Jan 2026

David

The overall look and feel of the hotel with beautiful views, pools and relaxing areas

Leisure Partner

4/10

Poor

03 Jan 2026

Joshua

Hotel “policies” are not what’s expected or provided at a five star hotel and impacts service and experience in a way that’s completely unnecessary.

I asked the bartender for a cup of ice. I was refused but kindly informed I could purchase a small bucket of ice for 5 euro. That’s their policy.

At the pool bar I asked to refill my reusable water bottle. I was again refused but kindly informed I could buy a bottle of water. The woman working was standing next to a giant cooler of ice water but refused to let me refill my bottle. I was told their policy is not to give it to guests because it’s only for staff.

I needed a towel after getting out of the pool but the man working wouldn’t give me one. He told me their policy is only to swap out a dirty towel. Standing there cold and wet I was refused a towel by a man sitting next to a pile of 100 fresh towels.

10/10

Exceptional

27 Dec 2025

Sathish

Spotless, amazing breakfasts, great staff.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Jeffrey Perez

None

Leisure

10/10

Exceptional

08 Dec 2025

Deirdre Janine

Awesome room, large & clean. Resort was amazing, everyone you needed. Staff were very friendly & professional. Breakfast was amazing & including champagne! So well located. Definitely stay again.

10/10

Exceptional

23 Nov 2025

Franco Enrico

Staff was very helpful, they were able to accomodate our requests in terms of room selection and they were always smiling and helpful

Leisure Friends

8/10

Excellent

15 Nov 2025

Roger

Room spotless and bed comfy

Partner

8/10

Excellent

08 Nov 2025

Lewis

Staff were all really friendly

Self

10/10

Exceptional

02 Nov 2025

Audur

Great location, beautiful hotel and garden, swimming pool area. Lovely breakfast buffet, lots of restaurants. Very nice staff - will definitely go to a Lopesan hotel again!

Leisure Partner

10/10

Exceptional

27 Sep 2025

Lena

Everything was above and beyond!

2/10

Poor

17 Aug 2025

Alain

This hotel advertises itself as 5 stars but feels far from it. Customer service is slow and impersonal, and the place is chaotic and overcrowded with no sense of personalized experience. Definitely not worth the price or the rating. I left disappointed and frustrated. This hotel fails to deliver on the luxury it promises and should not be listed as 5 stars. I would strongly advise anyone looking for a genuine high-end experience to look elsewhere.

10/10

Exceptional

15 Aug 2025

Lawrence

Everything

Leisure Family

10/10

Exceptional

15 Aug 2025

Neil

Fantastic hotel, pool and facilities. Staff were extremely friendly and helpful at all times. Only downside is there never seemed to be enough sunbeds and despite the hotels ‘no reserve’ policy the usual early race for the towels on the bed was rife

Leisure Family

10/10

Exceptional

11 Aug 2025

Travis

Everything was perfect and the food was outstanding!

10/10

Exceptional

04 Aug 2025

Robin

The facility was first class. It was stress free providing plenty of relaxing options. Pools were fantastic.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Luanne

Didn’t like Unique area.

10/10

Exceptional

14 Jul 2025

Claire

Another amazing stay. Cannot stop going back to this hotel.

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Claire

Amazing stay again and loved every minute. Friendly a

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Jacqueline

This place is beautiful, classy and clean

Leisure Partner

10/10

Exceptional

28 Jun 2025

Jacqueline Heidi

A lovely relaxed stay, great all around

Leisure Family

10/10

Exceptional

16 Jun 2025

Verified traveler

Lovely stay

Very beautiful, well maintained hotel. The staff are very friendly, they do their best to help or point you in the right direction. Pools were clean, warm and not too crowded. The food (breakfast) had a wide variety and was kept warm.

Partner

8/10

Excellent

13 Jun 2025

Charles

Great stay. Only issue I have is with the sunbeds and the lack of them. Have to be up early to get them otherwise left with very few to pick from

Partner

10/10

Exceptional

09 Jun 2025

Caroline

The hotel is very big but very attractive with wonderful location beside the sea and very attractive grounds and pools. I wasn't keen on the daily entertainment and this was loud in my room but at least didn't go on beyond 11pm. Huge spread at breakfast buffet but cooked items bit tepid. Didn't think they should charge for parking.

Leisure

10/10

Exceptional

07 Jun 2025

Ariane

Our room was beautiful, with a balcony and stunning view of a pool under us. There was a huge pool with a lazy river, waterfall and bar, where we had our lunch every day. The beach/infinity pool was just breathtaking. Breakfast was lovely, so much choice. Beach is a 5 minute walk and some nice shops on the door step.

Leisure Partner

10/10

Exceptional

05 Jun 2025

Annette Vanessa

Hotel & staff were amazing!!!

Only 1 dissatisfaction is having to wait so long to check in or for any assistance at the front desk reception.

Having to stand in line for up to 30 minutes to be checked-in, is in my view unacceptable.

Can they not find a better way in which to wait to be seen? Even if it’s a number system, then at least we can SIT & wait rather than STAND for so long.

Reception is our 1st experience of the hotel and so doesn’t set a good 1st impression.

Trying to gain assistance from reception was always a long wait on the phones or in person waiting in line.

That said, my stay was amazing shame about the lack of staff on Reception.

Leisure Self

10/10

Exceptional

26 May 2025

Lee Matthew

My 3rd stay in 8 months should tell you everything. Stunning hotel probably one of the best 5* hotels in Gran Canaria. Room is big clean and decor is beautiful. I will stay again just not too sure when. I would certainly recommend Lopesan Costa Melonares 100 percent.

Leisure Self

8/10

Excellent

24 May 2025

Yordanka

La propiedad está muy limpia bonita con buena ubicación cerca de tiendas y restaurantes,lo que no me gustó es que pasamos calor el aire en los cuartos no enfriaba y en las noches pasamos calor,el técnico fue lo revisó pero seguimos con el mismo calor

Leisure Family

8/10

Excellent

21 May 2025

Mark

Beautiful looking hotel, and some of the best pools and gardens I have seen. Hotel was immaculate inside and out and rooms specious and nicely decored. Unfortunately the size of the hotel and the mediocre sevice stop it from being the luxury resort its trying to be. Service and staff while efficient were unfriendly and a little cold. Dining was disappointing for the level of hotel and food fairly run of the mill. Its a very good four star hotel but other hotels around it put it in the shade when it comes to service sadly.

Leisure Self

10/10

Exceptional

28 Apr 2025

David

Lovely hotel and grounds

Leisure Partner

10/10

Exceptional

17 Apr 2025

Tirzah Maria

Great staff! Friendly and helpful. Nice area and convenient with restaurants, shopping stores and car rental companies across the street. Great for families with kids.

Leisure Family_with_children

10/10

Exceptional

12 Apr 2025

Anne Marie

Wonderful stay, couldn’t recommend it enough!

Leisure Family

10/10

Exceptional

05 Apr 2025

paul

Back again soon!

Excellent hotel and great value for money. Would recommend to anyone and will be back very soon!!

Self

6/10

Pleasant

05 Apr 2025

KRISTEN

Our beds were super hard and I asked the front desk for assistance and they gave us two sheets. Our backs are killing us. Also when I checked in the front desk was super rude and not welcoming. Other guests were provided with champagne at check in but we weren’t .
The breakfast was great and the pools were beautiful

Leisure Family

8/10

Excellent

05 Apr 2025

Gillian

It’s a lovely hotel with choice of pools, spacious rooms and general areas. Beautiful gardens and outlook to the sea particularly from the infinity pool.
The food was good but not the standard I’d experienced in the breakfast and dinner. There’s an absence of chefs cooking fresh dishes at the grill as you’d expect at a 5 star hotel. Also whilst there’s kettle and selection of tea in your room there’s no coffee unless you have a coffee machine.

Leisure Self

4/10

Poor

30 Mar 2025

Stephen

Very poor customer service from hotel staff

The hotel look is grand but some of the staff at reception were rude to other clients in full view. The same applied at the pool side bar, there is a general lack of customer focus from the waiters they came across miserable. We sat outside the square for 10mins and no service was given. So we left. Overall a dire first impression and we would not stay there ever again.

Partner

10/10

Exceptional

25 Mar 2025

Caroline

Stunning place in so many ways. The many pools, the landscaping around the pools, the design of the common spaces were all wonderful. The restaurants were all wonderful too. Shops and restaurants outside the complex were great. Exceeded our expectations in all ways. Our only minuscule frustration was trying to get the tea and milk replaced in our room daily. Which was a wonderful room too. Totally happy, sorry to leave.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Gordon

Would definitely stay again.

Business_and_leisure Friends

8/10

Excellent

17 Mar 2025

Greg and Elisabeth

The place was really nice, a little sterile could be friendlier as it was quite expensive. The breakfast was amazing.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2025

Jennifer

Beautiful property, excellent service, clean comfortable room, and great breakfast bar. Go early to avoid overcrowding!

Leisure Partner

10/10

Exceptional

01 Mar 2025

carl

Fantastic hotel. Shame about the buffet restaurant, it can't deal with the number of people that stay here.

Leisure Partner

10/10

Exceptional

27 Feb 2025

Thomas

Beautiful property that is well kept. It’s in a very continent location.

10/10

Exceptional

20 Feb 2025

Michalis

This hotel is the ideal place for a relaxing escape in the beautiful garden and unique pools of Costa Meloneras.

Amazing sunset views that will always follow us.

Leisure Family

10/10

Exceptional

14 Feb 2025

Augustine Tochukwu

Nice place, will come again

8/10

Excellent

11 Jan 2025

Pawel

Great hotel. The service could have been a bit more attentive for a 5* hotel but good overall. The bed could have also been a bit better. We found it slightly too soft.

Leisure Partner

4/10

Poor

11 Jan 2025

Jane

Poor service

Paid for 4 days in a suit not once did they replenish condiments in room, ie coffee water which is supposedly to be done Dailey I had to ring to request it to be done and they only came once also it says there’s lots of English channels but we only had 3 news channels I rang reception to request a technician to come they said they would and I’m leaving today and there still hasn’t been anyone to come and fix this.
We went half board for a 5 star hotel it was a nightmare all food stations were in a line and you had to Que therefor if you got something from one station by the time you Qued for the next one your food was freezing by the time got to sit down also waiting for someone to finally come over to take a drinks order such poor service I would definitely not recommend this hotel due to the service

Partner

10/10

Exceptional

08 Jan 2025

Ana

Paradise! Shame there is always so many people for breakfast

Leisure Self

8/10

Excellent

04 Jan 2025

Lorraine

This was my 3rd visit to this hotel and I found that the rooms are getting tired and in need of some refurbishment particularly the showers.
Bar service was very slow and room cleaning definitely not as good
Used tea cups not replaced , milk not replaced .
Tried to order room service on 2 occasions and kept getting cut off , when I went to reception was told just keep trying the number

Leisure Family

8/10

Excellent

23 Dec 2024

Ramanjit

Cold pools

Leisure Family_with_children

10/10

Exceptional

15 Nov 2024

Russell

Hotel was exceptional.

10/10

Exceptional

24 Oct 2024

deborah

I love this property welcoming staff, great food and service, different pools and areas to accommodate all, and with easy access to the beach and the dunes.

Leisure Partner

10/10

Exceptional

24 Sep 2024

David

Beautifully maintained, clean and tidy gardens, pool areas and communal areas indoors and outdoors. Peaceful but stayed outside of school holidays. Breakfast busy but pretty good variety of choices. Booked a basic Deluxe room which was a decent room but overlooking car park, I’m would like to think that if it wasn’t so busy they would have given me a better outlook.

Leisure Family

10/10

Exceptional

08 Sep 2024

Emil

Really good!

Business_and_leisure Family

10/10

Exceptional

08 Sep 2024

Sophie Ellen

Starting with the negative- kids in the jacuzzi jumping around doing cannonballs into it bumping into me and others and no apology parent didn’t care the kids then started was screaming at a spa hotel which is for relaxing!!!?? I would suggest a kids only section and a adult only section
The towel pick up and drop off was only open once when I went there surly they can have a rack of towels and a drop off section ?

The positive- clean, friendly staff, good location with excellent views,pet friendly ( Friendly cats on site), good selection on breakfast buffet, amazingly large cactus, looks fancy in pictures, nice pools, nice size room and bathroom with a good balcony size

Would recommend overall

Leisure Self

10/10

Exceptional

02 Sep 2024

Joseph M

Beautiful property

Leisure Partner

10/10

Exceptional

25 Aug 2024

David

Beautiful ocean view

Leisure Family

10/10

Exceptional

07 Aug 2024

Patricia

Great hotel !! Would definitely visit again . Great entertainment and great food options overall.

Leisure Family

10/10

Exceptional

24 Jul 2024

Elena Franziska

Really nice hotel area, nice staff and a lot of soare time options.

Leisure Partner

10/10

Exceptional

15 Jul 2024

Timothy

This is an absolutely amazing hotel. I was completely blown away the moment I checked in till the minute I checked out. I would highly recommend this hotel to anyone going to Gran Canaria. I will definitely return again.
Thank you

Leisure Family

10/10

Exceptional

11 Jul 2024

Joshua

A fantastic stay at this beautiful hotel and resort. It was clean, tidy and all the staff were very friendly. My only criticism would be the buffet dinners did not cater well for young children/babies.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2024

Christine Ann Marie Mc

Clean, beautiful, good food, and great pools.

Leisure Family

8/10

Excellent

27 Jun 2024

Verified traveler

Really nice hotel

Been coming to this hotel for several years and always enjoyed our stay here.
Really good large pool.
Grounds well kept and clean.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Anita

Highly recommend the spa at the resort. Make sure to book in advance.

Leisure Partner

10/10

Exceptional

23 Jun 2024

Marie-Claire

We had an exceptional family holiday at Lopesan Costa Meloneras. The resort's stunning architecture, interior design and beautifully manicured gardens created a serene atmosphere. Our spacious, clean room offered breathtaking balcony views. The expansive pool area was a highlight, with something for everyone. The lazy river was a big hit with the kids! Dining options were diverse and delicious, with an impressive breakfast buffet. The staff's attentive and friendly service made our stay memorable, including Cava on arrival. Highly recommended!

Leisure Family

10/10

Exceptional

21 Jun 2024

Jordi

The property is stunning, as is the surrounding area. Food options at the resort and in the surrounding area aren’t quite up to the standard you would expect for the price, nor the calibre of the resort.

Leisure Partner

10/10

Exceptional

12 Jun 2024

Danielle

Lovely spot in Grand Canaria. Lots to do.

Leisure Family

10/10

Exceptional

07 Jun 2024

Matthew Timothy

Had a fantastic stay at the hotel, would highly recommend. Everything was great, from the food and the room to location and array of pools.

Leisure Self

10/10

Exceptional

03 Jun 2024

Renée

Excellent hotel for a solo traveller looking for an indulgent and luxury break. Beautiful grounds amazing views and pools. Everything you want within walking distance. Staff are amazing. Nothing is a problem. Breakfast was amazing too as are the restaurants and pool bars. Will definetly be coming back. My happy place!

Leisure Self

10/10

Exceptional

28 May 2024

Paul

The are many very large and very nice pools on the property. We couldn't find the time to visit them all. They have several good dining options at the hotel. The spa is extremely nice, but book a day in advance. Lots of shops nearby too. And there is a casino right there in the hotel.

Leisure Family_with_children

10/10

Exceptional

29 Apr 2024

Wayne William

Lovely Hotel

Leisure Partner

10/10

Exceptional

27 Apr 2024

Lisa

Our happy place

Our second visit in the last 6 months… just as good as we remembered. Can’t wait to come back

Partner

10/10

Exceptional

24 Apr 2024

Robin Philip

Very nice property genuine 5 star hotel, spotlessly clean

Leisure Partner

10/10

Exceptional

11 Apr 2024

RENE

Great hotel and area; only issue is the very, very noisy nightclub adjacent to the hotel going till the very early morning hours when open.

Leisure Family

10/10

Exceptional

11 Apr 2024

Verified traveler

The best hotel in Gran Canaria

Absolutely fabulous place to stay and hands down the best hotel in Gran Canaria. There are activities for all ages and pools are serene

Friends_and_family Family

8/10

Excellent

30 Mar 2024

James

It is a huge hotel. Clean and well maintained. The servi e at the pool bars is a bit hit and miss.

Leisure Partner

10/10

Exceptional

24 Mar 2024

Stephen

Great resort, relaxed atmosphere, awesome swimming options but there was very limited gluten free options for food. Half board is just a buffet for both breakfast and dinner.

Leisure Partner

10/10

Exceptional

22 Mar 2024

Alex

Having stayed at this hotel prior to Covid, I must commend the staff management and facilities. This is an excellent hotel.

10/10

Exceptional

17 Mar 2024

David

Great location and the buffet was above expectations…

Leisure Family