Hotel Riu Palace Oasis

Spain , Gran Canaria
MASPALOMAS, De las Palmeras, 2
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100 reviews shown

10/10

Exceptional

09 Mar 2026

mark

Excellent hotel and wonderful staff. The buffet food was the best of anywhere I’ve stayed before, but they could do with some more toasting machines at breakfast !….the only small criticism is the towels need replacing and the food at the pool bar was mediocre.
Location is excellent for bus station and all amenities, bars and restaurants and the sand dunes !

10/10

Exceptional

20 Feb 2026

Euan George

Excellent location, helpful staff, parking was very limited .

Partner

10/10

Exceptional

03 Feb 2026

shaun maurice

Amazing hotel. Great staff. We’ve stayed here 3 times before and it is always excellent. I’m looking forward to going back again soon. Close to the beach, steps away. Very accommodating staff and friendly. Love this place. Very clean and maintained. Lush gardens. Wonderful pool areas

Leisure Partner

10/10

Exceptional

08 Nov 2025

Edward

Excellent, would visit again!

Leisure Family

10/10

Exceptional

23 Oct 2025

Andrei

Cleaning too often. Sometimes no need to clean so often.

Leisure Family

10/10

Exceptional

22 Oct 2025

Apostolos

Highly recommend, we’ve visited twice given how good this hotel is, and we’ll definitely be returning again!

Leisure Partner

10/10

Exceptional

10 Oct 2025

Graham

Brilliant stay! Staff were wonderful from the first moment. Half board food amazing! We had the private swim up pool, which was a lovely novelty. Only one thing was that the room safe shouldn't be an extra at this level of hotel but really, thats the only niggle.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Alan

No ocean view. Our room view was of the parking area and approach to the hotel reception. Also view of the road to the beach. So a lot of people watching, if you are so inclined. The walk in shower was large enough to hold a family. The gardens are lovely for having a walk. The food selection was great and delicious.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Michael

N/A

10/10

Exceptional

11 Sep 2025

Kathryn

Excellent hotel - amazing location, great food, incredible staff and so close to the beach. Literally couldn’t fault it.

Leisure Family

8/10

Excellent

24 Jun 2025

Piyush Natvarlal

Excellent location right close to the beach, promenade. Lovely grounds, swimming pools. Wonderful staff very friendly and polite. My gripe is that there was no free mineral water in room on arrival, were so in the fridge but chargeable. Also we had half board again no free complementary water. We had to purchase it. We have been to other hotel chains where they were not so stingy

Leisure Family

10/10

Exceptional

02 Jun 2025

Michael

4th time at this hotel , definitely 5 star,

Leisure

10/10

Exceptional

22 May 2025

Christopher

I think it’s all round excellent
Entertainment great
Food wide ranging in choice and good quality
Location good
Grounds v high quality

Leisure Partner

10/10

Exceptional

13 Apr 2025

Tom

A great stay, staff are very friendly and service was without fault. The food options we’re a bit limited

Friends_and_family Family

6/10

Pleasant

08 Apr 2025

Priya

Not a 5 star property. But location was fantastic. Stayed 4 nights with our 5m old and didn’t need to get transport once. Beach directly outside, as were shops, restaurants and lovely evening walks on the sea front.

Leisure Family_with_children

10/10

Exceptional

28 Feb 2025

Maylen

Excellent

6/10

Pleasant

21 Feb 2025

Sarah

Lovely hotel

The hotel is beautiful and has everything you want. We arrived an hour early and weren't able to check in early. Unfortunately the staff didn’t make it clear so we had to stand around and weren't able to access our room until after 4pm. We were given a welcome drink but we kept being told 15 more mins and it wasn't. It would have been helpful to be explicit from the beginning. The breakfast was immense and the beach access was really helpful.

Partner

8/10

Excellent

14 Feb 2025

Julian

Nice hotel

Nice hotel, great staff, food a bit average but huge selection. Nice location. Had a swim up room, very nice. Evening entertainment was ok Queen tribute band excellent though.
Too many trees, extra to use the room safe but on the whole good hotel. Might well return.

Partner

10/10

Exceptional

10 Feb 2025

Ewa

Excellent stay with lovely swimming pools. Room excellent with top class restaurant.
Totally pampered by staff ……will stay again

Leisure Friends

8/10

Excellent

31 Jan 2025

Hakan

Excellent stay ruined by bar manager post checkout

We had a great 5-day stay at the hotel. The staff (except one), service and food were all perfect. After our checkout, we had an hour until our transfer and made the mistake of sitting at the outside part of the bar. The bar manager was very keen on patronizing and educating us on what is “normal” and what is not. Finally, when he took the chair off the field, saying “this is not normal” for our swimwear to dry on an outside bar chair, I couldn’t take it longer and had to leave the bar. It practically ruined our stay - and let me say - the effort everyone put together to provide the perfect service. If it is the case that such swimwear is not allowed to dry at that bar, perhaps there are other ways to tell and help the customer, instead of almost insulting at every interaction m.

10/10

Exceptional

16 Dec 2024

Sunil

Location, right on the beach; very clean sandy beach - can do long walks along the beach in sea water!

Leisure

8/10

Excellent

22 Nov 2024

Amanda

The best thing… the shower! Hot and lots of water pressure. Hotel seems expensive for what you get. Our room had a small outdoor sitting area that faced a brick wall. The rest of the hotel grounds looked quite nice though. Dinner buffet was extensive and delicious. Beach area was fun to walk, good for cheap food options and souvenirs and lots of Lou gets to rent at reasonable price.

Leisure Partner

8/10

Excellent

20 Nov 2024

Kenneth

Attractive setting, helpful and efficient staff. Located near a good choice of shops and restaurants.

Mattresses too soft for me, pillows to “springy” felt as though they were filled with cut up foam. Sun loungers did not have cushions which made them difficult sit on for extended periods.

Leisure Partner

10/10

Exceptional

04 Nov 2024

Matthew

3rd year we have stayed with them, excellent service from the staff as always. It’s great to turn up at the hotel, and be thoroughly looked after during the stay. With easy access to the beach to watch the sun rise or set, and should you want a change of scene from the hotel, plenty of restaurants and bars along the seafront - all of which are easily accessible to the rear of the hotel.
Plenty of sun lounges, but there are definitely some keen beans who like to reserve them before the sun has even come up.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Ani

Beautiful property on the beach next to lighthouse. Within short walk from shopping and restaurants. Easy access to public Transportation.

2/10

Poor

24 Aug 2024

Martín

RIU Oasis - Try Another Hotel.

Hotel advertises parking for guests and only has a 20 spot lot for 1000 rooms does not make senses.

Needless to say I got towed parking on the street and decided to find a hotel that has parking and customer service. (Salobre - very nice).

Did I get a refund for early check out for a room I never used? No. So thanks agai RIU. Wo t be back👍

10/10

Exceptional

19 Aug 2024

Robert

A fantastic hotel with lovely and clean grounds and rooms. Ultimately, though, our stay was made by (a) the range, variety and taste of the food; and (b) above everything else, the customer service, focus and attention of all the staff. Would not hesitate to stay again and very much looking forward to doing so too!

Leisure Family

10/10

Exceptional

12 Aug 2024

Dawn

We stayed in a swim out suite and it was lovely. Almost 4ft deep and always the perfect temperature. The main pools were not as big as I expected however they were beautiful and never looked overly crowded. The location was great. We were able to walk to the dunes to the left and to the right there were miles of stores, restaurants, other beaches and even a mall. The lighthouse is also very close.
The food was good at the Promenade and the specialty restaurants were exceptional in every way.
The staff was very helpful and even let us use an adapter because we didn’t think about the European outlets when packing.
It was also a very safe place to walk around. There’s a nude beach a short distance to the right of the hotels private beach. One of RiUs sister resorts is also a walkable distance from RIU palace oasis.

Leisure Partner

10/10

Exceptional

29 Jul 2024

katia

The perfect place from which to explore canary island.
Very comfortable and warm room with an excellent view to the beach, also excellent hot showers.
The space is surrounded by beautiful palm trees with a Fantastic Friendly staff always willing to help.
Breakfast options and dinners services very nice too.

The hotel is very central within easy reach of
The beach, shops, eating places.
We will certainly be back.\"

10/10

Exceptional

14 Jul 2024

Isabel

Increíble estancia

Fue increíble, sobre todo el personal. Muy amables! Repetiremos seguro.

Partner

10/10

Exceptional

21 Jun 2024

Duncan

Beautiful part of the world. Lively hotel. Friendly and helpful staff.

Leisure Partner

10/10

Exceptional

03 Jun 2024

Kirandeep

This is a wonderful hotel and worth every penny. The staff are so welcoming, friendly and provide an incredible service. The hotel gardens were beautiful. The direct access to the beach was a plus. We booked a swim up room in the quieter part of the hotel, which was amazing and away from public access.
We booked half board, there were plenty of breakfast and dinner options. However, I would just like to add, the dinner options could be labelled with a bit more details as not all food was labelled correctly. Especially the vegetarian/vegan options. We found that even the chefs were unable to confirm if food included meat, fish or eggs. It wasn’t a huge issue for us, as we avoided eating certain dishes, but it would be nice to be able to try food that was available without having to worry about what was in it.
Overall, thank you for a lovely stay, I would definitely recommend to others and return in the future.

Leisure Family

10/10

Exceptional

26 May 2024

Verified traveler

Great hotel for relaxed vacation

A really good hotel with service as a top priority. Nice and clean room just as shown in pictures. Friendly staff all around. Quite surroundings and very close and convenient to the beach.

Only minus is that guests are blocking sunbeds in the morning with their towels and hotel did not take care of it. Every morning at the breakfast buffet, one could see the sunbeds occupied without any people there. A big minus for a 5 star hotel where one could expect propper manners. I will not leave an inferior rating because of this, but might not come back due to this.

Otherwise great stay and great hotel.

Partner

8/10

Excellent

25 May 2024

Verified traveler

Why Canari?

The hotel is fine, comfortable, and the food is great. I travelled there in May, but I cannot understand why someone should visit the island? It has nothing to give. It took me 6 hours direct flight from Oslo. Instead, I could have gone to Purtugal, south of Spain or Italy for a shorter and cheaper flight, yet get a similar hotel with better vibe from the cities. To me, the Canari was the most boring destination ever :(

Self

10/10

Exceptional

24 May 2024

Ben

Simply the best all-round rxperience

Business_and_leisure Partner

10/10

Exceptional

13 Apr 2024

Le Van

What a wonderful place to stay in Gran Canaria, the hotel was beautifully presented, with great food options and super friendly staff. Location is perfect, right by the beach, sand dunes and promenade. Bus station located outside for easy access to other areas of the island. Would have been great if there were a little more options in their kids zone like water park. Overall highly recommend.

Leisure Family_with_children

10/10

Exceptional

17 Mar 2024

John

Great location near the beautiful Maspolomas beach. The grounds were well designed and beautifully maintained. Buffet breakfast gave you excellent choice. The staf were friendly . The meal we had in the Botanicas Restaurant was superb

Leisure Partner

10/10

Exceptional

27 Feb 2024

Zahara

This really was an oasis - tranquil gardens in a beautiful setting …choice of pools. Excellent breakfast buffet and friendly helpful staff everywhere!

Leisure Partner

10/10

Exceptional

24 Feb 2024

M D

Fantastic hotel, we had a really good time there. Buffet breakfast a particular highlight.

Friends_and_family Family

10/10

Exceptional

20 Feb 2024

Duncan

Very pleasant stay. Large rooms, excellent facilities, very convenient for Maspalomas beach. Staff are very friendly and helpful. Superb buffet breakfast. Disappointing that drinking water is not provided free of charge in the rooms.

Leisure Partner

8/10

Excellent

20 Feb 2024

Verified traveler

Extras

There could be a supply of milk, biscuits and water for the rooms.

Friends_and_family Family

10/10

Exceptional

18 Feb 2024

Paul

This was a last minute booking but we found the hotel to be excellent on all levels and would recommend to friends and family we found the staff to be friendly and professional not like many 5 star hotels we have visited and the staff seemed to forget you are the guest and they are there for you well done all at the Riu Oasis

Leisure Family

10/10

Exceptional

13 Feb 2024

Sarah Elizabeth

Excellent oasis.

Leisure Partner

6/10

Pleasant

12 Feb 2024

Luke

Average

Leisure Family

8/10

Excellent

25 Jan 2024

Matthew

Winter sunshine break

This was our second stay at the hotel following a weeks break the same time last year. As before the staff were very friendly and helpful. The hotel has excellent facilities and is in a nice seafront location for Meloneras. This time we just had B&B rather than H&B like last time even though the food was good to try some local restaurants. The only disappointment was we choose to dine in the hotel one evening and were charged €45s each three times the cost of booking through Hotel.com! Also this time we again had a room on the 5th floor as requested to enjoy the view but unlike last year we were put into block 1 where our view of the sea was somewhat blocked due to another hotel and palm trees which was disappointing. However all our stay was very pleasant.

Partner

10/10

Exceptional

19 Nov 2023

Matthew

Second time we have stayed here, staff are still as attentive as they were on our first visit. Food maybe not as good as our first visit.

Staff looking after the rooms make sure your room is tidy, and around 5pm they check in to see if you need new towels. Turn down service happens early evening. Well looked after. And always smiling and saying hello.

Food/restaurants. Krystal only visited the once, nice atmosphere and good food. A little hurried, although think it might have been us. Most people were in and out within 1.5 hours. Think we preferred a bit more time to chat and enjoy the meal, got hurried out of the restaurant for the next sitting. Main buffet, great selection at breakfast and plenty of fruit. Dinner wasn’t as good as our first visit, variety this time wasn’t as great. Some days it was the same meal as the night before. Waiting staff looked after us well.

General area, pool and bars were clean. Not too busy and plenty of places to soak up the sun. Although a few people are crazy with putting towels out, I was up at 6am and towels had already been put down (pitch black). Gym was in good working order, range or cardio and strengthening machines. Yoga on the lawn each day. Don’t have kids, but there was a kids club, not many kids there, 3 top. They seemed to be having fun though.

It is a great location to quickly jump onto the sand and wander the beach. And then head right and there are bars and restaurants, and a bit of shopping.

Leisure Partner

10/10

Exceptional

15 Nov 2023

Sheila Annette

great location lovely hotel will definitely be coming back to stay

Leisure Partner

10/10

Exceptional

14 Oct 2023

Matthew

Great beach location very close to all amenities

Leisure Partner

4/10

Poor

10 Sep 2023

Sheila Annette

The hotel was lovely but the view from our room just awful a brick wall just feet away from our patio doors spoiled our stay

Leisure

8/10

Excellent

01 Sep 2023

James

The hotel offers good value, falling on the lower end of 5-star accommodations. It's clean, modern, and has friendly staff. The breakfast is extensive and good quality, and the lunch options are reasonable.

The grounds are a highlight, featuring well-landscaped areas with mature trees providing natural shade around the pools. However, the pool rules felt overly strict and seemed to discourage kids' activities (no playing 'catch' with your kids with a soft ball the size of a tennis ball, for example).

Parking was a bit of an aggravation on one day because the car park only fits about 20 vehicles and I had to pay to park it several minutes walk away until a space freed up. I wouldn't really advise hiring a car.

The hotel has direct access to the beach and the seafront area of Meloneras. If you run the gauntlet of people trying to persuade you into cheap restaurants in the adjacent street then you can get to a more fancy development with some nicer places to eat.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2023

Vincent

Can’t Wait to Return!

The staff was extremely helpful from our arrival to departure. Everyone was pleasant to interact with, and the grounds were very well kept.

Partner

10/10

Exceptional

14 Mar 2023

Rodney

Could not find any faults

Leisure Friends

8/10

Excellent

10 Mar 2023

Verified traveler

Happy customer

We really enjoyed our stay at RIu palace Oasis. Service was excellent
Nice food
Very friendly staff

Friends_and_family Family

6/10

Pleasant

22 Feb 2023

Colin

Lifts were constantly out of order. Location isn’t quite on the beach as there’s a shopping centre and restaurants between hotel and beach

Leisure Family

10/10

Exceptional

01 Feb 2023

Matthew

Winter sunshine break in lovely hotel

Very enjoyable stay at lovely hotel. Excellent location for beach and Meloneras beach bars and restaurants nearby. We had a sea view room on the 5th floor and the views of the sea and lighthouse were spectacular. Also the balcony was a sheltered sun trap which was ideal on windy days. The buffet breakfast and dinner had lots of choice and variety which was nice including a things like freshly cooked steaks, fish and shell fish in the evenings. The staff in the hotel were the most friendly we have met in our many holidays. Everyone said hello with a smile and nothing was too much trouble. For those not on a budget definitely worth a visit and we plan to return.

Partner

8/10

Excellent

25 Dec 2022

Åke

Nice, but not 5 star quality.

The room was ok. But it was noisy from corridor as soon the cleaning started at 7.30 in the morning. We had a pool room. but it was small and not private. Residents above dropped e.g cigarettes on our sun beds and in the pool. Our parasoll was also broken. Breakfast was very good. The dining was ok, but not as you could expect in a 5 star hotel.

Friends_and_family Family

8/10

Excellent

25 Nov 2022

Edmond

Maria

Very good hotel. Service and food are excellent! Very good overall. Will stay again!

Partner

10/10

Exceptional

17 Nov 2022

Matthew Griffith

Thing that stands out the most is the attentiveness of the staff; cleaning staff specifically, making sure you have clean/dry towels throughout the day. Thoroughly pampered by the staff throughout the stay.

Leisure Partner

10/10

Exceptional

14 Oct 2022

Sidi

I liked everything about the hotel, food was amazing. Didn’t use specialty restaurants . Maybe should have. There are too many children unsupervised helping themselves at the buffets. Thank you!

Leisure Partner

10/10

Exceptional

12 Jun 2022

Francis

a most accommodating staff, wonderful dining options Ovrtall a great beach Holiday

Leisure Self

10/10

Exceptional

27 May 2022

cortnee

I love the breakfast options, resort staff was very much friendly, cleanliness of everything was spot on. Around the clock cleanness. Atmosphere was very calm and relaxing. You didn’t have to leave the resort for anything. Also it had 2 pools. Very family friendly.

Leisure Partner

10/10

Exceptional

22 Apr 2022

James Alexander

We had a fantastic holiday in Riu Palace Oasis.
The staff in the hotel were so helpful and friendly that made a big difference in our stay. It didn’t seem busy or crowded even though it was Easter and there were a lot guests.
Facilities were fabulous with loads of garden space which made it feel so relaxing and peaceful. And the access directly to the beach from the hotel was fantastic.
Plenty of places to eat in the area if you go half board or bed and breakfast.

Food was very good the only criticism was the allergen labels which didn’t seem to be consistent. They will put allergens in the dishes they cook on site but not on the items that weren’t such as dry meats or baked goods like desserts. We have a lactose intolerance in the family and it was hard to trust the labels. Dry meats often contain lactose and this wasn’t indicated in any of them, some salad dishes contained cheese in their sauces and wasn’t indicated in their label either, and sometimes there weren’t labels for certain items. Saying this we weren’t worried much because there was plenty of options to eat and food was lovely. It is just something the hotel can improve on.

We would definitely like to go back to this hotel in the future.

Leisure Family_with_children

10/10

Exceptional

27 Mar 2022

Christopher

Have enjoyed staying here on quite a few occasions
Good for the beach access and near to bus terminal snd cab rank
The Hotel is just excellent

Leisure Partner

10/10

Exceptional

25 Mar 2022

Steven

We have just returned after a 5 night stay at this lovely resort.
We had a sea view room , theres a mini bar in the room, kettle with tea/ coffee. The bed was so comfortable! The pillows take a bit of getting used to but very comfortable. Room is cleaned everyday ...and tidied :). All staff wear masks. The only drawback is they dont clean the balcony area but im sure they would if you asked them.
There are 3 restaurants - 2 a la carte and 1 buffet. The food in the buffet is so plentiful and delicious, in the evening there is- one cooked meat section, one fish section, japenese section. Breakfast was a wow factor too, so much to choose from - wide range of cereals, pastries, cold meats, salmon, scrambled eggs, fried eggs, poached eggs, omelettes , bottles of cava, fresh fruit, desserts, yoghurts.
The hotel is clean and kept clean throughout the day.
There are 3 pools and a baby pool. Plenty of sunbeds to choose from and pool service
The gardens are beautiful and romantic to walk around, theres a little lake and waterfall.
The staff are so friendly and so helpful, they would do anything to make sure you had a wonderful stay.
Entertainment at the end of the night was ok but tailored for a mature crowd, but a good evening still.
Location is perfect, beach access and a strip of restaurants. Youre a few mins walk to the dunes. Note that the beach is nudist.
We hired a car, simple to do there , stress free.
Perfect hotel in every way!

Leisure Partner

10/10

Exceptional

07 Mar 2022

Verified traveler

Great food, very clean and brilliant for beach access

Leisure Family

8/10

Excellent

08 Feb 2022

Anthony

Third Riu I’ve stayed in on the island this month

Place is ok couple of things coffee from coffee machine is not the best, no iron available at all, wine from taps is poor. Good things- rooms are clean food is good staff are friendly

Partner

10/10

Exceptional

01 Jan 2022

Vegard

👍

A true 5 star hotel 👍

10/10

Exceptional

24 Dec 2021

Catherine

Lovely time!

Had such a great stay at the Riu! Breakfast was delightful and the rooms were beautiful. Loved the rainshower! My 8 month old really enjoyed the kid area too!

Friends_and_family Family

10/10

Exceptional

20 Dec 2021

Florence

Magical stay

My self & my friend stayed 13-17dec half board meal deal. We really had a fantastic time , the staff very exceptional, our room always cleaned & wide variety of buffet choices I really can’t fault anything.

Friends_and_family Friends

10/10

Exceptional

05 Dec 2021

Verified traveler

Perfect

I've never stayed anywhere so nice. The staff are so helpful. We can't fault a single thing.

Partner

8/10

Excellent

25 Nov 2021

Tom

Perfect place!

We paid ich 500€ Per day for the rom so it was a suprise we had to pay exstra for the safe! Not easy wifi to use. Vert friendly staff and perfect place!

Partner

8/10

Excellent

16 Nov 2021

Frances

It was a lovely hotel with an extensive buffet service. The food was excellent. Do look out for our German friends with their vigorous approach to sun bed grabbing / reserving techniques. One couple took up 4 sun beds so that they could take advantage of where the sun was during the day.
Dont let this put you off, but you wont get anwhere if you are a shrinking violet, so you have to be down at the pool by 8 to get a sunbed

Leisure Family

10/10

Exceptional

15 Nov 2021

Kelly

New and clean hotel
Loved our swim up room which got a lot of sun which was what we wanted
Staff are helpful
Good location

Buffets had good variety but could be busy.
Weather was good (early November), warm during the day but the breeze meant I preferred a cardigan in some evenings.

Leisure Partner

10/10

Exceptional

31 Oct 2021

Matthew

Property is well looked after and was subject to a full renovation in 2018 so everything still looks new. Quality of the food was very good and room was comfortable. It is right on maspalomas beach as well with direct access to the beach and the dunes there. Would have been nice if swimming pools were a little warmer, and the EUR6 charge per day for use of the in room safe is incomprehensible for a 5* hotel. All good otherwise though and would happily recommend the hotel to others

Leisure Family_with_children

10/10

Exceptional

10 Aug 2021

Ntube

Amazing!

High-level service from check-in through check-out. Super clean. Excellent food. Direct access to the beach is the cherry on the cake! 😊

Friends_and_family Family

10/10

Exceptional

31 Jul 2021

Verified traveler

La habitación muy bien: grande, cómoda y limpia. La cena-buffet correcta. Piscinas agradables pero un poco pequeñas para la cantidad de gente del hotel, y eso que estaba bastante vacío. El parking del hotel lleno, imposible aparcar: justo afuera puedes aparcar (gratis) si tienes muchísima suerte y, si no, tienes que ir al parking del casino a 10min. Incómodo para dejar las maletas en el check-in porque me hicieron mover el coche por si venía un autobús antes de ir a la habitación. Lo más disfrutable era la posibilidad de cambiar entre piscina o playa del inglés si te apetecía, estaba muy bien situado.

Partner

10/10

Exceptional

26 Jul 2021

Verified traveler

Excellent Place to Stay!

We had a wonderful stay at this hotel. The food is amazing with a fabulous assortment to suit all needs. The room was spotless with a beautiful balcony over-looking the sea. We travel a lot and neither of us could fault this place - locations perfect right by the sea.

Partner

8/10

Excellent

06 Apr 2021

Dawid

Nice hotel, very good breakfast.
The only problem are rooms wich are not \"sound proof\" at all. Since early morning you can clearly hear all opening and closing doors on your floor which is very uncomfortable if you wanna stay in your bed a little longer.

Business

10/10

Exceptional

04 Aug 2020

We had an enjoyable stay. The hotel let us check in a few hours early. Appropriate social distancing measures were in place and we felt very comfortable. The staff at reception were very helpful- from helping us print documents to booking taxis.

Leisure Partner

10/10

Exceptional

13 Mar 2020

Verified traveler

The reception staff were very friendly and helpful. the housekeeping team were very friendly and efficient esp after the sand storm ...
Loved the swim up pool which was lovely and warm.

10/10

Exceptional

11 Mar 2020

Dee

The hotel was excellent. Staff very helpful and friendly. Spotlessly clean

Leisure Partner

10/10

Exceptional

28 Feb 2020

Verified traveler

Enjoy the location, the hotel is excellent and the food good particularly the two specialist restaurants
Stayed in February, some nights a little cool for outdoor entertainment , we would have preferred the indoor provision
A bit of BBC (not news) on the TV might have been good

Leisure Partner

10/10

Exceptional

19 Feb 2020

Sasa

Everything perfect, staff very friendly and helpful. Private pool.

Leisure Partner

8/10

Excellent

10 Feb 2020

Sheila

the food for breakfast and dinner was superb, we liked that we could dine in the special restaurants at no extra cost.
We didn't like not having free water in the room, no shampoo sachets, no fresh milk in the room, no tea/coffee in the room the last 2 days, and didn't like having to ask for bath towels to be changed!! These negative points were poor for a 5*, we have had them in a 4* in December.

Leisure Partner

10/10

Exceptional

19 Jan 2020

Michael

Excellent hotel

Hotel is absolutely fantastic after the refurb. Great to see all the same friendly staff.
Superb location - 5 star.

Partner

10/10

Exceptional

06 Jan 2020

Mohammed

Fantastic..

Fantastic hotel, fantastic location, fantastic food (we took the option of breakfast and dinner, included)
One slight crib, if one has to nit-pick, is that the reception was always busy, so one had to wait a while for even small needs.

Friends_and_family Family

10/10

Exceptional

05 Dec 2019

Verified traveler

Great stay in one of the swim-up rooms. Only downside is that the spa area is quiet small.

Friends_and_family Family

8/10

Excellent

03 Dec 2019

Verified traveler

Location; beautiful grounds; generally excellent service.

Poor parking. Charge for use of room safe and faulty hot water shower systeme were matters of concern.

Leisure Partner

10/10

Exceptional

27 Nov 2019

Verified traveler

Didn’t like no free Bottled water in the rooms( it’s 10p a bottle) or paying Extra for an in room safety Deposit box.
If they want to maintain a 5star rating these are a must
Great food choices with two a la carte restaurants at no extra charge and a great variety in the self service restaurant
Gardens were extremely well maintained and three Great swimming pools to sit next to Great position right in the beach

Leisure Partner

10/10

Exceptional

13 Oct 2019

Sandra

Overlooks the ocean, easy 5 min walk to beach and short drive to nearby RUI with Maspalomas dunes. Impressive lobby offering welcome drink upon arrival, good buffet variety, modern rooms with comfortable beds & linens. Well deserved 5 star rating in this palm-oasis, would highly recommend.

Leisure Family

10/10

Exceptional

16 Sep 2019

Verified traveler

Great location
Hotel is immaculately clean with incredibly friendly staff.

Leisure Partner

10/10

Exceptional

04 Sep 2019

Verified traveler

Spotlessly clean, friendly staff, excellent and varied food and beautiful gardens right next to the beach and a wide range of quality shops.

Leisure Self

10/10

Exceptional

18 Aug 2019

Verified traveler

Hotel recently refurbished to an extremely high standard, rooms were absolutely spotless, food was amazing, customer service outstanding, hotel grounds beautiful, three pools, loads of sunbeds, great location next to the beach.
Cons: drinks expensive

Leisure Family

10/10

Exceptional

04 Aug 2019

Izabella

Lovely new renovated hotel with great location!

We are traveling a lot and been to many nice hotels.
This is our first time here and we got a nice room with a private pool.
The room was lovely & comfortable. Everything is new & fresh. Love the private pool & the nice bathroom. Although some slippers & free water in the room would have been nice. The towels were nice & smelled lovely!
The staff were nice & service minded, they all said hello except for one woman in the spa area. The spa area was a bit sad compare to the rest of the hotel & that same woman passed by a dirty towel on the floor & ignored it..
The gym was a bit small & didn’t have any weights.
The food was really nice, lovely buffet with plenty of choices. Although some big prawns would have been nice.
The garden & oasis was amazing!
Check out time was too early (11am) although we got extended to 1pm. Also breakfast close early on the weekend, 10:30. And the omelette were not so well made, a bit burn & overcooked. But many nice other choices.
Entertainment was good too, we enjoyed the element dance show.
This hotel is pretty quiet even with all families with children.
Overall we loved our stay & will definitely come back!

Partner

10/10

Exceptional

29 Jul 2019

Verified traveler

The staffy were amazing and the food was excellent
The rooms were of high standard and the complex was very clean

Leisure

10/10

Exceptional

24 Jul 2019

Verified traveler

There was a constraction near the hotel. That was the only bothering thing.

Leisure Family

8/10

Excellent

21 Jul 2019

Verified traveler

Hotel was nice and new and clean. Food was lovely, our room was nice enough, cleaned well everyday. Location fab next to the beach, shops and bars.
However the hotel was still renovating by one block of rooms and next to kids pool and area which we were not told about which I was really unhappy about by hotel and Expedia.
The hotel charges you for safety deposit box which for a 5* was not great, some staff really friendly others not so much. No one showing you to tables at buffet restaurant which just meant loads of people wondering around waiting however food was great quality better than the ala cart restaurants.
What I didn’t like about the hotel was that the atmosphere was quiet, no inflatables in the pools so kids could not enjoy themselves, kids pool, club and area was for babies and toddlers not really kids. There was no animation crew or entertainment for kids, the disco was on at 4.45pm so no good for ours. The entertainment at night was hit or miss, some were good others not great at all and for mid July the lack of people watching said it all.
Overall hotel was nice but did not feel really looked after like a proper 5*, if you have older kids then not much to do.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2019

Verified traveler

Great hotel, not used RIU before- would again.
2 other RIU hotels locally, this looked the better in my opinion.

Leisure Partner

10/10

Exceptional

15 Jun 2019

Verified traveler

Big rooms,plenty of space,buffet restaurant very good lots of choice,i wouldnt actually bother with the themed restaurant especially the spanish one disappointing !
Staff all very helpfull and friendly,great pool area with plenty of sunbeds !!
Overall a very high standard Hotel

Leisure Family

10/10

Exceptional

10 Jun 2019

Verified traveler

Great hotel, very nice and clean rooms, friendly staff, good service, very good food, nice garden en good entertainment. Very nice location

Leisure Partner