Name: IntercityHotel Berlin Hauptbahnhof
Address: katharina-paulus-str, 5, Berlin, 10557, DE

10/10

Exceptional

26 Jul 2026

Christian

Nice rooms. good breakfast

4/10

Poor

23 Jul 2026

Marek

Very good location next to Berlin Central station and public transport. Check in is at 3PM, if you like to check in earlier you have to pay 25 euro.There is no free luggage storage , you have rent storage box!! -this was very unusual for a hotel. In our room shower was not draining properly which resulted in flooding floor. We contact the front desk immediately to report this and request service, how ever they don't have technical support on weekend, so nothing was done. The housekeeping never came to clean the room - we have to contact front desk to request service. The bed headboard was disgusting!!! very dirty as it was never cleaned.Free water was provided only at check-in. Over all, ok to stay for 1 night.

6/10

Pleasant

08 Jul 2026

ritu

There was fairly large stain on the headboard of the bed that was reeking of cigarette smoke. The front desk gave me a new room but didnt comp my stay for the two nights in the room that reeked of cigarette smoke. They also didnt provide the same room set up as I initially booked. They said they would give me free breakfast for the rest of my stay but I was denied entry twice and then finally was able to go for the last 2 days. The only good thing about this hotel is the proximity to the berlin hbf. The ac was not working very well during the heat wave and they didnt offer free water despite the heat.

Family

10/10

Exceptional

08 Jul 2026

Michal

Hotel near Train station.

Self

8/10

Excellent

05 Jul 2026

John

A good modern city hotel

Friends

10/10

Exceptional

03 Jul 2026

Olga

The room was clean and the breakfast was very good.

Family_with_children

10/10

Exceptional

02 Jul 2026

Juri

The location is perfect, just 200 meters from the Berlin train station. The breakfast is very nice. The shower door was not working properly, but it was not a big deal. The breakfast was very good. There is no gym at the property! The room service is very basic. There was no iron in the room!

10/10

Exceptional

30 Jun 2026

Craig

Given that Hotels.com had screwed up my reservation, this hotel really helped me out.
Arriving late at night, following a long day of business travel, the last thing I wanted to hear was that I have no reservation - due to Hotels.com
Initially, the receptionist said the hotel was fully booked. But he worked some magic and found me a room.
Thank you so much for going the extra mile Sir!!

Self

8/10

Excellent

28 Jun 2026

Emilie

The room was clean but housekeeping does not come unless it is requested. It was very convenient to the station and sightseeing.

Family

10/10

Exceptional

20 Jun 2026

Iain

clean room, easy check in

Friends

8/10

Excellent

15 Jun 2026

Ilja

The hotel is convenietly located close to Hauptbahnhof. The room was spacious, clean, with a lot of light.
The mattress was too soft for may, but may differ. Unfortunately the room didn't have coffee machine. There are blackout curtains, which in specifically this room didn't fully serve the function. Also luggage storage is rather pricy, 2eur/h.
Otherwise hotel is nice and can be recommended

Self

6/10

Pleasant

13 Jun 2026

Shiren

The reception was not good and the hotel was supposed to be paid 240 dollars to be equipped in all respects inside the room Like a toothbrush

Friends

10/10

Exceptional

06 Jun 2026

Matthew

Located at a very central location to the Berlin hbf, you can't go wrong with this hotel! The staff were amazing and helpful, room was impeccable and clean with mini fridge, blackout curtains and the bed was super cozy. All I really needed for my stay! 10/10

Self

10/10

Exceptional

06 Jun 2026

Adolfo

Clean room and excellent location. Very quiet

6/10

Pleasant

05 Jun 2026

Pauline

Close to the Hauptbahnhof. Breakfast OK, dinner not so good.

Self

8/10

Excellent

05 Jun 2026

Patricia

The hotel was clean, comfortable, safe and close to the railway station.

Self

8/10

Excellent

02 Jun 2026

David

Good and clean hotel located near the Berlin Haupbahnhof.
Would recommend asking for extra pillows as the pillows provided were very flat.

Partner

10/10

Exceptional

31 May 2026

Breno Antônio

Muito bem localizado , limpo e agradável.

Friends_and_family Family

8/10

Excellent

30 May 2026

Dagmar

Ok, Zeiten ändern sich, trotzdem war ich irritiert, dass 2 für mich selbstverständliche Dinge geändert wurden:
- keine Barzahlung mehr
- keine Gepäckaufgabe, nur noch sehr teuerer Locker zum mieten (deutlich teuerer als Schliessfach am Bahnhof)

Das Hotel liegt sehr zentral am Bahnhof und ist daher für Bahnfahrer ideal, trotzdem ist vor allem die fehlende kostenlose Kofferabgabe ein Grund, doch die anderen umliegenden Hotels wieder in Betracht zu ziehen.

Das Frühstück war dafür für den Preis top, würden wir wieder buchen. Alles in allem eine gute Wahl.

Partner

2/10

Poor

26 May 2026

Gary

Hotel checkin was terrible , i travel extensively & that was the first hotel in possibly the last 100 ive stayed at that never allowed early checkin without a fee !
Hotel itself is a 5 minute walk from Berlin HBF ( the main station) so its easy to get around the city from there.
Decent size room , nice big bed , good hot shower. Fast wifi throughout the hotel. Added bonus that not many german hotels have was a fridge & safe in the room..
Checked out early as very early flight & requested an alarm call that never happened as the 2 night receptionists were outside smoking @ the time i had requested.
Special mention to Hasan who was the receptionist who hid behind policy when i requested an early checkin ( 2 hours) & didnt acknowledge my platinum level membership with hotels.com
I dont get any money back for leaving the hotel 9 hours before checkout yet he wouldnt afford me 2 hours early unless i paid.. these kind of policies need changing
I have never complained about any issues before but felt i needed to do so on this occasion

Friends_and_family Friends

8/10

Excellent

25 May 2026

Thomas

Very convenient to bahnhof and public transportation. Clean room with basic amenities included. Food options aren't bad but most are fast food at the train station but you can easily walk 10 minutes to better options. My only markdown is that the A/C is terrible and the room temp was 25°C with no option to lower it further which is not comfortable for sleeping.

Self

8/10

Excellent

22 May 2026

Aldous

Good location. Surprised that there hotel doesn’t provide free luggage storage after checkout.

Partner

10/10

Exceptional

18 May 2026

Isabela

Clean rooms, friendly staff, excellent breakfast. Super convenient location - just around the corner from main train station. Great value.

Partner

10/10

Exceptional

17 May 2026

Jorge Augusto

Breakfast excellent. Room very good. Cleanlning not ok, we stay there 3 days and none clean in the period. Excellent location, very close to central station

Friends_and_family Family

8/10

Excellent

16 May 2026

clive

Had one breakfast which was ok but overpriced

10/10

Exceptional

12 May 2026

martha

Great stay

Friends

10/10

Exceptional

11 May 2026

Amin

Amazing hotel , great service , wonderful staff ! Our room was great , breakfast was perfect and location was so close to everywhere

Partner

10/10

Exceptional

07 May 2026

Colene

Helpful staff and great location. Breakfast was very good.

Self

6/10

Pleasant

03 May 2026

Andrew

Had to pay a lot to leave a bag for 5 hours.

Self

4/10

Poor

01 May 2026

TAKAKO

チェックイン前、チェックアウト後の荷物預け可能だが、有料のロッカー預けとなり、1時間2€〜(ロッカーサイズにより大きい程高くなります)無料では無いので要注意です。

Self

10/10

Exceptional

01 May 2026

Jayden

Great hotel
! Great location!! Close to city centre so it was awesome and close to
Train station

Self

10/10

Exceptional

25 Apr 2026

Mark

The property location makes it really convenient for exploring central Berlin and nearby cities such as Potsdam. Hotel staff were helpful and the breakfast was excellent.

Family

10/10

Exceptional

24 Apr 2026

William

Excellent location to train station and everything you would want to see and do. Room was large and very quiet. We had an issue with the shower on the first morning and our room was quickly changed. Hotel always seemed quiet for the size which was good.

Partner

6/10

Pleasant

23 Apr 2026

David

Clean room and close to the central station. Zero amenities and no daily room cleaning or change of towels. OK for one night stay.

Partner

10/10

Exceptional

21 Apr 2026

Beavan

Lovely handy accommodation. Machine check in didnt wotk but staff helpful and quick. Goodbreakfast. Rooms would benefit from coffee machine

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Jin

Good breakfast, a lot of selections.

10/10

Exceptional

19 Apr 2026

JAIME

Booked a three night stay at this hotel with breakfast included. Found out that breakfast option was useful since there are a few breakfast options available around the hotel. Upgraded the room to a side not facing the train station which can be noisy at night when trains arrive/depart at the train station. One can find taxis and ride share vehicles within two blocks of the hotel which serve the train station. Hotel has bar and restaurant facilities if you need them.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

David

Convenient

Partner

10/10

Exceptional

14 Apr 2026

Kelley

Extremely convenient location right next to the main train station. It also has lockers that you can use to leave luggage if needed. They even had extra large sizes which was great! I left my large suitcase there and took a small carry on size one with me on the train to Warsaw. I came back 3 days later and picked up my other bag! The room was clean and comfortable and the breakfast was very good.

6/10

Pleasant

11 Apr 2026

Wilma

No where to put luggage except the box that u have to rent every hr, which can only accommodate 1 big luggage, so a couple u have to rent 2. they charge $25 for an early check in even though the room is available which I took because we’re so tired. The room is so basic, no tea or coffee available . I have pay extra for everything including tea or coffee if u need it . Place close to train station .

Partner

8/10

Excellent

11 Apr 2026

Lora

Yes! Everything is delicious!

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Jackie

Great value hotel, excellent location, clean rooms. Towels and pillows could be better but that is a minor thing when overall was excellent.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

janine

Breakfast great bar staff very friendly

10/10

Exceptional

09 Apr 2026

Colin

The location and hotel were both excellent Breakfast could be very busy; some traffic calming measures in the restaurant during the busy times wouldn’t go a miss. Nonetheless we had a great stay. Our 2nd stay in an IntercityHotel, would definitely stay again in the future.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Majbritt

Ligger lige op af Berlin Hbf, så perfekt, når man er med tog. Ligger også centralt til mange seværdigheder. Værelset (standard) er lille, men pænt og rent og dejligt, med et lille køleskab. Savnede en elkedel til en kop kaffe på værelset. Vi blev spurgt om opgradering af værelse, da vi ankom, hvilket var træls og unødvendigt, vi havde jo valgt hjemmefra. Simpelt, men fin morgenmadsbuffet.
Vi vil godt booke det samme hotel igen.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Adam John

Really nice hotel, friendly team, especially Deadpool who works on the bar in the evenings, efficient, clean. Great location. Can’t fault it, highly recommend.

Family

8/10

Excellent

31 Mar 2026

Lenise

ok

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Luis

Bianka de recepción excelente

8/10

Excellent

29 Mar 2026

Philippa

Good breakfast selection, really quiet room, exactly what we wanted (very convenient in location next to the train station and a short walk to the start of the Berlin Half Marathon). A great stay.

Friends

8/10

Excellent

22 Mar 2026

Dominika

.

Business

10/10

Exceptional

10 Mar 2026

Ian

Decent hotel just a 2 minute walk from Central Station. Perfect location to explore Berlin and direct trains to airport.
Nice clean modern rooms. Comprehensive vending facilities in the foyer for food, alcohol and other drinks hot and cold which is a nice touch. Hot water for tea and coffee available as well.
Nice bar shuts midnight.
Luggage storage via payable lockers.
Comfortable, good price. Happy to stay here again next time in Berlin.

Partner

8/10

Excellent

10 Mar 2026

Norman

Excellent breakfast choices.

10/10

Exceptional

04 Mar 2026

David

Very convenient especially with public transport on strike

Friends_and_family Friends

8/10

Excellent

18 Feb 2026

Terrence

Convenient location, great lobby, breakfast, lots of snacks for purchase.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Sigmund

Nice room, helpful staff, good breakfast

Partner

10/10

Exceptional

15 Feb 2026

Josef

Alles bestens

10/10

Exceptional

15 Feb 2026

Nicolas

Clean room, fast and easy check in, close to the Central station and many facilities.

Partner

2/10

Poor

09 Feb 2026

Lazar

Clean but comfortless room with mini cushions. Old room furnishings.

Despite pre-check-in, long waiting times at reception with only one employee serving guests. The machine was not working. Other staff were busy with themselves. Unfriendly employees. Free public transport card not available despite club membership at the hotel.

Friends_and_family Friends

8/10

Excellent

26 Jan 2026

TAKAO

部屋は清潔でした。スタッフの対応も良かったです。アメニティも良かったです。

Friends_and_family Family

8/10

Excellent

21 Jan 2026

Mirae

It was clean and convenient! But they do not hold luggage for you before check-in or after check-out. There are lockers to rent

4/10

Poor

19 Jan 2026

Dominik

Service nimmt von Mal zu Mal ab. Wegfall der Tageskarten, Nutzung von Zimmern vor der CheckIn Zeit (das ist vll sogar verständlich), kostenpflichtige Gepäckablage, Wlan nur gegen Erstellung eines H-Reward Profils …. Da fällt es einem schwer den Service- und Gastgebergedanken zu erleben.

10/10

Exceptional

11 Jan 2026

Maranyeliz

Tuvimos un inconveniente por el desayuno. Al llegar realizamos el check in a eso de las 3am y nos indicaron que no tenías desayuno incluido que si queríamos incluirlo. Pues le indicamos que si. Al otro día nos percatamos que no tendríamos tiempo de poder ir a desuyunar el último día. Por lo que norificamos que no vamos a desayunar ese día. Si respuesta fue que no podían devolvernos el dinero que nos darían el desayuno to-go. Pues al no lograr cancelarlo, lo cual es ilógico, aceptamos. De más está decir que lo que se encontraba en el to-go no le hace justicia al precio que pagamos por el desayuno (diario). Al realizar el check out y solicitar recibo nos indicaron que no dan recibos pues realizamos la reservación por una página secundaria. Entiendo que la situación se manejó mal, ya que los cargos se realizan al hacer el check out.

10/10

Exceptional

04 Jan 2026

Giovanni

Great location and breakfast included

Leisure Partner

10/10

Exceptional

24 Dec 2025

Adam

The room was comfortable and clean and the staff were helpful.

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Amanda

It was an average hotel. With what you need to get sleep for the next day. Overall it was clean. The staff was okay, one of the towels had a hole in them and i had to go back downstairs to change towels. There is a hot water machine in the lobby. And everything else u got to pay up. Overall not bad. But nothing particularly great. Just a good place to get sleep.

Leisure Friends

8/10

Excellent

22 Dec 2025

Andrew

Clean room and location

Leisure Self

8/10

Excellent

21 Dec 2025

Jörgen

Ett bra hotell i ett bra läge. Tyvärr var inte bemötandet det trevligaste vid incheck.
Efter ett flertal mail hade (trodde) jag checkat in och fått en qr-kod. Den funkade givetvis inte i maskinerna, och blev då tvungen att checka on över disk. Och man kände sig inte direkt välkommen, övrig personal var ok.

Self

10/10

Exceptional

21 Dec 2025

robert

WARM AND WELCOMING GOOD SERVICE NICE STAFF

Leisure Family

8/10

Excellent

20 Dec 2025

Janette

Great breakfast. Close to train station

Friends_and_family Family

8/10

Excellent

19 Dec 2025

Pia Sophie

.

8/10

Excellent

16 Dec 2025

Catherine

Excellent location

10/10

Exceptional

16 Dec 2025

Megan

Very friendly staff, clean and large room, great location next to train station and the surrounding area was clean and safe. The only thing we didn't like was they charge to store your bags (we've visited 9 hotels in 6 countries on this trip and they're the only one who charged). They offered us to take the early check in fee instead, which came with a room upgrade, but I didn't like having to pay extra for a service others offered for free.

Partner

6/10

Pleasant

14 Dec 2025

Philipp

Sehr netter Empfang an der Rezeption. Matratze fürchterlich weich. Krabbeltier im Zimmer. Frühstück mit 24 € maßlos überteuert.

10/10

Exceptional

12 Dec 2025

Yu

Wide and clean room and location was very nice!

Leisure

8/10

Excellent

11 Dec 2025

Bo

Bra övernattningshotell med gångavstånd från huvudstationen. Fräscha rum och fint hotell. Stort och något opersonligt. Krånglig och avgiftsbelagd bagageförvaring. Wifi som krävde medlemskap.

Partner

10/10

Exceptional

10 Dec 2025

George

The room was spotless, and the guest services were very friendly and helpful.

Self

10/10

Exceptional

10 Dec 2025

Danuta

Hotel is lovely, very good location, literally 2 min walk from the train station, with connection to any other part of the city. The only thing was there was no kettle in the room, and I drink a lot of tea and coffee so I was missing it. Other than that, no fault

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Emil

Room was clean, with a fridge, and even had a bottle of sparkling water delivered each time they cleaned the room.
Breakfast was also good, with everything you would expect from hotel breakfast.
It would be nice to have some more drinking glasses available in the room for drinks.

Partner

10/10

Exceptional

09 Dec 2025

SHU JU

Great hotel. Clean. Elegant. Professional staff. Close to the Berlin train station. Convenient if you plan to travel by train.

Leisure Self

8/10

Excellent

08 Dec 2025

Thilo

Das Personal war nett und freundlich

Partner

10/10

Exceptional

08 Dec 2025

Peter

Top hotel.

Partner

8/10

Excellent

06 Dec 2025

edmond

Everything was in order

Leisure Self

8/10

Excellent

01 Dec 2025

Per

The stay was good. Service perfect and location excellent. Very clean and tidy apart from the carpets in the corridors. The room was simple almost DDR-style but the batheoom was top notch.
I was going to give the highest marks but something happened. On the the day of my departure I wanted to store my suitcase for some hours. I was made aware that the hotel had started with a digital system where you were forced to PAY for the storage by the hour. Very expensive too. I had stayed there for four nights spending a lot of money. Then the want to charge me for this service. I have tralelled the world for many years and I have never experienced this before.
I will NOT come back!

Self

10/10

Exceptional

30 Nov 2025

Craig

Good hotel clean modern and friendly staff

10/10

Exceptional

28 Nov 2025

Jenny

Everything was great from check in to check out. Room very comfortable, staff friendly. Great location.

Leisure Friends

8/10

Excellent

26 Nov 2025

Torben

Nice cleaning

Partner

6/10

Pleasant

25 Nov 2025

JOHN

It’s okay. Basically a travelodge with a nice lobby. The staff aren’t especially friendly and the bedsheets are small and thin. The lights in the room are sketchy. However, it’s close to Hbf and inexpensive.

Business

10/10

Exceptional

16 Nov 2025

DeAndre

Great room and amazing staff and accommodations.

Leisure Friends

8/10

Excellent

14 Nov 2025

Clive

clean room

Business

10/10

Exceptional

13 Nov 2025

Steven

Hotel and room were clean. Staff was professional, helpful and courteous. Breakfast had decent options and the food was good/fresh. Location was a little outside the city center, but located right next to the train station.

8/10

Excellent

09 Nov 2025

Yuen Mui

Near the train station

Business

10/10

Exceptional

08 Nov 2025

Harun

.

Friends_and_family Friends

10/10

Exceptional

07 Nov 2025

öner

Very good

Business Partner

10/10

Exceptional

01 Nov 2025

Diego

Fabulous place and location.

10/10

Exceptional

01 Nov 2025

Diego

Good place. Very comfortable. Great location.

Business_and_leisure

10/10

Exceptional

30 Oct 2025

Narasimma Prasad

Friendly staff, Central Location, Clean rooms and a varied breakfast

Business Friends

10/10

Exceptional

30 Oct 2025

Austina

Quiet, good breakfast, close to train station

Partner

10/10

Exceptional

25 Oct 2025

Rocio

I didnt eat breakfast 😕

Leisure Self

10/10

Exceptional

25 Oct 2025

Melanie

Friendly efficient staff at front desk. Clean and comfortable room. Ideally situated for our first visit to Berlin with many tourist sites within walking distance and hub for public transportation.

Leisure Partner

8/10

Excellent

22 Oct 2025

Young-Chul

relatively high cost

Business