Name: NH Collection Berlin Mitte Friedrichstrasse
Address: Friedrichstrasse, 96, Berlin, 10117, DE

NH Collection Berlin Mitte Friedrichstrasse

Berlin · Germany

Friedrichstrasse, 96View location

100 reviews shown

10/10

Exceptional

03 Aug 2026

Michel

Très bien situé.

10/10

Exceptional

01 Aug 2026

Si-Mung

Perfect location, right next to the station & starbucks, and near shops (incl. Aldi).

Recommend getting the 24hr AB card that allows you to use unlimited s bahn trains and u bahn metro (for 24hrs), to reach the tourist sights, that were all a few stops away! It was very easy to get here from the airport (need zone ABC ticket) and only took 30 minutes.

Spacious, clean room and helpful staff. Grateful for the air con as we came during the heatwave, that reached 37 degrees.

They are part of the green choice, in exchange for drinks vouchers with plenty of choices - red/white wine, beer on tap/alcohol free beer, soft drinks.

Would definitely book this hotel again if we were to return to Berlin :)

4/10

Poor

31 Jul 2026

Dena

I booked a room at the NH Collection hotel Berlin , after extensive research and selected this hotel based on Expedia’s listing, which described it as “family-friendly” and indicated the availability of both laundry facilities and laundry services.

The primary reason for my booking was the expectation of on-site washer and dryer access. However, upon check-in, I was informed by reception staff that the hotel does not offer self-service laundry facilities and only provides outsourced dry-cleaning services.

Additionally, I found the front desk staff to be unprofessional and rude , which further negatively affected the check-in /stay experience.

This was highly disappointing and misleading. Had I known there were no on-site laundry facilities, I would have chosen another hotel. It is important that booking platforms accurately reflect available amenities so guests can make informed decisions.

Overall, my stay began poorly due to incorrect amenity information and unsatisfactory customer service at reception.

10/10

Exceptional

28 Jul 2026

Richard

Excellent location. Nice large rooms.

10/10

Exceptional

27 Jul 2026

Nilanjana

We got a corner room on the 7th floor - it was huge and we enjoyed watching the sunset. The whole property was clean and very aesthetically decorated. It is right next to the Friedrichstr train station and close to a lot of tourist destinations (Brandenburg gate, Riechstag, museum island, humboldt forum, bebelplatz, etc). We didn’t get the hotel breakfast but there were plenty of shops right next to the hotel (dunkin, starbucks, cafes, aldi). Staff were very helpful! Highly recommended!

10/10

Exceptional

25 Jul 2026

Robert

Great location. Loud trains outside.

8/10

Excellent

22 Jul 2026

Amy

Beds were very comfortable. Cant say enough about the location, it was perfect

Friends

10/10

Exceptional

19 Jul 2026

UYEN LINH

NH Collection Hotels are always our first choice regarding central location. We feel like home no matter where we travel to.

Family_with_children

10/10

Exceptional

17 Jul 2026

Richard

Excellent location. Walking to all attractions and nice restaurants. Clean, big hotel room and comfortable beds. Hotel parking filled up quickly. Larger lot beside the hotel for an extra fee.

Family_with_children

10/10

Exceptional

17 Jul 2026

Maria

Good location; nice rooms.

Family

10/10

Exceptional

15 Jul 2026

Susan

The room was very large and the shower was amazing!!!

Family

10/10

Exceptional

15 Jul 2026

Lidwina

The hotel is very well located. It’s just an excellent hotel. Beautiful room, big and comfortable. Breakfast was sublime

Partner

8/10

Excellent

15 Jul 2026

Tamara

Great staff, room was clean, curtains not so much … staff was friendly and helpful . Overall it was a good place to stay ! Would recommend .

Family

10/10

Exceptional

14 Jul 2026

Robert

Had a great stay, staff really helpful and rooms really nice

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Salome

Great place

Family

10/10

Exceptional

06 Jul 2026

Rachel

Room, while somewhat small, was clean and had everything we needed. Staff was helpful and friendly.

Partner

8/10

Excellent

05 Jul 2026

Olga

Room is clean, but shows its age. Location can’t be beat!!! Breakfast is fantastic. Overall very well priced property in the center of the city.

Partner

10/10

Exceptional

04 Jul 2026

Trisha

Excellent location, our room was spacious and clean and comfortable. Excellent air conditioning!

Family

6/10

Pleasant

03 Jul 2026

Stacy

We were there and they only had one working elevator. Also two of us got stuck in an elevator at one point and it wasn't resolved as quickly as it could have been.

However, good locations for trains/buses.

Family

10/10

Exceptional

02 Jul 2026

Paulina

This hotel is GREAT! the price is amazing for the level of excellence they deliver. Clean and perfect big rooms, comfy beds, great location, friendly staff, you name it.

Family

10/10

Exceptional

02 Jul 2026

Idean

Great location, very friendly staff. Breakfast was excellent. The hotel gym is a bit subpar, but workable.

Family_with_children

6/10

Pleasant

28 Jun 2026

Joseph

Unfortunately 3 of the 4 elevators were out of order every day of our 3 night stay. With a full house, each time the elevator came down to the lobby it resemble a clown car with all the people packed in it. Very poor for the price one pays to stay here.

Partner

8/10

Excellent

16 Jun 2026

Reem

The hotel and room are very clean and nice ambiance. The staff were very kind and helpful. Check in was quick and easy. Breakfast was available at a cost but we did not take advantage as we preferred trying a variety of food out and about. Location was prime to public transport and most of the sites. Only slight change would have liked is location of our room had the trains passing by right outside our window so when the room got too warm and we opened our window it was very loud. Nonetheless it was a great experience.

Partner

8/10

Excellent

15 Jun 2026

Marie-Anne

Warning: do not accept a room facing the railway. Despite the alleged triple glazing, you will not sleep. The only respite from the constant train rattle is between 1.30 a m. and 4am. There's no way they should be selling these rooms without a major discount and a warning. Plus the shower head was broken - literally fell off the hose.After barely sleeping, we requested and got a move to an inner courtyard room - much better but the only compensation offered - when pressed - was a drink at the bar. Eventually a THIRD staff member agreed to comp the breakfast. So much for hotels.com platinum status.Pluses -location great for exploring Mitte; it's clean; breakfast was very good but the bar in the lobby is soulless so this is like a workaday conference hotel and just very uninspiring in design.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Linghui

The hotel is right next to the train station and 10 minutes walk to main attractions in Berlin.

Partner

10/10

Exceptional

15 Jun 2026

Hugo

Well located, in the heart of downtown. Very busy street, but I could not hear it from the 7th floor.

Walking distance to the train station, and to Museum Island.

Room was confortable but a little small. No tub in the bathroom, only a shower. The following week, I stayed in another NH hotel in Dresden, where the room was larger and less expensive. Hotels tend to be more expensive in big cities.

My room in Berlin would cost at least 1000 euros per night if it was in Paris. Maybe more.

The breakfast was excellent.

Self

8/10

Excellent

27 May 2026

Tim

The room was clean and the staff very helpful. The location was fantastic! The only reason I’m giving this 4 stars instead of 5 is because two of the three elevators were out the second day we were there and there was some wear and tear on the headboards of the bed. They did give us early check-in, which was great!

Partner

10/10

Exceptional

20 May 2026

Reshmi

Centrally located, well connected to trains and buses; safe neighborhood, shops around;

Friends

6/10

Pleasant

13 May 2026

Diane

The breakfast was very good with a large selection of food. Staff friendly.

The main problem with my room was that it was on the 1st floor and faced the main road. The neon lights from the buildings shone into the room all night. The curtains do not provide a black out so the room was light all night.

Fridge was noisy and air conditioning did not cool the room substantially.

I would use the hotel again but in a different room.

Self

10/10

Exceptional

07 May 2026

Simon

Room was clean and modern. Hotel location is excellent. Close the Checkpoint Charlie, Brandenberg Gate, Reichstadt and very close to the station and underground, so getting around is easy.

Partner

10/10

Exceptional

27 Apr 2026

Penny

The room was super clean and nice. Bed was comfortable. The shower was super nice. I would stay again for sure

Partner

10/10

Exceptional

26 Apr 2026

Adam

Great location and good sized room

Self

10/10

Exceptional

20 Apr 2026

Hai

Dry good location, great staff, convenience walking distance to most of attractions.

Partner

10/10

Exceptional

14 Apr 2026

Vineeta aravindakshan

Gre

10/10

Exceptional

13 Apr 2026

Filipo

The hotel offers from 2:00-10:00 in it’s lounch area snacks, fruits, te, coffee, beer, wine, era free and unlimited.

Partner

10/10

Exceptional

13 Apr 2026

Inja

Great location and generous room size

Family

10/10

Exceptional

12 Apr 2026

Yuen Tung Kathy

Location is amazing - opposite to the train station, tram station right outside of the hotel’s front door. Shops and restaurants just next to the hotel.

Room is spacious. Love the wood flooring.

Self

10/10

Exceptional

26 Mar 2026

david

Clean room and very comfortable bed staff friendly and welcoming great location for railway

Self

10/10

Exceptional

19 Mar 2026

Lucy

Clean hotel
Good sized rooms
Good spread at breakfast
Good location - very close to the train station but I didn't hear the trains in the lobby or the room

Friends

10/10

Exceptional

09 Mar 2026

Mable

Easy to catch train from airport to hotel. Hotel is next to train station. Close to shopping and restaurants.

Self

6/10

Pleasant

15 Feb 2026

Sanjeev

The lady at the bar who serves me drinks was racist and flicked me in the back when she served snacks with the drinks I ordered. This behavior is not acceptable and tolerance of all races is a must in this day and age. I am asking for a refund of at least one night’s stay in view of this behavior.

Leisure Self

10/10

Exceptional

05 Feb 2026

Alan

Amazing hotel perfectly located. Spacious rooms and accommodating staff. Wouldn't hesitate to recommend.

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Joseph

Brilliant hotel and location, only
Let down by the bar staff, Regina especially. They didn’t have time to make cocktails, but we still placed our order, 50 minutes later still nothing and she did her best to ignore us. Very poor customer service and it’s not the guests fault if they are under staffed?

Leisure Partner

2/10

Poor

09 Dec 2025

Susan

The staff was not at all supportive of our situation.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Robin

Very helpful staff. Great location

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Anne

Well located and met quality expectations. No option offered for room not to be serviced daily which we found unusual. In room safe was prehistoric - credit card needed to secure which was impossible to operate due to how safe is installed (probably not a problem for most, who carries cash anymore?). Yummy candy to get us through the day.

Partner

8/10

Excellent

24 Nov 2025

Robert Stephen

10/10

Exceptional

14 Nov 2025

Akua

Great hotel, beds were small but worked for us.

10/10

Exceptional

27 Oct 2025

Saddam

I didn’t try the breakfast

10/10

Exceptional

19 Oct 2025

Mohammed

Perfect

8/10

Excellent

18 Oct 2025

Gary

A was cheaper option than extending stay in a disappointing more expensive hotel, check in was quick, fast lifts, fully equipped room which was nice and light, breakfast was good, had everything you need for a quick stay

10/10

Exceptional

15 Oct 2025

hans

Nice hotel, conveniently located near the train station.

10/10

Exceptional

03 Oct 2025

Laurinda

Great location next to the station for convenient transportation and walkable to attractions, nice room and friendly staff

Leisure Partner

10/10

Exceptional

01 Oct 2025

Christine

This was a great place to stay. Centrally located and super close to the train and metro. The staff was very friendly. The hotel was modern and very clean. A perfect place to stay

Partner

10/10

Exceptional

23 Sep 2025

Lisa

We came to Berlin for the marathon and loved staying at the NH Collection Berlin! It was clean and comfortable, and the buffet breakfast was absolutely incredible, with a wide variety of options! I wish I had known the breakfast was so good so that I could have purchased breakfast when I booked the room. The location is also perfect (centrally located) with a train stop right across the street and so much within walking distance.

Leisure Family

8/10

Excellent

17 Sep 2025

Helen

Comfortable hotel in a convenient location.

Large modern room. Quiet despite being on a busy road. Very convenient location close to train station and in walking distance of many sights. Didn't have breakfast at the hotel but plenty of options nearby. Pleasant staff.

Self

10/10

Exceptional

15 Sep 2025

Timothy

Room was clean and staff was lovely. Right in the centre of Berlin next to the station

Leisure Friends

8/10

Excellent

10 Sep 2025

Vince

This hotel is just across from a main train station and easily walkable to major attractions. Despite its central location it was very quiet in our 7th floor room.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Roger Z.

Nice building, room. comfortable bed, good location,very good breakfast, would stay there again

Leisure Partner

10/10

Exceptional

05 Sep 2025

John

We found the hotel central for tours, dining and shopping. The hotel was very good, but the housekeeping for the rooms was not good.

10/10

Exceptional

01 Sep 2025

Paul Toong Meng

Highly recommended!

The hotel is right next to Friedrichstrasse station so it is super convenient to move around Berlin. The room is spacious and well equipped. Highly recommended if you are visiting Berlin for the first time.

Self

2/10

Poor

23 Aug 2025

Shinji

My stay at this hotel was highly disappointing.

Several in-room issues stood out: the security box didn’t work, the air conditioner was extremely loud and disrupted my sleep, and the curtains were dirty and stained. The mattress and headboard were damaged, and parts of the flooring were peeling.

However, the most serious problem was the attitude of the staff. When I asked to change rooms, I was told there were no alternatives. Upon asking if there was any possible solution, I was met with a harsh retort: “Didn’t you hear what I said?” The next morning, another staff member responded in the same dismissive manner. At no point did anyone offer an apology. This appears to reflect a broader issue with customer service at this hotel.

Other points: free bottled water was only provided at check-in, and out of three elevators, one was always out of service while another often malfunctioned. Though the lobby was nicely decorated, it felt like the rooms and facilities had been neglected.

The positives were limited to strong shower pressure, effective soundproofing, and a convenient location near the station. Still, considering the price, there are far better options elsewhere.

I will not be staying here again.

Leisure Family

10/10

Exceptional

13 Aug 2025

James Herbert

Great spot for exploring Berlin

10/10

Exceptional

07 Aug 2025

Timothy

Great

Leisure Partner

4/10

Poor

28 Jul 2025

Peter

Breakfast and location are nice.

However, our room had bed bugs and their bites were heavily annoying.
The only response from the hotel was, they will clean the beds right after we left so that the next guests will not have the same inconvenience. Also they hoped, our next stay (seriously?) will be better. Not even a word or recognition of an apologize.

Also our room safe didn’t work. Although we reported it at arrival, they did not take care at all for the whole three days of our stay.

Leisure Family

10/10

Exceptional

27 Jul 2025

Leila Margarida

Very convenient hotel. Near all interesting touristic places.

Leisure Family

10/10

Exceptional

19 Jul 2025

Gary

This hotel has it all. Great location with transport at your doorstep. My bed was comfortable and the bathroom and shower were great. There was a coffee machine and a kettle to make tea which is always appreciated. The choice at breakfast is outstanding. Julius and Regina made my stay even better with their helpful friendly service. I would definitely stay here again if ever Im in Berlin.

Leisure

10/10

Exceptional

16 Jul 2025

Yirixey

good

Leisure Family

10/10

Exceptional

16 Jul 2025

Dennis

The hotel was convenient to shopping, dining and sightseeing, and transportation was quite easy. It is an excellent location, but it is a bit busy for some.

Leisure Family

10/10

Exceptional

15 Jul 2025

Susannah

Hotel is central and as usual at a NH the service is excellent.

Leisure Family

10/10

Exceptional

12 Jul 2025

Juana

Staff was friendly & hotel is very well located.

Leisure Family

4/10

Poor

09 Jul 2025

Tyler

When I checked in I was given the key for a room on the 7xx floor instead of 5xx where I was supposed to be. I could have entered someone else’s room.
The front desk was very causal about this.

The room was dirty with strange sticky orange and brown stains on the wall.

In addition, the bottled water in the room was open was clearly opened and drank out off and the glasses had marks on them as if they had been used. The front desk shrugged this off and said oh just get a water out the minibar. They had no concern that cleaning staff didn’t thoroughly clean the room after the prior guest.

The minibar was also warm and broken.

Would not stay here again until the staff addresses the issues with cleanliness and hygiene.

Leisure Self

10/10

Exceptional

20 Jun 2025

justin

This is a wonderful hotel in the heart of Berlin. Its location near a train station was extremely convenient for travel around the city, as well as visiting many of the major tourist destinations. The staff was accommodating and efficient. The room was spacious and met our needs wonderfully. Very much recommend this hotel.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Ankit

The hotel was clean and close to s-bahm and U-bahn

Leisure Friends

10/10

Exceptional

10 Jun 2025

Edward

Wonderful responsive staff, lovely room, excellent breakfast, right across from the Friedrichstrasse train station. Perfection.

Leisure Family

8/10

Excellent

09 Jun 2025

Frank

It was good, but it would've been great if the bed a queen or even a double. Not a push together twin share.

Leisure Partner

10/10

Exceptional

06 Jun 2025

ZIV

Lovely clean room. Very nice staff. Location adjacent to main train stop was invaluable easy walk to the river and multiple areas. Highly recommended.

Business

10/10

Exceptional

02 Jun 2025

Troy

Great hotel with a wonderful location.
Would definitely stay again next time we visit Berlin

Leisure Family

10/10

Exceptional

24 May 2025

Dan

The rooms are great, clean, well equipped and comfortable to sleep in. The lobby is welcoming and beautiful. Breakfast was excellent and with many choices of great quality food.
The only drawback is that it is right next to the train station - if you are a light sleeper, this might bother you. We did request a room change for a quieter side and the staff was very accommodating and changed our room.

Leisure Partner

10/10

Exceptional

11 May 2025

Antoinette

Wunderbar Berlin Elsie Trip

The NH Collection Berlin Mitte was the perfect place for us.Central ,close to many amenities,restaurants and sights for typical toursist.
I am 75,so shorter walks required
Close to the Admiralspalast theatre where my friend was performing Musical Theatre \"Grease\"

Friends_and_family Friends

10/10

Exceptional

05 May 2025

Katie

A perfect stay, friendly staff, very clean, comfortable bed, really great breakfast buffet options right in the heart of Berling. Excellent transport links

Leisure Partner

10/10

Exceptional

23 Apr 2025

Nigel

Great hotel and location...transport..restaurants..

Business

10/10

Exceptional

15 Apr 2025

Shaowen

Good location, right besides metro station, many eataries around. Room are clean, comfortable.

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Stephen

The hotel was fantastic, the first impression you get when you walk in is a lovely smell and that continues through out the hotel.

The staff where fantastic and very friendly.

Highlly recommended would definitely be back

Leisure Family

10/10

Exceptional

27 Mar 2025

Peter and Christine

Very comfortable and close to everything!

10/10

Exceptional

13 Feb 2025

Niall

Great hotel and overall had an enjoyable stay - only issue was we asked for a double and got two singles but we managed

6/10

Pleasant

11 Feb 2025

Susan

Good hotel but check in poor

Hotel couldn’t find our reference and made us stand around for 30mins, they blamed Hotel.com for not send the ref, we finally got our room at 4pm Hotel.com did not help on this occasion

Partner

10/10

Exceptional

29 Jan 2025

Verified traveler

It was an excellent stay. All were good . Will stay there the nxt time.

Friends_and_family Friends

10/10

Exceptional

28 Jan 2025

Sean

Shopping area around the hotel is wonderful and there are plenty of great dining places. Rooms are very clean but the main road is quite noisy especially for the trains and traffics. Thus, I requested a new room and the staff helped me with pleasure. Transportation is very comfortable.

Leisure Self

10/10

Exceptional

17 Jan 2025

jennifer

enjoyed our stay.

10/10

Exceptional

05 Jan 2025

Gurkiran

Perfect location, train station is across the road, lot of eating places. Dat at the front desk is very helpful.

Leisure Family

10/10

Exceptional

05 Jan 2025

Ann

Wonderful property. Convenient location. We found it very easy to get around the city from here.

Leisure Family

8/10

Excellent

04 Jan 2025

Aldo

Easily reachable, great location near everything that is needed. The staff is really friendly, the facilities are great. My only wish would be that the gym was a little better equipped, other than that, a really good experience and I will definitely stay here again

Business Self

8/10

Excellent

03 Jan 2025

Tong

Great location. The hotel room is okay. 8/10

10/10

Exceptional

30 Dec 2024

Mark

Great location.

Leisure Partner

10/10

Exceptional

27 Dec 2024

Zheyi

- excellent location, literally right beside the Friedrichstraße station, which has connections to every attractions in Berlin

Leisure Partner

8/10

Excellent

19 Dec 2024

Ian

Did what it said 'on the tin'

From start to finish the stay was very good. The descriptions were fine and I have no cause to complain. The decor is not really my style but it was perfectly acceptable. Location was great, right next to the train station (the reason I chose it). Is it my favourite hotel in Berlin? - no but it is just a personal thing.I've definitely stayed in worse so if you can get a good price then you will be Ok here.

Business

10/10

Exceptional

19 Dec 2024

Andrew Michael

Great location for exploring Berlin.

Leisure Family

6/10

Pleasant

15 Dec 2024

Elizabeth

Tiring