Name: Heart of Gold Hostel Berlin
Address: Johannisstr., 11, Berlin, 10117, DE

8/10

Excellent

25 Jul 2026

Peter

I've never stayed at a hostel before so I don't know whats standard and how my stay compares. The employees were all friendly and helpful. I found my pillow to be inadequate; it barely had any stuffing in it. The dorm i stayed in got quite warm and had an odour but it was no doubt the other people in the room and not the room itself.

10/10

Exceptional

16 Jul 2026

Belinda

Great stay, free tea and coffee all day, you can keep your luggage onsite too. Great location close to restaurants and transport, Would go back.

Self

8/10

Excellent

03 Jul 2026

Mark

The staff and pod beds were great. The hostel was let down as the pods barely have any ventilation and in 40+ degree heat were almost unbearable.

In cooler days though I’d recommend the hostel as it’s well run, in a great location and value for money

Self

2/10

Poor

17 Jun 2026

Sam

I was attacked and threatened with extreme physical violence by another guest of this hostel. An employee witnessed it and did nothing, literally chuckled and continued cleaning the bar. The other employee working that night shift had just returned from sleeping with an 18 year old guest who he had just met, bragging about how bad she wanted it. This hostel is the absolute worst place I have ever stayed. Their moto written all over the hotel is \"don't panic\", well if you do stay here, don't just panic, run away as fast as you can.

6/10

Pleasant

08 Jun 2026

Jacob

Showers not working properly, and cramped feel. Some staff friendly others not.

Self

10/10

Exceptional

04 Jun 2026

Frank

Overall very good. Capsule recommended. Extremely comfortable.

Self

10/10

Exceptional

03 Jun 2026

Annalisa

The cleanest hostel I have ever been (in the world)! This was really the best.

10/10

Exceptional

21 May 2026

Paulo

O hostel é sensacional, a capsula que foi minha experiência. Muito bem localizado, capsula é grande e espaçosa, banheiro era do lado e individual. Tem o locker que cabe tranquilamente a mala pequena e uma mochila. Na esquina tem um restaurante italiano e uma lojinha que da pra comprar bebida. Tem bicicletas elétricas da Lime bem na frente. É mto central, vale MUITO a pena. E também têm 2 caras do staff que falam português, mas todos falam inglês.
Melhor cápsula que já fiquei, recomendo demais… pode ir sem medo.

Self

8/10

Excellent

18 May 2026

Judite

It was my first time in a hostel and let me tell you that was not what I was expecting. Very clean, friendly atmosphere, very helpful, no noise and was a close to main attractions. The breakfast wasn’t great but doesn’t affect.

Self

2/10

Poor

06 May 2026

Isabelle

Our stay at the hostel was okay but during our time there, there was an issue with our booking on the hostels end. We booked 3 capsules, yet when we arrived they said that there was other people in these rooms. We got moved to the 4 bed female dorm which I paid for at the property, however, because they had cancelled the capsule rooms I was charged a full cancellation fee despite the hostel being the people to cancel it. I have been trying to get a refund on this for 2 months now and I have not received any success from either Expedia or the hostel itself.

Friends

8/10

Excellent

23 Apr 2026

Luis

After I booked this place I red that had some bad reviews so I was a little worried about this place. I booked 3 nights and for me I had a good experience, the communication with their staff was good, the place was clean it has a small kitchenette so I was able to cook some meals. It’s not a 3 or 4 star hotel but I had a goos stay.

8/10

Excellent

17 Apr 2026

Georgios

Good price and location

Self

8/10

Excellent

01 Apr 2026

Ravi

Great location and staff very helpful. Basic facilities, but good enough. Any issues are dealt with well and nothing is too much trouble.

Self

8/10

Excellent

05 Feb 2026

Idowu

Good

Self

8/10

Excellent

05 Feb 2026

Idowu

Good

Self

4/10

Poor

19 Jan 2026

Josette

Poor service, room key continually not working, lack of ammenities, smelly

Leisure Family

10/10

Exceptional

10 Dec 2025

Kacper

Perfect

10/10

Exceptional

03 Dec 2025

Mustafa

Vielen Dank

10/10

Exceptional

02 Dec 2025

Mustafa

Very good

8/10

Excellent

02 Dec 2025

Charles

Room great. Bathrooms clean and spacious. Public area inviting. Kitchen well equipped. Elevator! Beer price good! Nice staff!

Friends_and_family Friends

6/10

Pleasant

23 Nov 2025

jesse

Room had some problems with one of the people staying in it bringing people back with her

Self

8/10

Excellent

31 Oct 2025

Marc Andre

Good hostel. I booked a pod and found it well organized and quite comfortable. The facilities were clean, and it was clear the staff clean regularly. Overall, a hassle-free stay.

Self

8/10

Excellent

28 Sep 2025

Simon

Nice capsule. Only issue I had was with the noise outside the capsule and capsule area showers where the floor was always wet.

Leisure Friends

8/10

Excellent

22 Sep 2025

Cameron

Pod was a little hot for me. However, it was clean quiet and worth the money. Showers were hot,good water pressure.

Self

10/10

Exceptional

18 Sep 2025

Martin

Everything was great. The cubicle that I had was really good and nice. The staff were super friendly and very pleasant to interact with, as well as very respectful. I recommend this place to anyone :)

Leisure Self

8/10

Excellent

27 Aug 2025

heidi

Overall very good, however the capsule was quite hot inside

Leisure Self

4/10

Poor

09 Jul 2025

Abduvakkos

Honestly I didn't like in general. Stuff is not as polite as I expected. Maybe I expected a lot. I rented a capsule, capsule didn't have any cooling system apart from some holes on the capsule doore and ventilation hole on the corner .

Leisure Self

10/10

Exceptional

07 Jul 2025

Samuel

Great hostel, free coffee 24/7. Amazing location and great social atmosphere. Will be back 100%

Leisure Self

10/10

Exceptional

13 Jun 2025

Andrea

Had a fantastic stay.

2/10

Poor

09 Jun 2025

James

One of the worst places I've ever stayed. Checked in and was given absolutely no information on lockers, towels, safe etc. I had booked a capsule. It was horrendous. Like sleeping in a coffin. Everytime I turned over or even moved in the slightest, the noise from the creaking of the wood was loud enough to wake you, they are horrendous. Impossible to sleep. Even worse when a load of drunk lads get in at 4.30am and spend literally the next two hours shouting, talking, marching up and down, banging doors. It was relentless. The place says there's a 24/7 reception but the capsule block is a building away so staff will do nothing to address this if it happens. I'd travelled for over 10 hours before checking into this place just after midnight in need of rest and it was the worst night I've ever had, the thought of another night there was depressing so I checked out and booked a proper hotel for the remaining two nights, cut my losses and worth every penny. I've already been told they won't refund me for the nights I had already paid for and whilst its a small price to pay never having to return, its a disgrace considering how appalling it is. The showers were awful, one was full of hair. I cannot express this enough - stay away, you are worth so much more than one second in this place

Self

8/10

Excellent

07 Jun 2025

Christian

The location was great and the staff are super helpful! The vibe of this place is really great for young ppl wanting to travel and meet people and hang out in the bar/lobby. 4/5 stars cuz the bathrooms weren't always super clean or would be occupied. Would definitely stay here again!

Leisure

10/10

Exceptional

25 May 2025

Andrea

Had a great experience here! The beds were surprisingly comfortable. I enjoyed that the shower area is huge and

10/10

Exceptional

24 May 2025

Andrea

I had a fantastic stay! The bed was surprisingly comfortable. Loved that they supplied free towels. The room was large with plenty of space to sort my belongings. The bathroom was an entire room with the toilet and shower! It was right next to multiple transit options! Excited to stay again in a week.

Leisure Self

8/10

Excellent

10 May 2025

Meir

Service is good

Business_and_leisure Self

10/10

Exceptional

11 Apr 2025

Liv

Very nice and helpful staff and rooms where exactly what you pay for. Bathrooms had good water pressure and were pretty clean. Beds were comfy.

Leisure Friends

10/10

Exceptional

14 Feb 2025

Raghavendra

location, cleanliness, staff

Leisure Self

6/10

Pleasant

10 Jan 2025

Jack

no towels

Leisure Friends

8/10

Excellent

03 Nov 2024

Martin

Good price

Leisure Family

4/10

Poor

21 Sep 2024

Verified traveler

Some rude people in the front desk. I know it’s cheap but they need to improve the service!

Self

2/10

Poor

06 Jul 2024

jeremy

It wasn’t worth the money. The staff are rude and play games.

Leisure Self

10/10

Exceptional

30 May 2024

Davlatov

Platz und Sauberkeit

10/10

Exceptional

22 May 2024

Matija

Cool place

10/10

Exceptional

11 May 2024

Corey

The location was great and the facilities were always clean and in order. I think the showers sometimes are inconsistent on temperature and how long they run but they work fine otherwise. The bar has cheap drinks and an easy place to socialize as well.

Leisure Self

2/10

Poor

20 Feb 2024

Verified traveler

Bedbugs and DO NOT BOOK IF YOURE AN EXPEDIA MEMBER

Terrible experience as the hostel had bedbugs that both of my family members experienced ( it wasn’t a problem of only one bed). The shared bathroom didn’t have paper and it was too small to fit all people per floor.
But the worst experience was because they charged me on site for the nights again after I paid through the hotels.com app. They claimed that they don’t have “direct” communication with Expedia and that’s why they couldn’t help me solving the issue. A guy named Tom was very rude by email and never helped solving the issue.

If you don’t have communication with the service provider , why do you work with them? So illogical…

Do yourself a favor and do not book there, there are many other options- im an experienced traveler and can tell you this has been one of the worst experiences.

Friends_and_family Family

8/10

Excellent

24 Nov 2023

Claudia

Yes

10/10

Exceptional

14 Nov 2023

Jose De Jesus

Real chill atmosphere. The staffing crew is real nice. They go the extra mile to help you out.

Leisure

10/10

Exceptional

31 Oct 2023

ALAN

Brilliant, really surprised.

Stayed here in Berlin and I have to admit, I’ve never stayed in a low cost hostel before so yes I was slightly apprehensive about what waited for us 😂 I needn’t have worried.

check in was first class, young man (hearts fc supporter) was brilliant, rooms were excellent. For what we paid it was tremendous. Zero complaints at all. Will defo stay again.

Friends_and_family Friends

8/10

Excellent

18 Oct 2023

Cecilia

The staff really friendly and helpful. The bathrooms are not the best

Leisure Friends

6/10

Pleasant

22 Sep 2023

Thainá

Quartos desconfortáveis

É um hostel grande. As pessoas na recepção são educadas e atenciosas. Não são todas as camas que tem tomada perto da cama. O barulho é demais, dentro e fora do quarto, porque as camas fazem muito barulho. A ventilação é horrível no quarto. Eu esperava banheiros mais limpos

Friends_and_family Friends

8/10

Excellent

07 Sep 2023

Colet

They did not offer us towels until after we had used our own wash clothes to bathe. Then we had to ask for towels. Didn’t know they would provide them. Should have been offered at check in. Their luggage storage area is out in the open and only available for a couple of hours. Noisy busy road with lots of construction. Sheets were clean.,beds were comfortable. Mold in shower curtains. Really load music in lobby at times. Some very loud walking in the halls during night but only temporary. Strict cancelation policy, no flexibility even about 4 weeks ahead.

Leisure Family

10/10

Exceptional

20 Aug 2023

Remy

Great hostel! Although breakfast price was way too high so bought breakfast elsewhere, and it looked like it was understaffed with the staff being overworked. One guy said he had only gotten 3 hours of sleep the night before. Great location, great prices, and clean! Will definitely come here again soon!

Leisure Self

4/10

Poor

05 Aug 2023

Heinrich

Showers and bathrooms are terrible.

Business_and_leisure Self

6/10

Pleasant

19 Jul 2023

Isabela

The bathrooms were not cleaned as often as they should have been.

Leisure Self

10/10

Exceptional

27 Jun 2023

Owen

Amazing water pressure in showers

Leisure Friends

8/10

Excellent

27 May 2023

Nancy

Very good location

This ended up being a good choice for what I wanted to do. At first I was disappointed that the location wasn't in the heart of any district, but.it ended up being very convenient to S-bahn and thus everything.

Self

8/10

Excellent

05 Apr 2023

Catherine

Great central location and perfect for several days exploring Berlin.

Friends_and_family Family

10/10

Exceptional

05 Dec 2022

Christina

Perfect!

Great place! Super central and very clean with all you could need in a hostel.

Partner

6/10

Pleasant

05 Oct 2022

Micheline

It was very nice to get to know everyone in my room, which made for easy friends when you're travelling solo. However, as a light sleeper, I struggled to sleep with 7 other people in the room and bed that squeal whenever someone moves. The staff was incredible, and the location cannot be beat. If you're a good sleeper, I would probably recommend this hostel.

Leisure Self

6/10

Pleasant

22 Aug 2022

Christopher

Booked for two people but they only received a booking for one person, and after clearing it up during check in they tried to charge me again, however, at least the staff were friendly and made it work. The bathrooms were pretty dirty but the rooms were fine.

Leisure Family

6/10

Pleasant

30 Nov 2021

Courtney

Not bad, but pricy for a hostel

It was expensive for a hostel. I think the area is more expensive (Berlin downtown) and I booked short notice, but I feel like it was over priced compared to other areas of Germany and for it being a hostel. Otherwise it was a bed for a night, but do not expect any more than that. They also require a deposit to be put down for the key cards, which I found odd.
In all, it was good for the night, but I would be alot happier if it was the typical hostel price. I felt like I was paying for a hotel and got a bare bones hostel.

Partner

6/10

Pleasant

05 Nov 2021

Lovely

For a first timer in a hostel am was not comfortable
maybe if I try again I will be used to it

Friends_and_family Friends

8/10

Excellent

22 Apr 2019

Tadhg

Great place,great people,great 3 days spent here

Friends

10/10

Exceptional

21 Mar 2019

Verified traveler

Excellent

Excellent

Friends

10/10

Exceptional

04 Dec 2018

Estel

Very enjoyable stay!

Location was the best thing. Right in the centre, next to the New Synagogue, it’s within walking distance (about 10-minute walk) to anything in Berlin Centre, such as Alexanderplatz or Reichstag. It was a nice and calm place.
The staff there were really friendly, always helping you in case of needing it. We were originally five, but due to personal reasons, one of the friends couldn’t make it, so when we informed the staff about this situation, they were completely ok with it (obviously they didn’t give the money back, but it was understandable as we informed on the day we got there).
Breakfast is ok, worth it for 5€, as it’s a buffet, and you can eat as much food as you want, but it did lack a bit of choice to be honest, it included bread, jam, butter, cereals, yogurt, fruit and some orange juice. Although whenever you wanted you could have free coffee, tea, or water throughout the day, which was very generous.
They have a happy hour which everyone really enjoyed! The WiFi works great, and kitchen facilities are good!
The room was clean, bed sheets and towels provided, and quite spacious. But be aware cleaning staff do enter throughout the day, which we were not informed about and really didn’t want them to.
The bathroom facilities were not bad, but could have been better, as the two showers next to our bedroom didn’t work, so we had to go over to the other side, but they were clean, which is the main thing.
I would definitely recommend this to anyone!

Friends

10/10

Exceptional

11 Sep 2018

Robyn

Had a great stay, people friendly, good area.

Friends

8/10

Excellent

01 Jun 2018

Philip

Good value

Great location, decent prices, and lots of good perks like free towels and 5-euro breakfast buffet. I liked the high ceilings and courtyard for eating too. Relatively quiet street. No air conditioning, but things cooled down eventually when I opened the windows of my room

4/10

Poor

22 May 2018

Verified traveler

My bad experience

Unfortunately my experince was bad at the hostel. I booked for private room and there is no toilette in the room and regarding this there was no sign on the booking page!! In the morning of course toiletts are full and busy!! If I would know that I would not book with them. The bed was uncomfortable. Even I booked private room and paid lot of money I have to make my bed myself!! There was so much noise in the night, in the morning, during the night.. It was impossible to sleep!! I was all the time tired :(( Also wifi doesn not work at the rooms either :(( It sucks! So I am not satisfied with this booking.

10/10

Exceptional

20 May 2018

Summer

Fantastic

Overall Fantastic!!!!

Partner

10/10

Exceptional

12 Jan 2018

Olatunji

Nice secure and comfy hostel near public transpor.

Your comfort, safety and security at this hostel is guaranteed.

Very lovely place just by Public Transportation.

I recommend this place.

10/10

Exceptional

06 Nov 2017

Katja

Perfect

Awesome hostel, great sense of humor! Very clean and good value for money!

8/10

Excellent

15 Jul 2017

Yuji

It was nice stay

I don't usually stay hostel any more, but it was good and I can stay here again.
You can have a locker to secure your luggages, also you can lock and use whole bath room so that you can have some privacy in there.
One improvement
point is, reception is too crowded and should have two when there is a line.

10/10

Exceptional

14 Jul 2017

Andrew

Added to my Berlin go-to Hostel list.

Excellent hostel, well run and could not be better positioned.

10/10

Exceptional

19 Jun 2017

Verified traveler

There are better options but this is not bad.

The hostel was ok, a bit hard to get to but once you're explained how to move around is quite easy. All the top bunks were very bent and used the metal mesh broken which felt unsafe for bottom-bunkers. Also people smoke on the inner courtyard and if you open your window (no a/c) you get smoked out. The rest was good.

10/10

Exceptional

07 Dec 2016

Andrei

Great for the first-timers

I left my country to visit Berlin by myself. It was a fantastic experience and I don't regret that I went alone. It was really easy for me to get there from the SXF \"flughafen\" and once I got to the hostel, I felt really welcome by the staff. Rooms are really OK, bathrooms too. I walked over 50km in 3 days, but that's only because I love doing the sightseeing this way, most of the attractions are really close. If you're not a fan of long walk, the friedrichstrasse station is really close.
I loved it

10/10

Exceptional

01 Nov 2016

Damien

Perfectly placed, central hostel in Mitte

Very easy transportation from both airports TXL & SXF, right next to oranienburgerstraße s-bahn station and the great bars and eateries in the area, a couple of stations away from the main ring of the transport system on one side, and alexanderplatz on the other.

There's a bit of a H2G2 theme throughout the hostel, brilliantly thought out artwork all over the place.

Our room had a shower and a sink this time, they were well placed and the sink unit doubles up as a modesty screen to stop you getting the full frontal from your roommate. The option of communal showers in the corridors is there, and they are well maintained and kept very clean. That's right folks, people have respect for each other and the facilities they use here :) double plus good

No beer or cooking in the rooms - fantastic idea, their bar downstairs is very competitively priced (though could do with a schwartzbier ;) ) and for the most parts the residents are pretty friendly - and the lounge is very comfortable. Very eclectic mix of music depending on who's on the bar/counter, heard everything from litfiba to pink floyd to new age mixes. Our room was above the bar/reception and was so well insulated that we couldn't hear anything from the bar after the tough decision to go and crash out was made.

The pizza/pasta place on the corner is top notch food wise, and the silberfisch bar is across the road (legendary).

This is an absolutely awesome place and I will definitely be back next year

8/10

Excellent

29 Oct 2016

Angela

Convenient and clean hostel

This hostel was catered towards student travellers, so we were worried the rooms would be quite noisy at night. The common areas did get a little noisy, but generally after 11pm it was quiet. The rooms were clean and there are lockers provided to keep your belongings safe. The communal bathrooms were quite clean, however, it depended on who lived in the hostel at the time (we were lucky as everyone seemed to keep the common areas clean).

Family

6/10

Pleasant

03 Oct 2016

Lauren

Clean hotel.

I've never stayed in a hostel before and I don't think I will again. Although I was not suspicious of anyone in my room. I still did not like having to lock up my stuff.

4/10

Poor

19 Jul 2016

Verified traveler

The only real positive things about this hostel that it is in the centre of Berlin, has good transport links and serves cheap beer.

The beds are of poor quality and do not all have access to a plug or light. There are not enough toilets/bathrooms for the huge number of beds the hostel has. The staff are generally rude and disinterested. The hostel is regularly frequented by large groups of very young (18-19 year old) travellers who just want to get drunk and party. The hostel has no interest in organise any activities or trying to foster a communal atmosphere.

This hostel is not ideal for solo travellers and is at best average to mediocre.

8/10

Excellent

13 May 2016

Samantha

It was near many metro stations which made transport easy. Felt off the beaten path but full of life and people!

Family

8/10

Excellent

12 May 2016

Vasyl

city center!

Good hostel in city center! Close to all sights and attractions. Recommended!

Partner

6/10

Pleasant

27 Jan 2016

Lauren

Clean hostel in good location

We stayed in a private room with ensure shower room. The room was large, clean and quiet but could have been warmer. The bathroom was clean and the shower powerful. Location was great for sightseeing although not so good for bars in the evening. Overall good value for the money.

Family

2/10

Poor

22 Jan 2016

Verified traveler

I never ever try this hostel, it is discussing

This wasn't a Hotel
It is a hostel, custoer services weren't friendly
So rude and impolite
Elevator didn't work, washrooms were out of service, room dirty and....

8/10

Excellent

29 Nov 2015

Duncan

Sleep not guaranteed

Great central location. Staff really friendly and helpful. Down side was that some other residents came home very late and noisy. Then again I am old and they have every right to enjoy life to the full. I would definitely stay again next time I visit Berlin.

Family

10/10

Exceptional

16 Sep 2015

Teodor

Perfect for backpackers

Probably the best backpackers hostel in Berlin. Stayed for 5 nights, great atmosphere made lots of new friends all over the world.

8/10

Excellent

14 Sep 2015

ervben

Close to center of berlin

Walking distance to attractions, clean, friendly 24 hour staff. Cool part of town. Overall great stay

8/10

Excellent

13 Sep 2015

Karam

Great place to rest your aching bones

Great place to stay:

1. Central location, not far from anywhere you would want to visit
2. Delivers on social environment

Family

10/10

Exceptional

04 Sep 2015

Verified traveler

Great and helpful staff, good atmosphere - the music in the bar could have been a bit better, but not an issue. Great price, has free coffee and tea at all hours, breakfast was cheap and pretty good. Got to meet a bunch of different people, had a fairly spacious room with a big window the facilities were always clean - overall happy with my choice to stay at heart of gold

Family

6/10

Pleasant

22 Aug 2015

Verified traveler

You get what you've paid for

Standard hostel with standard facilities... Very relaxed atmosphere with friendly staff.

8/10

Excellent

15 Jul 2015

Verified traveler

Was a good find considering I traveled during high season and is centrally located. Is a backpacker's hostel.

6/10

Pleasant

25 May 2015

Verified traveler

pretty good

Good area, hostel was fine - nothing bad about it but nothing great. Clean and tidy, good for a cheap hostel and close to town

10/10

Exceptional

22 May 2015

HYUNGJUNE

some room card is not good

i never forget the reception guy. He's really nice !

10/10

Exceptional

10 Jul 2026

Jürgen

Habe alleine für eine Nacht in diesem Hostel übernachtet. Ich hatte eine Singel Capsule. Wenn man die Capsule einen Spalt auflässt, ist die Luftzirkulation besser. Vor meiner Kapsel war ein Ventilator, der zusätzlich Luft in die Kapsel gebracht hat. Insgesamt war die Kapsel geräumig und sauber. Es roch frisch.
Ab 22 Uhr ist Nachtruhe. Gut zum Schlafen. Im Hochsommer könnte es etwas stickig werden. Die Gemeinschaftseinrichtungen wie Duschen und Toiletten sind gepflegt und sauber. Das Frühstück war gut und ausreichend. Die Lage ist top.

Self

6/10

Pleasant

30 Jun 2026

Elisabeth

Eine Klimaanlage wäre nicht schlecht bei den extre

10/10

Exceptional

19 Jun 2026

Elio

Ótima localização e infraestrutura

8/10

Excellent

19 Jun 2026

Elio

Lugar bacana, bem localizado e próximo ao metrô

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Camilla

O lugar é bacana, perto de tudo. Vale a pena ficar lá, mas são muitas regras pra seguir. Entendo que precisam ter um controle, mas tem coisas muito sem cabimento.

Friends_and_family Friends

8/10

Excellent

04 Jun 2026

ibrahim

the Beds were bad except that everything was good. also they offer Tea and Coffee for free

8/10

Excellent

28 May 2026

Utku

cool

Self