Sandbanks Hotel

United Kingdom , Bournemouth
BOURNEMOUTH, Banks Road, 15
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100 reviews shown

6/10

Pleasant

27 Dec 2025

Isabel

Definitely not a 4 star hotel and not worth the price, but location is perfect and room is comfortable enough

10/10

Exceptional

12 Oct 2025

Pam

This hotel is located in an amazing location with Poole Harbour to one side and the sea to the other, both accessible from the hotel.
The staff are polite and professional. The housekeeping is impressive.
Although the building is looking a little tired, the ambience, staff members and service make up for it.
Breakfast is as expected with variety on offer to cater to most dietary requirements. The dining/eating area could be made a little more attractive as the layout seems rather formal. However, the friendliness of the staff makes up for this. I’d definitely stay again.

Leisure Partner

4/10

Poor

11 Oct 2025

Graeme

Stay was good and the breakfast was great with check in staff being vey helpful.

The only real issue I had that put a dampener on the stay was when I first went into the room it absolutely stunk of s**t really bad.
I can only put it down to one of the cleaners using the toilet after cleaning the room and not having the curtisy of opening the windows before leaving.
I had to open the windows wide and spray the room and leave for 10 minutes. Not expected for such a nice hotel and paying good money for a stay.

Self

8/10

Excellent

11 Oct 2025

Yvonne

Staff were excellent. Had to move rooms as ours was on the 3rd floor and we could hear noise from the pipes. The hotel is a bit tired in parts. A bit too SAGA holiday for us but generally our stay was pleasant.

Leisure Friends

10/10

Exceptional

08 Oct 2025

jon

amazing views, friendly staff, good breakfast spread

Business

10/10

Exceptional

03 Oct 2025

Linda

Lovely hotel in a prime position. View from the room was beautiful. We had a sea view and could see the sun rise from our bed.
Breakfast in the restaurant was very nice with plenty of choice.
We used the restaurant in the hotel which was an Italian. Although a little pricey, it was very nice.
Room was cleaned daily and tea/coffee and biscuits replenished daily.
We didn’t use the pool as it opened at 9:00 and we wanted an earlier swim. We were offered use of their sister hotel but didn’t use that.
Not far from attractions such as Compton Acres and Poole Harbour for the ferry to Brownsea.
All staff were friendly. I’d highly recommend and would definitely visit again.

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Jess

Hotel is a bit dated but staff was very good and very clean.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Ruth

Great view of the beach with a lovely balcony. Very comfy bed.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Emma

They asked to take me bags to my room very happy staff and lovely place great room love the whole hotel

Leisure Family

8/10

Excellent

08 Sep 2025

Helen

Loved location. Shame one of windows was damaged and meant visibility was compromised. No aircon in this room. Only one restaurant ( Italian) with same menu for evening meal.

Leisure

6/10

Pleasant

04 Sep 2025

Mark

This hotel only really has the staff (who are all lovely) and the beach going for it. The hotel is very tired and in desperate need of some money spending on it. No wonder non of the other guests were friendly or made any attempt to smile!

Business Family_with_children

8/10

Excellent

04 Sep 2025

John

Disappointed that gym hours were between 9am & 6 pm.

Business

8/10

Excellent

27 Aug 2025

Verified traveler

Expensive for what you get, swimming pool needs a complete overhaul

Partner

8/10

Excellent

26 Aug 2025

Nita

Lovely it’s on the beach and quieter part. Nice bar area.
Breakfast limited and slow service if you order porridge or eggs but overall the location is fab.

Leisure Partner

10/10

Exceptional

23 Aug 2025

JANET

Perfect little break on the beach

We had a lovely 3 night break at Sandbanks Hotel, Poole to celebrate my husband’s birthday.
This hotel is right on the beach, so suited our needs perfectly,
We were given a lovely room overlooking the sea & right next to the lift (which made things easier for my mobility issues)
The staff were most welcoming & friendly.
We will be back.

Partner

10/10

Exceptional

21 Aug 2025

Megan

This was our 8th stay at SandbankHotel and hope to return in late summer we no longer go abroad the hotel i situated on the beach food in restaurant fabulous maybe little pricey drinks definitely overpriced but as we only have 3 each per night not a problem fantastic walks on the beach roof top food available plenty seating of all types including subbed All stall great pleasant polite and professional

Partner

2/10

Poor

18 Aug 2025

Alexander

Room was a disaster for £1000+ for 3 nights. No bathroom had mold, a broken shower fitting on the wall so water leaked everywhere and the whole thing should have been updated 20yrs ago. The bedroom was ok until we realised we could not open the window without the ceiling tiles moving up and down with the wind with dust falling down. Cleaners didn’t come back the first day after we asked them to. 2nd day called reception and asked if they could clean room etc before 2pm, had to call at 3pm and asked if they could send someone asap. 6:30pm they came to clean which meant having to move our toddler out of the room just before dinner/ bedtime which was not ideal they also didn’t clean and forgot to leave toilet roll and showering products so had to come back again. They also had no beach towels for guest apart from ones you had to buy for £15 each and the towel was no good quality. Overall very poor

10/10

Exceptional

15 Aug 2025

Michele

Enjoyed our stay. Lovely large bedroom. Good choice at breakfast. On the beach with nice patio area serving food and drink

Leisure Partner

8/10

Excellent

11 Aug 2025

Nick

Couple no children July
Always wanted to stay here , easy parking on the beach .
Initial impression was of a Tired Hotel that lacks identity … great shame ias it has a fantastic location … our room had a great sea view balcony but with a children’s playground directly below ! The room was clean but had a dated feel. The restaurant had great views but the food was basic .
My partner and I went for a marvellous swim in the morning across golden sand and we ate a good buffet breakfast with a fabulous sea view although obscured by a big wooden shed !
So potentially 5star amenities but delivered (apart from the beach ) a very 3 star experience !!!
Would I go again ? …. I think there’s better in this location for the money we paid !

Leisure Partner

10/10

Exceptional

10 Aug 2025

Joe

Superb breakfast buffet.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Demetrakis James

We Loved the hotel it was clean tidy and very nice
i think complimentary water in the room was missing
whilst the hotel we lovely i do feel it looked very tired bur 100% we will go back

6/10

Pleasant

28 Jul 2025

Sarah

We go every year and this year the service was poor as the bars closed when there was people wanting drinks on the terrace you get served pints in plastic glasses and more expensive than up the road in steins ! Breakfast finished at 9.45 and heat lamps turned off and then I usually take a coffee out on terrace after breakfast in a takeaway cup and was told manageress had told them to remove the take out cups … 2nd coffee machine out of order and that was out of order last year ! Disappointing overall

Leisure Friends

10/10

Exceptional

23 Jul 2025

Rafiq

The beach area was well maintained, the staff were very professional and friendly.
The room size was very good and terrace overlooking the sea was great

4/10

Poor

09 Jul 2025

Janet

The hotel enjoys an unbeatable beachfront position, easily the highlight of our stay, and the only reason to return for a stay in future. Unfortunately, the property itself feels firmly stuck in the 1970s, think old-school wooden desk genre, with tired décor throughout. It’s in serious need of modernisation.

We stayed in a spacious family room with a sea view and balcony, which was a definite plus. However, cleanliness was lacking. We found a used Blistex lip balm on the floor, not ideal with a toddler around, and there were crumbs behind and beneath the sofa.

Three lightbulbs in the room were either flickering or completely out and had to be replaced during our stay. At our request, the maintenance man also had to create a makeshift handle from a window lock for the minibar fridge, to prevent fingers from getting trapped when opening it.

On the bright side, most of the staff were warm, helpful and accommodating. The exception was the breakfast team, who came across as rather joyless.

For a hotel in this price bracket, especially when compared with international equivalents, the overall standard fell well short and is long overdue a full refurbishment.

That said, the on-site restaurant ‘Pizza On The Beach’ was excellent, well worth a visit, even if you’re not staying at the hotel.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2025

Richard

Brilliant size rooms with kids room on the side perfect for our family , wonderful sea view to wake to each morning, breakfast was ok too ,

Leisure Family_with_children

8/10

Excellent

29 Jun 2025

Darren Paul

Lovely location , hotel was tired looking rooms not that well equipped or no fridge , two single beds put together .

Friends_and_family Family

6/10

Pleasant

19 Jun 2025

Sanira

Lovely location and beachside hotel. Great service from all staff. Hotel is quite old fashioned circa 1960s decor. There is carpet lining the inside of the lift which is a little odd. The food at the restaurant is OK, just a little plain and basic but does the job when you're hungry. Slept well.

Partner

8/10

Excellent

17 Jun 2025

Tina

Room size good, position amazing. Shower terrible! Not much more than a trickle and bathroom in dire need of refurb. Disappointing that taxi firm they recommend (and receptionist booked for us) charged us £75 for a 2 min trip to ferry then 5 min wait and 4 minute crossing. Reported to same receptionist and different one in morning, but no offer to take this up with taxi company for us.

Partner

8/10

Excellent

15 Jun 2025

Lena

We visited Sandbanks hotel for the 1st time and I can honestly say the front of house was very welcoming. The staff very helpful & provided some recommendations for local bars & restaurants.

We booked the large sea view double rooms , these are located on the 1st & 2nd with a full frontal view of the sea .
The rooms were spacious and beds very comfortable.
Great location , great for couples & family .
Will definitely recommend and will re visit .

Friends_and_family Friends

10/10

Exceptional

12 Jun 2025

Katie

Yes this hotel is a bit dated but we didn’t care about that. The staff were all lovely, the location is fabulous and the food was excellent. We would 100% stay again.
One tiny criticism, the bins on the outside terrace were overflowing and seagulls were fighting over the pizza scraps.

Leisure Family

10/10

Exceptional

31 May 2025

Janice

Weekend by the sea

Super spot by the beach and very helpful friendly staff. Lovely view over the harbour even from our budget room!

Partner

8/10

Excellent

29 May 2025

Paul

Location!

This hotel is in a fantastic location, we had a lovely room with a huge balcony overlooking the beach. Unfortunately it’s a bit tired. Furnishings are past their best and water pressure in the bathroom is terrible. Staff were all friendly and helpful.

Partner

10/10

Exceptional

29 May 2025

Alison

A lovely relaxing stay. The hotel is located right on the beach with an out -door bar area where you can dine and look over the sea. My Room was very spacious and clean, the staff very friendly and atmoshere was relaxed. Brilliant breakfast, ! looking forward to returning and trying some water sports.

Leisure Self

8/10

Excellent

29 May 2025

Keith

Great location with great staff, but could do with a refit, it felt very 70’s/80’s

Leisure

6/10

Pleasant

28 May 2025

Alexandre

Hotel well situated but some problems with hit water, pressure and wifi.

10/10

Exceptional

25 May 2025

Daniel

Great staff and hotel

Leisure Partner

10/10

Exceptional

21 May 2025

Diane

Sunny Sandbanks

Location is fantastic,staff are amazing,hotel had so much history.Needs a bit of updating now as it feels tired.It would be nice if they renovated it similar to the original style to keep it’s history alive.Bar/sunbed area could be cleaner.Any random can use them as they can just walk up steps from beach.Needs some form of security measures to enable use for guests only.Food was amazing and well presented

Partner

8/10

Excellent

18 May 2025

Monica

The superb Sandbank's Hotel

We had a lovely couple of days at the Sandbanks Hotel.
The room was a little tired but we had a beautiful view overlooking the seafront .
The bed was very comfortable and the room had everything that we needed.
Breakfast was really nice and plentiful with excellent choices.
We would definitely recommend this hotel and would stay again.

Partner

10/10

Exceptional

18 May 2025

Louise

Thanks Sandbanks Hotel x

Lovely welcome
Room ready early
Clean
Stunning view and location
Great terrace and pizza bar
Comfy too
Very impressed !!

Partner

8/10

Excellent

12 May 2025

Teresa

Fantastic location

Fantastic location, prefect for the beach. Hotel staff where very friendly and service was good. Unfortunately the bedrooms could do with a bit of TLC

Friends_and_family Family

2/10

Poor

05 May 2025

Nihal

The hotel is in need of major renovation!
Damp smell and leaks everywhere, old unclean worn out furniture.
I paid 220 for one night, was not worth it at all.
I can’t understand how expedia can give 8 out of ten!
Definitely not a four star.
Staff were very nice.
Overall very disappointed with our stay.

6/10

Pleasant

03 May 2025

Chris

Very reasonable rate for a room for one night; won’t fault the room or the bed, the bathroom was clean but very old, although the shower was better than I expected to be fair.
Breakfast though - let the place down. No catering staff on view, fried eggs were probably over an hour old, the sausages were cooked well but were so solid they must have come straight from the freezer, the bacon, cooked toms and mushrooms saved an on the spot complaint because my “fresh” slice of bread had mould on it!

Business Self

4/10

Poor

27 Apr 2025

Richard

Shower did not work on arrival. Plumbing in general seemed dated. Room was long ways from lift and required short stairs with luggage to get to.

10/10

Exceptional

21 Apr 2025

Eran

My stay in Sandbanks

Lovely service. Clean rooms. Great breakfast. Nice cosy swimming pool

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Johanne

It a great location when weather is good.

Partner

2/10

Poor

19 Apr 2025

Mark

Absolutely not worth £185 a night, Very tired , poor old furniture, 1970 hotel, with 2025 price tag, shocking costs, £7 a pint robbery

Leisure Family

10/10

Exceptional

13 Apr 2025

Jane

Lovely view of the beach from our room.

Leisure Partner

10/10

Exceptional

06 Oct 2024

Peter

Big room

4/10

Poor

30 Sep 2024

John

The food and dining area was good.
The rooms and general areas are dated and smelled musty.
The room was cold and we had to request an electric heater.
No way was the heating going to be turned on even though all areas except diningg area was damp and cold.

Leisure Partner

10/10

Exceptional

29 Sep 2024

nicholas

Sea view

Absolutely furst class

Partner

8/10

Excellent

21 Sep 2024

John

With the beach on one side and harbour on the other, this was a picturesque location. A fairly quiet area which was good. My room was a bit of a route march from the entrance but staff were great and i enjoyed my stay.

Leisure Self

4/10

Poor

15 Sep 2024

Gillian

Al l goid but no hot water in the morning. Manager could’ve cared less

8/10

Excellent

13 Sep 2024

Ian

Dated , outside uncared for looks shabby needs a tidy up, run down ,building smells of drains, definitely not 4star ,
Shame because it’s a great Location
Bed was comfortable food was good
Would not stay again

Leisure Partner

8/10

Excellent

12 Sep 2024

Verified traveler

The hitel is in a great location and we had a great room (booked famiky room as last one wuth beach view)
Breakfast was good and staff helpful.

Few things let it down, the indoor pool area is really poor. It says to have shower before entering but showers falling apart and next to useless. Staff were on their phones and one was laid on sunbed?!
Reception staff said bar food availalbe when wr arrived but only choice was pizza and nothing else available

Partner

8/10

Excellent

12 Sep 2024

Lynda

Rooms were clean, hotel felt to us like a 3 star, but not actually sure what starring it has at this moment! Excellent beach area. Nice restaurant and do an excellent buffet style breakfast

Partner

8/10

Excellent

08 Sep 2024

Nicola

Amazing stay, wonderful location

Really welcoming and helpful staff from reception through to cleaners through to bar, our suite was offered to us an hour early and the views, as promised, were excellent, as was the suite with an amazing view as promised. Italian restaurant - great food and friendly service.
Our only gripe were the pillows, you had three but all were roughly the width of a pitta bread, very difficult to sleep and as we were in the top level room, you'd expect better quality. But that's the only thing.

Partner

8/10

Excellent

25 Aug 2024

Miriam

The beach is absolutely gorgeous. Sitting having a drink on the back verandah was amazing. The outside shower needs fixing, it just sprays right up high into the air. The layout of the hotel was counter intuitive. Had a really kind receptionist help me order an uber. So grateful to her. :)

Leisure Self

8/10

Excellent

18 Aug 2024

Nurfarah

Lovely beach access

8/10

Excellent

03 Aug 2024

Michele

Had a lovely stay. Room looking over the harbour was lovely and big but no air conditioning so needed balcony door open all night. Bathroom clean and big but unfortunately only a very mediocre shower in a bath with a curtain which was clingy. Bed lovely and big and comfortable. View lovely. Walk to troon was quite difficult for my partner who uses a stick, but i suppose should have mentioned it. Lovely being right on the beach, sand and sea were just lovely. Bar prices for lunch and drinks were very expensive as was everything around the area, which we were expecting. The staff were all young and very helpful and polite. We didn’t use the restaurant so can’t say but breakfast was good. The whole hotel building itself did have a very tired feel about it, lots of things needed juzzshing up, but on the whole a very enjoyable stay.

Leisure Partner

4/10

Poor

30 Jul 2024

Philip

We were disappointed that the hotel wasn’t of the quality we were expecting for the money we had paid for 3 nights bed and breakfast. The room was clean but the bathroom very dated . The breakfast adequate but no info to tell guests that eggs and pancakes could be cooked to request. The only restaurant at the hotel was Italian , we did book for dinner one evening at The Haven ( sister hotel) but the moules weren’t hot, were replaced with less sauce and not charged for , but it spoilt our meal.

Leisure Partner

10/10

Exceptional

29 Jul 2024

Graham

Staff could not do enough for everyone

Leisure Partner

6/10

Pleasant

29 Jul 2024

Aleksandra

Nice hotel right by the sea although it could use some renovation. At the moment of check in we were told that the spa is closed for the duration of our stay (2 days) for maintenance. Although we were told we could use spa facility in a sister hotel, which was some 5 mins car drive it was disappointing we were not informed of this in advance via email or telephone perhaps so we could plan our stay better. We were looking forward to use spa facilities particularly and booked our stay specifically at this hotel for that and even though I explained this to the male receptionist the hotel didn’t offer anything to compensate us in that regard which was disappointing

Leisure Family

10/10

Exceptional

27 Jul 2024

Peter

I can’t fault my stay in any way nice relaxing 7 days holiday very happy that I chose sandbanks hotel

Leisure Self

8/10

Excellent

26 Jul 2024

Graham

Fantastic location. Attention to detail needed in room - shaver sockets not useable in room 229 - reported but nothing done. Food excellent - the breakfast and Italian restaurant particularly good.

Leisure Partner

6/10

Pleasant

17 Jul 2024

Jonathan

We thought the swimming pool and broken sauna were not good.in the room, bathroom needs updating - shower was poor and bath leaked. Rooms need updating.

Staff pleasant.

Food - restaurant Almafia good. Breakfast very average.

View from Hotel we liked and the beach

Leisure Partner

8/10

Excellent

12 Jul 2024

Deborah

Few days away with Mum .

The view was lovely hotel needs a little TLC .
The sofas in the bedrooms are really old they sink so far back my Mum could not get out of it without my help .
Seating in the main areas are very low for old people .
The food in the restaurant was good but the food at Haven was really good .
Also the spa treatments at Haven hotel were really fabulous Ana did an amazing massage.
Our room was a long long way from the lift my Mum is 92 a long way to walk we were after my asking shown another room but it was not as nice as the room we had .

Friends_and_family Family

10/10

Exceptional

10 Jul 2024

Rachael

The hotel is right on the beach. We had a fantastic view of the sea from our room. Our room had everything we needed, although a little dusty in places. All in all a great stay.

Leisure Partner

10/10

Exceptional

10 Jul 2024

Philip

Work trip

Great location and outside areas
Room was clean shower was powerful and hitc
No complaints at all

Business

2/10

Poor

30 Jun 2024

amanda

Awful

Leisure Partner

8/10

Excellent

25 Jun 2024

stella

Lovely, lovely place.

We had an amazing time, really enjoyed the breakfast with the sea view especially. I think what marred an otherwise perfect stay was when we were served burnt pizza on the beach, that put a dent in the experience for us.

Partner

8/10

Excellent

24 Jun 2024

Verified traveler

Amalfi Restaurant let down

Room was fine, we upgraded and there was some staining on bathroom foor but otherwise ok. The first room and balcony was a little tired also. The Amalfi Restaurant was not good, 2 night stay and issues on both nights, long wait to take order not only us but another couple had to ask for someone to take the order. First dinner came without potatoes so had to go back, second night had tagliatelle bolognaise. The pasta was bland and tasted of pan water, no salt used in cooking understand if they have to watch salt use but please and some olive oil or butter or something. Biggest criticism though was I wanted garlic bread with mine and had to buy a £7 garlic bread which turned out to be a pizza size 8 slice bread of which I left 5 slices, please do individual portions. The breakfast restaurant at Sandbanks Hotel was fab lots of choice and cooked perfectly.

Partner

10/10

Exceptional

23 Jun 2024

Rebecca

Great for a family beach break

We had a great stay at sandbanks and it’s perfect for families. We’re already planning our next visit. Big room and lovely view and tasty breakfast. Right on the beach. What more can you ask for?

Friends_and_family Family

6/10

Pleasant

22 Jun 2024

James

Poor dining experience.

The hotel has a lovely setting right opposite a lovely beach but the building is a little tired. The reception staff is excellent but the opposite must be said for the staff in the main restaurant. We waited more than a hour for our starter, only to receive the wrong order. This was unfortunate as we were returning guests but will not be returning again.

Partner

6/10

Pleasant

22 Jun 2024

James

Poor dining experience.

Partner

8/10

Excellent

21 Jun 2024

Anthony

What a view and what a beach! My very first visit to Sandbanks and it didn’t disappoint. The hotel is nice but sadly very dated and in much need of some TLC the rooms don’t seem to be cleaned everyday and they come and knock asking if you need anything rather than coming to clean and empty bins etc. The restaurant is nice however if you don’t like pizza then you might struggle to find something. However it was a lovely beach and touring the surrounding area was a lot of fun!

Friends_and_family Family

8/10

Excellent

21 Jun 2024

Mark

Needs a little bit of refurbishment and tlc. Service needs improving an example food waiting times are far too long. Fabulous location. Quality of food very good. Some of the staff are very helpful and knowledgable others not so.

Leisure Partner

8/10

Excellent

18 Jun 2024

Johanne

Enjoyed

Could do with updating inside but outside and location great staff lovely food good.

Partner

6/10

Pleasant

17 Jun 2024

James

Restaurant staff lets the Hotel down.

The hotel has a lovely setting right opposite a lovely beach but it is a little tired. The reception staff is excellent but the opposite must be said for the staff in the main restaurant during dinner. We waited an hour for our starter. Our main meal was not what we asked for. It lacked flavour and tasted very bland. To “make up” for the lack of service, our bottle of sparkling water was not charged. The staff consisted of one experienced staff member and quite a few younger staff members who were grossly incompetent.

Partner

10/10

Exceptional

14 Jun 2024

Christopher

Enjoyable stay in Sandbanks

Enjoyed our stay at Sandbanks. Room was well equipped and spacious and right on beach
Breakfast was also good with plenty of choice
We don’t usually eat at the hotel we stay in but chose to eat in both nights during our stay. The Pizzas were excellent and our Italian met was also good

Partner

10/10

Exceptional

13 Jun 2024

Nigel

Relaxing Hotel

Lovely hotel very relaxed and close to restaurants etc

Partner

6/10

Pleasant

03 Jun 2024

Charles

Sea views stood on a stool!

Amazing position and the staff were all really lovely. But very disappointed in the initial room we were given. We paid for a balcony sea view, yet It had a 5ft black screen you had to look over to see the sea! My wife had to stand on a stool to see over😥 we had to complain to get the room changed to 2nd floor glass screen room which was worth the extra. They just need to be more honest a say sea view if stood on a stool for some of the rooms.

Partner

8/10

Excellent

28 May 2024

Bernadette

Great views

Good location with great views.

Partner

8/10

Excellent

27 May 2024

Gail

Only stayed one night was ok

8/10

Excellent

10 May 2024

Veronica

You can't beat the location of Sandbanks hotel. The staff are very friendly and helpful. The food is excellent. I would not go into the swimming pool again as I found it very difficult to get in and out via the awful metal steps. As most of the guests were elderly I doubt if any of them would use the pool. The Haven pool is much safer with wide steps.

Leisure Partner

2/10

Poor

10 May 2024

Azim

Horrible customer service by the supervisor

incredible Poor Qualtiy customer service. AVOID GOING HERE

Provided by a the reservation supervisor

horrible customer service.

We booked at 5 pm and mixed up the date. we simpyl called back and asked them kindly to please move the date.

I had my pregnant wife and kid with me and they were incredibly aweful and rude and did not show any customer service.

i didnt ask for refund and simply asked to move the date and they were very unhelpful saying they money will be retained to cover the room and you can book again.

I was on the phone for an hour the same day and they didn't care at all.

Please avoid going here. this guy is awful.

Never going to consider this horrible place again

Friends_and_family Family

10/10

Exceptional

06 May 2024

Verified traveler

A delightful stay at The Sandbanks Hotel

We spent one night here as we were visiting family in the area. The staff were very welcoming and courteous. Our room was very clean, spacious and was tastefully decorated/ furnished.
The price we paid was very competitive for such a lovely hotel and on top of this, we enjoyed a hearty cooked breakfast, and a swim in the indoor pool, all of which was included in the overall price. We look forward to visiting again, hopefully when the weather will be kinder and we can enjoy the sea and the golden sands outside.
Thank you.

10/10

Exceptional

05 May 2024

Adam

Really enjoyed my stay. Little problem with our shower but they did change our room for an upgrade and was very happy with overall service.

8/10

Excellent

24 Sep 2023

Eric

Waiter /waitress were overall unfriendly. They look liked being unhappy to be working in this hotel. Breakfast room was dirty especially plinth along windows. The overall state of the hotel including furnishing, fabric and furniture looked dated.

Leisure Partner

8/10

Excellent

22 Sep 2023

Verified traveler

The inside of the hotel was lovely but it looked tired on the outside. Our room was great but was let down by the bathroom. I understand the hotel is closing in October until May so maybe some improvements are being made. That said staff were delightful and location is perfect

Partner

8/10

Excellent

21 Sep 2023

Okay but….,

Great location, good service, but rather tired looking building and rooms that need renovation to attract repeat business

10/10

Exceptional

19 Sep 2023

Miss K

Perfect Break

Had a fabulous stay, the staff and facilities were awesome and whilst not the most luxurious the location and service were faultless! We will definitely return! The free upgrade and card/chocolates were appreciated adding to what can only be described as a perfect break!!

Partner

8/10

Excellent

17 Sep 2023

The Sandbanks Hotel’s location is fantastic, on a wonderful beach. We stayed in a balcony harbour view room which was very clean but very dated. The room was large and the balcony was fine. I understand some rooms have been refurbished but our room, 236 had not. Breakfast was tasty and all of the employees were welcoming and friendly.

Partner

8/10

Excellent

11 Sep 2023

Peter

Lovely beachfront location and great food.

Leisure Partner

8/10

Excellent

09 Sep 2023

PAUL

Our Annual Getaway

We aim to stay @ Sandbanks Hotel about this time every year , we love waking up to the sound of the sea in the morning , we found all the staff to be very helpful & friendly, the Amalfi Restaurant food is excellent as too are the beach veranda Bar @ the Breakfast choice is amazing , On
the down side this old hotel & rooms are starting to look tired , although this does'nt detract from our wonderful stay here !

Partner

10/10

Exceptional

06 Sep 2023

Carole

The hotel is in need of some TLC but is in a lovely position
For people that are visiting make sure you request a bath mat they are not supplied as standard and the baths are very very slippery
I was super careful and still managed to slip down.

Leisure Family_with_children

6/10

Pleasant

25 Aug 2023

Richard

The position is excellent. The Sandbanks hotel needs millions of pounds spent to bring up to its 4star status

10/10

Exceptional

20 Aug 2023

Gregory

A superbly located hotel with stunning views. Parking was easy as well.

Leisure Family_with_children

6/10

Pleasant

18 Aug 2023

Sarah

The building was tired and had horrible smell outside in the car park area . Waiters at breakfast were all in jeans and trainers. Outside bar was not table service and drinks expensive ( drinks were cheaper in Rick steins!) breakfast was good however . Reception staff good too . The fish tank on entrance needs a dam good clean . Rooms clean but the cleaner banged on door at 9am to do our room then sent her away and she was there in the afternoon when we returned to our room to get changed and asked us to come back in ten minutes !!!!

Leisure Friends

4/10

Poor

17 Aug 2023

Dasha

Very old - inside and outside. No maintenance or upgrades done. Even the fish tank at reception was dirty and not maintained at all - cruelty to the fish. Overall, for the amount of money you spend there you would expect a lot more! Not going back there.

Business Partner

10/10

Exceptional

01 Aug 2023

Faye

The hotel is perfectly situated to cater for a family holiday right on the beach with all facilities at hand especially with its own wood fired pizza to order and eat on the beach. We loved the beach and indoor pool for any change in the weather.

Leisure Family