Name: Sandbanks Hotel
Address: Banks Road, 15, Bournemouth, BH13 7PS, GB

6/10

Pleasant

18 Jul 2026

jack

This hotel has the potential to be a brilliant place to stay but it needs a serious refurb in its current state.
Arriving, the entrance and lobby were well maintained and nicely decorated however, entering the first floor you notice the office like false ceiling. This continues through the corridors and into the rooms. Loosing roughly 18 inches of ceiling height makes the rooms feel much smaller and gives quite a cheap characterless feel to the room. Having paid for a superior sea view room with king size bed we were disappointed to find out the bed was just 2 single beds shoved together.
The pictures in the room were all peeling from sun damage and the 2nd section of the room felt like a waiting area for the bathroom.
Views from the room were fantastic and really are a highlight, especially seeing g the sunrise in the morning over the sea. The balcony however is disappointing as it is segmented be what I assume to be drainage and waste pipes making it really uneven
The staff were friendly and helpful at the outdoor bar and reception.
Breakfast was ok. A reasonable selection of food. A standard cooked breakfast selection and continental options but nothing more than average.
As I said at the beginning this hotel with some investment and redesign could be something really special as the location on the beach front is incredible. However, in it's current state I'm not sure it warrants the £300 a night price tag.

Partner

2/10

Poor

15 Jul 2026

Nedka Velikova

We stayed at the hotel for 2 nights. There was an issue with the water pipes and there was a terrible drilling noise which woke us up at 7am but we ignored it on Saturday morning, thinking it will pass
On Saturday at 10pm, I went to the reception to complain, and all I was advised is that they would send the maintenance team on the next day. They didn't offer to move us to another room and we couldn't sleep all night
Absolutely terrible experience!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Janet

Lovely hotel (which we’ve been to a few times now)
Right on the lovely sandy beach m which is a big plus for us!
Free parking available (but must remember to enter your registration at reception)
Able to still use some Hotel facilities for the remainder of the day after 11am checkout.
Friendly and polite staff throughout.
Lift available
Good choice of buffet breakfast & good choice of drinks at the bar.
Upgraded to a larger room with living area - many thanks.
Unfortunately couldn’t get the living room window to open, but staff were very amenable and supplied us with a fan & mini fridge (it was a particularly hot time) - again “thank you”.
We will definitely be back soon.

Partner

6/10

Pleasant

12 Jul 2026

Chryssa

Big space hotel very dated and no a/c

Family_with_children

4/10

Poor

12 Jul 2026

Janet

Location, location, location… that is the hotel’s real selling point. Dated, in desperate need of refurbishment, with slapdash housekeeping and rooms needing a deep clean. An unremarkable breakfast and distinctly nonchalant staff.

Family_with_children

8/10

Excellent

02 Jul 2026

Peter

Some areas showed their age .
Staff where courteous and kind .
Views are wonderful but the terrace needs tidying up.
Breakfast was like a feast!

25 to 30 years ago we used to come regularly for several holidays a year.
It's an old building and needs a brush up.
They've tried to maximise money making on the terrace not all of which is easy on the eye .
However despite criticism I'm already planning a return trip .

Self

8/10

Excellent

02 Jul 2026

Dennis

The whole building needs a revamp, and some more aircon , All the staff were excellent, helpful, and courteous , could not fault them.
Breakfast was great, the issue with ordering scrambled egg, was odd if not known about.
Our room was good, tv had a fault but we were not thete that long, Hot at night we had to ask for a fan which was excellent and needed.
There are no walking showers apparently, some could be fitted for the older gen. We will stay again as soon as we can.
Outside kitchen and bar were the wonderful, staff were busy. Drinks were great, all variables available. Sandwiches as snacks were plentiful and tasty.

Partner

6/10

Pleasant

02 Jul 2026

Neil

The hotel looks and feels ‘tired’ although clean. However in the bathroom there was no bath Matt and it was somewhat slippery whilst taking a shower. This needs addressing urgently as it is a health and safety issue.

Partner

8/10

Excellent

30 Jun 2026

Richard

The hotel was adequate for our means. A bit tired needed upgrading

Partner

6/10

Pleasant

29 Jun 2026

Ian

Lovely location. Friendly staff. Hotel overall was a little tired. Our room had a cracked sink and broken balcony glass but large comfy bed, shower over bath with shower curtain. Hairdryer. Clean.
Breakfast was average, plenty but some times a little dried out.
Very good indoor swimming pool,sauna and gym. Pool a little too hot for us personally.
Outdoors was good, plenty of seating but could use a clean under cushions. Overall would stay again

Friends_and_family Family

8/10

Excellent

24 Jun 2026

joe

The most AMAZING location, the beach was 1.5 minutes from our bedroom door.
Staff were nice and helpful.
Food was fabulous.
The kitchen was understaffed one of the nights we ate there and we had to wait over 1 hour for food to arrive. Had we known this when we made our reservation we would have made alternative arrangements.
The harbour view from our balcony was amazing.
The mattress NEEDS CHANGING URGENTLY - sloping both sides and so wants to eject you from the bed.
It justifies its 4-star hotel rating though somehow there is a slight fawlty towers vibe ..... but in a nice way

Partner

8/10

Excellent

22 Jun 2026

Mark

Staff were very helpful and polite, overall very clean. However the hotel needs updateing, particularly in bedroom and a good coat of paint.

Partner

8/10

Excellent

19 Jun 2026

Karen

I will return to this hotel as it’s on the beach, the staff are friendly and my room was very clean and comfortable and I had a lovely sea view. I wish there were more healthier options for lunch and dinner, I should next time order poached eggs for breakfast, but I was a bit shy doing that.

I should say that I tried to go to The Haven one lunchtime, to have lunch, as my grandfather stayed there a lot in the 60’s and despite the receptionist saying it was open, it was totally deserted, and the nearby bar staff were completely dismissed of me.

Self

6/10

Pleasant

16 Jun 2026

Liz

Staff were very helpful, especially Steph who assisted with a room change. The original sea view room was on the ground floor and had a view of the kids playground immediately outside - we didn’t really want to sit out on the balcony therefore, plus there were no nets in the room so you either had to be in full view of everyone outside or close the curtains and be plunged into darkness. Luckily we were able to move after the first night and the room on the second floor was an improvement.
Breakfast was fine and the location is pretty unbeatable. Staff very nice. But as others have said, the hotel needs some serious TLC to even feel close to a four star.

Partner

8/10

Excellent

14 Jun 2026

Sasa

Dated but very clean and very good hotel

Partner

8/10

Excellent

14 Jun 2026

Simon

Location was amazing. Staff friendly and polite. Food wonderful. What lets it down is, the moment you walk upstairs towards accommodation it all seems rather tired. Walking into the room felt like we had gone back 30 years. Room was very dated. Hadn’t seen a shower curtain in a hotel bathroom for decades!!

Partner

8/10

Excellent

14 Jun 2026

Janice

Wonderful position on the beach and such friendly helpful staff. Great view from our rooms and super indoor pool and beach bar with pizzas.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Jacqueline

Lovely clean property with friendly, helpful staff right on the beach

Family_with_children

6/10

Pleasant

05 Jun 2026

Ray

Location was fantastic, room was clean but could do with modernising as it was a bit dated. Staff were very good. Value for money probably not but once it's been shown a bit of love and attention it would be well worth it.

Partner

10/10

Exceptional

31 May 2026

Winnie

Great with good breakfast

8/10

Excellent

27 May 2026

Suzanne

Upgraded to a seaview room. Room comfortable and clean. Had requested a large bad which we got. Good breakfast. Outside is a little tired but location excellent.

Partner

8/10

Excellent

18 May 2026

David

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Family_with_children

10/10

Exceptional

15 May 2026

Roman

Clean room. Beach view. Excellent staff. Poor breakfast

Friends_and_family Family

2/10

Poor

07 May 2026

vince

Awful room, very bad value for money

Partner

8/10

Excellent

03 May 2026

Bryan

Fabulous location. Very convenient for what we had planned during our stay.
Nice sizable from, with balcony facing Poole Harbour...wrong time of year to take full advantage!

Partner

6/10

Pleasant

24 Apr 2026

Angela

The beach view is obviously great, and the reason for coming here as it's affordable. The reason it's affordable is due to the tired conditions. The balcony was filthy and my partner had to clean the chairs with wet loo roll and the railings to lean on. The room itself was clean enough, although the bathroom didn’t make me feel like I wanted to have a bath, and i usually like to take the opportunity in a hotel. We didn't really enjoy breakfast, egg and bacon ok, sausages and hash browns not. I would rate it closer to 3*. I would stay again, because of the location.

Partner

6/10

Pleasant

21 Apr 2026

Darren

The shower struggled to give out constant hot water. One minute warm the next cold!!
The hotel is in need of much upgrading

Business

10/10

Exceptional

20 Apr 2026

Rob

Yes breakfast great. The room was clean and changed each day. Staff excellent friendly throughout.Beach view fantastic!

Partner

8/10

Excellent

20 Apr 2026

John

Room overlooking the beach was lovely. Big comfy bed and well sound proofed. Breakfast buffet was good quality and not too busy.

10/10

Exceptional

15 Apr 2026

Vivien

Lovely breakfast beach view with balcony excellent.

Partner

10/10

Exceptional

13 Apr 2026

Kerry

The staff and team make this stay so enjoyable!

Partner

10/10

Exceptional

09 Apr 2026

Matthew

Breakfeast was brill. Staff are are really nice and helpful. Very quick check in. Love being next to the beach.

Self

2/10

Poor

04 Apr 2026

Ashok

Left after 2 hours didn’t even stay one night

8/10

Excellent

03 Apr 2026

malcom

We chose to overlook the harbour as there’s more to see, breakfast very good as wax the evening meal

Self

6/10

Pleasant

27 Dec 2025

Isabel

Definitely not a 4 star hotel and not worth the price, but location is perfect and room is comfortable enough

10/10

Exceptional

12 Oct 2025

Pam

This hotel is located in an amazing location with Poole Harbour to one side and the sea to the other, both accessible from the hotel.
The staff are polite and professional. The housekeeping is impressive.
Although the building is looking a little tired, the ambience, staff members and service make up for it.
Breakfast is as expected with variety on offer to cater to most dietary requirements. The dining/eating area could be made a little more attractive as the layout seems rather formal. However, the friendliness of the staff makes up for this. I’d definitely stay again.

Leisure Partner

4/10

Poor

11 Oct 2025

Graeme

Stay was good and the breakfast was great with check in staff being vey helpful.

The only real issue I had that put a dampener on the stay was when I first went into the room it absolutely stunk of s**t really bad.
I can only put it down to one of the cleaners using the toilet after cleaning the room and not having the curtisy of opening the windows before leaving.
I had to open the windows wide and spray the room and leave for 10 minutes. Not expected for such a nice hotel and paying good money for a stay.

Self

8/10

Excellent

11 Oct 2025

Yvonne

Staff were excellent. Had to move rooms as ours was on the 3rd floor and we could hear noise from the pipes. The hotel is a bit tired in parts. A bit too SAGA holiday for us but generally our stay was pleasant.

Leisure Friends

10/10

Exceptional

08 Oct 2025

jon

amazing views, friendly staff, good breakfast spread

Business

10/10

Exceptional

03 Oct 2025

Linda

Lovely hotel in a prime position. View from the room was beautiful. We had a sea view and could see the sun rise from our bed.
Breakfast in the restaurant was very nice with plenty of choice.
We used the restaurant in the hotel which was an Italian. Although a little pricey, it was very nice.
Room was cleaned daily and tea/coffee and biscuits replenished daily.
We didn’t use the pool as it opened at 9:00 and we wanted an earlier swim. We were offered use of their sister hotel but didn’t use that.
Not far from attractions such as Compton Acres and Poole Harbour for the ferry to Brownsea.
All staff were friendly. I’d highly recommend and would definitely visit again.

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Jess

Hotel is a bit dated but staff was very good and very clean.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Ruth

Great view of the beach with a lovely balcony. Very comfy bed.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Emma

They asked to take me bags to my room very happy staff and lovely place great room love the whole hotel

Leisure Family

8/10

Excellent

08 Sep 2025

Helen

Loved location. Shame one of windows was damaged and meant visibility was compromised. No aircon in this room. Only one restaurant ( Italian) with same menu for evening meal.

Leisure

6/10

Pleasant

04 Sep 2025

Mark

This hotel only really has the staff (who are all lovely) and the beach going for it. The hotel is very tired and in desperate need of some money spending on it. No wonder non of the other guests were friendly or made any attempt to smile!

Business Family_with_children

8/10

Excellent

04 Sep 2025

John

Disappointed that gym hours were between 9am & 6 pm.

Business

8/10

Excellent

27 Aug 2025

Verified traveler

Expensive for what you get, swimming pool needs a complete overhaul

Partner

8/10

Excellent

26 Aug 2025

Nita

Lovely it’s on the beach and quieter part. Nice bar area.
Breakfast limited and slow service if you order porridge or eggs but overall the location is fab.

Leisure Partner

10/10

Exceptional

23 Aug 2025

JANET

Perfect little break on the beach

We had a lovely 3 night break at Sandbanks Hotel, Poole to celebrate my husband’s birthday.
This hotel is right on the beach, so suited our needs perfectly,
We were given a lovely room overlooking the sea & right next to the lift (which made things easier for my mobility issues)
The staff were most welcoming & friendly.
We will be back.

Partner

10/10

Exceptional

21 Aug 2025

Megan

This was our 8th stay at SandbankHotel and hope to return in late summer we no longer go abroad the hotel i situated on the beach food in restaurant fabulous maybe little pricey drinks definitely overpriced but as we only have 3 each per night not a problem fantastic walks on the beach roof top food available plenty seating of all types including subbed All stall great pleasant polite and professional

Partner

2/10

Poor

18 Aug 2025

Alexander

Room was a disaster for £1000+ for 3 nights. No bathroom had mold, a broken shower fitting on the wall so water leaked everywhere and the whole thing should have been updated 20yrs ago. The bedroom was ok until we realised we could not open the window without the ceiling tiles moving up and down with the wind with dust falling down. Cleaners didn’t come back the first day after we asked them to. 2nd day called reception and asked if they could clean room etc before 2pm, had to call at 3pm and asked if they could send someone asap. 6:30pm they came to clean which meant having to move our toddler out of the room just before dinner/ bedtime which was not ideal they also didn’t clean and forgot to leave toilet roll and showering products so had to come back again. They also had no beach towels for guest apart from ones you had to buy for £15 each and the towel was no good quality. Overall very poor

10/10

Exceptional

15 Aug 2025

Michele

Enjoyed our stay. Lovely large bedroom. Good choice at breakfast. On the beach with nice patio area serving food and drink

Leisure Partner

8/10

Excellent

11 Aug 2025

Nick

Couple no children July
Always wanted to stay here , easy parking on the beach .
Initial impression was of a Tired Hotel that lacks identity … great shame ias it has a fantastic location … our room had a great sea view balcony but with a children’s playground directly below ! The room was clean but had a dated feel. The restaurant had great views but the food was basic .
My partner and I went for a marvellous swim in the morning across golden sand and we ate a good buffet breakfast with a fabulous sea view although obscured by a big wooden shed !
So potentially 5star amenities but delivered (apart from the beach ) a very 3 star experience !!!
Would I go again ? …. I think there’s better in this location for the money we paid !

Leisure Partner

10/10

Exceptional

10 Aug 2025

Joe

Superb breakfast buffet.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Demetrakis James

We Loved the hotel it was clean tidy and very nice
i think complimentary water in the room was missing
whilst the hotel we lovely i do feel it looked very tired bur 100% we will go back

6/10

Pleasant

28 Jul 2025

Sarah

We go every year and this year the service was poor as the bars closed when there was people wanting drinks on the terrace you get served pints in plastic glasses and more expensive than up the road in steins ! Breakfast finished at 9.45 and heat lamps turned off and then I usually take a coffee out on terrace after breakfast in a takeaway cup and was told manageress had told them to remove the take out cups … 2nd coffee machine out of order and that was out of order last year ! Disappointing overall

Leisure Friends

10/10

Exceptional

23 Jul 2025

Rafiq

The beach area was well maintained, the staff were very professional and friendly.
The room size was very good and terrace overlooking the sea was great

4/10

Poor

09 Jul 2025

Janet

The hotel enjoys an unbeatable beachfront position, easily the highlight of our stay, and the only reason to return for a stay in future. Unfortunately, the property itself feels firmly stuck in the 1970s, think old-school wooden desk genre, with tired décor throughout. It’s in serious need of modernisation.

We stayed in a spacious family room with a sea view and balcony, which was a definite plus. However, cleanliness was lacking. We found a used Blistex lip balm on the floor, not ideal with a toddler around, and there were crumbs behind and beneath the sofa.

Three lightbulbs in the room were either flickering or completely out and had to be replaced during our stay. At our request, the maintenance man also had to create a makeshift handle from a window lock for the minibar fridge, to prevent fingers from getting trapped when opening it.

On the bright side, most of the staff were warm, helpful and accommodating. The exception was the breakfast team, who came across as rather joyless.

For a hotel in this price bracket, especially when compared with international equivalents, the overall standard fell well short and is long overdue a full refurbishment.

That said, the on-site restaurant ‘Pizza On The Beach’ was excellent, well worth a visit, even if you’re not staying at the hotel.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2025

Richard

Brilliant size rooms with kids room on the side perfect for our family , wonderful sea view to wake to each morning, breakfast was ok too ,

Leisure Family_with_children

8/10

Excellent

29 Jun 2025

Darren Paul

Lovely location , hotel was tired looking rooms not that well equipped or no fridge , two single beds put together .

Friends_and_family Family

6/10

Pleasant

19 Jun 2025

Sanira

Lovely location and beachside hotel. Great service from all staff. Hotel is quite old fashioned circa 1960s decor. There is carpet lining the inside of the lift which is a little odd. The food at the restaurant is OK, just a little plain and basic but does the job when you're hungry. Slept well.

Partner

8/10

Excellent

17 Jun 2025

Tina

Room size good, position amazing. Shower terrible! Not much more than a trickle and bathroom in dire need of refurb. Disappointing that taxi firm they recommend (and receptionist booked for us) charged us £75 for a 2 min trip to ferry then 5 min wait and 4 minute crossing. Reported to same receptionist and different one in morning, but no offer to take this up with taxi company for us.

Partner

8/10

Excellent

15 Jun 2025

Lena

We visited Sandbanks hotel for the 1st time and I can honestly say the front of house was very welcoming. The staff very helpful & provided some recommendations for local bars & restaurants.

We booked the large sea view double rooms , these are located on the 1st & 2nd with a full frontal view of the sea .
The rooms were spacious and beds very comfortable.
Great location , great for couples & family .
Will definitely recommend and will re visit .

Friends_and_family Friends

10/10

Exceptional

12 Jun 2025

Katie

Yes this hotel is a bit dated but we didn’t care about that. The staff were all lovely, the location is fabulous and the food was excellent. We would 100% stay again.
One tiny criticism, the bins on the outside terrace were overflowing and seagulls were fighting over the pizza scraps.

Leisure Family

10/10

Exceptional

31 May 2025

Janice

Weekend by the sea

Super spot by the beach and very helpful friendly staff. Lovely view over the harbour even from our budget room!

Partner

8/10

Excellent

29 May 2025

Paul

Location!

This hotel is in a fantastic location, we had a lovely room with a huge balcony overlooking the beach. Unfortunately it’s a bit tired. Furnishings are past their best and water pressure in the bathroom is terrible. Staff were all friendly and helpful.

Partner

10/10

Exceptional

29 May 2025

Alison

A lovely relaxing stay. The hotel is located right on the beach with an out -door bar area where you can dine and look over the sea. My Room was very spacious and clean, the staff very friendly and atmoshere was relaxed. Brilliant breakfast, ! looking forward to returning and trying some water sports.

Leisure Self

8/10

Excellent

29 May 2025

Keith

Great location with great staff, but could do with a refit, it felt very 70’s/80’s

Leisure

6/10

Pleasant

28 May 2025

Alexandre

Hotel well situated but some problems with hit water, pressure and wifi.

10/10

Exceptional

25 May 2025

Daniel

Great staff and hotel

Leisure Partner

10/10

Exceptional

21 May 2025

Diane

Sunny Sandbanks

Location is fantastic,staff are amazing,hotel had so much history.Needs a bit of updating now as it feels tired.It would be nice if they renovated it similar to the original style to keep it’s history alive.Bar/sunbed area could be cleaner.Any random can use them as they can just walk up steps from beach.Needs some form of security measures to enable use for guests only.Food was amazing and well presented

Partner

8/10

Excellent

18 May 2025

Monica

The superb Sandbank's Hotel

We had a lovely couple of days at the Sandbanks Hotel.
The room was a little tired but we had a beautiful view overlooking the seafront .
The bed was very comfortable and the room had everything that we needed.
Breakfast was really nice and plentiful with excellent choices.
We would definitely recommend this hotel and would stay again.

Partner

10/10

Exceptional

18 May 2025

Louise

Thanks Sandbanks Hotel x

Lovely welcome
Room ready early
Clean
Stunning view and location
Great terrace and pizza bar
Comfy too
Very impressed !!

Partner

8/10

Excellent

12 May 2025

Teresa

Fantastic location

Fantastic location, prefect for the beach. Hotel staff where very friendly and service was good. Unfortunately the bedrooms could do with a bit of TLC

Friends_and_family Family

2/10

Poor

05 May 2025

Nihal

The hotel is in need of major renovation!
Damp smell and leaks everywhere, old unclean worn out furniture.
I paid 220 for one night, was not worth it at all.
I can’t understand how expedia can give 8 out of ten!
Definitely not a four star.
Staff were very nice.
Overall very disappointed with our stay.

6/10

Pleasant

03 May 2025

Chris

Very reasonable rate for a room for one night; won’t fault the room or the bed, the bathroom was clean but very old, although the shower was better than I expected to be fair.
Breakfast though - let the place down. No catering staff on view, fried eggs were probably over an hour old, the sausages were cooked well but were so solid they must have come straight from the freezer, the bacon, cooked toms and mushrooms saved an on the spot complaint because my “fresh” slice of bread had mould on it!

Business Self

4/10

Poor

27 Apr 2025

Richard

Shower did not work on arrival. Plumbing in general seemed dated. Room was long ways from lift and required short stairs with luggage to get to.

10/10

Exceptional

21 Apr 2025

Eran

My stay in Sandbanks

Lovely service. Clean rooms. Great breakfast. Nice cosy swimming pool

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Johanne

It a great location when weather is good.

Partner

2/10

Poor

19 Apr 2025

Mark

Absolutely not worth £185 a night, Very tired , poor old furniture, 1970 hotel, with 2025 price tag, shocking costs, £7 a pint robbery

Leisure Family

10/10

Exceptional

13 Apr 2025

Jane

Lovely view of the beach from our room.

Leisure Partner

10/10

Exceptional

06 Oct 2024

Peter

Big room

4/10

Poor

30 Sep 2024

John

The food and dining area was good.
The rooms and general areas are dated and smelled musty.
The room was cold and we had to request an electric heater.
No way was the heating going to be turned on even though all areas except diningg area was damp and cold.

Leisure Partner

10/10

Exceptional

29 Sep 2024

nicholas

Sea view

Absolutely furst class

Partner

8/10

Excellent

21 Sep 2024

John

With the beach on one side and harbour on the other, this was a picturesque location. A fairly quiet area which was good. My room was a bit of a route march from the entrance but staff were great and i enjoyed my stay.

Leisure Self

4/10

Poor

15 Sep 2024

Gillian

Al l goid but no hot water in the morning. Manager could’ve cared less

8/10

Excellent

13 Sep 2024

Ian

Dated , outside uncared for looks shabby needs a tidy up, run down ,building smells of drains, definitely not 4star ,
Shame because it’s a great Location
Bed was comfortable food was good
Would not stay again

Leisure Partner

8/10

Excellent

12 Sep 2024

Verified traveler

The hitel is in a great location and we had a great room (booked famiky room as last one wuth beach view)
Breakfast was good and staff helpful.

Few things let it down, the indoor pool area is really poor. It says to have shower before entering but showers falling apart and next to useless. Staff were on their phones and one was laid on sunbed?!
Reception staff said bar food availalbe when wr arrived but only choice was pizza and nothing else available

Partner

8/10

Excellent

12 Sep 2024

Lynda

Rooms were clean, hotel felt to us like a 3 star, but not actually sure what starring it has at this moment! Excellent beach area. Nice restaurant and do an excellent buffet style breakfast

Partner

8/10

Excellent

08 Sep 2024

Nicola

Amazing stay, wonderful location

Really welcoming and helpful staff from reception through to cleaners through to bar, our suite was offered to us an hour early and the views, as promised, were excellent, as was the suite with an amazing view as promised. Italian restaurant - great food and friendly service.
Our only gripe were the pillows, you had three but all were roughly the width of a pitta bread, very difficult to sleep and as we were in the top level room, you'd expect better quality. But that's the only thing.

Partner

8/10

Excellent

25 Aug 2024

Miriam

The beach is absolutely gorgeous. Sitting having a drink on the back verandah was amazing. The outside shower needs fixing, it just sprays right up high into the air. The layout of the hotel was counter intuitive. Had a really kind receptionist help me order an uber. So grateful to her. :)

Leisure Self

8/10

Excellent

18 Aug 2024

Nurfarah

Lovely beach access

8/10

Excellent

03 Aug 2024

Michele

Had a lovely stay. Room looking over the harbour was lovely and big but no air conditioning so needed balcony door open all night. Bathroom clean and big but unfortunately only a very mediocre shower in a bath with a curtain which was clingy. Bed lovely and big and comfortable. View lovely. Walk to troon was quite difficult for my partner who uses a stick, but i suppose should have mentioned it. Lovely being right on the beach, sand and sea were just lovely. Bar prices for lunch and drinks were very expensive as was everything around the area, which we were expecting. The staff were all young and very helpful and polite. We didn’t use the restaurant so can’t say but breakfast was good. The whole hotel building itself did have a very tired feel about it, lots of things needed juzzshing up, but on the whole a very enjoyable stay.

Leisure Partner

4/10

Poor

30 Jul 2024

Philip

We were disappointed that the hotel wasn’t of the quality we were expecting for the money we had paid for 3 nights bed and breakfast. The room was clean but the bathroom very dated . The breakfast adequate but no info to tell guests that eggs and pancakes could be cooked to request. The only restaurant at the hotel was Italian , we did book for dinner one evening at The Haven ( sister hotel) but the moules weren’t hot, were replaced with less sauce and not charged for , but it spoilt our meal.

Leisure Partner

10/10

Exceptional

29 Jul 2024

Graham

Staff could not do enough for everyone

Leisure Partner

6/10

Pleasant

29 Jul 2024

Aleksandra

Nice hotel right by the sea although it could use some renovation. At the moment of check in we were told that the spa is closed for the duration of our stay (2 days) for maintenance. Although we were told we could use spa facility in a sister hotel, which was some 5 mins car drive it was disappointing we were not informed of this in advance via email or telephone perhaps so we could plan our stay better. We were looking forward to use spa facilities particularly and booked our stay specifically at this hotel for that and even though I explained this to the male receptionist the hotel didn’t offer anything to compensate us in that regard which was disappointing

Leisure Family

10/10

Exceptional

27 Jul 2024

Peter

I can’t fault my stay in any way nice relaxing 7 days holiday very happy that I chose sandbanks hotel

Leisure Self

8/10

Excellent

26 Jul 2024

Graham

Fantastic location. Attention to detail needed in room - shaver sockets not useable in room 229 - reported but nothing done. Food excellent - the breakfast and Italian restaurant particularly good.

Leisure Partner

6/10

Pleasant

17 Jul 2024

Jonathan

We thought the swimming pool and broken sauna were not good.in the room, bathroom needs updating - shower was poor and bath leaked. Rooms need updating.

Staff pleasant.

Food - restaurant Almafia good. Breakfast very average.

View from Hotel we liked and the beach

Leisure Partner

8/10

Excellent

12 Jul 2024

Deborah

Few days away with Mum .

The view was lovely hotel needs a little TLC .
The sofas in the bedrooms are really old they sink so far back my Mum could not get out of it without my help .
Seating in the main areas are very low for old people .
The food in the restaurant was good but the food at Haven was really good .
Also the spa treatments at Haven hotel were really fabulous Ana did an amazing massage.
Our room was a long long way from the lift my Mum is 92 a long way to walk we were after my asking shown another room but it was not as nice as the room we had .

Friends_and_family Family