Residence Inn Canton

6/10

Pleasant

08 Mar 2026

Steve

It is difficult to rate the hotel as it is currently under construction. The hotel is old, hence the construction. The breakfast was eggs, bacon, biscuits, gravy, and waffles. There was cold cereal bowls and instant oatmeal. Our room was a 2 bedroom suite and each bedroom had a private bathroom.

Family_with_children

10/10

Exceptional

16 Jan 2026

MaryJo

Great staff

Friends_and_family Family

2/10

Poor

30 Dec 2025

John

No breakfast the first morning available. Ran out of food the second morning.

10/10

Exceptional

28 Dec 2025

George Braxton

The room. Was updated and clean. The staff was extremely friendly.

Leisure Family

10/10

Exceptional

16 Dec 2025

Jockabeth

Amazing

Business Family

10/10

Exceptional

16 Dec 2025

Juan Gutierrez

The staff was so nice all the time all of them, the breakfasts was amazing the included real protein like eggs, sausage, jam also included variety of fruits, also in the beverages had milk, chocolate, coffe, different areas, juices, the cost worth

Business Family

6/10

Pleasant

10 Dec 2025

Walter

The hotel is under renovation and is run down. Grounds are littered and needs a good cleaning

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Dana

Not what you’d expect from Marriott. Staff was great, but hallways were dirty, rooms were dated and worn with some mystery stains; and the exterior door at the stairwell had no lock mechanism and a paper towel shoved in the hole where the lock used to be meaning the building is very unsecure. Anyone could enter the building at any time.

Leisure Family_with_children

4/10

Poor

07 Dec 2025

Lisa

The workers were nice. But check in was 3 and we got there at about 3:50 and room wasn't done and we ended up sitting and waiting for well over 30 minutes for our room after being told about 15 minutes. Now if they were short staffed, just tell us. I work in healthcare I know what it is like and I would have understood totally.
The side door to get into hotel on the by our room didn't have a lock on it, so anyone could have walked in and we had no body wash and the tub dripped the entire stay. Breakfast was good

Leisure Family

10/10

Exceptional

25 Nov 2025

Barbara

The best ever staff!!! They were extremely professional and took such great care and very friendly! We definitely will be staying again! Thank you

8/10

Excellent

24 Nov 2025

Vincent

Definitely an older property. Peeling paint in the bathroom is primary evidence of that. Otherwise, room was spacious and well equipped...

Business Self

2/10

Poor

22 Nov 2025

Earl

No

Business

10/10

Exceptional

09 Nov 2025

Ella

Clean room staff

8/10

Excellent

04 Oct 2025

Linda

Older but are renovating. Nice accommodations. Great breakfast

Leisure Family

8/10

Excellent

16 Sep 2025

Bryan

Staff was very nice. My room was very dated, stains on carpet, sagging couch. But otherwise clean and comfortable.

Leisure Self

10/10

Exceptional

03 Sep 2025

dean

Probably one of the most friendliest staff I’ve encountered traveling to hotels, especially when he came to the breakfast. It was amazing every morning..

2/10

Poor

23 Aug 2025

andrew

Horrible !

actually never stayed after calling at 10:00 am the mornung of my 1st night of 4 to ask for early check in I was told not till 3. I arrived at 2:40 and was promptly greeted with would you like to check in asked for ID and then person said oh one moment. a different person came out and said sorry your room had a pipe break and we are unable to accommodate you but the fairfield inn will have a room for you.I said they do not have full kitchen rooms i made this reservation a month ago that is not acceptable
response was sorry can't help you and they walked away!
terrible customer service and attitude. DO NOT STAY HERE!!!

Business

8/10

Excellent

27 Jul 2025

George

Minor issues didn’t spoil the stay

Was given a key card at check-in when I went to enter the room they had replaced a card reader with a touchpad. Had to return to the desk twice to get the right combination. There’was an over-the-range microwave left on a luggage cart by the elevator for two days. Room was clean and comfortable, staff was friendly and welcoming. Great location. Definitely would stay here again.

Self

6/10

Pleasant

27 Jun 2025

Bill

Could have bene better

The main room air conditioner was broke and the window air conditioner that was in the window blew directly on the bed when you where sleeping instead of cooling the room.
The bed has divits from being used too long. Hard to sleep when you are half your body is in a divit.

The outer doors are not secure. They have key scanners but the locks have been removed from the doors. Anyone can walk into the hotel with out being screened.

Friends_and_family Family

6/10

Pleasant

23 Jun 2025

Kellie

The room was not ready at check in. We waited about 45 minutes and then had to change in the bathroom as we had reservations somewhere. The front desk person was very apologetic and super nice. The sink in the bathroom was clogged. It looks like they hadn't swept the hallways in a very long time. It was convenient to where we were visiting but I'm not sure I'd stay there again.

Leisure Family

8/10

Excellent

18 Jun 2025

Dustin

Room was nice and clean, very roomy. They were doing construction on our floor, but it was all good.

Leisure Family

4/10

Poor

16 Jun 2025

michael

The staff was nice and helpful however the accommodations were not great, room smell like smoke in which is generally dirty furniture was very uncomfortable.

Business Family

10/10

Exceptional

27 Apr 2025

Jon

We loved our stay, especially the staff! Lola, Sharlene, Emma & all the others were great. I feel like I’ve known Lola forever! She was so kind and helpful! The food was great & our room was good.
1 problem: Our TV didn’t work Friday night or Saturday morning. We’re big sport’s fans, that was draft night & basketball play offs. Not good!
We thank all of you for being so kind, accommodating, patient & lots of fun! Jon & Barb Baker

Business_and_leisure Family

10/10

Exceptional

30 Mar 2025

William

Excellent stay!

Just wanted a weekend getaway from my local area.

Business

10/10

Exceptional

10 Feb 2025

Dawn

My mistake but staff was professional.

This place should not be overlooked. We realized at check in that I had lost my license and there was no way to check in without it. The guy at the front desk was empathetic and understanding but also was doing his job. We had to go home (90 minutes) in a snow storm to get my passport so we could come back and check in. It was important to spend the weekend with our daughter. Everything about the hotel was perfect for family time.

Friends_and_family Family

10/10

Exceptional

04 Feb 2025

Acorea

Helpful Customer Service

Leisure

10/10

Exceptional

26 Jan 2025

Kelly

As parents we were seeking a night away, just the 2 of us. We are from the area so we knew all the area dining options. Our start was great. It started off PERFECT with laughs at the front desk, the front desk attendant, Will, was awesome. We had just finished wine tasting and had forgotten a cork opener. We thought we would have to run home and grab ours but we were saved by a cork opener in the room!!! Our TV was giving us trouble (possible user error) but again Will came straight up and fixed it for us. The room was set up beautifully. It was convenient, full fridge for our wine bottles. Ice maker in the freezer. Couch to watch some TV and eat dinner. Then swiveled the TV so we could watch in bed. Breakfast in the morning was great! The hotel manager knew us by our entrance the night before and constantly checked on us as we were in the lobby. Will definitely book hotel again for another Mom and Dad night away!

Leisure Partner

10/10

Exceptional

02 Jan 2025

PATRICIA

Excellent stay! Any problems we encountered were managed quickly and proficiently! Everyone was friendly and nice. Our only complaint was the pool was down and so was the one at a nearby hotel we were told we could use! Pool problem was reported to be posted but I didn’t see it or would’ve booked elsewhere. But turned out not to be a big deal anyway!

Leisure Pet

4/10

Poor

08 Nov 2024

Amy

I witnessed a lot of people change rooms from issues with things broken and dirty.. we are in town for a cheer leading competition.. very disappointed..

Leisure Family_with_children

2/10

Poor

13 Oct 2024

VICKI

Will never stay again

Leisure Family

8/10

Excellent

23 Sep 2024

Donald D

Nice front desk petson

Leisure

6/10

Pleasant

03 Sep 2024

Earl E

It was convenient for the time and purpose are what I liked about the property. However, I noticed an unsafe condition at the facility and that for me was a dislike.

Business Family

8/10

Excellent

02 Sep 2024

John

Great rooms. Good staff. Awful breakfast

Partner

6/10

Pleasant

17 Aug 2024

Teresa

Good location. Loud party above us until 4.

Leisure Family

8/10

Excellent

28 Jul 2024

Jan

The sheets were dirty when we arrived

Friends_and_family Family

4/10

Poor

13 Jul 2024

Holly

The pool was closed and we were not aware when booking. Musty smell. Bed was dirty.

Family

10/10

Exceptional

28 Jun 2024

Marie

only problem i had the coffee maker was broke.

Partner

6/10

Pleasant

23 Jun 2024

Daniel

I love Marriott hotels. I have come to expect a great experience when I stay at one. This one was a bit of a disappointment. The supplies in the room were sparce. There were no creamers for the coffee maker. Downstairs the continental breakfast was what I would expect at a Motel 6. No protein was included and much of the food was already gone before 7 am. There was no coffee in the carafe and when I brought it to the desk clerk's attention she reluctantly told me that there was none made. We had to wait for a fresh carafe to be made. While the night clerk was very friendly it was obvious that she was standing around waiting to get off work. She wasn't monitoring the breakfast situation and it was left to the day shift coming in to get everything done. I really do expect a Marriott to have a full breakfast ready to go.

Leisure Partner

6/10

Pleasant

21 Jun 2024

Kent

Disappointing

The hotel was worn. Needs updating. Pool and hot tub were unavailable due to maintenance, despite it being one of the reasons we chose the hotel. Breakfast was disappointing. Premade food instead of make your own waffles. No hot eggs. Everything just felt subpar. Wouldn’t go back.

Friends_and_family Family

2/10

Poor

16 Jun 2024

Verified traveler

This place is horrendous.

Self

4/10

Poor

30 May 2024

Sandy

My room was not cleaned basic things like garbage removal and removal of dirty towels until i complained on day 3. I was told there eas a staffing problem. Then I was locked out of my room for 4 hours because there was some kind of problem with the lock and I was there for a funeral what a nightmare. The staff did not lusten to me when I kept having problem and needing new keys until it did not work at all and they had to call the maintenance person from home which was not near to come so I could gain entry. I have stayed here 2xs before and it was great. This time was awful and frustating.

Family

10/10

Exceptional

21 May 2024

Candace

That the two bed rooms were help for a family event! Also I like kitchenette.

Leisure Family

2/10

Poor

17 May 2024

Karen

Would not recommend

My first room smelled like pee and the staff admitted there were cats staying there prior and they knew about the smell. They put an air diffuser in there which did not help. There was also mold on the bathroom wall which they did come and clean. I was able to change rooms and that one was better u til the next morning when there was no hot water.

Friends_and_family Family

4/10

Poor

13 May 2024

Stephen

Rundown, barking dogs, good service

The room was old. The screws holding the door lock onto the door jamb were falling out of the wall. Everything was a little old and a little gross. If it was clean, it was hard to tell for how old and rundown the room interior was. We also had the benefit of a large, barking dog in the room adjacent to ours, which made for a difficult stay. The staff seemed hard working. They did a nice job working breakfast and check-in was easy. I would not recommend this hotel.

Friends_and_family Family

8/10

Excellent

12 May 2024

Brenna

We had a nice stay

Leisure Family_with_children

8/10

Excellent

09 May 2024

John

Our room was quiet and private. We were there in the middle of the week and the hotel was not full. Room was nice and the breakfast was good. We were going to use the pool but it was not as heated as we were led to believe. I don't understand why there was a parking fee for a parking lot that was specifically for this hotel.

2/10

Poor

05 May 2024

domanice

We arrive to the hotel when given our room key when we got to the room the door was open when we walked in the sink was full of nets and bugs as well as the light fixtures. There was spiders on the way and a hugh bug on the towels. When i went back to drint desk i was told that they were overbooked and would need to send us to another hotel. The overall appearance of the hotel lobby was outdated.
Eventhough the front desk person was as accommodating as he could be the conditions of the room was beyond unexpected.

Leisure Family

10/10

Exceptional

01 May 2024

Jeff

Kitchen

We needed a place that we could cook in any this room was great. The 2 burner cook top is just what I was looking for. Having 2 separate rooms was a nice addition.

Partner

6/10

Pleasant

23 Apr 2024

Billi

The staff tries their best to help you with what they have. Things there are outdated and the breakfast was more microwavable then a true normal offered hotel breakfast. I did like the size of the rooms (We had the 2 bedroom) We were in to see family and it was nice to be able to all hang in one room in the evening. I did not know there was a $3 a day parking fee until I had left so be aware there is. Overall if you're not picky and just want a place to lay your head, the beds are comfortable, and the people are nice, so it is worth the price to stay. There is a place called Fat Heads very close by with good food and great beer. It is also not far from NFL Hall of Fame.

Leisure Family

2/10

Poor

07 Apr 2024

Keith

Booked a room and got there at 2am and there were no rooms available

4/10

Poor

27 Mar 2024

Karen

Our initial impression was the room was fine for our needs. However, the more time we spent in it we did notice the room needed some updating. The room service was awful. They literally just made our beds. The didn’t remove the soiled linen, didn’t replace the body soap and we ran out, coffee wasn’t replaced and didn’t vacuum. The breakfast was sparse. Didn’t have enough food for the 4 of us and we were down to breakfast at 8:30.

Friends_and_family Family

10/10

Exceptional

22 Mar 2024

Thomas

Took us in at the last minute.. staff was very kind and knowledgeable about our situation. Rooms spacious and comfortable. Breakfast was a good bonus.

Leisure Family

10/10

Exceptional

06 Mar 2024

Aaliyah

Love staying every time

10/10

Exceptional

29 Feb 2024

Cheryl

Very hospitable

Leisure

10/10

Exceptional

22 Feb 2024

Debbie

I wish we could have stayed longer, but we didn't get there until late.
The room was perfect (except I didn't realize the outlets wouldn't work unless the lights were on, so my phone didn't charge overnight).

Partner

10/10

Exceptional

15 Feb 2024

ericka

Staff was very friendly and helpful

10/10

Exceptional

07 Feb 2024

Margaret

Large comfortable room

Room was surprisingly large; pullout bed in the couch was more comfortable than anticipated; staff was very pleasant.

Friends_and_family Family

10/10

Exceptional

06 Feb 2024

Zach

Staff was extremely nice! Very friendly and greeted you each time you came in. This goes beyond the front desk staff - the maintenance workers were also extremely friendly and made a point to say hello.

The room was also nice as well - but some things that could have been better is the cleanliness of the room. The white linens had dirt stains on them as well as the shower drain was clogged - also during my shower in the morning hair from a previous person started to come up out of the drain onto my feet. This was a pretty disgusting situation. There were also dirt stains on the couches and the door. A possible deep clean and slight upgrade to the rooms would make a massive difference!

Overall I think this is a great hotel and would stay here again in the future.

Business Self

6/10

Pleasant

14 Jan 2024

Erica

We normally love staying here but pool was down and only had a few channels on TV that actually worked.

Leisure Family_with_children

10/10

Exceptional

07 Jan 2024

Omad

The rooms were great!

6/10

Pleasant

01 Jan 2024

karen

Disappointed

I travel alot and I have to say i was not happy with this one. Our room was not properly cleaned. Could not find a mug, found the dishwasher almost half full of dirty dishes, so i ran it. you could tell the carpet has not been swept. there was dirty water marks running down in front of the bathroom vanity sink. the toilet squealed when you flushed it. had to \"fix the guts\" to stop the squealing.

Friends_and_family Friends

8/10

Excellent

26 Dec 2023

Deborah

Loved having a 2 bedroom, 2 bathroom suite with a kitchen for our family. We hosted the holiday out of room and it was comfortable for us and our 2 local family members who would visit with is during the day. We loved the holiday touches like the gift wrapping station. However it would have been improved if the fireplace worked and if we could control the temperature better. We eventually had the air conditioning on and later even opened all the windows and it was still 78-82 degrees on our thermostat. But all in all a positive stay.

Friends_and_family Family

8/10

Excellent

24 Dec 2023

Julie

The hotel is in a great location- needs some TLC. Sofa bed is very uncomfortable and some rooms had very strong bleach/cleaning solution smell.

Friends_and_family Family

10/10

Exceptional

23 Dec 2023

Derek

Loved it!

Wonderful stay. Good breakfast. Totally worth it!

10/10

Exceptional

29 Nov 2023

Terence

The staff was great at all times considering, the room did not have a micro-wave, the fireplace was inoperable and had broken pieces to it in the top section of the fire place, the Heat in the room was not working at certain times, the closet sliding doors were off track and were about to fall to floor one section was placed against waal at an angle so it would not fall, the day I check in the staff help out and the next day they gave me a portable heater for my elderly dad's rm which I'm grateful for other wise my stay was great Thanks!

Leisure Family

6/10

Pleasant

17 Nov 2023

Monica

It’s in need of an update. Carpet and places on walls have been cut and patched. Breakfast was ok, not close to what I’ve had at residence inns in the past. The extra charge for parking is not appropriate

Leisure Family

4/10

Poor

22 Oct 2023

Tracey

This hotel is very dirty. Hallways obviously have not been swept in some time. Our room had cigarettes burns in the carpet even though it was a smoke free room. There was mold in the shower. The inside of the fridge was dirty. Definitely will not stay here again.

Leisure Family

8/10

Excellent

16 Oct 2023

Natashia

Room was clean and spacious. The staff were great. The pool needs cleaned and gym equipment need updated.

8/10

Excellent

14 Oct 2023

Jody

The nicest staff and general manager!

Leisure Pet

4/10

Poor

01 Oct 2023

Mariangelis

Dead cockroaches and terrible housekeeping

Family

6/10

Pleasant

17 Sep 2023

Michael

Elevator door was sticking.

Leisure Partner

6/10

Pleasant

04 Sep 2023

kathy

Disappointing/old

The hotel was clean and the beds comfortable but this hotel is really getting rundown. Sink had several crack lines, Wallpaper in hallway peeling off the wall. Side door does not work with keycard. You have to go around to the front which was a pain when our room was right next to that door and the door run was out that door. Breakfast was horrible. We ended up going to Waffle House across the street for breakfast the 2nd morning

Partner

10/10

Exceptional

04 Sep 2023

Robin

Great location and excellent property overall. Have stayed there 3 times this month for family business and will stay again!

Business_and_leisure Self

10/10

Exceptional

07 Aug 2023

Rick

Met with a friendly smile

Wonderful hotel! Angie at the front desk was AMAZING! She’s new to her role as manager and let me tell you she nailed it! We arrived the day AFTER the Hall of Fame weekend. You’d think everything would be beat up and not clean. Quite the opposite! Room was clean and ready. Great stay for any family. A few things that need to be worked on as it is a touch older hotel, but bottom line I’d highly recommend this location to anyone!

Friends_and_family Family

10/10

Exceptional

26 Jul 2023

April

Residence Inn Canton

Staff was friendly. Room was very nice with a full size stainless steel refrigerator and full size stove. Very clean and appealing to the eye.

Friends_and_family Family

8/10

Excellent

17 Jul 2023

Emily

I would definitely stay here again with my family.

Leisure Family

10/10

Exceptional

11 Jun 2023

Cassandra

VERY nice property. Large room, comfortable bed, good choices for breakfast. Would return!

Leisure Partner

4/10

Poor

12 Apr 2023

John

The staff was very accommodating

Leisure

6/10

Pleasant

28 Feb 2023

Khadijah

The Staff Lady Was Rude .. The Staff Man Was Nice , Overall Cleaning Was Decent . Shower Heads Needs To Be Replaced , Also The Nobs , it Had water Stains and Old Mold in The Shower Head, Breakfast Was Nasty , Fruit Was Rotten .

Business_and_leisure Family_with_children

2/10

Poor

12 Feb 2023

Nikia

Staff was very rude

Leisure Friends

8/10

Excellent

22 Jan 2023

Micah

Room are really nice and the staff was amazing

Leisure Partner

8/10

Excellent

13 Jan 2023

Michael

Good location,friendly staff. Room smaller than other Residents Inn i have stayed in the past

Leisure Family_with_children

8/10

Excellent

01 Jan 2023

Verified traveler

Room great, breakfast needs improvement

Free Breakfast in am not great. Fruit was rotten. Too much sugary options. Nothing healthy.

Friends_and_family Friends

10/10

Exceptional

27 Nov 2022

kenneth

The service was great

Leisure Family

4/10

Poor

27 Nov 2022

Sandra

The property is showing all of its age. The furniture in the room was worn out and uncomfortable. We had a deluxe 2 bedroom suite with a fireplace. The carpet was dirty, the heat sometimes worked and the furniture was questionable. Considering how expensive it was, I was very disappointed. This is not a staff problem, it's a corporate problem.

Leisure Family

10/10

Exceptional

07 Nov 2022

Timothy

The staff was polite, professional, and friendly. The room was exactly as advertised and I will be staying there again.

Business_and_leisure Family

10/10

Exceptional

07 Sep 2022

ROBIN

Outdoor furniture left out in the rain, unusable.
Outdoor gas fireplace unusable

Very nice front desk staff who are willing and able to solve all problems immediately.

Breakfast burritos are yummy!!!

Our second stay and will choose Residence Inn Canton again

Leisure Family

8/10

Excellent

06 Sep 2022

Michael

Our stay overall was very good. The room was excellent! The only issue was that i didn't know that they allowed dogs to stay there and was aggressively confronted with one white coming through the hallway. Thankfully the owner had the dog on a leash and pulled it back in time while it came at me. The breakfast was fair at best. It seemed as if they didn't have enough to put out.

Friends_and_family Family

10/10

Exceptional

18 Aug 2022

Richard

Very friendly, efficient accomodating staff. Great breakfast

Leisure Family_with_children

10/10

Exceptional

07 Jul 2022

Gregory

Quick site seeing trip.

So close to football hall of fame and Cuyahoga Falls National Park. We loved the outdoor fire pit at night.

Friends_and_family Family

10/10

Exceptional

29 Jun 2022

Ariel

The staff was so accommodating. Extremely friendly and available to help with anything needed.

Leisure Partner

10/10

Exceptional

29 May 2022

gregory

Was great experience, would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

26 May 2022

ROBIN

Friendly

Everyone was so friendly and did not question us about our grandchildren visiting or using the pool. Breakfast was hot and coffee was really good

Friends_and_family Family

10/10

Exceptional

30 Apr 2022

Brian

Very helpful

Leisure Family_with_children

6/10

Pleasant

18 Apr 2022

Leslie

Clean for the most part. Outside no one attended to cigarette butts, blown mats by doors etc. over 4 days. Room a/c unit didn’t properly work. Ducts haven’t been cleaned in a very longs time.
Staff was extremely friendly and attentive. But I believe there may not be enough help.

Leisure Family

10/10

Exceptional

21 Mar 2022

Kevin

Great Stay

Very good people

Friends_and_family Family

10/10

Exceptional

21 Feb 2022

Jay

Nice clean rooms comfortable bed enjoyed my stay

Leisure Friends

6/10

Pleasant

15 Jan 2022

Lynnette G

Th

Self

4/10

Poor

17 Dec 2021

Steve

Disappointed that this was a Marriott property. Old, dirty, unfriendly staff. Trash on the floor, cobwebs in the room. For $207 for 1 night, I expected a better experience.

Business Family

10/10

Exceptional

18 Nov 2021

David

Emory and his team were seamless in meeting our expectations. They were very accommodating and answered all of the questions we had promptly. Amy was our housekeeper and she did a Fantastic Job. Would stay here again!

Leisure Family