Name: Residence Inn Akron South/Green
Address: 897 Arlington Ridge East, Akron, 44312, US

10/10

Exceptional

25 Jun 2026

Tonya

It was nice and the staff was great.

Friends

8/10

Excellent

10 Jun 2026

Kimberly

Even though there were a few hiccups with our first room and our subsequent room the staff were so very professional welcoming and friendly. It was nice having a little kitchen and made our visit enjoyable. Thank you to all the staff.

Pet

8/10

Excellent

13 May 2026

Victoria

Nice place. Loved the suite with our own kitchen. Friendly staff. Would stay again.

Family_with_children

2/10

Poor

30 Apr 2026

Whitney

When we went to check in they said they over booked and my booking wasn’t excepted. And turned me away. I later messaged and asked when I’d be refunded. They said I never showed up and will be charged for a no show. Absolutely ridiculous!! Will never ever go or refer anyone there. Horrible customer service from the manager Deon Watkins. I went to Hampton inn and their customer service was INCREDIBLE!

Self

10/10

Exceptional

15 Apr 2026

Richard

A+

Family_with_children

6/10

Pleasant

27 Mar 2026

Timothy

The hotel is nice and centrally located near all major stores and places to eat. The hotel was also pretty clean, the only issue I had was with the hot water. A couple of showers I took was unpleasant as the water was barely warm.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Sharon

Yass!

Partner

8/10

Excellent

06 Feb 2026

yana

Room was clean

8/10

Excellent

01 Feb 2026

Tivey

Staff, cleanliness, overall great stay.

Partner

10/10

Exceptional

12 Jan 2026

Leslie

Great accommodations for business travelers! Room was clean, th staff was lovely and the breakfast had variety.

Business

10/10

Exceptional

02 Jan 2026

Karen

The environment and atmosphere was nice and quiet. The King room suite was nice and roomy. Clean and comfy. Staff was helpful and professional. Great having choices for breakfast.

Leisure Partner

8/10

Excellent

11 Dec 2025

Annie

Clean and attentive

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Waymon

It was an excellent hotel room--large, clean, quiet--and the service was also excellent.

10/10

Exceptional

20 Oct 2025

Michelle

It was overall a very nice hotel I would definitely stay here again I just wish the pool room was better heated but overall I can’t complain

Leisure Partner

10/10

Exceptional

11 Oct 2025

Mary

The front desk clerks were friendly and helpful. My parents and I stayed here and we all enjoyed our stay.

8/10

Excellent

21 Aug 2025

Karen

We rented a 2 bedroom suite and a studio. The suite never cooled off below 77 degrees. It was hot and stuffy!
The studio had only one tv, and it was broken.

Leisure Family

8/10

Excellent

02 Aug 2025

Rebecca

We enjoyed our stay at this hotel, but we were very disappointed they did not have the manager's reception or food at night as advertised. The room was great and the hotel was in a great area for our trip.

Leisure Family

10/10

Exceptional

31 Jul 2025

Kathleen

Our hotel room was very clean. Everything was in its place and very well stocked with towels and bed linens.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Nicole

Room was beautiful, hotel staff very friendly and welcoming

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Tyerra

.

Business_and_leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Jason

The price was OK, but it wasn’t as nice as the price, but it was more upscale than most. The hostess was exceptional.

Business_and_leisure Self

4/10

Poor

09 May 2025

Sherri

Stayed in May. Room was very clean, staff was excellent. Management, however, needs some training in communication. Booked a room, was told shuttle would take me anywhere. Not the case, only for the airport. Ok, booked a ride to the airport several days in advance and it was cancelled without any notifications to me at all. Two drivers, neither would be in that day. If I hadn’t called to confirm the shuttle, I would t have known and probably would have missed my flight. Get it to together, communicate, inform your staff of the do’s and dont’s. Staff was great, I don’t blame them for not knowing.

Business_and_leisure Self

8/10

Excellent

07 May 2025

Lavinia

The property was in a convenient spot. It is close to the interstate which made the coming and going easily accessible.

Business_and_leisure Self

4/10

Poor

27 Apr 2025

Kristina

I will NEVER use this place and I will not recommend it
I had to stay in a hotel due to some work being done in my home Anyway the work was extended so I needed a couple extra days So I asked if there was availability I was told No so I was looking for another place and this place popped up and said it have rooms So I booked it I called the front desk and was told I could remain in same room and all was well Then the next morning 2 managers knock on the door saying they are not honoring my booking because there was complaints of an odor of weed I was there with my children There was nothing of the such going on in my room
The original manager that checked me in was amazing I would give her 5 stars
This is a really nice place it’s very accommodating especially for some in my predicament I honestly believe the manager was angry because he told me there was no rooms and I went and found out that there was so they made any excuse they could find

Business_and_leisure Family

10/10

Exceptional

01 Apr 2025

Crystal

Front desk staff very helpful

Business

10/10

Exceptional

17 Mar 2025

Stacy

The staff was great freindly, polite, and very accommodating. May the stay very pleasant.

Leisure Family

10/10

Exceptional

08 Mar 2025

Debra

Nice clean and friendly staff

Leisure Partner

10/10

Exceptional

18 Feb 2025

Brian

Great service

The property was wonderful

Anything that was requested was taken care of. We travel with 6 people so towels and pillows are always an extra request they didn’t even hesitate

There was a college swim team staying and they managed to keep breakfast stocked with a very large demand

Friends_and_family Family

10/10

Exceptional

14 Jan 2025

theresa

Great

Partner

2/10

Poor

02 Jan 2025

Syed Ahmer H.

The room’s heating system was malfunctioning, despite the thermostat being set to 74 degrees Fahrenheit. Throughout the night, the temperature never rose above 65 degrees, causing significant sleep disturbances. The low temperature, exacerbated by windchill, made the room feel much colder than it actually was.

Leisure Family

10/10

Exceptional

02 Jan 2025

Tekea

Love this place

Great staff, great breakfast

Partner

6/10

Pleasant

10 Dec 2024

Jonathan

Decent

Shower had what looked like mold in the top and curtains had stains someone left a bowl in the sink and didn’t clean it and overall at night sounded like a machine was running all night made it hard to sleep so try and not get room 121

Self

8/10

Excellent

30 Nov 2024

Adam

No clock in room

Leisure Friends

10/10

Exceptional

29 Nov 2024

SHERRI J

My hotel whenever I’m in Akron

We traveled for Thanksgiving. We prepare part of the dinner in our hotel room, which is why this hotel was selected. The kitchen was fabulous, access in and out was easy for my 96 year-old mother, and everything was great.

Friends_and_family Family

10/10

Exceptional

23 Nov 2024

Garrett

The staff was incredible!

8/10

Excellent

14 Nov 2024

Ali

Overall good experience.

Leisure Family_with_children

10/10

Exceptional

25 Oct 2024

Gabriella

Beautiful hotel - comfy beds and wonderful staff!

My mom and I stayed here just for 1 night, however we wish we stayed longer! The hotel is beautiful. We loved how cute and colorful the room and decor were. Davi, who checked us in was very friendly, sweet and accommodating. She showed us the outdoor patio and bar and welcomed us to join the bar later as she also is the bartender :) The hotel is in a great location with lots of parking. The beds were so comfy, the bathroom had a huge shower with strong water and just overall the room was so great. I really wish we were staying there longer! We had a wonderful stay, and will definitely come back again.

Friends_and_family Family

10/10

Exceptional

20 Oct 2024

Robyn

Staff was very friendly and the room was very nice and clean.

Business Partner

10/10

Exceptional

15 Oct 2024

Jeffrey

It was roomy. Staff was friendly

10/10

Exceptional

11 Oct 2024

Thomas

Nice set up, I liked the suites with full kitchen. Was able to cook in my room instead of eating out every night which was a huge plus. Room was clean and spacious.

Business Self

10/10

Exceptional

18 Aug 2024

James

Very Nice Stay

Very nice stay. Clean, comfortable room with a great bed and a great shower. Very happy with the accomodations. Breakfast was great.

Self

8/10

Excellent

12 Aug 2024

Morgan

Other than a small stain on the pillowcase it was very well taken care of

Leisure Partner

8/10

Excellent

18 Jul 2024

Kat

The staff is very friendly and I had car issues - they helped me get my room even after Expedia canceled my reservation even tho I had spoken to an employee at the hotel. She understood I was having car issues and knew I was getting there late.. I have issues with Expidia canceling my room but that's a different story.

Leisure

8/10

Excellent

08 Jul 2024

Jessie

Dirty floors. Friendly Staff

Staff was super friendly. Room was very big. Only thing I didn’t like was the floors were dirty.

Friends_and_family Family

10/10

Exceptional

27 May 2024

Robert

Large suite and comfortable

Leisure Partner

8/10

Excellent

06 May 2024

Kelly

Staff was very friendly and accommodating

Leisure Family_with_children

6/10

Pleasant

15 Apr 2024

Verified traveler

It’s a mix.

Our suite was adequate but the furniture was dirty(chrome shows everything especially people’s feet/finger prints). The bathroom sink is bowing, kitchen cabinets are all chipped. The manager was wonderful, the pool spotless and the outdoor area is beautiful.

Friends_and_family Family

8/10

Excellent

10 Apr 2024

Pamela

It was a one night stay and it was fine

Friends_and_family Family

4/10

Poor

04 Apr 2024

Melanie

Was not happy that we had booked back in November for a girls trip with 2, 2 bedroom rooms only to check in and they not longer available. Makes for a very upset check in upon arrival and disappointment to our trip. Would not recommend again.

Leisure Friends

10/10

Exceptional

08 Dec 2023

Matt

Highly recommend!

The folks were very welcoming and helpful. The room was well maintained and clean. Highly recommend staying here!

Business

10/10

Exceptional

25 Nov 2023

Martin

Staff was very friendly.

Leisure Pet

6/10

Pleasant

05 Nov 2023

Heather

We liked the location in relation to our event

Leisure Family_with_children

10/10

Exceptional

05 Nov 2023

Joseph

Great rooms great breakfast and bar

10/10

Exceptional

09 Sep 2023

john

Love the staff and the front desk people great breakfast!

Leisure Partner

4/10

Poor

05 Jun 2023

Eric

When we checked in our room was not made up and we were told no other rooms were available. The front desk then jumped through some hoops and after moving some people around to found us a new room, but only after we said we were leaving.

Our room was then very hot and actually many people were complaining to the front desk about their rooms being very hot

The next morning we couldn’t eat breakfast because they simply had no plates.

They just didn’t seem prepared to have a full house.

Leisure Family_with_children

10/10

Exceptional

22 May 2023

CONNIE

The staff was friendly and helpful. The room was very clean and quiet. It was a great stay

Leisure Family

4/10

Poor

12 May 2023

Candace

The hotel is nice. Clean, safe. Parking was difficult but manageable. I know for a fact the staff stole my chargers I left there but when I called and asked about it after I left they told me they didn’t find them. Overall okay experience.

Leisure Family

2/10

Poor

06 Apr 2023

Rachel

I checked in late, alone with two small children that want to swim with the team mates that also booked at the hotel and get food. We put our bags in the room only taking enough time to put swimsuits on and leave. Once we got back and I had the chance to look at our room it was dirty everywhere. My youngest child is 3 nonverbal/autistic keeping any 3 year old away from touching anything in that room would have been exhausting! My son wants to see and touch everything it was a very touristy for him to be so limited by me and exhausting for me. Hairs everywhere in the bathroom, nail clippings, dirt clumps and bobby pins were in the room, the outside of air vent was covered in dust. And the bedskirt was beyond gross hair, lint, stains & who knows what else - with that I was told by the manager they are changed out quarterly! There was something spilled on the nightstand and side of bed along with the curtains were even being dirty. I was asked to understand they are doing renovations but the condition of our room had absolutely nothing to do with on going renovations. I was advised I would be refunded for the one night stay but it seems that was swept under the rug. I couldn’t be relocated because of the time of my call and it being only one night stay. Would not recommend.

Business Family_with_children

10/10

Exceptional

28 Nov 2022

Rob Andrea

The layout of the floor plan, excellent use of space.

Leisure Family

10/10

Exceptional

29 Aug 2022

CARI

We had a good time. The kids loved the pool. I like the 3:00 check in and the 12:00 check out,

Friends_and_family Family

10/10

Exceptional

12 Jun 2022

Allen

Classy & Nice 👌

Business_and_leisure Self

8/10

Excellent

20 Mar 2022

Verified traveler

The place is very nice. The front desk staff wasn't very friendly. All three girls seemed to have an attitude. The curtain in our room had a weird red stain on it. We had a hard time shutting the door to our room and the door to the bathroom didn't completely shut. Other guests were pretty loud. The place is nice and the bed was comfortable though.

Partner

10/10

Exceptional

12 Feb 2022

Samantha

Love this hotel

Laid back, fun and care free stay. Staff was so friendly and courteous

Partner

6/10

Pleasant

03 Jan 2022

Angelica

Maybe great next time

Well there was old chicken nuggets, and doritoes behind pull out bed. Shower had hair all in it. They said no house keepibg due to covid. Other than that the stay was ok.

Friends_and_family Family

6/10

Pleasant

01 Jan 2022

Jeff

The property is ideally located along the highway with plenty of options for food and shopping. Service is good. Unfortunately the property falls a bit short on cleanliness. Rooms and hallways are not the cleanest and some areas have unpleasant odors.

Leisure Partner

10/10

Exceptional

19 Dec 2021

CARI

We had a great time. We would stay at this location again.

Friends_and_family Friends

4/10

Poor

28 Oct 2021

eric

service was good, staff was nice, walked into the room and there was moldy food inside the microwave, the smell was beyond horrendous

Business

10/10

Exceptional

27 Sep 2021

Rebecca

The property was very clean and parking was very easy. It was close to a lot of different restaurants shopping etc

Leisure Family_with_children

10/10

Exceptional

23 Aug 2021

Teneisha

I come to this property often and it’s always great customer service , rooms are clean never any issues

Leisure Friends

10/10

Exceptional

11 Aug 2021

Verified traveler

Very nice

Leisure Family

4/10

Poor

17 Jul 2021

Verified traveler

The best part of my stay was staff is very friendly and helpful. However, they we were warned they are understaffed.
The issues i ran into with the Residence Inn: 1) The Pool was under construction. It was completely drained, so it wasn't something that just happened. One of the reasons we chose this place for our stay was a pool for our kids. The site advertised a pool with NO warning it wasn't in working condition. I consider that false advertisement. 2) the workout room had two Treadmills, but only one was in working condition. Also, there weren't any towels in the workout facility to wipe down your sweat. If cleanliness was such a priority due to the Covid-19, This hotel certainly was not on top of being sure germs weren't being spread. At least there were wipes for me to wipe down my machine. 3) Another reason we stayed at the Residence Inn was for the Kitchenette. However, this kitchen was NOT equipped with needed Pots and pans, Coffee Cups, or regular size cups. We had Two frying pans and a large boiling pot. The Pans were filthy with burnt food stuck on the inside and outside of the pans. We werent provided with a sponge nor a Scratcher, so I went to Target across the street to buy cleaning necessities. 4) We stayed in the King size room with a \"Large\" sofa bed. The sofa bed very small, Thin Mattress, NO EXTRA SHEETS OR BLANKETS were available. We had to get some from another place. Staff said they didn't have enough to go around.
Again, The staff was very Friendly.

Business_and_leisure Family

2/10

Poor

09 Jun 2021

Verified traveler

We chose this hotel for convenience and pet friendly. Imagine walking into a room that smelled of old stale cigarette smoke, burn holes in the carpet, a toilet bowl ring and only 1 remote for 2 tv’s. I understand that the pandemic caused certain amenities to be absent, but this was very disappointing. If it hadn’t been for the event we were there for, we would have left. We did leave 2 days early.

Leisure Pet

8/10

Excellent

17 May 2021

Michael

The carpet was dirty & the couch was in bad condition. It was way below the hotels standards, as this is one of my favorite hotels. But not this location..However the staff was excellent, & did a great job handling the problems in a timely manor, with a good attitude & a smile..

Partner

6/10

Pleasant

14 Sep 2020

Verified traveler

I'm a Residence Inn fan anyhow and have been for years. To me they pioneered the Studio apartment feel with a step above added for good measure.
This particular property has a strange layout where it seems as if they share parking amenities with the restaurant next door and Housekeeping should pay attention to refreshing the room properly instead of just to get by. I had dirty dishes in the dishwasher and they did not provide another dishwasher detergent pod when refreshing the room, neither did the counter or cupboard shelves look as if they had been cleaned. I ended up going to get my own cleaning products. Neither did the carpet look as though it had been vacuumed, it wasn't blatant but it was noticeable. I could go on but I'll stop here. It wasn't terrible but for the reputation Residence Inn has had down through the years, this was unacceptable. I did enjoy my stay, not alot of outside disturbances and the Staff was wonderful, Housekeeping needs to be more attentive to rooms.

Business_and_leisure Partner

8/10

Excellent

11 Sep 2020

Verified traveler

Booked and busy

The room was nice. The bed was so comfy. When i arrived they said i was upgraded because the room i requested was taken. I dont know what they upgraded though. Same room but no stand alone table. I planned a catered meal so this room disappointed me. Also was charged an extra 26 bucks which wasn't what hotels.com quoted me. There was dirt, dust and food particles behind the nightstands. I only saw because i was looking for something. Housekeeping should do a better job of checking those spots. Front desk said \"bar is open from 5 to 10 but if you dont want anything, im not opening it\". A little unprofessional i think. Paid 176 for one night, the room wasn't worth that price but oh well. Definitely can hear the sounds of highway. We had fun though.

Partner

10/10

Exceptional

07 Sep 2020

Shauncie

Staff was very friendly and accommodating. The room was clean.

Leisure Self

10/10

Exceptional

08 Aug 2020

geraldo

Awesome

Everything was great

Friends_and_family Family

4/10

Poor

13 Jul 2020

Amber

The room needed to be properly cleaned the sink in the bathroom wouldn’t drain. The bed looked like a 10 year old made it. The window seal had big spider webs and pet hair the couch had pet hair along the rim and trash behind the couch there was popcorn at the head of the bed on one side and chips on the other. When spoke with Gm he didn’t even discount me he just said he would speak with housekeeping. When I left out the room the housekeeper smelled of cigarettes and when I went to the car all of housekeeping was outside smoking cigarettes and that’s the reason they are half cleaning. The room inspector should of caught all of that! I brung my own hair dryer from home and thank goodness I did because there wasn’t one there and only one remote for 2 TVs

Business Self

10/10

Exceptional

27 Jun 2020

David

Wonderful stay while here.

Wonderful hotel with a great staff. My wife and I had a beautiful kitchen suite. We stayed here about a month and a half ago and loved it. We decided to return for almost a two week stay and had a great stay again.
We will continue to stay here when we have to be in town from now on.

Business

10/10

Exceptional

24 Jun 2020

LacrishaH

Staff was friendly. Patios was great, rooms were nice and clean and big. No issues

Friends_and_family Family_with_children

8/10

Excellent

22 Jun 2020

Mary

Good but .........

The staff and room were great. However, allowing guests to use the fire pit all night long is not acceptable. Partiers were out and loud until after 3:00 AM! Ask for a room well away from the fire pit. Also the hallway outside my room smelled like tuna/ wet dog in the morning.

Friends_and_family Family

4/10

Poor

17 Jun 2020

Patricia

Not the cleanest or quietest. Smelled

Check in great, great staff, gross room. Smelling of pot in halls, they didn’t seem to vacuum and I went through and clorox the counters etc. I had a head ache from the loudness above me and in the halls. I was too tired to go complain. The air worked great and filtered the sound some. Upon leaving sheriff and two emt on scene and not sure what for. Won’t stay again.

Partner

2/10

Poor

22 May 2020

Tyrone

Did Satisfied Customer

The room was not properly cleaned there were cookie wrappers in the refrigerator dirty towel on side the night stand condom wrappings outside the main entrance just a over all horrible experience I wouldn’t recommend to anyone.

Partner

10/10

Exceptional

28 Apr 2020

David

Good Stay

Nice room and hotel, although no bar or food service during this time.

Business

10/10

Exceptional

21 Apr 2020

Verified traveler

The studio room was spectacular and very comfortable it was well built

Leisure Partner

10/10

Exceptional

13 Apr 2020

Verified traveler

Nice Stay

Nice room very comfortable definitely will be back again

Partner

10/10

Exceptional

09 Mar 2020

Trish

So worth the extra bucks

One of my favorite hotels in Akron. Always very clean and comfy. Super quiet.

Friends_and_family Family

8/10

Excellent

08 Mar 2020

Verified traveler

The property was fine the fist room i had was not pleasurable the snacks are expensive

Leisure

8/10

Excellent

02 Feb 2020

Molly

We reserved the one bedroom suite and my daughter slept in the fold out couch. Her bed was in very bad condition: a very thin, ripped mattress, the sheets didn't fit and the blanket was thin as well. We out cushions underneath otherwise you could feel the springs underneath. The couch itself was not the normal hotel couch, but cheap foam cushions. This was not what we expect from Residence Inn.
The rest of the room was very nice and the breakfast was delicious and staff very nice. The kitchen was well appointed and king bed very comfortable.

Leisure Pet

10/10

Exceptional

10 Nov 2019

Verified traveler

The staff were lovely and helpful, and the room was exactly what we needed for our stay

Friends_and_family Family_with_children

10/10

Exceptional

02 Nov 2019

Pamela

Beautiful getaway through Pennsylvania

we loved the layout of the studio room and the extra big shower.
It was nice to have several surfaces to work and the counter was wonderful for small meals. The staff is wonderful. The common area is beautifully lit and friendly .. I used the pool and loved the feeling of quiet and relaxation. We will stay here again.

Partner

6/10

Pleasant

29 Jun 2019

Charles

confusing stay

Reservation came up under someone else's bad credit card.When we got that straightened out, the two bedroom suite only had one bedroom with the other marked as out of order. ended up with two separate rooms for the same price.

Friends

10/10

Exceptional

25 Mar 2019

Verified traveler

Loved the large room and hot breakfast . Staff was wonderful

Business Family

10/10

Exceptional

04 Mar 2019

Verified traveler

Spacious rooms, indoor pool, great breakfast all for a decent price on Expedia

Business_and_leisure Family

10/10

Exceptional

04 Dec 2018

Matt

Always clean, helpful staff

10/10

Exceptional

30 Jul 2018

joseph

Thanks

Good price on top notch hotel

Partner

8/10

Excellent

29 Jul 2018

Craig

Lapasky family trip

We really liked the room, which was a two bedroom suite, but were not impressed with the bathroom. There was not enough light and the bathroom looked so dark, making it difficult to use the mirror. The fixed-in-place shower door was weird and made it feel cold. The toilet had a loud, fast, flush.

Family

10/10

Exceptional

25 Jun 2018

Verified traveler

Very clean , quiet, and comfortable
Bed and pillows comfortable. Patio area nice for group gatherings

6/10

Pleasant

17 May 2018

Verified traveler

Lobby Hallway and Both Elevators were DIRTY with Hard MUD

10/10