Name: Townhouse Near Hall Of Fame Canton I 77
Address: 5335 Broadmoor Circle Nw, Canton, 44709, US

2/10

Poor

05 Aug 2026

William

They were undergoing restoration so there was a literally nothing there you never knew when you're going to have water electric or anything so whenever it's done hopefully it's better but for right now it was trash

8/10

Excellent

02 Aug 2026

susan

we arrived extremely late and picked the hotel based on the room photos and the room did look like what it was supposed to although I booked a King bed I got two queen buds not a king after we arrived we were told the elevator is broken and that they have no Wi-Fi or TV. (However we showed up at three in the morning and weren’t gonna use the TV or Wi-Fi anyway. ) the bed was extremely comfortable and the room was nice and clean and fairly modern nice bathroom, etc. but there was no soap or shampoo. No extra toilet paper no Kleenex and there was coffee but no cups.! so whoever cleaned it didn’t finish putting things in the room since it was just a quick stay it was didn’t affect us in all at all because we did bring our own body wash and we got coffee when we got down on the lobby

8/10

Excellent

01 Aug 2026

Nicole

Wifi didn't work

2/10

Poor

31 Jul 2026

Dennis

The property was under renovation and still taking reservations. Maybe the new owner will be better to deal with in the future. Still have not received my FULL refund as promised.

2/10

Poor

27 Jul 2026

Katie

Should absolutely be a negative star rating! I would NOT recommend booking here. It showed online that they had rooms available so I booked here while traveling and needing an overnight stop. Upon arriving at the hotel, there were no signs and inside at the desk I was told they actually had no rooms available due to being under renovation. They said I have to contact hotels.com for a full refund (hotel staff said it would be no problem and the agent could just call to verify the renovation and that the refund would be immediate). Agent tried to contact hotel within 5-10 minutes of me explaining the situation and got no answer. The hotels.com agent has emailed a refund form to the hotel, and says I have to just wait to see if they will confirm it....
I have NEVER had an issue before with booking online. Hotels have always had rooms available if listed on the booking sites. This place needs to figure out how to not accept bookings if none are available. A nearby hotel thankfully had rooms and even told me this one under construction wasn't even accepting customers as far as they knew. Might be worth the required 1 star rating if I at least get a refund and not get dodged by them.

2/10

Poor

25 Jul 2026

Nathan

There was no Wi-Fi or cable, the pool is empty and the elevator is down, all of these are \"until further notice.\" They have just purchased the hotel so progress is slow. They had NO TOWELS. We never got towels the entire time we were there. Check in time was at 4pm, we arrived at 5 and we're told we would need to wait an hour or 2 while they cleaned a room for us. They said they would call but never did, we arrived back at 745 and they had just finished cleaning the room for us. We had booked a mobility accessible king room and we're told when we arrived that our room was on the 3rd floor and there was no elevator. The 1st and 2nd floor is currently under renovation and they have no rooms available there at all.
Do not book here. Stay away as far away as possible. The room we were in was on the 3rd floor and had been \"newly renovated,\" but the door handle didn't latch securely and the room was in need of some major cleaning and overhaul, which is a scary sign.
We booked this room for our anniversary hense the king room however we were given a room with 2 double beds instead and nothing was ever said about it. Frustrating and hotels.com didn't seem . motivated to help or fix the listing either.

10/10

Exceptional

22 Jul 2026

candace

Was a good room for the one night I stayed.

4/10

Poor

19 Jul 2026

Tabitha

My recent stay at the Ashbourne Hotel was incredibly frustrating and fell far below basic hospitality standards. As someone who works in the industry, I am generally very understanding, but the experience here was unacceptable from start to finish.
Check-in and Service
Check-in is advertised for 3:00 PM, but when I arrived at 5:00 PM, my room was not ready. I was told it would be 30 minutes, so I left and returned 45 minutes later. The room was still not prepared, and the staff member at the desk was unhelpful, simply repeating \"no room\" despite the initial 30-minute estimate.
When she finally offered a room on the third floor, she admitted there were no towels. Exhausted and desperate to escape the heat, we accepted the room, but the towels we were promised were never brought to us. Throughout this ordeal, the staff showed zero interest in offering any form of compensation or adequate customer service for the significant delay.
Room and Facilities
The condition of the hotel and room was appalling:
Climate Control: The air conditioning was barely functional, providing little relief from the heat.
Amenities: The website is entirely misleading. There was no internet access and no cable TV.
Pool: The pool was completely drained.
Cleanliness: The bathtub was stained, and the chair in our was covered in debris and dirt.
Accessibility: The elevator was out of order, forcing us to carry our luggage up three flights of stairs.
Safety Concerns
The environment was unsafe

Partner

2/10

Poor

24 Jun 2026

Sincere

I didnt stay no elevators, no breakfast, no wifi, no nothing! No clean rooms!

Partner

2/10

Poor

20 Jun 2026

Grace

Booked this in March and in the span of time from then to June the hotel went out of business and was sold at auction.
The elevators, wifi, cable, breakfast, pool and hot tub are all shut off, and the staff is short.
The gall to a) not notify us and b) pretend that's normal is astounding.
Everything is stained, leaking, and in complete disarray. I cannot stress how potent the smell of weed is, even in our room- blasting through the AC. If you're into that it's fine, but I absolutely could not stay there with my toddlers.
Expedia was not very helpful, especially since they could not reach the manager (or any employee for that matter) to try to resolve things.
We had to find a new place at our own expense and hope we get a refund.

Family_with_children

2/10

Poor

19 Jun 2026

Felicia

No WiFi no cable then in the room no towels at all a half roll of tp. A coffee pot no coffee maker a tissue box cover no tissues the top to the ice bucket no actual bucket. This hotel sucks. The pictures on line are lies and would never stay again

2/10

Poor

17 Jun 2026

Amber

I didn’t have towels, wash rags, or soap and shampoo in bc my room things were broken.

Friends_and_family Family

4/10

Poor

17 Jun 2026

LAWRENCE

Building was just sold and no cable or elevator. Couple floors were being remodeled so we didn’t stay. It happens.

8/10

Excellent

15 Jun 2026

Tabitha

Great customer serviceI’m

2/10

Poor

15 Jun 2026

Angela

We made a reservation. Paid for the room, but we were turned away when we arrived. They said they had no rooms and could not accommodate.

2/10

Poor

14 Jun 2026

Susan

This is an owner rundown hotel. They have no Wi-Fi they have no elevator. I have a husband with a disability and we were expected to take our luggage up to the third floor on the exit steps. We did not stay there. We had to find another hotel in a very busy area we had we had actually to drive to another town to get into a comfort Inn.

2/10

Poor

13 Jun 2026

Ralph

Even though i had a reservation, when I arrived, there were other guests there also trying to check in. One lady kept saying that they had no rooms, no WiFi, no cable. She finally through her arms up and left.
Eventually another employee came out. A man with a scrub brush in one hand a a rum bottle in the other. He said there were no rooms so I left. Other customers were on their phones, trying to get refunds.
The lobby and the building were nothing like the photographs on Expedia.
Fortunately I had not paid through Expedi for this booking This taught me to never prepay Expedia and to always elect to pay on arrival.
I wouldn’t let my dog stay in that cesspool.

Self

2/10

Poor

13 Jun 2026

Ramiro

There are no employees, hotel operates by tenants. They only accept cash. No amenities didn’t even have clean towels or any shampoo. There are too many things to list. Hotel should not be listed on Expedia. Expedia refused to give me a refund. I’m extremely disappointed, they offered no help or credit to use towards another hotel.

2/10

Poor

13 Jun 2026

Cory

The hotel was in disarray. The staff told me the hotel was just sold at auction and that I could not stay because water, power, and WiFi were actively being cut off.

I received no help finding a replacement hotel and received no explanation of how they could t have emailed me that news before I arrived from out of town. I booked the hotel the same day I planned to stay and AFTER I left the hotel was still showing available room online and through the hotels.com app.

Very frustrating experience that cost me 4.5 hours of lost time and money. That loss is valued at over 400 dollars

Self

4/10

Poor

12 Jun 2026

Michael

Elevator was broken and remodeling was going on with old carpet and other material in the lobby. The place was very dated and not at all maintained well.

Family_with_children

2/10

Poor

08 Jun 2026

Cameron

It was really discombobbled no internet no elevators owner had walked out dust cobweb stuff all in the lobby it was terrible.. did not check in there was no internet but it still looks like they're billing me for it

Partner

2/10

Poor

08 Jun 2026

John

I had the worst experience in my life! It stinks of cigarettes. We had no TV, no wifi. One towel. I had to buy my own towel paper.
I asked them to clean my room one day, it didn't happen. I had to clean it myself.
I asked for more towels and they were unable to get more towels for me.
This place is horrible I do not recommend it at all.

Family_with_children

2/10

Poor

07 Jun 2026

Scott

This was not a good experience. No ability to pay with credit card and had to use cash. Pool was down for maintenance. There was no soap, towels, or toilet paper. Waited 45 minutes for pillow slips. No internet to watch tv. And on top of all that the elevator didn't work and we were on the 4th floor. Definitely not a good experience at all.

Friends

2/10

Poor

07 Jun 2026

Verified traveler

There was no staff available upon check in. Manager number was at the desk to get in contact with. Under new mgmt and not ready to rent rooms. There is no internet and no TV yet. Reservations can not be verified. They have no system to verify reservations as of yet. Rented through Expedia and paid for the room for 2 nights and can;t get reimbursed for a room I never stayed at because Expedia can not get in touch with the place to verify anything for a waiver to reimburse. Expedia sucks and owes me money on a place that I couldn't stay at

Self

2/10

Poor

06 Jun 2026

Laura

This property is closed.

Partner

2/10

Poor

04 Jun 2026

Paige

Nobody was there to check us in and we had to get a hotel somewhere else.

2/10

Poor

30 May 2026

Michael

No ac. No WiFi. No cable. No pillowcases. Cracked out people all over the front doors and parking lot. Rude staff. A mistake on my part for trusting the past reviews and booking it. Terrible place

Partner

2/10

Poor

29 May 2026

Heather

It’s literally a crackhouse. There is no management. There are tenants selling rooms for cash. There were prostitutes in the lobby.

That being said the customer service at Expedia was excellent. They had us a new room booked immediately at a safe location.

This was like something out of a movie!!!

2/10

Poor

24 May 2026

CAROLE

The hotel was going out of business, we didn’t stay because the only rooms available were on the third floor without an elevator . Aldo there was no cable , WiFi , or breakfast. So we didn’t stay there.

2/10

Poor

27 Apr 2026

Deanna

There was no tv. We had to

6/10

Pleasant

26 Apr 2026

Angie

The management just left 3 workers to fend for themselves. The maintenance guy was working the front desk, laundry, and housekeeping. He was a great guy, just previous owners messed everything up. It's not called the Townhouse anymore. He did the best he could for what he had. Air worked great and it was nice enough just to sleep in.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Paul

No elevator, it was shut down. Made it hard for health problems. Had no towels, had to keep asking for them. No breakfast. Will not stay there anymore.

Friends_and_family Friends

2/10

Poor

25 Apr 2026

Cody

We tried checking in and we already paid then there wasnt a room to stay in and while we were leaving someone else came in saying there was already someone in the room they were given

Partner

10/10

Exceptional

24 Apr 2026

Chuck

The room was huge very clean and the bed also huge was very comfortable. Everything worked fine. The shower was hot too
It was quiet and the gentleman at the front desk was polite ppl rofessional and fast to respond. So good for the price. Thanks

8/10

Excellent

21 Apr 2026

Gary

The elevator wasn't working. But other than that, it was good

Partner

2/10

Poor

21 Apr 2026

Rachel

We did not spend the night at this hotel. We left within 15 minutes of getting into our room. We arrived well after check in time and still had to wait 10 minutes for our room to be cleaned and ready. The main lobby was clean and looked to be under going a renovation. As we walked down the hall to our room there was an unpleasant smell. Our room had been wiped down but some of the surfaces were sticky. There was not any soap or shampoo in the bathroom and there was a stain in the bathtub. Some of the furniture and light fixtures were visibly damaged.

Partner

4/10

Poor

17 Apr 2026

Mary

They started off by giving me my room key which was on the third floor followed by \"the elevators are not working. You'll have to take the stairs.\" Got all my stuff out of my car and took the stairs to the 3rd floor. My key card wouldn't work. I went back down the stairs and told the gentleman at the desk.(He was very nice btw). I followed him back up the stairs to the room. He realized then that he had already put someone in that room.
He told me to wait and he went back down to get me another room. He asked if a double was okay instead of a king. I told him that was fine. He came back up and put me in a room directly across from the stairwell. For the next several hours all I heard was the door opening and slamming shut. They need to get that elevator fixed.
I brought my own food since the room had a microwave. The microwave didn't work.
There are only a few channels to watch on TV and the Internet kept going out. I turned on the a/c and realized later it was blowing out black dust.
The plus is that the gentlemen was kind and the room was clean. Bed was comfy.
The hotel is in between owners. I would wait until the new owner steps in..whenever that would be?
So thank you to the only gentlemen on staff that is working really hard to make a bad situation better. I can't imagine how many times he's had to climb those stairs.
New owner- give him a raise.

Self

2/10

Poor

16 Apr 2026

Jenny

Don't believe the pictures

4/10

Poor

14 Apr 2026

Becky

I think we just booked at the wrong time. It’s in the process of being sold at auction. We didn’t have toilet paper or clean towels, the elevators didn’t work and there was no breakfast. I felt bad for the staff who worked and had to deal with every guest with complaints. It was a place to sleep for the night and that’s all I needed.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

James

I am still trying to get back my $100 damage deposit and cannot reach anyone to help me.

Self

6/10

Pleasant

13 Apr 2026

Teresa

Room was clean

Self

4/10

Poor

12 Apr 2026

steven l

Elevator was broken room was on fourth floor. Stairway was super dirty. Had to ask for towels and toilet paper. Also no shampoo or conditioner

2/10

Poor

05 Apr 2026

paul

This property was horrendous. It was dirty, the elevator was out. There was a woman’s soiled panties and dress in the stairway. The door to the stairs was outside and unsecured. Anyone can access the hotel floors. No one was at the front desk. I had to wait for someone to come. The room was equally horrible. No soap. The sheets were not clean. This place should be condemned. I feel the room rent was a ripoff, worst place I e ever been.

Self

2/10

Poor

05 Apr 2026

William

The front desk employees were not available for 40min at check-in. I was told no rooms were available due to no house keeping and to come back in a hour. The elevator was down and the only room available after an hour plus was the third floor. Bulid is dirty and needs updating. I did not sleep there.

Self

4/10

Poor

29 Mar 2026

John

To greet us, there was a significant puddle of stale water in the elevator (ironically no water in the pool). First room had wrappers on the floor, food splattered all over the microwave area, and a tub full of water. The second room had clean beds but still had debris on the bathroom and living area floors, a cabinet door that needs tightening (which I showed the clerk before we took the second room), light bulb missing (staff asked if we really needed the bulb and came to the room to verify said missing bulb), and no tissues. The breakfast was a joke. Apples and Little Debbie snacks with Tang and apple juice (no exaggeration). Tried to check out at 11:45Am, but nobody at the desk. Seems like the management is in flux and a not checking the boxes on normal hotel etiquette and services. The stay was almost comical. Creepy, but not scary, in a Scoobie Doo Mystery type way. After many years of soccer travel this is my first review. Definitely a note worthy stay!!

Family_with_children

2/10

Poor

19 Mar 2026

jason

Dirty rooms

Business

2/10

Poor

15 Mar 2026

Leyna

No ac heat or cabin the room. Bathroom clogged and no one could unclog it. Staff want friendly. Had to wait 15 minutes for someone to even come to the counter to check in. Breakfast was a bag of donuts and oranges and bananas. Rooms were not clean and looked like they were thorn apart and just left.

Family

2/10

Poor

14 Mar 2026

Michael

Yes, it’s been two weeks and I’d like to know why you’re still haven’t returned my deposit

8/10

Excellent

08 Mar 2026

Aaron

There was no \"hot breakfast.\"
\"Breakfast\" was laid out on a table and consisted of a few packets of prewrapped mini-donuts, swiss cake rolls, 2 apples, and 2 bananas. There was OJ and coffee.

Friends_and_family Family

4/10

Poor

02 Mar 2026

Jay

This hotel (it's not a townhouse like the description says) is being renovated. The pool is empty; laundry room is currently closed; they offer breakfast, but it didn't look like much (I really only peeked in here); and there were no vending machines (I wanted a coke.
And there's not anything within walking distance to be able to get a drink). There's one working elevator (and on the 3rd floor you have to press up to get it to take you down). They upgraded me to a suite.. which was nice.. the main room (with the beds) was clean (well the shower looked like it could have used a little more cleaning). The living room (extra room) looked like it was in need of someone sweeping it.. there was a bunch of raisins (??) on the floor.. it just was weird. Price was ok, but probably was more than it should be considering all the (mostly) minor issues.. but the minute issues so add to.

Self

8/10

Excellent

01 Mar 2026

Daniel

Room was clean but we had no toliet paper and the toliet was not screwed down it moved while sitting on it the ice machine was out of order and there were people fighting outside our door in the middle of the night we called the front desk and no one answered

Partner

6/10

Pleasant

28 Feb 2026

Carol

The room was nice but rather cramped. Staff was polite. The breakfast...not so great. The pictures online of the breakfast showed waffle maker, some hot breakfast items. A toaster so we assumed toast or bagels. None of those....breakfast was prepacked donuts, cookies, granola bars, etc. All sugary items. They did have a few overripe bananas.

Family

2/10

Poor

26 Dec 2025

Danielle

No staff , no amenities and should not be booked. We had to call and wait forever anytime we needed something. Doors slamming all night, even though we didn’t see anybody or cars. Truly disappointed in this hotel visit and hotel.

Friends_and_family Family

2/10

Poor

19 Dec 2025

Victoria

Service absolutely sucked. The person behind the counter had an attitude when my boyfriend asked if there was any pest problems pillows were flat and sheets were filthy there wasn’t even a breakfast when we woke up not to mention the tv remote barely worked at all we will not be staying here again. We were also forced to pay 100 deposit for the room that we were never even told about prior to getting the room. If possible i would like a full refund for how poorly we were treated

Partner

2/10

Poor

18 Dec 2025

Brooke

Upon arriving, we found out the pool was closed, which was the only reason we had booked this hotel. We decided to cancel our reservation, not check in, and go elsewhere. Since we booked through Expedia, staff told us we had to request a refund through them. Expedia had not refunded us because they cannot get in touch with anyone at the hotel to confirm that we didn't check in therefore we are just out our money, even though staff had said she \"approved our request\" while we were there. I've also tried calling multiple times and each time I hit the number to send me to the front desk, the phone hangs up.

Poor communication and honestly the whole situation was sketchy and the hotel looked torn up inside in different places.

Leisure Family_with_children

2/10

Poor

08 Dec 2025

Joseph

The hotel did not provide room key the entire week due to electric power outage. This caused an issue to get into the room more than once due to maintenance not on grounds with the master key. Also came back to hotel on second night, looking like door was broken into with door being open, not protecting petsonal items. Pool and hot tub out of order for what appeared to be construction of putting new tile in the hall leading to that area. No reason to close those amenities, for laying tile. Lay a carpet during operating hours when not having work done. Overall experince unsatisfactory.

Leisure Partner

4/10

Poor

07 Dec 2025

Chris

Didn't get the room I booked, when we switched rooms the door was open and toiletries very recently used including soiled towels. No trash can, no hangars, questionable elevator

Leisure Family

2/10

Poor

30 Nov 2025

Sean

Room was not as described, no keys in use, no breakfast.

8/10

Excellent

25 Nov 2025

Norma

Excellent staff service.

4/10

Poor

18 Nov 2025

Lorrin J

Looks like there in an upgrade, the A/C filter hadnt been cleaned or replaced in atleast a year. Tv didnt work, and smelled like old cigs

Staff was kind and helpful

Leisure Family

2/10

Poor

17 Nov 2025

Katelyn

Room, amenities

Partner

4/10

Poor

16 Nov 2025

Kage

They charge an extra $100 deposit that isn't included in the listing. They didn't charge me bc I told them that I don't smoke so I won't be smoking in the room.

They have two elevators. One was broken when we got there... The other broke the day we left.

Business_and_leisure Partner

2/10

Poor

16 Nov 2025

Stephanie

This hotel was advertised as newly renovated. This was far from being renovated. I don't call fresh paint renovated. Windows don't lock. Door entrance barely shut - lock matbe. No shampoo provided. Breakfast was gone at 7.30 am. Pool closed
If you can find another place to stay, it has to be better than this place.

Leisure Family

10/10

Exceptional

04 Nov 2025

Dezerae

The staff was great and the room was great! Very clean and everyone was very accommodating.

8/10

Excellent

03 Nov 2025

Jerry

Room was nice. Property is located in a great location

Business

6/10

Pleasant

03 Nov 2025

Kay

Unfortunately our stay here was not one that would bring me back. Our room had stains on the bed as well someone else's hair in the sheets. We asked for a new room and were given one, but the door was semi-broken, causing the deadbolt to not be able to lock. We also had to go up and down from the 3rd floor to the front desk several times due to either an issue with the room or an issue with the key cards. Once we got our new room, there were still stains on the bedspread and dark brown hairs in one of the pillows (neither of us have dark brown hair. We saw it later as we were getting ready for bed and pulled the pillow in front of it out if the way). The toilet had some clearly unscrubbed parts with yellow residue and the bathroom floor looked like it had not been cleaned all the way to the edges. I do want to say that the staff we talked with was very friendly and accommodating. Our issues are more with whoever is maintaining the hygiene of the rooms. I think this hotel could be a very nice stay for the price if these hygienic details were paid more attention to.

2/10

Poor

31 Oct 2025

Teri

They canceled our reservation without notice! We had to hunt for other accomodations! Did NOT refund my charges, even though I PAID for insurance! Crooked scam!

Partner

8/10

Excellent

31 Oct 2025

Tracey

Room clean and staff friendly. The first night people slamming doors and knocking on doors in the hall all night. They left the next day. The ice machine on the third floor has a bad leak floor wet. Had a great 3 day stay.

Partner

6/10

Pleasant

30 Oct 2025

Carmen

The room wasn’t thoroughly cleaned. The door would barely shut. The ice machine leaked water all over the floor so much that the hall carpet was soaked. The employees were all so nice tho! For the price we paid compared to other hotels in the area, it wasn’t too bad…just not as nice as we would have liked.

Friends_and_family Family

8/10

Excellent

30 Oct 2025

Richard

good price

Self

2/10

Poor

26 Oct 2025

Tamara

I was unable to stay because they didnt have a room for me. My granddaughters birthday was ruined.

Leisure Family_with_children

2/10

Poor

26 Oct 2025

George

Terrible Terrible Terrible

This was the most horrible experience. Room door locks fell off and doors could easily be pushed open we took pictures to show how the conditions were all upper floor windows had no screens no features to keep bugs out or minors from falling out because windows could open fully. Internet was shotty, cable was always flickering if the tv was even connected to cable. Phones did not work in or out calls so local authorities could not be reached if emergency was to arise. Hotels dot com should be ashamed to have this place in their listings as there were no managers on duty they have not had a manager for over two weeks and when you guys hotel . Com tried to reach them no one answered the phone. They took two deposits for incidentals. Saying they would take the double charge I'm still waiting! This was a first rate scam of everything terrible pool hot tub broke pictures shown of the hotel must have from another venue because DAMN! Please please remove them from your listing because many others who tried to check in waited over 30 min for front desk help who was busy cleaning rooms for their stay at 9:30 pm that nite because they had no one to clean them prior to their arrival. This gets worse but thats enough. Ps if you want pictures of the joint cause its no hotel i have real pics that should be shown to save others from that disaster if a hotel HA!

Friends_and_family Family

2/10

Poor

25 Oct 2025

Emily

Arrived at 4:30 pm and was told no clean room. Was told to \"get dinner in Belden\" and they would call me if a room was open by 8:30 pm and that I may just want to find another hotel. Received a call at 9:30 pm saying a room was clean. By this time, I already found another hotel room but when I was trying to call, the hotel's phone was down. The front desk person (who called me on her personal cell) told me I would have to file a claim as she could not refund my money despite this being the hotel's fault. Still no refund. I went back this morning and asked for a manager to call me which never happened. Will now have to go to my credit card and report this as fraud. This is the worst experience I've had with a hotel.

Business

10/10

Exceptional

24 Oct 2025

jodie

super comfortable beds, nice bathroom

Leisure Partner

2/10

Poor

17 Oct 2025

Kimberly

Booked a room 2 days prior to staying. Went to check in at nearly 8 PM and was told they don’t have a room clean so they didn’t have a room for us. Will never book this hotel ever again.