Name: SureStay by Best Western Mount Pleasant Racine
Address: 6421 Washington Avenue, Mount Pleasant, 53406-3919, US

2/10

Poor

28 Jul 2026

Jarixa

There was dirty underwear in our room and our TV did not work.

4/10

Poor

27 Jul 2026

Scott

The room was poorly maintained, including a window that would not close, running toilet, very loud AC, bug in the room, and more. Skip it....

4/10

Poor

25 Jul 2026

GERALD

Bad selection to go!

10/10

Exceptional

21 Jul 2026

Kenneth

In for Salmon-A-Rama and this hotel worked out very well. Everything was satisfactory and somewhat convenient.

Friends_and_family Friends

6/10

Pleasant

21 Jul 2026

emily

Smelled like cigs in the room and the walls are thin

6/10

Pleasant

20 Jul 2026

Ruby

Staff was great, breakfast not good, parking and location to where I needed to be excellent

Family

8/10

Excellent

19 Jul 2026

Noelle

The room was clean but the tub needs to be caulked again it looked like a messy job and made it feel unclean. The hallway smelled like marijuana and spaghetti. I think it was coming from a room. That made me nervous.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Dawn

It was clean. Staff friendly. Dated

Self

2/10

Poor

07 Jul 2026

Dora

I will never stay there again. I was there for the holiday weekend and wanted to go there for the pool didn’t find out. The pool was closed for maintenance until I checked in ruined my whole Fourth of July.

Friends

10/10

Exceptional

06 Jul 2026

Rob

Great rooms. Was very clean

Self

10/10

Exceptional

05 Jul 2026

Timothy

I really enjoyed my stay the staff was great and the room was really clean

Partner

4/10

Poor

04 Jul 2026

Pam

When we booked this hotel over 2 months ago, they told me the pool was working. When we arrived we got excuse after excuse of ‘it will be fixed tonight or tomorrow”. What lies! Just not a very friendly hotel. Our grandson was so disappointed he couldn’t swim. I wouldn’t recommend staying here.

Family_with_children

10/10

Exceptional

01 Jul 2026

Wayne

The room was clean and comfortable. No housekeeping which was a disappointment since went were there 3 nights (2 guests) and only provided 3 towels. I went to desk two different times to get fresh towels and each time a sign was out that they were helping another guest. It was after 9pm each time. Breakfast had a nice variety of hot and cold options. Would stay again.

Partner

2/10

Poor

29 Jun 2026

Kelly

Cockroaches

6/10

Pleasant

29 Jun 2026

Gina

We stayed on the first floor and there was an unusually large number of loud door closings late into the evening and early morning hours.
The shower was a large handicapped accessible one which was fine except for the fact that quite a bit of water leaks out onto the bathroom floor and so more towels really needed to prevent yourself from slipping and falling.
The most disappointing part of our stay was the fact that we could here every footstep of the person in the room above us. They were up early and going back and forth across their room for quite some time, so we were unable to sleep until they left their room.
We did not eat breakfast there so I cannot comment on that.

Partner

8/10

Excellent

29 Jun 2026

Vonnie

Good breakfast

Partner

2/10

Poor

29 Jun 2026

Mayme

I reserved 2 rooms 2 months out and I did not get the rooms that I paid for. I reserved 2 double queen's one handicap on first floor with a tub. They did not provide that. My 2nd room smelled like 10 dogs. I ended up with 2 rooms that cost less than what I paid. They gave me 2 rooms that both had 1king and 1 sleeper sofas on the 2nd floor.
One room had no toilet paper or kleenex, no tables in front of the couch like the other room.
I want to be compensated.

Family

6/10

Pleasant

28 Jun 2026

Becky

We stayed there from June 25-June 28. Not one time did they clean our room or bring us fresh towels. The one bed was a hot mess. Part of the frame was sticking out. The bed skirt was all ripped up. The light by the bed did not work. The light on the desk went out the morning we were leaving. The shower tub was not real clean. There was a broken shelf in the shower. The pool water was to cold to swim in.

Family

8/10

Excellent

28 Jun 2026

Ronald

The bathroom floor was oily slippery!! Very difficult to get up from the toilet with my walker. No traction because of the wet surface. Dangerous!! Unacceptable. Everything else was fine

Family

8/10

Excellent

27 Jun 2026

Bruce

Clean room, breakfast was good

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Philip

Breakfast was rather lacking while staff just sat at the front desk. Most items were completely empty. Room was very clean and comfortable.

Friends

2/10

Poor

22 Jun 2026

Newell

Breakfast trash parking ok

Partner

6/10

Pleasant

20 Jun 2026

Mary

Overall, our stay was good for the price. The staff was so sweet! The room was clean. The breakfast was good. The location was excellent. The ONLY complaint we have is that in the 5 nights we stayed, our room never got serviced even though we put the please service sign on the door. We had to take our dirty towels down every day and exchange for fresh. We also had to place the trash outside the door in order for it to get emptied. I feel this is due to under staffing. There was usually only one or two people working at all times, and the hotel was completely booked. Too much work and not enough workers.

Family_with_children

4/10

Poor

20 Jun 2026

Elaine

Our stay was disappointing due to several housekeeping and maintenance issues in the room. Upon arrival, the room had a strong odor. We noticed hair dye splattered on the bathroom walls & door, a fruit sticker stuck to the bathroom threshold, and a discarded black sock left on the desk chair that was not ours. The shower was missing a shampoo bottle dispenser, with only body wash and conditioner available.

The room was also under-equipped for two guests, with only three pillows provided. In addition, the curtains were partially detached from the track and in need of repair.

Breakfast was understocked fairly early in its run-time. A box of tissues in place of napkins and old pulp in the juice dispenser’s tray. It did not meet our simple expectations of a basic, easy stay while in town, especially for $200.

Overall, the room did not appear to have been thoroughly cleaned or inspected prior to our arrival.

6/10

Pleasant

20 Jun 2026

Laurie

Wasn't told ahead of time that we wouldn't be able to use the pool - one of the reason we picked the hotel - and one of the rooms appeared to be ready, but also looked like someone took a rest on the bed before leaving the room.

8/10

Excellent

20 Jun 2026

Kristina

Room was clean and stay it was good. Just property needs some upgrades.

Family

8/10

Excellent

19 Jun 2026

Greg

breakfast was great, nice variety and warm, only problem experienced was original room assigned, a king bed, the center supports must have been broken or ? causing you to roll to middle, upon advising front desk they did give us new room

2/10

Poor

17 Jun 2026

Michelle

This hotel has noticeably declined since the transition from Marriott to Best Western management. Upon entering our room, pieces of a corner wall were falling off, reflecting the poor condition and lack of maintenance throughout the property.

The staff appeared poorly trained, and there was a clear lack of communication and professionalism. No employees wore name badges, making it impossible to identify staff members. More concerning, there was no apparent verification of identification during check-in, raising questions about guest security and standard procedures.

The check-out process was equally disappointing. No one was present at the front desk, and I waited approximately 15 minutes for a staff member to return and complete my check-out.

Overall, the property's condition, lack of operational standards, and poor customer service fell well below expectations. Significant improvements in maintenance, staff training, and guest service are needed.

Family_with_children

4/10

Poor

16 Jun 2026

James

I consider myself techno-savvy, but could not figure out how to make the TV do what I wanted. No user manual, no TV tutorial. The bathtub had a black band around the tub that looked like moldy caulking. The drain stop was out and sitting on the edge of the tub. The drapes had an inside black-out shade which was fine, but the front drape was torn and hanging. There was never more than one person on duty -- at the counter -- for the whole building. Therefore, if you needed help -- say with a stubborn TV -- you had to call and she was the one to come to your room.

10/10

Exceptional

15 Jun 2026

Grace

Clean room, quiet, good tv channels, good breakfast

Self

6/10

Pleasant

15 Jun 2026

Stacey

Bed was very comfortable.

Partner

8/10

Excellent

13 Jun 2026

Lori

Nightstaff were not very helpful or willing to do anything more than necessary. The pool was closed and was not advertised online.

Friends_and_family Family

2/10

Poor

12 Jun 2026

cheryl

The bathroom was full of mold, there was something nasty on the main wall, the pool was closed, the beds were very uncomfortable. Do not stay here

Friends_and_family Friends

6/10

Pleasant

11 Jun 2026

Timothy M

Was not the cleanest. The pool was closed. The air conditioning didn’t work the best.

Friends_and_family Family

2/10

Poor

09 Jun 2026

Marlene

Place was not a 3 star hotels. Wasn't clean, the sink in the room was propped up with 2 boards! The pool was broken. I had inquired 3 days prior and they assured me it would be fixed. The front desk person said she reserved 2 room right next to each other as we needed 2 rooms. When I arrived there were no such reservations and we ended up 6 rooms down. I tried to find another hotel but it was too late to find anything. Was disgusted

Family

4/10

Poor

08 Jun 2026

Elizabeth

pool is not currently operational as of 6/7/2026. Staff do not know when it will be fixed. Ice machine only on first floor.

Family_with_children

10/10

Exceptional

08 Jun 2026

Tim

Visit family. Convenient location.

Partner

10/10

Exceptional

07 Jun 2026

Diana

Very good and clean rooms

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Amy

This hotel was not good, but it was sufficient for the one night we just needed a place to sleep while we were in town. The whole place needs a good scrub down and a freshening up. Breakfast was ok, not great. The waffle iron didn’t seal properly, so the batter leaked out the sides.

Family

10/10

Exceptional

02 Jun 2026

Jacqueline

The pool was not open on 2 different visits

Partner

10/10

Exceptional

19 May 2026

Lynn

I had been there before Best Western took it over and there was a pleasant difference. Clean, cared for, friendly and helpful,

8/10

Excellent

18 May 2026

Cynthia

Parking was good.

8/10

Excellent

17 May 2026

Paul

Room was nice, exercise room and the pool weren't crowded.

4/10

Poor

14 May 2026

Tyler

Looking out the back window and it’s was just a bunch of garbage . Pool didn’t work. And the outside stunk. The rooms itself wasn’t terrible though

Family_with_children

10/10

Exceptional

04 May 2026

Jacqueline

Good stay we will come back again

Partner

4/10

Poor

03 May 2026

Terri

Parking fine. Breakfast not clear on times offered. I came as it was put away. He left a couple things out. Forgot he'd turned off juice machine.
On checkin, he

8/10

Excellent

28 Apr 2026

Devon

Nice place to stay for the price not bad !!

Self

8/10

Excellent

26 Apr 2026

Donald

I enjoyed my stay and all went well. The only downside is being able to hear people or person walking above me.

Self

8/10

Excellent

18 Apr 2026

PARIS

Comfortable room. Courteous staff.

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Judy

Toilet neede jiggling to make it quit running. Card reader for room door was a pain to get it to read card. Pool was closed indefinitely. Room was nice and bed was comfortable. Breakfast was adequate.

Partner