Name: Scotlands Spa Hotel
Address: Bonnethill Road, 40, Pitlochry, PH16 5BT, GB

10/10

Exceptional

20 Jul 2026

Alfre

Clean rooms
Breakfast excellent
Pool first class

Partner

8/10

Excellent

20 Jul 2026

corrie

Room was clean and a good size with a comfortable bed.
Parking was a bit tricky as it is a large and busy hotel.
A very short walk to shops and restaurants.
Breakfast was fresh and plentiful and all the staff were pleasant.

Partner

8/10

Excellent

19 Jul 2026

Kenny

Staff where friendly and helpful. Room was clean and comfortable.
Pool and steamroom very good .Spa facilities looked good.
Hotel in good location just off main street.
Good selection to choose from for breakfast.
Would stay here again.

Partner

8/10

Excellent

19 Jul 2026

Amanda

Staff were very helpful, rooms were clean, Spa was amazing and relaxing, beautiful pool. Breakfast was so good, so much choice.

Partner

8/10

Excellent

18 Jul 2026

Keith

Room was spacious and very clean and had all things you need including hair dryer, iron,kettle etc
Breakfast had great selection and catered for everyone
The pool area was good though could do either a bit of update/maintenance but was fit for purpose
Location was great as walking distance to everything
We would probably stay there again

Partner

10/10

Exceptional

17 Jul 2026

Stephen

Eveything was easy to find, parking on site was ok with a overflow car park if requuired.
A Excellent self service breakfast was available at the hotel.
Reccommended for any stay as its also very close to the town.

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

Barbara

The shower was poor, very small shower head. Breakfast was good. We enjoyed the pool.

Partner

10/10

Exceptional

13 Jul 2026

Graeme

Nothing not too like - good sized clean rooms at an affordable price point. Excellent Breakfast and the staff very friendly and keen to help you if needed.
Very central position for Pitlochry’s amenities .
No hesitation in recommending

Partner

2/10

Poor

12 Jul 2026

Elaine

Breakfast was excellent, however the room we stayed in was pretty disgusting. Don’t know when it was cleaned properly last you could write your name in the dust on the shelf where the tea/coffee tray, and the carpet in the bedroom hadn’t been vacuumed properly as there was crumbs etc. at the base of the bed and the hand soap in the bathroom was empty. We did give them the opportunity to rectify things in the room by reporting it to the reception in the morning but when we returned to our room after being out all day nothing had been put right. Will not be staying here again and will not recommend it to anyone else.

Family

6/10

Pleasant

11 Jul 2026

Diane

The room was in the old part of the building and could have done with a bit of modernisation. Very hot room

Family

8/10

Excellent

10 Jul 2026

Catherine

Great staff, location good to walk the town big choice for breakfast, I booked the single room it was quite small, bed was ok hotel is dated in some sections and upgraded in other parts. Bar didn’t have much of a vibe in my opinion. Lots of shopping and various pubs and restaurants to choose from.

Family_with_children

8/10

Excellent

10 Jul 2026

Ashley

Great location and walking distance to the main street, shops and attractions. Nice pool, spa and well spaced parking. Family room is perfect for 4 or 5 guests with lots of space to move around. Only callous would've been nice to have a small refrigerator and fans or air conditing as it was 25 Celsius and quite warm in the room.

Family_with_children

10/10

Exceptional

10 Jul 2026

Alan

Breakfast was ok and had a good choice but only gripe was the swimming changing rooms could have been cleaner everything else was great.

Partner

8/10

Excellent

04 Jul 2026

William

The breakfast was excellent. It was a positive surprise for me.

Family_with_children

10/10

Exceptional

04 Jul 2026

Ruta

Room was clean, bed very comfy. Loved coffee machine in the room.
Spa is a bug bonus.
Delicious breakfast

Plenty space in the car park!

Partner

6/10

Pleasant

04 Jul 2026

Philip

Bathroom not very clean around taps and skirting boards.
Breakfast food quality poor and not hot enough. No evening meals available

Partner

6/10

Pleasant

02 Jul 2026

Jim

Breakfast was ok. Shower in the room was filthy around the base. No where to store my bike so had to drag it and my touring bags up and down stairs to get it to my room.

Self

10/10

Exceptional

02 Jul 2026

Kenneth Martin

We had a comfortable stay and was treated well by the staff. The room had been recently refurbished,coffee maker,kettle etc, and was roomy with a comfortable large bed.,clean etc. We were a little unsure how room service was conducted but didn't cause any concern to us. There was a very good buffet style breakfast with something to suit most tastes, cooked or cold ,just suit yourself to whatever took your fancy. A spacious dining room. The Hotel has a small indoor pool to use open 8am to 8pm and a bar/lounge serving various drinks. So all in all for us a nice few days,in a good location (5 mins approx to the station,buses and the numerous eating establishments.,shops. Reading some of the previous reviews made us a little unsure what to expect, but no major issues as we like to enhance the good points rather than look for finicky negatives,which everywhere in our experience of staying in hotels Europe wide can be subject to critiscm if one looks for it, of course any major issues we would report!

Family

10/10

Exceptional

30 Jun 2026

Karen

The hotel is staffed by exceptionally nice people who are truly welcoming and helpful. The location is great for a stay in lovely Pitlochry, and we enjoyed the local shops and dining. Parking is onsite and convenient. Our room is amazing; views of gorgeous greenery, spacious, comfortable beds, a lovely loo, nice windows for a cooler night, great amenities, and in a beautiful building. Breakfast is just exceptional with a large variety and great flavors. We wished our stay had been longer to enjoy more of the area and the hotel’s amenities.

Family

10/10

Exceptional

29 Jun 2026

Susan

Staff very helpful and friendly. Breakfast was great, help yourself buffet. Swimming pool was lovely warm and clean.

Partner

10/10

Exceptional

29 Jun 2026

Caroline

Hassle free check in completed with friendly helpful staff who told me everything I needed to know for my stay. The choice at breakfast was outstanding and the restaurant staff were welcoming and helpful. The food was hot and plenty of it. My room looked towards the town and was comfortable, clean and had everything I needed for my stay. I’ll definitely return for another stay.

Self

6/10

Pleasant

28 Jun 2026

AL Y

We had a family room (double and twin beds). The room was clean with plenty of tea/coffee etc. A nice touch with a coffee machine and mix of pods. The breakfast was okay. The layout of the items was slightly crowded when the room was busy. We had to ask for a number of the hot food items to be replenished.

10/10

Exceptional

27 Jun 2026

Maureen

We arrived early and expected to leave our bags in a luggage room but our room was ready and we were given the key. We had booked a large family room and it was very nice and it was huge. The beds were very comfortable and we all slept very well. The breakfast room had changed since my last visit and it felt very cramped with not a lot of room between the tables and it was busy. Aside from that the breakfast was lovely with plenty of choice to suit everyone's preferences. We were only there for 1 night so did not have time on this occasion to use the pool or any of the other facilities.

Friends_and_family Friends

4/10

Poor

21 Jun 2026

Pam

So, the good things first… great location, staff helpful. Fluffy towels and clean bed.
I know that it is an of building, but it was not clean ( bathroom especially!) and not well maintained. For the price we paid I was expecting much better and we were disappointed.

Partner

8/10

Excellent

21 Jun 2026

Margaret

Too many stairs up to 3rd floor. Bumped out head of the attic room ceiling several times
Other than that room was fine

Partner

6/10

Pleasant

18 Jun 2026

Elizabeth

Clean room, very good breakfast and staff on reception very helpful

Partner

10/10

Exceptional

18 Jun 2026

Sallyanne

Staff helpful and had pre booked some treatments which were excellent. Good breakfast although no option of evening meal

Self

10/10

Exceptional

17 Jun 2026

Morven

The hotel was really excellent. We had a huge room with lovely toiletries and a great selection of tea, hot chocolate and coffees as well as delicious biscuits.
The swimming pool was really good and we made good use of it. We didn’t use any of the Spa facilities or the Steam Room or gym but they looked great too.
Breakfast was amazing with so much choice and welcoming and helpful staff.
We had our dinner on both nights at Fisher’s Hotel and the food and service there was really good too.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Samiah

The staff were very nice and helpful, however the facility was old and in a bit of disrepair, which can be charming if the price were not so high. Pitlochry is a wonderful but expensive little town so this was not unexpected.

Family_with_children

2/10

Poor

12 Jun 2026

Andrew

Hotel very tired, paintwork and floor coverings very poor. Facilities in room and cleanliness of room also poor. Having previously stayed at Athol Palace a few times we were expecting a similar standardetrd, carpets , cleanliness of

8/10

Excellent

10 Jun 2026

Barbara

Rooms need updating, carpets stained. Pool area floors need cleaning.
Breakfast good, staff friendly.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Joan

Was a good Hotel to be central

Partner

10/10

Exceptional

05 Jun 2026

Angela

Staff were super helpful when a problem was identified. Breakfast amazing. Clean room and bathroom. Spa facilities. Excellent location.

Partner

8/10

Excellent

05 Jun 2026

Gaynor

Overall clean, comfortable and great location. Wasn’t advised before arrival that evening meals are no longer served however you can dine at the sister hotel with a 10% discount. Also after standing in a queue at reception (for a drink from the bar) for around 10mins getting to the front and told by the receptionist that she couldn’t serve me, she was the only one working and had to see to those checking in first and asked me to come back later!!!!!!

Family_with_children

4/10

Poor

04 Jun 2026

Eve

Unfortunately, our stay was very disappointing. The hotel facilities were well below the standard we expected. The bedroom window would not open, making the room feel stuffy and uncomfortable.

The changing facilities were particularly poor. There was blood on one of the benches, mould covering the shower curtains, and several lockers were missing doors entirely, making them unusable. The jacuzzi was also very grimy and clearly not being maintained to an acceptable standard.

Throughout the hotel, cleanliness and upkeep appeared to be lacking. There were flies on the corridor windowsills, and the general condition of the property was very dated and tired-looking. Overall, the hotel is in need of significant refurbishment and improved cleaning standards. Unfortunately, based on our experience, we would not recommend staying here.

Friends

6/10

Pleasant

03 Jun 2026

Vicki

A beautiful old country house that has been a hotel for many years. It is used by coaches so can be very busy. It needs some TLC. The carpet is worn in places and the paint is chipped.
I arrived too early for check in (1pm) so walked into the village.
I stayed 2 nights. I had dinner the first night and it was good value for the price. The staff in the dining room were attentive and professional.
It’s a 30 minute drive to Inverness but has lovely gardens and is very quiet.

6/10

Pleasant

30 May 2026

robert

Lift only goes to 2nd floor then very narrow steps to go up to third floor so if an older person don't take a room on third floor and lift
was out of commission on our stay

Partner

8/10

Excellent

28 May 2026

Alex

Some of the male staff were very inattentive during breakfast. Plates weren’t cleared during the breakfast and when they were the tables were not cleaned. The female staff were excellent.

Partner

6/10

Pleasant

27 May 2026

Judy

Despite providing adapted rooms for mobility challenged guests, this hotel provided no handicapped parking, only offering parking at all on a first come, first served basis. Half of that parking was at the end of the property and gravel surface.

Partner

8/10

Excellent

25 May 2026

Iain

Overall the hotel needs a good clean and some maintenance in the pool area. The window sills in the main lobby/bar area have hundreds of dead fly's on them. Obviously not cleaned in a while. Some of the pool chairs are mouldy and the walls are all peeling. The changing room lockers are poor. The rooms were clean enough and the pool was nice and warm. The hotel has so much potential if a wee bit of money was spent on it. Location is great. Rooms are not quiet and you can hear people in other rooms talking. Can hear people walking in rooms above. Not the best night's sleep.

Partner

10/10

Exceptional

24 May 2026

Shannon

Room was spacious. Breakfast room staffer (older gentleman) was enthusiastic and helpful. On our second day he remembered us and came over as soon as we were seated to say he had already requested my husband's gluten free toast before we even asked. Lots of breakfast options, gluten free toast available on request and is made separately in the kitchen so there is no risk of cross contamination using the communal toaster. Had a great hot stone massage at the spa. Only downfall was limited parking. We arrived for check in around 9:30 pm and the lot was completely full except for 1 EV charger spot. The lady at the front desk directed us to a public pay-parking lot several blocks away (which we later discovered has signs saying no overnight parking). She asked us if there were any of the charger spots left and we said yes, there was 1, and she told us to park there. So we did get a parking spot on the grounds, then made sure we were back to the hotel early every evening after that so we could get a spot.

Partner

6/10

Pleasant

23 May 2026

Heather

The name of the hotel makes it sound like a luxurious place, on first impression it’s a nice building from the outside and the reception area has been finished nicely. The reception area shares a window with the spa pool which was exciting to my wee boy.
We were a bit early so sat and waited to be checked in and it was nice sitting having a coffee. When we got up to our room I was a bit unimpressed with the decor on the floor, damaged wallpaper, scuffed/damaged skirting boards. Once we were in the room it was mixed feelings. The beds were big and comfortable and clean but the carpet was ripped and there was a dried pea sitting on the floor (random!).
The bathroom was where the room was really let down, the toilet seat repeatedly shifted when using it and the shower flow was so poor that I ended up using a cup at the sink to wash the shampoo out of my hair. In the morning the bathroom was very cold with no way to heat it up for children having a bath.
The staff were all lovely, can’t fault them one bit. The pool was fine, a good few tiles missing around the edges and steps but the water was lovely and warm. The changing rooms were a bit dated with some lockers without doors and a bit of a dirty odour to them.
Breakfast was nice, a bit of a crush with the amount of people but again staff were on top of keeping an eye on food getting low etc and the food was hot and plentiful.
All in all a bit of a mixed bag, not a luxurious stay but a fine, basic base.

Friends_and_family Family

8/10

Excellent

18 May 2026

Robert

Clean tidy rooms in the town centre , has aspa and bar , very good breakfast with good choice ,helpful staff, no evening meals served .
Large airy room with shower ensuite.
Would book again.
One gripe was the room has no coat hooks or shelves only small cupboard with a few hangers so most items like coats etc laid on the floor , also no place to hang your towels after your shower, minor thing but important if you have wet coats etc.

Partner

8/10

Excellent

18 May 2026

Anne

Hotel very central for Pitlochry. Staff friendly and efficient and will go out of their way to try and make your stay enjoyable.
There was a good selection of food for breakfast and the meat is locally sourced. Black pudding, haggis and sausages excellent.

Friends

4/10

Poor

15 May 2026

Patrick

Room full of dust. Toilet dirty. Complained re this. When we went back to the room toilet still dirty. Went to the reception and got cleaning products an cleaned it ourselves.

Partner

4/10

Poor

13 May 2026

Graham

Breakfast buffet was a good selection, only problem was the warmest thing was the plates, alll 'hot' food was cold or luke warm at best, cold fried eggs are not great, food quality was good but just cant seem to keep it warm, i suggested a microwave in the area to heat up the Breakfast as ive found in numerous hotels
elsewhere, said we'll look into it, i cant possibly be the only person that's complained !!. So a single room was obviously small but tidy, clean and warm only problem was my window faced a brick wall and was covered in pigeon faeces all over outside and was all over window sill and brickwork all around and opposite my window, pigeons nesting all around and constantly chirping all nights, i couldn't open window for any fresh air because of the obvious pigeon droppings which are dangerous to human health if you have any respiratory problems, suggest this is an immediate clean up as it was very off putting, staff seemed aware of this but the pigeon mess still exists. I SHOULD HAVE TAKEN PHOTOS !!!

Self

8/10

Excellent

11 May 2026

John

Great breakfast selection and all staff pleasant and helpful.

Self

10/10

Exceptional

10 May 2026

Yvonne

Perfect easy friendly check in with a room that was spacious , clean & welcoming. Breakfast was also perfect setting all of the family up for the rest of the day.

Family_with_children

10/10

Exceptional

08 May 2026

Faye

The Scotlands Spa Hotel was perfect for our one night stay in Pitlochry. It's just a block off the Main Street and all the shops and within walking distance of several restaurants. The breakfast in the morning was extravagant and included everything for a full Scottish breakfast, pastries, fresh fruit, yogurt, and several other options. The beds were extremely comfortable. We had 4 adults in a family room, which was a little cramped, but we got along fine. Unfortunately, we didn't have time to use the pool, jacuzzi, or spa. It was a little pricier than what I usually choose but it was well worth it.

Friends

8/10

Excellent

08 May 2026

Elizabeth

Good hotel which met all our needs. Our room was located just above the entrance so people noise was overwhelming and inconsiderate but thats a people issue no fault of the hotel. Hotel was full and hated to see entitled people parking their cars on lawns.

Partner

8/10

Excellent

07 May 2026

Sara

My husband and I stayed here during our two week trip through Scotland from the United States. The hotel itself is in an excellent location, as you can walk to the downtown and all the shopping and restaurants very easily. We appreciated having the bar and breakfast right within the location itself. Excellent breakfast choices! The only downside that we found, was that the room was incredibly hot since the outdoor temperatures were in the 60s all week. We also found that there was a little bit of rust in the water when we first turned the faucet on. That cleared up after I use it. Overall, this is a very, very nice place to stay!

Partner

6/10

Pleasant

05 May 2026

Karen

Breakfast was good value but in general the hotel needs an update. it is quite outdated but I guess this may be reflected in the price. The location is really good., Very central so able to go out to eat and drink without moving the car. The rooms would benefit from some lace or net curtains, we couldn't have the curtains open a lot of the time as everyone can see in. The EV chargers are not ideal, we found that the spaces were full of non EV cars . Reception were very polite but were not able to ask cars to move so we could charge as they didn't have enough parking spaces. We did eventually manage it on the day we were leaving but it is a little frustrating that you cant book a slot to guarantee you have enough charge to travel home.

Partner

10/10

Exceptional

04 May 2026

Jane

. Staff were lovely. Huge choice at breakfast. Pool looked nice
But….. rooms were very disappointing! The single was like a shoebox. Both rooms were dated.

Family

10/10

Exceptional

27 Apr 2026

Karen

The hotel itself is looking a little tired in places, but the bedrooms have been tastefully redecorated and have everything you need - comfy bed, good bathroom with shower cubicle, hairdryer, coffee machine, kettle, large smart TV, free WiFi and even an ironing board and iron.
It wasn't an issue for me, but the lift to the third (attic) floor wasn't working, and it wouldn't have been fun to carry large, heavy suitcases up the narrow stairs.

Breakfast was great - a good selection of hot and cold options. The hotel was very busy so we were asked to book in for a time slot for breakfast to help manage the numbers. This worked well though.

I didn't use the pool, gym or spa facilities.

Self

8/10

Excellent

20 Apr 2026

Michelle

We had a nice stay here, hotel very conveniently located within walking distance to town and activities. Room was spacious and breakfast was nice. The property could use a bit of TLC in a lot of areas to be more up to date but was nice

Partner

10/10

Exceptional

12 Apr 2026

Zoey

Breakfast was lovely plenty to choose from. Location was lovely.
Plenty of restaurants nearby.
Lovely to have the swimming pool, and leisure facilities.
The only thing I would say is that it didn't have a great signal in the room.

Partner

10/10

Exceptional

12 Apr 2026

Paul

Very happy with our stay. The breakfast was very good.

Friends_and_family Friends

4/10

Poor

12 Apr 2026

Karen

Went with high expectations but was extremely disappointed. 3 star hotel more like 2 star, stayed in nicer 3 star hotels. Needs money spent on updating and repairing. Glad I got a deal, not worth full asking price.

Partner

2/10

Poor

05 Apr 2026

Kirsty

I don’t recommend this hotel at all. The building is run down and shabby. The changing rooms for the so called spa are dreadful. The male change is basically a walk in toilet with lockers.
The rolls in the morning were stale and staff passive aggressive as we were a few mins early.
We are really dissatisfied and disappointed here. The shower seals in our room were black with mould and disgusting. It has a steam room. No sauna. The gym only had cardio equipment, no weights at all. Overall it wasn’t a great place to be and not what it’s advertised to be

Partner

2/10

Poor

04 Apr 2026

PAUL

Wouldnt know as there was no hot water in my room so i left

Partner

10/10

Exceptional

02 Apr 2026

Fiona

Good choice at breakfast. Room was comfortable and clean. Lovely large bathroom.

Friends_and_family Friends

8/10

Excellent

02 Apr 2026

carol

Im vegetarian and not a great lover of buffet breakfast...not enough variety and looked quite greasy! Apart from that, there was plenty of choice of 'Continental' type produce, so it was acceptable. Parking perfect. Staff friendly and very helpful...overall a lovely getaway place.
Thank you...would visit again.

Family

8/10

Excellent

25 Mar 2026

Amy

The steam room is nice. My check-in included choosing breakfast at 7:30am or 9:30am. I arrived on the moment for 9:30. Food in steam tray was either gone or had been there too long. I was made to feel I was the inconvenience. Dining rm thinks meal is between half 7 & half 9.
Desk needs to be accurate b/cI would have preferred an 8:30 arrival for some berries!

Self

10/10

Exceptional

01 Mar 2026

Cameron

Friendly staff
Great location

Partner

6/10

Pleasant

28 Feb 2026

Maureen

Room needs updated. Decor tired. Curtains need to be tucked behind radiator or will block heat. No working sockets near bed as round pins instead of square. Only 1 bedside lamp.
Staff efficient and friendly.
Leisure facilities were good

Partner

6/10

Pleasant

26 Feb 2026

Kirsty

Staff is nice but cleaners need to up there game was rubbish behind sink and dust on lights .and dam at pool area there’s no days or steam room there as it says on website

Partner

8/10

Excellent

15 Feb 2026

Eileen

My room was clean, if a little small. The staff were polite and friendly.

Leisure Self

10/10

Exceptional

15 Feb 2026

Helen

Friendly staff. Sufficient parking. Great location.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Darren

How friendly and relaxed the atmosphere was

6/10

Pleasant

04 Feb 2026

Claire

Hotel is very dated and in much need of some work. Room we had was fine. Decent choice of food for breakfast but it wasn’t very warm. Don’t think I would chose this hotel again

Leisure Friends

10/10

Exceptional

25 Jan 2026

Sarah

Excellent spacious room for 3 adults. Lovely hotel

Leisure Friends

8/10

Excellent

18 Jan 2026

Marion

The staff member at check in was very friendly and helpful. The room was quiet and our sleep was not disturbed. Comfy beds. Plenty of choice for breakfast.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Lynn

Staff great room very spacious and spotless spa utilities fabulous will book to stay again overall we had an excellent stay

6/10

Pleasant

02 Jan 2026

Fay

Good hotel is a little dated in places but it is an old building so you can’t expect tout to be to modern, floor boards are very noisy and the window are not double glazed so can here outside noise. The breakfast was fabulous and the staff go above and beyond to help.

Leisure Partner

8/10

Excellent

06 Dec 2025

Christopher

Hotel is a bit tired and needs some maintenance and investment, jacuzzi out of order, lifts out of order no on or restaurant in the hotel. Rooms were clean and cozy pool was decent but a bit small steam room was ok aswell. Breakfast was really good and the area is lovely went to a couple local bars which were nice and Main Street had a good selection of shops

Partner

8/10

Excellent

23 Nov 2025

David

Extractor fan in bathroom needs cleaning.
The staff were very helpful and friendly.

Partner

6/10

Pleasant

21 Nov 2025

steven

Nice staff ,pool and spa nice. The rooms are dated and the corridor are badly needing painted

Partner

8/10

Excellent

20 Nov 2025

David

All the staff were very friendly and courteous, all areas of the hotel were clean.

Partner

8/10

Excellent

14 Nov 2025

Stacey

Room was good and plenty of room. Pool was lovely and warm.

Leisure Family

4/10

Poor

03 Nov 2025

Penelope

The room was tired and in need of a refurb. The bathroom was very nice and seem to have been renewed recently but the towel rail wasn't working, a real disadvantage in November, and the small shower head slid down the holder and wouldn't grip, having to use it hand held.
The room carpet has mutiple stains, some of which look to have been there for some time. The bedside tables both had deep scapes on them.
The standard single beds felt quite small compared to other hotels I've stayed in recently.
There were no towels when we arrived in the room at 3.45 so I went and tracked down a cleaner I'd spotted enroute . He said he put them in later but I asked for a towel then so we could dry out hands! No hairdryer could be found either and the highland liquid soap was love3l but reluctant to leave the bottle.
I spoke to someone in reception who said she speak to housekeeping and a full set of towels was sent up and a hairdryer althought I later found one at the back of the cupboard shelf way above my head when I went to put the new one there.
On checking out i spoke to same staff member who reiterated that refurbishment wasn't up to them and went into great detail of how the carpet would be cleaned in November . At no point did I hear an apology that I was disappointed in the room, I had shown her fhe photos I took, which she agreed clearly showed the issues mentioned. I paid £189 for this twin room,definately not worth the money. I won't be back.

Friends_and_family Friends

4/10

Poor

02 Nov 2025

Nichola

Room very basic and limited space for sitting. Breakfast area is very small. The most important aspect was the car parking. Very limited spaces and no disabled parking which is very disappointing which means I will not use the hotel again as I had to park quite a distance away which was not appropriate

Leisure Family

10/10

Exceptional

29 Oct 2025

Jeff

Staff were excellent 👌 👏 very helpful

10/10

Exceptional

29 Oct 2025

Angela

The room was lovely staff lovely very good hotel

6/10

Pleasant

27 Oct 2025

David

Pool is was good but changing rooms quite dated (communal male and female changing rooms, no separate cubicles, no privacy)

Door to en-suite had a full length frosted glass window. Poor design, both because it lit up the room during the night, and because the toilet was directly in line with the head of the bed.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

Ann-marie

We arrived to be told that they did not do dinner although the email I received had the dinner times! Not a great start with a toddler in tow! Then when we went to our room it was freezing again not suitable with a toddler. I found an oil filled heater in wardrobe and plugged this in (keeping my toddler on the bed) reception explained the heating was on a timer! It never came on so again I had to go to reception thank goodness we left the oil filled heater on while going for dinner. All I got was a sorry, really not enough. Our room was dated and in need of repair, taps falling to bits, stains on carpets etc. had we not been going to the enchanted forest and hotels booked we would not have stayed.The spa treatment was amazing and this I would highly recommend but would not stay here again!

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Sheila

Spa was lovely, the bathroom shower was dirty couldn't shower until next morning after it was cleaned. Was supposed to be cleaned on the night we arrived

Partner

8/10

Excellent

26 Oct 2025

Rachael

Had a great 2 days here with family, rooms were close by. We got a complimentary upgrade to a king room which was much appreciated as had an infant with us. Communication regarding the cot was a bit off, told us they didn’t provide the mattress part but when we arrived they had, so we had taken extra stuff with us that we didn’t need. Breakfast was plentiful but bacon and eggs not the warmest. Water pressure in room wasn’t the best either and didn’t feel hot but that was probably as showering in the morning along with rest of hotel guests.
Pool was great and enjoyed the hot tub and steam room. Close by all the shops and we could walk everywhere we wanted to. Def be back to stay.

Friends_and_family Family

4/10

Poor

22 Oct 2025

Alex

I had to eat Greggs on my birthday because the hotel had no restaurant. Maybe it was my fault but went back to check but there was no mention of it so I assumed they will have and had no other way since it was my first time in the town. It was not a very good experience for me

6/10

Pleasant

19 Oct 2025

mhairi

you cannot help but notice the whole building inside and out is very tired. The staff we met were all very pleasant. unfortunatly the leisure facilities were not available at all during our stay due to high chlorine levels. Apoligies were made but that was the soul reason for booking this hotel.
The pool area looked lovely but the rest was tired from the clashing carpets and wallpaper to the mismatch of chairs and furniture.
our room looked surface clean but the carpet had not been hoovered and skirting boards were full of dust, unfortunatly i caught sight of behind the bed and i don’t think i could guess how long its been since that was cleaned. the overwhelming small of air freshener was also off putting when we did get in, the room was decorated pleasantly but that is about as positive as i can be.
i felt breakfast had a good choice and everything tasted fine but it did feel very confined and the staff standing at the back wall watching was very off putting.

Leisure Family_with_children

6/10

Pleasant

18 Oct 2025

Janet

I had a phone call the night before to let me know that the swimming pool would be closed due to some technical fault.
I booked this hotel because it had a swimming pool for my grandkids.
12hrs notice meant we couldn't book elsewhere. Inadequate carparking .

6/10

Pleasant

16 Oct 2025

Julie

Room was in need of a revamp as looked old and tired.
Was overpriced for the standard of room.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Nikki

Had a really lovely stay here, only point I would make is the swimming pool changing rooms could do with some attention

Leisure

4/10

Poor

11 Oct 2025

Michael

The mattress cover was in absolutely filthy disgusting state had staff take away, fan in room covered in dust, bits on floor all week not removed. On the app it stated that there was a restaurant for evening meals, not true needed to go elsewhere. Stated there was electric vehicle charging points they were fitted to wall but not connected up, eventually informed could use Fishers hotel points if they were available

Leisure Partner

4/10

Poor

03 Oct 2025

Jacqueline

Avoid, overpriced and poor quality

Dreadful. When I was staying at this hotel I saw an advert for it on TV. The advert was nothing like my experience.

I stayed here for one night at the end of the Rob Roy Way. I was looking for a bit of luxury to celebrate my achievement. It started well with reception, which is modern and colourful.

However, my single room was dreadful. I will start with what was good, the bed was comfortable and was a bit bigger than a regular single.

The rest was not good. There was no room for a bedside cabinet next to the bed. The TV didn't work (although that was mended). The room was chilly but when the heating came on the shower rail was almost too hot to touch. The desk was chipped and water stained. There was no where to put a suitcase so I had to move everything off the desk to put it on there. The view from the window was of the breakfast room below and I watched the staff smoking and vaping in the back courtyard area throughout breakfast service.

The hotel does have a pool, but it needs cleaning. There was a lot of silt on the floor of the deep end.

This would have been a one star review but the staff were friendly.

The hotel was expensive and very poor quality.

Leisure Self

10/10

Exceptional

29 Sep 2025

Thomas

Our room was clean,the bed was ok but the toilet could do with a deep clean, ie the mould round the bath and the extractor cleand.

Partner

10/10

Exceptional

29 Sep 2025

Fiona

Lovely hotel, friendly staff.

10/10

Exceptional

26 Sep 2025

Audrey

Hotel is in a great location with lovely views and is a walkable distance to the theatre. It's a bit tired in places but undergoing renovation and wiĺl be beautiful once finished. Breakfast was amazing with a great choice. Staff all really friendly and helpful, allowing us to drop off bags prior to check-in. Overall a great stay.

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

Byron

It is clean, awkward to use pool must pass through lobby, excellent location parking is terrible

Leisure Partner

8/10

Excellent

22 Sep 2025

Bernard

It was quiet and local