Name: Extended Stay America - Houston - Katy Frwy - Ener
Address: 15385 Katy Freeway, Houston, 77094, US

10/10

Exceptional

08 Jul 2026

Kevin

Clean room and bed, great staff, cold a/c, low price.

Self

10/10

Exceptional

02 Jul 2026

Nicolas

After a long night of having our reservation \"lost\" by another hotel these guys came to the rescue. The room was spotless and already had the AC going so no waiting for the room to feel comfortable. Next time we are in Houston for an extended time we will definitely be staying here and taking advantage of the kitchenettes to save money from not eating out.

Family_with_children

2/10

Poor

29 Jun 2026

Ayla

A child was being beaten in room 206 at 12:45am on 6-29 and staff said ‘will check on them’

Partner

2/10

Poor

13 Jun 2026

Ramon

I understand that the room was extremely inexpensive and geared to a certain demographic niche. I should have known. Lawn not upkept, garbage piled high on cans, and roaches, roaches, everywhere.

Self

8/10

Excellent

24 May 2026

ANM Asad

I found cockroaches !

Business

2/10

Poor

11 May 2026

Marilyn

Roach infested room, staff was super helpful nice and polite. But definitely was a big mistake as soon as we got to the room roaches started crawling out and we were able to get are money back.

Family

2/10

Poor

03 May 2026

JOSEFINA

Terrible

Self

2/10

Poor

03 May 2026

JOSEFINA

Terrible

Self

8/10

Excellent

18 Apr 2026

yonis

Air condition was amazing.All the condition of the room were perfect for my state.I appreciate the treatment that you give the guess

Self

2/10

Poor

14 Apr 2026

Taiwo

Only spent two nights, they refused to Refund the whole deposit. Scam!

Partner

8/10

Excellent

11 Apr 2026

raj

Worth the money

Friends_and_family Family

2/10

Poor

11 Apr 2026

Jacque

Needs a lot of updates n cleaning

Self

2/10

Poor

30 Mar 2026

Brad

The room was nasty. Shower caulk missing. Dirty floors. Cockroaches which tells me it is filthy. The place reminded me of a crack house. I stayed at an extended stay before in Bellevue wa n that was fine. This one made me never to consider it. I can’t explain how terrible it was

Partner

2/10

Poor

23 Mar 2026

Shawn

Roaches all over the sink and kitchen area!

Partner

2/10

Poor

12 Mar 2026

Dee

Roaches everywhere and breakfast is limited

Family_with_children

10/10

Exceptional

05 Mar 2026

Shahin

There was no dishes , spines or cups

Self

8/10

Excellent

04 Mar 2026

Yonis

Great place in the energy corridor.
No complaints.
The place is strict. No smoking inside the building.
Just follow rules.
Management is amazing.

Partner

8/10

Excellent

28 Feb 2026

Frank

Room

2/10

Poor

28 Feb 2026

Logan

Roaches throughout the kitchen. Bathroom was rotting. The staff turned off the AC when we left the room for a few hours when they cleaned. Internet was poor. Front desk empty. No breakfast as advertised

2/10

Poor

01 Feb 2026

Luis

Roaches everywhere. The whole property is full of trash!! I would not recommend it at all

Business

8/10

Excellent

22 Jan 2026

karen

Would love to have an in room microwave and a bigger fridge but over all we are pleased with the comfy beds, clean property and friendly staff in a great location!!

Leisure Family

10/10

Exceptional

07 Jan 2026

Christopher

Cool place

Business_and_leisure Friends

10/10

Exceptional

28 Dec 2025

Chayanne

Clean and comfortable

10/10

Exceptional

08 Dec 2025

Verified traveler

It was quick

Leisure

10/10

Exceptional

08 Dec 2025

Vinh

Lovely front desk and nice upgrade room.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Gan

Good room and good service

Business Self

10/10

Exceptional

06 Nov 2025

Rochelle

Yes

Partner

6/10

Pleasant

06 Nov 2025

Charlee

Room was clean but didn't seem to be in a very safe area, lots of people roaming around late at night

Leisure Self

2/10

Poor

01 Nov 2025

Santosh

We went in it was stinky and all roaches , we checked out in 10 mins , waiting for refund.

Leisure Family_with_children

2/10

Poor

31 Oct 2025

Mark

To many roaches but other than that it’s ok for a low budget friendly.

Self

4/10

Poor

04 Oct 2025

Douglas

The kitchen had no plates or utensils. Not even plastic cups. There were paint chips in the room. The only person working when i checked in seemed annoyed that their phone time was being interrupted by actually having to do their job.

Business Self

2/10

Poor

01 Oct 2025

Shevonda

Ms Carol at the front desk was amazing but that is the only positive thing I can say. PLEASE STAY AWAY FROM THIS PLACE. There’s roaches coming out of the sink. There’s roaches coming out of the bathroom toilet. This was the absolute worst place I’ve ever slept I cut my stay in half. And for management or possible owners that may comment on this review there is absolutely no need. Please take the time to bomb for the infestations inside of this hotel. No human should live here or stay a night at this hotel.

8/10

Excellent

13 Aug 2025

Kevin

Could be a bit cleaner room service only every 14 days

8/10

Excellent

11 Jul 2025

Kevin

Room was a bit worn

2/10

Poor

23 Jun 2025

Carol

I will be calling Hotels.com to complain of unexpected fees.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Kimberly

...

10/10

Exceptional

16 Jun 2025

Kimberly

The hotel is cool but it should be breakfast in the morning. Lots of families need that to help them save money. If in a hotel for extended stay, clearly your low on cash
My room is good. I have no complaints. Staff seems good for now. I'm just getting there so I really don't have a full view on everything but I will chime in if needed. So far so good for the great price. Thank you so much extended stay, you're really a life saver.

Business_and_leisure Family

10/10

Exceptional

13 Jun 2025

Regina

The kitchen

6/10

Pleasant

25 May 2025

Benny

Not what expected from the picture online very disappointed

Business_and_leisure Partner

6/10

Pleasant

26 Apr 2025

Dharitri

Average hotel

Hotel is okay condition right off the highway with noises from highway in the room but overall condition was average for the price .

The front desk lady was good and attentive.

Self

6/10

Pleasant

03 Mar 2025

Thanh

Inexpensive but infested with roaches and bed bugs; this hotel must have been occupied by very bad people in the past, so the owner had you sign some weird agreements. The smell is terrible!

Leisure Family

2/10

Poor

21 Jan 2025

Ariel

I was unable to check in to my room due to a policy only plastered on the door of facility advising they would be closed during the time and no accommodation was made after being informed I would not be helped

10/10

Exceptional

30 Dec 2024

janaina

Very convenient

Business_and_leisure Family

10/10

Exceptional

19 Dec 2024

janaina

Yes I recommendation for.mi friends e family

Business_and_leisure Family

6/10

Pleasant

04 Dec 2024

Brandon

Poor communication

Leisure Family

4/10

Poor

19 Nov 2024

Quintin

Ran down hotel, no hot water and bugs. Very uncomfortable! Couldn’t cancel or change hotel without still being charged for my stay. Disappointed with the accommodations. The staff was very polite but the hotel needs a major overhaul.

Business

2/10

Poor

10 Nov 2024

Jamael

Roaches everywhere from bathroom to walls to kitchen area

Leisure Self

2/10

Poor

27 Oct 2024

Steven

Too many thugs hanging around. Won’t be back.

Business Self

2/10

Poor

15 Oct 2024

Abigail

I only stayed in it for less than 15mins. The room had trash in the fridge and drawers. The bed had a stain, and on top of that my husband got bit by something on the bed.

6/10

Pleasant

26 Sep 2024

Verified traveler

Cleaning chemical smell when walking into the room was overwhelming. No ice machine in the hotel. Breakfast was only coffee. Bathtub was gross & black hairs stuck on the bathroom wall. Black hair in kitchen drawers. Roaches in kitchen. Window in room was unlocked. Review page won't allow me to upload pictures.

Friends_and_family Family

8/10

Excellent

21 Sep 2024

Verified traveler

Friendly staff

I've stayed here several timesthe past 6 months. The staff are very helpful and friendly here. The room was clean.

Partner

10/10

Exceptional

13 Sep 2024

Megan

Great Stay

This Extended Stay Hotel is one of the better one's we've stayed. Its clean and desk lady was very friendly and helpful.

Partner

10/10

Exceptional

09 Sep 2024

Megan

Clean Room!

We have previously stayed at another Extended Stay in or outside of Houston. This one is 100% better and the employees have been helpful and friendly. I've got no complaints on cleanliness, the room was clean when we checked in.

Partner

2/10

Poor

19 Jul 2024

Cathryn

Roach infested!

2/10

Poor

15 Jul 2024

Teresa

The staff were friendly and the rest of the property seemed fine but the room I was put in smelled very strongly of urine. I couldn't relax at all, the smell was disgusting. The bathroom has one tiny light and is extremely dark and the walls of the hotel are very thin. Absolutely not worth the price.

Leisure Self

2/10

Poor

23 Jun 2024

Roosevelt

All the rooms have roaches.

The roach coach hotel, I went to ask to be moved to a different room because of the roaches I saw in my room, was told by the front desk clerk all the rooms have roaches. I contacted hotels.com for a refund, and left I couldn't stay is a terrible infestation.

Friends_and_family Family

2/10

Poor

17 Jun 2024

William

Roach motel

Business Self

2/10

Poor

21 May 2024

Ahmed

Horrible environment and rooms like garbage

Business

10/10

Exceptional

27 Apr 2024

Verified traveler

Very good

2/10

Poor

24 Apr 2024

Margaret

Roaches everywhere got my license plates stolen rooms were not clean. HORRIBLE DO NOT BOOK THERE!!!!

Leisure Partner

2/10

Poor

20 Apr 2024

Kumud

Lot of bugs in the room. Complained to the hotel management and requested for another room. But they denied.
Dirtiest place ever stayed. Never again!!

Leisure Family_with_children

2/10

Poor

11 Mar 2024

Dominick

Not satisfied.

The issue was being able to book a room online and pay at the time of booking, only to arrive to the hotel and be told that all of the rooms are full. This lead to 5 hours on hold, a night of sleeping in the car and not having my booking adjusted until the afternoon of the next day. Totally inconvienced and as much as i would like to continue being a regular customer, im not sure it Hotels.com is something i can continue to use if it will put me and my fsmily at risk.

Business

6/10

Pleasant

05 Mar 2024

FREDRICK

Thank You for the night rest

I had a good night stay the room was pretty decent for a size the bed was only a full size bed but was highly comfortable I actually slept really good and I usually don't get a good night's sleep on the first nigh in a strange bed. The shower and the restroom worked well this is a very good three-star hotel.

Friends_and_family Family

6/10

Pleasant

09 Feb 2024

Fuad

Not good

Business_and_leisure Family

6/10

Pleasant

09 Feb 2024

Fuad

Very noisy and if someone waking in the corridor the whole floor shakes to the point it will wake you up if you are sleeping

Business_and_leisure Family

6/10

Pleasant

09 Feb 2024

Fuad

It’s ok but nothing to write home about

Business_and_leisure Family

6/10

Pleasant

02 Feb 2024

Jessica

?

8/10

Excellent

29 Jan 2024

Jessica

!

10/10

Exceptional

26 Jan 2024

Torrian

I really enjoyed my visit here and I look forward to seeing you again. 😊

Business_and_leisure Self

8/10

Excellent

24 Jan 2024

Jessica

I love it

Business_and_leisure Family

6/10

Pleasant

19 Jan 2024

Fuad

The price

Leisure Family

6/10

Pleasant

13 Jan 2024

Fuad

Only the price
Rooms not very basically service none existent no courtesy or respect to customers hotel full of dogs who pee on carpet in hallway dogs barking at night

Business_and_leisure Family

2/10

Poor

12 Jan 2024

TOLA

I checked into the hotel late 01/11/2024. Due to things I had to do in town, I wanted to be on Katy-FWY and I totally missed the other hotels which I saw when I was driving around.

1. Area and parking lot reminds you of a low income property you watch on TV.
2. Pet Friendly, which is ok, provided you can keep the pet odor out of the rooms and hall way! It’s non-smoking but the pet odor was worse.
3. TV in the room was not working
4. Complementary utensils are not available, you have to pay a $20 deposit to get it…I’ve never heard of that!
5. Roach infestation…on the bedside drawer and the restroom….saw them in this morning, I guess when the lights are off they come out to play!
6. Worse bathroom ever, I couldn’t take a shower in the bathroom, had to get wipes. To clean up…I’m glad I didn’t do multiple nights.
7. I told the front desk associate, which she apologized for, she doesn’t seem surprised which makes me think it’s not new….the management is aware.
Worse experience ever!

Business Self

4/10

Poor

06 Jan 2024

Rogelio

Outdated. Roaches,

2/10

Poor

26 Dec 2023

Jessica

Roaches everywhere, smelled like smoke , tub was dirty, bed covers had makeup all over, I felt like I was getting bitten throughout the night. They don’t give you the latest checkin time. Checkout times are weird latest you can leave is supposed to be 12 but it was 11 the girl that was at the front deck literally held our room door open until we got all our things out and it was obviously someone in the restroom using the toilet but she still stood there. Would never recommend or come back.

Partner

4/10

Poor

27 Nov 2023

Fortunata

Smoky air, strong smell of cleaning products, it was unbearable to my kid with respiratory issues..the kitchenette is mentioned but when you enter the kitchen, there is no dishes, cookware, or spoons. When I asked for them, the front desk young female said we have to pay inorder to get them. And she proceeded to say we get what we paid for .
I had to check out the next morning.

4/10

Poor

25 Nov 2023

Vivek

I booked the hotel room with Kitchen but the room was dirty and a smelly. The cooktop was not working, room light was not working. Although staff was helpful but the property was in bad shape.

Leisure Family

2/10

Poor

11 Sep 2023

Miguel

My husband and I checked in at around 3p and all was fine face value we left our bags. We went down stairs and found dog feces on the carpet and not to far we found a loose dog that started growling at us. We went about our business and enjoyed our day/evening then came back and fell asleep then the problems started. I woke up to a faint fire alarm on the other side of the hallway and the alarm didn’t go off on our room. So we looked around to other guests outside of their rooms and also confused. We went downstairs and the rest of the guests were outside and after all of that we decided to leave and request a refund. The lady in the front at the time was busy after the fire alarm which is expected after a situation like that but when we requested a refund she became immediately defensive. When we told her about the roaches, we told her about the dog feces and the loose dog and told her that we let those two things slide but after the fire alarm going off in the hallway and not our room putting our safety at risk is a no go and kept telling us that there is nothing that she can do and that the manager has to help us and we have to call her in the morning. Basically save yourself the time and money and go somewhere else because it’s not worth it. I hope we really do get our money back or some sort of compensation because that was very subpar.

Leisure Partner

2/10

Poor

29 Jun 2023

Maurice

My flight was delayed. When I called the hotel to inform them I’d check in after hours they stated they could not do anything for me.

I had to check in the next day during normal business hours.

Leisure Family

2/10

Poor

07 Mar 2023

Allen

Roaches in room broken refrigerator front desk didn’t offer code pot or dishes

Leisure Self

2/10

Poor

04 Feb 2023

Yoland

Roach motel

This was my worst experience with a hotel stay using Hotels.com

Business

4/10

Poor

26 Dec 2022

Winnrick

The only thing I liked was the staff

Leisure Self

8/10

Excellent

20 Dec 2022

Corlisa

Nothing

Business_and_leisure Friends

8/10

Excellent

18 Dec 2022

Corlisa

Relaxing

Business Self

10/10

Exceptional

08 Dec 2022

David

Far to many (insects) for me

Business_and_leisure Self

2/10

Poor

21 Nov 2022

Lewis

Not going back

The check in was great, then we got to the room and the pullout couch, was nasty. Asked for more sheets and they expected us to change them, when we pulled the fitted sheet off the mattress protector was nasty. They did not have another one, so we had to pack allbour stuff and chage rooms. So we got settled in the room and went to sleep, only to be woke up at 7 the next morning by the people next to us screaming at each other. Understand the hotel can't be held responsible for their customers but I call and reportedbit and they did nothing, because this went on two hours. So when i checked out they said the only compensation they could offer was a whopping 5% off the stay. I hope they got a picture of me they won't ever see me again.

Friends_and_family Family

2/10

Poor

21 Nov 2022

Sonya

Roach Infested

There were roaches everywhere, even in our beds! It was the most inhumane experience I’ve ever encountered. The young guy at the front desk referred to himself as a manger, was rude and argumentative. HORRIBLE experience!

Friends_and_family Family

2/10

Poor

31 Oct 2022

Verified traveler

New Employees needed.

I stayed one night at this hotel and came from out of town. I requested late check out and didn’t get to stay til the time requested and was also given false information about late check out. I was also disturbed in my sleep at least 3 times no where near our check out time . This girl at the front desk was very rude and walked away from me in the middle of our conversation and disregarded me.

Friends_and_family Friends

10/10

Exceptional

23 Sep 2022

juan

good service

Business_and_leisure

2/10

Poor

18 Sep 2022

Mariah

After checking in , my tub had hair all on the sides and roaches on the ceiling and counter tops ! I was disappointed I had to move two other times before I just gave up between the people through the walls, the roaches and the odor . I didn’t sleep at all.

Leisure Self

2/10

Poor

04 Sep 2022

David

They have a heavy infestation of roaches and I didn't realize it until i woke up at 3am for a bathroom break so I'm basically stuck here for the night. I mean i saw the roach waste on the bathroom electrical outlets but it wasn't confirmed until i woke up in the bathroom break. I'll never stay in another extended stay in Katy because the pin oak location also has roaches.It's now 4:54am I'm pretty sure i won't be able to sleep for the rest of the night because I'm uncomfortable & paranoid cuz of the roaches. On first arrival the room had a horrible smell and the stove's exhaust was on and i initially thought it was just a funky smelling room but now I think they rushed a roach fogging and used the exhaust in a fail attempt to try to draw out the smell. I gave a one star review but just know this is intended to be a 0 star review, never again smh

Business_and_leisure Family_with_children

10/10

Exceptional

31 Aug 2022

Denise

Excellent staff

Leisure Self

4/10

Poor

30 Aug 2022

Cheryl

Did not stay at the property. First impression was not good, changed reservations to Comfort Suites (energy corridor)

Friends_and_family Family

2/10

Poor

05 Mar 2022

Nicole

I loved the look and the amenities that came with the room but I was killing roaches the whole time there and I pay way too much money to stay there to be killing roaches to make sure that I didn't bring any back home to my home as well as no one ever came to ask if I needed by sheets changed or toilet paper or new towels, I literally had to go to the front desk and ask for those things on my own

Leisure Self

2/10

Poor

21 Feb 2022

Cherrie-Mae

When arriving the pool looked to be under construction. The manager adv that my room was no longer available and booking over books. The room was suppose to be non-smoking smelled like straight ash trays and had roaches walking around very disturbing and disgusting

Leisure Family_with_children

4/10

Poor

20 Feb 2022

Denice

roaches, toilet backed up in first room they had to put me in another room mold around tub seals were soap go and no pots pans!!!

Leisure Partner

10/10

Exceptional

14 Jan 2022

Taiwana

Love how the staff treated me. I locked myself out the room twice and without any hesitation or attitude, they took care of me and i appreciated that.

2/10

Poor

04 Jan 2022

Callen

Yuck, I left just hours after checking in, didn’t even check out, just had to go.

Leisure Self

6/10

Pleasant

26 Dec 2021

Bryan

The smell is not good for people like me that don’t like smoke!

Business Friends