Holiday Inn Express & Suites Houston West

10/10

Exceptional

02 Jun 2026

Jerren

Everything was as expected.

8/10

Excellent

02 Jun 2026

Xadrian

Great hotel for budget travelers. It had everything we needed (and more), super clean, and the area is definitely walkable.

Partner

6/10

Pleasant

02 Jun 2026

Faye

The room and bathroom needs deep and detail cleaning. Plenty stain on the wall especially near bathroom.
Shower head needs to be update, it’s old and very low it is hard for tall adult to stand and wash hair on the shower. Carpet feels sticky. This hotel is very high traffic, which is good for business but need to do detail clean to bring up the quality of the facility. The staffs is friendly.

Family_with_children

10/10

Exceptional

01 Jun 2026

Angel

good experience

Self

10/10

Exceptional

01 Jun 2026

JOAQUIN

D

Friends

6/10

Pleasant

01 Jun 2026

Maria

Hotel itself is okay the only thing I did not like was the elevators, They are sooo slow you have to wait about 10 minutes every time you want to use the elevators to go up or down. Usually by the time the elevators get to you they are already full with people so you have to keep waiting for another one. I visited other hotels where friends were staying at and they had more floors than ours did and their elevators were fast and easy to access so not sure why our hotel was so slow. The $50 dollar parking fee per night was also a no for me specially because parking is very limited there. We ran out of toilet paper and even tho the cleaning crew would go in to clean the room they did not replace the toilet paper I had to go and ask for some. Other than that the room was fine it had a king bed and we had free breakfast every morning so that was a plus.

Partner

10/10

Exceptional

01 Jun 2026

Pedro

Love the place. Exelent breakfast! Great customer service! Beautiful place

Partner

8/10

Excellent

01 Jun 2026

Stephanie

Couldn’t use any of the chairs around the pool area. All of them were locked up.

Family_with_children

8/10

Excellent

01 Jun 2026

Rupa

Everything was good except the line was unmanageable.

Partner

10/10

Exceptional

01 Jun 2026

Bishowjit

Throughout my stay in holidayinn, I room were cleaned everyday and breakfast was really good. Everyday they have different menu on breakfast and last but not the least staff were really friendly and helpful.
I would recommend this place to everyone.

Family

4/10

Poor

01 Jun 2026

Aaliyah

The rooms super small and not really cleaned well in the showers. They also over charge for parking i recommend you park on the side before the parking garage 55 a night plus deposit 5 days can be 400 be mindful of that

Partner

10/10

Exceptional

31 May 2026

Michael

Very comfortable stay

10/10

Exceptional

31 May 2026

Heidi Fay

Love the pool bar. She was so great. Pillow were so comfortable. Loved the breakfast very organized

10/10

Exceptional

31 May 2026

Jennifer

Great option for the price! 15-20min walk to the beach, kind and courteous staff, very clean and well maintained room and the daily breakfast included in the stay saved us money. Parking is first come first serve so not guaranteed every night. The front desk was very helpful with providing us alternative options during check-in but note that that alternative options are located a few blocks away.

Family

10/10

Exceptional

31 May 2026

Monica

We were really hoping to hop in the hot tub each night of our stay but it was down the entire week.

Family

10/10

Exceptional

30 May 2026

Emalyn

Friendly staff.

Family_with_children

10/10

Exceptional

30 May 2026

sudama

The location - outstanding - very close to the Beach and shopping and beautiful environment

Self

10/10

Exceptional

30 May 2026

Jessicka

Property was nice and great location

Partner

10/10

Exceptional

30 May 2026

Julian

Great trip here,

Family

10/10

Exceptional

29 May 2026

Ky tu

Everything

Partner

10/10

Exceptional

29 May 2026

cadence

It was a smooth check in and they served breakfast which helped for the trip. The rooms were comfortable, the only issues we faced were the elevators do take awhile and the hot tub was not hot instead ice cold. But over all it was a good stay and I would go again.

Family

8/10

Excellent

29 May 2026

Leela

For the price it is what you'd expect. The spa was not hot. Other guests said it was broken. The pool is smaller than I'm used to. Breakfast was very good with variety each day. Elevators were an issue for floors 1-24. Only two worked and cleaning staff used them too- we rode with a worker hauling out garbage one day. Lines would form for elevators after breakfast. The parking exit gate was temperamental. The room was small but clean.

Partner

6/10

Pleasant

28 May 2026

Vera

The staff was great and the breakfast was good. I gave the location three starts because there was mold in the shower

10/10

Exceptional

28 May 2026

Mario

Very welcoming and helpful staffs.

Partner

8/10

Excellent

28 May 2026

Yuliya

Everything was nice but room is so tiny and squished even for two people.

Partner

10/10

Exceptional

27 May 2026

Awashna

great

8/10

Excellent

27 May 2026

Derek Ivan

Ubicación muy buena hotel bonito desayuno muy rico para el precio el staff muy amable también estaba limpio el hotel como las habitaciones

Family_with_children

4/10

Poor

27 May 2026

Guilherme

Great location and good room, but the elevator is very slow, which just made for a terrible experience.

Breakfast didn't have a lot of options.

Friends

4/10

Poor

27 May 2026

Griselda

There is not hot tub; just COLD JACUZZI I was really disapointed this is my first time in Hawaii and their elevator was ALSO broken; we had to wait over 10 minutes to go up or down. The people giving information on the activities all give you different prices for the same activity; you need to make sure all prices are accurate. Some of the staff don't even answer a simple hi \"aloha\". They give you the same breakfast evey day no variety. It was boring.

Family

10/10

Exceptional

27 May 2026

Brandon

My honest opinion everything was good. The staff is very helpful and very friendly. It's always someone at the front desk and willing to help. The rooms are nice and clean kinda small but very cozy. The rooms are cleaned daily and well maintained. The breakfast buffet is nice. Also the location is very ideal. It's located near a lot of restaurants, the beach and shopping areas. I definitely plan on staying there again when I go back to Waikiki.

The only negative thing was the hot tub didn't get warm but that's a minor issue. Other than that everything was great

Self

6/10

Pleasant

27 May 2026

Erika Jane

Check in and check out is easy and fast. The staff are all welcoming and very helpful. The location is also not bad it’s a walking distance to the beach, good eating place and shopping center. The hotel is clean and they have a very good breakfast selection. The only downside is for the weeklong I stayed the elevator is super slow and only 2 is working sometimes it takes 30-45mins wait if the elevator is full. We always eneded up using the staircase.

10/10

Exceptional

26 May 2026

Sara

The continental breakfast at this Holiday Inn is one of the best you’ll have

Family

10/10

Exceptional

26 May 2026

Mike

Very nice staff! The breakfast was great!! Unfortunately, the pool & spa had no heat during our stay.

Partner

8/10

Excellent

26 May 2026

Yadira

Great things: affordable stay, free breakfast, good location, helpful staff.

Not great things: the elevators get full of guests and staff, only 2/3 elevators are functional and it’s very inconvenient getting from your room to the lobby, vice versa. It also gets very noisy at night during windy times.

Family_with_children

10/10

Exceptional

26 May 2026

vincent

This was a great place to stay if you’re looking for a place to stay for convenience.

10/10

Exceptional

26 May 2026

Dayane

The rooms where decent, the bathroom was a little dirty but overall nothing that couldn't be overlooked. The rooms are somewhat small but if you have the \"I only need a room to sleep\" mentality, it shouldn't be a problem. One of the elevators wasn't working, it was faster to take the stairs sometimes. The location is good, a lot of things where a 15 minute walk.

Family_with_children

10/10

Exceptional

26 May 2026

Daniel

Great experience. Highly recommended.

Partner

6/10

Pleasant

25 May 2026

Precious

I was really impressed how the hotel entrance looked very nice, but the wait time for the elevators was too long. Also the rooms are sooooo small the pictures do no justice. The bathrooms could be updated the tubs are old. The breakfast hall could be bigger. It felt to rushed and confusing.

Family

10/10

Exceptional

25 May 2026

Daniela ELIZHABET

Traveled here by myself, and the staff was always nice and helpful. Hotel was well-maintained and clean.

Self

2/10

Poor

25 May 2026

Emil

The Building Is Old.
The people at the front desk when we checked in On May 22, 2026 does not have the Aloha Smile, Personality & Character.

The Elevator is slow,
Almost everyone we meet complaining about it, having to wait up to 15 min to get a ride.

Parking is terrible.
They use the spaces for their laundry big bins which take up spaces.

On the day we werr to check out.
I received a call on my cellphone- a very rude nasty staff who was also very condescending blabbering about our parking.
She didnt even ask she assumed immediately and was lecturing me about how we should park.
I thought to myself , who is this woman.
Who she thinks she is talking to - her kids and lecturing. I just woke up when I got the call.
She even said, you should be paying extra for your parking.
She hang up like it was nothing.
I called the front desk back and told the other person who answered , that one of their staff ia rude.
She was on speaker phone when she called me and all my friends who was with ne heard how she spoke.

Very unprofessional,
There is always a nicer way of saying things, specially to a paying customer.

It was May 25, 2026 at 653am when that lady called me.
I hope she gets repimanded at the very least written up for having such rude attitude.

Friends

8/10

Excellent

25 May 2026

Lindsay

Very reasonable prices for a very expensive area. Waikiki is very walkable. And has easy bus access near the hotel as well. Breakfast was a full buffet style with eggs, pancakes, sausages, pastries etc. Rooms were clean. Views were actually pretty great. I didn't expect that! Staff was friendly and helpful when needed.

Friends_and_family Family

4/10

Poor

24 May 2026

Daniel

It was ok. 2 of 3 elevators were working, which was brutal. Caused 5-10 minute wait times per call. We ended up taking the stairs to avoid the wait, and that was no cakewalk! Don’t like how parking is 45+ per night either. Staff was helpful in my requests. Cleaning was awesome after each morning. Breakfast was also plentiful!

Partner

6/10

Pleasant

24 May 2026

Jeremy

elevators was the worst part of the hotel food was not very good

Family_with_children

10/10

Exceptional

24 May 2026

Naomi

Better than anticipated!
Front Desk Staff amazing!!!

Self

6/10

Pleasant

24 May 2026

Robil

Hotel was in a good location, only issue we had was their elevators. There were countless lines outside the elevator every time we entered the hotel causing delays sometimes 10-15 minutes just to get to your room. They need to have more elevators operable.

Partner

10/10

Exceptional

24 May 2026

Luz

Vengo encantada con mis vacaciones a Honolulu .
Es hermoso. Tada me atendieron de lo mejor. Ya no me quería venir. La gente hawaiana muy amable . Gracias por todo.

10/10

Exceptional

23 May 2026

Alexander

Room was clean and well maintained

Self

2/10

Poor

23 May 2026

Shilpy

Very small rooms!!! Paid extra for an ocean in City view but that was a fail because the angle is horrible... Rooms are small closet spaces. Very small. Bathrooms are cramped

4/10

Poor

23 May 2026

Jacqueline

I had some high hopes for this place.. holiday in is usually very well maintained.
Upon arriving we got in earlier than check in and wanted to hang out in the pool and hot tub area. We'll surprise surprise... the pool was cold and the jacuzzi was colder.. the jets would but literally not hot water. When asked if they could turn it on theu said it has been broken for week. When asked why we are being charged an amenity fee for amenities that dont work?
We literally came here because they had a pool and hot tube and breakfast and were close to the beach. We'll we weren't that close to a swimable beach and the breakfast was the same egg patties and sausage everyday. We asked for bath towels and never received them. Literally no aloha magic here.

Partner

10/10

Exceptional

23 May 2026

steven

staff was excellent! above and beyond to help, even when a concern happen, Amy at the front desk jumped into action to resolve in a less time than expected! Great job to the staff!

Partner

10/10

Exceptional

22 May 2026

Natalie

Breakfast

Partner

8/10

Excellent

22 May 2026

Lilli

The breakfast was awesome. One downside was the elevators. We were on the 43rd floor out of 44 and we were always waiting a long time. Also our elevators didn’t have a button for the fifth floor where the pool was so we had to go down to the lobby go into a different elevator to take us to the pool. Overall, an amazing stay though.

Family

10/10

Exceptional

22 May 2026

Marion

Our stay did not work out so we had to find a last minute lodging. We relied & trusted reviews & chose Holiday Inn Express at Waikiki which we were very grateful of.
PROS:
1. The lady in charge of the 15th floor did not miss cleaning our room daily. We did not need to ask. She even asked if we needed anything else. She was very nice, always present & approachable.
2. Buffet breakfast is exceptional. We were amazed with lots of people staying in this hotel & staff catered to everyone’s needs. They picked up plates & trays & cleaned tables promptly to be available for the next guests.
3. Since we were there already in Honolulu with our luggages, we were accommodated for early check in & were in our room by 12 noon.
4. Since our flight was scheduled late evening, we were allowed late check out at 1pm. They held our luggages for free while we tried to continue to visit other spots. We ended up staying in their comfortable lobby the remainder of the time until it was time to head to the airport. Lady at the front desk even lent us a key to the bathroom during our wait.
CONS:
1. There were only two elevators serving our floor. One was down. There were three other elevators but serving different floors. There was a wait & elevator is mostly packed especially after breakfast. But it was okay for us. They have a lot of guests.
2. Front desk is always busy and has a long line. If assistance is needed, it would be better to be there in person and fall in line. They will gladly help.

Partner

10/10

Exceptional

21 May 2026

Laura

Rooms were very clean and staff very professional.

Family_with_children

10/10

Exceptional

21 May 2026

Robert

Good.

8/10

Excellent

20 May 2026

Florence

Staff was friendly and helpful. Housekeeping staff was friendly. Breakfast was good, staff always made sure it was hot and it helped that one meal was covered. It’s an older building but the rooms were clean and well maintained. Parking can be a bit annoying; once you check in you prepay for parking $49 a night …if you come back to the hotel late, parking is full so you have to park 4 blocks away- pay $50 there and come back to the lobby that night and take that prepaid parking off your stay. It was a hassle that night so we took Uber next couple of nights if we wanted to stay out later and leave the rental car in the parking structure. Location was convenient, walking distance to the beach and restaurants and a few blocks from the food trucks. I would stay there again. Next time I’ll use the pool- I was always at the beach

Family

10/10

Exceptional

20 May 2026

Samuel

I enjoyed staying here. The staff was very helpful, respectful, and nice.

Business

10/10

Exceptional

20 May 2026

Fakhruddin

👍

10/10

Exceptional

20 May 2026

Greg

Great location, easy walking to the beach and surrounding area’s locations. Breakfast was good and large area to eat inside and outside. They were able to secure our luggage on checkout day and hold onto them until our later day flight time. My only slight negative was that i did not earn any IHG rewards because i booked through Expedia. Would definitely stay at this property again.

Partner

10/10

Exceptional

20 May 2026

Jonathan

Awesome spot

6/10

Pleasant

19 May 2026

Nishok Venkatesh

Breakfast is the only advantage. Everything else from amenities, staff and the property maintenance was below average. Old building and rooms are very small and not updated at all. AC was horrible, saw a vintage window unit after so long.

Family_with_children

6/10

Pleasant

19 May 2026

James

Breakfast should have hash browns.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Megan

The breakfast was AMAZING! We had fun playing life sized chess too, great birds eye view of ocean room.

Partner

8/10

Excellent

19 May 2026

Kari

The Holiday Inn was a nice stay. The room was clean and we received fresh towels daily. The elevators are pretty congested so give yourself enough time especially if you are on one of the higher floors. The hotel itself was nice, a little stuffy in the hallways but once in the room the AC was nice. When we stayed the hot tub was the same temp as the pool which was not the worst thing. The gym was enough to get in a quick workout but nothing too special. I think next I would spend a little more money to stay closer to the beach as we walked almost everyday towards the Hilton Hawaiian Village area. Even though you aren’t typically in the room much I think it’s still a nice touch to come back to something a little nicer. Overall a great stay for the price and breakfast every morning was a nice touch!

Partner

10/10

Exceptional

19 May 2026

Yesenia

Clean room and grease service

10/10

Exceptional

19 May 2026

Gerard

Clean room & good breakfast variety

Friends_and_family Family

8/10

Excellent

18 May 2026

Robert

Really central to Waikiki. Shopping and food is close by. The hotel has a helpful staff to help with tickets for events and sightseeing as well as transportation.

Family_with_children

6/10

Pleasant

18 May 2026

angela

Small rooms and elevator takes a long time

Family_with_children

10/10

Exceptional

18 May 2026

Jose

This was our first time in Honolulu. We had an amazing experience. The front desk staff was extremely helpful and welcoming. Virginia and Sheryl were very professional, friendly and helpful. They used sense and sensitivity to our needs and gave us the best advice about the hotel and its surroundings. We are totally satisfied with the staff, the cleanness of the room and the breakfast. We will definitely consider ING hotels for our next trip.

Partner

10/10

Exceptional

18 May 2026

Jeanne Lumanlan

Staff was great. The hotel offered free breakfast and they clean our room daily which was awesome!

Family

8/10

Excellent

18 May 2026

Madison

Breakfast was served daily and always fresh. Rooms were always clean. Will stay again!

Partner

8/10

Excellent

17 May 2026

Robert

It is ever well maintained and clean. If you are staying for three days or less, upgrade your room. The elevators on the regularly priced rooms are a different bank and slower. Upgraded rooms generally will be using the elevators to the upper floors and are express. Parking is first served so evening arrivals may need to park on the street. There is street parking a few blocks away. The breakfast is good and there are lots of staff to help if needed. A good variety of food.
There is a game room and mini golf and two small pools. All are well maintained.

Family

10/10

Exceptional

17 May 2026

Mohammad Samim

I like it room it was very clean service good delicious breakfast one of the good hotels in Waikiki

Self

10/10

Exceptional

17 May 2026

HENRY TUAN

The front desk service is exception. Breakfast can be improved with more variety of selction.

Family

2/10

Poor

17 May 2026

Hanna

The property was fine, decent amenities. But the price is extremely unclear and when asked for clarity the staff is extremely rude. Hospitality is not a strong suit, which is very disappointing. I wouldn’t recommend staying here for the price.

Partner

10/10

Exceptional

17 May 2026

Alma B

Nice staff and clean

Family_with_children

10/10

Exceptional

17 May 2026

Cynthia

Amenities were perfect!

Family_with_children

8/10

Excellent

16 May 2026

Eric

Our room was very clean. It was exactly as pictured on the website. The linens were of high quality and the beds were very comfortable. The bathroom was small, and we prefer a hand-held shower head, but we made do. The staff was super friendly and helpful! We enjoyed the 5th floor amenities: a small put-put golf, large chess board, shuffleboard, ping-pong table, cornhole toss, swimming pool, and hot tub. The hot breakfast was convenient.

Partner

10/10

Exceptional

15 May 2026

Janet

Amazing stay! Would stay there again.

10/10

Exceptional

15 May 2026

Alexandra

Had a great view of the ocean and night time lights 💙. Beds were comfy.

8/10

Excellent

15 May 2026

Jo Ann

Room was clean, air conditioner was very loud. The room was on the smaller side, but it seems to be an older building. The hot tub was not working so the water was as cool as the pool. The outside amenities, (bags, ping pong etc) was a nice way to spend some down time. Overall the facility was nice, the parking garage has a steep incline when entering or decline when leaving, but plenty of parking. Within walking distance to many stores. The staff were super friendly and helpful. Would I stay there again, most definitely.

Friends

10/10

Exceptional

15 May 2026

Maria

The staff are helpful.

Family_with_children

6/10

Pleasant

14 May 2026

Romario

I really didn't appreciate going up 3 floors from where I was staying to get ice because machines weren’t working, hot tube was not even hot, we also saw a bed bug by our beds and not being told that “public parking” is actually outside street parking where you have to go circles looking for a spot. Other then that I did enjoy the complementary breakfast.

8/10

Excellent

14 May 2026

Kyle

Gym/Pools are pretty small. Gym has a small dumbbell rack with 2 adjustable benches. lots of treadmills/row machines/mats - 1 cable machine but only handle style attachments, would benefit from some bars/ropes. Breakfast variety was great, LOTS of food, nice that you can take food back to your room as well. Staff was great, very helpful. Parking is a nightmare after 6-8pm if you have a car rental. Easy to find spots any time before that.

Family

10/10

Exceptional

13 May 2026

Gultida

Friendly staff

Family

10/10

Exceptional

13 May 2026

Nitish K V

Great value

10/10

Exceptional

13 May 2026

Taras

Breakfast was excellent, clean room, Staff !!!

Family_with_children

10/10

Exceptional

13 May 2026

Lorna

I loved their breakfast, staff were amazing. Hot tub was not functional though 😩

Family

8/10

Excellent

13 May 2026

Darnell

Our room could’ve had better cleaning done. We were there for vacation so our small room was ok for sleeping only. Bath tub floor was slippery too! One housekeeper was very friendly every time. Another housekeeper from the weekend wasn’t friendly at all! Location of property was great tho! Walking distance for a lot of places from the hotel. Oh! The hotel parking lot was another thing. So crammed. Height restrictions. Compact cars park in oversized vehicles spaces! 😡

Friends_and_family Family

6/10

Pleasant

13 May 2026

Dilrabo

Everything else was perfect except the Hot tub it was not working and we never got informed.

10/10

Exceptional

12 May 2026

Pattali

Breakfast was nice, location is ideal. Centre point to Waikiki beach and other attractions. Well maintained property

Partner

10/10

Exceptional

12 May 2026

laura

Clean rooms, good breakfast, walking distance to everything!

10/10

Exceptional

12 May 2026

Allen

Fresh food with good variety. Staff are courteous and helpful. Mahalo

Family_with_children

10/10

Exceptional

12 May 2026

Santos Jose Manuel Muro

Breakfast menu was fresh everday but not enough variety. Hot tub heater was broken.

Partner

6/10

Pleasant

11 May 2026

Gordon

Housekeeping could be better; breakfast was fine; great location; friendly staff; luggage handle was broken while luggage was in the storage room; parking was available but tight spots for large vehicles.

Partner

10/10

Exceptional

11 May 2026

Ashley

We love holiday inn’s!! This one was no different!! Great location, wonderful staff, helpful, beautiful outdoor seating. This will be the place that we will stay when we return. The pool is a little small but was never uncomfortable. The staff was great helpful with getting around. Gave good recommendations and very friendly. Breakfast was good, some type of egg everyday, they rotated bacon,portageese sausage, turkey sausage and chicken sausage for protein, they had veggies ,oatmeal ,cereal, toast every day. Great open seating in the lobby.Good water pressure and hot water. Comfortable beds. Not a long walk to the beach. We walked everywhere. Will stay there again and recommend to everyone I know.

Family_with_children

6/10

Pleasant

11 May 2026

Andrew

Hot tub still doesn’t work. Pretty nice overall and a good price.

Partner

8/10

Excellent

11 May 2026

Linda

Breakfast was good. Staff were helpful and accommodating. The WIFI was not good all the time. I had to use my data from my cell phone daily so I could use my iPad. It was convenient to us the public transit as the hotel is on the route to the airport & Diamond Head.

Partner

10/10

Exceptional

11 May 2026

Henrietta

The rooms were a little small but it was ok we did not spend much room in the hotel. The staff was amazing and very helpful and friendly. The Breakfast was good. The hot tub was not working properly so the water was cold. The lighting in the bathroom was not very good. Overall experience was great

Friends

8/10

Excellent

11 May 2026

Vanna

Super friendly staff. I would definitely stay here again

Friends_and_family Family