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Residence Inn Houston Katy Mills

Houston - TX · United States

25401 Katy Mills ParkwayView location

9.0/10Excellent776 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.4/109.4
Condition9.2/109.2
Location9.4/109.4
Neighborhood9.4/109.4
Quality10.0/1010.0
Value8.6/108.6
Amenities9.0/109.0
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Houston Katy Mills

Centrally located in Katy, the Residence Inn by Marriott Houston Katy Mills is a 5-minute drive from Katy Mills Mall and Typhoon Texas. This family-friendly hotel offers an outdoor pool, spa tub, and 24-hour fitness center.

Enjoy complimentary Wi-Fi, gift shops, wedding services, and a free area shuttle within a 5-mile radius. The 126 individually decorated guestrooms feature kitchens with full-sized refrigerators, freezers, and stovetops. Relax on a pillowtop bed with premium bedding, and all rooms include double sofa beds.

A 37-inch flat-screen TV and complimentary wired and wireless internet provide entertainment. Additional conveniences include phones, desks, and complimentary newspapers. Mingle with other guests at the complimentary evening reception and enjoy a complimentary buffet breakfast each morning. For business travelers, there's a 24-hour business center and express check-in.

The hotel also offers 484 square feet of conference and meeting space.

Read more about this hotelShow less

With a stay at Residence Inn by Marriott Houston Katy Mills, you'll be centrally located in Katy, within a 5-minute drive of Katy Mills Mall and Typhoon Texas. This family-friendly hotel is 14.5 mi (23.3 km) from Westheimer Road and 1.8 mi (2.9 km) from Leonard E. Merrell Center.

Make yourself at home in one of the 126 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds.

Wired and wireless internet access is complimentary, while 37-inch flat-screen televisions with digital programming provide entertainment. Conveniences include phones, as well as desks and complimentary newspapers. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Katy?

This hotel has 484 square feet (45 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available Minimum guest age is 21 LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Pool access available from 10:00 AM to 10:00 PM.
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 21 years old
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector and a smoke detector
  • Minimal age
    21
  • Optional fees
    • Uncovered self parking fee: USD 3 per night
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Katy Mills Mall 0.3 km / 0.2 mi
Typhoon Texas 1.6 km / 1 mi
Leonard E. Merrell Center 2.8 km / 1.7 mi
Main Event 2.9 km / 1.8 mi
Katy Veterans Memorial Museum 3.4 km / 2.1 mi
Rhodes Stadium 3.9 km / 2.4 mi
Memorial Hermann Katy Hospital 4 km / 2.5 mi
Legacy Stadium 4.1 km / 2.6 mi
Mary Jo Peckham Park 4.4 km / 2.8 mi
City of Katy Dog Park 4.5 km / 2.8 mi
Katy Grand 5.2 km / 3.2 mi
Times Square Entertainment 5.3 km / 3.3 mi
Katy Park 5.4 km / 3.4 mi
Cinemark Katy 5.6 km / 3.4 mi
Andretti Karting and Games 5.6 km / 3.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2010
  • Total number of rooms: 126
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
Show 37 more facilities & services
  • Check-out hour
  • Wired InternetExtra charge
  • Wi-fiExtra charge
  • Laundry service
  • Babysitting service
  • Fireplace
  • Hotel safe
  • Lift access
  • Newspaper standExtra charge
  • Shop
  • GardenExtra charge
  • TerraceExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • BarExtra charge
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • Business centreExtra charge
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • TV lounge
  • Game roomExtra charge
  • Hot tubExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Non-smoking establishment
  • Minimum check-in age: 21
  • FitnessExtra charge
  • BasketballExtra charge
  • Mini golfExtra charge
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BED • 1 BedroomSUI.H6-KG
    SUITE Accessible KING SIZE BEDPhoto unavailable3 photos

    Residence Inn Houston Katy Mills

    SUITE Accessible KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Room amenities

    • Housekeeping
    • Dishwasher
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Wheelchair-accessible
    • Wi-fi
    • Toiletries
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 36 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable7 photos

    Residence Inn Houston Katy Mills

    STUDIO KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Direct dial telephone
    • Ironing set
    • Wi-fi
    • Washing machine
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Centrally regulated air conditioning
    • Toiletries
    • Housekeeping
    • Dishwasher
    • Cable TV
    • Bathrobes
    • Individually adjustable heating
    • Desk
    • Wake-up service
    • Bathroom
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6-1

    Photos are not available for this room type.

    Residence Inn Houston Katy Mills

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Residence Inn Houston Katy Mills

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • Accessible • 1 BedroomSTU.H6
    STUDIO AccessiblePhoto unavailable2 photos

    Residence Inn Houston Katy Mills

    STUDIO Accessible

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Residence Inn Houston Katy Mills

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Residence Inn Houston Katy Mills

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Residence Inn Houston Katy Mills

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 36 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable6 photos

    Residence Inn Houston Katy Mills

    SUITE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Wake-up service
    • Hairdryer
    • Bathroom
    • Wi-fi
    • Direct dial telephone
    • Toiletries
    • Desk
    • Bathrobes
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Ironing set
    • Washing machine
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-1

    Photos are not available for this room type.

    Residence Inn Houston Katy Mills

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 41 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable4 photos

    Residence Inn Houston Katy Mills

    SUITE KING BED ONE BEDROOM

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    41 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Wake-up service
    • Toiletries
    • Desk
    • Bathrobes
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Wi-fi
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Residence Inn Houston Katy Mills

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 63 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable5 photos

    Residence Inn Houston Katy Mills

    SUITE TWO DOUBLE BEDS

    Room photos

    5 photos

    Room overview

    Smoking room
    Room size
    63 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Double bed 131-150 width
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Cable TV
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Dishwasher
    • Housekeeping
    • TV
    • Internet access
    • Direct dial telephone
    • Hairdryer
    • Bathroom
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk
    • Bathrobes
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS ONE BEDROOMSUITE • TWO QUEEN BEDS ONE BEDROOM • 1 BedroomSUI.2Q-B1
    SUITE TWO QUEEN BEDS ONE BEDROOMPhoto unavailable5 photos

    Residence Inn Houston Katy Mills

    SUITE TWO QUEEN BEDS ONE BEDROOM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    Sofa bed, 2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-B1

    Room amenities

    • Washing machine
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Wi-fi
    • Toiletries
    • Desk
    • Dishwasher
    • Housekeeping
    • Hairdryer
    • Bathroom
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Houston Katy Mills

9.0
Excellent
776 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.4 /10
Condition
9.2 /10
Location
9.4 /10
Neighborhood
9.4 /10
Quality
10.0 /10
Value
8.6 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
07 Jul 2026
Adrian
Clean room and mall nearby
Self
10/10
Exceptional
05 Jul 2026
Edgardo
Our stay at the Marriott in Katy, Texas, was excellent. The hotel was clean, modern, and very well maintained. The rooms were comfortable, quiet, and provided everything needed for a relaxing stay.

The staff was friendly, professional, and always willing to help. Check-in and check-out were quick and efficient, making the entire experience seamless.

The location is another major advantage, with easy access to shopping, restaurants, and major highways, making it convenient whether you’re traveling for business or leisure.

If you’re planning a trip to the Katy area, this hotel is an excellent choice. We would gladly stay here again and highly recommend it to other travelers.
Family
10/10
Exceptional
02 Jul 2026
Hussein
All excellent; minor issue, the AC in the room was very noisy
4/10
Poor
25 Jun 2026
Christopher
The food and staff are good. The room was not an accessible room yet had a fold down seat and bars in the shower. The seat leaked rust, the body wash fell off the shower wall and the towels were old. The HVAC was noisy but the bed was comfortable.
Partner
10/10
Exceptional
18 Jun 2026
Esperance
The Hotel needs to Renewal the towels they become too old 🙏
10/10
Exceptional
14 Jun 2026
Julian
Staff was nice
10/10
Exceptional
14 Jun 2026
SANDRA
Clean room
Partner
10/10
Exceptional
14 Jun 2026
Michael
Clean place and near shopping and restaurants. Staff was great and helpful , will visit again when we need to stay in the area.
Family
10/10
Exceptional
14 Jun 2026
Allison
Welcomed in by friendly staff. No issues. Room was spotless. The grounds are very well kept. Breakfast was good. Easy access to everything.
Friends_and_family Family
8/10
Excellent
13 Jun 2026
Lewis
The rooms were very clean. The hallways however had a smell to it, like the carpet needs to be cleaned. Maybe invest in industrial air fresheners in both halls and rooms. There was a molded orange in the bowl of oranges for breakfast. I alerted the waitstaff. Overall wasn’t bad. Across the parking lot from a mall.
Partner
10/10
Exceptional
11 Jun 2026
Chasity
Everything was perfect.. maybe more choices for breakfast
Friends_and_family Family
10/10
Exceptional
25 May 2026
Diane
We had a great weekend getaway. The room was clean, the kitchen area was spotless. The mall was right across the street. Dining options were close by too. Highly recommend.
Partner
10/10
Exceptional
23 May 2026
Lakeshia
The room was clean and the breakfast was good and fresh. I would definitely go back and stay.
Family_with_children
8/10
Excellent
10 May 2026
Linda
Nice staff clean room with shopping close buy.
Partner
10/10
Exceptional
04 May 2026
June
Front desk lady, Jaway was very accommodating and helpful. I love our room. We will chose this place for stay next time we visit Katy.
Friends_and_family Family
10/10
Exceptional
26 Apr 2026
Thomas
Clean room, pet friendly, stayed in a suite with one other couple. Great staff
Friends_and_family Friends
10/10
Exceptional
25 Apr 2026
Tamara
Everything was great no complaints.
Partner
10/10
Exceptional
01 Apr 2026
Scott
Fine
8/10
Excellent
26 Mar 2026
John
Within walking distance of two of my favorite restaurants.
Partner
8/10
Excellent
18 Mar 2026
Katherine
Breakfast was solid. Staff was always nice. Our room didn’t cool off with the AC like I normally experience so it was warm. The bathroom door didn’t lock and the door to the bedroom was difficult to shut.
Family_with_children
10/10
Exceptional
17 Mar 2026
Debbie
Great location with lots of green space for the kids.
10/10
Exceptional
17 Mar 2026
Cristian
Didn’t get in but the whole hotel was very nice
6/10
Pleasant
23 Feb 2026
Jamie
Room had a musty odor. Coffee pods weren’t replenished. Ridiculous daily parking fee.
10/10
Exceptional
15 Feb 2026
B
BREAKFAST LOVELY AND STAFF SO FRIENDLY...ESPECIALLY AT CHECK-OUT TODAY AT 8:15 AM!!!!!!!!!!
Leisure Family
10/10
Exceptional
12 Feb 2026
Maribel
Very good stay as usual. Staff is always very friendly and helpful. Room was clean.
Business
8/10
Excellent
05 Feb 2026
Leticia
Clean and plenty of towels. Kitchen was well organized. Living room and kitchen was very roomy.
Leisure Friends
10/10
Exceptional
15 Jan 2026
Asma
I have stayed
10/10
Exceptional
02 Jan 2026
William
Nice rooms, pleasant staff, good breakfasts
10/10
Exceptional
25 Dec 2025
Mike
Big room and comfortable bed.
Leisure Partner
10/10
Exceptional
15 Dec 2025
RIHAB
Yes room was very clean and nice. Breakfast was great.The staff were very friendly and helpful. Will definitely come back again. Thanks 😊
10/10
Exceptional
14 Dec 2025
Apolonio
Very clean room, staff were very courteous.
Family
10/10
Exceptional
12 Dec 2025
Tammy
Staff was great always so helpful
Hotel very clean friendly
4/10
Poor
16 Nov 2025
Christopher
Room was not ready.
Business_and_leisure
2/10
Poor
16 Nov 2025
Brenda
Horrible customer service! Will never book here again! The manager was awful and should not be working there. I have never dealt with such terrible hotel staff in my life. Dismissive and unhelpful beyond words.
Business Self
10/10
Exceptional
12 Nov 2025
Cynthia
Courteous front desk attendants and very good breakfast (free). Comfortable bed and clean room
10/10
Exceptional
07 Nov 2025
Juan Jose
Clean room, Staff and everything OK
Friends_and_family Family
10/10
Exceptional
04 Nov 2025
Jeff
Great location, plenty of food and you’re right next to the mall in Katy Mills
Business Self
10/10
Exceptional
03 Nov 2025
Kristy
Room was spotless.
Business
6/10
Pleasant
02 Nov 2025
Rene
The room was very clean and had nice amenities. We liked being able to have two separate bedrooms for us and the kids. The road noise from the highway is pretty loud. The second night we had someone staying above us and we could hear them every time they walked around. They were awake until almost midnight and up again at 4am. Beds and pillows weren’t great. Breakfast was decent.
Friends_and_family Family
4/10
Poor
31 Oct 2025
Rachel
While the hotel may be nice. Be aware..they charge $3.00 a day to park your vehicle. Thats is absolutely ridiculous to charge a customer who already paid a considerable amount to stay and then add a parking fee ti the bill. I will NOT stay here again as a result. Thats is nothing more than penny pinching your customers and its Bad for business. Especially when surrounding hotels don't charge!
Leisure Family
8/10
Excellent
24 Oct 2025
Carlos
Cozinha razoável! Falta taças para vinho.
Local ótimo, tranquilo, com mall ao lado
Friends_and_family Family
10/10
Exceptional
20 Oct 2025
Francis
Good location to Katy Mills Mall, rooms good size, and with good amenities.
Leisure Partner
4/10
Poor
18 Oct 2025
Sarah
Ice maker didn’t work. Internet TV was spotty at best. Rooms need updated.
Business_and_leisure Partner
8/10
Excellent
14 Sep 2025
Aaron
It was a nice room. Decent size and good working AC and other appliances. The hot and cold were backwards on the shower so that was kind of annoying but overall it was good. There was not a hot tub like we had been led to believe so that was a bummer and the noise level from the pool and a yappy dog was slightly distracting… But overall clean rooms, a convenient spot, and decent beds.
Leisure Partner
10/10
Exceptional
06 Sep 2025
Nancy
Very nice room with 2 bedrooms and 2 bathrooms. Great setup in a safe & quiet location with lots of shopping & dining.
Leisure Family
10/10
Exceptional
03 Sep 2025
Ruth
The roomwas spacious and comfortable. The complimentary breakfast offerings were flavorful varied. Didn't have the chance to use the pool but will be back!!!
Leisure Self
10/10
Exceptional
30 Aug 2025
Linc
The staff was great
8/10
Excellent
29 Aug 2025
Joshua
Was a good stay
Leisure Family
6/10
Pleasant
21 Aug 2025
Tova
The hotel was fine. The door could not be programmed with a card on the last night and they were suppose to give me 10k points and they never did.
Friends_and_family Family
10/10
Exceptional
12 Aug 2025
Shane
Had a great stay close to everything
8/10
Excellent
03 Aug 2025
Kayla

Cat smell in our room

Our room was clean but very much so smelled of cat urine / litter box as I’m sure the prior resident had a cat. It was overwhelming but we decided to just deal with it since it was only 2 nights. We do not have animals.
Friends_and_family Family
10/10
Exceptional
04 Jul 2025
Wesley
Great stay!!
Family
10/10
Exceptional
23 Jun 2025
Josh

5 star stay

It was perfect everything was perfect and very comfortable! Will be back.
Partner
10/10
Exceptional
21 Jun 2025
Alissa
Friendly staff and the room was clean. Breakfast was also pretty good
Leisure Family_with_children
8/10
Excellent
18 Jun 2025
Garwain
The space in the rooms are nice. I just hate that i can't get the points for my stays at the hotel
Business_and_leisure Partner
10/10
Exceptional
03 Jun 2025
Joseph
Very good 👍😊
Business_and_leisure Self
10/10
Exceptional
15 May 2025
Holly
Great location and access to shopping and restaurants.
I think the people next door were extended stay with lots of pets. My husband's allergies were at a high with all the animals.
Someone brought their cat to breakfast.
Love the option of pets for people but I think there needs to be some limits and boundaries, like not allowed in the dining area.
10/10
Exceptional
16 Apr 2025
Deanna

No complaints

We were right across from the mall, perfect location. We used the gym. It was a great stay.
Friends_and_family Family
10/10
Exceptional
24 Mar 2025
Scott
Everything was great!
Business Self
10/10
Exceptional
21 Mar 2025
AMANDA
My go to when I’m in the area
10/10
Exceptional
10 Mar 2025
David
Clean, nicely decorated for the holidays, good was good, room was spacious and clean, staff wasn't as nice or helpful, i had an issue with my reservation needing to be changed and the staff was not helpful at all, like they didn't care to help, lost a few hundred dollars due to a minor issue they could have resolved for me
Leisure Family_with_children
6/10
Pleasant
06 Mar 2025
Susan
There are \"several other options\" for a hotel in the direct area. Wish I would've known. The price we paid was high vs the quality received.

It is very outdated. Our room smelled musty and like a prior guest was a heavy smoker. Furniture in the room was worn, ripped & outdated. Bed / Linens were mediocre at best. Bathroom was also very dated.

It was clean.
Business Partner
10/10
Exceptional
03 Mar 2025
David
Room was like a little apartment. Spacious and clean. All necessities, pleasant staff. Good breakfast
Leisure Family_with_children
10/10
Exceptional
22 Feb 2025
Verified traveler
Comfortable bed. Clean room. Good value. Pleasant staff. Weather was really cold and the heat/AC did a decent job but was noisy and blew directly on the bed.
8/10
Excellent
17 Feb 2025
April

expectations

All in all was good \"after check-in\" I was told a couple days prior I would get a \"call\" about early check-in and I did not. I called day of and they said you will get an email-I did not. When I called after they told me that my room \"would probably be ready (about an hour and half after) I was told \"yes we sent that email your room is ready-maybe there is something wrong with your emai/phone\". I was ok with the regular check-in if needed however the information I was given was not what happened and it made planning a bit more difficult. Otherwise stay and room was nice
Partner
10/10
Exceptional
17 Feb 2025
Cory
Everything you need in 1 location. Its like a stay away from home room was well stocked fresh and clean. Didnt have to leave room for anything.
Leisure Partner
8/10
Excellent
12 Feb 2025
Al
The breakfast was probably the highlight of our stay. Great location, good food options nearby, the only downside was the room. It definitely needed a bit of updating and when we walked in the air was off and it smelled musty. After opening the windows for an hour it was all good. Would stay again, just needed minor updates!
10/10
Exceptional
20 Jan 2025
Roland

Amazing Hotel!

This hotel was perfect and very nice! The hotel came with a kitchen and was perfect for the family I would recommend this hotel to any family that's staying in Katy!
Business Family
10/10
Exceptional
11 Jan 2025
Brian

Really great stay

Our stay was really great, the room was perfect for my family and it definitely helped having the full fridge/freezer combo and kitchenette they even supplied all the basic cookware and dining necessities to cook and eat your own meals! the amenities in the room blew us away. I will be choosing to stay here anytime im in the area.
Friends_and_family Family
4/10
Poor
27 Dec 2024
Eric

Extremely Disappointing

We had called ahead when booking to make sure the pool would be open. Yes. Wrong. It was closed for the duration of our stay. We asked if roll aways were available. Yes. Wrong. None available either night. We asked if we could move to another room. No. Supposedly no other rooms were available, even though there were only 14 cars in the parking lot. We tried to cancel our second night to stay elsewhere but because we booked through Hotels.com we couldn’t. Hoop was broken on basketball court. No cookies. Breakfast only went until 9AM and even then they were out of all the pastries by 8:10AM. We typically ONLY stay at RI’s but after this miserable experience we’ll be looking for something new.
Friends_and_family Family
10/10
Exceptional
23 Dec 2024
James
I was able to check in early and the facility was amazing. Clean and linen smells great.
Self
8/10
Excellent
21 Dec 2024
ANTHONY

Better than expected

Once we passed through the stinky entry vestibule, everything was great. Whomever mopped the floor used dirty water and or dirty mop.
Friends_and_family Family
8/10
Excellent
21 Dec 2024
BAILEY
Good
Leisure Family
10/10
Exceptional
09 Dec 2024
BEATRIZ
Shopping and dining really close.
Leisure Family
10/10
Exceptional
04 Nov 2024
Arthur
A very ice place to stay. Feel like at home. Except Houston weather with rain and thunderstorms.
Partner
10/10
Exceptional
03 Nov 2024
Kareem
All good
Leisure Family
10/10
Exceptional
29 Sep 2024
Jeremy
Great hotel- staff was nice and very helpful! Room was nice and very spacious!
10/10
Exceptional
12 Sep 2024
Monty Warren
Great location. Nice room.
Leisure Family
8/10
Excellent
01 Aug 2024
Heather
The amenities were great as well as the free breakfast
Business Pet
2/10
Poor
31 Jul 2024
MaryLou
Our Room Would Not Cool Below 71’ Which Made The Night Pretty UnSatisfying
10/10
Exceptional
16 Jul 2024
Indrayani
Great service during hurricane Beryl! Fantastic staff!!
Business_and_leisure Family
8/10
Excellent
16 Jul 2024
Trevor
Decent property. Not a lot of options in the area for food or entertainment other than Katy Mall
Business Self
10/10
Exceptional
17 Jun 2024
Josue Daniel
Excellent stay. Very quiet area and is conveniently located near interstate. Lots of dining options around the area. Hotel was clean and staff were super polite and helpful. Would definitely stay here again.
Leisure Family
2/10
Poor
25 May 2024
Thomas
Can’t believe they charged us for parking our vehicle. What a rip off.
Friends_and_family Friends
10/10
Exceptional
16 May 2024
Susana
The property was clean. The staff were very helpful. Would stay there again
Leisure Family
6/10
Pleasant
15 May 2024
Tracy
The staff was very friendly and the outside of the hotel was well kept. But there was a stale/unchanged air filter odor in our room, plus a lot of cracks and damage to the walls. Just didn't feel like the most comfortable place to spend the night.
Business
10/10
Exceptional
09 May 2024
Kay
The hotel was clean, staff was mind, restroom and linen were stellar.
Business_and_leisure Partner
8/10
Excellent
23 Apr 2024
Abida
The breakfast selection was very good.
Business_and_leisure Partner
10/10
Exceptional
21 Apr 2024
James
As described, clean, nice view, spacious
Friends_and_family Family
10/10
Exceptional
08 Apr 2024
Rob
Great room, clean and accommodating!
Friends_and_family Friends
8/10
Excellent
26 Mar 2024
Trevor
The gym and pool were always in good shape consistently
Business Self
6/10
Pleasant
17 Feb 2024
Robert
Convenient hotel
Leisure Family
8/10
Excellent
11 Feb 2024
Trevor
The open suites are quite nice
Business Self
8/10
Excellent
23 Jan 2024
Lara
Easy access to shopping mall/ quite
Leisure Family
8/10
Excellent
23 Jan 2024
Lara
Easy access to the shops- walkable distance- Quite environment
Leisure Family
10/10
Exceptional
13 Jan 2024
Carol
Pet friendly and restaurants all around
Leisure Pet
6/10
Pleasant
09 Jan 2024
Christine

It’s OK

Cleanliness was fine. While we had 1 bedroom and space which was large, it felt tight. Furniture was hard and cluttered so if you want to sit in the livingroom it just wasn’t comfortable.
Partner
8/10
Excellent
11 Dec 2023
Delorianne
Friendly staff, clean rooms, very spacious, complementary breakfast
Leisure Partner
10/10
Exceptional
12 Nov 2023
Maurene
This property was spacious and easily accessible. The area is more safe than hotels directly on I-10. The staff was very friendly. We loved the Christmas decorations.
Leisure Family
6/10
Pleasant
10 Nov 2023
Jamey
The location of this property can’t be beat. Overall it was clean and modern. Our only issue was an odd and strong odor in our 2 bedroom unit. I really don’t know what it was but possibly related to vaping? It was so bad I went to Walmart to buy air fresheners.
Leisure Family

Location & surroundings

Residence Inn Houston Katy Mills
25401 Katy Mills Parkway, Katy, United States

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Residence Inn Houston Katy Mills

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