WoodSpring Suites Houston I-10 West

4/10

Poor

12 Jul 2026

Milhan

Room had a stale smell which permeated mattress. No hot water in shower.

Self

4/10

Poor

26 Jun 2026

Eleiyah

I booked with expedia they took my money. i got there and the room wasn’t available

Partner

8/10

Excellent

14 May 2026

Jeffrey

Very friendly staff on hand to answer any questions customers might have. The hotel was off the highway which made the stay very comfortable and quiet.

Self

2/10

Poor

26 Apr 2026

Ron

My fiance and I was killing random roaches in our room. The room smelt like mildew. Asked more than 3 times for a remote to the tv. It was hardly anyone at the front desk when we needed assistance.

Partner

8/10

Excellent

22 Mar 2026

Jose

Room was clean. Aisles smell like old, it needs aromatics, my bed creaks, a little croach in the bathtub

Partner

2/10

Poor

14 Dec 2025

Dorothy

This place smell like pissed and they had roaches.

Self

10/10

Exceptional

15 Apr 2025

Emily

Tracy, the Manager....needs a raise! Property managed top notch and understands binds travelers sometimes get in. Wont stay anywhere and its all because of her.

Leisure Friends

4/10

Poor

20 Oct 2024

Ricardo

Remote was never fixed for TV. There were no dishes or coffee pot in the room.

Leisure Self

4/10

Poor

27 Nov 2023

David

The bed was comfortable but that is the only positive thing I can say. The TV had no remote and didn't work manually. There were no utincils or cookware in the kitchette. The tub was missing parts from it and the room smelled of stale cigarette smoke.

Leisure Self

4/10

Poor

15 Oct 2023

Jessica

The room looks very clean but had an odor and the blinds were falling apart

Friends_and_family Family

2/10

Poor

06 Oct 2023

Abdulwahhab

Very very bad hotel and bad room not clean and smell bad, bed experience and never stay again

Business

10/10

Exceptional

15 Aug 2023

Jerramie

Five stars

10/10

Exceptional

13 Aug 2023

Jerramie

Great extended stay! I really enjoyed it!

2/10

Poor

01 Jun 2023

Kemosha

The room was horrible I left right away

Leisure Partner

6/10

Pleasant

08 Feb 2023

Justin

I enjoyed the staff working there. I didnt like the fact that there were roaches in my room

Business Self

2/10

Poor

30 Jul 2022

George

The bugs come out at night and some during the day

Not good at all... whenever i shop for a budget friendly stays i don't expect the greatest but the issues here are unacceptable. Reaches and German bugs everywhere in the room tyrn the lights off and scream for help. That's all. Hope they call an exterminator because they're infested on a major scale

Partner

2/10

Poor

18 Jul 2022

Cordell

The property was very poorly kept and I waiting 15 mins for service before calling a number only to be told the customer service rep will be arrive in a few minutes.

Leisure Friends

2/10

Poor

17 Jul 2022

Mecca

Dirty, smelly, had roaches with the lights on, rings around the toilet bowl lest goes on

Business_and_leisure Family_with_children

6/10

Pleasant

25 May 2022

Alice

#1 Not very clean. #2 Room key cards didn't work on outside entry doors. # 3 No coffee in room or lobby. #4 No ice machine. #5 Kitchen area had no utensils, pots, etc. & microwave had not been cleaned (was dirty). #6 Only 1 bar of soap in bathroom (no shampoo, lotion, etc.) & no hand towels (only bath towels & washcloths). #7 there were several items that needed repair (a cabinet door in kitchen, grab bars in bath were loose,etc).

Business_and_leisure Self

10/10

Exceptional

03 May 2022

LaTiffany

Others things as soap, fast wifi, iron, ironing board has to be purchased not included in services

Business_and_leisure Family_with_children

2/10

Poor

25 Apr 2022

Mario

The hotel was nothing like the pictures. It is dirty, run down, and there were even windows that were broken in and covered with wood. I did not sleep here after checking in because I just couldn't bring myself to do it. The staff were nice enough but the hotel was just nasty.

Leisure Friends

2/10

Poor

28 Mar 2022

Rosa

Upset

The check in date in the evening the hotel moved me to another location with a higher rate. The other hotel didn’t have my reservation. The other hotel room had a puddle of water from the AC.

Friends_and_family Family

10/10

Exceptional

23 Mar 2022

Quinline

Great👍Management Staff! Very Quiet and Clean Hotel. The Manager is very nice and professional.

Business_and_leisure Family

4/10

Poor

16 Mar 2022

Yen-Kuang

no coffee maker, no ice machine, promise there was breakfast, but no!

No soap, shampoo, conditioner, toilet paper, tub stopper, tub curtain unless you ask for it at the counter!

Business Family

10/10

Exceptional

16 Mar 2022

Quinline

Our stay was wonderful! The place is quiet and peaceful. The Management Team and Extended Staff Team are amazing people. We had a good 👍 experience. The Manager Tracy is awesome with a wonderful personality.

Business_and_leisure Family

8/10

Excellent

11 Mar 2022

Jody

The staff is super friendly

Leisure Self

10/10

Exceptional

09 Mar 2022

Quinline

Our stay at the WoodSpring Suites was an awesome experience. 👌 All the Staff Members a polite, professional and are well trained. They are consistently maintaining the hotel interior and exterior areas of the property. The Management Team are amazing individuals. Loved it so we have decided to extend our stay! Thanks 😊, WoodSpring Suites Team

Business_and_leisure Family

10/10

Exceptional

03 Mar 2022

Maria C

Nice for a quick stop

Location was easy to find, right around the corner to Tx Children's hospital, the front desk clerk was awesome, check in wassuper easy. Rooms were very clean and comfortable.

Friends_and_family Family

4/10

Poor

20 Feb 2022

Verified traveler

No thank you

Nice exterior and free parking. When I pulled up to the hotel in the evening, there were a group of people smoking cigarettes (and I hate to judge, but it looked like they were homeless or from a halfway house — one woman didn’t have any teeth, one man in a wheelchair had no legs), but I still proceeded to checkin. The staff was really nice, but like the other comments say, there is a horrible smell that lingers throughout the hotel. When I got into my room, I thankfully didn’t see any roaches or bugs, but there was a really foul smell baked into the floors and the beds. The floor was gross so I kept my shoes on the whole time. The walls are also thin, so if you want to get a good nights rest, this isn’t the place. Housekeeping isn’t offered until after 5-7 days of your stay. This is an extended stay hotel, but something gave me the impression that some of these people were homeless or sent here by fema or some sort of government program.

Self

6/10

Pleasant

19 Feb 2022

Shant

Its an ok place not good but ok

Leisure Family

8/10

Excellent

03 Feb 2022

Susan

clean, modern, simple

Friends

10/10

Exceptional

31 Jan 2022

Artie

Peace of mind

It's comfortable,it's 👍 nice.

Self

10/10

Exceptional

26 Jan 2022

Artie

Cool

It's good

Business

8/10

Excellent

15 Jan 2022

Jody

The staff are super friendly, helpful and the place is clean.

6/10

Pleasant

05 Jan 2022

Courtney

It was just somewhere to sleep for the night but not many options. People were hanging out outside and drinking in the parking lot. It wasn’t the greatest stay.

Leisure Partner

2/10

Poor

05 Jan 2022

Yoan

The place has an unbearable smell. They don't clean the rooms. There is noise all day. We could never rest

Business_and_leisure Family

4/10

Poor

29 Dec 2021

Ricardo

the breakfast is very bad. no good

Business Family

6/10

Pleasant

23 Dec 2021

Jordan

The only issue I had was upon checking in, the room I had actually paid for wasn't ready. The following day, that evening I literally got stuck inside of my room because of the door handle mechanism broke and the door wouldn't open. After about 2 hours of myself and the hotel staff trying to open it we finally got it open and I got moved into a another room but that room turned out to be less than what I paid for it originally I believe so ultimately I'm not sure if I was even in the right room that I paid for. Other than that everything else about the hotel itself is great. It's quiet and the staff was very helpful and understanding and it felt like a safe area as well. Other than the door incident, they stay was great.
.

Leisure Partner

4/10

Poor

20 Dec 2021

John

walking and travel distance to stores nearby. The bed was very hard, unable to sleep well, elevator and hallways smelled due to tenants pets....

Leisure Family

8/10

Excellent

12 Dec 2021

John

The good: friendly and helpful folks, second least expensive place among dozens in a busy area (first least expensive place in the area is a horror), and i thought i was getting a small room that maybe had a mini fridge. Turns out there is a full size fridge, a microwave, and even a 2 burner range. It's an efficiency, more or less.

The not so good: no breakfast, but there are also no common areas other than hallways so idk where they'd serve it if they did. Not a big deal especially since the rooms are well equipped for you to fend for yourself. And over a three day stay i did see one, and thankfully only one, German roach goosestep across the counter. Forgivable, since I live in Florida anyway, where the cockroach is the state bird, but a bit more attention from an exterminator would be a good idea.

Leisure Self

10/10

Exceptional

11 Dec 2021

Jody

Everyone is really nice

2/10

Poor

09 Dec 2021

Verified traveler

Not what I expected

Business

4/10

Poor

29 Nov 2021

Rayanna

I didn't like anything the room smelled like wet dogs had been there for months. The a/c did not really work room was hot and hallways smelled terrible.

Leisure Partner

2/10

Poor

06 Nov 2021

Verified traveler

Disgusting

Absolutely disgusting hotel. Cockroaches everywhere. Hallways smell like trash!

Business

10/10

Exceptional

30 Oct 2021

Jennifer

Loved it

Leisure Self

2/10

Poor

20 Sep 2021

Verified traveler

I had not one but three bugs in my room. The first bug I saw and called the front desk. They came up to spray and hours later after I had left, I come back to my room to see two more. I felt so uncomfortable and I left the same night having to find another hotel out of pocket. Very disappointed

Friends_and_family Friends

2/10

Poor

10 Sep 2021

Shanecia

Horrible

The hotel room was dirty..the sheets were dirty..alot of roaches was running around in the room..I'd seriously like to get a refund..i couldnt even stay there the night..i had to leave and take back my key in the morning ..it was horrible.i wouldnt recommend this place yo no one

Friends_and_family Friends

8/10

Excellent

05 Sep 2021

Arica

Although the view is nice their is a smell around the hotel

Leisure Self

8/10

Excellent

05 Aug 2021

Verified traveler

As expected. Quiet, slept good.

Leisure Family

10/10

Exceptional

28 Jul 2021

Verified traveler

Everything was great, as expected. Will recommend to my family and friends.

Leisure Family

2/10

Poor

13 Jul 2021

Verified traveler

It was really disappointing
There were also cockroaches

Business Friends

8/10

Excellent

10 Jul 2021

Verified traveler

It was just for one night but the beds nor the pillows were too comfy. It was a place to sleep. The check in process was easy and the woman at the front desk was very nice.

Leisure Family_with_children

2/10

Poor

01 Jul 2021

Nikhat

My booking was canceled without notice

I didn’t get to stay, when I reached there I was told that my booking was canceled and I wasn’t aware of it. They told me that the hotels.com didn’t inform us. I paid for the hotel and didn’t get to stay there. We had to book another hotel on the spot for triple price. Hotels.com need to get their availability straight

Partner

2/10

Poor

28 Jun 2021

Aric

Severe roach infestation

Well my girlfriend and I thought we’d found a great hotel at a great price. Only to found out at 2 in the morn that we had a severe roach problem. Stayed up all night killing roach after roach. Hotel staff claims room was treated by pest control last Fri and that the roaches were recessed into the walls and just now coming out, so that leaves us with having to deal with the fallout of these roaches. Spoke with another guest and he and his wife had same problem in their room. Staff gave me industrial strength insecticide left over from pest control, sprayed behind fridge and insecticides was so strong it made my girlfriend sick to the point were she threw up. This has been a MISERABLE experience. Avoid this nasty unclean hotel at all cost.

6/10

Pleasant

25 Jun 2021

Verified traveler

Decent place to stay, the employees were helpful

Positives: The staff was very helpful, and the room was \"big\"

Negatives: Room was not ready by check-in time, there were at least 4 small bugs/roaches, there was some cosmetic damage to counters.

Self

2/10

Poor

24 Apr 2021

Verified traveler

This place is old, dirty, smells terrible, hiding and unsafe. There is people that looked like homeless in the front of the building, and cars would come and drop stuff(don’t know what), and leave. It looked like a drive thru. Also there is a terrible l, dirty smell in the hallway. We end up leaving same night!! Look for a different hotel or you will end up losing your money.

Leisure Family

10/10

Exceptional

05 Mar 2021

Laura

Love this place!

Front desk staff has always been very nice and accommodating. I understand that there are technical issues and busy nights occasionally but they do their best to always make it right, with good spirits and friendliness.

Partner

8/10

Excellent

21 Feb 2021

Verified traveler

Overall good stay! Price was right! Staff was great.

Friends_and_family Family

8/10

Excellent

10 Feb 2021

Verified traveler

Overall my stay was fairly nice. It was clean, friendly staff and no issues with neighbors.

Business Self

6/10

Pleasant

07 Feb 2021

Calvin

I saw stains and a roach but it was still a nice stay overall.

Partner

8/10

Excellent

13 Jan 2021

Brent

Great hotel

Nice hotel the lady at the front was very nice. First room heater didn’t work I called she actually went up
To new room and turned heater on for me then brought me new room key. That’s excellent customer service.

Business

10/10

Exceptional

16 Sep 2020

Michael

I love the location of this property because it is close to a variety of different restaurants and easily accessible to the highway if you need to get on it.

Friends_and_family Family

2/10

Poor

07 Sep 2020

traveler

Rusty appliances. Smelly room and need pest control.
Only toilet papers available.
Pans and silverware available for koney

8/10

Excellent

11 Aug 2020

Verified traveler

Clean, comfortable. OK for a stopover going through town.

Business Self

8/10

Excellent

25 Jun 2020

Sal

nice and clean. Good location. Friendly staff. close to many restaurants.

Friends_and_family Family

8/10

Excellent

26 May 2020

Verified traveler

No swimming pool on the property. Otherwise its a nice place

Friends_and_family Family

8/10

Excellent

09 Mar 2020

Verified traveler

Everything was ok and it waa great place to stay. Will always stay there when am in town

Friends_and_family Family

6/10

Pleasant

03 Mar 2020

Verified traveler

The people in other rooms were too noisy. I couldn't sleep well because of that.

Friends_and_family Family

6/10

Pleasant

04 Jan 2020

Verified traveler

Car honking and cars turning lights on me when I went out to smoke. But I am a Targeted Individual so this is expected.

Business Self

2/10

Poor

01 Nov 2019

Verified traveler

They listing they have kitchen but they do not provide any cookware or dishware set
Even spoon or knife
If you want you have to buy from them and the room is dirty and not clean
I just check it and leave right away to another hotel
Please check out before you book
Do not waste your money and your time

Leisure Family

4/10

Poor

21 Oct 2019

Shawnw.Crites

The fee for my service animal of $30.... Did not know until check in..... They say pet friendly.... But apparently not........
That ruined my trip...

Friends_and_family Pet

6/10

Pleasant

20 Oct 2019

Verified traveler

Ya que tienen cocina dentro de las habitaciones podrian poner unos platos y cubierto, la habitacion muy limpia pero deberian poner mas cosas de aseo de champu de javon, otra mesita de noche, maquina expendedora de bebidas, por lo demas bien gracias

Friends_and_family Family

10/10

Exceptional

17 Oct 2019

Musala

Very nice place,very nice customer service.The only bad thing the carpet has an odor smell, it need to be taken care of.

Friends_and_family Family

6/10

Pleasant

11 Oct 2019

KevinJohnson

The location was real good since it right by everything. And the price was right.

Friends_and_family Family

10/10

Exceptional

24 Aug 2019

Robert

My stay at this hotel was absolutely wonderful. The staff was very courteous and delightfully talkative, most importantly my room was completely spotless and comfortable! I was in the room nearest the elevator and with the TV off I could barely tell anyone was coming and going. This will be my new go-to location when I'm in the area for sure! Highly, highly recommended.

Business Self

2/10

Poor

20 Aug 2019

Verified traveler

While the staff was friendly - no complaints there, this hotel was abominable.

We checked in late at night - our key didn't work because as we were informed by the staff, they had had to \"lock out the last person to use the room and housekeeping had forgotten to unlock the door\" for guest use.

This fact obviously took us aback as why would a hotel have to lock out a guest unless that guest was of the very worst sort. The doorjamb looked like it had been attempted to be pried from the door with some sort of tool or crowbar. The other rooms did not look like this from the outside, so the best room was obviously saved for us.

The room looked alright other than some housekeeping misses (pubic hair on the soap rest in the shower and some less than clean sheets). I was also put off by the fact that there were literally two flat pillows on the bed (I have a picture), so my boyfriend and I slept pretty much flat.

At about 4 AM - my boyfriend and I were jolted awake by what can only be described as a train-like sound in the room. We were both groggy and trying fumbled around for about a minute before realizing it was the fan in the bathroom that was making this horrible noise..

The noise would only stop if we turned the bathroom light on - so we did that and shut the door in an attempt to go back to sleep. In the morning, we were able to shut off the light without incident - at about 8 AM the sound started again. We decided to check out a day early and go elsewhere.

Friends_and_family Partner

10/10

Exceptional

20 Jul 2019

Verified traveler

Very clean around the whole facility. My room was in excellent condition.The staff was very friendly and professional

Business Self

2/10

Poor

07 Jul 2019

Marsha

I’ll never stay here again. Staff was very rude & racist.

Business Partner

6/10

Pleasant

07 Jul 2019

Ryn

you definitely get what you pay for. by the way they only have one hair blower the entire facility and i was told by the front desk, she didnt know where it's at!

Business_and_leisure Family

8/10

Excellent

01 Jul 2019

Carolyn

Nice

It was nice for the price and very friendly staff they where prompt and attentive

Family

8/10

Excellent

24 Jun 2019

Verified traveler

Liked that it had a kitchen. Clean. Friendly staff.

Leisure Family

6/10

Pleasant

11 Jun 2019

Jerry

Friendly staffs. But hotel hardware condition is very bed and need to be improved.

Friends_and_family Family

4/10

Poor

05 Jun 2019

Laura

WoodSPRINGS

The mattresses are horrible. It’s like sitting on the boxsprings and coils. They only service the room every seven days. You have to take out your own trash and take your dirty towels to the counter to get clean towels. We had to go to the counter to request more toilet paper when we ran out. The bathroom faucet did not work, it only ran hot water (barely) no cold water. The staff were extremely friendly

Family

6/10

Pleasant

22 May 2019

Samuel

Hotel is outdated. Room is small and also has outdated amenities. Probably never stay at one of these again.

8/10

Excellent

06 May 2019

Verified traveler

The property was clean and also a non smoking facility/location. The two things that I did not like about the property was that it is hard to locate at first,. It sits behind the Sheraton Four Points Hotel so I kept missing it When I finally seen after two u-turns off of I10, the driveway of part of a storage unit parking area. Also, the rooms are small but the type of staying quarters, that was understandable. The beds were not that great. Very firm. But again, overall a very clean and quite place.

Leisure Self

6/10

Pleasant

03 May 2019

Verified traveler

Insects like cockroach and dirty floor and carpets. The clean service did not go the room anyday.

Business Self

10/10

Exceptional

20 Apr 2019

THEO

Nice place

Very good

10/10

Exceptional

17 Apr 2019

Reginald C

10- I

Great clean and punctual when it comes to service.

10/10

Exceptional

04 Apr 2019

Verified traveler

Fantastic staying there need to improve beds and more locations

Friends_and_family Family

2/10

Poor

29 Mar 2019

carlos

Worst place in Huston

Roaches this place is disgusting

2/10

Poor

25 Mar 2019

Verified traveler

Just terrible. They clean their roo.s once a week. They do not change the sheets the whole time.

Leisure Self

8/10

Excellent

24 Mar 2019

Verified traveler

Everything was great but no ice or continental breakfast

Friends_and_family Family

8/10

Excellent

23 Mar 2019

Linda

Value Stay

It was affordable and convenient. It has a small issue with bugs. However, the hotel met my needs.

8/10

Excellent

19 Mar 2019

Rachel

Awesome

I Really Do Like My Stay. It's Quiet And The Staff Are Very Nice.

8/10

Excellent

19 Mar 2019

Verified traveler

On highway. Close to shopping, restaurants, and bars. 15 minutes drive to Galleria.

Friends_and_family Family

6/10

Pleasant

09 Mar 2019

Verified traveler

Uncomfortable bed, upstairs guest noisy all night!!

Business

10/10

Exceptional

09 Mar 2019

Verified traveler

It nice and neat and also have kitchen very comfortable for people.

Friends_and_family Friends

10/10

Exceptional

06 Mar 2019

Verified traveler

Peaseful, quaint, cozy... Comfortable enough to stay again

Leisure Family

8/10

Excellent

02 Mar 2019

Verified traveler

I liked the kitchenette.

I didn't like front entrance had no where to wait for rides and other guests.

Business Self

4/10

Poor

16 Feb 2019

Jens

If you like roaches and I mean a lot of them, then this is the place for you to stay....otherwise I would stay away. I commented on having killed four roaches after my first night and nothing changed (one critter I killed was crawling on me while sleeping). Some of it may have to do with the fact that they only clean the rooms every 6-8 days and you have to bring down your own dirty towels to get them replaced.

Business Self