Name: Express Inn & Suites Houston Katy
Address: 22157 Katy Freeway, Katy, 77450, US

2/10

Poor

10 Jul 2026

annie

The owner was very rude. I got a one bedroom for me and my son and the next day tried to keep my receipt due to a guest? Sounds ridiculous

Partner

2/10

Poor

21 Jun 2026

Brenda

The sheets were dirty with crumbs and different types of hair on several areas of the sheets. I called the managerand shared the outage. She was very abrupt and said the sheets were clean because she put them on the bed. I asked her to come up and see the crumbs and hair, she said, \"I'm not coming out in the dark\" and hung up on me. I immediately called Expedia and shared the horrible experience. I slept in a chair and checked out in the morning. I took pictures of the crumbs and hair and labeled each of the hair and crumbs with paper, identifying how dirty the sheets were. The hair dryer had long strands of hair stuck to the dryer hanging down. I took a picture of this as well. The iron was broken and the ironing board was filthy as well. The motel refused to refund my additional 3 days I paid for and offered another room when I was checking out. I was baffled that she actually thought I would stay there after being called a liar especially with the photos showing hair and crumbs.

Self

10/10

Exceptional

11 Mar 2026

Alisa

C/S . Room very clean and quiet.

Partner

2/10

Poor

08 Mar 2026

Ashley D

Staff was opening the door while i was sleep told her something and she did it again good thing i had the lock on the door the second time

Partner

2/10

Poor

03 Mar 2026

soheil

I had a very disappointing experience with this location. The staff was rude and seemed very confused about basic procedures. The checkout process was unorganized, and I was charged extra tax that no one could properly explain.

To make things worse, they deducted money from my deposit upon return and claimed that the credit card company charged them transaction fees — which makes absolutely no sense and should not be the customer’s responsibility.

They also took a wet towel from the room but never replaced it, which shows a lack of attention and poor service standards.

Overall, the experience felt unprofessional and frustrating. I would not recommend this location unless management seriously improves customer service and transparency in billing.

Self

10/10

Exceptional

04 Jan 2026

John

Very nice area. Good selection of restaurants.

Partner

2/10

Poor

09 Nov 2025

Charles

The lady was very rude. She charged me $15 for an extra person and said I had to pay cash or I couldn’t check in to charge me a $50 deposit and kept it. The headboard fell apart and fell on my foot and instead of compensating me, she kept my deposit and tried to call the police terrible service terrible attitude. This lady is highly confrontational. And I want my money back, including my deposit.

Business Partner

8/10

Excellent

06 Nov 2025

Donald

Pay at hotel! Otherwise have to pay deposit...

2/10

Poor

25 Sep 2025

celis

The worst experience in check in, lady with a bad attitude. I had to leave without any refund from hotels. Com no one couldn’t help

Self

2/10

Poor

26 Nov 2024

Jose

My experience was terrible and quite disastrous. There was no customer service at all. The air conditioning barely worked, and the worst part was the unpleasant odors, including noticeable smells of drugs, in the hallways and rooms.

2/10

Poor

30 Sep 2024

maria

no me gustó

6/10

Pleasant

16 Sep 2024

Dellademn

okay, for low budget person

2/10

Poor

17 Aug 2024

Verified traveler

Stay away

We booked a day in advance and called hotel.com to confirm our stay and was reassured that they had a room for us and said the hotel confirmed our stay. After landing from airport at 1030pm with our daughter , we were tired and hungry. We drove almost an hour to get to the hotel and they told us they over booked and there was no rooms available. We had no where to go because all the hotels around were sold out. This was the worst experience and would not recommend this place.

2/10

Poor

03 Aug 2024

Ashley

There was no parking when I checked in, so I parked across the parking lot and my car was towed. I am now late for work and cannot locate my car either.

4/10

Poor

05 Jun 2024

Mario

Issues with the doors and amenities

Partner

2/10

Poor

26 May 2024

KURT

Room smells of tobacco.
Dirty bedding

Business_and_leisure Family_with_children

6/10

Pleasant

28 Feb 2024

Brandy

The room had bugs.

Leisure Self

10/10

Exceptional

25 Sep 2023

Ellen

I got all the sleep I needed. Thank you I will return again.

4/10

Poor

28 Aug 2023

maria elisa

run down hotel

They do not have Internet in the room, it is neglected with burnt sheets, its burnt lights and it is appreciated that there is no constant maintenance, I'm sorry I had to say

Partner

6/10

Pleasant

09 Jun 2023

Cyrus

Just ok

It is just ok. Nothing to brag about but a place to sleep if you are looking for a place to sleep in that neighborhood.

Business

2/10

Poor

23 Jan 2023

Dean

Not friendly, Bugs in the room, used towel hanging in bath room. Will never return

Business Self

2/10

Poor

06 Mar 2022

Lella

Reserved room with hot tub. Well hot tub room not working. Then ice machine doesnt ever work.

Leisure Partner

6/10

Pleasant

09 Dec 2021

MELINDA

Older needs updated

Older motel expensive for condition. Killed several bugs in room

Self

2/10

Poor

09 Aug 2021

Michael

Beware

When we got to the room it appeared that the room had been used or not cleaned appropriately. We went back to ask for another room and were denied because “she was short maids”. The website offers parking for bus, and RV. I had a medium Penske truck pulling a trailer and there was ZERO chance to get into that “bus and RV “ spot. Maybe a car with a 10 foot trailer!!! I would NOT go back there if it was free!! There was no shampoo to shower with:(
Only positive ….. easy on and off of I-10.

Friends_and_family Family

2/10

Poor

23 May 2021

Verified traveler

wish i wouod havw taken photos, i just left the room after seeing a dead cockroache on the bathroom floor. definitely not like the picture no way was i getting into the “suite” bathtub. Overall disgusting

Partner

2/10

Poor

05 May 2021

Verified traveler

Don't stay here.

Business

2/10

Poor

25 Mar 2021

Verified traveler

DO NOT STAY HERE!!!!

TERRIBLE SERVICE!! Don’t stay here!! Lady in front office I’m guessing she’s owner is rude. She has no customer service. Hotels customer service is also trash, they refused to give us refund claiming, it’s at the hotel approval. So we went into the room, first thing my boyfriend did was use the restroom. I brought in a half drinking beer inside the room, i chugged the beer and threw it in the trash. Mind you when we first walked in the pillows was flat as if someone came in the room laid down and walked out. When my boyfriend came out the restroom he said the toilet doesn’t work and the towels look used they were dirty. At that point I said let go get another room, or see if she has a solution to the problem. I tell the lady at the front, she gets really angry , start yelling saying we used the room because their was a beer in the trash can and said the trash bag was wet. I gave her the key so she could see what we were talking about, she refused to give it back and said we needed to contact hotels for refund she said they wouldn’t give us one which they didn’t. She refused to give us another room, saying we used the room, we was in the room for a total of 10 minutes. After she took the room key, I followed her inside front office where she went into the back room and was yelling on the phone with someone about what just happened for 10 minutes. When she came out I asked what was she going to do? She started yelling & cursing saying we used the room it’s been 20 minutes.

Partner

4/10

Poor

22 Mar 2021

Robert

Alarm clock kept going off at random times, as well as the radio.

Self

2/10

Poor

15 Mar 2021

Lorenzo

Run down terrible Shady atmosphere around there.

Our stay was Terrible the property is run down. They have a no refund policy once they swipe your card or you pay through your app. The room wasn't ready even though it was well after 3pm and also the office clerk manually shut off the water to the room we complianed and she came with a water key to manually cut the water back on in our room we said wow!! I am surprise thise hotel is on anyone app to book.

Partner

2/10

Poor

15 Mar 2021

veronica

Our check in was at 1, we arrived at 2:30 and the room was not ready. We had to make it to a family party and had to stay elsewhere.

Friends_and_family Family

2/10

Poor

14 Mar 2021

Verified traveler

TERRIBLE SERVICE. I called to change my room from king to queen; no answer. I was also going to arrive late so I needed to talk with someone on staff. When I arrived, after paying through Expedia, the motel sold my already booked room! I am reaching out to Wyndham and will post further updates once I hear from Wyndham.

Business Partner

8/10

Excellent

08 Mar 2021

Andy

The stay was good but that morning before check out room service was knocking early in morning almost walked in on me while I was in shower

Partner

2/10

Poor

21 Feb 2021

Verified traveler

Nothing, they would not honor our deal. Not happy with Expedia right now !!

2/10

Poor

17 Feb 2021

Edwin

A scam.

We showed up and were told they would NOT honor our confirmed reservation. Had to try other accommodations. Worst experience ever.

Friends_and_family Family

2/10

Poor

03 Oct 2020

Verified traveler

worst hotel I ever experienced

Room had strong odor of smoke when I checked in , but I was told if I smoke I would be charged a smoke fee, I advised the lady I requested smoke free but my room smelled strongly of smoke. I was charge an additional fee for a 2nd guest, even though I purchased a king size bed and online when i booked it said it hold up to 2-3 guest. There was no mention online that only 1 person per a room allowed. The lady up front was rude and unfriendly.

Partner

2/10

Poor

14 Sep 2020

Anthony

DO not stay there

It was horrible no atm they ask for extra money and I had to call police on front desk

Friends_and_family Family

2/10

Poor

12 Sep 2020

Rebecca

Do NOT waste your money or time here!!!

Do NOT patronize this hotel!! I have NEVER been treated so poorly as a paying customer in my life!! I stayed 4 days (unfortunately we evacuated and there were no other places to stay) I very kindly requested a handicap accessible room and was told she didn’t have those! HOW IS THAT LEGAL?Also, she charged me $240 extra because I had a chihuahua with me. Sheesh!! The room smelled like mold and smoke and had roaches casually walking outside and in the room like they owned the place. ROACHES YA’LL!! The lady that runs it fussed at my 11 year old daughter while we were packing up to leave and told her to get in the room and get her the linens!! EXCUSE YOU???!!!! So, I really don’t mind that my dog shed all over in those sketchy looking sheets on the bed.

Friends_and_family Family

2/10

Poor

20 Aug 2020

Donna

Nonsense

The manager misbooked the date for the room. No refund, no change, etc. We paid for a room didn't even get the key to

Friends_and_family Family

2/10

Poor

12 Jul 2020

Christy

The room was dirty and the bathtub had a dirth towel from previous. They charged a extra deposit to make sure you didnt smoke or have pets. Stayed one night never again. July 11. 2020

Friends_and_family Family

6/10

Pleasant

29 Jun 2020

Kansan

Nothing fancy and no perks because of COVID so just a place to rest your head. Good location

Friends_and_family Partner

10/10

Exceptional

30 May 2020

Verified traveler

A Nice Stay!

A nice stay. It was located off of the freeway, and a convenient location to where I needed to be for 2 days in Katy. Front desk was very helpful.

Self

2/10

Poor

27 Apr 2020

Nick

The manager was very rude and over stepping her boundaries constantly calling cops on other guest
Stayed for 3nights cops called every single day no one ever was arrested or even tickeded

Partner

2/10

Poor

09 Mar 2020

Verified traveler

Never returning

Lady who owned hotel was awful. Breakfast consist of cereal and waffles ,poured appled juice that was rotten. Hotel room was dirty had nasty stuff all over the floor

Friends_and_family Family

8/10

Excellent

03 Mar 2020

Jose

The room smelled really bad as cigarette smoking!

Business

2/10

Poor

29 Feb 2020

Verified traveler

No good service, No good utility, too much smelling from comfort, much rust water from bathroom

4/10

Poor

11 Jan 2020

OG

Ac / heat was not working at all. Paper thin walls. Had the ac worked I would have utilized it to counter the noise from the highway. Heard all the folks walking above us till about 2am

Leisure Family_with_children

4/10

Poor

06 Jan 2020

Aaron

Some how it showed me reserving a handicap room. Which I did not. And the lady got upset that I did but i didn’t

Business

2/10

Poor

11 Nov 2019

Rod

Staff is absolutely rude, would not give me a room unless I paid for an extra person when I booked a double bed room. Was given the stupidest excuse. Do not recommend. Disgusted.

Business Partner

8/10

Excellent

05 Nov 2019

Verified traveler

We stayed local. Nothing fancy. Hot tub had a few issues but we were able to resolve it. Room had a few bugs in it that we needed to kill. No bed bugs though. Just bugs. Other than that issue all was good.

Partner

4/10

Poor

21 Sep 2019

Verified traveler

I had made the reservation for one adult, even though the price for two adults was the same, but I live in Katy and had a full house, so I just needed a friend to stay there for the night. When we got there the receptionist said she would charge extra because we were two adults and the reservation was only for one adult. I explained that I was just dropping him off and was not going to stay and she said that a lot of people say that but they actually stay etc., she said that they would be watching and if they found that I stayed they would make an extra charge to my card. I never had an experience like that I felt so disrespected. I am picking up and expect she will not make any extra charges to my card.

Friends_and_family Family

2/10

Poor

15 Sep 2019

Karma

Bad customer service that requires a pre deposit on a old dirty motel smh

Friends_and_family Family

2/10

Poor

04 Sep 2019

Felipe

Avoid if possible

We were planning a romantic evening with the Jacuzzi room, but we encountered dirty sheets, roaches in the bathroom, and the room was hot because the air conditioners were off

Partner

4/10

Poor

11 Jun 2019

Verified traveler

👎

Customer service was terrible. They couldn't even figure out how to check us in. We called to try to get our reservation changed to a room with a hot tub and they wouldn't change it even though there plenty of empty rooms when we arrived.

Family

4/10

Poor

11 Mar 2019

Nicole

It was really bad we had to wait one hour in the car before we gotcha check in the lady at front was no wear to be found she lied to us and said she was at the front desk the whole time she was asleep in her room.

Family

2/10

Poor

28 Dec 2018

Amador

Zero

It suckef

8/10

Excellent

05 Aug 2018

Valreese Walker

I would stay again for a quick visit

nice location

Friends

6/10

Pleasant

29 Jul 2018

Cindy

Our room was clean as could be but it smelled like cigarette smoke. Desk told us we could change rooms but we did not. Left at 6 the next morning and there was no coffee in office where breakfast was. No breakfast out either.

2/10

Poor

15 Jul 2018

Melissa

Rude clerk to receive you. Water would either run too hot or too cold on it's own. Wifi never worked. Cleaning staff tried entering at 9 am when check out is at 11. Then they tried running a hold after the room was paid upfront without explaining it to us at the counter. The only reason I knew of the separate charge was because my bank notified me.

6/10

Pleasant

14 May 2018

Tina

Roaches and Dust

The room was gross, dead roaches, live roaches, an inch thick of dust on everything and cup rings on the side tables. Pretty sure the room hadn't been touched in weeks. The air conditioner took 5 hours to cool the room off. The staff was great and very nice. The Jacuzzi was the only good part of the room oh and the pillows.

Partner

4/10

Poor

03 May 2018

JAnne

Very Disappointed

The check-in was easy and quick. We took our bags to room and then had to leave for activities in the area. We didn't return to room until after midnight. The toilet wasn't working/flushing, there was water on the bathroom floor from a leaking toilet. There was dust on the clothes rack and other items. The sign said breakfast from 6 am - 9 am. We went into breakfast area at 6:15 am (one table total) and no coffee, no breakfast nothing. We checked out at 7 am and they were finally loading the coffee maker. Told desk clerk about toilet and she implied that we must have done something to it. Will NEVER stay there again. Bad reflection on Super 8 which we've usually been happy with.

6/10

Pleasant

02 Mar 2018

Verified traveler

The hotel is nice the person who checks you in is real rude

2/10

Poor

24 Dec 2017

sharon

Motel by the highway

Toilet plugged, told me to come get plunger.
Went to room in afternoon, my door wide open with suitcase inside ,as were 4 others,for over 20 minutes with no employee in site. Took luggage and locked in car. Goop on table when I arrived, still there after cleaning-employee put lamp on it. There's more....

2/10

Poor

22 Dec 2017

chris

The absolute worst hotel I have ever stayed at

I have been staying here a few weeks while my home is being repaired and this is absolutely the worst hotel or business I have ever encountered. I've been called a lazy a**hole on my days off for laying in bed by the owner/manager Nina. She's demanded that I help her clean rooms?? And has walked in on me changing without knocking then leaves the door open and says I need to get out so she can clean. She lives in the front office and is always intoxicated. She refused to give me a new key after I locked myself out, stating that I need to wake my wife up next time instead of her. She has no night staff and the little staff she did have I watched the maid throw a broom at her after she was so unbelievablunbelievably disrespectful to the maid so she quit and walked off the lot right in front of us. She treats us like dogs actually I treat my dog better. She acts like she's giving us free rooms and we need to help out. I pay 80 bucks a night! I literally cannot even put into words how horribly this place is the property itself isn't so bad but I've honestly never been treated so bad by an establishment that I am paying. DO NOT STAY HERE!!!!

8/10

Excellent

12 Dec 2017

Joe

Small place but was within reasonable distance to food, shopping and our evening out.

Family

4/10

Poor

16 Nov 2017

Tony

Last resort

Not enough parking space, had to park around corner in next building. Not friendly host at desk. Overall horrible, I left right after check in, not happy

6/10

Pleasant

01 Nov 2017

cathy

Close to hospital

Clean room. Not much parking. Not much of a breakfast just cereal and a gallon of milk in the fridge.

4/10

Poor

30 Oct 2017

Dez

Bad management

I overheard the front desk lady cursing the F word to a guest over the phone and disrespecting a man checking out. She has been rude to everyone including me.

2/10

Poor

29 Oct 2017

Cipriano

Worst Place Ever

Lady at front desk gives the worst customer service, really rude and unprofessional!!

8/10

Excellent

26 Oct 2017

Jim

Better than expected.

convenient location for planned activities, comfortable and clean

2/10

Poor

10 Oct 2017

JAMIE

Violation of ADA Service Animal laws

It took us forever to find a place available due to Hurricane Harvey. When we arrived my fiance went in and the lady said the only room they had was a handicap and it had a Jacuzzi in the room and that was an extra $28. She said it had just come available and still needed cleaned. How is it that you have a reservation yet no room was even available. The room was dirty and the room next door had about 40 beer cans sitting outside. The Jacuzzi was dirty and loud in the middle of the bedroom. In the morning I went to get breakfast and it was 9:03am and she said it was too late..ok? Punctual Much? Then as I was loading the car she asked me 3 times if we would be gone by 11am and each time I said yes. As I loaded my purse and service dog she came running out of the office yelling about the dog stating she was going to charge us extra. She kept yelling for proof and on and on. I went to the car to get the card and my fiance went to go back to the room and the door was locked..I specifically remember leaving it open because I had no free hand to shut it. He went back to the office and met me there and asked her to let him back in but she ignored him until I handed her the card from the national registry ADA service animals. She took the card from me and proceeded to make a phone call while giving him another room key but when he arrived the room was wide open..She refused to allow us to look at the cameras! And I had to fight her upside down to get the verification card back!!

Partner

6/10

Pleasant

19 Oct 2016

Martha

A place to sleep!

Location was great for us....right off the !-10 freeway. Requested a non-smoking room....first one smelled so bad I went back to the office and to give the staff credit she was already working on another room for us. Said she realized that the first room had been abused by last tenant and it would take 4 days to get the smell out. Handled quickly. The area for continental breakfast was so tiny it should have been a \"why bother\" .....we went elsewhere for breakfast.

2/10

Poor

11 May 2016

Michael

THIS HOTEL WAS SO BAD IT HAD A SMELLY TYPE OF ODOR

I HAD THE WORST EXPERIENCE AT THIS HOTEL. THE FRONT DESK AGENT WAS NOT EXPERIENCED IN HANDLING GUESTS AT ALL. SHE WAS VERY RUDE TO ME AND COMPLAINED THAT I DIDN'T PAY HER FOR THE ROOM,THAT I PAID EXPEDIA AND SHE DOESN'T RECEIVE THE MONEY FOR MY STAY!!!

4/10

Poor

15 Mar 2015

Lee

Problems in the Office

We didn't get our confirmed rate until we spent 1/2 hour insisting and showing emails. Desk clerk could barely speak English.

8/10

Excellent

04 Jun 2014

Ronald2

A simple but nice room.

This motel is clean and quiet and close to a good restaurant. There is nothing fancy, but for business it fits the bill very nicely in quality and price for the area.

6/10

Pleasant

03 Nov 2013

Jenn awesome mom

Not impressed

The room was clean and comfortable, but i was not impressed with the free breakfast for the price i payed for the room. There was no toiletries provided and the t.v. remote had tape holding in the batteries.

Family