Name: Best Western Plus Katy Inn & Suites
Address: 2006 Katy Mills Boulevard, Katy, 77494, US

8/10

Excellent

25 Jul 2026

Mario

I was given a room that still has someone in it when I walked in. How they didn't know that he had not checked out and the room had not been cleaned yet is beyond me. They gave me another room but it was awkward to walk in on someone else.

10/10

Exceptional

25 Jul 2026

Fifi

We really enjoyed the room. Plenty of space and was clean, quiet, and cool. Loved the proximity to shopping and dining. Friendly staff.

10/10

Exceptional

20 Jul 2026

Juan C

Everything went as expected, thank you!

Self

10/10

Exceptional

16 Jul 2026

Jonathan

Security staff was extremely helpful. Check in was smooth. Great breakfast. Shaun was awesome.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

LaWanda

Rooms were clean. There was not a lot of towels but the front desk gave me more. Bed was uncomfortable. That is my only complaint.

Friends_and_family Friends

2/10

Poor

05 Jul 2026

Aracely

Left after the first night. And didn’t get reimbursed for the rest of the stay

Family_with_children

10/10

Exceptional

27 Jun 2026

Alma

Very nice place

Partner

10/10

Exceptional

20 Jun 2026

LAWRENCE

They have made numerous changes over the last few months, I’m not sure if mgt changed but I can see a difference.
Breakfast is not as warm as it should be, selection is fine it’s just hit and miss on how hot it will be.

Self

10/10

Exceptional

18 Jun 2026

Clay

Good breakfast

Self

8/10

Excellent

18 Jun 2026

John

Clean

10/10

Exceptional

14 Jun 2026

April

Friendly check in, clean property

Partner

10/10

Exceptional

14 Jun 2026

Merlin

The property was older but well maintained and clean. Bed was nice and firm and you could actually sleep on the pillows without them pushing your head into your chest!!

Very good location as well. Just across the street from a really nice little Italian restaurant!! Best lobster bisque ever. And WAL-MART was right around the corner.

Full breakfast and fresh yogurt with all the toppings.

Will stay there again!!

Friends

10/10

Exceptional

13 Jun 2026

Melinda

Nice clean room breakfast was good

6/10

Pleasant

12 Jun 2026

John

We booked a Full Suite with Kitchen - there was no Paper Towels, No Forks, 1 Spoon, 1 Coffee Cup and No Wine Bottle opener. Went to the front desk and inquired the staff member was very nice and made an extra effort to look for a wine bottle opener but none found. Had to go to local Wal-Mart and purchase a wine opener. Hence, I found that same staff member who was very nice and I donated the wine opener to the hotel,

Was disappointed that we purchased a nice meal but had no utensils (Fork, Spoon etc) to enjoy our meal at the hotel. The breakfast staff were pleasant & polite, and they put out a decent spread, but the scrambled eggs were cold - thankfully there is a Microwave available to heat the meal up.

Would like to give them another chance.

Family

10/10

Exceptional

08 Jun 2026

Mark

Easy to access location

Family

8/10

Excellent

07 Jun 2026

Lindsey

The first bathroom we’ve had in a hotel in AT LEAST 10 years that was CLEAN.
Thank you from a “clean freak”

Partner

8/10

Excellent

03 Jun 2026

everett

It was ok

Partner

6/10

Pleasant

02 Jun 2026

Gina

The room we were assigned to had a creaky floor. Squeaked loudly with every step across the main floor. Returned to front desk and was easily assigned another room. I certainly appreciated that. However, at no time did the employee on duty make eye contact with me or my husband throughout our 4-night stay. The employee was not rude or mean but was also not the least bit friendly. Customer service should be priority #1 in any business. Both of us would usually overlook minor to moderate less than desirable accommodations when treated with kindness and basic respect. Room needs upgrading. Water was nice & hot. A/C was nice & cold. Did not use housekeeping, but did have some communications with the non-English speaking housekeeper to get fresh supplies and she was extremely sweet and helpful. Location was great for our needs. Easy in and out. Breakfast was adequate.

Partner

6/10

Pleasant

31 May 2026

Delores

Staff not friendly

Family

8/10

Excellent

30 May 2026

LAWRENCE

The hotel has continued to improve, they have freshened up the place, the stay was fine my only complaint is the bed pillows were horrible, they were as light as a cotton ball, seriously I slept on 3 pillows .
Breakfast could have been warmer, pastries/ bagels/ bread are not intended to be served cold out of the cooler

Self

10/10

Exceptional

30 May 2026

Aimee

Great Place. Clean rooms.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Irma

All was good. Location and price is good

10/10

Exceptional

22 May 2026

Pam

Clean, comfy room and beds. Breakfast was very good, lots of choices. The bacon was GREAT! Friendly staff too.

Friends_and_family Family

8/10

Excellent

21 May 2026

BARBARA

Easy access from the freeway. Unfortunately it appears someone must have stolen the remote for the TV. They didn’t have a replacement. We were told to use the buttons on the TV but there was only an on/off so TV was unusable. Bed was EXTREMELY comfortable. Breakfast was good. Check in was easy even though it was sold out due to graduation. Ice maker on our floor was broken. Only had decaf for the keurig in the room. Good lighting in the bathroom.

Partner

8/10

Excellent

20 May 2026

Kelvin

Nice clean comfortable rooms.

8/10

Excellent

19 May 2026

Amy

Room comfortable. Breakfast was billed as the best in the area, but not a whole lot different than other hotels.

Self

10/10

Exceptional

19 May 2026

Rayna

I didn't care for the breakfast but it's nice that it's there if somebody's hungry Hot tub was broken that was a big disappointment however the pool was amazingly refreshing for that I will come back

4/10

Poor

19 May 2026

Mary

I arrived and was told very little about the property until I asked about amenities. I asked for feather pillows and he practically laughed, “no this is all we got” then to learn that the hottub (one main reason I chose it) was not working. In the morning when I I left I placed the “please clean early” tag for my room and then returned at 6 pm it wasn’t touched, garbage not removed, only one fresh towel, no bed made. I went to the front desk and he said they were busy getting the rooms reset for the people coming in! Oh I get it, who cares about the current patrons!
The sheets were ill-fitting so when you turned over they didn’t stay in place and bunched up underneath me. The pillows were made of foam which I am allergic to so no pillows for me. It really didn’t matter because even if I wasn’t, the pillows were so compact that they were uncomfortable to even sit against. I consider myself a thoughtful customer, all garbage is in the receptacle, used towels in a pile. Nothing out to have to work around. I expect courtesy in return.
The breakfast was fresh. It would have been better if I could talk to the kitchen staff to ask a question but she didn’t speak a word of English.

I won’t be returning.

Self

10/10

Exceptional

18 May 2026

Grace

Thank you to the front desk for finding a shower chair for me! Much appreciated 💐

Friends_and_family Friends

4/10

Poor

18 May 2026

Barbara

Check in started a 3, I arrived at 4 and there was no room ready in spite of my reservation. The desk clerk told me it was because they had a lot of checkouts that morning. I was confused about that because they already had an extra hour. They told me it would be another hour to 1 1/2 for a room. When i came back the room was ready and was clean, the sheets bathroom and towels were all cleaned well. However it had a musty smell that made me feel like the owner doesnt keep up with deep cleaning of the upholstery and carpets. Not necessarily the hotels fault but the hallway smelled strongly of weed from one of the rooms. The breakfast was minimal but adequate. The morning front desk clerk was very nice and friendly.

8/10

Excellent

14 May 2026

Naser

The room was clean overall; unlike the impression I got after seeing the bench shown in the pic

Self

10/10

Exceptional

12 May 2026

heather

Let me check in a little early. Ac Worked great good tvs its was really nice!!

Self

8/10

Excellent

11 May 2026

Reynaldo

Clean room, Quiet, close to everything

8/10

Excellent

11 May 2026

Michael

It was all good

Friends_and_family Family

4/10

Poor

11 May 2026

Patrick

breakfast closed to early and was poor quality

Partner

8/10

Excellent

09 May 2026

DIANA

I found trash in my room

Self

8/10

Excellent

07 May 2026

Susan

Breakfast was great! Yes, the parking was safe and well lit

10/10

Exceptional

20 Apr 2026

THOMAS

clean room and nice hotel close by shopping

6/10

Pleasant

18 Apr 2026

Rodney

Paid extra to reserve a suite with a kitchen for a four night stay. The room was nice and spacious and the kitchen was nice and well outfitted and supplied. The only problem was that the bed was hard and very uncomfortable, as was the couch, which I assume made into a hide a bed. Those things made the stay less than comfortable.

Partner

6/10

Pleasant

17 Apr 2026

Franchester

The room had roaches in it. You could look at the carpet and tell that it’s not vacuumed on a regular basis. I wouldn’t stay here again.

Self

8/10

Excellent

14 Apr 2026

Mark

Clean room, friendly staff.

10/10

Exceptional

12 Apr 2026

Robbyne

Clean room and easy check in

Partner

4/10

Poor

10 Apr 2026

Karen

Hot tub was slightly warm, disappointing

Family

10/10

Exceptional

06 Apr 2026

Sharon

I have been staying here more than once and it is my \"go to place to stay\" when I'm in Katy. I tried to let management know when I checked out that room 316 had two situations to fix. One of the sliding closet doors is off track and some caulking around the faucet in the bathroom would stop a minor water leak. I will always stay here when I come to Katy. I love it

Self

10/10

Exceptional

03 Apr 2026

Guillermo

Clean, quiet room. Professional staff.

Partner

6/10

Pleasant

27 Mar 2026

Prasanna Kumar

The sofa bed was dirty and you could feel the spring pressing your back. Though the breakfast was till 09:30am, from 08:45 itself the breakfast’s were not refilled. Short staffed.

Family_with_children

10/10

Exceptional

25 Mar 2026

Vangie

Very nice and clean I enjoy my stay and the breakfast was good

6/10

Pleasant

24 Mar 2026

Kim

Older property but clean. 2 lamps and plug in on lamps didn’t work. Beds very hard

Self

10/10

Exceptional

23 Mar 2026

Susan

Great room with last minute reservation which was modified with ease.....second time here...will definately come back

Friends_and_family Family

4/10

Poor

22 Mar 2026

Randi

Staff was very friendly , room was clean but the bed was terrible, very hard, super firm. Had it been refundable and I wasn't so tired I would have left. I barely slept and my whole body hurt the next morning.

Self

10/10

Exceptional

21 Mar 2026

Chantel

Staff was wonderful.

Family_with_children

10/10

Exceptional

16 Mar 2026

Aliasgar

It’s a nice cozy hotel…. Near to all necessary things one would need ….

6/10

Pleasant

15 Mar 2026

Vanessa

yes

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Charlene

Beautiful, clean and comfortable the staff was amazing

Partner

10/10

Exceptional

14 Mar 2026

Yeleena

I had a wonderful stay at Best Western Plus Katy. The hotel itself is very clean, in a good area. The breakfast was good enough. I always had a good parking spot even when coming in pretty late. There is a Walmart and restaurants close by. I would stay here again and recommend this hotel to others.

Self

6/10

Pleasant

14 Mar 2026

Wilma

Yes and yes. The carpet had a bad smell which made the room smell bad. The hotel needs renovation/remodeling.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Karla

Good value

Self

8/10

Excellent

07 Mar 2026

David

It was 9k

10/10

Exceptional

04 Mar 2026

Rod

NIce facility. Nice location.

10/10

Exceptional

01 Mar 2026

Angel

It was wonderful

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Julie

Nice

Partner

8/10

Excellent

25 Feb 2026

Kelvin

Great Staff
Clean rooms

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Dana

Staff was very nice, room and hotel were clean. However the bed was lumpy, so I didnt get much sleep

Partner

10/10

Exceptional

15 Feb 2026

Vincent

It was a pleasant stay excellent living quarters clean environment excellent breakfast nice personal and just a pleasant visit

Business Partner

6/10

Pleasant

13 Feb 2026

Daniel

Great staff and room was clean

10/10

Exceptional

12 Feb 2026

Edward

The overall atmosphere was welcoming, helpful combined with a clean and quiet room.
Highly recommend!

Friends_and_family Family

8/10

Excellent

05 Feb 2026

Keesha

Clean room

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

Ricardo

The hotel staff were wonderful. The corridors stink like smoke and the elevators have the same issue. Had a hard time breathing until reaching the room or outside. Other than that they had a good breakfast and neat beds.

6/10

Pleasant

28 Jan 2026

Paul

Breakfast is mediocre.

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Stacy

Clean, easy, nice breakfast. Conveniently located and great price.

10/10

Exceptional

19 Jan 2026

Pamela

Front desk was super nice and helpful. Room was super clean.

Leisure Partner

10/10

Exceptional

06 Jan 2026

David C.

3rd time I’ve stayed here . Good solid pleasant Hotel

8/10

Excellent

04 Jan 2026

Michael

The hotel and room were very clean.

10/10

Exceptional

30 Dec 2025

David

Yes

Self

6/10

Pleasant

26 Dec 2025

Steven

staff fine, good stay TY

6/10

Pleasant

25 Dec 2025

Jeff

Granted it was Christmas Eve
Fresh towels delivered to the room but it wasn’t serviced. Bed not made, soaps nor coffee not replenished. Breakfast Christmas Eve morning ran out of pancake mix, coffee, milk, breakfast Christmas Day no problem. Carpet in the room needed restretched. People were very pleasant. All in all clean for the price.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Gary

The food was always fresh and the parking was cl9se to the entry

Business_and_leisure Self

10/10

Exceptional

23 Dec 2025

Rocky

Clean room, would stay again.

Business Self

8/10

Excellent

20 Dec 2025

KIMBERLY

The stay was comfortable overall, and the staff was friendly. Parking was easy, which was a plus. However, breakfast options were very limited, and the milk was spoiled. Housekeeping only picked up the used towels and replaced them—beds were not remade and no fresh sheets were provided. Also, the key card had to be swiped several times before it worked.

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Jacob

Everything was great!

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

kanika

I wasnt as comfortable as I would've liked. My bed felt hard. When I went to breakfasts, the bananas weren't fresh and there was no sugar for my coffee. I asked a worker for sugar and she said that was it. I figured they ran out since I came down late for breakfasts. So, the next day I got to breakfast early and the same bananas were there and still no sugar.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Anna

Clean

8/10

Excellent

29 Nov 2025

Michael

Very nice stay. One towel that wasn't clean but staff quickly replaced it.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Beverly

All of the above was awesome.

Leisure

8/10

Excellent

27 Nov 2025

William

Staff was friendly and answered things we needed to know about the area.
Beds were very comfortable rooms clean but coffee pot did not work in room 227. Told the older male desk clerk. Easy check in and out.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Kelly

We enjoyed our short stay. It was a 10/10 in cleanliness and smelled lovely everywhere. The breakfast was free, so we can’t complain, and plenty to choose from if you don’t like something. The customer service was top, and we would stay again.

Business_and_leisure Partner

6/10

Pleasant

24 Nov 2025

AREZOO

The room and the hotel were fine. The staff were nice and polite. The only issue was that the AC/fan would not stop and was loud. I tried different settings but couldn’t stop it, so I couldn’t sleep well.

Business Partner

10/10

Exceptional

24 Nov 2025

bella

Everything is great. My room needs a standing lamp.

Business Self

8/10

Excellent

21 Nov 2025

RENEE BANNON

Very safe and Antonia’s Italian across the street was excellent and the staff at the front desk was great

Partner

10/10

Exceptional

16 Nov 2025

Paul

Good sized clean room and hotel staff was accommodating. Note this when going to hot tub! You need to ask front desk to turn on heater. It's not a big deal because hot tub is awesome!

8/10

Excellent

09 Nov 2025

Abinet

Room miss bible

10/10

Exceptional

07 Nov 2025

Judy

Easy free parking.

8/10

Excellent

07 Nov 2025

Luz

Great stay,

10/10

Exceptional

03 Nov 2025

Passion

We'd chosen this location as opposed to others for its hot tub and it actually worked lol. The bathroom/shower was clean, room service kept us with fresh towels. The breakfast was okay for a quick bite.. Front desk was helpful/welcoming . Parking was good too. I'd stayed here alone my first time so my second stay with friends didn't disappoint.

Leisure Friends

8/10

Excellent

02 Nov 2025

Stephanie

Need phone charging ports

10/10

Exceptional

30 Oct 2025

Virginia

Staff

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Angelina

Easy check-in. Clean and comfortable rooms. Easy access from highway. Nice stay.

Self

10/10

Exceptional

20 Oct 2025

Corey

My stay at this property was wonderful I will be staying there again when visiting Texas the location is walking distance from dining shopping and stores options the staffs very welcome and helpful

Business_and_leisure Self

10/10

Exceptional

12 Oct 2025

David C.

Both good

Leisure Self

10/10

Exceptional

01 Oct 2025

David

Yes