Name: La Quinta Inn Suites By Wyndham Katy
Address: 5303 Katy Mills Circle, Katy, 77494, US

4/10

Poor

27 Jul 2026

Man

The front desk clerk, during check in, gave me the room keys that is already occupied.
I have to go down to the front desk to get the correct room key.

4/10

Poor

26 Jul 2026

Garrett

I asked for a bottom floor room for my pregnant daughter. For one she is pregnant and did not want to be in an elevator because of it, and two, she’s just afraid of elevators, and so am I.
We were refused and put on a 3rd floor room instead. Only one elevator was working. When we were in the 3rd floor we saw why. From the 3rd floor, the other elevator was partially open and you could see the floor of the elevator about a foot higher than the level. The metal around the door was all bent. I’m assuming it broke and it looked like they had to pry open the door to let them out.

6/10

Pleasant

24 Jul 2026

Derek

Room smelled of body odor.

10/10

Exceptional

24 Jul 2026

Antoine

My short stay was very enjoyable. The room was clean and comfortable, the staff was welcoming, and check-in was quick and easy. A few minor improvements could make it even better, but I would definitely stay here again.

6/10

Pleasant

22 Jul 2026

Kathy

We checked in late,11pm, and we waited several minutes for the desk clerk to show up and when she did, it looked like she had been asleep.

The AC in our room did not keep the room cool enough. As for the in room coffee, there was only 1 pkt of decaf.
It was very clean but there seemed to be some wear & tear. It needs a lot of updates.

10/10

Exceptional

22 Jul 2026

Melissa

Excelente

2/10

Poor

21 Jul 2026

Dabo

There is a really bad smell in the rooms. I asked to change rooms and the receptionist was very nice about it. The rooms have a musky smelly. Pretty gross

Self

10/10

Exceptional

20 Jul 2026

Eleana

Excellent

8/10

Excellent

20 Jul 2026

Gail

Breakfast great, some sour staff members most very nice. Hotel has water pressure issues our shower had very light water pressure but in general it was an okay stay. Very conveniently located

Family_with_children

10/10

Exceptional

19 Jul 2026

Sylvia

This is the second time I stay at La Quinta and my first time was in March in California and I found it excellent that’s why I stayed here in Texas. Also, I really like it. It’s clean. Workers are very friendly and I would recommend it to everyone

8/10

Excellent

18 Jul 2026

Sandra

Nice property with clean rooms and friendly staff.

Partner

4/10

Poor

17 Jul 2026

Jose

Upon our arrival, no receptionist was present.
Breakfast area looked messy and unorganized .
In our room, bathroom sink clogged easily after our first use.

The worst of all, in the middle of night I attempted to turn down the thermostat and it wouldn't allow me bring the temperature down to my desire level. It seems as if it was locked and stayed all night at 72 degrees, which made the room hot and stuffy.

Partner

6/10

Pleasant

15 Jul 2026

Chelsa

Do not pay a cash deposit! The front desk claimed they “forgot” to collect my $50 deposit, and said they didn’t have my deposit on record even though I had already paid it.

Family

8/10

Excellent

12 Jul 2026

Teena

The property was nice but the people above me were stumping the entire night and when I tried to call down to the front desk no one ever answered was around 3:00, something in the morning and went on for about an hour. They also had a baby that was screaming at the top of their lungs.

Family_with_children

4/10

Poor

12 Jul 2026

deborah

No ice machine working on the floor. Also, telephone in room did not work. The WiFi was poorest of all hotels offering WiFi.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Rubi

The room smelled like humid or wet dog

Partner

8/10

Excellent

07 Jul 2026

Irma

Friendly staff, rooms were clean and continental breakfast was okay. The lighting in the room was insufficient to put on makeup!

Family

10/10

Exceptional

06 Jul 2026

Andria

The hotel was great and so close to Typhoon Texas. The breakfast was more than we expected and was good. The staff was super nice as well. It was clean and the pool was nice. We would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Wallisa

Breakfast was serve on time food was excellent. This is a clean property rooms , 🚻 and building also it's quite properly. I would remend this properly if you are looking for affordable place to stay

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Jonnell

The room had several issues. Door to the bathroom was stuck, a slow shower drain, poor shower water pressure, carpet was not vacuumed well, and stains and hair on towels. Maintenance never came to address the issues, so we were moved to another room which was a little better, this time no carpet, but uneven warped flooring instead. There was also a mildewy smell coming from the ac unit. This place could use better maintenance mgmt.

Family_with_children

10/10

Exceptional

03 Jul 2026

Evelyn

.

Partner

10/10

Exceptional

02 Jul 2026

Marivel

Good

Family_with_children

6/10

Pleasant

02 Jul 2026

Pauline

The first room we had smelled like cat pee. I went to the front desk with the couple that was staying in the room beside us and their room also had a terrible odor. Alana was wonderful she put us all in different rooms with no issue. The other room still had a slight odor but sprayed some perfume and we made it through the night. Your desk staff for the evening and morning where wonderful. It was an inconvenience to have to move and still have to spray so the room wouldn't stink.

Partner

10/10

Exceptional

02 Jul 2026

Virginia

Loved it would stay again

Friends_and_family Family

4/10

Poor

01 Jul 2026

Hermes

The whole place smelled of mold and there was mold present in the ceiling of the restroom. It made it hard to sleep.

Family_with_children

2/10

Poor

30 Jun 2026

Joycelyn

Extremely noisy ac unit and dogs barking all night. Hotel staff did nothing about it after multiple complaints.

Partner

6/10

Pleasant

27 Jun 2026

Oswaldo

It was good in general, but for the price you would expect more. A lot of people with pets, so It was smelly, washer machine was not working, and staff generally is not available.

Family_with_children

10/10

Exceptional

27 Jun 2026

Jeanie

Perfect

Family

2/10

Poor

25 Jun 2026

Jose Raul

No se hospeden en este hotel deplorable, fuga de agua en una habitación , 4 to piso sin aire acondicionado y un fuerte olor a mold , segunda habitación que nos quisieron dar sin limpiar , no gasten su dinero con expedía hacen más por el hotel que por el cliente .busquen otras alternativas, solo me reembolsaron 96.3 dólares de los 359 que gaste .

Family_with_children

4/10

Poor

24 Jun 2026

Sara

The room smelled like mold and wet towels.

10/10

Exceptional

24 Jun 2026

María s

Everything was very good, the reception was friendly, the room was clean, the breakfast was good. I stayed for two days, all the workers were friendly.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Gail

Great breakfast and close to everything

Family_with_children

10/10

Exceptional

24 Jun 2026

Tyronjulia

Just overall love this property 💜

10/10

Exceptional

16 Jun 2026

Olakunle

Great time

Family

6/10

Pleasant

15 Jun 2026

Terry

Property condition was not as good as I expected from Wyndham. Staff was vey friendly and inviting.

Partner

6/10

Pleasant

12 Jun 2026

Ricardo

Needs some care: smelly carpets in the hallways, noisy AC in the room and stained furniture in the breakfast area.

Self

6/10

Pleasant

05 Jun 2026

Jennifer

Hello 👋,
We stayed May 29th May 30th we had a two and half Hour drive to Katy Mills TX.
Check in was easy the deal we originally had was I believe for 1 room 2 queens around $200.00 ish dollars when we got there I asked what floor we were on she said the 4th floor so with Expedia deals sometimes you get the higher level if floors 3rd or 4th floor I was not pleased with that since we just drive 2 1/2 hours from San Antonio Tx the kids were ready to play and so I asked if we had a lower floor available and they has 2nd floor available mind you it was about another hundred to transfer rooms. Then we found out the pool was closed there for a good chunk of the day. After unpacking we decided to do dinner of the amenities that were arrived the hotel, love the location for that with a mall right there and we have never been to a mall before. amenities were fun for all ages and adults too.We came back to the hotel later that evening and the pool was open again so they only got to play for 30 minutes and the pool water was FREEZING COLD!!! They do not have the pool heater at this hotel. Overall the room was okay we had room 422 so if you stay in that room double check the phone line and the phone always range busy and I always had to go up down up down to the front desk if I needed something,They also never did a room clean while we were out of the hotel would’ve been nice to have trash bags in the room to change out the small trash cans. Watch out for poop in the elevators.

Family_with_children

2/10

Poor

04 Jun 2026

Stephanie

We walked in and there wasn't anyone at the front desk for check in. I stood around and waited for awhile, seen a bell, I rang it and nobody came out. We wait awhile longer & finally a girl came out with her cleavage showing a lot more than needed for a hotel clerk. But it is what it is. She wasnt friendly at all, not a smile, eye contact, any questions other than name & ID, zero personality. What was worse was that our ac in our room didn't work at all for hours. Finally we got it to turn on at 11pm & then it never shut off and was 66 in the room ann night. The noise level of doors slamming all night & early morning was RIDICULOUSLY LOUD!!! Our shower head was old and sprayed in every direction like a misting machine. The room also smelled like organic growth (mold/mildew). The tv was so old, color of tv was a dark blue. I will never stay at this location again.

Pet

8/10

Excellent

04 Jun 2026

Amy

Good property but clearly understaffed.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Evelyn

.

Family

8/10

Excellent

29 May 2026

Lisa

The room was clean and comfortable. Breakfast was hot and well stocked. Staff was helpful and friendly. My only dislike was the bathroom door would always swing open and was at an awkward angle. Overall, the location was convenient for what I needed and I enjoyed my stay.

Family

10/10

Exceptional

27 May 2026

Carlos

The area is great and very well maintained

10/10

Exceptional

26 May 2026

Gary

Clean property and value breakfast.

Self

6/10

Pleasant

25 May 2026

Asia

Stuffy stale smelling rooms and somethings need updating/repairing like the peeling tub but okay stay

Family_with_children

8/10

Excellent

24 May 2026

Heather

Great location, good value.

4/10

Poor

23 May 2026

Soledad

Bldg is old… the air conditioning made alot noise amd the refrigerator as well. The shower leaked through the shower doors

Partner

8/10

Excellent

22 May 2026

Ray

Hotel was nice, bed was very comfy. I will say after staying for 5 days the breakfast grew tiring after having the same exact thing and not changing it up.

Partner

10/10

Exceptional

19 May 2026

Dakota

Clean room amazing breakfast and wonderful staff! Zero complaints everything was a top tier experience! Would highly recommend to anyone looking for a room in the area and will be back.

Self

10/10

Exceptional

17 May 2026

Nigena

Greatly appreciated everything

Family

2/10

Poor

17 May 2026

Michael

No water pressure. Furniture and bed uncomfortable. Bathroom door stuck in floor trapping my wife inside. No unique location for pet to walk or do business. Staff distant and distracted. Breakfast OK.

Partner

6/10

Pleasant

14 May 2026

Rebecca

The water pressure was very low took over 5-7 minutes for hot water the sink drained very slowly when we arrive there’s no one at the front desk when we checked out the person in the front just gave me my receipt and no thank you how was your stay was in a rush to talk to her co worker, who came in while checking out.

Partner

10/10

Exceptional

12 May 2026

abimbola

Bland breakfast but otherwise nice. Easy access to shopping outlets

Partner

8/10

Excellent

11 May 2026

scott

very clean tv was ok not great cable was slow great locatuion and clean with friendly staff

Partner

8/10

Excellent

10 May 2026

Raul

Good hotel

10/10

Exceptional

10 May 2026

LUIS

Todo muy bien

Partner

10/10

Exceptional

08 May 2026

Linda

Yes A/c was good

Family

10/10

Exceptional

06 May 2026

Gang

Nice stay

6/10

Pleasant

03 May 2026

Ray

Ac no good

8/10

Excellent

01 May 2026

Stacy L

It was surprising to return back to our room that Friday evening, and find our room still cleaned and dirty towels still on the floor. I guess in the very fine print it states that they don’t clean the rooms daily. The ladies at the front desk were very pleasant and polite, some areas for improvement, but because they were so nice we could disregard the other things that were a little discombobulated.

Partner

4/10

Poor

28 Apr 2026

John

Shower was not clean and room smelled like dogs

Family_with_children

2/10

Poor

26 Apr 2026

Marelis

Olor a humedad fuerte, y a otras cosas tienen ventilador por todos los pasillos, no esta apto para personas con condiciones respiratorias o alergias

Family_with_children

6/10

Pleasant

26 Apr 2026

Nam

Overall average experience

Partner

10/10

Exceptional

25 Apr 2026

Myrna

Clean

Friends_and_family Family

4/10

Poor

24 Apr 2026

Justin

The hotel smelled like mildew/mold. We didn't end up staying here after checking out the room. I recommend finding another hotel.

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Mario

The space is solid, quite roomy, however the upkeep and perception of the restroom felt loose, barely there, and could be tightened. It’s not a house but it does the job quite well.

Self

8/10

Excellent

20 Apr 2026

Ernest

Bathroom mirror light was half not working.
Water pressure was terrible, even at midnight.

Partner

10/10

Exceptional

20 Apr 2026

Bolivar

Very nice location excellent for your wife in front of the Mall.

2/10

Poor

19 Apr 2026

Delton

Lady who was there when I arrived was in the lobby on her phone while I stood at the counter waiting on her. I asked for a high floor she said no which I was okay with. The room I got was not clean. Stains on the chair, smell of dog, and the sofa looked like a dog had been scratching and chewing on it. I went back down to as for a different room and in the beginning she said she didn’t have any. At that point I’m guessing she thinks I’m lying cause I asked for a high floor. When I asked when the manager would be in is when she tried to give me a different room. That room wasn’t better. I went to the store to get cleaning supplies to clean the room myself. Very disappointed with this hotel and the staff.

Self

4/10

Poor

19 Apr 2026

Harsha

Breakfast is not good. Fly falling on breads.

Family_with_children

6/10

Pleasant

19 Apr 2026

Gayla

Breakfast was not ready at 6:30 when I went down for coffee so I don’t know if it’s good or bad.
Water pressure was horrible! I could barely wash and rinse my hair.
Would not recommend this hotel.

Partner

8/10

Excellent

19 Apr 2026

abimbola

Excellent service,the housekeepers are very nice,lovely people. The receptionist were very helpful and kind. It is a a beautiful hotel.
The swimming is quite cold but ok.
Breakfast is fresh,they have waffle machine.
It would be nice to have a small kettle in the bedrooms. We had a lovely stay.

Family_with_children

8/10

Excellent

15 Apr 2026

QUE

Good

Business

10/10

Exceptional

13 Apr 2026

MARC

The room was very nice the bed was very comfortable the one thing lacking was a couch.

Family

8/10

Excellent

13 Apr 2026

TANYA

Staff was pleasant. Gave a four rating simply because it was difficult to get someone on the phone.

Self

6/10

Pleasant

10 Apr 2026

Joseph

It was ok

4/10

Poor

07 Apr 2026

Xiadi

It’s

8/10

Excellent

04 Apr 2026

Clayton

After visiting breakfast, left and went to IHOP for a more appetizing meal

4/10

Poor

04 Apr 2026

Jesse

AC did that work at all felt like I was suffocating in the room. I checked out of there at 1:15 AM and I went and slept in my semi truck, but it was more comfortable then the actual motel room

8/10

Excellent

01 Apr 2026

Debra

Not to be picky but coffee was way too strong for me

Friends_and_family Family

4/10

Poor

23 Mar 2026

Dongil

No hot water.

Self

2/10

Poor

21 Mar 2026

Tyler

I worked a 19 hour shift just to find my room had no hot water nor any front desk to talk to in the early morning hours, my room phone didn’t work either. I left a note requesting a late check out and luckily I woke up early because this hotel doesn’t offer late check out past 12. When I went to leave I let the front desk know and they didn’t seem to care, they just said thanks well let maintenance know. Terrible rooms and rude staff, I’ll never make the mistake of booking la Quinta again…

Self

8/10

Excellent

20 Mar 2026

Jesus

We were there on a pleasure visit. Staff is friendly and beds are very good. Clean rooms. Only complaint is the breakfast. Second stay there this year and eggs have been watery both times.

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Caitlin

Convenient to the Katy Mills mall and restaurants. Hotel was quiet, and the room was clean. The layout, however, was very inconvenient and made coming in/going out a fuss. The entire room lacked adequate lighting, especially in the bathroom. Beds were very firm and stiff.
Staff was friendly and helpful.
Overall not bad. Breakfast was eh.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

christy

Wash clothes weren’t readily available. There was never a person at front desk for assistance. No one was at desk to check us in on first night. Tried calling front desk hoping clerk would come to desk to check us in. No one ever came to answer phone.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Leslie

The lady at front desk never ask for my ID she sent us to room who was already occupied, after that said to us they did not have rooms available. Finally we got a room and I was not as clean as previous stay, and AC was making a lot of noise

10/10

Exceptional

16 Mar 2026

Branden

Everything was clean..... They Even tried to keep up in the mornings when it was breakfast even though there were rude people that just left their breakfast, trash everywhere, especially by the waffle station spilling milk on the counters and not even wiping it up. Just leaving it. I was trying to go behind people at the waffle station while I was waiting on my waffle and picking up trash but it never ceases to amaze me that when people are on vacation, they're the trashiest people because they feel like they have a servant or a maid but to the hotel staff Great job for keeping up.....

Family_with_children

10/10

Exceptional

15 Mar 2026

Carmen

We had a good time everyone was really nice and polite to us recommend for families that want to go to Katy mills mall

Family

8/10

Excellent

15 Mar 2026

MARIA

Staff was great , food was good , pool was extremely cold its indoor so no heat. Rooms are small . Basic amenities, no room service make your own bed.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Christina

Sol oh d sta
Y

Family_with_children

10/10

Exceptional

11 Mar 2026

Robert

The lady at front desk was pre occupied then she gave us a room that was already occupied had to go back downstairs she ask if I was 3 different customers name until I told her my name

4/10

Poor

09 Mar 2026

Stephanie

Air-conditioned stopped working in the middle of the night. Room across the hall was fighting most of the night.

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Tessa

I booked the hotel for the indoor pool. After a long day of driving I wanted to tire everyone out swimming. The water was freezing. My son (has sensitive skin) broke out in hives within 5 minutes. The other two lasted about another 5 minutes in the cold water. No other complaints about the stay, just disappointed in pool.

Family_with_children

2/10

Poor

09 Mar 2026

Mike

Just woke up by a screaming loud party at 4 o’clock in the morning that was going on in the lobby area at the front desk asked about the next morning. He told me oh yes, they had a bunch of people down there. No apologies no nothing will not go back.

Partner

8/10

Excellent

09 Mar 2026

Florence

Overall great service however our AC gave us a hard time and the phone in the room doesn't work

Family

8/10

Excellent

08 Mar 2026

Christopher

Washing machine was out of service during our visit. Self-laundry was one of the things we wanted to utilize during our visit, but were unable to do so.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Daniel

Yes

Family

10/10

Exceptional

06 Mar 2026

Albert

The place was excellent and in great proximity to everything.

Family_with_children

6/10

Pleasant

05 Mar 2026

Cyirra

The shower water pressure was pretty low and the shower head was dirty. I didn’t like the yellow lighting in the doorway but other than that everything else was decent. Not worth 100$ in my opinion.

Partner

8/10

Excellent

04 Mar 2026

angie

Friendly staff, good breakfast, clean room. Great location!

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

David

Everything about the resort was wonderful. The gym was very convenient and the breakfast was awesome.