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Hilton Garden Inn Houston West Katy

Houston - TX · United States

2409 Texmati DriveView location

8.4/10Excellent478 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.6/108.6
Condition8.8/108.8
Location9.4/109.4
Neighborhood9.2/109.2
Value9.0/109.0
Amenities8.4/108.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hilton Garden Inn Houston West Katy

The Hilton Garden Inn Houston West Katy offers convenient access to popular destinations such as Katy Mills Mall and LaCenterra. Enjoy proximity to the Great Southwest Equestrian Center, Forbidden Gardens, and the Merrill Center, with numerous golf courses just minutes away.

Our hotel provides complimentary shuttle service within the local area, a 24-hour business center, a Precor workout facility, and a 24-hour Pavilion Pantry. We also offer two flexible meeting spaces and the Garden Sleep System bed for a restful night.

Enjoy evening room service and on-site dining at the Great American Grill.

Read more about this hotelShow less

When you stay at Hilton Garden Inn Houston West Katy in Katy, you'll be in the business district, within a 15-minute walk of Katy Mills Mall and Typhoon Texas. This hotel is 14 mi (22.5 km) from Westheimer Road and 1.5 mi (2.5 km) from Main Event.

Make yourself at home in one of the 101 air-conditioned rooms featuring refrigerators and LED televisions. Your Select Comfort bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment.

Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Katy?

This hotel has 1600 square feet (149 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately USD 14.95 per person
    • Pet fee: USD 50 per accommodation, per stay
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: USD 10.00 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Katy Mills Mall 0.6 km / 0.4 mi
Typhoon Texas 1 km / 0.6 mi
Main Event 2 km / 1.2 mi
Rhodes Stadium 2.9 km / 1.8 mi
Memorial Hermann Katy Hospital 3.1 km / 1.9 mi
Katy Veterans Memorial Museum 3.1 km / 1.9 mi
Leonard E. Merrell Center 3.2 km / 2 mi
Legacy Stadium 3.2 km / 2 mi
City of Katy Dog Park 3.5 km / 2.2 mi
Mary Jo Peckham Park 3.7 km / 2.3 mi
Times Square Entertainment 4.2 km / 2.6 mi
Katy Grand 4.7 km / 2.9 mi
Andretti Karting and Games 4.7 km / 2.9 mi
Cinemark Katy 4.7 km / 2.9 mi
Katy Park 4.8 km / 3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 101
  • Number of floors (main building): 4
  • Double rooms: 47
  • Suites: 11
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
Show 36 more facilities & services
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Multilingual staffExtra charge
  • 24-hour securityExtra charge
  • Air conditioning in public areas
  • Fireplace
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Shop
  • Garden
  • Terrace
  • NewspapersExtra charge
  • Luggage roomExtra charge
  • Clothes dryer
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • HighchairsExtra charge
  • Banquet hall
  • Conference room
  • Meeting room: 3
  • PrinterExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Hot tubExtra charge
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • Horse ridingExtra charge
  • BilliardsExtra charge
  • Bowling alleyExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 46 m²DBL.KG-3
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Hilton Garden Inn Houston West Katy

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Room amenities

    • Wheelchair-accessible
    • Living room: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 46 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable6 photos

    Hilton Garden Inn Houston West Katy

    DOUBLE TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-4

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 46 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Hilton Garden Inn Houston West Katy

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 46 m²DBL.KG-4
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Hilton Garden Inn Houston West Katy

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 46 m²DBL.2Q-3
    DOUBLE TWO QUEEN BEDSPhoto unavailable6 photos

    Hilton Garden Inn Houston West Katy

    DOUBLE TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-3

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 46 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable7 photos

    Hilton Garden Inn Houston West Katy

    SUITE KING BED ONE BEDROOM

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Living room: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 46 m²DBL.2Q-2
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Hilton Garden Inn Houston West Katy

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 46 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Hilton Garden Inn Houston West Katy

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 46 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable5 photos

    Hilton Garden Inn Houston West Katy

    SUITE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Living room: 1
    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 46 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Hilton Garden Inn Houston West Katy

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-5

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 46 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Hilton Garden Inn Houston West Katy

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hilton Garden Inn Houston West Katy

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hilton Garden Inn Houston West Katy

8.4
Excellent
478 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.8 /10
Location
9.4 /10
Neighborhood
9.2 /10
Value
9.0 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
29 Jun 2026
Susie
Well lit pool at night. Excellent friendly staff.
Friends
10/10
Exceptional
08 Jun 2026
Joseph
Location
Self
10/10
Exceptional
06 Jun 2026
Michael
The staff was friendly and helpful, the room was clean and comfortable.
Partner
10/10
Exceptional
17 May 2026
LUIS
Nice comfortable stay . Nice and quite
10/10
Exceptional
21 Apr 2026
Dana
Great
10/10
Exceptional
22 Mar 2026
Miguel
Highly recommend this location.
Pet
10/10
Exceptional
22 Mar 2026
Miguel
I had a great experience during my recent stay at the Hilton Garden Inn Houston, and I have to give a special shoutout to the front desk personnel. Their level of customer service was truly exceptional. Highly recommend this location.
Pet
10/10
Exceptional
12 Mar 2026
Deborah
Was nice
10/10
Exceptional
04 Mar 2026
Michelle
Clean room, staff was very friendly - especially Ethan, who recommended some places to eat.
Partner
6/10
Pleasant
09 Feb 2026
Ruth
The sheets were dirty and bath water came out brown
10/10
Exceptional
06 Feb 2026
Jeneine
Room was clean, staff was helpful and courteous, located in the heart of everything. Denny's in the parking lot. Walmart and the Mall within a mile or so.
Leisure Family
8/10
Excellent
12 Jan 2026
Janet
Room was clean.
Leisure Family
8/10
Excellent
09 Jan 2026
Erin
We been staying here every time we go to my son wrestling tournaments. Its by eveything you need. Walmart, heb,mall Starbucks etc. The staff are super helpful,friendly! I love that it has shampoo,conditioner,bodywash if you forget yours and its good product. Its a little outdated still but hopeful it will get a upgrade soon 😉
Leisure Family
8/10
Excellent
05 Jan 2026
Rachael
Hotel was a little dated
Leisure Partner
6/10
Pleasant
04 Jan 2026
Janet
Adequate but not worth the price I paid. The place needs renovation and updating.

Housekeeping was spotty: found an old French fry on the floor (ew); the toilet ran constantly; and both the shampoo and conditioner bottles in the shower were completely empty, which I did not learn until I was already in the shower.

When I informed the desk clerk about these issues at check-out, I was met with apathy instead of an apology. Given the number of options in the area, I wouldn’t choose to stay here again.
Business Pet
10/10
Exceptional
28 Dec 2025
Tammie
I stay here once a week on business and everything is always perfect. The staff at the front desk couldn’t be more polite, welcoming, and helpful.
Business
10/10
Exceptional
30 Nov 2025
Ron
Very clean room! Staff was friendly!
Leisure Family
2/10
Poor
05 Nov 2025
James
Unable to check in due to system down. Lots of people in lobby had to scramble to find rooms elsewhere.
2/10
Poor
02 Oct 2025
Debbie
We made the reservations with an errored date and within minutes of noticing this mistake we tried to correct and were not able to. Do we are paying for a room we won’t be staying in and will NOT stay in another Hilton in the future, Great customer service…
8/10
Excellent
29 Aug 2025
John
Very friendly staff.
Leisure Family
10/10
Exceptional
16 Aug 2025
George
Needed a quiet clean room in a safe area with easy access to highways for a short stay. This was it.
10/10
Exceptional
30 Jun 2025
fayetta
Great staff , friendly knowledgeable.
Business_and_leisure Family
10/10
Exceptional
11 Jun 2025
Jennifer
Good location
Business Self
8/10
Excellent
28 May 2025
Joan
All in all the staff were very welcoming & warm personnel.

Business_and_leisure Family
10/10
Exceptional
24 May 2025
Jana
Had lay over for flight and they accommodated me no prob.
Business Self
8/10
Excellent
07 Apr 2025
Mia
It was safe and great location to highway and business's.
Leisure Family
2/10
Poor
06 Apr 2025
Claudia
The AC went out in the middle of the night, the room was very hot. I called front desk and they were not very helpful. I stopped by this morning on my way checking out and it was even worse, they did not even care.
2/10
Poor
02 Mar 2025
Tranquilino
Paid over $150 and breakfast wasn’t included. Seriously !!!! There were closer hotels to the event I was attending but I stayed here cause of my membership with Hilton. Never again!!!!
US VETERAN 24 years of service. Disappointing !!!
Business Family
10/10
Exceptional
11 Feb 2025
Jose
Great
10/10
Exceptional
06 Jan 2025
Shana
Staff was friendly. They also accommodated my earlier arrival. I would definitely stay at this property again. Next time I visit Katy, Texas.
Business_and_leisure Self
2/10
Poor
22 Nov 2024
Thomas
The female bartender that rode a motorcycle was very rude, & disrespectful. I will never stay @ that property again untill i know that she no longer works there.
Business Self
2/10
Poor
12 Nov 2024
Thomas
I usually like staying at Hilton Garden Inn because of the bar & small kitchen at the Garden Inns. Ive stay at this property a few times. The first time is was excellent. Yet i must have upset the bartender or something because she has been very rude to me ever since. I will never stay @ this Garden Inn again. When i am in the Katy area (for business) i will stay @ a Marriott property that has a bar & a small kitchen.
Business Self
8/10
Excellent
11 Nov 2024
Thomas
Nice properly, however the padio could use some attention. They are doing so remodeling so that does need to be taken into account.
Business Self
10/10
Exceptional
20 Sep 2024
MICHAEL
easy checkin
Business
10/10
Exceptional
26 Aug 2024
Stephen
Everything was fine except there was gnats in the room and both beds were too old and soft.
Leisure Family
6/10
Pleasant
13 Aug 2024
Madie
The mattress was terrible. It was lumpy and uneven.
Self
2/10
Poor
17 Jul 2024
Nurah
Junkyyyyy - does NOT live up to what I imagine “Hilton” to be. The money spent was double what it was worth. Never again - staff was very friendly, that was the only redeeming quality.
TV not working, stains on bath towel, the “H” for hot water was carved into the metal next to the “C” for cold … totally a janky experience.
Leisure Family
10/10
Exceptional
16 Jul 2024
Stefanie

Clean and Cold rooms!

I evacuated here during a hurricane and they did a fabulous job, especially while short handed. Evan at the front desk had a great calming presence and was incredibly helpful. The room was immaculate, no small feat during a natural disaster. Any dings on my rating are just due to the age of the property, could use a little face lift. But the rooms are clean and COLD and a blessing after a hurricane.
10/10
Exceptional
18 Apr 2024
rosa
Employees were really nice
Leisure Friends
4/10
Poor
21 Mar 2024
Jeanette
I thought Hilton was supposed to be a full service hotel. When My toilet clogged and I asked them to come help me (I'm 85 years old) all they did was leave a plunger by my door. You can't help a senior citizen better than that?
Friends_and_family Family
4/10
Poor
18 Feb 2024
Tina
My sheets a comforter was dirty soiled with blood and old make up, pillows smelled like dirty hair, very disappointed, staff replaced sheets and comforter and the comforter had lots of holes in it.
Business Family_with_children
10/10
Exceptional
26 Jan 2024
Sheila
Really convenient location and friendly staff. Definitely recommend
Business Self
10/10
Exceptional
31 Dec 2023
Henry M. Hughes
The clerk was very friendly.
Leisure Partner
10/10
Exceptional
03 Sep 2023
Rodolfo
Great
Business_and_leisure Family
10/10
Exceptional
18 Aug 2023
Joe
My stay at the Garden Inn was great. I will definitely be staying at this property again next time I’m in Katy
Business Self
10/10
Exceptional
25 Jul 2023
July
everyone in the property is nice & i definitely enjoyed my stay
Leisure Friends
8/10
Excellent
23 Jul 2023
William Allan
Staff was great but the water pressure was pathetic. My wife couldn't rinse her hair properly.
8/10
Excellent
19 Jul 2023
Sandy

I'd stay again

Check in was easy and staff friendly. 1st room toilet didn't work, so they moved us immediately. AC in hall of 2nd floor was not cooling well and pool needed to be shocked.
Friends_and_family Friends
6/10
Pleasant
19 Jun 2023
Verified traveler

Average at best

The hotel was very nice at first blush, the room and bathroom were very clean, except the headboard which apparently hadn't been cleaned of previous guests' hair oil for quite some time. We were not given vouchers when we checked in, so the breakfast was exorbitantly expensive for what you get and the made to order menu was largely unavailable. For $15.50 every day you get one scoop of scrambled eggs, home fries, either sausage or bacon and a biscuit. No variety. I suppose you can go back for seconds but we don't. There is also cereal, several bread products, fruit, very small containers of yogurt...exactly what you get at a hotel that offers free breakfast. I protested that I only wanted the yogurt bar and toast so after some discussion, they decided that they could charge $7.95 for that. Many of the staff at this hotel speak very broken English and apparently often don't understand it well which leads to problems. I don't begrudge them a job, but having one person on hand that speaks with reasonable clarity and understands English would be helpful. They were all very pleasant and tried hard except the desk clerk when we checked out who refused to give us a detailed receipt even as we tried to explain that we had used a different credit card checking in than the one used to hold the reservation, necessitating a call to the hotel today and a conversation with a very nice young man who will email me the receipt I requested. This hotel is just \"Ok\" for the cost.
Partner
6/10
Pleasant
17 Jun 2023
Belinda
I got a bunch of what appears to be bed bug bites for my two night stay. The bathroom sink are too small and the bathtub didn't have any lights above it. Otherwise, the service was good and the location was convenient. Thank you!
10/10
Exceptional
12 Jun 2023
Julie
I like the staff and the property was clean around the pool was clean. My room was clean. The pool was a little murky, but other than that everything was fine.
Leisure Family
4/10
Poor
18 May 2023
Rigo
Restroom didn’t work, ended up having to use the public restroom due to drains not working properly, shower wouldn’t drain
Leisure Family
4/10
Poor
04 Mar 2023
REGINA
Unfortunately they put me in a room right next to an evening birthday party where there was loud music, someone on the mic, and high traffic in the hallway. We had to be up at 4am to get back on the road and didnt get much sleep at all. I am all for a hood bday party and glad they had a good time...BUT
...It would have been nice to be warned about the scheduled party in hopes to give me the option of another room or to cancel my stay.
Business_and_leisure Family
2/10
Poor
19 Feb 2023
Syndee
Really horrible experience. Upon arriving, we realized that our sink was stopped up. It took 3 hrs to get someone up to assist. The room and rr had mold rr had black mold… I saw a double charge on my account but the clerk was very rude about it. Breakfast is a voucher we use and the kitchen staff handled the bacon with bare hands… I usually enjoy the Hilton stays but this one was not great at all.
Business_and_leisure Family
2/10
Poor
13 Feb 2023
Eloy
Did not stay due to a family emergency and a dispute is in progress poor communication with me on behalf of Expedia
4/10
Poor
10 Feb 2023
Dave
Spider on the bed. Shower had TERRIBLE pressure.
Business
4/10
Poor
09 Feb 2023
Scott

Olds moldy.

Outdated, musty and tired hotel. Fitness center was aweful. Shower was something I would expect out of a government funded facility.
Business
10/10
Exceptional
26 Jan 2023
cynthia
The hotel was nice and clean the bed was very comfortable and the floor itself was very quite and peaceful. I did find a empty bottle of wine in the safe. I'm still waiting on my 50 dollar held for incidentals which should have been returned on Monday. Overall very nice hot.
Friends_and_family Family
4/10
Poor
30 Oct 2022
Michael

Not what I expected

No working ice machine, tv remote held together with electrical tape, coffee machine didn’t work, and housekeeping opened our door while we were sleeping and woke us up. I specifically booked at this hotel because we had a great experience at another location and was so disappointed.
Partner
8/10
Excellent
26 Oct 2022
Brian

Nice accommodations

They stay and hotel are amazing. You have to be a Hilton Honors member to use the Wi-Fi for free, otherwise it’s 15 dollars . They did let us check in early
Partner
4/10
Poor
05 Jul 2022
Roileen D.
I was assigned a handicapped room next to the elevator. Room did not have a bathtub. Shower was configured to allow water to flow into the main area of the bathroom. I checked out a day early because of the situation. I will not use expedia ever again.
Leisure Partner
6/10
Pleasant
17 Jun 2022
Jason

Great hotel & staff, terrible WiFi experience.

The hotel and staff were great but experienced the worst WiFi I've seen at a major hotel. The staff treid to help but the strength and consistency of the signal was terrible and I lost 2-4 very needed work hours not being able to connect.
Business
8/10
Excellent
30 May 2022
Descelia
Bed was extremely hard. No cups for coffee. No extra blankets. Could use a little updating. Showerhead was very old and water not coming out well. Low water pressure, so showering was very slow. Breakfast food was really good very clean place and friendly
Family
8/10
Excellent
13 Apr 2022
Kirstie
As expected
Leisure Family
6/10
Pleasant
16 Mar 2022
D.
While they claim to only have queen beds in every room, the beds themselves are closer to doubles when measured. Neither of the beds in our room measured 60x80.
Leisure Family
10/10
Exceptional
15 Feb 2022
Lori
Nice clean quiet
Business_and_leisure
10/10
Exceptional
10 Jan 2022
Mark
Service was great
Leisure Friends
10/10
Exceptional
19 Dec 2021
napoleon
The hotel is top quality. Quiet, clean, excellent service, and located in a nice spot.
Business Self
6/10
Pleasant
19 Dec 2021
Manuel
COMPUTER CENTER DOWN !!!
NO WIFI !!!
NO IT SUPPORT!!!
WENT TO COUNTRY INN NEXT DOOR FOR TO BE ABLE TO GET ON WEB SITE TO PRINT DOCUMENTS.
Business Self
8/10
Excellent
08 Dec 2021
Michael
The flat breads at the bar were amazing. Staff was very friendly. The hotel is showing its years. We had a monster size stain in our horrible carpeted room. Yuk.
Leisure Partner
10/10
Exceptional
06 Dec 2021
Charles

Excellent

Excellent
Friends_and_family Family
8/10
Excellent
29 Nov 2021
Sharon
Overall good. Toilet in bathroom was leaking from the waterline on floor. Needed repair.
Very small counterspace in bathroom.
Leisure Partner
10/10
Exceptional
21 Nov 2021
Lynne
Here for family wedding — convenient location with shuttle to the venue. Friendly bar set the stage for fun after party.
Leisure Family
4/10
Poor
18 Oct 2021
thomas j
We prefer 4 star hotels. This appeared to be closer to a 3 star experience. We’ll stick to Marriot next time.
Partner
6/10
Pleasant
08 Sep 2021
cinthia
Cleaning service was not good at all and if you asked for towels never got them
Leisure Family
10/10
Exceptional
03 Sep 2021
FAITH F
Great location and very friendly staff. The hotel was very clean. We would definitely stay here again.
Friends_and_family Family
4/10
Poor
11 Aug 2021
Verified traveler
My family had stayed at this location earlier in the week during our traveling; from that stay we knew we wanted to stay there on our way back and reserved and paid for a room through Expedia. BIG MISTAKE! Upon arrival, I was asked if I was the \"Expedia lady\" with a disgusted look.
After being checked in, I was informed that the key maker was down. We asked for a refund and was denied that because we paid online through a 3rd party (Expedia).
We had to be followed around by the front desk lady to be let in and out of our room, even the front doors!!! I went to the gardens and asked if I would be able to get back in, the lady said she had unlocked all the doors in the building for those that didn't have keys.....I was trapped outside in the garden for almost an hour (because the door was NOT unlocked) while the front desk lady sat on the couch on her phone. Her I looked like a crazy lady banging on windows and giggling a locked door to get anyone's attention to let me back in the dang hotel. The second room (the entire stay) was awful. Had I had anything near that experience the first stay, I would have definitely changed hotels.
Learned my lesson on paying for a room online!!!
Business_and_leisure Family
6/10
Pleasant
29 Jun 2021
Kenneth

Disappointing stay

Hotel was nice but the mattress was old and no life in it. Also, smoking was allowed at the pool and in front of entrance doors and made for really unpleasantness while trying to relax. Will not stay here again.
Friends_and_family Family
10/10
Exceptional
26 Jun 2021
Verified traveler
It was very clean and all was super nice
Business Family_with_children
10/10
Exceptional
07 Jun 2021
Verified traveler

Great stay but eat elsewhere.

Everything was very nice! Staff was exceptional, very nice and friendly.
Only one complaint! We thought that breakfast complimentary. After standing in and waiting for a lady to get 5 styrofoam trays of food trays, we were told about obtaining vouchers from the desk. My husband was not happy and refused to eat. The desk did apoligize and compted my voucher. I think it was a waste ot time for the hotel. Just have a free coffe bar & put muffins, honey buns, cereal, milk, juice, etc. in the little store. Just a suggestion.
Needless to say we went across the parking lot to Dennys the next day.
But other than that, we had a very nice stay. Good place to stay.
Friends_and_family Family
4/10
Poor
25 Mar 2021
Jonathan

Covid Policies Not Followed By Own Staff.

Person that checked me in was not wearing a mask, even though there was a sign that stated Hampton Inn's position on that was that all employees and guests are required to have a mask while indoor common areas.

person that checked me in was not behind glass, even though one register had glass in front and one did not, she chose the one that did not. So, I was very uncomfortable and did not feel protected, even though I was wearing a mask.

Hotel room has Lysol seal on door that was broken, so I was not sure if my room had been sanitized or not, so I had to spend the next 30 minutes at the end of my day being tired, using my own sanitizing supplies to make sure surfaces in the room were clean.
Business
10/10
Exceptional
21 Mar 2021
Verified traveler
Rooms were very large
Friendly staff. Very clean.
Friends_and_family Family
10/10
Exceptional
03 Mar 2021
Verified traveler
It was clean and the staff was very friendly. The location is easily accessible to Highway 10.
Leisure Family
6/10
Pleasant
25 Feb 2021
Verified traveler
Room service did not not attend to my room at all the 2nd day.
Leisure Family
10/10
Exceptional
23 Feb 2021
Verified traveler
My parents and I took safe harbor here during the Texas freeze 2021. The staff all seemed to work round the clock, they were simply outstanding. It seems like they really made a lovely connection with every guest. The rooms were spotlessly clean and very comfortable. Thank you, HGI Katy!
Leisure Family
10/10
Exceptional
23 Jan 2021
Verified traveler
Great location! The hotel was very clean. There was also a bar which was great.
Business_and_leisure Self
10/10
Exceptional
12 Dec 2020
Lauren

Stay here!

Quiet! Best sleep I’ve had in awhile!
Self
8/10
Excellent
07 Dec 2020
Rob
Nice large room. Good job by housekeeping staff.
Friends_and_family Partner
4/10
Poor
01 Nov 2020
Jeffery

Hot water

We did not have hot water to take a shower
Friends_and_family Family
10/10
Exceptional
27 Oct 2020
Veronica
Staff friendly. Only 1 thing, the hot tub needs to be repaired :)
Friends_and_family Family
8/10
Excellent
02 Oct 2020
Collins
Very clean and secure area, beds are extremely firm!
Business Family
10/10
Exceptional
30 Sep 2020
David

No complaints

Great service considering the situation with Covid-19.
Business
10/10
Exceptional
27 Sep 2020
Janet
Love this hotel. Stay here anytime we are passing through Katy.
Partner
2/10
Poor
21 Aug 2020
Gen
When I arrived there was hair in the sink and my sheet was halfway off the mattress. After requesting a new room these problems went away but the bed. I couldn’t get over the rock hard Mattress. It was horrible.
Business Family
10/10
Exceptional
14 Aug 2020
Veronica
The Hilton Garden Inn is one of our faves, never disappoints BUT the only thing I would say that was not 100% was the fact that the hot tub wasn't working. I have RA and I was looking forward to the hot tub for my bones but I hope it will work again soon. We definitely will be back. :)
Friends_and_family Family
8/10
Excellent
03 Aug 2020
Kelly
Overall the stay was good. Shower head was broken and beds were very hard.
Friends_and_family Family
10/10
Exceptional
22 Jun 2020
Kathryn

Great front desk service

Great trip
Business
8/10
Excellent
20 Jun 2020
CB
Higher end, pleasant atmosphere. Very accommodating front desk.
Business_and_leisure
4/10
Poor
19 Jun 2020
Sherry
I’m rating this hotel poorly because of their lack of concern for covid. Not one person working there had a mask on and we got in the elevator and other people came in. You can’t be
Partner
10/10
Exceptional
19 Jun 2020
john
We loved it but one thing. There was a pair shorts left under the coner chair
Partner

Location & surroundings

Hilton Garden Inn Houston West Katy
2409 Texmati Drive, Katy, United States

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Hilton Garden Inn Houston West Katy

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