Name: Four Points by Sheraton Houston Energy Corridor
Address: 18861 Katy Fwy, Houston, 77094, US

10/10

Exceptional

27 Jul 2026

Daniel

I have stayed at this hotel a number of times and have always been satisfied.

8/10

Excellent

26 Jul 2026

Donna

The hotel was convenient to a wedding I attended. It was clean and well kept. Check in was easy and friendly. The air conditioner was odd. When it reached the set temperature (68) the heat would turn on and blow warm air until it was above the set temperature and then it would return to cool and blow cold air again. It wasn't uncomfortable, but it was strange. I wasn't in the room except to sleep, so never reported it, but it was weird.

10/10

Exceptional

26 Jul 2026

Ramiro

very clean room, parking was safe

10/10

Exceptional

24 Jul 2026

Kristi

Free parking and nice staff

10/10

Exceptional

24 Jul 2026

Ramxel Antonio

Excelente servicio, cerca de todo

10/10

Exceptional

22 Jul 2026

Nnamdi

Friendly staff easy to get what’s was needed.

Partner

2/10

Poor

20 Jul 2026

Kenneth

The room had a bad air conditioner. They switch my room. The room had an annoying smell. I went out and purchased febreze linen air mist so I could sleep . I purchased the Breakfast and the food was terrible, eggs soggy, coffee cold, I don’t need to go any farther. Very Disappointed. The night before I stayed in Holiday Inn express, no issues.

6/10

Pleasant

19 Jul 2026

Dr Jonathan

The front desk staff was extremely helpful, nice, and welcoming. It was really comfortable in the room. I think the inconsistent Texas weather contributed to an almost funky mildew smell when you exit the elevator, but it wasn’t that bad, just noticeable. My only down side and/or complaint would be that the room didn’t get serviced, resulting in me having to go to the front desk to ask for towels. I was there for three days and luckily I was on a solo trip, so the towels lasted. I didn’t get service until the fourth day of my seven day stay. Overall, the hotel was convenient, nice accommodations, and served its purpose.

Self

10/10

Exceptional

17 Jul 2026

Romeo

Good place

Partner

8/10

Excellent

15 Jul 2026

Brian

Restaurant not open in the evening time. Breakfast was sub-par

Business

10/10

Exceptional

14 Jul 2026

Roxanna

Enjoyed my stay. Kind staff

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Aaron

Clean room, cleaning staff needs to stop knocking on the door at 8am or 9am when check out is at Noon. This is the third time this has happened at this hotel.

10/10

Exceptional

10 Jul 2026

Velvie

Great stay. Great location

Friends_and_family Friends

4/10

Poor

07 Jul 2026

Queenette

Our car got damaged in the parking lot at this hotel and the staff people gave us conflicting stories of what happened to our vehicle through the video. We paid 500$ for repair. Staff acts like they are being useful here but are not even helpful. Communication is poor.

10/10

Exceptional

07 Jul 2026

Dana

Great stay! We were in Katy for my husband’s hospitalization at Methodist West Campus… this is an ideal location! The hotel smelled like a luxury resort upon entry. The front desk staff were excellent and very friendly. We did not spend time at the lobby bar but it was inviting but not rowdy. We will definitely stay at Four Points again!

Partner

10/10

Exceptional

06 Jul 2026

Michael

Great customer service, exceptional property, amenities phenomenal! Five star stay for Fourth of July weekend watched fireworks from room windows

Family_with_children

10/10

Exceptional

01 Jul 2026

Amy D

Rooms were wonderful. Not very kid friendly. Great indoor pool.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Corey

Nice place to stay

Partner

10/10

Exceptional

28 Jun 2026

gail

Staff is great and overall very clean and safe.

Friends_and_family Friends

8/10

Excellent

23 Jun 2026

Tri

Nice comfortable bed and shower.
Would stay here again.

Partner

10/10

Exceptional

22 Jun 2026

Michelle

This property was exceptionally well-maintained, clean, and welcoming. The grounds were free of trash, and the atmosphere was quiet, peaceful, and relaxing throughout our stay.

One of the highlights was the comfortable beds, which made for a great night's sleep. We also appreciated the accommodating staff. Although we requested a late checkout at the last minute, they were able to extend our checkout time by 30 minutes, which we greatly appreciated.

Another convenience was the 12:00 PM checkout time. When traveling, a later checkout is always a plus, and this made our departure much more comfortable and stress-free.

Overall, I give this property a 5-star rating for its cleanliness, comfort, quiet environment, and excellent customer service. I would definitely stay here again.

Partner

10/10

Exceptional

19 Jun 2026

Marchelle

The staff was magnificent, kind and accommodating, especially Tera the Cook and Bartender, her customer service and the food was amazing.

Self

8/10

Excellent

13 Jun 2026

Michelle

Well maintained property restrooms needs to be cleaned better breakfast host was outstanding great people skills & kept dining area stocked

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Tara

I just didn’t like when we had our family reunion you tell us to keep it down so in the future you’ll guys need to be considerate of ppl and there family

Family_with_children

8/10

Excellent

09 Jun 2026

Angela and Roger

Clean hotel, love the location.

Partner

10/10

Exceptional

08 Jun 2026

Willie

Everything thing was good, staff was great

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Fredrica

Great staff

Family_with_children

10/10

Exceptional

07 Jun 2026

Aaron

Professional staff. The same paper on floor of the elevator at the time of check in and check out. Cleaning staff tried to open room door to clean at 9 am. I went down at 11 am to get a cart. The same person with the cleaning staff went to check on my room. It took me 2 minutes to get a cart. This was at 11 am. She saw me walk out the room empty handed. Check out was at Noon. Other than feeling rushed, I enjoyed my stay and gave Excellent Stars. I stayed at this hotel many times. Thqt is why I gave Excellent Stars. This experience was the first time experiencing being rushed.

Self

8/10

Excellent

05 Jun 2026

Patricia

Paid extra for breakfast supposedly to be served at 6:30 am. Important to me because of hospital appointment at 7:00 am. No coffee…no nothing until it was time to leave. Front desk said it wasn’t their job. Breakfast employees said sorry, running late. This is unacceptable when you are on a schedule.

Family

10/10

Exceptional

05 Jun 2026

Yusri

Our room was clean. We only stayed for 1 night due to water maintenance in our area. Bed and bathroom. Linen and towels are clean. Checked in was quick. The only confusion we had was that the reception told my husband that our reservation was not include breakfast when I did in fact paid extra for breakfast. My husband couldn’t argue during checked in because I was the one who made the reservation under his name, he didn’t know what I reserved. When I went to see her later on, she told me the same thing, and when she asked for proof and I showed her hotels.com confirmation, she then said that she cannot disclose any information since my name was not on the reservation (even though I have given her my DL which I have the same last name). I understand this is the policy, but I’m sure what the policy meant was for sensitive information like room numbers, etc. Confirming whether our reservation has or has not included breakfast I think it’s fair to say that it is not considered sensitive. Besides, we came together thru the door (around 11 pm), and my husband was too tired and sleepy he went straight up and let me handle the case alone since I know what I’d put on the reservation. However, the next morning the staff was more accommodating. He gave my husband the breakfast voucher. Problem solved, yes. But not without headache. Other than this issue, hotel is nice.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Naylea

The staff was friendly and the room was clean. I will definitely be staying here again on my next trip!

Family

10/10

Exceptional

04 Jun 2026

Maren

Loved my stay there!

Parking: 10/10 lots of free parking

The ambiance; 8.8/10, real cutesy!

The staff: 10/10 super friendly and attentive

Breakfast: 6/10 not much variety but loved the make your own waffle station

Location: 10/10 you’re right off I-10 but you’re in Katy/Memorial so there’s amazing food places, HEB and Walmart nearby, and other things that are close by.

Partner

10/10

Exceptional

01 Jun 2026

Steven

Great place to stay

2/10

Poor

01 Jun 2026

Dylan

Staff was terrible. Canceled my room for no reason

10/10

Exceptional

29 May 2026

Macelisa

I was very comfortable stay here. My room was comfortable and clean. I’ll definitely book again

Pet

6/10

Pleasant

25 May 2026

Monica

Unfortunately, this hotel has changed within the past year. It appears to be the same staff and someone is not training. When I arrived at 2:30pm to check in to my room I was told I was out of luck and my room had been sold to someone else despite me paying in advance. I could not believe it and I had to escalate through a manager and fight for my room. It was unreal. It is like a 6 story building and was half occupied yet they told me they had a contract with a large group and that they were sorry. I finally got my room, but it was terrible check in experience and the front staff is terrible at communicating. The restaurant was to remain open until 10pm we arrive at 9:15pm and we were told it was closed as I walked up to front desk the bartender that said it was closed was calling the front desk staff and I was standing in front of the front desk only to be completely ignored. Bartender ended up agreeing to make food, but by then the ship had sailed. We left after eating elsewhere and came back to find bartender still there serving drinks passed 11pm.

Family_with_children

2/10

Poor

24 May 2026

Daniel

Don’t not miss your check in time or they’ll refuse to refund your money and take your room …. FYI check in time is anytime after 3:00pm but no later then 6:00am the following morning

Self

8/10

Excellent

24 May 2026

James D

Good

10/10

Exceptional

20 May 2026

Mariana

Thank you!!

Partner

10/10

Exceptional

20 May 2026

Mariana

Best staff, best hotel, best reception

Partner

10/10

Exceptional

20 May 2026

Mariana

Parking súper secured, good housekeeping service
The staff is the best one and very kind. They can remember us a frecuent guest and this week they was very kind and friendly after my husband was there recovery from a surgery because the hotel have a great location in front of the Methodist West Hospital

Thank you. !

Partner

10/10

Exceptional

18 May 2026

Angela

Exactly

10/10

Exceptional

17 May 2026

Mancy

Will stay again

10/10

Exceptional

16 May 2026

Nory

The front desk clerk Erlanah Evanz was very good and helpful

8/10

Excellent

16 May 2026

Jermain

Parking was Great

Room was clean and comfortable.

The night front desk lady was looking everywhere but my face.No eye contact,smile,or welcoming spirit.I felt rushed and she was very short cut with every answer.It was kinda like she didn’t want to talk.Just weird!!!!

Other than that everything else was great.I love a clean up to date hotel.They care about their property.

It would be a 5 star,but staff at check-in wasn’t that good.

Family_with_children

10/10

Exceptional

08 May 2026

Tanisha

Great location and very clean and beds were so comfy! The staff was amazing very friendly and helpful I will definitely be back!

Friends

2/10

Poor

05 May 2026

EdnaRuth

I recently stayed at the Four Points by Sheraton Houston Energy Corridor. I was Greatly disapointed with my stay. There was a strong odor throughout the facility, and the pool appeared to be poorly maintained. Trash in the morning was overflowing, which gave an overall impression of a lack of cleanliness. At one point, the water was shut off for approximately two hours with no communication or offer of accommodation from staff.

It appeared to be and infestation of roaches. There was roach in my room. I went down stairs and let the desk attendent know. He was healpful in sending info to the manager. in the morning when i went to speak to the manager she was not plesent. Stating that there was not much she could do outside of comping me the night. Then she replied what else do you want . This was very dismissive. Having Roaches in my room after the fact that my room had NOT been cleaned as requested.

There were a number of things that made this stay inconvient and concerning. Breakfast was not served at the scheduled time, which was inconvenient. Once it was served one day there was nothing out ( not being refeshed in the middle of breakfast service) No coffee no water for tea, no condments. No fruit. The trash was over flowing in the loby and the breakfast area.

The one positive aspect of my stay was an employee named Jimmy, who genuinely tried to accommodate us and was helpful despite the circumstances. Overall, this experience did not meet expectations, and I hope man

Business

10/10

Exceptional

02 May 2026

Kimberly

Very clean and met expectations

10/10

Exceptional

29 Apr 2026

Tammy

Great for easy access to hospital. Handicap accessible shower worked so well for my mom. Beautiful hotel

Family

10/10

Exceptional

27 Apr 2026

Arzelis

Perfecto

Family_with_children

2/10

Poor

27 Apr 2026

Sharon

The restaurant was severely understaffed, with only one person responsible for cooking, cleaning, and managing the bar, which resulted in extremely long wait times. The pool was closed, and when I spoke with Christiana, she was unsure of the reason and advised me to follow up with the General Manager at 8:30 the next morning. However, when I did, there was no GM on the property. Additionally, the refrigerator was not working, housekeeping services were limited, and the hotel overall appeared to be short-staffed and poorly maintained. These issues significantly impacted our stay and made the experience very disappointing.

Business Family

8/10

Excellent

26 Apr 2026

Antoine

The hotel is comfortable, the staff is very nice and helpfull. Out room was clean but very old with some issues: the show and bathroom doors kept sliding open.

Partner

8/10

Excellent

18 Apr 2026

Xavier

Secure parking. Good location

Self

2/10

Poor

15 Apr 2026

Britney

Worst stay ever. Dirty bedding. Poorly cleaned rooms. Staff walking into your room unannounced. Poor management.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Xavier

Great parking

10/10

Exceptional

30 Mar 2026

Rodney

Weekend shopping trip stay@

Family

8/10

Excellent

30 Mar 2026

Sareina

Did not get to eat breakfast. Did have coffee and it was burnt. Lady at check in didn't even say hello, it felt like me checking in was an inconvenience to her.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Albert

very clean and comfortable

Self

10/10

Exceptional

15 Mar 2026

Marie

Great hotel near union station

Self

10/10

Exceptional

15 Mar 2026

Nathan

Came for a trip to get an apartment to relocate to Houston. Location was very centrally located from downtown and cypress. Staff was so friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Enrique

Stayed only 1 night with family. Overall experience was pleasant. Breakfast buffet for the price was marginal.

Family_with_children

10/10

Exceptional

13 Mar 2026

TERRANCE

Very clean great location, friendly staff

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

george

I’ve stayed here before and haven’t ever had an issue. A couple of things that you will realize is the walls aren’t ver

10/10

Exceptional

09 Mar 2026

Emil

Had an amazing stay, lots of things to do around here as well as restaurants. Will definitely be revisiting this place.

Self

10/10

Exceptional

09 Mar 2026

Mariana

Great place

Partner

10/10

Exceptional

08 Mar 2026

Phylicia

Great stay,will definitely stay again

Partner

8/10

Excellent

07 Mar 2026

Robert

Clean room

Partner

10/10

Exceptional

06 Mar 2026

EDUARDO

I coudn't find the way to turn on individually, the night stand light. The light switch wall, light it up the hole room

Self

10/10

Exceptional

28 Feb 2026

Dajuan

Excellent staff and friendly customer service

Self

10/10

Exceptional

27 Feb 2026

Joyce

Very clean

10/10

Exceptional

20 Feb 2026

Parecia

Love the service and rooms. Great experience!

Partner

10/10

Exceptional

20 Feb 2026

Barbara

Every time we stay here...ALWAYS TOP NOTCH STAY...clean room, great staff, quick check in, great amenities, large parking area, always feel safe, great location.

8/10

Excellent

02 Feb 2026

Xavier

Clean quiet nice staff

Self

10/10

Exceptional

02 Feb 2026

Praisedon

It was clean room

Self

8/10

Excellent

19 Jan 2026

Lorie

Staff were very friendly.

10/10

Exceptional

18 Jan 2026

Yhana

Love it

10/10

Exceptional

16 Jan 2026

Rodney

Staff were great. So friendly willing to help in any way. Room was clean with all the amenities except free bottles of water.

Leisure Family

6/10

Pleasant

16 Jan 2026

Jimmy Renato Avila

Unfortunately, the customer service could improve. The room wasn’t very clean and the bed sheets had a stain. This really affected our first impression. Overall, it was not the best experience.

4/10

Poor

10 Jan 2026

Tini

The tv was broken and the pool was closed. They gave us free breakfast but the area was dirty. my niece lost her bracelet in the room and when we caught up there, the customer service is horrible.

10/10

Exceptional

09 Jan 2026

Kelly

What a great nights sleep. Beautiful room.
Nice hot showers.
Very clean and modern.
Staff was excellent

Business Family

6/10

Pleasant

04 Jan 2026

Abizar

Good condition of the hotel and clean rooms,’pretty decent for a quick breakfast as well

Leisure Family

10/10

Exceptional

04 Jan 2026

Joe

Great rooms

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

NATHAN

It was amazing

Leisure Self

8/10

Excellent

04 Jan 2026

Xavier

Rooms were nice

2/10

Poor

04 Jan 2026

alec

Drug use outside of the hotel and the smell of drug use inside were overwhelming. People also smoked dope in the rooms- it filled the hallways. I asked staff- they addressed, but it was a problem. One morning loud construction noise from the room next-door woke us. The property & room were decent. The $16 breakfast would’ve been “an OK free breakfast at a cheaper hotel.” But to charge that price breakfast should’ve been significantly better— that was a cheapskate rip off. Staff was nice,friendly, and helpful. The hotel owner should offer value for food if charging that much.

Business Family

8/10

Excellent

31 Dec 2025

Shantell

Didn't have breakfast but other than that the stay was top tier

Self

10/10

Exceptional

27 Dec 2025

Craig

Room was spotless, great location to my events. The only negative, it takes 5-15 mins for the hot water to heat up.

Leisure Self

10/10

Exceptional

27 Dec 2025

Edward

Clean and quiet rooms, comfortable beds. We really enjoyed our stay

Friends_and_family Family

2/10

Poor

26 Dec 2025

Wendy

The housekeeping department was lacking. We needed our sheets and mattress covered to be changed due to an accident and should have been done since it was the day the room was to get service. However, the same sheets and mattress covered were left and abd

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Imran

Everything. Very seamless and pleasant experience

Leisure Partner

10/10

Exceptional

21 Dec 2025

Kimberly

Staff was amazing. I felt very safe. Close to many restaurants, museums, and medical facilities.

Business Family

10/10

Exceptional

21 Dec 2025

Terry

Guest services is always friendly
Our go to hotel when go to Houston

2/10

Poor

20 Dec 2025

JarMellia

I did not even get to stay here due to the uncleanliness of the rooms. I was given one room that had such a horrific smell as soon as I opened the door. The next room had stains all over the sheets. I left within minutes of checking in.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Sudhindra

Staff were very courteous and went above and beyond when i had to book thos at the last minute and checkin very early in the morning.
Highly Recommend it!

Business

10/10

Exceptional

19 Dec 2025

Marla

Clean room and nice staff

Business Family_with_children

4/10

Poor

18 Dec 2025

Bridget

Jo Ann that checked us in was very rude. She was actually rude to another man standing by me checking in. And they definitely need new mattresses.

Business Family

10/10

Exceptional

16 Dec 2025

Eni

Yes

10/10

Exceptional

13 Dec 2025

angela

Extremely clean, quiet, wonderful staff. Priced superb. Excellent choice for any stay.

Partner

8/10

Excellent

10 Dec 2025

Cristy

Friendly & helpful staff - because of low occupancy I think the breakfast area was low on food and variety. And of course I wish the breakfast was free instead of $15/person.

Business_and_leisure Family

2/10

Poor

09 Dec 2025

RAMIRO

When I woke up in the morning. I went to grab one of the coffee cups they keep in the room. When I took off the protective lid they put on them, I looked in it, to see that it was a used coffee cup. I could see the brown stains in the corner. Like they rinsed it out and put it back. I reached for the second cup which was behind the first one. That one was not rinsed out whatsoever, it had brown stains all inside of it. If they did this with the disposable coffee cups. I can only imagine what they do for cleaning the room. To say the least, I was disgusted thinking that the sheet I slept in were probably not changed, or the towels were probably re used without washing them.
And then I realized the room I was staying in, was for blind people, as they had that special doorbell. That’s probably why they did that, as they usually have blind people in there.

Business