Comfort Inn & Suites Houston West-Katy

4/10

Poor

21 Apr 2026

Joshua

Would not stay here again

Partner

4/10

Poor

20 Apr 2026

Ilene

I asked for clean towels twice and didn’t receive them. No parking available on site.

Self

6/10

Pleasant

20 Apr 2026

RAWLE

Cleann room

Friends

10/10

Exceptional

19 Apr 2026

Shannie May

The free shuttle and included breakfast make this hotel the place to stay when on a quick stopover at JFK. Well worth it!

Self

10/10

Exceptional

19 Apr 2026

Abu

yes

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Doris

Clean room . Has breakfast

Partner

8/10

Excellent

18 Apr 2026

Clive

I enjoyed the cleanliness of the property, for the average person they’re good options for breakfast, non for vegans. The location was great, but the view from the property was not the best looking at sanitation trucks and road salt mounds.

Self

2/10

Poor

18 Apr 2026

Michael

My flight was canceled and they didn't refund my reservation. I do not recommend this hotel or Expedia.

Family_with_children

10/10

Exceptional

17 Apr 2026

David

Great stay during a chaotic travel day!
After a wave of flight cancellations, the Comfort Inn JFK was exactly what we needed. Its close proximity to the airport and the convenient shuttle made the transition seamless.
The standout, however, was the staff. They were incredibly accommodating and managed to get us a very early check-in, which was a huge relief. Everyone we encountered was pleasant and genuinely helpful. Highly recommend if you’re looking for a stress-free stay near JFK!

Family_with_children

10/10

Exceptional

17 Apr 2026

JOEY

Room were clean. Staff especially Cassandra is very helpful. Air conditioning is good as well as the breakfast.

Self

10/10

Exceptional

17 Apr 2026

Erzsebet

Good breakfast and the airport shuttle was very convenient. Comfortable room. Public busy stop is right in front of the hotel. Great choice to access JFK.

Partner

10/10

Exceptional

16 Apr 2026

Beatrice

Breakfast was fresh and the room was clean.

Partner

8/10

Excellent

16 Apr 2026

gayatri

Great convenient n clean

Family

6/10

Pleasant

15 Apr 2026

heather

Great breakfast!

Family_with_children

8/10

Excellent

15 Apr 2026

Maja

Booked last minute as we had an unexpected layover in Jfk. Clean, comfortable and friendly staff. Couldn't have breakfast as we had an early morning start but hotel offered little take away bags with snacks instead which was nice. Will stay again.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Jean Luc Albert

It is always a pleasure to be here! I feel very comfortable here, the staff is very professional and the breakfast is very good

Self

8/10

Excellent

12 Apr 2026

Matilde

Breakfast was really good!

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Steven

Property is convenient to JFK, but that’s about it. Very limited food options, with delivery or uber being the only ones. They advertised a bar for drinks with snacks, there is a bar but it’s empty, no staff, no drinks, just an empty wall. Snacks available are mostly chips and sodas. Room was comfy and clean but the A/C was useless.

Self

4/10

Poor

11 Apr 2026

Sarah

Room was clean, lots of noise from outside, smelled marijuana in halls. Staff were friendly, and place was kept as best as possible. But not much you can do about the giant pile of dirt out front

Family_with_children

8/10

Excellent

11 Apr 2026

Vishal

The staff were very helpful and supportive.
The hotel is very clean and maintained.
The breakfast options were satisfactory however there is room for improvement in terms of its it being less processed based

Self

6/10

Pleasant

11 Apr 2026

Jamari

Room was clean. Breakfast wasnt bad for a hotel. However it makes no sense that the day i checked out the driver for the shuttle told me i needed to be a resident in irser to get a ride to the airport when i wasnt a resident when i got picked up from the airport.

Self

10/10

Exceptional

08 Apr 2026

Dana

Clean and nice room and nice staff and breakfast

Partner

6/10

Pleasant

07 Apr 2026

ALAN

Nice property. Clean, professional staff. However due to circumstances not under their control, they are right next to ongoing road/lot overnight construction. Made getting adequate sleep very difficult

Self

10/10

Exceptional

07 Apr 2026

Noah

For a cheaper night stay in New York, this hotel was perfect. The shuttle from the airport to the hotel was extremely convenient and saved us the high cost of other services. Also there is a bus station right outside the hotel, which for a longer ride, allowed my group to easily get to the subway station and travel from there. Only thing to consider is that there isn’t great food options close by, so plan on eating out before coming back!

Friends

8/10

Excellent

06 Apr 2026

Leslie

Located minutes from JFK

8/10

Excellent

06 Apr 2026

Hendrik

Well situated. The shuttle service to and from Jamaica and JFK on schedule.

10/10

Exceptional

06 Apr 2026

Tarmattie

The overall stay was very good.. would stay again next visit.

Partner

10/10

Exceptional

05 Apr 2026

rachael

After a horrible experience at LaGuardia airport with our flight to Disney cancelled and 2 very upset children we booked another flight for the next day out of JFK. Our flight didn’t get cancelled until midnight so we quickly booked a hotel room to sleep for a few hours. The receptionist at this property was AMAZING! She was so kind and had a bagged breakfast for us in the very early morning - I wish I got her name! She is the best!

Family_with_children

10/10

Exceptional

05 Apr 2026

Cintia

Clean, the staff very kind. Super convenient with the shuttle to the airport.

10/10

Exceptional

05 Apr 2026

Judith

Good to stay in clean place

8/10

Excellent

05 Apr 2026

Maria

Close to the airport - clean with a hot shower .. staff very helpful

Family

6/10

Pleasant

04 Apr 2026

Norbert

Shower floor flooding, easy to slip

6/10

Pleasant

03 Apr 2026

Shomar

Shuttle was easy

Self

10/10

Exceptional

02 Apr 2026

Wendy

Ok

10/10

Exceptional

02 Apr 2026

Shanikwa L

Really clean

Partner

8/10

Excellent

02 Apr 2026

Paul F.

Across the street from the sanitation department. That’s the only reason that I read the surrounding area bad.

Self

10/10

Exceptional

02 Apr 2026

Jaime

Wanted a quick trip to nyc. This was a perfect location with the bus stop across the street and only being 10min from the airport with shuttle.

Partner

10/10

Exceptional

01 Apr 2026

Debra

Yes

8/10

Excellent

01 Apr 2026

Antonette

Waited for about an hour for shuttle pick up, but everything else was good.

6/10

Pleasant

31 Mar 2026

Valerie

Upon checkin a woman named cassandra was extremely mean and rude. I told her I am very sad because my mom died and she said “so my mom died too” i said yesterday? She said we do not have any rooms until 3:00. It was 6:30 am. I sat in the lobby. Luckily for me a new lady came in around 8 and she gave me my room early. But this was an exasperating experience. Cassandra also said to me that there are other hotels nearby and she had the option whether she wanted to check me in or not. This was very bad.

8/10

Excellent

30 Mar 2026

Nicola

Breakfast was good. Staff very helpful. Shuttle bus pick up at JFK was smooth. My room was located on a flight path.

8/10

Excellent

30 Mar 2026

Rebecca

The man who checked us in late on March 20th was fantastic and the room was clean.
The shuttle driver had no idea where he was going and took literally 40 minutes and the guests on the shuttle finally speaking up to get him to terminal 8 where most of us were flying out of.

8/10

Excellent

28 Mar 2026

Hendrik

The transport to the airport was on time. Breakfast was good. Convenient food ordering arrangement for delivery.

Partner

8/10

Excellent

28 Mar 2026

Prudence

It was great value for money. I would use it again

8/10

Excellent

27 Mar 2026

Rana

Basic breakfast. Good for quick charge.

8/10

Excellent

27 Mar 2026

Rudolph

The room was clean. The staff were friendly and cooperative.

Self

10/10

Exceptional

26 Mar 2026

Jenelle

Clean room quiet and friendly staff

Self

10/10

Exceptional

25 Mar 2026

Eric

I had a mixup when I booked it (my fault) and the lady at the front desk was awesome with helping me get it all fixed. It was midnight and after a 14hr flight from Hong Kong, I just wanted to shower and go to bed. She made it possible.

Self

10/10

Exceptional

25 Mar 2026

Ismail

Extra ordinary service

Self

10/10

Exceptional

24 Mar 2026

Emma

Great location for getting to JFK. Clean hotel. Friendly staff. Didn’t try the breakfast. Not sure if it would work location wise for a holiday. Also only on street parking but that didn’t apply for us

10/10

Exceptional

24 Mar 2026

Angela

Friendly and helpful staff. Convenient location if you’re flying out of JFK.

10/10

Exceptional

24 Mar 2026

Jerel

Evwerything went smooth. Place was clean. Staff was extremely nice and helpful. Breakfast in the morning was amazing. Would definitely come back

2/10

Poor

24 Mar 2026

J Robert

This place is a RIPOFF , for $245! Unless you’re in a jam, I would not recommend this place!
I will write a letter to the NY hotel commission, and report them, for DEMANDING a CC when the room is fully paid for., just to have your CC info in their system

Self

8/10

Excellent

23 Mar 2026

Yonathan

👍👍

Partner

10/10

Exceptional

23 Mar 2026

Mireille

Yes all good. I wished there were garbage can in the bathroom

Business

10/10

Exceptional

23 Mar 2026

Naveen

Very convenient if you’re overnighting or staying for a couple days and need to be close to the airport (JFK).

The shuttle is very efficient and on time.

The rooms are comfortable.

Partner

6/10

Pleasant

23 Mar 2026

saikiran

Clean Room, Breakfast was good but staff are terrible

Family_with_children

2/10

Poor

23 Mar 2026

Claudia

The elevators tank, the rug were so dirty and old. The breakfast was absolutely disgusting. That's why it's included because nobody would pay for that.The shower was gross it was just in the side of the room with no actual doors or barrier and the water when all over the whole bathroom. The front desk person didn't give me a wake-up call that I requested and told me that I was on a list for a shuttle at nine o'clock in the morning and then when I came down in the morning I was told that it was full and I wasn't on there. The only reason I stayed here was because it was close to the airport and I did have an international flight to get to, but I needed to take an uber anyway. Why would you have room thermostats set to 67° with no way of adjusting it. Bad food, dirty, and freezing with staff who don't care.

8/10

Excellent

22 Mar 2026

Suzanne Marie

While the immediate area around the hotel looks a bit rough, the hotel itself was very comfortable and a solid choice for a JFK stay. The room was great, featuring a comfy bed, reliable Wi-Fi, and quality amenities like the TV. I also really appreciated the breakfast offerings and the helpful shuttle service to and from the airport.

The staff was friendly and went out of their way to help me navigate the transit system for my trip into Midtown Manhattan. If you can look past the neighborhood’s first impression, the service and interior comfort make this a 4-star experience.

Self

10/10

Exceptional

22 Mar 2026

Yashia

Yes and overall the hospitality was great.

Partner

10/10

Exceptional

21 Mar 2026

Jamison

Very professional and efficient staff. Clean rooms and good breakfast. Very convenient to JFK.

Self

10/10

Exceptional

21 Mar 2026

James

Shuttle from federal station was fantastic. We arrived and the shuttle had already left. I contacted the hotel and they sent the shuttle in less than 10 minutes. Absolutely fantastic! The breakfast was perfect and certainly exceeded expectations for a comfort inn. Can’t say enough about the place.

10/10

Exceptional

21 Mar 2026

Justin

Very flexible check in! Friendly and helpful staff, breakfast was nice. Clean and comfortable room and beds. 😁

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Basma

I can’t remember the guy’s name at the reception when i checked in but i wanna say thank you for being kind and welcoming!

Family

8/10

Excellent

20 Mar 2026

Lorraine

Good for quick overnight to catch an early morning flight. Shuttle doesn't run until 5 am so if you have an earlier flight be prepared to take a taxi.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

DeShon

Friendly staff.

10/10

Exceptional

19 Mar 2026

Sheila

Very pleasant staff

10/10

Exceptional

19 Mar 2026

Bridgette

The property was great… the staff at the location was very helpful and friendly…. When I return to New York I will definitely stay there again…

Self

6/10

Pleasant

19 Mar 2026

Justin

Cars outside began honking incessantly at 5 AM. I’m not sure how anyone could have slept through that. I wouldn’t stay here again based on the noise level. However, the staff was incredibly kind when checking in.

Self

10/10

Exceptional

19 Mar 2026

CESAR

Conveniently located just minutes from the airport, this hotel offers a complimentary airport shuttle, portable breakfast options, and exceptionally friendly and attentive staff.

Family_with_children

10/10

Exceptional

18 Mar 2026

Dolores

Internet was good. Arrived late and no reasonable snack choices. Carpet in hall and elevator looked worn and in need of replacement
Shuttle service was excellent to and fro from airport

Self

2/10

Poor

17 Mar 2026

Daniel

Had to cancel. No refund or redress

6/10

Pleasant

16 Mar 2026

Sabrina

No heat in the room in the middle of winter - and no discounts because of it ...

Family_with_children

10/10

Exceptional

15 Mar 2026

Jamie

Was only there for a short overnight stay but it met all my needs. The staff was very welcoming and friendly. The bed was extremely comfortable. The airport shuttle was very convenient.

8/10

Excellent

15 Mar 2026

Dean

I didn't used the wifi, room was clean and the staff was pretty much ok ..but this one specific person on the front i don't know is name I came down in the lobby to get something to drink or eat I realized breakfast was over but seeing the person talking to some persons I think quest has checked out to leave I look in the fridge I get no acknowledgement from no one so I leave but on my return I saw the male person that was having the conversation with the checking out guests around the front desk and he saw me looking around in the lobby and not even acknowledge me to say something but it's was ok my time was well spend..thank you

Friends

2/10

Poor

15 Mar 2026

Rowena

staff is not good and not approachable

Family

4/10

Poor

15 Mar 2026

Hillary

Hotel is almost on its last leg. Cramped, worn out and less than clean. Staff was only highlight.

Partner

10/10

Exceptional

14 Mar 2026

Gwendolyn

Clean rooms, Comfortable beds

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Pooja

Clean room and great staff

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Ted

Great stay

Self

8/10

Excellent

12 Mar 2026

rose

Everything was fine. Just what i need for an overnight pre-flight room. My only issue is no restaurant. They give you take out menus if you want to eat.Fortunately, there is a restaurant in the hotel next door. Basic menu, full bar and you can pay cash.

8/10

Excellent

12 Mar 2026

Sumit

The staff was hospitable, the internet was reliable, and the overall experience was good.

10/10

Exceptional

11 Mar 2026

Micaela

It was great value for the money

8/10

Excellent

11 Mar 2026

ESTELA

Close to JFK. Room very comfortable, clean, modern. Staff at front desk not very efficient, most likely new staff. They could not find a way to make the credit card machine work. But still a very good option for a night between flights.

Partner

8/10

Excellent

09 Mar 2026

Michelle

Convenient place to stay when at JFK International Airport.

10/10

Exceptional

09 Mar 2026

Sabine

Repeat guest and good airport hotel with convenient amenities.

6/10

Pleasant

09 Mar 2026

Pragyan

Not worth what I paid versus what I got. Simple as that.

6/10

Pleasant

09 Mar 2026

Jovita

Although it was rather small, this hotel provided comfort for the short time we stayed there. The staff is friendly and the complimentary breakfast is great! One thing is that the bathroom in our room would flood the floors whenever we used the shower even if the doors were closed.

Family

2/10

Poor

09 Mar 2026

Trapper

My trip was canceled by the airline because of a war in Iran. I tried contacting the hotel manager four times to cancel the stay and possibly moving it to a date in November. The manager never returned my calls or emails. I would not recommend doing business with this property.

8/10

Excellent

09 Mar 2026

Rebekah

Room was clean. No on site bar or restaurant, limited snack options. Order-in available from area local businesses.

Self

6/10

Pleasant

08 Mar 2026

Carl

Didn't use the laundry service and had no problems with the internet

Self

2/10

Poor

08 Mar 2026

Patrina A

They have no parking even thow the reviews said they do . I would have never book with a hotel that has no parking. Shower was leaking water on the floor. Room key didn’t work some times . No microwave in the room no ice machine on each floor you have to go to lobby to get ice . Horrible hotel I will never book with them again.

Family_with_children

2/10

Poor

08 Mar 2026

Karen

The shuttle never came and they didn't give us breakfast

Friends

10/10

Exceptional

08 Mar 2026

Lianabel

This hotel is great for a 1-2 day stay. It has a shuttle to the airport, which works very well, and includes a breakfast buffet, which has good variety. Excellent value for the price!

Partner

8/10

Excellent

08 Mar 2026

Valerie

The room was clean and the hospitality was great.

Self

6/10

Pleasant

07 Mar 2026

Joy

The room was very small and the shuttle service is only on the hour and you need to sign up for. When we tried they were full so we paid for a taxi to airport

2/10

Poor

06 Mar 2026

Pranav

Internet was very slow. The biggest issue in my stay was the parking. This hotel does not have its own parking. You need to park on the street which has lot of restrictions and no clear signs for no parking. So it is almost certain that you will get a parking ticket one or the other way. Even hotel staff did not guide well when it comes to parking. So be careful when you book this hotel and be aware this hotel does not have it’s own parking.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

MARY

We didn't use the internet, we didn't use the work out room but, everything was CLEAN!! The hotel is only six years old and the manager, Samil was delightful. I had phoned beforehand to make sure no cleaning sprays were used because of my asthma. He told me as we were waiting to leave that he checked the room himself when he saw that notation. He and Meagan were there to help us with directions, parking..anything we needed. I'd stay here again for sure!

Partner

8/10

Excellent

05 Mar 2026

Michael

Ok on internet.

Self

10/10

Exceptional

04 Mar 2026

Nancy

Everything you need- close to airport, free shuttle & breakfast, huge rooms & comfortable beds, free breakfast and the kindest staff I’ve ever met. I would stay here again & again.

Self