Holiday Inn Hotel & Sts Houston West

4/10

Poor

20 Apr 2026

Leah

The overpriced breakfast of scrambled eggs is pathetic. Pool is not usable outside of summer. Construction is going on (or perhaps the signs are just for the leakey ceilings and they want to pretend they're intentional). Surface lot parking is extortionate. Any problems with room will be dealt with eventually, after multiple calls to the desk and lasting issues due to poor response. Restaurant (very generous name) has very, very little food. Rooms have zero USB ports to charge things. Sadly they're still fresh 1990s designs with the massive technology of a plug in a lamp base. Just a pretty meh hotel for a $75/night hotel...for over $200/night?? Absolutely not. Will never return.

Family_with_children

10/10

Exceptional

19 Apr 2026

Katherine

Clean room. Quiet street. Quick walk to the Disneyland Hotel.

10/10

Exceptional

18 Apr 2026

Jennifer

Ubered to Disney… just to sleep it was great!

Family_with_children

2/10

Poor

16 Apr 2026

Sabrina

The rooms smell like mildew the hallways smelled like “infection” the water stood backed up after a shower the water also didn’t wanna stay hot. Just the worst hotel I’ve stayed at over all.

Partner

8/10

Excellent

16 Apr 2026

Stacey Marie

Only one staff member was moody

Family_with_children

4/10

Poor

15 Apr 2026

LaTecia

Run down. Over priced breakfast. Locks didn’t work on the buildings. AC wouldn’t drop the room below 74.

Family_with_children

10/10

Exceptional

15 Apr 2026

Kyle Robert

Easy quick walk to Disneyland to an security gate that seems to be rarely used. Hotel is clean and staff has been friendily. Highly recommened.

Partner

6/10

Pleasant

13 Apr 2026

Patricia

The hotel is in need of some sprucing up. Wallpaper hanging in some areas the walls were pretty dirty. The elevator was kind of dirty. Our rooms were clean and the beds are comfortable. Our dirty towels and garbage were picked up Daley but we had to ask for clean towels every evening when we got back. They have a breakfast brunch that runs between 19 and $22 per person. That’s a great way to start the day. They have quite a few things to choose from the fruit was really fresh and everything seemed to be hot. And the location really is perfect. It was about a 15 minute walk to Disneyland. The area around the hotel seems very clean and well lit for walking in the evening. There just doesn’t seem to be much pride in ownership of the hotel.

10/10

Exceptional

13 Apr 2026

Ellsworth

Friendly staff, clean rooms - same experience for 25 years!

Partner

4/10

Poor

13 Apr 2026

Alex

Drains were clogged and they never wanted to provide extra towels. Hotel is run down and seems like staff is over worked. Hall ways are dirty

8/10

Excellent

12 Apr 2026

Brent

Front desk staff was wonderful to work with and very helpful.

Partner

10/10

Exceptional

12 Apr 2026

Ashley

This hotel is my go to for a Disneyland vacation! Quick walk to the park and staff is so friendly !

Family

8/10

Excellent

11 Apr 2026

Bryan

Clean room, good location

Family_with_children

6/10

Pleasant

11 Apr 2026

Sacha

The bathroom shower was terrible it hardly sprayed and when you turned it to a narrow spray it was too hard to use. Sand was coming out of the faucet when water was turned on which was really strange… I think it was sand… did not bathe because of that. The building was excellent location to Disney, the pool
Area was nice and clean. Room was comfortable other than the shower issue.

6/10

Pleasant

10 Apr 2026

Toyea

Broken elevators. Base boards come off the walls attached with tape. Room not vacuum.

Self

8/10

Excellent

10 Apr 2026

Christian

The room was clean but a bit outdated T.V. was small compared to most rooms I’ve been in . The breakfast was good.

Family_with_children

10/10

Exceptional

10 Apr 2026

Wolfgang

Close to the parks

6/10

Pleasant

09 Apr 2026

Michelle

You can tell this hotel is older. There are some updates and the room was clean but not the nicest hotel. If you are coming for Disney and know that you'll just be sleeping here it is a good option. The beds and bedding were nice and looked to be on the newer side. The walk to the park wasn't too bad either. There isn't a park shuttle here though so keep that in mind if you have littles.

Family_with_children

6/10

Pleasant

09 Apr 2026

Wendy

The room was

8/10

Excellent

09 Apr 2026

Lasheilah

I had to have them come and clean my bathroom when I first checked-in. There was hair and dirt all over it.

Family_with_children

10/10

Exceptional

08 Apr 2026

Adam

I had a great experience and staff was incredibly kind and helpful.

6/10

Pleasant

07 Apr 2026

Evelyn

It’s under construction looked like, only one elevator working. And if was not under construction then it’s a falling apart place

Family_with_children

10/10

Exceptional

07 Apr 2026

Stephanie

Staff was always friendly and answered any questions we had. We didn’t use the bar or restaurant. The pool area was nice with sun and shade available. There were always towels available.
Our room was ok. As previous posters mentioned, you cannot walk around the bed by
The window because
The room is a bit
Small for 2 queens. That being said, the beds were comfortable and we worked
Around it just fine. I do wish the towels were a little more Substantial for a Holiday Inn. They are a little on the flimsy side. We were there for the amusement parks and it’s a great location for this.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Jennifer

We were there for 2 night and each night the elevator in building 4 had something spilled in it. We left early the next morning and it still hadn’t been cleaned up.

But the beds were great! And the proximity to Disney was great.

6/10

Pleasant

05 Apr 2026

Galilea

Room was somewhat clean - the restroom on the other hand was a little dusty & dirty.

Family_with_children

8/10

Excellent

05 Apr 2026

Tracy

Room was nice and nice big bottles of shampoo, soup, and loction. It would have been nice to have breakfast included with the room price we ended up paying 21.00 per person for breakfast.

Family

8/10

Excellent

05 Apr 2026

Victor

Friendly and professional staff.

Family_with_children

4/10

Poor

04 Apr 2026

luis

Room service never came, water pressure was bad and the faucet was stuck in the bathroom

Family_with_children

6/10

Pleasant

01 Apr 2026

Dana

Rooms need to be updated, hallways were in disrepair. It was costly for what it was.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Kari

It was very friendly and we enjoyed our stay..

Family_with_children

10/10

Exceptional

01 Apr 2026

Cheyanne

There was a great selection for breakfast! I loved that they had pre-made French toast, pancakes, or waffles and rotated different ones each day. We were missing a shower curtain but the staff immediately remedied it. The pool, splash pad, and hot tub were perfect hang out spots when we weren’t at the parks. Also not a far distance from the park so we could skip the parking fiasco that is Disney. You can also see the fireworks from the hotel. Would stay here again!

Family_with_children

4/10

Poor

01 Apr 2026

DOREEN

Our room was next to the laundry room. We heard the machines all night. Property is old and it shows. Will not stay again.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Breanna

I really liked the pool and the splash pad at this hotel. Everything was clean and well-maintained. The splash pad didn't turn on on our last day there, which was a bit frustrating, but it only happened then. The rooms could be cleaner and more up to date, but they did the job. I did not see any cause for concern in the room. The hotel is about a 15-minute walk to Disney. The breakfast buffet is $21 a day and not worth it. It was basic and not many options, especially for $21. It is cheaper to just buy breakfast at Disney. Overall, I would stay here again.

Family_with_children

8/10

Excellent

31 Mar 2026

Jay

Staff were nice, room was clean, although small. Breakfast and pool were good. Paid parking wasn’t great because it’s not a secure parkade, just an open lot with no security. Overall it was a good hotel and experience. Ideal property for people visiting Disney land

Family_with_children

10/10

Exceptional

30 Mar 2026

Alyssa

Clean room friendly staff

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Brandon

This is a wonderful hotel and a very safe walk. Nice and quiet. Great staff

Family_with_children

6/10

Pleasant

29 Mar 2026

Frank

No room service even though it states you do??? Front desk girl was clueless on this.

Self

6/10

Pleasant

27 Mar 2026

Trevor

Hotel was ok. “Parking available” means you get the pleasure of paying $26/day to park your rental car. It’s about 20min walk to Downtown Disney but closer to 30min to get to the actual gates.

Family_with_children

6/10

Pleasant

26 Mar 2026

Annette

Way too far away from Disneyland from my liking. I had a mobility scooter and it took 20 minutes riding the scooter to get to Disneyland. Plus, I didn’t feel like it was safe to take the scooter to Disneyland at night because it’s so dark and not well lit up.

Self

6/10

Pleasant

25 Mar 2026

Susana

This hotel is priced above what it should be considering how small the room I stayed in was and outdated. They charge for parking for every day of your stay and breakfast is not included. The beds were comfy though.

Family_with_children

10/10

Exceptional

25 Mar 2026

gyladem

Great Location. It’s

6/10

Pleasant

24 Mar 2026

Melissa

Room was clean but surrounding areas were not. Construction going on and elevators down. Also the whole hallway smelled like Marijuana.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Christopher

Clean room great service

Family_with_children

10/10

Exceptional

21 Mar 2026

Braelyn

Room was awesome and staff was helpful!

Family_with_children

6/10

Pleasant

20 Mar 2026

Brandon

The room was supposed to be cleaned daily if you requested it. We did and nothing happened. We still had to call for towels after a long day in the parks. The air did not work very well either. Proximity to Disneyland was nice but there are closer hotels that offer better value and amenities

8/10

Excellent

20 Mar 2026

Christy

Ok

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Jeremy

Ideal location at an excellent price point.

6/10

Pleasant

16 Mar 2026

Miguel

Usually it’s a no-brainer, close to Disney, clean rooms, staff is always there to assist you in any way. This time there was construction going on during our stay. We were in the top floor and out of two elevator’s only one was working and of course the side we were at wasn’t working. Crew members in the hallways while you are trying to get back and forth.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Christian

Time to renovate

Family_with_children

2/10

Poor

15 Mar 2026

Dawn

There was construction going on in the building.I was staying in.They did not make me aware of it.There was no ice maker on any of the floors in the building.I was in that worked. They said they would give me a discount.But I had to go through this site to get pre-approved, which I think is absolutely ridiculous.So please approve the credit that they're trying to put through on my account. Thank you Dawn Sims

Self

4/10

Poor

15 Mar 2026

Graciosa

Roomed smelled of mildew. Pillows smelled like body odor as if bed had not been cleaned. Very smelly hotel. Don’t recommend.

Partner

8/10

Excellent

14 Mar 2026

Cindy

Reasonable walk to Disneyland. Clean room. Good housekeeping routine.

10/10

Exceptional

14 Mar 2026

nescel marie

no time to use the pool

6/10

Pleasant

13 Mar 2026

Sabino

The pool was enjoyable, food was ok, room was clean, building needs care, paint, upgrades. Not sure if i would return.

Family_with_children

10/10

Exceptional

12 Mar 2026

Gabrielle

Excellent!

Family_with_children

10/10

Exceptional

12 Mar 2026

Robert

Great location and facility

6/10

Pleasant

12 Mar 2026

Lydia

Couldn’t check in at 2:30pm as requested. Instead of a room close to lobby and elevator. Room was in farthest building. Security door on building was broken. Elevator out of service. Had to walk (with a cane) to farthest end of building to use only working elevator. Room dated except for tv and mattress. Buffet breakfast was good. Hotel double charged me for room and now need to dispute.

Friends_and_family Friends

6/10

Pleasant

11 Mar 2026

Joe

Bathroom was in need of new wallpaper and light fixture.

Family_with_children

6/10

Pleasant

11 Mar 2026

Victor

It was decent for the price. The only thing is I thought parking was included. But it’s not ehen you get there they hit you with 30 something dollars a night for parking.

6/10

Pleasant

09 Mar 2026

Chelsea

The location is nice, for us it was within walking distance to Disney. However, the facility seems short staffed and poorly serviced. The hot tub had been shut down and roped off by the department of health dated back 2 months, in the morning the pool was still a mess from the day before with wet towels all over lounge chairs and no fresh towels stocked, one elevator was out of service and the other was terrifying and felt like it would break every ride we had to take on it, breakfast is very overpriced (you have to pay for it so just go somewhere you’ll actually enjoy), the first morning there a pipe had burst and a broken ceiling tile was left on the carpet hallway for most the day, the carpet on the first floor hall is also bunched up leading me to believe it’s been water logged before and makes me question the sate of possible mold? Rooms did seem clean, but it seemed like there wasn’t enough cleaning staff so our room was only cleaned once in the 4 days we were there, and check in was a nightmare since no rooms were ready until or AFTER check in time of 4pm. It wasn’t a terrible stay, but I think for the money there are better options in the same location.

4/10

Poor

08 Mar 2026

Vanessa

The man at the front desk was very short and rude upon our arrival. It was around 1 a.m., so maybe he was tired, but the attitude still felt unpleasant and unnecessary. After a long day of travel, a little courtesy would have gone a long way. Because of this experience, this hotel would be a last resort for me.

10/10

Exceptional

05 Mar 2026

Lisa

The room was good. Unfortunately the elevator was broken next to my room. The staff was very kind and helpful. Very close to Downtown Disney. Great for people wanting to go to the park and not break the bank.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Stacy

Check-in was quick and the front desk staff was pleasant. Room was clean and the beds were comfortable after a long day at Disney.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Donald

Theres 4 or 5 separate little buildings which was a little confusing at 1st. My rooms keys stop working twice. Front desk reppaced it no problem. Easy to walk to Disneyland. Low crowds.

Family

4/10

Poor

02 Mar 2026

Verna

A

10/10

Exceptional

01 Mar 2026

Brandon

Smooth vacation

Family_with_children

10/10

Exceptional

01 Mar 2026

joseph I

Very clean and workers very nice

6/10

Pleasant

01 Mar 2026

Jennifer

Only one elevator working for 5 floor building and it wasn’t working well. Had a leak in ceiling of hallway with ceiling tile collapse. From the looks of the carpet it has happened before.

Family_with_children

10/10

Exceptional

27 Feb 2026

Jose

Location to Disneyland is perfect

6/10

Pleasant

26 Feb 2026

Priscilla

Staff was very nice but my key kept failing since the first night. It was hard because I was in a different building and had to walk to the reception area every time

Friends_and_family Family

4/10

Poor

25 Feb 2026

Claryce

Building was being renovated completely understand but the door were not secured I didn’t feel safe. The AC was leaking made the carpet wet. Front desk said that’s unfortunate didn’t offer any solution. It was freezing in hallways and room. We’ve stay here 2 time before for my daughter’s birthday it was amazing experience but this time wasn’t so great more disappointed

10/10

Exceptional

25 Feb 2026

Tanya

Clean, comfy beds, proximity to Disneyland.

8/10

Excellent

25 Feb 2026

Brittany

Staff was great!

Family_with_children

8/10

Excellent

25 Feb 2026

Andrew

Everything was outdated

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Shyly

Staff was helpful

4/10

Poor

22 Feb 2026

Roberto

Outdated and not the cleanest place. Our tv went out the first night. Room phone was the original since it was so old missing buttons. Fluorescent light in bathroom area was out. Drains were slow as molasses which is disgusting. Staff was nice though. But we wont rebook again sadly.

Partner

6/10

Pleasant

21 Feb 2026

Paula

The staff was amazing. They were all very nice and friendly. Shoutout to Emilio who took care of us every morning at breakfast. The room was okay. Part of the reason why we stayed here was for the jacuzzi but it didn’t work until two days before we had to leave. My friend used it and it ended up bleaching her whole suit!

Friends

6/10

Pleasant

21 Feb 2026

Peter

Unfortunately the microwave in my room was busted, someone else’ hair was on the bathroom floor, and their breakfast was really overpriced for basic breakfast. Otherwise m, room was relatively clean and spacious.

Self

10/10

Exceptional

20 Feb 2026

Alejandro

Nice

2/10

Poor

14 Feb 2026

Anthony

Mold was everywhere. Floor to ceiling. Good luck

6/10

Pleasant

14 Feb 2026

Rigoberto

Letting your people know that you have to pay for parking everyday which is separate no free parking even tho you have a room it’s 30 dollars a day .

Leisure Family

4/10

Poor

14 Feb 2026

Steven

I was very disappointed in our stay. The check-in was terrible, the hot tub and elevator were broken most of the time, the maids kept forgetting towels, the supper food was terrible. This is not up to Holiday Inn standards.

Leisure Family

6/10

Pleasant

13 Feb 2026

Mark

We only stayed for 1 night.
Pros - walk to downtown Disney is easy, limited street traffic and facility is overall clean. Staff was amazing and the best part of the place.

Cons - we stayed in building 4 and the lock to the building door is gone and door just swings open. The security gates to the outside were left open most times we walked through.

The location and staff were great and worth the price.

Leisure Family

4/10

Poor

12 Feb 2026

Kelly

The room was very musty, had a large pink stain on the bed comforter, and

10/10

Exceptional

12 Feb 2026

Alejandro

Kind staff

Leisure Family

2/10

Poor

11 Feb 2026

Yesenia

When I checked into the hotel, I was given the room keys to room that was already occupied. When I contacted the front desk, they said no one with my name has checked in. I went down to the front desk to address the issue and was apologized to. We were given complementary breakfast for our stay. After a long day out, I went to my room and my keys did not work. I went back down to the front desk and they could not find my name associated with the new room number. Turns out that in the hotels system, my name was with a different room number and my information did not match at all. Guest services did not communicate with one another and did not make me feel valued for my stay. My stay was stressful and very inconvenient.

Partner

10/10

Exceptional

11 Feb 2026

mariel

Good room for the rate

Leisure Partner

2/10

Poor

10 Feb 2026

Fernando

We didnt get housekeeping done on our room 2 out of 4 days. When I called front desk they said they apologized they were short staffed. Terrible experience!

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Kelly

Great value, clean room, good breakfast, and nice pool and water play area for kids.

Leisure Family

6/10

Pleasant

09 Feb 2026

Lizet

Bigger beds, card key was hard to open my room had to change it more then 3 times

Business_and_leisure Family

4/10

Poor

09 Feb 2026

Saef

Poor quality, first time you have to pay for parking in a hotel.

2/10

Poor

08 Feb 2026

Karen

* Doors to each bulding do not securely lock. (Card readers on all doors but you can pull each door right open.) Anyone from outside can access the hallways that lead to the guest rooms.
* One of two elevators broken and blocked off. The working elevator was very loud and door slow to open.
* Hot tub was broken and completely blocked off with yellow tape.
* Can of beer in the refrigerator from prior occupant.
* Discovered A/C was broken after fully unpacking, went to dinner, came back and we had to move down a full floor to a different room at 10:30 pm as the compressor was broken on the unit.
* Keys did not work the second night had to be reprogrammed by front desk person (Joseph) who was very rude to my daughter and I.
* At Checkout: we asked to speak to manager and it was the same desk person from the 2nd night key fiasco. He got very argumentative, and after 5 minutes of asking to speak to manager, was told one was not on property. Joseph continued to be rude, words were exchanged, and it turned into a loud argumentative conflict in front of guests checking out. The only saving grace was the front desk clerk Brittanie - who was SUCH a pleasure to work with and kept apologizing for his inexcusable behavior - she was the one who ultimately provided contact names and e-mail addresses for the management since he refused. Absolutlely THE worst experience I have ever had at a hotel in my life.

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Jeremy

Staff was very nice. Hotel is outdated more like a motel 6

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Oscar

Rooms were clean and beds comfortable.

8/10

Excellent

06 Feb 2026

Rocio

Clean room

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Nick

Absolutely the best property we have stayed at. The best staff, pristine rooms, and a delicious breakfast!

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Anna Christina

Huge rooms. Great for families

Business_and_leisure

8/10

Excellent

02 Feb 2026

FELICIA

Yes

Partner

4/10

Poor

31 Jan 2026

Kristimaris

Very dated, carpets needed a good vaccuum. We were first placed in a room which stank of vomit. I asked to be moved, and we were. Only good thing about the hotel was it was close to Disney.

Family

10/10

Exceptional

29 Jan 2026

Ana

Everything was excellent

Leisure Partner